[Q] Email client sync problems - Galaxy S III Q&A, Help & Troubleshooting

I really hope to find some help with the problem. I can see a lot of related questions posted everywhere around the web without a solution.
It could be this is a well known problem and I just have to stop trying to fix it and wait for Samsung or Google to apply some fixes?
The problem is very simple. I have two email accounts: Hotmail and another one coming from my ISP using POP3 protocol (Home -ADSL2).
No matter what I do the Hotmail emails syncing without any problems but the other email doesn't update as per sync schedule. It works only if I sync it manually.
I have to add while my phone had 4.1.1 firmware I had both accounts auto-syncing.
Another thing is I tried enabling Auto Sync from the phone Settings>Data Usage without much effect. When it worked before, the auto sync was disabled and my Hotmail emails arrive with auto sync disabled anyway.
I really don't know what to try next. Could it be the problem with stock email client and I need to use a different client for that to work?

look at the section list and try again

Mods, can you please close the thread. Will post it in the other area.

hit "report" and ask for it to be moved

I am surprised no-one replied to the problem. Does it mean all people have their emails auto syncing just fine?
I mean ISP provided accounts, especially POP3 ones.

Related

[Q] which email app do you use and why please.?

Please as title states, which email app do you guys prefer, on the sg2, and why please. I want to be able to use gmail, so jus want to findout what you guys are using, to receive or send your gmail emails. I also want the option to schedule the sync, so your input very much required.
I use the stock Gmail app for my gmail. gmail isn't my primary account so not bothered by any failings, etc.
I use K9 for my main non-gmail personal account. Am very happy with it, can schedule timings and specify a quiet time, when I don't want to be distured by email notifications (i.e. when I'm asleep).
Nooner said:
I use the stock Gmail app for my gmail. gmail isn't my primary account so not bothered by any failings, etc.
I use K9 for my main non-gmail personal account. Am very happy with it, can schedule timings and specify a quiet time, when I don't want to be distured by email notifications (i.e. when I'm asleep).
Click to expand...
Click to collapse
Hey nooner,
How do you set up your k9 mail for sync...i cant get my mails updated automatically..i have selected the network settings to when background sync and auto sync checked..but still my mail does not get updated.
Thanks
Sent from my GT-I9100 using Tapatalk
I use gmail and have set it (via the web app) to collect hotmail and another pop3 account, so it's perfect for me as I have all emails in 1 app, and I do like the gmail app!
K9 Mail Sync settings.
iznee said:
Hey nooner,
How do you set up your k9 mail for sync...i cant get my mails updated automatically..i have selected the network settings to when background sync and auto sync checked..but still my mail does not get updated.
Thanks
Sent from my GT-I9100 using Tapatalk
Click to expand...
Click to collapse
Apologies for the delayed reply.
I think it's as follows:
Menu --> More --> Settings --> Account Settings --> Fetching Mail:
"Folder Poll Frequency".
Also under the above and within --> Advanced:
"Refresh IDLE connection".
I "think" that's what you're after... to be honest mine has always just worked.
Hope it helps!
i like samsung's email app. Only thing i cant figure out is how to put it to push.
I tried the Samsung E-Mail app but it really pissed me off more and more. You can hardly make any settings, just specify how many mails to load (timeframe) and how often to update, that's about it. the funtionality and look are standard.
I switched to K9 mail again and instantly remembered why I always came back to that app. Not only does my Push work flawlessly for both accounts (one business, one private that collects) without any "premium" account hassle making use of that annoying social hub, but I can specify all sorts of settings like how much data to transfer by default per mail, to load images, and many many more.
blunted09 said:
i like samsung's email app. Only thing i cant figure out is how to put it to push.
Click to expand...
Click to collapse
to make push work you have to set your mail account as an imap account. to do so you need to make it a premium account which leads you to samsung collecting your mails via the social hub ... I'd recommend k9 mail. looks the same, and you can make almost any necessary setting.
The stock Gmail app does everything I could ask for
I switched to EnhancedEmail when I used to have a DHD as the stock email client didn't sync contacts and calendars probably.
Enhanced did all the syncing perfectly, however, it just did not allow Exchange accout contacts to be created or added (i dont really know if the stock email client had the same problem or not).
With the SGS2, i used EnhancedEmail first, but recently switched to the stock samsung email client - it seems to work flawlessly, albeit, with the limitations to customisations stated by others. I use Exchange (both my my company email and hotmail) on Push, and at that, it is good enough for my usage.
Riz
Plus the stock mail app draines more battery then k9 due to being more active or active in the wrong way I don't know, but there is a big difference, at least on my phone.

Could use help from someone only using exchange for email mail on home screen wrong

Hello,
I only have one email account set up to sync email. It is my MS Exchange account. I have it set for push.
Yet for some reason the icon on my home screen is almost always showing an incorrect number of new messages. If I open up outlook - then it seems to sync - not always synced even during key work hours - 8-8 (when I have it set for push).
I'm not sure if this is a glitch with the 3D or android something I'm doing wrong or if there is a work around. I know 3 other people with the 3D and they all have the same issue.
I'm new to android so I'll give you what info I think might be important.
I have both background and autosync checked.
I have mail, contacts, calendar, update when opened checked. I have update schedule set for push between 8-8 every day.
I tried making both peak and off hours push - unfortunately that doesn't help either.
Weird, I've been using my gmail account on exchange (I like the HTC Mail application better than the gmail one) and have yet to have any issues. Hope you get it resolved since my gmail is working fine though I'm thinking it might be something on the ms exchange server's end.
lchupacabras said:
Weird, I've been using my gmail account on exchange (
Click to expand...
Click to collapse
You use your gmail account on exchange? You forward your gmail email to microsoft exchange? Then have your business exchange server forwad to the 3D instead of just going direct from gmail to your 3D mail app?
I have multiple email accounts, most are gmail. I chose to access them through exchange because that allows me to use HTC mail, which has a unified mail box.
Regarding your initial problem, how many aspects of your email account are you syncing. For example, is it Inbox only or do you also sync outbox, sent, trash, deleted, etc. If you do the latter, I have noticed that the new mail count is off, because the app, after initial set up at least, will count mail synced in other folders that have at, some point be marked unread.
Going through the various folders and marking everything as read fixed the problem for me.
Hope this helps.
Sent from my PG86100 using xda premium
I am confused by those saying you are using exchange - I'm talking about using an MS Exchange SERVER. Are you sending your gmail to a microsoft exchange SERVER? I'm not talking about a gmail server or hotmail server but an actual server set up for a company that runs Microsoft Exchange. A server that when you access it from the web it says Microsoft Outlook Web Access or Microsoft Web App- Connected to Microsoft Exchange
I have only one email account I'm syncing which is on an MS exchange server. The only folders I sync are inbox and sent items. The only unread mail items I'll ever have on the server are items in my inbox. I'd like to have the icont on the home screen for mail messages show me the number of unread messages I have which are on an MS exchange email server (not forwarded from gmail or hotmail). I know other people using exchange servers that also have the incorrect number of items showing on their EVO 3D. My guess is people using gmail (direct from gmail servers) won't have this issue so I'm asking people who use MS Exchange servers. WM devices, WP7 devices and iphones from the same exchange servers show the correct number of messages.
i think it has something to do with the number of days you sync.
in outlook, mark all of your email as read (if you can do this).
hit refresh on your phone. it should say 0 unread for both.
from here you can figure out what is going on.
Thanks, I should be clear. It can be temporarily correct. FOr example if I open email on the phone and it syncs, and I open emails etc and go back to the home page and it shows no new messages which is correct.
But if I get a new email, then I open it on my computer and delete it. Hours later it will still show 1 new message on my home screen on the phone. I'd expect that sort of half assed issue if I was using pop but this appears to be something not implemented with sense or android.
That is normal for Android. Your phone notification will still show that you haven't read the e-mail from Exchange until you open e-mail on the phone and it refreshes. Annoying, I know, but it's like the notification function just isn't integrated as well as it should be.
boe said:
I'm not sure if this is a glitch with the 3D or android something I'm doing wrong or if there is a work around. I know 3 other people with the 3D and they all have the same issue.
Click to expand...
Click to collapse
Ok, first off, I don't have a 3D. I've got a Sensation on Tmo but I think they're pretty much the same phone.
I also had a few glitches when I tried out the Android Exchange client. But mainly I didn't like the draconian way it implemented my company's security policies and I said "screw it". I found a different client called Touchdown and gave it a whirl. I liked it so eventually I bought it. I'm not used to paying quite that much for an app when most of the others I use are cheap or free. But I use it a *lot* and it works very well. It's *much* better than the Android client imho.
Jye75 said:
That is normal for Android. Your phone notification will still show that you haven't read the e-mail from Exchange until you open e-mail on the phone and it refreshes. Annoying, I know, but it's like the notification function just isn't integrated as well as it should be.
Click to expand...
Click to collapse
Thanks for letting me know this is normal for Android. I hope they fix it as it is one of my ONLY major issue with Android. This is my first Android phone and I like Android a lot. The phone as a phone sucks but that isn't Android's fault.

[Q] Sense Email not syncing

Anyone else having problems getting the native HTC email to sync correctly? I have an Exchange account and 3 IMAP accounts and the IMAP accounts will not sync on a regular basis. I loaded up Enhanced Email and it works fine.
I checked as many setting as I could and all appears to be set correctly: wireless networks all set to never sleep, background data and auto-sync both checked
I can keep using Enhanced Email but it's aggravating that I can't get the HTC app to work correctly.
Anyone have any ideas?
I figured it out. When I first got the phone and went through the setup I got a 504 gateway error. I also got there 504 gateway error when initially trying to set up my email accounts. Called customer service and they said to skip out of the setup and do everything manually. She said there was a glitch in the software and that the Gmail and Yahoo account setups didn't work and that all accounts needed to be set up through the IMAP process. Needless to say this is what was causing my problem.
To correct the email sync issue I deleted all of my accounts and set them up through the Gmail and Yahoo account set up process and all appears to be working now.
I am having the same problem so I just tried this option of setting up my yahoo accounts through the set up process. It does appear to receive email much faster but there are some downsides.
My Yahoo inbox (on the website) and the inbox on my Rezound are not completely synced now. The app has the option of downloading up to 30 days of email. Mail older than 30 days doesn't show up on the phone even if it's in your inbox on the website. Conversely, email that I deleted or moved from my inbox some time ago has now magically reappeared on my phone.
Another problem is that my mail folders that I set up on the website do not appear on the Rezound mail app anymore.
Seems the negatives are too numerous to have better syncing. I'm switching back to the manual setup as all the problems I mentioned above are not there and I'll just put up with poor syncing for now.

[Q] Email auto sync problem

I really hope to find some help with the problem. I can see a lot of related questions posted everywhere around the web without a solution.
It could be this is a well known problem and I just have to stop trying to fix it and wait for Samsung or Google to apply some fixes?
The problem is very simple. I have two email accounts: Hotmail and another one coming from my ISP using POP3 protocol (Home -ADSL2).
No matter what I do the Hotmail emails syncing without any problems but the other email doesn't update as per sync schedule. It works only if I sync it manually.
I have to add while my phone had 4.1.1 firmware I had both accounts auto-syncing.
Another thing is I tried enabling Auto Sync from the phone Settings>Data Usage without much effect. When it worked before, the auto sync was disabled and my Hotmail emails arrive with auto sync disabled anyway.
I really don't know what to try next. Could it be the problem with stock email client and I need to use a different client for that to work?
Thread closed per the OP request

Second Exchange Activesync account not syncing

Hey folks
I posted this under the general Android Q&A section but thought it would be better here. I am having an issue with my HTC Evo 3D where I am unable to have more than one active Exchange Activesync (EAS) account syncing. I'm trying to have my work e-mail and my hotmail account with push using EAS.
What I have tried:
- Setting up my work e-mail, then my hotmail. Can receive work e-mails instantly, but not with hotmail.
- Setting up my hotmail, then my work e-mail. Can receive hotmail e-mails instantly, but not with my work e-mail.
- Setting up my work e-mail in one mail client, and my hotmail in a separate client. Same issues as above, one receiving push e-mail and the other not.
And here's something funny: If I set up one and then the other in the default HTC mail client, the first one will work with push the but second one won't. BUT, if I then do a manual sync to make the second one "catch up", that second one will start receiving with push but the first one no longer does. I can keep doing this, and it seems like only one can be "active" at a time.
I've tried different clients with the same results, and tried Touchdown which many people recommend, but Touchdown is built to allow only one active profile at a time (so only one EAS account pushing or polling).
I'm beginning to think it's a device limitation on the Evo 3D but it would be great to get around that - I've seen bits and pieces around saying that, due to licencing, iPhones can have up to 5 EAS accounts at a time, and different Android phones can have varying numbers, but haven't seen anything particularly clear or definitive.
Any help would be much appreciated. I'm running stock ROM, ICS 4.0.3.
Cheers

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