HTC 1 year warranty question? - Sprint HTC EVO 4G LTE

I am tired of toggling airplane mode to get my data to turn back on. Yes I am on the latest everything 3.16 and have had this problem since launch day. Doesn't unlocking your bootloader void this warranty? I also don't have TEP so I think my odds of walking into Sprint and getting a new phone is very slim. Has anyone ever exchanged their phone before in my situation?
Sent from my Blazing fast LTEvo!

call them and put on insurance
then take it in 2 weeks later

flex360 said:
call them and put on insurance
then take it in 2 weeks later
Click to expand...
Click to collapse
+1
Sent from my EVO using xda app-developers app

Nevermind I called Sprint and told them I'm tired of it so they are giving me a new S3 for $50. I bought insurance thru GoCare.com and will get back at least $50 back for the cancellation of the remainder of my insurance. Off to the S3 boards I go!!
Sent from my Blazing fast LTEvo!

..

ak074 said:
an unlocked bootloader will void your warranty everytime. unless i waive your quote, that is lol
Click to expand...
Click to collapse
That's what many people think but isn't necessarily the case. When my gyroscope was being defective, I just re-locked my bootloader so that it actually said "RE-LOCKED" and Sprint was happy to exchange my phone for a new Evo LTE. I have also heard of this happening to many other people.

random3 said:
That's what many people think but isn't necessarily the case. When my gyroscope was being defective, I just re-locked my bootloader so that it actually said "RE-LOCKED" and Sprint was happy to exchange my phone for a new Evo LTE. I have also heard of this happening to many other people.
Click to expand...
Click to collapse
Im just going to flash the 3.16 stock ROM and relock my bootloader when I send the EVO LTE back to Sprint.
Sent from my Blazing fast LTEvo!

..

Related

Still no S-Off for 1.50?

It's been a couple months. Any update to S-Off for 1.50 version users?
The current update below
Status:no update.
I know it's a ***** to wait.
It won't happen. Sorry but EVO 3d days blow.
Sent from my PG86100 using XDA App
Never say never. When it does come out...I will remind you..
life64x said:
The current update below
Status:no update.
I know it's a ***** to wait.
Click to expand...
Click to collapse
Funny but is the truth
from my shooter rocking myns ROM
Ics is suppose to come with unlocked bootloader what I read maybe wrong
Sent from my PG86100 using xda premium
blazerboy567 said:
Ics is suppose to come with unlocked bootloader what I read maybe wrong
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
I doubt anything is ever going to come with an unlocked bootloader. People could mess up their phones and say it happened during an OTA. They won't be able to tell if it was really during an OTA or they did it themselves since the person would have S-OFF either way. They would either have to cancel their warranty or not have phones with unlocked bootloaders.
I understand the wait, but at least some word from Rev; 'hey guys still working on the 1.50 hboot unlock...' .
Here is what pisses me off royally. See, HTC is requiring users to sign a electronic document that bypasses the Magnuson Moss Act; requires manufactures to prove that the alteration is what caused the warranty claim. Ie, car owner comes to the dealership because engine blew. Dealership notices that owner put on aftermarket exhaust, dealership will not warranty the engine. HTC is technically bypassing all that stating that rooting your phone, you are opting out of any factory or extended warranty. Ie, phone no turny on, HTC > You = po3ned . Sure they'll take a look at it, only to tell you that it is now going to cost you $xxx.xx to fix it.
Its odd that they say unlock the phone but all they do is unlock the mmc protection to the file system and still void parts of the warranty.
The boot partition where the kernel lives is still protected and unflashable without using the work around.
Seems to me they are benefiting from this "unlock" more than anyone.
first of all htc never said that.
second we deal with sprint, not htc.
lafester said:
first of all htc never said that.
second we deal with sprint, not htc.
Click to expand...
Click to collapse
You make a very good point, but I have one word for you; partnership. If you go back and read HTC and Sprint's Terms and Agreements it states that by agreeing to the T&A you are allowing the sharing of information. If Sprint says that by agreeing to the unlock you void the 'manufacture's' warranty, then you are doing just that by agreeing to the unlock.
But again, I applaud you for thinking outside the box. For once some people are beginning to see behind the facade.
You can flash everything but radios , correct me if I'm wrong
Sent from my PG86100 using Tapatalk
lafester said:
first of all htc never said that.
second we deal with sprint, not htc.
Click to expand...
Click to collapse
Htc never said what? Did you even read the thing you agreed to when you went to use their "unlock"?
The manufacturer 1 year warranty is done with HTC not Sprint
Or are you talking about something ibcompletely missed.....
ktrotter11 said:
You can flash everything but radios , correct me if I'm wrong
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
Or kernels. But you can use fasboot...
Pew Pew from Tapatalk Premium

who needs S-OFF?.......

So S-On and unlocked has the image of being unable to flash radios, and also have the bad rap that you can't flash kernels without going through fastboot......
http://forum.xda-developers.com/showthread.php?t=1689824
http://forum.xda-developers.com/showthread.php?t=1692367
Whats that? kernels flashed directly from recovery on S-ON Devices which are unlocked....(still trying to confirm this one as showp and faux over in one x still list it in the instructions of their kernels)...
http://forum.xda-developers.com/showpost.php?p=26987841&postcount=966
http://forum.xda-developers.com/showthread.php?t=1694012
Oh you want to flash your little radios all day long?.....
Just an example people shouldn't worry too much about S-On devices....development always prevails.
would more than welcome any RD or ERD to chime in on this too and explain it a little more or dispute it if they see fit.
lil more talk on it kinda...
http://forum.xda-developers.com/showthread.php?t=1639972&page=99
I was wondering this myself. Thanks for the references
Sent from my EVO using Tapatalk 2
sgt. slaughter said:
So S-On and unlocked has the image of being unable to flash radios, and also have the bad rap that you can't flash kernels without going through fastboot......
http://forum.xda-developers.com/showthread.php?t=1689824
http://forum.xda-developers.com/showthread.php?t=1692367
Whats that? kernels flashed directly from recovery on S-ON Devices which are unlocked....(still trying to confirm this one as showp and faux over in one x still list it in the instructions of their kernels)...
http://forum.xda-developers.com/showpost.php?p=26987841&postcount=966
http://forum.xda-developers.com/showthread.php?t=1694012
Oh you want to flash your little radios all day long?.....
Just an example people shouldn't worry too much about S-On devices....development always prevails.
would more than welcome any RD or ERD to chime in on this too and explain it a little more or dispute it if they see fit.
lil more talk on it kinda...
http://forum.xda-developers.com/showthread.php?t=1639972&page=99
Click to expand...
Click to collapse
Where is that guy watermelonslim.....I could use a good laugh
Sent from my EVO using xda premium
swaze said:
Where is that guy watermelonslim.....I could use a good laugh
Sent from my EVO using xda premium
Click to expand...
Click to collapse
hahahahahaha good times there. lol
"i wanna flash my radios tho..."
sgt. slaughter said:
hahahahahaha good times there. lol
"i wanna flash my radios tho..."
Click to expand...
Click to collapse
I can PM him and tell him to come on over LOL
Sent via XDA Premium
I agree, for now there's little benefit of having s-off. For me, I prefer not to have my device listed in htc's database as being unlocked.
More importantly however, once there are other updates such as radios, and other low level updates, the process to update will become more convoluted I think. You'll have to run relock (I think), then ruu, then unlock again, then restore.
With S-off, you simply flash the new radio or other update and it's a done deal.
Wouldn't s-off be necessary for switching between carriers? Since LTE wouldn't be available until 2013 for some markets why not save a few dollars.
Sent from my PC36100 using xda premium
StonePure said:
Wouldn't s-off be necessary for switching between carriers? Since LTE wouldn't be available until 2013 for some markets why not save a few dollars.
Sent from my PC36100 using xda premium
Click to expand...
Click to collapse
your not switching b/w carriers with this device....even with S-Off....hardware is not there to work on the other freq, esp other LTE ones....
Well that reinforces why I am sticking with my OG EVO 4g on Virgin, I just can't stand to pay $90 mo for the same service at $35 mo.
Sent from my PC36100 using xda premium
Interesting... thanks! I needed to know this!
Check Me Out On The Google Play Store!!!
​
Sent From My HTC Evo 4G LTE, On The Now Network From Sprint!
I just like having s-off lol but with dev unlock improved it doesn't matter as much now
I typed too soon... Someone may have already have this beauty on cricket. If that is the case s-off isn't necessary.
Ok off to buy this beauty before they alter it somehow - besides I can gift it off to girlfriend if it can't be done.
Sent from my PC36100 using xda premium
I care about my warranty. No other reason.
Evo_Shift said:
I care about my warranty. No other reason.
Click to expand...
Click to collapse
Are you sending your phone to HTC for warranty issues because "most" device "fixing" happens at the Sprint store level OR through Asurion and they don't hold root/HTC Dev unlock against you.
Saving your HTC warranty is practically a moot point..... but as always, to each, his own. I'm sure you won't see anyone knocking you for going your own road.
I don't waste money on insurance. Once I've had the phone a couple weeks and know it doesn't have any defects i don't care but in the first few weeks i do.
I didn't realize sprint didn't care about unlocking though. I am surprised people are always so concerned with unrooting when bringing their phones in for issues in that case.
Evo_Shift said:
I don't waste money on insurance. Once I've had the phone a couple weeks and know it doesn't have any defects i don't care but in the first few weeks i do.
I didn't realize sprint didn't care about unlocking though. I am surprised people are always so concerned with unrooting when bringing their phones in for issues in that case.
Click to expand...
Click to collapse
I'm not talking about insurance, Sprint can't (shouldn't) turn you away for warranty issues of any kind (*within the warranty period). If you remove TEP, $8 and soon to be $11, which includes the ERP (Equipment Replacement Program) and the ESRP (Equipment Service & Replacement Program) you can still pay in store for a repair and avoid having to go through, what I'm sure would be, a painful warranty claim with HTC. I actually don't even think HTC would not honor their warranty if you use the Unlock and need a "hardware" warranty claim having absolutely nothing to do with rooting the device. Who knows though.... I do know, if you have no insurance or the ESRP at minimum, you'll be looking at a charge or the HTC direct route. I would recommend at least the $4 a month ESRP as we know how speakers and screens can be (at least in the past) the weakest links and need replacement.
As for the rooted devices being ok (this is very new and the worry before was pretty real), you can read an article and see the internal memo here http://www.androrev.com/2012/04/17/...-provide-customer-support-for-rooted-devices/. With that said, I'll never voluntarily take my rooted device in, they don't need know that info!
I never s on my device I just unroot lol o and take my sdcard out just in case but you have to be brave to not take your sd card out if you have personal things on there.
Sent from my EVO using xda premium
StonePure said:
Well that reinforces why I am sticking with my OG EVO 4g on Virgin, I just can't stand to pay $90 mo for the same service at $35 mo.
Sent from my PC36100 using xda premium
Click to expand...
Click to collapse
Ohhhhh you ment carrier as in cricket or Virgin...gotcha. yeah dunno if SOFF would be req for that on here still or not.
When I originally responded I thought you meant like ATT or VZ b/c you mentioned LTE bands and they are completely different there for those on top of ATT being gsm...
sgt. slaughter said:
Ohhhhh you ment carrier as in cricket or Virgin...gotcha. yeah dunno if SOFF would be req for that on here still or not.
When I originally responded I thought you meant like ATT or VZ b/c you mentioned LTE bands and they are completely different there for those on top of ATT being gsm...
Click to expand...
Click to collapse
"You gotta know what a crumpet is to understand cricket!"- Raphael tmnt
Sent from my EVO using xda premium
Does anyone know if we can change splash screens on this phone with S-ON? I only ask because i know on the 3d we couldnt do kernels thru recovery but we can now, i didnt know if it would be possible or not.
Sent from my EVO using xda premium

[Q] Has anyone had problems returning to Sprint after HTCdev unlock?

I'm wondering if anyone has been denied a return. Does sprint check the bootloader for *Tampered* or *Re-locked*?
I really want to start flashing roms but there is the possibility that I won't keep the phone.
Just relock your bootloader and run ruu. Then it will be acceptable. At least that's what I had to do after I showed up at the store all rooted and everything.
sent from my EVO LTE.
Jabawockee said:
Just relock your bootloader and run ruu. Then it will be acceptable. At least that's what I had to do after I showed up at the store all rooted and everything.
sent from my EVO LTE.
Click to expand...
Click to collapse
Yup just do that, they don't usually check the phone stays of root, unless the person that takes care of you is a [email protected][email protected]
Sent from my EVO using Tapatalk 2
Well my power button was in the fritz the first day. Unfortunately the Regional HTC was at my local Sprint. Guess what he did? That's right. Booted into the bootloader. Why. I have no frikken clue. All the reps were amazed by what I did to the Dr ice so soon. Even another local sprint about 5 miles away found out (a friend of mine that works there told me) I was pretty pissed that I went in there to exchange it out and he booted Into that. O asked him for what reason, but he seriously had no clue what the f**k he was talking about. Honest to god. I'm mean, I'm sure he was just a sales Rep for HTC. But damn. When he seen that Tampered sign and when he also booted into TWRP, he was like "jeez, android in gone. Why did you do that?" LOL. So, o talked to one of my girl friends from Sprint, she's gonna hook me up. But I wad so shocked that he did that, all over me ha ing an issue with my power button. That was the first for me. Thank is god tha issue I had was due to a couple of apps .or allowing my phone to sleep correctly. Ahh well
Sent from my EVO using Tapatalk 2
I exchanged mine yesterday after with it relocked and still rooted with no issues.
Well to be fair a bad kernel could affect the power button. Maybe he thought you were flashing kernel ports or something
Thanks for the response guys!! I'm gonna unlock now!
jaswolf said:
I exchanged mine yesterday after with it relocked and still rooted with no issues.
Click to expand...
Click to collapse
this phone just came out why did you return it already?
It's hard to check if the bootloader was unlocked when you have a broken screen. (wink wink)
Sent from my EVO using XDA
Do not go to a corp store go to a retail store that does repairs they need to order one which is two days and they take the old one. No way there are refubs yet.
Sent from my EVO using XDA
Well that is good to know. I'm waiting for mine to charge so I can activate, but hopefully everything checks out. I'm glad to know that relocking and going back to stock seems to take care of CS issues.
fearbasel04 said:
Do not go to a corp store go to a retail store that does repairs they need to order one which is two days and they take the old one. No way there are refubs yet.
Sent from my EVO using XDA
Click to expand...
Click to collapse
? I went to a corporate store and they exchanged my phone for a brand new one. Is that not normal?
fastmikey1969 said:
? I went to a corporate store and they exchanged my phone for a brand new one. Is that not normal?
Click to expand...
Click to collapse
It is normal but some stores are aholes and check for root and unlocked bootloggers and act like they are the owners of sprint. Hard to find a good crop store.
Sent from my EVO using XDA
fearbasel04 said:
It is normal but some stores are aholes and check for root and unlocked bootloggers and act like they are the owners of sprint. Hard to find a good crop store.
Sent from my EVO using XDA
Click to expand...
Click to collapse
*Bootloggers* ha ha
But yeah guess it will depend who takes care of you
Sent from my htc_jewel using Tapatalk 2

I got a phone that was previously rooted and keeps rebooting

Ok so I had a international galaxy note that was a little beat up and I wanted a new evo lte. So I posted a ad on Craig's list to sell the note or trade for a new evo. A guy hit me up to trade today and we met and did a trade. Well the evo seemed to be working fine at first. But now it keeps freezing and rebooting. I did a factory reset to see if that solved the problem, and when the phone rebooted I saw a splash screen that said team winning. So I think the guy tried to root and messed something up. Is there a quick and easy way to flash or back to normal without bricking it ? or should I just claim it gets stolen,pay the deductible and get a new one? Any help on getting this back to stock would be great. It's in great condition but literally freezes and reboots every few mins.
Look in the dev section for the ruu.
Sent from my GT-I9300 ro.cdma.home.operator.alpha using Tapatalk 2
Well what you are saying is insurance fraud and don't think you can talk about that here.
I would flash a stock ruu if I were you and test your luck. At the end of the day you bought/traded from a 3rd party that was not retail and have to deal with your own decisions.
Sent from my EVO using xda premium
See if.u have a recovery installed by turning the phone off and loading into the bootloader by pressing and holding power + volume down at the same time..if so I guess u could attempt to unroot with a stock ruu
Didn't mean to mention the insurance thing if talking about that is against the rules. My apologies. When I enter recovery the teamwin recovery screen comes up. Also at the top of the phone it says unlocked and tampered or something like that. So should I just try to flash the stock rui? And are the instructions in the dev section? Thanks for all the help guys. I have flashed stock roms on my og evo and my evo 3d but never a custom Rom.
You can't flash an RUU. Just flash a regular ROM and see how your phone works.
Sent from my EVO using xda premium
shook187 said:
You can't flash an RUU. Just flash a regular ROM and see how your phone works.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Ok. How would I be able to tell if the phone is rooted? Like I said when I go into recovery it says tampered and then unlocked. Does that mean it's rooted? And if so can I just load a stock rom on it ? or should I watch the how to uproot video and run the rui? Thanks in advance for the help.
Edit. I need to edit cause im not going to help you commit insurance fraud
Sent from my EVO using xda premium
shook187 said:
Edit. I need to edit cause im not going to help you commit insurance fraud
Sent from my EVO using xda premium
Click to expand...
Click to collapse
People like you is why TEP went up.
Sent from my EVO using xda premium
BaltimoreBull said:
Ok. How would I be able to tell if the phone is rooted? Like I said when I go into recovery it says tampered and then unlocked. Does that mean it's rooted? And if so can I just load a stock rom on it ? or should I watch the how to uproot video and run the rui? Thanks in advance for the help.
Click to expand...
Click to collapse
Tampered means rooted, Unlocked means bootloader is unlocked. Just load another ROM zip on SD card and flash it in recovery after doing factory reset, cache wipe and davlik wipe. Might be OK after that.
Thanks for all of your help. I will try to run the ruu or flash another rom after work today. I really like the phone and hope that that fixes the problem. Thanks again.
Use TEP on that. I have done that with my past ebay/craigslist phones with no problem. I bought them and then they ended up having hardware issues a few weeks or months after I bought them. When Sprints' techs ask me where I got the phone, I tell them Craigslist or eBay. One of them told me "That's pretty smart" when I explained how I bought a used phone and put TEP on it.
One of the reasons I love TEP is they don't care where the phone comes from! :good: :good:
If you can verify the power cycling while a service tech is present you shouldn't even need to pay a deductible
I would flash the Superwipe than any ROM of your choice. I like Stock with Goodies.
Just get a ruu and run it from your pc. That will get you back to complete stock. Use it stock and see if any issues come back up. If they still do then worry about fixing it. But I think you should be good after ruu
Thanks everyone for the help
I installed and flashed mean Rom and that seems to have cleared up the problem. Thank you to everyone who helped. I think I'll run this rom and see how I like it. if I have any problems with it I'll just go get the ruu and run it. I read in the forums that I have to relock the bootloader before I can run the ruu. How do I relock it? Thanks again.
I believe it's from adb:
Fastboot oem lock
Stop me if im wrong, but from what I read you could only add TEP within 30 days of a newly upgraded line. So im not quite sure how you ended up adding TEP on a use phone without a line upgrade.
http://protection.sprint.com/
Sent from my EVO using xda premium
shook187 said:
Stop me if im wrong, but from what I read you could only add TEP within 30 days of a newly upgraded line. So im not quite sure how you ended up adding TEP on a use phone without a line upgrade.
http://protection.sprint.com/
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Whenever I have bought phones outright or from off the net they have always just transfered my insurance from the line that I activate the phone on. I had a Palm Pre and bought the og evo from Sprint for full price. They simply transferred the insurance. As soon as I activatedthis Lte evo I got a message saying my tep went up from 8 to 11 dollars. And when I talked to the rep she said that the insurance transfered over.
Unfortunately I have to take this phone to the repai center tomorrow. I loaded mean rom on it and it worked great for 20 mins. Then it got stuck on Chrome and the screen wouldn't turn off. I came home relocked the phone, ran the ruu, and unrooted the phone. Still randomly reboots and resets itself. The guy at the sprint store said if they can't repair it and there is no sign of physical damage or water damage they will just give me a new one.
Yeah insurance transfers to a new device even if it's not "new"
Sent from my EVO using Tapatalk 2

HELP Replacement phone coming! Should I re-lock and flash to stock??

I attempted to activate a rezound with viperez to one of my lines at the Verizon store. And the guy actually did it for me with no questions asked. It can get data and can receive texts but the phone identity says unknown. After this I went home and flashed a stock rooted ics vigor ROM in hopes of activation. After several calls to customer service and 4G technical support. The techs are sending me a new Rezound. I will get my replacement first before they get this one back. However..
This rezound is s-off, unlocked, and rooted. Will they deny me service or charge me the full phone price if they see this? I heard they really don't check and destroy them as soon as they arrive. I've also heard that due to the FCC Verizon can't deny my warranty if it's modified. They will just frown upon you and not recommend it.
If you have actually read this far, I really would appreciate your advice! As the replacement will be here overnight tonight. I need to know my course of action
Thanks
Sent from another galaxy far, far away
stanleyopar2000 said:
I attempted to activate a rezound with viperez to one of my lines at the Verizon store. And the guy actually did it for me with no questions asked. It can get data and can receive texts but the phone identity says unknown. After this I went home and flashed a stock rooted ics vigor ROM in hopes of activation. After several calls to customer service and 4G technical support. The techs are sending me a new Rezound. I will get my replacement first before they get this one back. However..
This rezound is s-off, unlocked, and rooted. Will they deny me service or charge me the full phone price if they see this? I heard they really don't check and destroy them as soon as they arrive. I've also heard that due to the FCC Verizon can't deny my warranty if it's modified. They will just frown upon you and not recommend it.
If you have actually read this far, I really would appreciate your advice! As the replacement will be here overnight tonight. I need to know my course of action
Thanks
Sent from another galaxy far, far away
Click to expand...
Click to collapse
It's always best to relock the phone and they can if they want charge you a fee for third party software on the phone. With that said I have never heard anyone say they was charged that for sending a rooted phone back after getting a replacement.
Sent from my ADR6425LVW using Tapatalk 2
Do I have to s-on as well?
Sent from my SCH-I535 using xda app-developers app
Any more advice?..
Sent from my SCH-I535 using xda app-developers app
S on everything make it stock when you first got it
Sent from my ADR6425LVW using Tapatalk 2

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