So I just did a warranty return through google for my 6P with the dreaded battery issue. I just received my replacement and they sent me a Pixel XL 128gb.
Loplo has created a spreadsheet to track who is getting what and where. You can find the spreadsheet here: https://goo.gl/LEH286
Wow, lucky you.
Sent from my Nexus 6P using Tapatalk
That's a new one, could have been a mistake, but who's complaining! enjoy it
awesome...congrats.
I wish I dealt with Google...I sent my device to Huawei for the battery issue and they just received it this morning. oh well.
again...congrats
I'm trying this now... This phone hasn't been right since the first time I returned it for a bad battery. This battery is even worse
Sent from my Nexus 6P using Tapatalk
T minus 2 business days and I'll be able to report if I was as lucky as Scooby
When I had battery issues about two months ago, I did a rma and Google gave me a full refund.
Very nice.
scoobysnack said:
So I just did a warranty return through google for my 6P with the dreaded battery issue. I just received my replacement and they sent me a Pixel XL 128gb.
Click to expand...
Click to collapse
What do you exactly mean by warranty return? Was it within the 15-day return policy?
I'm in the process of RMA as well.
Achilles. said:
What do you exactly mean by warranty return? Was it within the 15-day return policy?
I'm in the process of RMA as well.
Click to expand...
Click to collapse
No I've had the phone for a little over a year. Google replaced one of my phone's due to the battery drain issue.
scoobysnack said:
No I've had the phone for a little over a year. Google replaced one of my phone's due to the battery drain issue.
Click to expand...
Click to collapse
I was actually trying to get a refund after the replacement they sent me also failed. But I guess getting a different phone altogether is a better way to go about it. Any tips for me on how you did that?
Sent from my Nexus 6P using Tapatalk
Achilles. said:
I was actually trying to get a refund after the replacement they sent me also failed. But I guess getting a different phone altogether is a better way to go about it. Any tips for me on how you did that?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I just called and talked with them. I told them my phone was very important for work. They said they would send a phone out and when it got here it was a Pixel. I actually thought it was a phone case I had ordered when I opened the outer box.
scoobysnack said:
I just called and talked with them. I told them my phone was very important for work. They said they would send a phone out and when it got here it was a Pixel. I actually thought it was a phone case I had ordered when I opened the outer box.
Click to expand...
Click to collapse
Out of curiosity which model 6P did you have?
Sent from my Nexus 6P using XDA-Developers Legacy app
You lucky dog, you ?! I am currently having a refurb shipped to me as well, hopefully I can be as lucky! Maybe they gave up on sending refurbs with the same issue... At any rate, I'm just glad they are taking care of their customers!
Sent from my Nexus 6P using XDA-Developers Legacy app
Got the email that my replacement has shipped it says 64gb 6p. Mines a 32 so I can't complain. A pixel would've been nice though.
Sent from my Nexus 6P using XDA-Developers Legacy app
mtnlion said:
Out of curiosity which model 6P did you have?
Sent from my Nexus 6P using XDA-Developers Legacy app
Click to expand...
Click to collapse
I had the 128gb version. I also have one I purchased through Huawei but they won't don't anything for me.
scoobysnack said:
No I've had the phone for a little over a year. Google replaced one of my phone's due to the battery drain issue.
Click to expand...
Click to collapse
By the way, how do you contact Google, by email or online customer service?
Kashun said:
By the way, how do you contact Google, by email or online customer service?
Click to expand...
Click to collapse
https://support.google.com/nexus/contactflow?hl=en
Sent from my Nexus 6P using XDA-Developers Legacy app
Achilles. said:
I was actually trying to get a refund after the replacement they sent me also failed. But I guess getting a different phone altogether is a better way to go about it. Any tips for me on how you did that?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Kashun said:
By the way, how do you contact Google, by email or online customer service?
Click to expand...
Click to collapse
I called them a few times. I also asked was the Pixel XL still on sale because I was thinking about that phone. They told me the sale ended on the 13th but if I wanted I could order it online. So I don't know if they made notes in my file.
I ordered my refurb 6P Monday, and it still hasn't shipped. When I emailed asking why, they said they are having stock issues, and if my phone doesn't ship by Friday to contact them and they will make sure to get a different phone sent out. Fingers crossed!
Related
I just got my rezound from Amazon wireless. I love the phone however I.have the light leakage and its already overheating. Do I.need to send it into Amazon or can I return it at a local Verizon store? I I've read both circumstances happening. Just wondering if anyone else has done either yet. Also if u send it in can u get a loner? This is my first Verizon phone. Thanks
I think you have to use amazon for the first 30 days then you can use verizon. It may be worth it to put up with it until verizon can help you.
eallan said:
I think you have to use amazon for the first 30 days then you can use verizon. It may be worth it to put up with it until verizon can help you.
Click to expand...
Click to collapse
Any way to confirm this. I suppose I can call tomorrow.I'm.stuck in class right now. If that's the case ill def wait the 30 days
I got both a Rezound and RAZR from Amazon. The Rezound is great, but I had some serious issues with the RAZR overheating and searching for signal. Called Amazon, they shipped me a brand new phone. Swapped SIMs, mailed the old phone back. Problem solved, and it didn't cost me a dime. Think shipping was 2nd day air.
EDIT: I also tried VZW first, because it would have been quicker, but they directed me to Amazon.
So they send one first... Have the replacement phones been without flaw or is it the same gamble. Might be better to wait the 30 days and use Verizon so I can check it...
Sent from my ADR6425LVW using XDA App
You might have the same problem with verizon. It's a gamble there too.
Sent from my Galaxy Tab 10.1
Well at the store you can check.it before you leave..
Sent from my ADR6425LVW using XDA App
The only reason I suggested waiting and using Verizon is that Amazon was backordered last time I checked.
Send back to Amazon. I just went through this and don't be afraid by the 2-5 week wait. They told. Me that and got an email a few days later it was being shipped.
Sent from my ADR6425LVW using XDA App
Delldorado said:
Well at the store you can check.it before you leave..
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
What if it doesn't heat up until a week after you leave the store.
Sent from my HTC
LTE 4G Rezound
Now its 100% certain they send u the replacement first? Last time.I.checked it wasn't back ordered anymore.
And if it heated up I'd go back this one got hot.just doing the start up stuff. The leaking lights bothering me more than I expected too lol.
Sent from my ADR6425LVW using XDA App
Amazon is excellent for returns/exchanges hands down. I assume it will be the same process you request an exchange and they ship it out to you. They generally gave me overnight shipping for free (even on a saturday) to get me non-defective item. Then you just ship it back to them within a resonable time frame with the included label and you should be good to go.
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
Sent from my ADR6425LVW using xda premium
jreed2560 said:
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
Verizon has a 14 day policy normally, but now if you purchased the phone after 11-15 you have until Jan.
Wouldn't the phone have a warranty through htc as well? Sounds like ill be contacting Amazon tomorrow though. Thanks a lot guys. Hopefully that one doesn't have the light leak. Lol watch me have a new problem. Is rather have the leak than pink buttons and all the other problems I hear about...
Sent from my ADR6425LVW using XDA App
All of them have the light leak at the bottom. It is simply how it was designed. Sad really considering my Incredible S didn't have this issue.
Sent from my ADR6425LVW using XDA App
jreed2560 said:
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
I watched my neighbor trade his out in the vzw store. It's all in how you talk to the manager.
jim_0068 said:
All of them have the light leak at the bottom. It is simply how it was designed. Sad really considering my Incredible S didn't have this issue.
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
Read a post where someone contacted htc and they said the phone isn't supposed to do that. Is everyone here having the problem?
Delldorado said:
Read a post where someone contacted htc and they said the phone isn't supposed to do that. Is everyone here having the problem?
Click to expand...
Click to collapse
I'd be willing to bet that it was a CSA who probably doesn't understand what light leakage is. Between my 3 rezounds and everyone I have looked at in the stores you can see the LEDs through the bottom of the screen when the soft keys light up which is what is causing the bleeding. There is no way to fix it except by turning off the LEDs or by lowering their intensity to improve on the light leak.
Sent from my ADR6425LVW using XDA App
Went into verizon and they won't take the phone tho it sounds like I may as well deal with it. They really pissed me off though. I wanted to put on my work discount. Supposed to be 22% line 20% data. I called and reviewed online before I got verizon and the rep told me I would get the discounts. The store wouldn't discount my data because he claimed I need to have a 5gb data and hotspot plan. I was never told this and most likely wouldn't have canceled at&t during the penny sale. Anyone think I could complain enough to get this changed? Can't seem to find a phone number for them to save my life lol
Sent from my ADR6425LVW using XDA App
So my Nexus 10 suffers from the faulty battery level indicator issue. Other than that, it's been fantastic. 9.5 out of 10. I even get the described 8 to 10 hours of battery. However, not all is well in Nexus Land. My battery indicator gets stuck, and the device shuts down as a result when the charging status changes. I have finally tired of this. I've heard and read plenty of horror stories about the RMA process. Still... Today, I call Samsung, and this post and thread will become a running log of my RMA adventures. Wish me luck.
Sent from my Nexus 10 using XDA Premium HD app
UPDATE 1: Calling Samsung at 10:43am EST.
UPDATE 2: Got a human at 10:45am. Transferred to a specific Nexus department at 10:47am.
UPDATE 3: Still no human in the Nexus department at 10:56am.
UPDATE 4: At 11:04am, decide to chat with Samsung support online. Within one minute, I'm on live chat with tech support. Still on hold on phone service.
UPDATE 5: 11:09am, on live chat. Have hung up on phone support due to over 20 minutes of waiting.
UPDATE 6: 11:13am, I have been instructed to call their service number. My patience is waning fast. Never buy a Samsung product. My fiancee needed only about 15-20 minutes to get her Asus TF300T warranty squared away. I am informing him that I've been on hold for a long time now.
UPDATE 7: At 11:17am, I have been informed that Samsung ONLY services the Nexus 10 through their phone number. I'll have to call that number later today to get service. My log will continue then. I am most displeased. Love the tablet, but Samsung is terrible for support.
Update 8: Just spent 28 minutes on the phone with Samsung. I am to send the tablet to their repair center. Hopefully they can repair it without imparting further issues on it.
An update. I am packaging it up to deliver to Samsung. They say it will be gone for two weeks, and will be reflashed with stock images. Joy. Backing up my device now. Sending it out later today. Hopefully they will actually repair my Nexus.
Sent from my Nexus 10 using XDA Premium HD app
What number did you end up calling because I too on hold for 20 with no answer.
Sent from my EVO using xda premium
Hmm.
Ive had GREAT support with Samsung via twitter. I only contact them through it and they fixed my burned in screen on my Galaxy Nexus and my busted memory on my nexus 10.
Fast turn around time too.
unknown_owner said:
What number did you end up calling because I too on hold for 20 with no answer.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Check your warranty manual and when you call again, tell them you were put on hold. The gentleman that transferred me didn't put me on hold until he had another human ready for immediate pickup.
@zoomy: I don't have or use Twitter, but I was specifically told online (where I got prompt service) that the Nexus devices ONLY get phone service.
Another update: Package is ready to go, shipping label is printed, and I take it to the shipper this afternoon.
zoomy942 said:
Hmm.
Ive had GREAT support with Samsung via twitter. I only contact them through it and they fixed my burned in screen on my Galaxy Nexus and my busted memory on my nexus 10.
Fast turn around time too.
Paul, are you sure you want your contact info posted with that link?
Sent from my Nexus 10 using Tapatalk HD
Click to expand...
Click to collapse
bruce7373 said:
Paul, are you sure you want your contact info posted with that link?
Sent from my Nexus 10 using Tapatalk HD
Click to expand...
Click to collapse
Ha. Good call. I never scrolled down. Always just glanced at the ticket status. Thanks man!
Sent from my Galaxy Nexus using Tapatalk 2
---------- Post added at 01:27 PM ---------- Previous post was at 01:27 PM ----------
Mind editing your quote of my post?
Sent from my Galaxy Nexus using Tapatalk 2
Bruce, you might wanna take the link outta your quote, too, man
I sent in a nice little note explaining my issues, and how to reproduce them. Hopefully, they look at and use it, so they can find the issues.
dibblebill said:
Bruce, you might wanna take the link outta your quote, too, man
Click to expand...
Click to collapse
Doh! :-\ Sorry about that. Done.
Sent from my Nexus 10 using Tapatalk HD
It is now the 18th, and Samsung has not updated the RMA request to let me know if they've received my unit.
Anybody else have experience with their RMA department and its timeliness?
EDIT: They received my unit as of 2 hours, 46 minutes ago. No updates past that yet.
Two days later.
It is now 2 days after they've received it. The only update in their Repair Self Tracker tool is this:
*03/20/2013//12:58:43//XXXXXXXXXX//Telephone//ASC*
scratches on rear
No other news at all. I found a horror story where the guy took nearly a month to get a Samsung tablet back from repair.
EDIT: Update on the repairs. Hopefully, they fixed the power issue too...
*03/20/2013//17:42:41//XXXXXXXXXXX//Telephone//ASC*
3/20/2013 4:41 PM-SHIP5: The unit is shipped.
*03/20/2013//17:42:35//XXXXXXXXXXX//Telephone//ASC*
3/20/2013 4:41 PM-SHIP5: No hold amount
*03/20/2013//17:30:13//XXXXXXXXXXX//Telephone//ASC*
3/20/2013 4:30 PM-Alicia Maldanado: QC Pass.
*03/20/2013//16:20:00//XXXXXXXXXXX//Telephone//ASC*
3/20/2013 3:19 PM-Alicia Ramos: The unit has left the technician. SOLUTION: Replaced LCD - Replaced Touchpanel - Replaced Component
I thought warranty was supposed to be done through Google?
EniGmA1987 said:
I thought warranty was supposed to be done through Google?
Click to expand...
Click to collapse
They have you call Samsung, since Samsung made it.
It took my N10 3 weeks to get back to me after getting a similar battery issue (charge % stuck at a constant value) repaired. I live in Australia though so it's probably to be expected. It was repaired by the retailer I brought it from.
Some news about your unit ?
Sent from my Nexus 10 using xda app-developers app
samwheat said:
Some news about your unit ?
Sent from my Nexus 10 using xda app-developers app
Click to expand...
Click to collapse
It arrives today. I'll be getting off work shortly, picking it up, and reporting on its problems.
dibblebill said:
It arrives today. I'll be getting off work shortly, picking it up, and reporting on its problems.
Click to expand...
Click to collapse
Got it back today. They did nothing. Both problems persist. Will do further testing later, followed by screaming at Samsung.
Sent from my mom's Nexus 7
dibblebill said:
Got it back today. They did nothing. Both problems persist. Will do further testing later, followed by screaming at Samsung.
Sent from my mom's Nexus 7
Click to expand...
Click to collapse
Are you serious?!
Sent from my Galaxy Nexus using Tapatalk 2
The invoice states that they replaced the touch screen and power components but both issues persist.
Sent from my Nexus 10 using XDA Premium HD app
Man, thats lame. I just RMA's my N10two weeks ago that I bought end of Nov and they did it through Google Play. (I had to pony up $500 on the credit card for them to ship the RMA unit though, which will get refunded when they process my return. They say its a "hold" and not a "charge" but there is no effective difference.)
Maybe you could hound Google and get a different rep? Or maybe you could get Samsung to concede and then have them actually replace the device.
Either way, that is not what you had in mind when you dropped $500 on a premium tablet - weeks of phonecalls and waiting! But despite all that frustration you still need this fixed...
Will AT&T warranty services replace my phone for a hardware defect?
I've had my phone since release and the glass is raised on the left. At first it was something I could deal with but it actually seems to be getting worse. I feel it every time I pull down for notifications.
It's been too long to get a replacement from the store I bought it from so I'm wondering if AT&T will help me.
gunnyman said:
Will AT&T warranty services replace my phone for a hardware defect?
I've had my phone since release and the glass is raised on the left. At first it was something I could deal with but it actually seems to be getting worse. I feel it every time I pull down for notifications.
It's been too long to get a replacement from the store I bought it from so I'm wondering if AT&T will help me.
Click to expand...
Click to collapse
I am pretty sure they will. Call up AT&T and complain about it. They more than likely will send you a replacement unit.
Well it took an hour on the phone with AT&T in conjunction with getting HTC on the line, but I'm getting a new phone.
Here we go...
Sent from my HTC One using xda premium
Lol.
gunnyman said:
Lol.
Click to expand...
Click to collapse
Yeah apparently HTC has had a ton of these hardware defects and warranty covers all of them. A rep said that if you notice one, call right away.
Ima call tomorrow. The gap on top has progressively gotten worse since I've had my phone.
Sent from my HTC One using xda app-developers app
Hey gunny, when you called Att did you go through warranty or insurance?
Sent from my HTC One using xda app-developers app
spitfire2425 said:
Hey gunny, when you called Att did you go through warranty or insurance?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Warranty
Insurance said I had to pay $200. I'm gonna call again and talk to warranty.
Sent from my HTC One using xda app-developers app
start by asking is manufacturer defects are covered by warranty. Describe the situation.
They said I have to send it into HTC to get it repaired instead of getting a new phone.
Sent from my HTC One using xda app-developers app
spitfire2425 said:
They said I have to send it into HTC to get it repaired instead of getting a new phone.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
bummer. Guess I got lucky
gunnyman said:
bummer. Guess I got lucky
Click to expand...
Click to collapse
i guess so. im ruu-ing it now and gonna try to send it in tomorrow.
Could always call and talk to someone different.. worked for me in the past when I had my captivate that got replaced 5 times in a year before switching to an inspire at no cost to me..
Sent from my HTC One using xda premium
I'm not gonna bother with it. I'm just gonna send it in and be done with it.
Sent from my HTC One using xda app-developers app
One more time, since it seems it's never clear:
Warranty is for DEFECTS, like the gaps, raised screens, etc.
INSURANCE is for **** that you do to your phone, like a broken screen, liquid damage, fire, theft, etc.
AT&T covers your phone with a 1 year warranty regardless of if you have insurance or not. The insurance extends the warranty past the 1 year though.
spitfire2425 said:
They said I have to send it into HTC to get it repaired instead of getting a new phone.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Next time get their name and speak to a manager. They either didn't understand the problem, or were spreading false information.
spitfire2425 said:
i guess so. im ruu-ing it now and gonna try to send it in tomorrow.
Click to expand...
Click to collapse
I don't think you should do that. You said you called AT&T, but I was told by the repair department that going to a store and reporting your problem would get you a new phone.
That's not always the case. Every time I've gone to the store after the initial return period has expired, I'm told I have to deal with warranty services. In fact I have had sales reps in the store call them for me. Store reps have little to no power unless you are dealing with a store with a repair center on site. There isn't one of those within a hundred miles of me, so I just call warranty services.
Btw. New phone arrived yesterday and it doesn't have any problems.
JacksonS918 said:
I don't think you should do that. You said you called AT&T, but I was told by the repair department that going to a store and reporting your problem would get you a new phone.
Click to expand...
Click to collapse
Absolutely not. Maybe if it's a repair center (which are relatively rare), but outside of those shops all AT&T warranty work is done over the phone.
Thinking about trading my black myst mdk for a white one my buddy has. I do have asurion on my phone, anyone know if they would cover the white one if I do trade or do they only cover this specific phone?
Sent from my SCH-I545 using Tapatalk 2
Only the specific phone.
Sent from my SCH-I545 using xda app-developers app
I thought it was insurance on the line not nec the phone?
Only the specific phone.
Click to expand...
Click to collapse
This is NOT true.
The insurance you have will transfer over to your new phone. I picked up a couple of S4's for my parents a week ago and the insurance stayed on their lines. It did this automatically once the phones were activated.
haza12d said:
This is NOT true.
The insurance you have will transfer over to your new phone. I picked up a couple of S4's for my parents a week ago and the insurance stayed on their lines. It did this automatically once the phones were activated.
Click to expand...
Click to collapse
Thanks much.
Sent from my SCH-I545 using Tapatalk 2
However if you buy a craigslist phone and attach it to the account. It will not be covered under insurance. Tried.
Sent from my SCH-I545 using Tapatalk 2
I use asurion and they dont have any white 32gb available right now. Only thr black in 32gb. They have the white for 16gb. Just a heads up.
Sent from my SCH-I545 using XDA Premium 4 mobile app
Asurion Coverage
hexitnow said:
Thinking about trading my black myst mdk for a white one my buddy has. I do have asurion on my phone, anyone know if they would cover the white one if I do trade or do they only cover this specific phone?
Sent from my SCH-I545 using Tapatalk 2
Click to expand...
Click to collapse
Great question! Your coverage is on the line, not the specific device. While we do cover the device active on the line at the time of peril, keep in mind you may be asked for a proof of purchase should you need to file a claim. We welcome you to review the terms and conditions of your coverage at phoneclaim. com. Please let us know if we can be of further assistance. Thanks!
Asurion Social Media Team
imablackhat said:
However if you buy a craigslist phone and attach it to the account. It will not be covered under insurance. Tried.
Sent from my SCH-I545 using Tapatalk 2
Click to expand...
Click to collapse
Not so sure of that. I latched on to mine via Craigslist. Happened to be a Verizon employee with an upgrade due and wanted some cash so I ended up with a brand new S4 and transfered my SIM from my Droid Razr Maxx to it and activated it. And whatever he did to help me with this process, was able to transfer my existing Asurion ins. to it.
Asurion Coverage
imablackhat said:
However if you buy a craigslist phone and attach it to the account. It will not be covered under insurance. Tried.
Sent from my SCH-I545 using Tapatalk 2
Click to expand...
Click to collapse
Purchasing from a third party does come with inherent risks. For this reason, we encourage our customers to purchase directly from the carrier. If you have questions about your claim, one of our specialists would be happy to look into your claim for you. Please send us a direct message on Twitter @AsurionCares with your claim number and the best contact number for you. Be sure to include #xdaforum so we can easily identify your response. If Twitter is not convenient, we also welcome you to email the same information to us at [email protected]. Thanks!
Hmmm... Is it just me that's thinking this... but when we include #xdaforum in a message... they would know that we're rooted/modded and then decline the claim? I think everyone is pretty much rooted and their devices are modified in some kind of way. Nice try though...
It might be just me but I do not like the fact Asurion is starting to patrol xda... I might just be paranoid... Dam you NSA for making me paranoid
Sent from my SCH-I545 using XDA Premium 4 mobile app
rlatjs17 said:
It might be just me but I do not like the fact Asurion is starting to patrol xda... I might just be paranoid... Dam you NSA for making me paranoid
Sent from my SCH-I545 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Imo it would be naive to think they wouldnt. Hell im glad they posted a responsr to my question.
Sent from my SCH-I545 using Tapatalk 2
hexitnow said:
Imo it would be naive to think they wouldnt. Hell im glad they posted a responsr to my question.
Sent from my SCH-I545 using Tapatalk 2
Click to expand...
Click to collapse
I actually think it's nice of them to help you out directly
not everyone wants to root their phone so I don't think everyone is affected but those who do.. I honestly don't know who to even ask lol
AsurionCares said:
Purchasing from a third party does come with inherent risks. For this reason, we encourage our customers to purchase directly from the carrier. If you have questions about your claim, one of our specialists would be happy to look into your claim for you. Please send us a direct message on Twitter @AsurionCares with your claim number and the best contact number for you. Be sure to include #xdaforum so we can easily identify your response. If Twitter is not convenient, we also welcome you to email the same information to us at [email protected]. Thanks!
Click to expand...
Click to collapse
So in my case, I'm continuing to pay for insurance that won't actually provide me with coverage since purchasing from a Verizon Rep selling a brand new (his upgrade) S4 via craigslist. Hrmmmm, I've been bull****ted again..
lazer9 said:
So in my case, I'm continuing to pay for insurance that won't actually provide me with coverage since purchasing from a Verizon Rep selling a brand new (his upgrade) S4 via craigslist. Hrmmmm, I've been bull****ted again..
Click to expand...
Click to collapse
That is correct sir. Sadly.
Sent from my SCH-I545 using Tapatalk 2
imablackhat said:
That is correct sir. Sadly.
Sent from my SCH-I545 using Tapatalk 2
Click to expand...
Click to collapse
Well, I guess it's time to call Verizon and drop paying for insurance that isn't going to work for me anyhow. The Verizon Rep (seller) lied to me. Live and learn I suppose.
I trade my iphone 5 for an s4 and the rep put it back on and asurion still backed itband sent me a new one this past week since I managed to crack the screen and digistizet
Sent from my SCH-I545 using XDA Premium 4 mobile app
I put a nexus on my line from cl. And asurion wouldn't back it.
Sent from my SCH-I545 using Tapatalk 2
lazer9 said:
So in my case, I'm continuing to pay for insurance that won't actually provide me with coverage since purchasing from a Verizon Rep selling a brand new (his upgrade) S4 via craigslist. Hrmmmm, I've been bull****ted again..
Click to expand...
Click to collapse
imablackhat said:
That is correct sir. Sadly.
Sent from my SCH-I545 using Tapatalk 2
Click to expand...
Click to collapse
lazer9 said:
Well, I guess it's time to call Verizon and drop paying for insurance that isn't going to work for me anyhow. The Verizon Rep (seller) lied to me. Live and learn I suppose.
Click to expand...
Click to collapse
Actually I just called Verizon directly and explained the situation. They informed me that I am still covered under Asurion Insurance and it was simply a transfer from my previous device to this one SINCE my S4 was in a brand new state and I am the only one that ever activated via it's MIED # or whatever. Now for someone purchasing a "Used" device off ebay, craigslist, ect... the former issue of no coverage would be true in their case.
Anyone know if you can return your current phone to the tmobile store. I preordered the note 8 through 611 was told to mail back my old phone but I don't wanna mail it I rather return it in the store. I guess mixed answer whether i can or cannot return it to the store. Anyone have an answer?
Usually if you order by phone then everything is handled by mail. The stores will refuse to deal with you. The only reason I could return my Note 7 to the store, last year, was due to the recall.
vat829 said:
Anyone know if you can return your current phone to the tmobile store. I preordered the note 8 through 611 was told to mail back my old phone but I don't wanna mail it I rather return it in the store. I guess mixed answer whether i can or cannot return it to the store. Anyone have an answer?
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Yes, JoD turn in can be done at the store.
Yup mixed answers again
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Returned my V10 in store last year when I got my N7 in the mail. Shouldn't be a problem. I would have mailed it but procrastinated and was afraid I'd get charged another lease payment ? Try it the worst they'll say is no.
ALWAYS return JOD devices in store and get a receipt. I have done about 10 JODs since it's start and never had an issue.
They actually clear it out right there so no worries about following up or potential shipping damage.
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Def do it in store. They actually tell you not to mail JOD devices. Takes like 5 mins and you're free and clear.
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altimax98 said:
ALWAYS return JOD devices in store and get a receipt. I have done about 10 JODs since it's start and never had an issue.
They actually clear it out right there so no worries about following up or potential shipping damage.
Sent from my HTC U11 using Tapatalk
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Have you done it with any preorders? They will take the device in store if you are upgrading to a device that is already released.
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Yup most of those were preorders
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