[Request]Need Help for Device Return - AT&T HTC One (M7)

Hello everyone. I jumped the gun and rooted/unlocked the BL and am running the stock Deoxed rom that is located in the dev section. But now I need to return the phone as the service around here isnt great. Since I am in a tight window I am unsure what to do since there is no RUU available and no Nandroids of stock AT&T.
Any suggestions would be helpful!

I would just do the return I don't think they would really check the boot loader.

As long as you have a stock rom on there you should be in the clear. I've returned unlocked phones before and the AT&T rep never did more than reboot the phone.

tier~ said:
As long as you have a stock rom on there you should be in the clear. I've returned unlocked phones before and the AT&T rep never did more than reboot the phone.
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Click to collapse
+1, I've returned unlocked phones also without any trouble.

Give it a try, you might get lucky and they won't notice..
Anyone reading this can avoid this by always doing a nandroid before installing a custom ROM..

They won't notice. When I exchanged my note 2.it even had a different boot animation than the stock one and he still exchanged it. They really don't check.

cdromo90 said:
They won't notice. When I exchanged my note 2.it even had a different boot animation than the stock one and he still exchanged it. They really don't check.
Click to expand...
Click to collapse
Even with a custom recovery?

mobilecarlos said:
Even with a custom recovery?
Click to expand...
Click to collapse
Yup.

Be careful...I exchanged my Rooted Stock ATT HTC One and the rep got ready to restore the phone to factory settings. However, I told him I'd do it instead. Good thing I did because it went into TWRP to restore the phone..than there was also a white screen with a message at the bottom of the screen about custom recovery...I didn't read the entire message because the phone re-booted. But if the Rep would've wiped the phone, he would have seen all this...
So my best advice is to wipe the phone yourself...

I'm a rep at ATT and we don't hardly check an if it is it doesnt matter any way we still return it.
Sent from my HTC One using Xparent Blue Tapatalk 2

Related

[Q] My Photon became and Electrify?!?!

I bought a Motorola Photon and unlocked the boot loader, rooted, Clockwork Mod Recovery'd, tried the whole Sprint phone unlocked for all carriers, then flashed CM9.
I tried to sbf back to stock and somehow (assuming I downloaded the wrong file along the way) I now have a Motorola Electrify that tries to run on U.S.Cellular.
I have subsequently downloaded all three stock sbf files on ShabbyPenguin's website and none of them will flash. (Super mega thanks to Shabby!)
I apologize if this is a duplicate thread. I've been searching all over this forum and the general interweb since roughly 9:00pm last night. Does anyone know a way I can force my phone to allow the flash that keeps failing on "re-enumeration"?
I come from mostly Samsung devices and RSD seems to be the closest thing to "download mode" but in download mode you can pretty much flash anything. Sorry this is long and rambling.
jonas916 said:
I bought a Motorola Photon and unlocked the boot loader, rooted, Clockwork Mod Recovery'd, tried the whole Sprint phone unlocked for all carriers, then flashed CM9.
I tried to sbf back to stock and somehow (assuming I downloaded the wrong file along the way) I now have a Motorola Electrify that tries to run on U.S.Cellular.
I have subsequently downloaded all three stock sbf files on ShabbyPenguin's website and none of them will flash. (Super mega thanks to Shabby!)
I apologize if this is a duplicate thread. I've been searching all over this forum and the general interweb since roughly 9:00pm last night. Does anyone know a way I can force my phone to allow the flash that keeps failing on "re-enumeration"?
I come from mostly Samsung devices and RSD seems to be the closest thing to "download mode" but in download mode you can pretty much flash anything. Sorry this is long and rambling.
Click to expand...
Click to collapse
Yikes... I think once people flash that Electrify SBF by mistake, they are screwed.
Well, crap.
Take it to nearest Sprint store ask someone there to reprogram it you tried to do a system update and the battery died in the middle of it and how your phone is now is the end result if you have insurance it will be free to program it and if it fails to program should get new/ refurbished one for free or at the worst what ever the replacement fee is worth a shot worked for me once I tried to flash an sbf and my damn battery drained completely. Took it to Sprint store said the above and received the above. Gl
Sent from my MB855 using xda premium
I don't have insurance.
If you dont have the insurance it will cost you $35 for a replacement phone. I bricked mine without insurance and had to cough up the $35 for a new one. They tried reflashing my phone for free though but it didnt fix issue, so they should reflash it for you no problem without charging
Do you think they'll do it even though its booting up as an electrify on U.S.Cellular?
jonas916 said:
Do you think they'll do it even though its booting up as an electrify on U.S.Cellular?
Click to expand...
Click to collapse
Honestly, it depends on who you see. As a Sprint employee who works at a S&R store, and into rooting myself, I'd have no problem with it (Upstate NY btw). But technically, since it's unlocked, its broken the warantee, and if you go to a store thats very by the books, it's gonna be iffy. If you can, go to a serice and repair store that IS NOT corporate, and likely they'll do it for you. If they ask if you rooted it, just say yes, and one of two things will happen. Either they'll say "sorry, we can't help you" and then you go to a different store, because trust me, that **** doesn't get noted or anything, or since the guy knows what rooting is, he's probably into it himself and will sympathise and get you a new one.
Sprint service and repair store turned me down. Looks like I'm just gonna keep at it. I figure I'll get it at some point. If anyone has any other suggestions, I'll give it a try.
jonas916 said:
Sprint service and repair store turned me down. Looks like I'm just gonna keep at it. I figure I'll get it at some point. If anyone has any other suggestions, I'll give it a try.
Click to expand...
Click to collapse
Does you phone say unlocked ?
Currently, it does not say unlocked. It also gives me an error message if I try to execute any fastboot commands aside from:
moto-fastboot -w
&
moto-fastboot reboot
Motorola is saying all I can do is send it in to them. I can get into RSD mode but nothing will successfully flash. I'm starting to think they might be right. I'm just so used to having Samsung phones. They're relatively easy in comparison. If anyone has any ideas, I'm open to suggestions.
Try # moto-fastboot -w and then rds unlock then #moto-fastboot erase recovery #moto-fastboot flash recovery recovery-cyan-photon3.img (cwm) and you should be good! *cross fingers*
Sent from my MB855 using xda premium
Yeah, that is not going to work either.
That electrify ROM is a PITA when placed on the Photon.
I was able to exchange mine at the local store, but I luck out in the fact that they LOVE me there.
My exchange didn't cost me a dime either. However by that time the phone wouldn't charge either, so it wasn't booting, so they couldn't see the unlocked or the US Cellular boot animation.
Plus the fact the the owner and one of the techs were running Photons really helped.
Good luck.
I have the same problem I think the only way to solve this is to actually unlock it and use a custom rom. OR wait for Sprint to release a 2.3.5 rom to flash since you have a 2.3.5 bootloader I basically have a useless phone now
radrian92 said:
Try # moto-fastboot -w and then rds unlock then #moto-fastboot erase recovery #moto-fastboot flash recovery recovery-cyan-photon3.img (cwm) and you should be good! *cross fingers*
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
Do I put the # in? I've never done that before.
Sent from my Nexus S 4G using Tapatalk
jonas916 said:
Do I put the # in? I've never done that before.
Sent from my Nexus S 4G using Tapatalk
Click to expand...
Click to collapse
No without it
Sent from my MB855 using xda premium
Ok, I've tried that. Basically what I've found is that the 2.3.4 sbf for both the Photon 4G and the Electrify are unlockable, but the 2.3.5 which is available for the Electrify comes with a non unlockable bootloader. Somewhere along the line I must have accidentally flashed that and now I'm screwed. There is no way to downgrade without unlocking and no way to unlock that bootloader at this time. Sorry for the bad news to anyone else in this predicament. If anyone comes across a solution, please let me know.
jonas916 said:
Ok, I've tried that. Basically what I've found is that the 2.3.4 sbf for both the Photon 4G and the Electrify are unlockable, but the 2.3.5 which is available for the Electrify comes with a non unlockable bootloader. Somewhere along the line I must have accidentally flashed that and now I'm screwed. There is no way to downgrade without unlocking and no way to unlock that bootloader at this time. Sorry for the bad news to anyone else in this predicament. If anyone comes across a solution, please let me know.
Click to expand...
Click to collapse
try "frying" the phone phone/cpu so u can get it replaced without them seeing it unlocked ?
More or less that is what I did. By the time I brought my phone into the local store, it wouldn't even turn on.
Now when the tech put his charged battery into the phone, it showed whatever it did, but I was taken care of.

*Bricked* Galaxy note, after wrong rom install

Hey guys, first post, first real major issue I've encountered well rooting a phablet.
I have a ATT galaxy note, yesterday I rooted it and installed the Saurom ROM, everything was a breeze, I decided to try out ICS, I accidentally installed Criskelo onto the device before finding out it wasn't okay for the ATT note.
It hung on installing the rom itself and so I removed the battery imagining I could just revert to Saurom til I found a new ICS rom. But after I interuppted the ROM from installing, I get NO POWER! No download mode, nothing whatsoever on the screen =[ I'm ultra sad, best solution I find for the note is possibly a USB jig but I don't know if it will bring me back from this...
ANY HELP IS GREATLY APPRECIATED! I'm sitting here with a bricked note and a broken heart.
Don't be heartbroken just yet. This just happened to a friend of mine with his Note. I'm sending him your way. He's working today so I doubt he can get to you right away but I'm pretty sure he has the answer you need.
Sent from my SAMSUNG-SGH-I717 using xda premium
Have you tried accessing the phone with odin to see if it shows up there?
did you install CWM prior to flashing? try the three button combo to boot into recovery
did you backup prior to flashing ICS?
erikistehsex said:
Hey guys, first post, first real major issue I've encountered well rooting a phablet.
I have a ATT galaxy note, yesterday I rooted it and installed the Saurom ROM, everything was a breeze, I decided to try out ICS, I accidentally installed Criskelo onto the device before finding out it wasn't okay for the ATT note.
It hung on installing the rom itself and so I removed the battery imagining I could just revert to Saurom til I found a new ICS rom. But after I interuppted the ROM from installing, I get NO POWER! No download mode, nothing whatsoever on the screen =[ I'm ultra sad, best solution I find for the note is possibly a USB jig but I don't know if it will bring me back from this...
ANY HELP IS GREATLY APPRECIATED! I'm sitting here with a bricked note and a broken heart.
Click to expand...
Click to collapse
Some ROMs can damage the device's onboard flash. Surprisingly the Note is one of the few devices that you can actually physically break by flashing the wrong ROM.
erikistehsex said:
Hey guys, first post, first real major issue I've encountered well rooting a phablet.
I have a ATT galaxy note, yesterday I rooted it and installed the Saurom ROM, everything was a breeze, I decided to try out ICS, I accidentally installed Criskelo onto the device before finding out it wasn't okay for the ATT note.
It hung on installing the rom itself and so I removed the battery imagining I could just revert to Saurom til I found a new ICS rom. But after I interuppted the ROM from installing, I get NO POWER! No download mode, nothing whatsoever on the screen =[ I'm ultra sad, best solution I find for the note is possibly a USB jig but I don't know if it will bring me back from this...
ANY HELP IS GREATLY APPRECIATED! I'm sitting here with a bricked note and a broken heart.
Click to expand...
Click to collapse
You may need to contact mobile tech videos and get jtag unbricking service.
A bad flash happened to me in my first week of owning the phone so I was under the 30 day return policy with AT&T. I told them I was updating apps in the market, it got super hot, shut off, and would not power up.
They couldn't get it to turn on either, for obvious reasons, and they exchanged it no further questions asked. Hopefully your still in the return period.
Sent from my Icey G-Note Beast with XDA Premium 0_o
I done the same thing..odin should pick it up kust flash att recovery
Sent from my SAMSUNG-SGH-I717 using XDA
I'm sorry to say you probably have a hard brick on your hands. There's more info in this thread. I did the same thing myself. studacris's answer is the only option, you'll need to send it to someone who can do a JTAG repair on it, or you need to hope it's under warranty and send it back to AT&T and tell them that it just plain broke.
All notes are under warranty from Samsung still. They are for a year of purchase date. note has not been out a year.
Normally when I've had a a phone brick on me or a friends phone when out of the 30 day period, I would call 611 and have them send me a phone and when I received the new one I would mail the bricked one. It wasn't a big issue since the phones have manufacture warranties. Now they opened a device support center near buy and you can go and get a new one that same day.
Sent from my SAMSUNG-SGH-I717 using XDA
question for the OP's question, Samsung has that flash counter on the phone, I'm assuming with a bad flash like this it doesn't go up. But does it? And it if does, would Samsung be able to tell what happened? I know Samsung has a hard stance on flashers. To OP, I did the same thing, and I resorted to getting the JTAG thing done, the few places I've came across won't charge unless they can fix it. And they only charge like $50.
I tried jtag. Waste of money. They could not save my phone, plus they charged me $30 for looking at it.
Not to mention I lost out on my shipping.
Sent from my SAMSUNG-SGH-I717 using xda premium
The last resort is to try a Jig to force download mode. If that fails, you are done. You can look on your PC in the Device Manager. In there it will show you an "state" when you connect the device trying to get into Download Mode. Google that state. I am guessing you are getting the bad one which at this time is a device exchange.

Return phone for warranty work.

So I am thinking about exchanging my phone (would have to do it through samsung, because the place i bought it the time limit expired) because the pictures are horrible, I really think there is something wrong with the phone.
My question is, I am rooted, and have flashed a few roms. Can I just odin back to stock? Or is there some kind of flash counter that needs to be reset?
Thanks
Yes you can just flash back to stock but as far as resetting the counter ...I don't think there's a way yet.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
d_bot said:
So I am thinking about exchanging my phone (would have to do it through samsung, because the place i bought it the time limit expired) because the pictures are horrible, I really think there is something wrong with the phone.
My question is, I am rooted, and have flashed a few roms. Can I just odin back to stock? Or is there some kind of flash counter that needs to be reset?
Thanks
Click to expand...
Click to collapse
This is the guide I used. It has all the files you need. http://galaxys3root.com/galaxy-s3-unroot/how-to-unroot-t-mobile-galaxy-s3-sgh-t999/
Depending on the method you used to root, your counter will most likely be non-Zero. Since triangle reset does not yet support the T999, your out of luck. If you bought the phone in a non Tmobile store, they normally don't check the boot loader. So your best bet is to restore stock, then do a factory reset and leave the phone on for the return, so they don't think you have messed with it. I returned mine for an exchange to a Walmart and they didn't check the boot loader. YMMV.
sfsilicon said:
This is the guide I used. It has all the files you need. http://galaxys3root.com/galaxy-s3-unroot/how-to-unroot-t-mobile-galaxy-s3-sgh-t999/
Depending on the method you used to root, your counter will most likely be non-Zero. Since triangle reset does not yet support the T999, your out of luck. If you bought the phone in a non Tmobile store, they normally don't check the boot loader. So your best bet is to restore stock, then do a factory reset and leave the phone on for the return, so they don't think you have messed with it. I returned mine for an exchange to a Walmart and they didn't check the boot loader. YMMV.
Click to expand...
Click to collapse
yeah I bought mine at walmart, but it is past the 15 days dont know what to do now.....
Thanks guys
Don't worry about the counter thing... I have returned 2 android phones that were heavily modded and nothing ever happened. I did a warranty exchange with my T- mobile SGS2 about 6 months ago. I just made sure to flash it back to stock and get rid of any evidence that would make someone think I modded. Do you really think that Samsung checks every phone they get back for warranty replacement? Do you have any idea how many phones they get returned? I don't know, but I'm sure it's a butt-load! Personally, I wouldn't worry about it. FYI. This has been my experience. I cannot guarantee the same for others.
Sent from my SGH-T999 using xda premium
dave2metz said:
Don't worry about the counter thing... I have returned 2 android phones that were heavily modded and nothing ever happened. I did a warranty exchange with my T- mobile SGS2 about 6 months ago. I just made sure to flash it back to stock and get rid of any evidence that would make someone think I modded. Do you really think that Samsung checks every phone they get back for warranty replacement? Do you have any idea how many phones they get returned? I don't know, but I'm sure it's a butt-load! Personally, I wouldn't worry about it. FYI. This has been my experience. I cannot guarantee the same for others.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
Thanks.
Also, for future readers, the Counter Flasher Reset (Triangle Away) now supports US versions.
Go to the thread here:
http://forum.xda-developers.com/showthread.php?t=1494114

Warranty replacement question

I received a replacement device and it has a dead proximity sensor, I installed the leaked RUU thinking that was the software, but it wasn't. I need to send the phone back for a replacement. I'm s-on and locked, can I send the phone with that software? I mean I got the phone yesterday and haven't done anything else with it. I'm sorry if this has been already asked. Thanks for your help.
yeah you can send it back with the RUU. Once, I sent back a CM9 Nexus, rooted, unlocked, and with all my data on it because I forgot to reset it and they didn't care. I've also sent back a couple rooted Rezounds
AshtonTS said:
yeah you can send it back with the RUU. Once, I sent back a CM9 Nexus, rooted, unlocked, and with all my data on it because I forgot to reset it and they didn't care. I've also sent back a couple rooted Rezounds
Click to expand...
Click to collapse
Don't forget custom bootsplash and boot animations with sound.
So they'll know it's been modified the second they turn it on.

[Q] Will Verizon know I rooted?

My S4 suddenly stopped charging the other day, and my immediate response was to unroot and take it to Verizon to see what is up. I never installed a custom rom, but had TWRP recovery installed. I used the No Wipe Stock unrooted image in Odin to put my phone back and Verizon had me to a factory reset. Apparently that is necessary before doing a warranty claim. Now, the guy at the store said that if it was previously rooted, or currently rooted they would reject it and I would be on the hook for several hundred dollars. Is there anyway they can tell that I did root it before?
Will they know you rooted? Not necessarily. However, I'd be surprised if the S4 didn't have a flash counter. Assuming it does, they'd know (at minimum) that *something* was flashed to your phone and how many times something was flashed.
brownbeardthepirate said:
My S4 suddenly stopped charging the other day, and my immediate response was to unroot and take it to Verizon to see what is up. I never installed a custom rom, but had TWRP recovery installed. I used the No Wipe Stock unrooted image in Odin to put my phone back and Verizon had me to a factory reset. Apparently that is necessary before doing a warranty claim. Now, the guy at the store said that if it was previously rooted, or currently rooted they would reject it and I would be on the hook for several hundred dollars. Is there anyway they can tell that I did root it before?
Click to expand...
Click to collapse
When you boot it up the first screen that comes on....does it say custom?
Sent from my Blazing Fast Galaxy S4
hogowner said:
When you boot it up the first screen that comes on....does it say custom?
Sent from my Blazing Fast Galaxy S4
Click to expand...
Click to collapse
Nope, doesnt say custom. And the device status says official. I am pretty skeptical they will see anything, and the only things I flashed through ODIN were the MD2 and MDK kernels. I just want to make sure I have all my bases covered.
I think you'll be okay. Most likely what they'll do is turn it on to see whether or not it says custom, plug it in to see if it charges or not, ten hand you a brand new device,
lSUPERFLYl said:
I think you'll be okay. Most likely what they'll do is turn it on to see whether or not it says custom, plug it in to see if it charges or not, ten hand you a brand new device,
Click to expand...
Click to collapse
Well I already got the replacement device in the mail today. Now I have to send my defective one off. Its there where they will check on the phone.
I returned my phone to best buy after rooting and flashing multiple roms to it and got a new one within first fourteen days and they never knew that I had unrooted it. I know that's different circumstances but just letting you know my experience
Sent from my SCH-I545 using xda app-developers app
They may come repo your phone..better hide it.
Sent from my SAMSUNG-SGH-I337 using xda premium
Best buy doesn't care.
Sent from my SCH-I545 using Tapatalk 4 Beta
brownbeardthepirate said:
Well I already got the replacement device in the mail today. Now I have to send my defective one off. Its there where they will check on the phone.
Click to expand...
Click to collapse
I mailed back devices rooted and rommed and never had an issue. I don't even think they check.
Sent from my SCH-I545 using Tapatalk 2

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