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I was over at the Verizon store yesterday doing something totally unrelated, when I pulled out my DNA TO READ a text and this (up to this point) salesperson, was doing quite well. He then tried to sell me a screen protecter, saying it was "critical I have one to protect my warranty." He went on to explain that if the phone is returned for warranty for any reason, that if they can see any, including extremely minor hard to see scratches, the warranty is NULL AND VOID. I told him THAT is the worst salespitch I have ever heard. He then proceded to try and find a minor scratch by looking at my screen in any angle and light (and couldn'tfind one). Said I was extremely lucky to have had this phone since launch day and not have any scratchs, and AGAIN tried to sell me a screen protecter. Huh???
Sent from my HTC6435LVW using xda premium
I might add, that I am an extremely heavy (addicted) smartphone user (using phone all day for business and all night for personal use.) To this point, I have had 2 blackberry's, a fascinate, a nexus, and now DNA. Never had a screen protecter on any phone, and have had a few extremely (hard to detect) scratches over the years. (told him THAT and he is telling me I am the luckiest guy in town). I am still laughing.
Sent from my HTC6435LVW using xda premium
He's just doing his job man, chill out.
Even though this is gorilla glass 2 it can still scratch, obviously it's harder to scratch but I feel safer with one on and have always had screen protectors on mine and sometines they save large scratches from happening. The ones at verizon suck as they don't cover the entire screen but I think having one is a nice added later of protection. Just my thoughts.
Sent from my HTC6435LVW using xda app-developers app
Jaggar345 said:
Even though this is gorilla glass 2 it can still scratch, obviously it's harder to scratch but I feel safer with one on and have always had screen protectors on mine and sometines they save large scratches from happening. The ones at verizon suck as they don't cover the entire screen but I think having one is a nice added later of protection. Just my thoughts.
Sent from my HTC6435LVW using xda app-developers app
Click to expand...
Click to collapse
The droid dna protectors cover the whole screen except for the camera and sensor cutouts...
That is a pretty bad sales pitch but he was just doing his job so meh. screen protectors are something i don't like so will avoid unless seriously convinced other wise
Jrocker23 said:
The droid dna protectors cover the whole screen except for the camera and sensor cutouts...
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Click to collapse
The Verizon one covers the screen and buttons, but there is still glass exposed especially if you don't have a case on as well.
Sent from my HTC6435LVW using xda premium
I can speak first hand that the screen definitely scratches (i have about 6 or so). That being said, it did withstand a face down drop from about 2 feet.
I was very disappointed to see the matte finish wear off after only a few weeks on my HTC one x. With this one I'm thinking that the back may be a scratch magnet. Anyone have significant scratching on the back yet?
in pouch all the time, no chance to scratch it
Carry mine naked (the phone not me) and not a single mark on it yet. It may be to soon to tell but so far so good..
I panicked when I realized that my keys were in the same pocket as my phone. But not a scratch yet.
Sent from my HTC One using xda premium
No scratches on the body, but like the guy before me I accidently dropped my phone into my pocket with keys, I got a couple small little nicks on the bezel but you can only see them on an angle. I'm going to see if I can polish them out. I googled it and saw that a normal kitchen sponge with the one rough side gets them out, Also heard toothpaste and just ordered some aluminum polish.
Other people only noticed when I show them, and my GF said I have severe OCD because the nicks are so tiny. She is right. It's not really noticeable to anyone but me, but it's driving me insane!
graffixnyc said:
No scratches on the body, but like the guy before me I accidently dropped my phone into my pocket with keys, I got a couple small little nicks on the bezel but you can only see them on an angle. I'm going to see if I can polish them out. I googled it and saw that a normal kitchen sponge with the one rough side gets them out, Also heard toothpaste and just ordered some aluminum polish.
Other people only noticed when I show them, and my GF said I have severe OCD because the nicks are so tiny. She is right. It's not really noticeable to anyone but me, but it's driving me insane!
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Click to collapse
I'm the same way, thats why I'm asking. LOL
seh6183 said:
I was very disappointed to see the matte finish wear off after only a few weeks on my HTC one x. With this one I'm thinking that the back may be a scratch magnet. Anyone have significant scratching on the back yet?
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Click to collapse
I've been babying my one so I can't really comment, but
https://www.youtube.com/watch?v=_EWqPpYVE08
hopefully this will mean it's rather resilient
I'm going to go see if I can find some information about the durability of the black one over on the international forum.
Not looking so good for the black one so far, it seems they chip really easily near the top above the camera. So sad, because its so nice looking.
I think I've seen finish problems on every single One variant thats been released from HTC...
seh6183 said:
Not looking so good for the black one so far, it seems they chip really easily near the top above the camera. So sad, because its so nice looking.
I think I've seen finish problems on every single One variant thats been released from HTC...
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Click to collapse
Probably the same way it went with the black iphone 5
Judging from the one at best buy I would not say it is holding well.
Sent from my Nexus 4 using xda premium
Underground_XI said:
Judging from the one at best buy I would not say it is holding well.
Sent from my Nexus 4 using xda premium
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Click to collapse
Was that the silver or black one?
If the thing is going to looked chipped to hell in a month from normal use, I'll just return it now. My s3 started to chip the silver rim and I got rid of it immedaitely. I can't stand something that looks like crap for no reason whatsoever, actual damage is one thing but come on....
The iPhone 4 was a tank and was beautiful. Is this so much to ask from an android phone?
Underground_XI said:
Judging from the one at best buy I would not say it is holding well.
Sent from my Nexus 4 using xda premium
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Click to collapse
If it's a dummy version, it's clearly made with less resilient materials. The dummy model at my local Walmart looks terrible while the real phone at my local AT&T store is flawless.
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jtc276 said:
If it's a dummy version, it's clearly made with less resilient materials. The dummy model at my local Walmart looks terrible while the real phone at my local AT&T store is flawless.
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Click to expand...
Click to collapse
Mock devices are identical except the internals. 99% of the time
Sent from my HTC One X using xda premium
CraigP17 said:
Mock devices are identical except the internals. 99% of the time
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
This isn't one of those times. The buttons on the dummy phone are not usable, it's ridiculously light, and the feel is somewhat different. The real phone was sturdier and had functional buttons, of course. They were both set out on the same day in each store and the dummy looks terrible now while the real phone looks perfect. It's a pretty decent indicator of the dummy phone being made with cheaper materials.
Sent from my iPad using Tapatalk HD
jtc276 said:
This isn't one of those times. The buttons on the dummy phone are not usable, it's ridiculously light, and the feel is somewhat different. The real phone was sturdier and had functional buttons, of course. They were both set out on the same day in each store and the dummy looks terrible now while the real phone looks perfect. It's a pretty decent indicator of the dummy phone being made with cheaper materials.
Sent from my iPad using Tapatalk HD
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I don't know what store this was... But the retail location I was at, the mock was dead on accurate weight. Buttons obviously don't work on a fake device.
Sent from my HTC One X using xda premium
CraigP17 said:
I don't know what store this was... But the retail location I was at, the mock was dead on accurate weight. Buttons obviously don't work on a fake device.
Sent from my HTC One X using xda premium
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Click to collapse
I just don't believe that HTC would have spent the time to assemble a phone that isn't going to be functional since it apparently takes a lot of time to assemble the aluminum body for the HTC One.
Sent from my iPad using Tapatalk HD
No scratches on the aluminium surface but the beats audio red logo and writing have almost disappeared. White 'audio' writing still there.
I dropped my One on hardwood and it rolled over onto a brick ramp (I was at the entrance to a restaurant) and skidded down it on its back. There are some deep scratches on the back and scuffs, but it's okay. Definitely want to put a case on it if you plan on using it out on the street
seh6183 said:
I was very disappointed to see the matte finish wear off after only a few weeks on my HTC one x. With this one I'm thinking that the back may be a scratch magnet. Anyone have significant scratching on the back yet?
Click to expand...
Click to collapse
The matte finish wears off much more easily because the material was plastic. Microscopically, a matte finish is just an unpolished, jagged surface. Since it's plastic, it's not hard enough to be able to withstand the forces exerted on it when rubbed by your pocket/hand/table long enough so it gets polished over time (check out a computer mouse that's been used for a long time). This is completely different than scratching or chipping, which is a complete removal or deformation of the material. The nice thing about plastic is that because it's soft, it's much easier for hairline scratches to "heal" over time as the surface gets rubbed on.
The aluminum back will definitely maintain the matte finish better than plastic because it is a harder material. Drawback is that since it's harder, it's also more brittle so it's more subject to chips/nicks and hairline scratches will stick around forever.
TL : DR Material properties are a *****. The matte finish (it's actually a bead blasted finish) will stick around for awhile as long as your hands/table/pockets aren't made of sandpaper or things harder than aluminum.
hi i bought HOX+ recently. i am not satisfied with camera quality of the phone can some one guide me which ROM has best camera quality???
How is the lens? Is the coating scratched? If so, that could substantially reduce photo quality. Search the forum, there are ways to fix this.
I had the same problem. Fixed it by rubbing the lens with toothpaste! Sounds weird but it really worked. I can't find the thread where I got it from.
Try and you will bee amazed..
Sent from my HTC One X+ using xda app-developers app
+1.....did also the trick with the toothpaste and worked also for me........but i was very reticent at the begining......).....but it does the trick!!!
Sent from my HTC One X+ using xda app-developers app
The toothpaste trick did also wonders for me. However, to be completely honest this raised the quality only back to mediocre. The camera is just not good.
Maybe I am just having too high expectations, though...
Sent from my One X+ using XDA Premium 4 mobile app
Awesome fix!
hill67 said:
I had the same problem. Fixed it by rubbing the lens with toothpaste! Sounds weird but it really worked. I can't find the thread where I got it from.
Try and you will bee amazed..
Sent from my HTC One X+ using xda app-developers app
Click to expand...
Click to collapse
Ha, sorry to dig up an old thread, but so glad I searched before posting. I just got a HOX+ last week (used, otherwise in mint condition) and I like everything about it except for the picture quality. Way washed out and had blooming effect. Custom image adjustment did a little bit better but still unacceptable. I thought there was plastic film on it and tried to carefully peel it. Almost decided to sell it until I came across this thread. A little bit of baking soda and it's night and day difference! You guys are awesome!
see3po said:
Ha, sorry to dig up an old thread, but so glad I searched before posting. I just got a HOX+ last week (used, otherwise in mint condition) and I like everything about it except for the picture quality. Way washed out and had blooming effect. Custom image adjustment did a little bit better but still unacceptable. I thought there was plastic film on it and tried to carefully peel it. Almost decided to sell it until I came across this thread. A little bit of baking soda and it's night and day difference! You guys are awesome!
Click to expand...
Click to collapse
Hii..So how did u actually apply the baking soda on it? and for how long did u apply? And did the baking soda go inside the lens casing? i too had scratches.. had to buy a new casing for At&t HTC one x+.. from Etrade..but again i have scratches...
Thank you.
Optimus said:
Hii..So how did u actually apply the baking soda on it? and for how long did u apply? And did the baking soda go inside the lens casing? i too had scratches.. had to buy a new casing for At&t HTC one x+.. from Etrade..but again i have scratches...
Thank you.
Click to expand...
Click to collapse
Just wet your fingertip (dampen, really, not dripping wet), dab it in a bit of baking soda and just rub it on the lens like you're tryring to rub something off your skin. Wipe of excess powder with towel. It literally took a few seconds so if you have deeper gouges it probably won't work as well. I didn't have problem with baking soda going inside the lens since it's not wet and lens is well sealed. Toothpaste is a good consistency too, which is probably why people have suggested it. I just happen to have baking soda and I use it around the house a lot. Baking soda is in many toothpaste as a cleaner/polish specifically because it's a very, very mild abrasive so you won't leave gouges. Point the lens down if you're worried about anything going into the lens.
see3po said:
Just wet your fingertip (dampen, really, not dripping wet), dab it in a bit of baking soda and just rub it on the lens like you're tryring to rub something off your skin. Wipe of excess powder with towel. It literally took a few seconds so if you have deeper gouges it probably won't work as well. I didn't have problem with baking soda going inside the lens since it's not wet and lens is well sealed. Toothpaste is a good consistency too, which is probably why people have suggested it. I just happen to have baking soda and I use it around the house a lot. Baking soda is in many toothpaste as a cleaner/polish specifically because it's a very, very mild abrasive so you won't leave gouges. Point the lens down if you're worried about anything going into the lens.
Click to expand...
Click to collapse
thank you..will definitely try it..since last time i used a toothpaste but it went in.. the build quality of AT&T htc one x + is very cheap...and spare parts are way too expensive.
Well, carefully with that toothpaste ... I've also tried it and went from bad to worse and now my pictures suffer from very bad quality. Had to order a new back cover, it comes with new lense, so I hope it'll be ok.
Cheers.
I tried the baking soda trick and it worked!!! Images taken by the camera is crisp and not blurry anymore. :good:
The toothpaste trick did wonders for me! At first I used a gel toothpaste, nothing happened. Went and got myself a simple, white toothpaste, after 10 minutes of rubbing (and another 30 or so of carefully cleaning up), this happened:
So I just got my LG G2 today and as I inspected it closely I found a few hairline scratches on the back cover just bellow the LG logo.
Its not big but it annoys the hell out of me. Is it possible to get it replaced? Anyone else received their G2's with a few hairline scratches?
arenaboy007 said:
So I just got my LG G2 today and as I inspect it closely I found a few hairline scratches on the back cover just bellow the LG logo.
Its not big but it annoys the hell out of me. Is it possible to get it replaced? Anyone else received their G2's with a few hairline scratches?
Click to expand...
Click to collapse
i just got mine yesterday and there aren't any scratches at all ! i got it from a retail shop so if i had found any of such scratches i'd just directly ask for another piece
shriom_manerker said:
i just got mine yesterday and there aren't any scratches at all ! i got it from a retail shop so if i had found any of such scratches i'd just directly ask for another piece
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Click to collapse
I already thrown most of the plastic covers, wraps. Do you think they would still accept it if I requested for an exchange?
arenaboy007 said:
I already thrown most of the plastic covers, wraps. Do you think they would still accept it if I requested for an exchange?
Click to expand...
Click to collapse
well it comes under physical damage, which is not covered under warranty i guess you have to live wtih it , but that doesnt mean you cant try contacting them about it. the sooner you contact them the better
Yes the store I work at will return scratches it's mainly cracks and easily noticeable things that we don't return. So you should at least call and say you received it like that.
Sent from my VS980 4G using XDA Premium 4 mobile app
hmm, i got mine without scratches, just return it and they should replace...
What the plastic cover still on when u unpacked it all 6 sides are covert with plastic and even a small extra around the USB port ? I might have hot one that's already been used and returned from another owner
Any device that comes with faults should be replaced, under the warranty or not.
Sent from my LG-D802 using Tapatalk
Same thing happened to me at bestbuy,i asked them and they said it was used before which i got mad because they tried selling me a used phone but most retailrrs have a 14 day to exchange the phone so i would recommend that
Sent from my LG-LS980 using Tapatalk
That sucks, but honestly the back scratches insanely easily. I have had a case on it since day one, never use it without one, and every couple weeks I take it out of the case to clean it with a microfiber cloth. Even then, specs of dust and sand get behind the case and there are small hairline scratches all over the back. It's going to happen eventually.
geoff5093 said:
That sucks, but honestly the back scratches insanely easily. I have had a case on it since day one, never use it without one, and every couple weeks I take it out of the case to clean it with a microfiber cloth. Even then, specs of dust and sand get behind the case and there are small hairline scratches all over the back. It's going to happen eventually.
Click to expand...
Click to collapse
i just run mine caseless, as it is already scratched But i have a screen protector, i never run without one.
Bring it back. Dont wait to long.
Verstuurd vanaf mijn LG-D802 met Tapatalk
If u haven't returned it by now it's to late.
Just bye a cover for it and a copter screanprotector. Copter makes scratches on the display disappear if there are any. Lifetime warranty from scratches..
Update: part is available but only gold. Little pricey hopefully it goes down when more colors come out. http://www.etradesupply.com/lg-v10-rear-housing-assembly-gold.html
I'm looking for the replacement part for the camera lens and buttons, it's black plate and held in with like 13 screws and it pops out(shown here https://www.youtube.com/watch?v=7N_mGT-P1ZA ). Seems like a really easy fix for my problem. I've looked and only part I found was screen replacement. Any help much appreciated thank you.
I always put my phone in my pocket by itself, it's never been dropped but when I looked at the camera lens today it's cracked. First time ever that has happened to me with a phone. What are the odds I can get a replacement? I set my phone on a table to charge I just don't get it they show video phone dropping 4ft on the ground and nothing cracks. :/
Sent from my LG-H901 using Tapatalk
Unfortunately, this is not generally replaced at no charge. You should talk to your carrier.
Sent from my iPad using Tapatalk
Yeah, so much for being a durable phone. Never dropped or anything urgh.
Edit: So looks like the lens and finger buttons are attached to the black plate inside back of the phone which is held in only by like 13 screws and it pops out. Seems like a really easy fix just need to find out where I can get that item and how much. I'm sure it beats paying $175 deductible.
Sent from my LG-H901 using Tapatalk
Check eBay or Amazon.
Sent from my VS990 using Tapatalk
SprManKalEl said:
Check eBay or Amazon.
Sent from my VS990 using Tapatalk
Click to expand...
Click to collapse
Yeah I have guess no one started selling parts besides screen. I'm going to call the parts distributor for lg today for East coast to see if they have it. If they don't I'm going to try and take the glass of the lens part for the g3 or g4 and try to fit it in the slot.
Sent from my LG-H901 using Tapatalk
v4npro said:
Yeah I have guess no one started selling parts besides screen. I'm going to call the parts distributor for lg today for East coast to see if they have it. If they don't I'm going to try and take the glass of the lens part for the g3 or g4 and try to fit it in the slot.
Sent from my LG-H901 using Tapatalk
Click to expand...
Click to collapse
First of all I'm sorry you had this problem, if you contact LG, they won't sell you the parts even if they have them, you have to send/take the phone back to where you got it from or to LG and have them to do it, you do have to pay for the cost.
I think the part you want is the mid frame, but if it's the camera outer glass broken, you can just get the lens for the outer frame.
you can also contact these places, as the phone is quite new, parts might not be readly available.
http://www.sunsky-online.com/
http://parts4mobiles.com/
I'm not sure where you are from, but I'm sure they will be available in china, if you live nearby, or I can check this out for you, but you have to wait till December 8, whiles I will visit china for mobile spare part.
kms108 said:
First of all I'm sorry you had this problem, if you contact LG, they won't sell you the parts even if they have them, you have to send/take the phone back to where you got it from or to LG and have them to do it, you do have to pay for the cost.
you can also contact these places, as the phone is quite new, parts might not be readly available.
http://www.sunsky-online.com/
http://parts4mobiles.com/
I'm not sure where you are from, but I'm sure they will be available in china, if you live nearby.
Click to expand...
Click to collapse
I called lg and have a ticket # to send phone to them and have their technicians diagnose it and fix the problem. I'm just concerned they are going to charge ridiculous price to just unscrew snap off and snap on new part. :/
Sent from my LG-H901 using Tapatalk
v4npro said:
I called lg and have a ticket # to send phone to them and have their technicians diagnose it and fix the problem. I'm just concerned they are going to charge ridiculous price to just unscrew snap off and snap on new part. :/
Sent from my LG-H901 using Tapatalk
Click to expand...
Click to collapse
those parts aren't really that much, but they charge a lot on them, previously I got the same part for the note 2, note 3, S5 etc, and the cost is only like less than USD 15 each for a OEM parts.
I know I see how much the camera, camera lens parts for g4 are cheap but lg will probably charge 300% more for the part I need. Like I said above I believe the glass is held in with adhesive so little bit of heat I can get the glass off. Today in going to measure the glass radius and see if it's the same as the g4 or g3 glass on their lens. Worth a shot for $12.
Thanks for the input.
Sent from my LG-H901 using Tapatalk
You can message Jerry Rig on YouTube. He usually knows where to find all those replacement parts.
Skizzy034 said:
You can message Jerry Rig on YouTube. He usually knows where to find all those replacement parts.
Click to expand...
Click to collapse
Ok will do thank you.
Sent from my LG-H901 using Tapatalk
v4npro said:
Ok will do thank you.
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Click to expand...
Click to collapse
did you get the cost from LG
No, I still need to send my phone to them to get a quote on repair. I just got a feeling they'll charge arm and leg for glass lens. I'm debating on waiting out for part to become available or be without a phone for few weeks(smart phone that is).
Sent from my LG-H901 using Tapatalk
v4npro said:
No, I still need to send my phone to them to get a quote on repair. I'm debating on waiting out for part to become available or be without a phone for few weeks(smart phone that is).
Sent from my LG-H901 using Tapatalk
Click to expand...
Click to collapse
Just wait, you have plenty of time, unless you need to use the camera, part will be available soon, and it's much cheaper and easy to fix.
kms108 said:
Just wait, you have plenty of time, unless you need to use the camera, part will be available soon, and it's much cheaper and easy to fix.
Click to expand...
Click to collapse
Okay, you convinced me. Thank you [emoji6]
Sent from my LG-H901 using Tapatalk
Curious to hear if any others are having issues with the camera lense(glass) on the V10. I have had the phone about 2-3 weeks and just the other day I noticed that my rear camera glass has large area that is scratched. It doesn't look like a typical scratch you would think off (like a small groove) but more like a coating has been worn off the lense. It gives my pictures a slight halo and fuzziness now which is upsetting since this is one of the main selling points to this phone. I always carry my phone in my rear pocket with no other items and take it out before sitting down. Makes me wonder what type of glass is covering the rear camera. If cracks or scratches are becoming a common occurrence maybe LG will do something about it. I am hopeful that it could be easy to remove and replace the rear camera assembly if the OEM parts ever become available.
flyers93 said:
Curious to hear if any others are having issues with the camera lense(glass) on the V10. I have had the phone about 2-3 weeks and just the other day I noticed that my rear camera glass has large area that is scratched. It doesn't look like a typical scratch you would think off (like a small groove) but more like a coating has been worn off the lense. It gives my pictures a slight halo and fuzziness now which is upsetting since this is one of the main selling points to this phone. I always carry my phone in my rear pocket with no other items and take it out before sitting down. Makes me wonder what type of glass is covering the rear camera. If cracks or scratches are becoming a common occurrence maybe LG will do something about it. I am hopeful that it could be easy to remove and replace the rear camera assembly if the OEM parts ever become available.
Click to expand...
Click to collapse
Mine does as well, noticed it yesterday, couldn't feel the scratch at all. Your right, might be coating.
Sent From My LG V10
Had mine 24 hours and noticed the camera lens is cracked. Only noticed because the pics were slightly out of focus. Assumed I had a smudge. Nope. Cracked. VZ says they'll swap me out.
That's good. Usually that is considered physical damage and is not replaced under warranty.
Sent from my VS990 using Tapatalk
Update: ordered part needed from http://www.globaldirectparts.com/LG-V10-Replacement-Repair-Parts-s/24938.htm
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