I ordered the Developer Edition and recieved it today. Lo and behold, giant piece of dust under the screen! Disappointment with HTC aside, I unfortunately have no choice but to send it back to HTC for repairs since I got it straight from them and not from a carrier (stupid, I know). They said that since it's such a hard phone to repair, they'll probably just send me a new one. Anyone else go through this? For anyone that did, did they repair it or did they send you a new one? Thanks for any help.
Never mind, didn't realize this was the AT&T forum. You can delete this thread.
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Cheap EBAY car charger from Bargaincell.com fried the charging circuit/sync/USB connnector on my brand new 8525. The guy tells me he won't do anything about damages, so I'm stuck needing a replacement motherboard. Other than this my device is in perfect condition, so I'm not looking to part it out either.
If you have an operational motherboard, Please email me at:
natedog731 <NO @ SPAM> hotmail.com
THANKS!
Have you tried putting the phone in for warranty?
Well, I got the phone 2nd hand off of ebay (No Warranty). Shortly there after, another ebay product killed it. See this thread: http://forum.xda-developers.com/showpost.php?p=1443395&postcount=22
I would still try and get it replaced through AT&T. I bought my 8525 through eBay and had an issue with it and AT&T still replaced it under the manufactures warranty for me. I've done it numerous times with phones over the years. The number you should call is 1-800-801-1101. It's definitely worth a shot...
Hmmm... I suppose the worst thing they can tell me is "no"...
I'll be damned... I didn't think that would work... A replacement is on the way! Thanks for the idea, TheBrit and ahfunaki!!
No problem, glad to have saved you some time and money...
And the nice thing is too, the phone you'll receive basically is brand new...
Bah... Cingular/ATT sent me a unit with the White screen issue. right out of the box... *sigh* A replacement for the replacement is on the way...
Nate731 said:
Hmmm... I suppose the worst thing they can tell me is "no"...
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Or charge you for the new phone after they determine the damage wasnt due to a defect. You gotta be careful as they try to find anthing to make your fault. I got a couple boards if interested
LOL Just called them again tonight... Time for the replacement for the replacement for the replacement . The rep tried to talk me into taking a different model in exchange. "Sir, since you've had the trouble with that model, how about a different model instead? A Blackberry 7100, perhaps?" LOL. He didn't seem too surprised that I asked about the Tilt, and it seemed like he checked stock and said that there was none so far. We'll see what happens.
omg.....really>? if i would of known this i wouldnt of opened my phone and voided it....do you guys think that they will accept it?? i got my 8525 from ebay
to ahfunaki:
Can you write all procedure step by step, because I don’t live in USA but I have couple friends in USA with ATT account? I can ask for help but their don’t realize how to do it, because I was send my device couple weeks ago but in ATT local store refuse to help because of ebay purchase. A can call to ATT via skype and organize everything.
Sorry for my poor English.
Okay. So about a week ago, I got my GTS7500. On the first day, I successfully rooted it. The next day, I broke it in a incredibly careless way using the command line: http://forum.xda-developers.com/showthread.php?t=1744909
It is now completely unresponsive. Don't question me on that. I know.
I emailed Samsung with a fabricated story, trying to sort out a repair/replacement... 3 days later, nothing.
So after giving up with the email system, I finally phoned customer support yesterday.
I described everything that had happened (a version in which my phone just dies unexpectedly with no wrongdoing from myself...), and I was sent an email with all the information I need to send it to a repair centre.
So, it's all packed and ready to be sent to Norwich Samsung Repair Centre.
...I am quite anxious though.
I asked if I'd be getting a replacement, and I was told I would be getting the phone I sent but repaired. Well... if they DO repair the phone, they'll see that I've tampered with it.
Unlike what I thought, I won't be getting a replacement... but what if they can't repair it?
I'm nervous I'm going to get an email or a phone call from someone at the repair centre with bad news... or confronting me on my heinous crime.
Also, if they find something, they'll likely remember my phone and my details and have it blacklisted from being repaired in any repair centre.
To add to my worries, I finally got a reply from my email:
Unfortunately we are unable to replace your mobile phone as your warranty in accordance with your statutory rights within the first 28 days lies with your retailer, after this time has elapsed your warranty is a repair only, therefore if the retailer are refusing to exchange the unit for you, all that we can offer you is a repair.
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More and more seems like they won't be sending back a new shiny phone... which is a shame.
The virgin mobile branding really pisses me off.
Also, I have written a description of what happened to my phone which I must send with the phone to the repair centre. At the end of it I've added:
If it does turn out to be completely unrecoverable like I expect, I ask that you refurbish me with an unlocked phone. Unfortunately, the seller I bought this phone from claimed it was not locked to a provider, but it turned out to be locked with Virgin Mobile. In the time the phone was working, I had not yet changed providers/sims.
This would be much appreciated to save me the hassle of doing this.
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Is this a good idea? Will it do any good/harm? Given that it seems quite unlikely I will be receiving a new phone, should I ask them for an unlocked phone?
I'm not sure if it perhaps looks a little suspicious...
Should I even send it off??? If I go in person will it increase my chances? Could i walk away with a repaired/new phone in the same visit?
Please give me some answers quickly. If I'm sending it off I want to do it later today.
Many thanks.
98 views and no replies?
Please, I need some advice. If I send my phone later today and then find out on this thread that it was a bad idea, that's gonna really piss me off.
ask for a unlocked one
ajay8055, I'm trusting you... Because you're the only person who replied.
Let's see what happens.
Off to the post office now.
hedgehog90 said:
ajay8055, I'm trusting you... Because you're the only person who replied.
Let's see what happens.
Off to the post office now.
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It's always fuzzy to have carrier locked phones they end up with problems more often.... And dude before flashing a firmware ask someone of your carrier to see if it works or not.... Preventing is better than cure
So I've now sent it back.
But there was a slight problem, or seemingly so.
In the email, it said this:
You can send the handset off for repair by using one of the below address options:
‘FREEPOST SAMANREP’ (This is a freepost option)
(On the front of the envelope)’
OR
‘A NOVO COMMUNICATION HOUSE (This is a standard delivery option and will be chargeable)
SAMSUNG
VULCAN ROAD NORTH
NORWICH
NR6 6AQ’
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So, I did the above option, I just put FREEPOST SAMANREP on the envelope. This seemed strange to me at the time. When I took it to the post office, the lady behind the window looked at it and gave me a puzzled/concerned look, and I explained to her the reason behind it.
I sent it anyway.
Won't be too surprised though if it's sent to the return address in a couple days...
What's weirder is googling FREEPOST SAMANREP returns absolutely zero results. Try it yourself if you don't believe me.
What do you think? Weird?
Also, I'd like some reassurance about my return. I'm quite anxious that I'm gonna get in trouble.
I've just done the same thing - sent my phone back to "FREEEPOST SAMANREP" for repair, as instructed by Samsung and printed on their address label. I got alot of resistance from staff at the Post Office, who were convinced that it wasn't a valid address.
Was there a happy ending to your story?
I just purchased a used Atrix online. When I put in my sim and tried to type in the carrier unlock code, I wasn't able to enter it because I found that there were dead spots on the screen.
Note this is pretty much right out of the box. The only thing that I can think of that might have messed it up is that I stuck my nail in the crack between the side and the screen and moved it along the length of the phone to get some dirt accumulated there out.
What I'm wondering is if I have royally screwed up my digitizer b/c of what I did and if there is a way to fix it? Or do you think i was sent a dud?
I've got the same. The same things are with other Motorola phones like Defy or Milestone.
I've send my Atrix to service
Thanks for the response. Sorry for not doing a search ahead of time. Looks like this is fairly common.
Try warranty. I bought a used one, had the same problem, called in and they replaced it. I didn't tell them I bought it used, nor did they ask. Sent me out a new phone, not a refurbished one.
chrism.brunner said:
Try warranty. I bought a used one, had the same problem, called in and they replaced it. I didn't tell them I bought it used, nor did they ask. Sent me out a new phone, not a refurbished one.
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Oh really? Warranty through AT&T or Motorola?
I use Motorola, they send out new phones, AT&T send out refurbished phones. I found Motorola easy to deal with. I bought my phones used, they didn't ask, and I didn't offer the info. They replaced 2 phones for me.
Another digitizer thread about the atrix. Nothing new here, move along people.
I know it should be common sense but stupid me it wasn't so thought i'd pass it on here for anyone else in this situation.
Well having a device replaced under the 1yr warranty from ATT and got what seems to be now after i unlocked bootloader, twrp recovery, flashed custom rom, etc is now bunk! So i call ATT Warranty Exchange to tell them about my bunk refurbished device they sent me so i can get this one now exchanged for another. Well the lady said she needs to have me install some ATT app so she can basically diagnose my device first. I say ok so she sends me a text message with a link for app download and install, DO NOT DO THIS, HANG UP PHONE!!!
Well basically i downloaded and installed the app and what this does is gives ATT full access to your phone by remote! Not even a second after she connected to my device she says to me, "When did you root this phone?" I **** my damn pants and just denied everything and said i didn't and then she said well maybe since it's a refurbished device it was rooted before. Then she wanted to put me on hold it seems to get a supervisor to look further into it which i'm sure they would have then seen the date of root which is obviously after i received the device. So needless to say i hung up right away and deleted the damn app ASAP!
Now i'm worried to call back to Warranty to try again because i'm sure now she added on my account that i have a rooted device so who knows if they will help me now? Going to call them later tonight and see what happens. Will update this thread if people are interested so thought i'd just throw that tip out there. Worst comes to worst i have Square Trade warranty too for 2yrs so could just pay the deductible and get a new device from them but guess we'll see. Maybe just live with my device for another 4-5 months until the HTC M8 comes out?
Hi guys...ok I contacted lg thru email about my phone with burned out pixel on the edge and i got a RA number and shipping label...and they fixed it and its on the way back....my question is...do they repair or just send a different one back...they recieved it yesterday and sent it out today and that seem very fast for fixing it...if they did at all.? reason im asking i'm wondering if i should buy my screen protector on ebay now so i have em by the time it gets here...