Recently, the Google Play store stopped working for me. It kept saying "No Connection" and the Retry button didn't do anything.
I looked up a few solutions, and none of them worked. Finally, I gave up and reset my device to factory settings.
Now, when I try to set up my account, it sits for a minute and then says "Cant establish a reliable data connection to the server".
What should I do?
INFORMATION
Device: Samsung Galaxy Player 4.2
Android 2.3.6
misterfox20 said:
Recently, the Google Play store stopped working for me. It kept saying "No Connection" and the Retry button didn't do anything.
I looked up a few solutions, and none of them worked. Finally, I gave up and reset my device to factory settings.
Now, when I try to set up my account, it sits for a minute and then says "Cant establish a reliable data connection to the server".
What should I do?
INFORMATION
Device: Samsung Galaxy Player 4.2
Android 2.3.6
Click to expand...
Click to collapse
By the Android Version I think you probably dont have a custom rom. Now since you don't, the easiest way without spending hours on the internet researching is to call your phone provider's technical service and they'll help you. This is a direct and easier method rather then searching online.
soccerfan6789 said:
By the Android Version I think you probably dont have a custom rom. Now since you don't, the easiest way without spending hours on the internet researching is to call your phone provider's technical service and they'll help you. This is a direct and easier method rather then searching online.
Click to expand...
Click to collapse
What phone provider? This is a Galaxy Player, which isn't a phone...
misterfox20 said:
What phone provider? This is a Galaxy Player, which isn't a phone...
Click to expand...
Click to collapse
Sorry about that. Well if you didn't root it, you should have your warranty and Samsung would definitely help you.
I wouldn't recommend taking any device back unless you have exerted all the possibilities of a fix. People's time is precise in my opinion.
What you can do is try factory resetting your device, it might of been a issue relating to updating the Google Play (Market) application.
Hope this helps.
Jistropy said:
I wouldn't recommend taking any device back unless you have exerted all the possibilities of a fix. People's time is precise in my opinion.
What you can do is try factory resetting your device, it might of been a issue relating to updating the Google Play (Market) application.
Hope this helps.
Click to expand...
Click to collapse
As stated above, he already did that.
Apologizes,
Clear the data from the Play Store, it's been known to be effective.
Jistropy said:
Apologizes,
Clear the data from the Play Store, it's been known to be effective.
Click to expand...
Click to collapse
Just tried that, didn't help.
misterfox20 said:
Just tried that, didn't help.
Click to expand...
Click to collapse
Oh gosh let me think..... last time I remember, you need to sign out of Google play account from settings then sign back in...? Is that what you mean by clearing the data?
Sent from my YP-G70 using xda app-developers app
hanjosep said:
Oh gosh let me think..... last time I remember, you need to sign out of Google play account from settings then sign back in...? Is that what you mean by clearing the data?
Sent from my YP-G70 using xda app-developers app
Click to expand...
Click to collapse
To clear the data, you find the application (Market) in the applications section of Settings, and then press the button that says "clear data".
I did that, and nothing changed.
hanjosep said:
Oh gosh let me think..... last time I remember, you need to sign out of Google play account from settings then sign back in...? Is that what you mean by clearing the data?
Sent from my YP-G70 using xda app-developers app
Click to expand...
Click to collapse
That's not what clearing data means. You would have to go to settings, apps, find the play store, and then clearing the data
By any chance, is your device rooted?
Jistropy said:
By any chance, is your device rooted?
Click to expand...
Click to collapse
Yes, my device was rooted before I reset, and it still is. I have been able to get most of my apps back by using Aptoide (alternative to Market, doesn't require google account).
misterfox20 said:
Yes, my device was rooted before I reset, and it still is. I have been able to get most of my apps back by using Aptoide (alternative to Market, doesn't require google account).
Click to expand...
Click to collapse
Well since you have a Google account, try this. Log into your Google account on the computer. Go to the play store. Go to my apps. And download it from there. I highly doubt this will work because you don't have a connection but its worth a quick shot. Also since you do have root, did you backup your apps via titanium or any other app? You could get all your apps and data back that way.
soccerfan6789 said:
Well since you have a Google account, try this. Log into your Google account on the computer. Go to the play store. Go to my apps. And download it from there. I highly doubt this will work because you don't have a connection but its worth a quick shot. Also since you do have root, did you backup your apps via titanium or any other app? You could get all your apps and data back that way.
Click to expand...
Click to collapse
I tried downloading from my PC, but it didn't work because the account wasn't synced. I was able to get pretty much everything back by using the Aptoide store and downloading the .apk files manually. I don't need an account on the device to use it anymore, so everything's fine.
I came out with a solution for you, but you will need to take a couple of steps to get it completely working.
First thing you need to do, is download a Play Store APK file, and save it onto your device. (Click here to download)
Next step, since you're rooted is finding a Root File Explorer to remove the Play Store file you have installed on your device. ( Try This *Note, haven't tested myself*!! ) )
When it's removed, feel free to install the play store apk from the first step to your device.
Hope this helps, is so, feel free to like.
Jistropy said:
I came out with a solution for you, but you will need to take a couple of steps to get it completely working.
First thing you need to do, is download a Play Store APK file, and save it onto your device. (Click here to download)
Next step, since you're rooted is finding a Root File Explorer to remove the Play Store file you have installed on your device. ( Try This *Note, haven't tested myself*!! ) )
When it's removed, feel free to install the play store apk from the first step to your device.
Hope this helps, is so, feel free to like.
Click to expand...
Click to collapse
I already used an alternative app store to update Market to Google Play, but it still won't let me sync my google account with my device
The SGP has a bug inside the wifi that consistently drops and somehow reconnects without any notification. I believe that this is the problem your experiencing and there is no fix for it.
Sent from my rooted Pantech Burst running ICS using xda app-developers app
Problam in system/etc/hosts
Try download app change host like adfree or adaway ..if works after that so problam in host ^^
Sent from my GT-I9100 using xda premium
nightfire37 said:
The SGP has a bug inside the wifi that consistently drops and somehow reconnects without any notification. I believe that this is the problem your experiencing and there is no fix for it.
Sent from my rooted Pantech Burst running ICS using xda app-developers app
Click to expand...
Click to collapse
Actually thats a gingerbread problem i think, i got it fixed by switching my wifi password from wpa2 to wep on the router settings, maybe he can try that
Related
Hello,
My problem is identical to the one show here:
http://forum.xda-developers.com/showthread.php?t=1377514
Basically, when you go to "My Apps" in google play, it just says "Applications and Games owned by this account will appear here."
I am unable to download previously purchased apps.
I have tried ALL the solutions on that thread to no avail.
It happened after I upgraded my Rom to a newer version (hydrogenics 23/03 to 25/03) but I doubt it is ROM related, since flashing back to the backup of my 23/03 rom does not resolve the problem.
My Google Play app is on the latest version (3.5.15) which is supposed to solve this issue.
I am really desperate and at a loss. Anyone can help?
Link them from titanium backup market doctor
Sent from my GT-I9100 using Tapatalk 2 Beta-4
I have tried that. Does not help
Have that problem to, google play only shows the installed apps you bought and not the not yet installed ones. Type the name of the app in the market search bar and you can download and install it and then it shows up in the installed apps list.
At least for me it worked
gee2012 said:
Have that problem to, google play only shows the installed apps you bought and not the not yet installed ones. Type the name of the app in the market search bar and you can download and install it and then it shows up in the installed apps list.
At least for me it worked
Click to expand...
Click to collapse
Nope, I can't even install apps that I had previously purchased. Sigh.
Jeremy said:
Nope, I can't even install apps that I had previously purchased. Sigh.
Click to expand...
Click to collapse
After market doctor try installing an app and rebooting
sahibunlimited said:
After market doctor try installing an app and rebooting
Click to expand...
Click to collapse
Nope doesnt work
Jeremy said:
Nope doesnt work
Click to expand...
Click to collapse
Can`t you search for an free or bought app in the google play searchbar and download/install it?
gee2012 said:
Can`t you search for an free or bought app in the google play searchbar and download/install it?
Click to expand...
Click to collapse
The thing is, the purchased app doesn't even say "purchased". It just states the price like I have never purchased it at all.
Then when I try to "purchase" it again, it gives me a 403 error.
When I override it with the old Android market (2.3.6) it works fine.
Do note that even with Google Play in the Browser the same problem persists (Purchased apps are not shown as purchased, but purchase history is seen in Google Wallet, trying to purchase them again gives me an error, similar to what happens in the phone). Seems to be a problem on Google's end but I don't know why. I have emailed them but they have yet to reply.
Jeremy said:
The thing is, the purchased app doesn't even say "purchased". It just states the price like I have never purchased it at all.
Then when I try to "purchase" it again, it gives me a 403 error.
When I override it with the old Android market (2.3.6) it works fine.
Do note that even with Google Play in the Browser the same problem persists (Purchased apps are not shown as purchased, but purchase history is seen in Google Wallet, trying to purchase them again gives me an error, similar to what happens in the phone). Seems to be a problem on Google's end but I don't know why. I have emailed them but they have yet to reply.
Click to expand...
Click to collapse
Try clearing the data in google play in settings, apps, all. Load google play and close after it has loaded it and open it again. Your apps should now be visible
gee2012 said:
Try clearing the data in google play in settings, apps, all. Load google play and close after it has loaded it and open it again. Your apps should now be visible
Click to expand...
Click to collapse
Haha that's the first thing I tried. Like I said, weird thing is, even on the browser on my computer the issue persists with the purchased apps, let alone the "My Apps" list.
It's so frustrating I'm about to smash the darn thing
Help
Sent from my GT-I9100 using xda premium
Jeremy said:
It happened after I upgraded my Rom to a newer version (hydrogenics 23/03 to 25/03) but I doubt it is ROM related, since flashing back to the backup of my 23/03 rom does not resolve the problem.
Click to expand...
Click to collapse
I think it is ROM related. Paradoxxx (Hydrogenics' dev) was aware of it anyway.
I had this problem on his 29/03 version, did a full wipe (wipe data/wipe cache/dalvik/format system) and installed the 31/03 version, all was fine.
Google playstor is not working over wifi but its working with mobile network.....when i downloaded an app using mobile network it says app cannot download error 504......plz help me
huny said:
Google playstor is not working over wifi but its working with mobile network.....when i downloaded an app using mobile network it says app cannot download error 504......plz help me
Click to expand...
Click to collapse
Are you on stock ROM?
What is stock ROM ??? I have no idea about this
huny said:
What is stock ROM ??? I have no idea about this
Click to expand...
Click to collapse
Stock ROM is SONY's official ROM, anyway assuming that you haven't root or even unlock your bootloader, try fixing it via Sony Update Service (SUS) or PC Companion.
huny said:
Google playstor is not working over wifi but its working with mobile network.....when i downloaded an app using mobile network it says app cannot download error 504......plz help me
Click to expand...
Click to collapse
Do one thing, go to play store in settings - apps and clear data and cache.. Sign out from your Gmail in accounts and sync... Then open play store and sign in again.. That should do the trick
Sent from my LT26i using xda premium
Also, are you using your home wifi, or a school/uni/workplace wifi?
It might have a firewall blocking access to the play store...
Sent from my aokp_tenderloin using xda app
If everything fails, you can download Google playstore.apk XDA has it just use the search bar.
Harsh7689 said:
Do one thing, go to play store in settings - apps and clear data and cache.. Sign out from your Gmail in accounts and sync... Then open play store and sign in again.. That should do the trick
Sent from my LT26i using xda premium
Click to expand...
Click to collapse
Now play store is not signing in my gmail account ....it says waitfor.few minutes after i give my user name and password ...other applicaions are working which means wifi is connected.
warface said:
Also, are you using your home wifi, or a school/uni/workplace wifi?
It might have a firewall blocking access to the play store...
Sent from my aokp_tenderloin using xda app
Click to expand...
Click to collapse
M using wifi at my home it was working fine yesterday ....
Gmail and gtalk is also not working ....,,, in browser i can.open gmail account but in phone gtalk app is not running .....it asks for new or exiating account id and then say it will take a few minutes after that it says couls not find server or device is not ....... Bla bla
huny said:
Gmail and gtalk is also not working ....,,, in browser i can.open gmail account but in phone gtalk app is not running .....it asks for new or exiating account id and then say it will take a few minutes after that it says couls not find server or device is not ....... Bla bla
Click to expand...
Click to collapse
Have you tried fixing via SUS or PC Companion? If repairing didn't work, try to make a new gmail account.
Dear all,
First post here. Have been reading this wonderful forum for quite a while.
Thumbs up for all you can find here.
Now I have a problem I cannot find a solution for.....
My play store is not working via wifi.
If I connect to 3G my downloads instantly continue and finish.
Then I switch back to wifi and the download just doesn't continue. No error, just no progress.
(Funny thing, sometimes is downloads only 4,25kb and then the progress bar keeps moving, but no more data downloaded.)
All my other Google apps work fine. GTalk, Gmail, Search. It all works without a problem.
It started when I installed UltimaRom (came from Stock).
Tried to solve:
- Changing DNS. Rebooting router/modem.
- Reboot phone. Clearing Google Play cache, and GP services, signing in and out.
- Re-install with another Google Play apk
- Changed Kernel from stock to Boefla
All without result.
Am I doing something really silly here?
Thanks for any suggestions.
Rob
PS: I am on S3 GT-I9300. With latest UltimaRom 12.0.1
Edit: I responded in this old thread since I have the same problem. This thread is not for S3 though. But also didn't want to make a duplicate thread....
@Androidrobbus - same here
Bt this is happening wid my bro's galaxy note
try download anything from google play store, return back to home quit from multitasking bar, and open back google play
Sherwinnn said:
try download anything from google play store, return back to home quit from multitasking bar, and open back google play
Click to expand...
Click to collapse
Thanks for your fast response, but it doesn't work.
No progress for any GP download over wifi.
Androidrobbus said:
Thanks for your fast response, but it doesn't work.
No progress for any GP download over wifi.
Click to expand...
Click to collapse
did you try removing account and then clearing cache, dalvik and then re adding the google account.....
@[email protected] said:
did you try removing account and then clearing cache, dalvik and then re adding the google account.....
Click to expand...
Click to collapse
I just did.
No luck....but I am getting very confused now!
Some apps update, some don't. That's very strange. Before none updated at all.
I think it might be an issue with Chinese internet providers blocking something.
I am in China and they don't like google here. So sometimes it stops after the first few kb.
And sometimes doesn't start at all.
But strange that it all works with 3G.
Will dig into it.....
Thanks for your suggestions!
Rob
Moved my personal question to here in the UltimaRom Q&A thread. (Since it started after installing UltimaRom and I'm on Samsung S3).
http://forum.xda-developers.com/showthread.php?p=41334490#post41334490
Try changing the primary dns: 8.8.8.8 and secondary: 4.4.4.4
Well yeah guys Google messed up something on their servers... I used market unlocker till now and i woke up today to search for some app on Google Play and I realised that I can't see paid apps or any apps that are unavailable in my country anymore...
Tried clear cache and data of market unlocker, tried Play store clear cache and data... Nothing...
So anybody experience this... ?
The thing is that was my most valuable app for seeing all apps, because i can't see all apps and can't download all apps from my country...
FOUND SOLUTION!!!
Download TunnelBear from PlayStore https://play.google.com/store/apps/details?id=com.tunnelbear.android
Login, choose whatever you want UK or US server turn on and when you got in statusbar connected, go to settings>applications>playstore>clear data and force stop
Now exit by pressing back button and launch PlayStore, hit accept and you'll se ALL magazines, music, paid apps etc.
The same here. Stopped working - I think last night.
Deni_NS said:
Well yeah guys Google messed up something on their servers... I used market unlocker till now and i woke up today to search for some app on Google Play and I realised that I can't see paid apps or any apps that are unavailable in my country anymore...
Tried clear cache and data of market unlocker, tried Play store clear cache and data... Nothing...
So anybody experience this... ?
The thing is that was my most valuable app for seeing all apps, because i can't see all apps and can't download all apps from my country...
Click to expand...
Click to collapse
Yeah it doesn't work since many versions. There's an alternative method using DroidVPN or something. I don't remember exactly.
Sent from my Desire HD using xda premium
sashank said:
Yeah it doesn't work since many versions. There's an alternative method using DroidVPN or something. I don't remember exactly.
Sent from my Desire HD using xda premium
Click to expand...
Click to collapse
It used to work for me till a few days ago
So, for now, there is no working solution?
same here need help!
Same here, I have 3 different market enabler apps. All 3 don't work anymore.
zljk said:
It used to work for me till a few days ago
Click to expand...
Click to collapse
Well that sucks. :/
Sent from my Desire HD using xda premium
FOUND SOLUTION!!!
Download TunnelBear from PlayStore https://play.google.com/store/apps/details?id=com.tunnelbear.android
Login, choose whatever you want UK or US server turn on and when you got in statusbar connected, go to settings>applications>playstore>clear data and force stop
Now exit by pressing back button and launch PlayStore, hit accept and you'll se ALL magazines, music, paid apps etc.
Edit: First post edited.
Vpn One Click is the solution for our problems :victory:
I recently saw someone on reddit in Belgium saying he still gets the US market.version, based on his CC which was issued in US. Maybe Google changed the check from SIM to that. But I wonder what happens if the user doesn't have a CC added..
http://www.reddit.com/r/Android/comments/18b26j/google_play_checks_cc_data_instead_of_location/
Sent from my Galaxy Nexus using Tapatalk 2
Deni_NS said:
Well yeah guys Google messed up something on their servers... I used market unlocker till now and i woke up today to search for some app on Google Play and I realised that I can't see paid apps or any apps that are unavailable in my country anymore...
Tried clear cache and data of market unlocker, tried Play store clear cache and data... Nothing...
So anybody experience this... ?
The thing is that was my most valuable app for seeing all apps, because i can't see all apps and can't download all apps from my country...
FOUND SOLUTION!!!
Download TunnelBear from PlayStore https://play.google.com/store/apps/details?id=com.tunnelbear.android
Login, choose whatever you want UK or US server turn on and when you got in statusbar connected, go to settings>applications>playstore>clear data and force stop
Now exit by pressing back button and launch PlayStore, hit accept and you'll se ALL magazines, music, paid apps etc.
Click to expand...
Click to collapse
1+ same issue with me today
need help we need do that with market unlocker app its easy and auto unlocker :crying::crying:
Can someone share the TunnelBear VPN on here? It is also unavailable for download in my country
skingg said:
Can someone share the TunnelBear VPN on here? It is also unavailable for download in my country
Click to expand...
Click to collapse
Here
josephedward said:
Here
Click to expand...
Click to collapse
Thanks!
This sucks...it was working perfectly fine last night. I just tried it just now on the Nexus 4 and was wondering why it didn't change to the set region.
Even my Xperia TX running ICS is not working either...
This doesn't appear to work on my Nexus 4, the VPNs are working fine (I can see US content in Netflix, IP identifies as US based etc.), but no joy when it comes to the Play Store
englishpunk said:
This doesn't appear to work on my Nexus 4, the VPNs are working fine (I can see US content in Netflix, IP identifies as US based etc.), but no joy when it comes to the Play Store
Click to expand...
Click to collapse
You need to clear Play Store cache. but tere is an easier way, connect to US VPN, then go to play store>settings>content filtering select so that some checkmarks switch off, press ok go to settings again and select show all apps. All US content will show up in play store.
US VPN with very speedy connection is hideipvpn.com. I'm using that.
Thank you so much OP for the TunnelBear option. I've been trying like hell to make magazines and stuff work haha!
But one question, is tunnelbear free? Gonna work forever?
I don't know what to do. At first my play store said no connection, so I signed out of my google account. After that, when I press the play store button it asks me to sign in, but when I do, it says "can't establish a reliable connection to the server."
My internet is fine, how do I fix this? I am lost.
Rooted? If so, have you tried to clean cache and reboot? That helped me once. If your not rooted try clearing app data thru settings. Then reboot.
Sent from my SCH-I605 using xda app-developers app
I am rooted. Unfortunately I already tried to clear my cache on all my Google apps to no avail.
This is what it looks like
ht *tp://i*mgur.co *m/Zfc0rHs.p *ng
Remove the stars to see
johnabc123 said:
This is what it looks like
ht *tp://i*mgur.co *m/Zfc0rHs.p *ng
Remove the stars to see
Click to expand...
Click to collapse
Why the F are you 'encrypting' your link?
It said I need more than ten posts to post a link. Sorry
johnabc123 said:
It said I need more than ten posts to post a link. Sorry
Click to expand...
Click to collapse
lol.. no problem. I was like, WTF? haha.
Have you had this problem with a specific ROM?
I'm running the stock touch wiz, if that's what you mean
Have you tried to change your network mode, then change it back. Also, turning airplane mode off/on?
I just tried turning airplane mode on them off again. And I tried connecting on both my home wifi and on 4g. No luck though.
I was looking around online and one site said that it could have to do with the time on my phone. When I look though the time is correct
johnabc123 said:
I just tried turning airplane mode on them off again. And I tried connecting on both my home wifi and on 4g. No luck though.
I was looking around online and one site said that it could have to do with the time on my phone. When I look though the time is correct
Click to expand...
Click to collapse
Have you tried to uninstall the Google apps and re install?
Sent from my SCH-I605 using xda app-developers app
I downloaded the Google play app again last night, but that didn't work. Should I do the same with all the Google apps, but un install them before downloading them again?
And I think Google play music still works for some reason. YouTube, Gmail and Google play are the ones that I'm having an issue with.
Edit:my play music still has all of my accounts stations
You might try removing your google account and re-adding it.
I am signed out of my account. When I go into settings and look at accounts, I am not signed into a Google account, and if I try to sign in I get the same screen I posted on the last page. I don't get how my play music is still signed in
Don't sign out, remove the account totally from settings.
I think it is completely removed. It prompts me to either add an existing account or a new one.
I made a video to show my problem. In the first part, I show clearing app data in the settings. Then I show what happens when I try to sign into google play or gmail. After that shows that youtube and chrome are signed in, and the same goes for google play music.
Afterwards I show how there is no google account signed in in the settings.
http://www.youtube.com/watch?v=_0sRHlwIDQY&feature=youtu.be
O well.. you got me. The only thing I would try next would be a factory reset.
How do I use titanium backup to restore my apps if I lose my root when I do a factory reset
I don't think you will loose root just by doing a factory reset. But, to make sure you can install a root keeper app like https://play.google.com/store/apps/...m9yZy5wcm9qZWN0dm9vZG9vLm90YXJvb3RrZWVwZXIiXQ.. to make sure.
I'll try to keep this brief.
My wife and I both have stock standard HTC Aria's running Android 2.2. A few days ago my wife complained that her battery was discharging really fast. Then a day later mine started doing the same thing.Going flat in a few hours of standby. Normally at the end of the day they would both still have 8 out or ten bars still lit. I turned off wifi, mobile and bluetooth on both phones and that seemed to fix the battery problem.
Now when I turn on wifi or 3g I cant connect at all. My wifi router shows up in settings but it constantly is scanning-connecting-disconnecting. Also cant connect to 3g.
I have tried another sim card but the problem is the same.
As I said, these phone aren't rooted in any way. Have very few apps. Basically used as a phone.
Any suggestions would be greatly appreciated.
Thanks
Maybe you can try a new battery. Or, if you still have warranty, give it back to service.
Sent from my HTC Desire X using xda premium
You can try a factory reset as a last resort
dansou901 said:
Maybe you can try a new battery. Or, if you still have warranty, give it back to service.
Sent from my HTC Desire X using xda premium
Click to expand...
Click to collapse
Thanks dansou but the problem is not the battery. I believe the power was draining because an app was trying , constantly, to access the wifi which will not connect.
aster190 said:
You can try a factory reset as a last resort
Click to expand...
Click to collapse
Thanks aster. I was hoping for a fix before doing a factory reset but I might have to resort to that.
tommyh2013 said:
Thanks dansou but the problem is not the battery. I believe the power was draining because an app was trying , constantly, to access the wifi which will not connect.
Click to expand...
Click to collapse
If so, make a logcat, so we can try to track down which app is responsable for the problem...
dansou901 said:
If so, make a logcat, so we can try to track down which app is responsable for the problem...
Click to expand...
Click to collapse
Just did a factory reset and everything seems ok.
Just one other problem: When I log in to google play it is showing that I have 2 apps installed (airdroid and astro) These are no longer on my phone but google doesn't want to believe that. I've tried to trash them and tried installing them but nothing happens. It just says "These apps will be un/installed shortly"
Any thoughts?
Thanks
tommyh2013 said:
Just did a factory reset and everything seems ok.
Just one other problem: When I log in to google play it is showing that I have 2 apps installed (airdroid and astro) These are no longer on my phone but google doesn't want to believe that. I've tried to trash them and tried installing them but nothing happens. It just says "These apps will be un/installed shortly"
Any thoughts?
Thanks
Click to expand...
Click to collapse
You may have already tried this, but maybe a reboot would do the trick. If rebooting doesn't help, you can use a file manager to take a look into Data>Apps or System>Apps and see if you can find their .apk files there and delete them. If you aren't rooted, you won't be able to delete them, and I'm not sure what you should do if that happens. If they aren't there, then it's probably just a graphical glitch and is showing what really isn't there.
EDIT: Sorry, I read your post wrong. Go into the app details of Google Play Store and select both clear data and clear cache, and that should solve the problem. If not, try rebooting.
aster190 said:
EDIT: Sorry, I read your post wrong. Go into the app details of Google Play Store and select both clear data and clear cache, and that should solve the problem. If not, try rebooting.
Click to expand...
Click to collapse
Hi aster.
I'm going to sound like a real noob here but where exactly do I find the options for clear data and clear cache? I've attached a screenshot of my google play screen.
Thanks
tommyh2013 said:
Hi aster.
I'm going to sound like a real noob here but where exactly do I find the options for clear data and clear cache? I've attached a screenshot of my google play screen.
Thanks
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Oh my bad, I wasn't really clear about that. It's actually in your phone settings, not the settings in the Play Store.
So you open up Play Store in 'Manage Applications' as if you were trying to uninstall it. In that menu, you'll see options like Force Stop/Disable. Scroll down, and you'll see the 'Clear data' and 'Clear cache' options, and there ya go. I hope I explained it well.
aster190 said:
Oh my bad, I wasn't really clear about that. It's actually in your phone settings, not the settings in the Play Store.
So you open up Play Store in 'Manage Applications' as if you were trying to uninstall it. In that menu, you'll see options like Force Stop/Disable. Scroll down, and you'll see the 'Clear data' and 'Clear cache' options, and there ya go. I hope I explained it well.
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Unfortunately I don't have Play Store in my applications. In the screen shot I attached you can see Google Play Services showing as installed. That is another one of the apps showing as installed that are not actually on the phone.
tommyh2013 said:
Unfortunately I don't have Play Store in my applications. In the screen shot I attached you can see Google Play Services showing as installed. That is another one of the apps showing as installed that are not actually on the phone.
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If it's showing that only on the website, you shouldn't have to worry about it... It does that
It's probably showing them for the "old" one, before you did a factory reset
tommyh2013 said:
Unfortunately I don't have Play Store in my applications. In the screen shot I attached you can see Google Play Services showing as installed. That is another one of the apps showing as installed that are not actually on the phone.
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Oh I see now. I'm sorry, I thought you were saying that the phone was showing it.
Like WinSuk said, I don't see the problem if it's only showing it on the website. It could be showing what's installed on your wife's Aria if you two are sharing an account.
aster190 said:
Oh I see now. I'm sorry, I thought you were saying that the phone was showing it.
Like WinSuk said, I don't see the problem if it's only showing it on the website. It could be showing what's installed on your wife's Aria if you two are sharing an account.
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Sorry, I'm getting a bit confused here.
The apps that I mentioned; Airdroid, Astro, google play etc are showing as being installed on the google play web site. These apps are no longer on my phone after I did the factory reset. Therefore I have no way to reinstall the apps as google play is telling me they are already installed.
Is there another way to do this? Can I dl the apk files from somewhere else and install them manually?
Thanks again for all your help
tommyh2013 said:
Sorry, I'm getting a bit confused here.
The apps that I mentioned; Airdroid, Astro, google play etc are showing as being installed on the google play web site. These apps are no longer on my phone after I did the factory reset. Therefore I have no way to reinstall the apps as google play is telling me they are already installed.
Is there another way to do this? Can I dl the apk files from somewhere else and install them manually?
Thanks again for all your help
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You don't have the Play Store installed on your phone? If that's the case, you need to search up on google to find the apk file for it. Once you do that, you should be able to install the other apps you've mentioned.
Sorry if I misunderstood you again. I'm getting pretty confused here also.
aster190 said:
You don't have the Play Store installed on your phone? If that's the case, you need to search up on google to find the apk file for it. Once you do that, you should be able to install the other apps you've mentioned.
Sorry if I misunderstood you again. I'm getting pretty confused here also.
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Update:
I managed to install airdroid and Astro through Android Market app (was that the precursor to play store?)
Now when I log in to google play it shows those two apps as installed. Everything else is showing in "other apps in my library" waiting to be installed. I think I'll leave it at that. My airdroid is working again :good:
Thanks for every ones help.
tommyh2013 said:
Update:
I managed to install airdroid and Astro through Android Market app (was that the precursor to play store?)
Now when I log in to google play it shows those two apps as installed. Everything else is showing in "other apps in my library" waiting to be installed. I think I'll leave it at that. My airdroid is working again :good:
Thanks for every ones help.
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Yep, the Android Market was renamed to the Google Play Store.
It'll eventually update automatically on your phone and change back to the Play Store