Hi guys, hope you can help! I have the S3 LTE from EE (stock rom, unmodified)
Two days ago I got a long haul flight back from America to the UK. Once I boarded the plane, I put my phone into Power Saving mode and Airplane mode. 10 hours later, upon arriving in Paris for my connecting flight, I try to unlock my phone screen. I hit the power button and the screen turns on fine, but I couldn't do anything with the touch screen itself, it was just completely unresponsive. The menu button and back buttons work fine since they can close the power menu, and everything else on the phone appears to be working fine (I can connect to kies on my pc, browse files etc.), its just the touch screen itself that doesn't seem to be working. I figured it might've been a loose connector since we hit some really bad turbulence, so I tried disconnecting and reconnecting the screen connector, but no difference.....
I have since backed up all my data and performed a factory reset (thinking it might have been a software issue) but again, the touch screen isn't responsive, but everything else is fine.
Anyone got any ideas what might be the problem? If there's an easy fix I'm willing to try it myself, otherwise I'm just gonna have to go back to EE and hope they can repair/replace it....
If you need more info just let me know!
ricster2000 said:
Hi guys, hope you can help! I have the S3 LTE from EE (stock rom, unmodified)
Two days ago I got a long haul flight back from America to the UK. Once I boarded the plane, I put my phone into Power Saving mode and Airplane mode. 10 hours later, upon arriving in Paris for my connecting flight, I try to unlock my phone screen. I hit the power button and the screen turns on fine, but I couldn't do anything with the touch screen itself, it was just completely unresponsive. The menu button and back buttons work fine since they can close the power menu, and everything else on the phone appears to be working fine (I can connect to kies on my pc, browse files etc.), its just the touch screen itself that doesn't seem to be working. I figured it might've been a loose connector since we hit some really bad turbulence, so I tried disconnecting and reconnecting the screen connector, but no difference.....
I have since backed up all my data and performed a factory reset (thinking it might have been a software issue) but again, the touch screen isn't responsive, but everything else is fine.
Anyone got any ideas what might be the problem? If there's an easy fix I'm willing to try it myself, otherwise I'm just gonna have to go back to EE and hope they can repair/replace it....
If you need more info just let me know!
Click to expand...
Click to collapse
Yikes, now I highly doubt it's from the turbulence, I did many drop tests with my phone in cases for weeks with no issues.
It's probably what happened to Erica on YouTube, there is a chip in the display that takes care of the touch and stuff, it got fried in her phone when she flashed a wrong kernel, maybe your device was exposed to lots of static energy?
hmm..is there much static onboard planes? I have no idea. Do you have a link to this youtube video, I'd like to see if its the same problem I have, but it looks like I'm going to have to take it in to EE, hope they have no problem with just replacing it....
Related
Hi I have been having this tablet for almost a month now. I have been experiencing when I press the power button to wake the device up, the screen won't turn on to the unlock screen. Its random but it happens to me at least 4-5 times a week. Any of you have the same issue? Is this a known issue cause I'm seriously thinking of returning this device and get an ipad instead.
I have only had my tab for a couple of weeks now, but I have had this happen to me once so far. Was slightly concerning, as I thought it had died for a moment.
EDIT: running version 3.2
Happend to me when I was still on 3.1. Update to 3.2 solved it.
my tablet came with 3.2. i have just written an email to sony. will let you guys know how it goes
happened to me three/four times in total and I had it since the launch. I used reset pin hole to fix.
Hi. I have the same problem. It can happen for 10 times a day. It's really annoying, and I don't know what to do.
Tried hard reset, but problem still remains, even when using only pre-installed programs.
Please help
Yep, I have had mine for about 2 months, never had an issue, went to go turn it on yesterday..... nothing.... so i figured the battery was dead, plugged it in.... nothing.... let it charge all night..... nothing.... tried to reset.... nothing... the light by the power button comes on when plugged in... orange charging, green ready, flashes orange when i reset it, but when i hit the power button, nothing, and the screen doesnt come on. I have had it with Sony and their piece of **** equipement, everything they have came out with since the PS3 has been junk!
I have had my tablet since it launched and this has only happened to me once. Using the reset pinhole fixed it right away. I would exchange it if this happens frequently.
After two months, this just happened to me for the first time about an hour ago... Odd. Pin hole reset fixed it.
Yeap sony suggested me to do the same it's been going ok so far. Another small issue happens to me is that it sometimes hiccup from sleep I had to press the power button twice to turn the screen on
I went to store and just ask for replacement. Now, with the new device it seems everything to be fine
The help guide is very useless yet useful for the Tab S because it says "You must access this page from your tablet." <-- It's broken, so how are we supposed to do that Sony?
But you can find a version of the help guide through loads of 404 errors, and it says prod the reset button with a paperclip (not a needle, a paperclip) and the power button will flash. Then boot up the tab like normal.
This worked for me, which is good because I thought the screen broke as I dropped my alarm clock on it. No physical damage so if I wanted to, the warranty would've covered it
I finally got my tablet back from Sony.... they said they found nothing wrong with it, but it works now, so far no issues. (this is after 2 days of me trying to get it to turn on, and about 3 hours at the store with the repair tech trying to get it to work, hence why they sent it in, and magically Sony found nothing wrong)
Try turning the screen brightness down to 98-99% and not 100% I found that worked for me
Had to get my one day old Nokia 800 replaced today.
Got everything setup last night and decided to power it off just to give it a restart. The phone would refuse to power back on. No amount of button pushing/reconnecting to the power would make it start up again. No power, nothing..dead.
I managed to get it to restart after performing the three button reset. No problem I thought maybe just a one off. Turned the phone off and put it on charge overnight and this morning the same problem returned.. Could not power on. This time the reset would not work at all, no matter how many times I tried.
Carphone warehouse swapped it over in store today for another handset. Hopefully I'll have more luck with the replacement.
Edit: already seen someone else mention a similar problem on here. Hope there's not a bigger issue.
How do you perform the three button reset? My phone randomly decided to turn off whilst I was driving and now it wont turn back on
Yes I've been in that spot as well. For five minutes the phone wouldn't respond to any power button press. Long, short, whatever. I was already starting to slide into panic mode when it suddenly came back alive on another short press.
It's not the only hardware problem I've encountered, I also have problems with touchscreen and buttons and a loose part inside the device.
So about 3 weeks ago, I dropped my HTC so now I have a large crack running down the middle of the screen. However I haven't had any other problems up until last night. The ringtone volume turns itself up without me even touching the phone every now and then and once it does that, the power button stops working. But it does work again once the screen is switched off, meaning I can turn in on but not off. The power button functions fine until the volume button acts up the first time after restart.
I factory reset my phone thinking it may have had something to do with the software but the problem came back within the hour when all the updates started rolling in. Once it did, i booted it into safemode and the problem seemed to stop but I don't know what's causing it. Could it be an actual bug in an update or is the damage to the screen simply too much for the phone itself? Has anyone ever dealt with a problem like this? Any help will be appreciated as I know it's expensive to fix these things and I don't want to go to the shop to get it fixed only for the problem to come back as it's software related.
Hi,
Just few minutes ago my brand new phone just broke on me. I was holding it in my hand, locked screen, like minute later I tried to unlock it to no avail, screen just stayed black. There was a sound when I touched it by the fingerprint sensor, but no light up from behind the screen. I tried holding down power, then power+volume up, phone only vibrated, no reaction on the screen. I've connected it to the charger, and now it seems to be in bootloop - screen is turned off, and every few seconds phone vibrates. I've managed to somehow turn it back on once, phone booted to system, everytthing worked just fine, then I locked screen and it just stayed black, now I can't reproduce that, can't even turn it off, it's just vibrating every so often. Did it really brick in my hand? Software of Hardware? Everything worked just fine, maybe battery was draining a little bit too much for my taste, (15-20%/hour with screen on+lte/wifi) but 120Hz refresh rate+bright setting and AOD turned on 9am-9pm could do that. Do you guys have any suggestions, or I'm expecting trip to the service?
Sorry, but i cannot guess any reason. I am stumped as this bootlooping shouldn't beb happening... Very strange. May be its better to show it to service center guys.
Btw, i had tried this on my previous android phone to shut it down, like a hard shutdown. I had pressed power + volume down + volume up keys together to shut it down completely. Basically by pressing all the 3 keys. If you want to try, you can try it. I have not tried it on my GT, but had used it on Oneplue 2 and Honor View 10.
Hope your issue gets resolved asap...
Okay, I've contacted support via livechat, they told me it's definetly just software glitch, and to resolve this I have to wipe dialer cache (?) and all system settings - I did it, everything worked just fine, but today, again, same thing happened. First time phone just died in my hand, second time it was while listening to music via Pulsar, today I was just sharing wifi as a hotspot, phone randomly broke connection and would not unlock, but still I could tell it was on, because of vibrations and sounds. Not a software glitch after all? If I manage to unlock it I'll just recover it to factory settings, we'll see if that helps, but I don't like the sound of that.
What apps are -you- installing?
Launchers and power management apps are prime suspects...
Otherwise, mobo failure. It may be firmware but how far do you want to take it?
It should run fine out of the box.
Last time I played with launchers was with good old SGS about 5 years ago, only app out of ordinary was AccuBattery to check that SoT drain, but could it make such a damage without root privilages?
d4m4in said:
Last time I played with launchers was with good old SGS about 5 years ago, only app out of ordinary was AccuBattery to check that SoT drain, but could it make such a damage without root privilages?
Click to expand...
Click to collapse
Accubattery isn't the culprit...
It just stopped turning on and everytime I tried, I got a toast that said to try again after reattaching the dual screen. This only temporarily fixed it and after a few times of reattaching it the phone doesn't even recognize the case anymore.
The magnetic charging still works.
Anybody encounter this or know how to fix?
Something else. I've had massive battery drain since my dual screen stopped working. At a rate of 6-7% an hour without usage. I have to recharge it twice a day once in the morning and once at night to keep it from dying on me (again without even using the phone). The battery usage only shows system as using battery.
Things I've tried.
1. Rebooting
2. Factory reset (retore with drive)
3. Factory reset (setting up from scratch)
4. Deleting LG message and installing textra. Deleting LG contacts and installing google contacts. Installing and using Google phone as default over LG.
None of these has worked. I'm wondering if it was due to the latest T-mobile update which i took a couple of weeks ago and only noticed it later.
Anybody on T-mobile having battery problem? Any suggestions?
I've had this too. Only thing I haven't tried is a hard reset (vol down + power button) but not sure if will work or not. It's annoying.
Have tried a a hard reset and it‘s still happening. I think mine is a loose connection somewhere. It will stay on and play a movie all the way through if it’s left on the table but if I’m holding the phone while using it it will turn off. No idea if it’s fixable though?
Danjen22 said:
Have tried a a hard reset and it‘s still happening. I think mine is a loose connection somewhere. It will stay on and play a movie all the way through if it’s left on the table but if I’m holding the phone while using it it will turn off. No idea if it’s fixable though?
Click to expand...
Click to collapse
So your problem didn't start after taking the latest T-mobile update then? Turning off while holding sounds bad i hope you can get it figured out.
Now I'm convinced mine had something to do with the dual screen case. It started right after my dual screen case stopped working. I'm guessing it loosened the usb connector or maybe something from the magnet charging adapter itself.
Airtioteclint said:
So your problem didn't start after taking the latest T-mobile update then? Turning off while holding sounds bad i hope you can get it figured out.
Now I'm convinced mine had something to do with the dual screen case. It started right after my dual screen case stopped working. I'm guessing it loosened the usb connector or maybe something from the magnet charging adapter itself.
Click to expand...
Click to collapse
I'm in the UK. My problems started after I upgraded to android 10. It worked flawlessly up until then. I then updated to android 11 hoping that might solve the problem but it didn't. I'm now thinking it's a fault with the screen after it played the whole of the eternals film without turning off as it was sat on the table and not touched. As soon as I try and do something with it while holding it, it turns off, but there's no specific time limit. Sometimes it's on for 20 minutes before it turns off, sometimes it's 20 seconds.