Hey guys, I am on an S-off Evo3d and running Meanrom. All of a sudden today, Every time I make a call, it says that the number is invalid. i thought that may be Sprints way of saying my bill is late, but the other unrooted phone on my account works, And besides, I paid the bill 2 weeks ago.
Is there some radio Update that I need to do?
My PRI is 1.24_003 and my PRL is 21094 if that helps any?
Redneckhightech said:
Hey guys, I am on an S-off Evo3d and running Meanrom. All of a sudden today, Every time I make a call, it says that the number is invalid. i thought that may be Sprints way of saying my bill is late, but the other unrooted phone on my account works, And besides, I paid the bill 2 weeks ago.
Is there some radio Update that I need to do?
My PRI is 1.24_003 and my PRL is 21094 if that helps any?
Click to expand...
Click to collapse
If your radios are up to date, it probably is sprint.
Or, you're dialing/not dialing a +1 in front of the number.
Related
Is it just me or is anyone else unable to roam on verizon towers after the new rom/radio upgrade (3.16/3.27)? I get a recording while roaming "Welcome to Verizon Wireless, We're sorry, we're currently unable to authenticate your phone, Please try your call again. If you continue to experience problems please hang up and dial #8899 from your wireless phone"
Any help is appreciated.
Thanks
What PRL do you have?
I never tried making calls but I don't roam on their towers anymore when it comes to data. I just get the triangle and 1x and no web browsers will let me connect to any sites. I kinda just gave up on it since I only needed it in the DC Metro.
I can roam with the new rom. im using prl 60610 and data roaming works as well.
kind of ironic because it didn't work before for me
1X roaming works on Alltel and VZW with 60610 and 3.x ROM here, but EvDO roaming is a no go on Alltel, even though it works fine with 60610 and 2.x ROM.
I guess you are not the only one having the problem. it's a no for me for both prl 60610/60611.
However I am only having the problme at home. I can roam onto vzw at different locations (voice and 1x data) $%^%^&#!$#@!$
People say it may have something to do w/ a-key which is blank on my phone ...
TopGun2000 said:
I guess you are not the only one having the problem. it's a no for me for both prl 60610/60611.
However I am only having the problme at home. I can roam onto vzw at different locations (voice and 1x data) $%^%^&#!$#@!$
People say it may have something to do w/ a-key which is blank on my phone ...
Click to expand...
Click to collapse
Using PRL 60610. I downgraded my phone back to radio 1.40 and it worked fine but it will not work with the new one. I guess roaming had to be given up for GPS.
Problem Solved. Seems like Sprint's System wanted to do the PRL update themselves for record purposes because after I got the rep to shoot a new prl (60611) roaming worked. I then downgraded to 60610 (best one for me) and viola it stuck. everything is working now.
keeepinitgansta said:
Problem Solved. Seems like Sprint's System wanted to do the PRL update themselves for record purposes because after I got the rep to shoot a new prl (60611) roaming worked. I then downgraded to 60610 (best one for me) and viola it stuck. everything is working now.
Click to expand...
Click to collapse
Ok, so how did you fix this again? Can you give me the current setup of your phone or the steps you took to get to where you are?
Here is what I have done so far:
- Flashed from 2.17/1.47.1 to 3.16/3.27 and got the no Verizon roaming issue you described.
- Figured it was an issue with the new ROM, so I then downgraded back to the stock 2.17/1.47.1 ROM from the HTCAmerica website. (The downgrade wiped all my settings for MDN and MSID) However, the issue persisted.
- I updated the PRL to 60611. Still no luck.
- Called Sprint, who initiated an over the air PRL update of their own to 60611. Still no Verizon roaming. Sprint says they are "investigating" and will get back to me, whatever that means...
The only other thing I can think to do is to downgrade again back to 2.09/1.40.
Also another question, when you view ##778#, does your phone show anything on the "A-Key" page under the "Authentication Key" setting now that you have roaming working? Mine is currently blank, and I have read a couple threads talking about needing to figure it out, but those users all seemed to be Verizon customers. I would be interested to find out if Sprint customers have that setting or not.
This issue is driving me nuts, and any help is greatly appreciated.
Call sprint technical support and tell them you need an "HLR Reload". If they don't know what this is, ask to speak to someone who does.
aatreya said:
Call sprint technical support and tell them you need an "HLR Reload". If they don't know what this is, ask to speak to someone who does.
Click to expand...
Click to collapse
Wow. Genius! Got Sprint technical support on the phone and asked for the "HLR Reload." The guy knew exactly what I was talking about and was able to do it right away. I am now able make calls and get data while roaming (currently using 2.17/1.47.1).
Thanks again!
glad to know it worked
rfrankli said:
Wow. Genius! Got Sprint technical support on the phone and asked for the "HLR Reload." The guy knew exactly what I was talking about and was able to do it right away. I am now able make calls and get data while roaming (currently using 2.17/1.47.1).
Thanks again!
Click to expand...
Click to collapse
wow, now i know what i need to do w/ my 3.16 rom
edit: got a call from spint. the tech guy said that he found an authentication failure on my account and reset it. will test the roaming again when i get home. he also had no clew what the "HLR reload" is...
edit2: whatever reset sprint did at their end seems to work. voice/1x roaming is working now, still no evdo though.
Still wont work for me *sigh*
aatreya said:
Call sprint technical support and tell them you need an "HLR Reload". If they don't know what this is, ask to speak to someone who does.
Click to expand...
Click to collapse
I called and had them do this, but i had no luck. Still no EVDO roaming in places where there should be. I can make and recieve roaming call and data roam in 1X but evdo is gone. This is on both the 60610 and 60611 PRL. EVDO roaming worked on both PRL's with the 1.47 radio and 2.17 rom.
Any more ideas?
well I thought I didn't have these problems, but now I'm not certain. I don't think I've ever been able to EVDO roam on verizon, at least not sice I started paying attention which was already after moving to a 2.17 with 1.40 radio and orginal PRL. I know verzion has evdo in this area, but sprint doesn't. Maybe there is no agreement here for evdo becuase of that? I guess it couldn't hurt to try this trick and see if I get it.
I found more problems using 3.16. I did encounter the roaming authentication error. So I called, got the HLR reload. That made things MUCH worse. Now nothing works. My MSID and whatnot are all correct and I see signals, but can't make calls or data connections. Sprint tried some things but nothing worked. I'm going to do a hard reset and see what happens.
Sprint was surpisingly willing to work with me knowing that I am using the test rom though... but in the end still suggested I revert to an official rom when nothing worked out.
Anyway, not sure I'd reccomend the HLR reload on the 3.16... try at your own risk.
holy crap
sorry to hear that
if you get it figured out, lemme know what fixed it.
I suspect sprint just hit the wrong button. I hard rest... still no dice, but I noticed that dialing *2 does work.. normal numbers and network don't. Seems like an authentication issue. I doubt seriously it has anything to do with the rom, but I just flash 2.17, casue otherwise I don't hink I'll get far with sprint.
Now when I try to make it call it tells me the phone has not been activated. (with 3.16 I just got the call end dings imeediately)
SO when I fix this and flash back to 3.16, will I dare to try this again after roaming gets broken again?... tough call.
Edit... still need to fix MDN and MSID in the 2.17 .. more soon.
Edit: fixed MDN and MSID in 2.17... now having the same problem as in 3.16... ding ding ding... no call. Looks like I have to call sprint again.
ON the phone with sprint now. Have rebooted for them a couple of times. This guy is still stumped and he doesn't seem generically ignorant.
I started a new thread for my issue.
http://forum.xda-developers.com/showthread.php?p=1881522#post1881522
You might want to read it before doing any HLR updates in 3.16 though. I'm on my third rom today and a few hours with sprint tech and I still can't make calls.
(EDIT
SOLVED... see above thread. It seems they messed me up badly when they did the HRL reload... however.. it doesn't have to be done badly... at least now we know the fix if it happens to someone else.. so don't let my experience stress you too much. Now to upgrade roms again.
and voice roaming works now..
Roaming not working
ahhh!!! after the upgrade, i cannot roam on vzw...
Called and spoke to several reps... no one knows what HLR Reload is... according to them turning the phone off and taking out the battery for a few minutes will force the HLR reload....
I don't know what to do.... These reps are impossible to deal with.. Anyone have any suggestions?
I recently called sprint via line2 on wifi about how I no longer get Verizon roaming (I make a phone call and a verizon message pops up saying can't auth code) when in northern Pennsylvania but I used to before I got s-off and flashed gbsense deck rom .2 I called sprint they blamed my phone but I flashed rooted latest update to my moms Evo shift she's having the same problem any ideas guys(and girls)?
I'm kind of confused but it sounds like you want to roam on a Verizon tower and now that you can't you cannot make any calls? As for the Sprint rep don't worry about it unless your talking to advanced tech support they really don't know what their talking about and usually just don't have the correct answer. It sounds like when you were on deck's sense rom you got better coverage maybe because the rom had an updated radio and your stock rom had an outdated radio...not sure, have you tried flashing the latest radio to your phone? Also try a data profile update followed by a PRL update on your phone when inside your home and see if that helps your signal.
http://forum.xda-developers.com/showthread.php?t=1214076
the solution is to have adv tech support reprogram your phone...
I don't want to reprogram or turn my phone in so my mom is ditching root and giving it in
Reprogramming your phone takes just a few minutes your don't have to turn your phone in
Sent from my PG86100 using XDA Premium App
Drake9897 said:
I don't want to reprogram or turn my phone in so my mom is ditching root and giving it in
Click to expand...
Click to collapse
LOL just call sprint and tell them you are getting error code 16 when you try to dial out which in turn they will re-provision your phone takes all of 2 mins.
Sorry im kinda noob at this whole thing thank you so much for not being a bunch of a holes about this cause my mom wouldn't stop bothering me about not getting service you guys were SO much help thank you ffor you're time everybody (im also new to the forums)
I had the exact same issue a couple of days after rooting. As previous poster said just call sprint and tell them your getting error 16. Re provision does the trick.
yep had the same problem after s-off....just call and ask to have your phone reset on the network.
after a battery pull you will get roaming again.
Can anyone help with this with out calling sprint. I rooted my phone like 2 weeks and now My 2 Evo 3d are showing error 16.
I have a data but can't make calls I Read that is some kind of Sprint network security.
I live in the bay area does anyone have this problem this morning ?
Make a phone call and itll get fowarded to sprint, let them handle it. It takes like 5 minutes.
I think you still need to call them. Or chat with them online. Say that they need to reprovision your phone on their end.
I don't want to call because i think they know at this point the only rooted evo 3ds have the problem.
rojohacker said:
I don't want to call because i think they know at this point the only rooted evo 3ds have the problem.
Click to expand...
Click to collapse
I don't think so. I think I remember some people having the issue before root was out.
rojohacker said:
I don't want to call because i think they know at this point the only rooted evo 3ds have the problem.
Click to expand...
Click to collapse
Just call, or go to the online chat, they should fix it with no questions asked. I had to do this a week or two ago when it randomly happened to me.
Mine did this same exact thing last week. Didn't have the issue after rooting, but 2 weeks after I rooted I went on a business trip and got error 16 when trying to make any call.
Phone would not automatically transfer me to Sprint no matter how many calls I attempted to make.
I had to call them, and after about 2 hours and about 5 different Sprint reps they finally sorted it.
Sent from my PG86100 using XDA App
It's easy and they don't care. The only way to do it is by calling.
i just called and is Working back Thanks everybody
FanOfSkynyrd said:
Mine did this same exact thing last week. Didn't have the issue after rooting, but 2 weeks after I rooted I went on a business trip and got error 16 when trying to make any call.
Phone would not automatically transfer me to Sprint no matter how many calls I attempted to make.
I had to call them, and after about 2 hours and about 5 different Sprint reps they finally sorted it.
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
are you a employee referral customer?
I never called, i just went to settings and did a profile update
Sent from my Optimus 2X using Tapatalk
I also live in the bay area and had the same problem today...
rojohacker said:
Can anyone help with this with out calling sprint. I rooted my phone like 2 weeks and now My 2 Evo 3d are showing error 16.
I have a data but can't make calls I Read that is some kind of Sprint network security.
I live in the bay area does anyone have this problem this morning ?
Click to expand...
Click to collapse
I've been rooted for 3 days and the same things happened to today. I was finishing a call and i hung up and tried to make another call and it told me "Thank You for calling Verizon etc etc." I had a triangle above my signal bars. Then i attempted another call and got the error 16 message and it shot me to customer service where they already knew i received the issue. Funny thing is i asked her what usually causes the error 16 and she told me "that happens when you pull out the battery and yea."
damn it I just found out after work I have the same issue. Didnt use my phone all day so I didnt know. I'm also in the bay area. On the phone with sprint now. What do they need to do exactly. The rep I'm talking to wants to run several test but cant since I'm calling them from my phone and I dont have any other phone to use.
EDIT: they had to reset my profils so when I restarted it auto provisioned. Fixed now
MindSplit said:
I've been rooted for 3 days and the same things happened to today. I was finishing a call and i hung up and tried to make another call and it told me "Thank You for calling Verizon etc etc." I had a triangle above my signal bars. Then i attempted another call and got the error 16 message and it shot me to customer service where they already knew i received the issue. Funny thing is i asked her what usually causes the error 16 and she told me "that happens when you pull out the battery and yea."
Click to expand...
Click to collapse
I've been getting the verizon can't authenticate while roaming and can't make calls or data. When in 3g, it's okay but not roaming.
Sent from my PG86100 using Tapatalk
what will be the best fix without calling for future problems with error 16
rojohacker said:
Can anyone help with this with out calling sprint. I rooted my phone like 2 weeks and now My 2 Evo 3d are showing error 16.
I have a data but can't make calls I Read that is some kind of Sprint network security.
I live in the bay area does anyone have this problem this morning ?
Click to expand...
Click to collapse
i live in the bay area too! the same thing happened to me this morning and tried everything possible except call sprint. finally i gave in and called them and they fixed it!!!! they didnt ask me anything about rooting or anything! it was very easy!
rojohacker said:
what will be the best fix without calling for future problems with error 16
Click to expand...
Click to collapse
Nothing....If you get this it is a problem authenticating your phones security on their end. You must call to get this fixed.
I had this same thing happened to me over the weekend while I was traveling.
Sent from my PG86100 using XDA App
All this error 16 makes me wonder what sprint is up to.
Hello all! I am need of assistance, I recently traded my black rooted s-off lte for a white unrooted ota having beast. After letting Sprint do their thing we weren't able to successfully have data on his phone. I have walked the guy through nandroiding back into a ROM I had and he updated the PRL successfully but, had an issue connecting still. He tried updating the Profile with no luck. Here is a little info:
BASEBAND:1.05.11.06.06
PRL VERSION: 25006
S-OFF
Stock w/Goodies 2.10 is the Sense ROM he is using.
what are my options?
call sprint and have them as they say "refresh" your services. had the same problem last weekend. you could try a ##72786# and reset it and let it go through the hands free activation and see if they will fix it.
2k4mach said:
call sprint and have them as they say "refresh" your services. had the same problem last weekend. you could try a ##72786# and reset it and let it go through the hands free activation and see if they will fix it.
Click to expand...
Click to collapse
I tried that too.Currently on the phone with Sprint now. So the phone being rooted has nothing to do with it not updating correct?
jsufx said:
I tried that too.Currently on the phone with Sprint now. So the phone being rooted has nothing to do with it not updating correct?
Click to expand...
Click to collapse
nope, i think there system was having problems the night i was on with them. my phone would go through the hand free just fine but on there end it was saying it still wasnt completed. they ended up having to "push" so they say to my phone and it finally showed completed on there end. i had my data back as soon as he said it showed complete on his end.
i did all this rooted on tranquility rom.
Thanks for being helpful.
Sent from my EVO using xda premium
Still no luck I was given the advice to update the radios. Would this fix my issue? Whats Sprints stance on it being rooted. I know my warranty is
void but will they still try to fix it?
do the##3282# go to edit then put the msl....select data profile....active profile put a 1 press menu select commit modifications....the do the##72786# that should work...if it didn't work try updating your profile over WiFi
HTC EVO LTE
Hello all,
First post on XDA; I've been searching for this issue for the past 4 hours, and found very little. I hope I haven't missed anything.
Long Story
Had a rooted phone, tried to flash JellyBAM; worked, except that kernel got messed up (touchscreen didn't work). Problem remained even after restoring HTC Sense. I assumed it was b/c my phone still had S-ON.
After successfully running DirtyRacun on my Evo 4g LTE, I flashed JellyBAM 7.6.2 (using TWRP 2.4.4.0, wiped Dalvik, Cache, Factory Reset & System first). Everything worked fine, except that there is no mobile network whatsoever. When booting JellyBAM, it prompts me to activate my phone:
"A special call needs to be made to activate your phone service. After pressing 'Activate', listen to the instructions provided to activate your phone."
I do this, but the problem is that I get an automated message: "Your account is not authorized to make calls to this phone number. If you would like to have additional capabilities added to your account, please call Customer Service."
This is the same message I get trying to make any phone call. Nothing (data, calls, etc) works on the mobile network now. I called Sprint to see if they could simply de-active then reactive my phone, but it appears to them as already activated. The tech I spoke w/ thinks I may have deleted the Sprint programming.
This sounds plausible, but what's REALLY WEIRD is that *2 still dials Sprint perfectly, and holding 1 still tries to check voicemail. So clearly some aspects of it connect with Sprint still. I have no idea what's messed up, unfortunately.
I don't believe JellyBAM is the culprit here, b/c after DirtyRacun but before flashing JellyBAM, I still had this problem.
Helpful Info
Android Version: 4.2.2
Radio Version: 1.12.11.1119
Kernel version: 3.0.73-g5d13a2c
JellyBAM 7.6.2
Question
Is there anything I can do to fix this so that my phone can reconnect with and use Sprint's mobile network? I'd really like to preserve JellyBAM, S-Off, and Root, given the amount of time and effort it took to get those working. Thank you so much, any help would be greatly appreciated.
First, try updating your radio.
I'd say to RUU back to stock and see if the problem persists. If it does then take it to Sprint and they should give you a replacement if you have the YEP. I had a similar but not so screwey situation, a few actually, like yours and when I lost all network Sprint replaced my phone. I've always had success dialing my voicemail after attempted activations and then my phone would kick back in within about 15 minutes while keep texting and calling my home phone.
Sent from my EVO using xda app-developers app
Delakit said:
First, try updating your radio.
I'd say to RUU back to stock and see if the problem persists. If it does then take it to Sprint and they should give you a replacement if you have the YEP. I had a similar but not so screwey situation, a few actually, like yours and when I lost all network Sprint replaced my phone. I've always had success dialing my voicemail after attempted activations and then my phone would kick back in within about 15 minutes while keep texting and calling my home phone.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
Thank you for your response, I really appreciate the help.
I updated my radio, which went smoothly, but unfortunately it didn't work. What's frustrating is that I don't even know what the problem is. I know it isn't the ROM I flashed (since it had the same problem on HTC Sense before I flashed JellyBAM). It seems to have started after DirtyRacun S-Off process.
I'm still pretty noob so I don't know what else besides radio it could be. I'm really reluctant to try and restore my phone to stock due to the amount of time I spent learning to root and S-Off it. Wouldn't want that to be in vain, though I might not have a choice at this point.
Is there something I should try next?
Daedalus146 said:
Thank you for your response, I really appreciate the help.
I updated my radio, which went smoothly, but unfortunately it didn't work. What's frustrating is that I don't even know what the problem is. I know it isn't the ROM I flashed (since it had the same problem on HTC Sense before I flashed JellyBAM). It seems to have started after DirtyRacun S-Off process.
I'm still pretty noob so I don't know what else besides radio it could be. I'm really reluctant to try and restore my phone to stock due to the amount of time I spent learning to root and S-Off it. Wouldn't want that to be in vain, though I might not have a choice at this point.
Is there something I should try next?
Click to expand...
Click to collapse
Flash back to a sense rom and update Profile and PRL if that doesn't work call Sprint and have them re-provision your phone
bigdaddy619 said:
Flash back to a sense rom and update Profile and PRL if that doesn't work call Sprint and have them re-provision your phone
Click to expand...
Click to collapse
Before calling sprint, Google the 4g lte dialer codes, I'm sure there is one that activates the wireless reactivation process (that was the case with my old gs3)
Sent from my HTC Evo 4g lte using Tapatalk 2
I know after achieving S-off, I had to call Sprint due to a security issue. I couldn't make calls or anything.
It was painless and took all of 5 minutes.
Sent from my EVO using xda app-developers app