stopped working after dropping it - Galaxy S III Q&A, Help & Troubleshooting

I dropped my phone on floor and now when I try turn on it just flashes blue light for a few seconds then doesn't do anything else I cant see any damage to the screen
is there a chance its dead

*fetches stethoscope and heart monitor*
There are signs of life, dial emergency and rush to nearest Samsung resuscitation centre

Damnit Jim I'm a doctor, not an engineer.
Sent from my GT-I9300 using xda premium

She cann't take anymore captain - certainly not while being dropped.

Oh and when you talk to samsung skip the dropped part and fast forward to the stopped working part
sent from my gt19300 ltd omega edition

slaphead20 said:
*fetches stethoscope and heart monitor*
There are signs of life, dial emergency and rush to nearest Samsung resuscitation centre
Click to expand...
Click to collapse
Clear! *shocks phone *
Sent from my Nexus 7 using xda app-developers app

this is not a help section, report it to a mod

clitheroelad said:
I dropped my phone on floor and now when I try turn on it just flashes blue light for a few seconds then doesn't do anything else I cant see any damage to the screen
Click to expand...
Click to collapse
This is very odd. I wonder why your phone stopped working. Keep us updated!
iR¡[email protected]!* ? from i9300 via Tapatalk 2

Related

Keeps restarting and viberating

Any idea why all the sudden the galaxy note will randomly shut off completly and I have to use the power button to power it back on, sometimes it will sit there and viberate and I have to pull the battery. Its running stock ics. And YES ITS THE att note. I'm sending this with my international note
Sent from my GT-N7000 using xda premium
They pushed official ics to att note??? If not then its not stock ics :s
Sent from my SGH-I717D using Tapatalk
hyelton said:
Any idea why all the sudden the galaxy note will randomly shut off completly and I have to use the power button to power it back on, sometimes it will sit there and viberate and I have to pull the battery. Its running stock ics. And YES ITS THE att note. I'm sending this with my international note
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
I've been getting the problem a few days ago. It will randomly turn back on however it seems to not want to turn on. Using my backup phone atm...
Sent from my MB865 using xda premium
djxcee said:
I've been getting the problem a few days ago. It will randomly turn back on however it seems to not want to turn on. Using my backup phone atm...
Sent from my MB865 using xda premium
Click to expand...
Click to collapse
Try a reset or reflash the rom your using. Ice hasn't been released yet officially for the note so you must be on one of the leaks. Try reflashing
Sent from my SAMSUNG-SGH-I717 using xda premium
nthknd said:
Try a reset or reflash the rom your using. Ice hasn't been released yet officially for the note so you must be on one of the leaks. Try reflashing
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Problem is the phone automatically turns off in 10 secs every time even in download mode. I'll keep trying hopefully it will stick. Thanks for the tip though.
Sent from my MB865 using xda premium
djxcee said:
Problem is the phone automatically turns off in 10 secs every time even in download mode. I'll keep trying hopefully it will stick. Thanks for the tip though.
Sent from my MB865 using xda premi
Wow that's a new one in me. I thought read someplace that certain roms react this way if the battery get to low and you have to go into cwm and do a cache wipe I think. Sorry that all I got .
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
If phone is turning off in download mode I doubt it is the ROM installed. Have you tried swapping batteries?
Also the issue seems to ONLY HAPPEN WHEN MOVING THE PHONE! SO I dont think Its a doftware issue. I tried changing battries same issue. It stayed on all NIGHT last night. Then when I go to touch it this morning it restarts.
Sent from my GT-N7000 using xda premium
also ment to add the power button is acting weird like presses ive never made
hyelton said:
Also the issue seems to ONLY HAPPEN WHEN MOVING THE PHONE! SO I dont think Its a doftware issue. I tried changing battries same issue. It stayed on all NIGHT last night. Then when I go to touch it this morning it restarts.
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
How about if you leave the charger plugged in? Hopefully you can get the opportunity to get it restored to stock and have it exchanged under warranty.
Edit: stuck power button maybe?
Agoattamer said:
How about if you leave the charger plugged in? Hopefully you can get the opportunity to get it restored to stock and have it exchanged under warranty.
Edit: stuck power button maybe?
Click to expand...
Click to collapse
It does it with charger too. But ONLY really does it while moving it
I CANT get it to even turn on now, It will viberate and show samsung and then shut off
I can get it into download mode for a sec and it will flash and turn off
The power button got mashed a little too hard.
If its store bought, its a warranty issue.
If its Craigslist or ebay you have to pull the whole thing apart and reseat the silver button in the case correctly and reassemble.
I've come across a few phones that have this defect.
Hey Ranger, notice you spend a lot of time in what I call the "trenches" in the Q&A and Gen sections providing assistance and guidance. Where I like to hang out and since I have the Note now...and still providing to the Infuse 4G community...
You seem to be a resourceful individual, sir.
Thanks Ranger!
I was just checking out your Bio -- impressive.
rangercaptain said:
I was just checking out your Bio -- impressive.
Click to expand...
Click to collapse
my wat?!?!
naa don't be sir...not worth the checking or impressiveness....
i just make lots and will continue to make them...mistakes...LOL
Thank you sir.
btw you impress me with your assistance in the threads, sir :good:
Maybe one of your cables inside is loose and disconnects when you move it? I would either take your phone apart yourself or take it to a shop to get it checked.
Sent from my GT-I9100 using xda app-developers app
It was bought over the phone in march, Im gonna call warrenty and deal with them tommrow, Cause last year when I had to call them the phone I had at the time would not turn on and they were telling me I needed to reset it lol
Lorenzinoo said:
Maybe one of your cables inside is loose and disconnects when you move it? I would either take your phone apart yourself or take it to a shop to get it checked.
Sent from my GT-I9100 using xda app-developers app
Click to expand...
Click to collapse
but if the warranty is valid...I would not do this...well maybe I would, yea I prob would...LOL
but use the warranty road....
bigjoe2675 said:
but if the warranty is valid...I would not do this...well maybe I would, yea I prob would...LOL
but use the warranty road....
Click to expand...
Click to collapse
Yea, Im gonna go the warranty route. But Im afraid cause it has ICS on it, But I can keep it in download mode long enough to odin back to stock
hyelton said:
Yea, Im gonna go the warranty route. But Im afraid cause it has ICS on it, But I can keep it in download mode long enough to odin back to stock
Click to expand...
Click to collapse
ok if you can keep it long enough to odin have you tried that...and kill all, see if still restarting and vib...or if it keeps vibrating put it in your pocket...LOL
kidding there...
but yes I would odin and if you can do the count...

[Q] watered samsung galaxy s2 no carrier signal

Hello everyone
I have a samsung galaxy s2
and today with heavy rain as i was trying to avoid a poodle of water my phone felt doawn without realizing it
and it was left in a water stream for about 5 minutes before finding it
it has a scratch at the upper left corner
I closed it and wiped then dry it with a hair blower for several minutes
but the thing is that I cant make it able to have a carrier signal
even when I boote it doesnt ask me for a pin
just opens like there isnt a sim card inside
now I have it in a bowl of rice
please if you can help me
Poodle....lol
Rice/battery/usb port.
And it still probably wont work properly ever again.
theunderling said:
Poodle....lol
Rice/battery/usb port.
And it still probably wont work properly ever again.
Click to expand...
Click to collapse
the phone woeks fine
all functions are mormal
except for the sim it oesnt recognize that it has one and asks for it
propably from the drop it hit the antenna and the sim area malfunctioned
akelas said:
the phone woeks fine
all functions are mormal
except for the sim it oesnt recognize that it has one and asks for it
propably from the drop it hit the antenna and the sim area malfunctioned
Click to expand...
Click to collapse
Well that's not working normally...
I would try the rice. Hopefully it's not too late
Sent from my GT-I9100 using xda premium
kilometers4 said:
Well that's not working normally...
I would try the rice. Hopefully it's not too late
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
its already in rice
for 2 days now
i will tkae it today to the store to see what could be done
akelas said:
its already in rice
for 2 days now
i will tkae it today to the store to see what could be done
Click to expand...
Click to collapse
If it's water there's not much they can do for you, unless you pay for it
Sent from my Nexus 7 using xda premium
I sympathize with you. I dropped my phone once in the loo (it was clean, and dont ask what i was doing. lol). But it was only submerged for a few seconds. It worked fine after completely drying it off using a blow dryer. The problem with puddle water is that there debris that can get lodged in your phone. Hope yours is ok.
kilometers4 said:
If it's water there's not much they can do for you, unless you pay for it
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
unfortunatelly the phone is broken at sim platform wich is on the phone
the cost to fix it is at 208 euro
a price too much above what I could pay
propably will wait for the nexus 4 at the price of 300 euro
but I m sad cause I LIKED the galaxy

[Q] Phone not booting or charging and continuously vibrating

Hi there!
After trying to flash SGS2 i9100 to ICS with KIES phone got bricked... It doesn't charge and boot. When I try to power on, it begins to vibrate until I pull out the battery. Download mode not working, the screen stays black.
Can I somehow fix it or the only way is to bring it to the service center?
Send it to the service centre anyway they do a great job so you may aswel. And you know it will be fine once you get it back
Sent from my GT-I9100 using XDA Premium App
wolfdra said:
Send it to the service centre anyway they do a great job so you may aswel. And you know it will be fine once you get it back
Sent from my GT-I9100 using XDA Premium App
Click to expand...
Click to collapse
It won't be covered by warranty, so before paying I'd like to know if I could fix it by myself
I set mine to the service centre when it wasnt under warranty and they did it for free...
Sent from my GT-I9100 using XDA Premium App
chebureque said:
It won't be covered by warranty, so before paying I'd like to know if I could fix it by myself
Click to expand...
Click to collapse
It will. Tell the that Kies update broke it and play dumb.
I don't understand why first you try the hard way and not even considering the option to get it repaired effortlessly and free.
Sent from my digital submersible hovercraft.

[Q] SGS3 Suddenly Died... What happened??

Hi there Folks....
My SGS3 Pebble Blue suddenly went dead. I leave my phone overnight with 17% battery charge, I dont remember well if the wifi was on, but in the morning it was completely dead, no button respond at all. Thinking that the battery has been emptied, i plug in the charger, but the phone doesnt respond, not even the LED nor the battery display that is charging. So, I leave it on the charger for a couple of hours, like 3 or 4 hours but still its dead.
My SGS3 is running at Omega ROM v34, everything is working fine before the incident, no lags, no system crashes. It is made in vietnam and I got it from a local network provider in Phillippines.
What can i possibly do to revive my SGS3? I could not send it to Samsung for warranty because, first it is running in custom firmware, next is warranty is completely void because i have already replaced my LCD Screen last month. I dropped my phone and the Screen was damaged so I ordered a screen replacement and I myself replaced the damaged screen.
Please help, I have no idea what happened....
Sounds like the S3 "Sudden Death" issue that was in the media some days ago (so the chance is high that it is a physical defect and you can't do much against it...).
Try a google "Galaxy S3 Sudden Death" search and you should get tons of informations about the issue. As far as i know Samsung Support repairs/replaces damaged devices without trouble.
Looks like they replace the mainboard on those damaged devices. Some people are saying that it might be some sort of planned obsolescence that kicks in to early.
That would also explain why Samsung is not talking about those issues at all and repairing/replacing damaged devices without further asking.
€dit:
Take look here for further informations: http://forum.xda-developers.com/showthread.php?t=1993044
77lupin77 said:
Hi there Folks....
My SGS3 Pebble Blue suddenly went dead. I leave my phone overnight with 17% battery charge, I dont remember well if the wifi was on, but in the morning it was completely dead, no button respond at all. Thinking that the battery has been emptied, i plug in the charger, but the phone doesnt respond, not even the LED nor the battery display that is charging. So, I leave it on the charger for a couple of hours, like 3 or 4 hours but still its dead.
My SGS3 is running at Omega ROM v34, everything is working fine before the incident, no lags, no system crashes. It is made in vietnam and I got it from a local network provider in Phillippines.
What can i possibly do to revive my SGS3? I could not send it to Samsung for warranty because, first it is running in custom firmware, next is warranty is completely void because i have already replaced my LCD Screen last month. I dropped my phone and the Screen was damaged so I ordered a screen replacement and I myself replaced the damaged screen.
Please help, I have no idea what happened....
Click to expand...
Click to collapse
Read the Sudden Death Thread first .
jje
Also post this in the s3 philippines thread. I been monitoring when this thing will start manifesting on our shores. You're the first one from philippines that reported this problem here or that I have read.
Sent from my Galaxy Nexus using Tapatalk 2
I highly suggest you just send it back to Globe/Smart and get a replacement xD
Sent from my GT-I9300 using xda premium
Unfortunately my S3 died on me as well on the eve of new year!
I'm waiting for the holidays to be over so I can send it to the Samsung service center.
Hopefully, they will cover the repairs with the warranty and they will not notice that my phone is rooted and running on custom software..
Sent from my Transformer TF101 using Tapatalk HD
Yup... I experience that too....its the motherboard issue... My phone is rooted.. Sent to samsung service centre... They replaced it.. No question asked..
Kamal rhaiyan
Singapore
Sent from my GT-I9300 using xda app-developers app
worry not my friend
if the mobo died, they won't ask questions about roms or root
it will be replaced right away
kinda sad samsung experiences thigs like these....
RorixRebel said:
worry not my friend
if the mobo died, they won't ask questions about roms or root
it will be replaced right away
kinda sad samsung experiences thigs like these....
Click to expand...
Click to collapse
Does it mean that my mobo died even if I can still boot in download mode?
Thank you!
Sent from my Transformer TF101 using Tapatalk HD
Yes... To double check... Go to download mode and see whether brand name ''i9300''is there... If no, pit partition messed up... Confirm motherboard dead..
Sent from my GT-I9300 using xda app-developers app
Kamal Rhaiyan said:
Yes... To double check... Go to download mode and see whether brand name ''i9300''is there... If no, pit partition messed up... Confirm motherboard dead..
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
wow. thanks for the info mate. it is indeed not showing the brand name. I'm going to the service center tomorrow. will keep u guys updated.
Its ok mate... Its only for few days... It doesn't take long to replace motherboard.
Cheers!
Sent from my GT-I9300 using xda app-developers app
All the best Buddy.
Sent from my GT-I9300 using xda premium
I am from MEXICO too, got my SIII from Sanborns, Nov 11, have you heard about more cases of sudden death in our country?
http://bgr.com/2013/01/02/samsung-galaxy-s-iii-fix-279600/
They acknowledge it.
Sent by GT-I9300 SuperNexus
Kamal Rhaiyan said:
Its ok mate... Its only for few days... It doesn't take long to replace motherboard.
Cheers!
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
IntenseTorture said:
All the best Buddy.
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
Have sent in the unit yesterday to the service center. They have checked the download mode and asked me if I did some rooting and I said no.
From the download mode they cannot see the product name but there is no custom binary download numbers too so they said it is covered by warranty and just this morning, I called them up to follow up and they said they already ordered a new motherboard. I asked again if there are no problems with regards to the warranty and they have confirmed that it is indeed covered. Hopefully, in a week I'll get the repaired unit
reycharlesconrad said:
Have sent in the unit yesterday to the service center. They have checked the download mode and asked me if I did some rooting and I said no.
From the download mode they cannot see the product name but there is no custom binary download numbers too so they said it is covered by warranty and just this morning, I called them up to follow up and they said they already ordered a new motherboard. I asked again if there are no problems with regards to the warranty and they have confirmed that it is indeed covered. Hopefully, in a week I'll get the repaired unit
Click to expand...
Click to collapse
So have you gotten your phone back yet? Which service center did you bring your unit to?

[Help] S4 Screen Flickers When the Phone is cold?

Hey friendly members of XDA,
My phone started to flicker recently and I could not figure out why it does this...
http://youtu.be/uhSOd6tlVgw
I did not have any water damage or physical damage to my phone but it started doing this randomly. When my phone gets colder, the screen starts to flicker, then half of the screen flickers with a yellow hue, then after a while the screen will be yellow. Also, while the phone is cold, the screen will not turn on. (I failed to show this in the video). Is there something I can do to fix this?
When I warm my phone up with my hands, the flickering goes away and everything goes back to normal.
Thank you,
Jerry
Please help. This has been an ongoing issue.
iamjerry123 said:
Please help. This has been an ongoing issue.
Click to expand...
Click to collapse
More info...rooted? Using ROM w/mdk boot loader?using ROM w/safestrap?if stock which firmware are you using?all these things will give people more info to help you with the problem...and all these variables can all have their own quirks and problems...give a little more info and I'm sure someone here will be able to help
Sounds like a graphical blobs problem but I don't how internal temperature could affect that.
Sent from my HTC6600LVW using XDA Premium 4 mobile app
joshm.1219 said:
Sounds like a graphical blobs problem but I don't how internal temperature could affect that.
Sent from my HTC6600LVW using XDA Premium 4 mobile app
Click to expand...
Click to collapse
What should I do? My phone is still under warranty. Should I send it in?
Since your phone is still under warranty, you'd better send it to Samsung after-sales department for checking. Maybe it is free!
iamjerry123 said:
What should I do? My phone is still under warranty. Should I send it in?
Click to expand...
Click to collapse
It's up to you but I probably would. If something physical is affecting your phone then there's some type of hardware issue with your phone. Unfortunately xda can only help with software.
Sent from my HTC6600LVW using XDA Premium 4 mobile app
joshm.1219 said:
It's up to you but I probably would. If something physical is affecting your phone then there's some type of hardware issue with your phone. Unfortunately xda can only help with software.
Sent from my HTC6600LVW using XDA Premium 4 mobile app
Click to expand...
Click to collapse
If I plan to ship it back, I have to revert it back to stock right? Or is there another procedure?
iamjerry123 said:
If I plan to ship it back, I have to revert it back to stock right? Or is there another procedure?
Click to expand...
Click to collapse
You can use one of the Odin files for your phone, there on here . If you're sending it in just grab the mj7 or mk2 one and your good
Sent from my SCH-I545 using Tapatalk
Mistertac said:
You can use one of the Odin files for your phone, there on here . If you're sending it in just grab the mj7 or mk2 one and your good
Sent from my SCH-I545 using Tapatalk
Click to expand...
Click to collapse
I'm sorry but could you point me to the direction in which I could do so?
Sent from my SCH-I545 using XDA Premium 4 mobile app
iamjerry123 said:
I'm sorry but could you point me to the direction in which I could do so?
Sent from my SCH-I545 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Try here
http://forum.xda-developers.com/showthread.php?t=2578209
Sent from my SCH-I545 using Tapatalk
I changed ROMs, and problem still occurs. Anyone else have this issue? Is this a hardware issue? Is it the digitizer?
Thanks,
Jerry
iamjerry123 said:
I changed ROMs, and problem still occurs. Anyone else have this issue? Is this a hardware issue? Is it the digitizer?
Thanks,
Jerry
Click to expand...
Click to collapse
Well you could try flashing the latest Adreno drivers for our phone in recovery, if you still have SafeStrap that is.
https://www.dropbox.com/s/ygyqpqmz6m30yuj/UPDATE-adreno-drivers-jflte9505.zip
Filename says i9505 but it's good for our Verizon S4s too.
Probably is a hardware issue if you've already tried Odin and different ROMs but hey worth a try if your going to send it back anyways.
Sent from my SCH-I545 using Tapatalk
Mistertac said:
Well you could try flashing the latest Adreno drivers for our phone in recovery, if you still have SafeStrap that is.
https://www.dropbox.com/s/ygyqpqmz6m30yuj/UPDATE-adreno-drivers-jflte9505.zip
I believe that I am LOKIed and not safe strapped.
Filename says i9505 but it's good for our Verizon S4s too.
Probably is a hardware issue if you've already tried Odin and different ROMs but hey worth a try if your going to send it back anyways.
Sent from my SCH-I545 using Tapatalk
Click to expand...
Click to collapse
I'm not safe strapped. I'm LOKIed.
similar screen flickering problem in cold ish environment, diagnosis.
I have a similar flickering problem. Is related to "cold temper.". There is a translucent rectangle that pops-up and overlays 80% of the screen (lower side) - it flickers. The rectangle is light grey and the screen icons etc are underneath it. However, the grey gets more and more dense and eventually, the rectangle becomes solid grey with less flicker, then, you can no longer see the screen contents beneath it. Also, the overlaid rectangle grows to about 95% of the screen. Only part of the notification line on top is visible. Amazingly, the screen and touching the various icons and buttons still works 100% perfectly ... only problem is you cannot see what you are touching ; . . . so you have to guess where the various icons and buttons are, . . . and touch them accordingly (blindly so to speak). I suspect there is a background "phantom" task that is running, pertinent to various sensors ( ex. proximity) that is misbehaving. This phantom task likely is launched after a wake-up or re-boot event. Eventually, the phantom task slows-down its strange work, the flickering and the greyness of the translucent rectangle is reduced, and after few seconds it goes away and the phone works fine again. So my diagnosis is: some kind of fault between a background running task and the GPU O/S driver. The problem is critical in that if you are out in a snow-storm scenario and want to use your phone, simply, you won't be able to, the flickering obstruction can last 5-10 minutes.
Has anybody solved the problem with 100% satisfactory result ?
iamjerry123 said:
Hey friendly members of XDA,
My phone started to flicker recently and I could not figure out why it does this...
http://youtu.be/uhSOd6tlVgw
I did not have any water damage or physical damage to my phone but it started doing this randomly. When my phone gets colder, the screen starts to flicker, then half of the screen flickers with a yellow hue, then after a while the screen will be yellow. Also, while the phone is cold, the screen will not turn on. (I failed to show this in the video). Is there something I can do to fix this?
When I warm my phone up with my hands, the flickering goes away and everything goes back to normal.
Thank you,
Jerry
Click to expand...
Click to collapse
Hi mate,
I am facing the same issue so how exactly did you fix it? Was it a hardware problem?
Thanks
mukeshbaidwan said:
Hi mate,
I am facing the same issue so how exactly did you fix it? Was it a hardware problem?
Thanks
Click to expand...
Click to collapse
I'm 99% sure it's a hardware problem. I fixed it by switching to the LG G4.

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