So my Nexus 10 suffers from the faulty battery level indicator issue. Other than that, it's been fantastic. 9.5 out of 10. I even get the described 8 to 10 hours of battery. However, not all is well in Nexus Land. My battery indicator gets stuck, and the device shuts down as a result when the charging status changes. I have finally tired of this. I've heard and read plenty of horror stories about the RMA process. Still... Today, I call Samsung, and this post and thread will become a running log of my RMA adventures. Wish me luck.
Sent from my Nexus 10 using XDA Premium HD app
UPDATE 1: Calling Samsung at 10:43am EST.
UPDATE 2: Got a human at 10:45am. Transferred to a specific Nexus department at 10:47am.
UPDATE 3: Still no human in the Nexus department at 10:56am.
UPDATE 4: At 11:04am, decide to chat with Samsung support online. Within one minute, I'm on live chat with tech support. Still on hold on phone service.
UPDATE 5: 11:09am, on live chat. Have hung up on phone support due to over 20 minutes of waiting.
UPDATE 6: 11:13am, I have been instructed to call their service number. My patience is waning fast. Never buy a Samsung product. My fiancee needed only about 15-20 minutes to get her Asus TF300T warranty squared away. I am informing him that I've been on hold for a long time now.
UPDATE 7: At 11:17am, I have been informed that Samsung ONLY services the Nexus 10 through their phone number. I'll have to call that number later today to get service. My log will continue then. I am most displeased. Love the tablet, but Samsung is terrible for support.
Update 8: Just spent 28 minutes on the phone with Samsung. I am to send the tablet to their repair center. Hopefully they can repair it without imparting further issues on it.
An update. I am packaging it up to deliver to Samsung. They say it will be gone for two weeks, and will be reflashed with stock images. Joy. Backing up my device now. Sending it out later today. Hopefully they will actually repair my Nexus.
Sent from my Nexus 10 using XDA Premium HD app
What number did you end up calling because I too on hold for 20 with no answer.
Sent from my EVO using xda premium
Hmm.
Ive had GREAT support with Samsung via twitter. I only contact them through it and they fixed my burned in screen on my Galaxy Nexus and my busted memory on my nexus 10.
Fast turn around time too.
unknown_owner said:
What number did you end up calling because I too on hold for 20 with no answer.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Check your warranty manual and when you call again, tell them you were put on hold. The gentleman that transferred me didn't put me on hold until he had another human ready for immediate pickup.
@zoomy: I don't have or use Twitter, but I was specifically told online (where I got prompt service) that the Nexus devices ONLY get phone service.
Another update: Package is ready to go, shipping label is printed, and I take it to the shipper this afternoon.
zoomy942 said:
Hmm.
Ive had GREAT support with Samsung via twitter. I only contact them through it and they fixed my burned in screen on my Galaxy Nexus and my busted memory on my nexus 10.
Fast turn around time too.
Paul, are you sure you want your contact info posted with that link?
Sent from my Nexus 10 using Tapatalk HD
Click to expand...
Click to collapse
bruce7373 said:
Paul, are you sure you want your contact info posted with that link?
Sent from my Nexus 10 using Tapatalk HD
Click to expand...
Click to collapse
Ha. Good call. I never scrolled down. Always just glanced at the ticket status. Thanks man!
Sent from my Galaxy Nexus using Tapatalk 2
---------- Post added at 01:27 PM ---------- Previous post was at 01:27 PM ----------
Mind editing your quote of my post?
Sent from my Galaxy Nexus using Tapatalk 2
Bruce, you might wanna take the link outta your quote, too, man
I sent in a nice little note explaining my issues, and how to reproduce them. Hopefully, they look at and use it, so they can find the issues.
dibblebill said:
Bruce, you might wanna take the link outta your quote, too, man
Click to expand...
Click to collapse
Doh! :-\ Sorry about that. Done.
Sent from my Nexus 10 using Tapatalk HD
It is now the 18th, and Samsung has not updated the RMA request to let me know if they've received my unit.
Anybody else have experience with their RMA department and its timeliness?
EDIT: They received my unit as of 2 hours, 46 minutes ago. No updates past that yet.
Two days later.
It is now 2 days after they've received it. The only update in their Repair Self Tracker tool is this:
*03/20/2013//12:58:43//XXXXXXXXXX//Telephone//ASC*
scratches on rear
No other news at all. I found a horror story where the guy took nearly a month to get a Samsung tablet back from repair.
EDIT: Update on the repairs. Hopefully, they fixed the power issue too...
*03/20/2013//17:42:41//XXXXXXXXXXX//Telephone//ASC*
3/20/2013 4:41 PM-SHIP5: The unit is shipped.
*03/20/2013//17:42:35//XXXXXXXXXXX//Telephone//ASC*
3/20/2013 4:41 PM-SHIP5: No hold amount
*03/20/2013//17:30:13//XXXXXXXXXXX//Telephone//ASC*
3/20/2013 4:30 PM-Alicia Maldanado: QC Pass.
*03/20/2013//16:20:00//XXXXXXXXXXX//Telephone//ASC*
3/20/2013 3:19 PM-Alicia Ramos: The unit has left the technician. SOLUTION: Replaced LCD - Replaced Touchpanel - Replaced Component
I thought warranty was supposed to be done through Google?
EniGmA1987 said:
I thought warranty was supposed to be done through Google?
Click to expand...
Click to collapse
They have you call Samsung, since Samsung made it.
It took my N10 3 weeks to get back to me after getting a similar battery issue (charge % stuck at a constant value) repaired. I live in Australia though so it's probably to be expected. It was repaired by the retailer I brought it from.
Some news about your unit ?
Sent from my Nexus 10 using xda app-developers app
samwheat said:
Some news about your unit ?
Sent from my Nexus 10 using xda app-developers app
Click to expand...
Click to collapse
It arrives today. I'll be getting off work shortly, picking it up, and reporting on its problems.
dibblebill said:
It arrives today. I'll be getting off work shortly, picking it up, and reporting on its problems.
Click to expand...
Click to collapse
Got it back today. They did nothing. Both problems persist. Will do further testing later, followed by screaming at Samsung.
Sent from my mom's Nexus 7
dibblebill said:
Got it back today. They did nothing. Both problems persist. Will do further testing later, followed by screaming at Samsung.
Sent from my mom's Nexus 7
Click to expand...
Click to collapse
Are you serious?!
Sent from my Galaxy Nexus using Tapatalk 2
The invoice states that they replaced the touch screen and power components but both issues persist.
Sent from my Nexus 10 using XDA Premium HD app
Man, thats lame. I just RMA's my N10two weeks ago that I bought end of Nov and they did it through Google Play. (I had to pony up $500 on the credit card for them to ship the RMA unit though, which will get refunded when they process my return. They say its a "hold" and not a "charge" but there is no effective difference.)
Maybe you could hound Google and get a different rep? Or maybe you could get Samsung to concede and then have them actually replace the device.
Either way, that is not what you had in mind when you dropped $500 on a premium tablet - weeks of phonecalls and waiting! But despite all that frustration you still need this fixed...
Related
I just got my rezound from Amazon wireless. I love the phone however I.have the light leakage and its already overheating. Do I.need to send it into Amazon or can I return it at a local Verizon store? I I've read both circumstances happening. Just wondering if anyone else has done either yet. Also if u send it in can u get a loner? This is my first Verizon phone. Thanks
I think you have to use amazon for the first 30 days then you can use verizon. It may be worth it to put up with it until verizon can help you.
eallan said:
I think you have to use amazon for the first 30 days then you can use verizon. It may be worth it to put up with it until verizon can help you.
Click to expand...
Click to collapse
Any way to confirm this. I suppose I can call tomorrow.I'm.stuck in class right now. If that's the case ill def wait the 30 days
I got both a Rezound and RAZR from Amazon. The Rezound is great, but I had some serious issues with the RAZR overheating and searching for signal. Called Amazon, they shipped me a brand new phone. Swapped SIMs, mailed the old phone back. Problem solved, and it didn't cost me a dime. Think shipping was 2nd day air.
EDIT: I also tried VZW first, because it would have been quicker, but they directed me to Amazon.
So they send one first... Have the replacement phones been without flaw or is it the same gamble. Might be better to wait the 30 days and use Verizon so I can check it...
Sent from my ADR6425LVW using XDA App
You might have the same problem with verizon. It's a gamble there too.
Sent from my Galaxy Tab 10.1
Well at the store you can check.it before you leave..
Sent from my ADR6425LVW using XDA App
The only reason I suggested waiting and using Verizon is that Amazon was backordered last time I checked.
Send back to Amazon. I just went through this and don't be afraid by the 2-5 week wait. They told. Me that and got an email a few days later it was being shipped.
Sent from my ADR6425LVW using XDA App
Delldorado said:
Well at the store you can check.it before you leave..
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
What if it doesn't heat up until a week after you leave the store.
Sent from my HTC
LTE 4G Rezound
Now its 100% certain they send u the replacement first? Last time.I.checked it wasn't back ordered anymore.
And if it heated up I'd go back this one got hot.just doing the start up stuff. The leaking lights bothering me more than I expected too lol.
Sent from my ADR6425LVW using XDA App
Amazon is excellent for returns/exchanges hands down. I assume it will be the same process you request an exchange and they ship it out to you. They generally gave me overnight shipping for free (even on a saturday) to get me non-defective item. Then you just ship it back to them within a resonable time frame with the included label and you should be good to go.
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
Sent from my ADR6425LVW using xda premium
jreed2560 said:
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
Verizon has a 14 day policy normally, but now if you purchased the phone after 11-15 you have until Jan.
Wouldn't the phone have a warranty through htc as well? Sounds like ill be contacting Amazon tomorrow though. Thanks a lot guys. Hopefully that one doesn't have the light leak. Lol watch me have a new problem. Is rather have the leak than pink buttons and all the other problems I hear about...
Sent from my ADR6425LVW using XDA App
All of them have the light leak at the bottom. It is simply how it was designed. Sad really considering my Incredible S didn't have this issue.
Sent from my ADR6425LVW using XDA App
jreed2560 said:
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
I watched my neighbor trade his out in the vzw store. It's all in how you talk to the manager.
jim_0068 said:
All of them have the light leak at the bottom. It is simply how it was designed. Sad really considering my Incredible S didn't have this issue.
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
Read a post where someone contacted htc and they said the phone isn't supposed to do that. Is everyone here having the problem?
Delldorado said:
Read a post where someone contacted htc and they said the phone isn't supposed to do that. Is everyone here having the problem?
Click to expand...
Click to collapse
I'd be willing to bet that it was a CSA who probably doesn't understand what light leakage is. Between my 3 rezounds and everyone I have looked at in the stores you can see the LEDs through the bottom of the screen when the soft keys light up which is what is causing the bleeding. There is no way to fix it except by turning off the LEDs or by lowering their intensity to improve on the light leak.
Sent from my ADR6425LVW using XDA App
Went into verizon and they won't take the phone tho it sounds like I may as well deal with it. They really pissed me off though. I wanted to put on my work discount. Supposed to be 22% line 20% data. I called and reviewed online before I got verizon and the rep told me I would get the discounts. The store wouldn't discount my data because he claimed I need to have a 5gb data and hotspot plan. I was never told this and most likely wouldn't have canceled at&t during the penny sale. Anyone think I could complain enough to get this changed? Can't seem to find a phone number for them to save my life lol
Sent from my ADR6425LVW using XDA App
I guess it is a lot less appealing than the Nexus 4. Oh well, let's hope this changes once the display models start hitting the stores.
yup, both 16 and 32G models are available. we must be the only country with any left!
Which means they should have our orders processed quicker and sent the same day!
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
I changed my mind after reading all the negative reviews.
Reviews are useless. If all you do is rely on reviews then just don't ever purchase anything lol. You gotta try it out yourself and see.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Sighx said:
Reviews are useless. If all you do is rely on reviews then just don't ever purchase anything lol. You gotta try it out yourself and see.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
weird, my house is full of things bought after reading reviews. Please, oh please tell me how this happen ! Quick, Im freaking out !
Sighx said:
Which means they should have our orders processed quicker and sent the same day!
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
you would think, but mine has been sitting at "pending" with the latest update being that they sent me a copy of my reciept, since shortly after 12:00noon EST. it is now 4:45.
Get on it!!!
---------- Post added at 04:45 PM ---------- Previous post was at 04:43 PM ----------
Bagbug said:
I changed my mine after reading all the negative reviews.
Click to expand...
Click to collapse
So why are you still posting here? Just to tell us that we made the wrong decision? well based on the reviews I read, and the videos I watched MY decision was to buy one. Therefore I am participating in this community and hoping to get more information that contributes to my purchase and at the same time offering what positive points I can to help others.
Thank you for your insight though! it was very valuable.
The 16gb is still on the US playstore.I guess Walmart is getting most of the 32gbs.
I too changed my mind for now.
James-NC said:
The 16gb is still on the US playstore.I guess Walmart is getting most of the 32gbs.
I too changed my mind for now.
Click to expand...
Click to collapse
Too bad you can't shop the Canadian store, still showing stock.
I ordered my 16 GB few minutes ago, this tablet looks promising despite all the negative reviews.
Sent from my Galaxy Nexus using XDA Premium HD app
EnIXmA said:
I ordered my 16 GB few minutes ago, this tablet looks promising despite all the negative reviews.
Sent from my Galaxy Nexus using XDA Premium HD app
Click to expand...
Click to collapse
I'm just not seeing those as negative reviews. They hit on all the same "it's not an iPad" talking points, but as an Android tablet user since the original Galaxy Tab through the Tab 8.9 LTE and Nexus 7, I pretty much discount most of those points.
And the performance issues don't worry me based on what I've seen, it seems capable and at least as fast as a 1280x800 Tegra 3 tablet, and far faster than a 1280x800 Tegra 2 tablet. I really don't like Android gaming, so if it browses cleanly and handles video playback well, that's all I need.
Frankly, I bought it for the display and AOSP. Wish it had removable storage, but so far that's it for my list of negatives.
I ordered a 16gb off the Canadian store today. Are other countries sold out?
drcujo said:
I ordered a 16gb off the Canadian store today. Are other countries sold out?
Click to expand...
Click to collapse
I just ordered mine as well. Strange these still are in stock considering how fast the Nexus 4 sold out
I just placed an order for a 32GB one.
About half an hour to an hour earlier there were none for sale.
So I think they're currently sorting through all the multi-order shennanigans from earlier.
Order status though is 'pending'
Snagged up a 16GB one, I was planing on getting the N4 first then this but guess I will reverse the order, who knows when the N4 will be available again. Play Store in Canada showing the 32GB sold out now.
Any canucks get shipping info at all tonight? Nothing here yet.
wind784 said:
Any canucks get shipping info at all tonight? Nothing here yet.
Click to expand...
Click to collapse
Just order still 'Pending' in Google Wallet.
No details on when it'll ship.
ceribaen said:
Just order still 'Pending' in Google Wallet.
No details on when it'll ship.
Click to expand...
Click to collapse
Still at:
Your order has been sent to Google Canada Corp..
Google Canada Corp. is responsible for charging and shipping your order. Have questions? Contact Google Canada Corp..
Nov 13
Google Canada Corp. received your order.
Nov 13
You placed an order with Google Canada Corp. on Nov 13. Google Wallet sent a copy of this receipt to [email protected]
Order Date: November 13, 2012 12:23:29 PM UTC-5
Click to expand...
Click to collapse
That was 9:23 AM PST when the order finally went through. Right at 12 hours ago.
I'm not holding my breath on getting it this week, since it looks like it's coming out of Toronto. And why do they ship stuff to Toronto that probably came off the boat in Vancouver from Korea/China to start with? I mean, seriously, my Nexus 10 already passed through town, now it's got to come back?. Seems like it would make more sense to warehouse it at the port of entry.
Croak said:
Still at:
That was 9:23 AM PST when the order finally went through. Right at 12 hours ago.
I'm not holding my breath on getting it this week, since it looks like it's coming out of Toronto. And why do they ship stuff to Toronto that probably came off the boat in Vancouver from Korea/China to start with? I mean, seriously, my Nexus 10 already passed through town, now it's got to come back?. Seems like it would make more sense to warehouse it at the port of entry.
Click to expand...
Click to collapse
It will change the location to Texas, states at the time of shipment. Happened to me twice when I ordered my nexus 7's back in July and September. Took 4 freaking days to ship as well
Sent from my Galaxy Nexus using XDA Premium HD app
It's getting negative reviews? Where?
Just went to a Verizon store to get a DNA with a $100 off promotion. While I was tinkering with the phone the rep looked up the deal. He said said I should wait till 5/14 because they will have a free promotion. So I'm gonna wait. Till then. Hope this helps.
Sent from my ADR6350 using xda app-developers app
Gr8Jeepin said:
Just went to a Verizon store to get a DNA with a $100 off promotion. While I was tinkering with the phone the rep looked up the deal. He said said I should wait till 5/14 because they will have a free promotion. So I'm gonna wait. Till then. Hope this helps.
Sent from my ADR6350 using xda app-developers app
Click to expand...
Click to collapse
that's a great deal its like getting it unlocked for free and then some.
As soon as you get it, box that bad boy up and send it to be JTAG'd.
Sent from my HTC6435LVW using Tapatalk 4 Beta
Ya seems life a great deal. makes me wonder if there is another phone coming out soon. That's awful quick that they are dropping the price on it so soon.
Inc2 PAC
Gr8Jeepin said:
Ya seems life a great deal. makes me wonder if there is another phone coming out soon. That's awful quick that they are dropping the price on it so soon.
Inc2 PAC
Click to expand...
Click to collapse
I expect an HTC one announcement shortly after 5/14 (30 days ?). Typical VZW. Will offload the phone on thousands of people and lock them into 2 year contracts before the new model comes along.
orateam said:
I expect an HTC one announcement shortly after 5/14 (30 days ?). Typical VZW. Will offload the phone on thousands of people and lock them into 2 year contracts before the new model comes along.
Click to expand...
Click to collapse
Offload the phone? For someone who bought the DNA 5 months ago it may not have been realistic to wait until late May for the next option.
Personally I'm very happy with the DNA and to act like Verizon scammed you by selling it to you is a little silly if you ask me.
Sent from my HTC6435LVW using Tapatalk 2
It looks like the S4 had been released or already pre orders. I'm sorry but I haven't don't my due diligence researching on the One. But how does it stand above the DNA? And has it even been confirmed its coming to Verizon?
If this is real my friend might give android over ios a shot. His iphone 4 is starting to get hardware issues everywhere.
cc16177 said:
Offload the phone? For someone who bought the DNA 5 months ago it may not have been realistic to wait until late May for the next option.
Personally I'm very happy with the DNA and to act like Verizon scammed you by selling it to you is a little silly if you ask me.
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
I got mine in January and I am content with it as well. This phone does everything I need it to easily. I don't play many games on it because I would rather do that on xbox..... so instead of saving my money for a new phone I am saving for the new xbox.
Your Welcome America! This happened just because I just ordered mine form Amazon...it'll be here on Tues. On a side note, Im the new guy.
Symbiontsoul said:
Your Welcome America! This happened just because I just ordered mine form Amazon...it'll be here on Tues. On a side note, Im the new guy.
Click to expand...
Click to collapse
It figures. I ordered mine on Friday!
Amazon is selling the DNA for 19.99
HtC DNA
XDA App
$0.00 -FREE
looks like there is going to be a landing page and just enter your email address in ~landing page~ does live 12am pst
Spider210 said:
$0.00 -FREE
looks like there is going to be a landing page and just enter your email address in ~landing page~ does live 12am pst
Click to expand...
Click to collapse
where is this landing page what do you mean?
Yes where is the landing page
Sent from my DROID RAZR using xda app-developers app
this seems to be the landing page but it is still not updated as of yet. http://droiddoes.verizonwireless.com/devices/droiddna
Still hasn't gone up 12am pst is 3:00am est which it's 3;15 now so dunno
Sent from my HTC6435LVW using xda premium
The sales rep said you enter your email and a unique bar code is generated and then take that to the Verizon store to receive the free DNA. I don't know if I'll have the time before work, but as guess i can wait till after..... Wouldn't get to much work accomplished with new toy. I am going to ask if the they have any 1.5 firmware phones. Seems like a long shot but someone else was successful in finding one.
Sent from my Nexus 7 using xda app-developers app
I can't locate it. If you do, please post a link. If it turns out to be an error(would hardly be the first time a Verizon store rep was completely wrong) Amazon has the DNA for $20 for new customers and$40 for eligible upgrade.com
Alan ssh
Sent from my Nexus 7 using Tapatalk HD
I just had an online chat with VZW customer service to see if I could confirm the rumor. Here is the result:
"The DNA is free will be free at this time there is a website error so the correct price is not showing up we are working on this now we are very sorry for the inconvenience. It should be fixed later today."
Woot!!
Alan
phew .... I didn't want the internets to come after me
Sent from my Incredible 2 using xda app-developers app
This week, I received my new ThL W7+ Quad-core Android phone and I will be sharing some of my thoughts on this handset.
The model I got was the ThL W7+ and for this particular set, it came with 1GB RAM and 8GB ROM model. I think it is indeed a good bargain.
I bought a white one with a blue back case. It seems well suits the phone. The whole smartphone looks nice. I love the exterior design. It don’t have edges and touches good.
5.7 inch screen may be too large for some people but that’s what I need. Large screen make me feel better when watching movies and play 3D games. Gyroscope, G-sensor, light and distance sensors all built in. The 3D games are wonderful.
I also love watch videos on the Internet when I am out in cars or on subway. It runs smoothly. Two batteries also make it perfect. I won’t always worry that it will be dead.
I bought it from funbookes.com. Who knows it or ever buy products from it?
Does anyone else use ThL? What about your device?
Mine will arrive in a week or 2, I'm waiting for it badly, but too bad I could not find any forum for this device. I know it is a big phone, but come on, it is a very good product -.-
I hope I will be able to use an OTG driver for this, ordered a $1 cable for it
Btw is it prerooted from minideal? Anyone knows?
Hi,
I also purchased w7s a couple weeks ago. It is a nice phone for the price. However, I found out that Skype video call is not working properly. Microphone is not picking up the voice and only hear static noise with very fainted voice. I guessed that microphone is not switching over to speaker phone mode but I do not know how to fix this. Another problem is Netflix. It does not run. I can get into the main page but I cannot play videos.
I am wondering there is someone having similar problems or this is just for my unit.
Thank you.
Sent from my ThL W7 using xda app-developers app
Hi,
I did send inquiries to their email. However, no valid answers have been provided.
Thank you.
Sent from my ThL W7 using xda app-developers app
Merwenus said:
Mine will arrive in a week or 2, I'm waiting for it badly, but too bad I could not find any forum for this device. I know it is a big phone, but come on, it is a very good product -.-
I hope I will be able to use an OTG driver for this, ordered a $1 cable for it
Btw is it prerooted from minideal? Anyone knows?
Click to expand...
Click to collapse
Hello! It is OTG work good?
I do not know if I have buy OTG cabell or no...
Thank for answer and sorry my english...
Have it for two weeks. Screen is not IPS :crying:. OTG not working . Skype working fine.
Hi,
Can you do a video call with Skype with speaker phone?
Thank you.
Sent from my Nexus 7 using xda app-developers app
---------- Post added at 08:47 PM ---------- Previous post was at 08:39 PM ----------
Oh, one more thing. I could not use a hotspot feature with my ThL W7. It does not connect to the internet. Is there anyone who has a similar situation?
It is a nice machine over all but speaker phone with Skype does not work and no tethering (this could be caused by Android 4.2). It would be great to have these features working.
Thank you.
Sent from my Nexus 7 using xda app-developers app
hi
I'm ready to buy THL W8S, do you know this phone? This phone how?
Thank you
Lindsay02 said:
hi
I'm ready to buy THL W8S, do you know this phone? This phone how?
Thank you
Click to expand...
Click to collapse
A very good phone.
Augustine02 said:
A very good phone.
Click to expand...
Click to collapse
Can you say specific?
Hi,
Now the camera on my W7S is not working. It suddenly stopped working. Is there any ways to fix this?
Sent from my ThL W7 using xda app-developers app
After many e-mail exchanges and discussions, thlmobilestore ask me to send my unit back to them for repair.
Sent from my Nexus 7 using xda app-developers app
I found out that it will cost me almost half the price of phone to ship back to thlmobilestore.com. I am not sure what to do now.
Sent from my SK17a using xda app-developers app
I got a reply from thlmobilestore.com and she suggested to take the defective phone to the local repair shop. So, I asked where the nearest repair shop is in Canada or United States. I am waiting for her reply. This phone is only less than two month old and should be covered by warranty.
Sent from my SK17a using xda app-developers app
I exchange a couple of emails since my last post. ThLmobilestore told me that there is no ThL local store in Canda. No comment with regards to United States. Then, they suggested me to use different post office. In one of their emails, it is mentioned that no carrier companies are accepted. I am not sure that I can find cheaper price sending this item to china with tracking number using canadian postal service.
Sent from my SK17a using xda app-developers app
Since my last post, there has been no progress. Thlmobilestore keeps on repeating two things. Look for a cheaper post office, or repair at local repair shop.
Are there any opinions?
Sent from my Nexus 7 using xda app-developers app
After talking this problem for nearly one month, they are now telling me that ThLmobilestore do not cover shipping cost after one month. They claim that it is in their policy. I do no remember reading it, but I can not prove there was no statement like that. So, my choice is to either send this unit and get fixed hoping no extra charge, or not to send this unit and keep this phone as is.
Sent from my Nexus 7 using xda app-developers app
After receiving an email from thlmobilestore saying that they will pay me back shipping fee, I decided to send my unit for repair. It has been arrived there two days ago and it will take 15 business days to repair. They have not stated how to pay me back postage fee.
Sent from my Nexus 7 using xda app-developers app
I have received a email from ThLmobilestore.com saying that 'we have received your repair item and will send it to our factory for repair, it will take 15 working days'. Based on the record from Canada Post, it was delivered to them on September 9. It has been 5 days since. There is no mentioning with regards to postage fee refund.
Sent from my Nexus 7 using xda app-developers app
My unit came back after repair. No sign of refund for my postage fee which they promised. I sent some emails asking for refund but they kept on saying that they made a mistake to promise refunding the postage fee.
After this repair, camera was fixed with a sign of instability (hopefully not going to break again). But tethering is still not functioning. I sent a couple additional email to this thlmobilestore.com to ask why this is still not working. And now they are asking me to send my unit back for repair. It just doesn't make sense to me.
Is there anyone having a similar problems with this supplier?
Sent from my ThL W7 using xda app-developers app
So I just did a warranty return through google for my 6P with the dreaded battery issue. I just received my replacement and they sent me a Pixel XL 128gb.
Loplo has created a spreadsheet to track who is getting what and where. You can find the spreadsheet here: https://goo.gl/LEH286
Wow, lucky you.
Sent from my Nexus 6P using Tapatalk
That's a new one, could have been a mistake, but who's complaining! enjoy it
awesome...congrats.
I wish I dealt with Google...I sent my device to Huawei for the battery issue and they just received it this morning. oh well.
again...congrats
I'm trying this now... This phone hasn't been right since the first time I returned it for a bad battery. This battery is even worse
Sent from my Nexus 6P using Tapatalk
T minus 2 business days and I'll be able to report if I was as lucky as Scooby
When I had battery issues about two months ago, I did a rma and Google gave me a full refund.
Very nice.
scoobysnack said:
So I just did a warranty return through google for my 6P with the dreaded battery issue. I just received my replacement and they sent me a Pixel XL 128gb.
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What do you exactly mean by warranty return? Was it within the 15-day return policy?
I'm in the process of RMA as well.
Achilles. said:
What do you exactly mean by warranty return? Was it within the 15-day return policy?
I'm in the process of RMA as well.
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No I've had the phone for a little over a year. Google replaced one of my phone's due to the battery drain issue.
scoobysnack said:
No I've had the phone for a little over a year. Google replaced one of my phone's due to the battery drain issue.
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I was actually trying to get a refund after the replacement they sent me also failed. But I guess getting a different phone altogether is a better way to go about it. Any tips for me on how you did that?
Sent from my Nexus 6P using Tapatalk
Achilles. said:
I was actually trying to get a refund after the replacement they sent me also failed. But I guess getting a different phone altogether is a better way to go about it. Any tips for me on how you did that?
Sent from my Nexus 6P using Tapatalk
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I just called and talked with them. I told them my phone was very important for work. They said they would send a phone out and when it got here it was a Pixel. I actually thought it was a phone case I had ordered when I opened the outer box.
scoobysnack said:
I just called and talked with them. I told them my phone was very important for work. They said they would send a phone out and when it got here it was a Pixel. I actually thought it was a phone case I had ordered when I opened the outer box.
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Out of curiosity which model 6P did you have?
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You lucky dog, you ?! I am currently having a refurb shipped to me as well, hopefully I can be as lucky! Maybe they gave up on sending refurbs with the same issue... At any rate, I'm just glad they are taking care of their customers!
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Got the email that my replacement has shipped it says 64gb 6p. Mines a 32 so I can't complain. A pixel would've been nice though.
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mtnlion said:
Out of curiosity which model 6P did you have?
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I had the 128gb version. I also have one I purchased through Huawei but they won't don't anything for me.
scoobysnack said:
No I've had the phone for a little over a year. Google replaced one of my phone's due to the battery drain issue.
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By the way, how do you contact Google, by email or online customer service?
Kashun said:
By the way, how do you contact Google, by email or online customer service?
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https://support.google.com/nexus/contactflow?hl=en
Sent from my Nexus 6P using XDA-Developers Legacy app
Achilles. said:
I was actually trying to get a refund after the replacement they sent me also failed. But I guess getting a different phone altogether is a better way to go about it. Any tips for me on how you did that?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Kashun said:
By the way, how do you contact Google, by email or online customer service?
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I called them a few times. I also asked was the Pixel XL still on sale because I was thinking about that phone. They told me the sale ended on the 13th but if I wanted I could order it online. So I don't know if they made notes in my file.
I ordered my refurb 6P Monday, and it still hasn't shipped. When I emailed asking why, they said they are having stock issues, and if my phone doesn't ship by Friday to contact them and they will make sure to get a different phone sent out. Fingers crossed!