Hi I just had to get my evo 3d replaced due to a failure in my battery and worst nightmare it was rooted. I think I can lock it and flash the stock ruu. Are they going to charge me if it says relocked and has stock ruu. It was replaced do to a hardware issue, I don't know of my phone was replaced by warranty or insurance but I think it was insurance but if warranty will I be charged. Again replaced for hardware issue. If they charge me how much???
PS: I got my phone within 24 hours like VMUSA's insurance. How long does warranty take? How much would warranty charge me?
Also I'm freaking out so sorry for repeated things.
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nathansuchy said:
Hi I just had to get my evo 3d replaced due to a failure in my battery and worst nightmare it was rooted. I think I can lock it and flash the stock ruu. Are they going to charge me if it says relocked and has stock ruu. It was replaced do to a hardware issue, I don't know of my phone was replaced by warranty or insurance but I think it was insurance but if warranty will I be charged. Again replaced for hardware issue. If they charge me how much???
PS: I got my phone within 24 hours like VMUSA's insurance. How long does warranty take? How much would warranty charge me?
Also I'm freaking out so sorry for repeated things.
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They will charge you max $35 and will run a diagnosis on the phone but if its a hardware issue and not a software issue, they wont even bother to check the bootloader. flash the stock ruu thou.
ipagan10 said:
They will charge you max $35 and will run a diagnosis on the phone but if its a hardware issue and not a software issue, they wont even bother to check the bootloader. flash the stock ruu thou.
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I am going to flash stock ruu are you talking about HTC warranty?
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nathansuchy said:
I am going to flash stock ruu are you talking about HTC warranty?
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Oh no I was talking about sprint warranty but its more or less the same I don't know how much they'll charge you thou but I think they wont charge you at all as its an internal hardware problem so it couldn't be your fault.
ipagan10 said:
Oh no I was talking about sprint warranty but its more or less the same I don't know how much they'll charge you thou but I think they wont charge you at all as its an internal hardware problem so it couldn't be your fault.
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Well I called Sprint(VirginMobile) so they probably did it through their warranty. It will be relocked and have the stock ruu so they will hopefully not notice or care
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Also VM told me rooting wont ban my insurance so I think I'll be fine
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nathansuchy said:
I am going to flash stock ruu are you talking about HTC warranty?
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ipagan10 said:
Oh no I was talking about sprint warranty but its more or less the same I don't know how much they'll charge you thou but I think they wont charge you at all as its an internal hardware problem so it couldn't be your fault.
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Ok I did a little digging and well as long as the phone isn't broken (dropped or water damage) they'll try to solve it regardless of the re-locked alert on the bootloader. They normally won't charge you.
Ok thanks
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You don't need to tell them what you do with your phone. Just give vague answers and send it away.
That's what I did told them my phone would not charge. I'll be getting another new phone as my replacement was purple and I don't like purple...
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My View has completely died. Just went to turn it on one day and it won't respond at all. Of course it's S-off and can't even do an
RUU. Anyone know if HTC will repair it even if it's rooted? I don't know how extensive they test completely bricked devices.
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abhaxus said:
My View has completely died. Just went to turn it on one day and it won't respond at all. Of course it's S-off and can't even do an
RUU. Anyone know if HTC will repair it even if it's rooted? I don't know how extensive they test completely bricked devices.
Sent from my SPH-D710 using xda premium
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My Flyer was rooted with a custom ROM and they fixed the LCD that was out for free. It was still s-off when I got it back. Give them a call. They have a super fast repair process. Mine was an 8 month old Tech4Less refurb and they treated me like I paid full price. Be sure to post your experience.
I had this happen to me. If you have not tried this yet I suggest plugging it in for an hour or so. I was then able to boot into recovery.
Well, i have a rooted, s-offed, and rommed E3D, which is still in fully working condition except for the reason im sending it into repair.
The headphone jack doesn't output sound as well, and seems to be loose because any pair of headphones I use, the sound only comes out of right side unless I push and hold the wire in the jack.
So my question is, because I know this isn't a simple fix, and music is a major part of my life, do I have to S-on, unroot, and install the stock rom to send it into repair?
S-on, relocked and with Stock firmware+rom
Brought mine into a sprint repair center, 1 week after i had received it as a refurb, with 1.4 s-off and myns ics rom with some screen and button light issues. They looked at it and swapped it out for another refurb without saying a word. I guess i would call ahead and ask.
igor9 said:
S-on, relocked and with Stock firmware+rom
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From everything I've seen, the official policy is that Sprint techs are not supposed to discriminate against rooted users and have been very good about following that policy. You should be fine if you just take it in, especially since it is a hardware issue.
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Thanks for your replies guys! However, I'm not with Sprint, I'm with Rogers. Would the best course of action be to go S-ON, relocked, and stock rom?
The last thing I want is to end up waiting two weeks, get a repaired phone, then be charged 200 dollars for it.
supaphreek said:
Thanks for your replies guys! However, I'm not with Sprint, I'm with Rogers. Would the best course of action be to go S-ON, relocked, and stock rom?
The last thing I want is to end up waiting two weeks, get a repaired phone, then be charged 200 dollars for it.
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Ah. You're with Rogers ...
S-on and stock would probably be a good idea.
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VictoriousShooter said:
Ah. You're with Rogers ...
S-on and stock would probably be a good idea.
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I'll get right to it then. Thanks for the help .
So my phone won't charge anymore and its completely dead. I'm guessing a new battery could fix this but I kind of want to pull for a new phone. Would my warranty be void if I send it with cm 10.1 installed?
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dgray66 said:
Would my warranty be void if I send it with cm 10.1 installed?
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No.
Actually you can, but they will not accept your warranty for it.
So if I send it back they won't charge me for a new one?
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micens said:
No.
Actually you can, but they will not accept your warranty for it.
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dgray66 said:
So if I send it back they won't charge me for a new one?
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Kolma said:
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If VM is anything like Sprint.... Sprint will not give you grief for warranty repairs when the phone is rooted or has a rom on it, so long as the problem/issue is hardware and not software. After 20 months, my digitizer wasa acting up too much for me to bear any longer. Went to sprint and they replaced it, no hassle. If you're concerned, return the phone to stock....
id4rox said:
If VM is anything like Sprint.... Sprint will not give you grief for warranty repairs when the phone is rooted or has a rom on it, so long as the problem/issue is hardware and not software. After 20 months, my digitizer wasa acting up too much for me to bear any longer. Went to sprint and they replaced it, no hassle. If you're concerned, return the phone to stock....
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That's what I ended up doing. For some reason after the I ran the ruu I stopped having problems but I already filed it broken so I might as well get the new one
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dgray66 said:
That's what I ended up doing. For some reason after the I ran the ruu I stopped having problems but I already filed it broken so I might as well get the new one
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are you sure it will be new and not a refurbished model?
ok i just had a fatal error happen, as i was running the 1.15 RUU (because i was having issues) status bar got to 17% the my asus computer rebooted to complete some updates that i had no idea were installing. mMy phone now does nothing at all.. no bootloader, no led when pluged in, i mean nothing. is there anything that i can do besides sell for dirt cheap,,, thanks
i guess with 100 views and no comments, that im screwed.. any developers out there need parts or a dead phone to tinker with ?.. i will be very slow to respond since i have no phone.. smdh
Are you positive you can't boot into the bootloader?
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Phaded said:
Are you positive you can't boot into the bootloader?
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yes 100%.. my fingers are hurting from holding power and volume down all day, and part of me thinks that if i push harder it will work.. lol.. that didnt work either. well i did take it to the verizon store today to buy a htc one and i told the guy that it powered off and wont turn back on, so he got me one ordered (dna) for no charge under htc's one year manufacture warranty since he strongly believes that the battery is bad.. ill agree and get my refurbished phone and not complain, i just have to deal with a lg lucid for a couple of days
I can jtag the unit for you
Zarboz said:
I can jtag the unit for you
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what kinda turn around? and how much?
reg442 said:
what kinda turn around? and how much?
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ill do it for free for you if you want and it takes me about a hour to do
Zarboz said:
ill do it for free for you if you want and it takes me about a hour to do
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i will see what kinda replacement that they send me on wedneday, ill pm you either way on wednesday.. Thanks
Zarboz said:
ill do it for free for you if you want and it takes me about a hour to do
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@ Z All the time you devote to others is truly inspiring.
reg442 said:
i guess with 100 views and no comments, that im screwed.. any developers out there need parts or a dead phone to tinker with ?.. i will be very slow to respond since i have no phone.. smdh
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Yeah JTAG is the best way to go. It sucks to lose all the data but at least you have a working phone. You 're only entitled of 2 claims within 12 months on Insurance. If you use them both you'll be dropped from the Insurance coverage for a year; no matter if you purchase a brand new device. So I'd suggest you save them
reg442 said:
ok i just had a fatal error happen, as i was running the 1.15 RUU (because i was having issues) status bar got to 17% the my asus computer rebooted to complete some updates that i had no idea were installing. mMy phone now does nothing at all.. no bootloader, no led when pluged in, i mean nothing. is there anything that i can do besides sell for dirt cheap,,, thanks
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Do the home recent and back leds flash when hold just the power button down ?
mrbidjey said:
Yeah JTAG is the best way to go. It sucks to lose all the data but at least you have a working phone. You 're only entitled of 2 claims within 12 months on Insurance. If you use them both you'll be dropped from the Insurance coverage for a year; no matter if you purchase a brand new device. So I'd suggest you save them
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i dont have insurance, HTC ia replacing the phone at no charge cause its only 7 months old and they come with a 1 year warranty..
bibleway said:
Do the home recent and back leds flash when hold just the power button down ?
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nothing at all.. my phone is so cold and lifeless...
reg442 said:
i dont have insurance, HTC ia replacing the phone at no charge cause its only 7 months old and they come with a 1 year warranty..
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Alright buddy good luck
reg442 said:
nothing at all.. my phone is so cold and lifeless...
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I mean unless you want to donate it to me haha I'd take it off your hands
If you want to have me jtag it let me know
This is my dev unit
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Zarboz said:
I mean unless you want to donate it to me haha I'd take it off your hands
If you want to have me jtag it let me know
This is my dev unit
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ill be in touch with you on wednesday either way
Got a refurbished DNA today, I guess it's better than nothing.. thanks again for the offer to fix. I have to send the old one back and hope I don't get charged for anything..
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I shattered the screen on my phone called for the one replacement for free no problems there. I chose to get the replacement device instead of having them fix mine. Should I flash this phone back to stock before sending it back in? I have boot loader unlocked but not S-off the phone. Any thoughts or experiences welcome. Thanks
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I thought you voided warranty when you unlock? Just relock and I 'think' you'll be fine
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brorex said:
I shattered the screen on my phone called for the one replacement for free no problems there. I chose to get the replacement device instead of having them fix mine. Should I flash this phone back to stock before sending it back in? I have boot loader unlocked but not S-off the phone. Any thoughts or experiences welcome. Thanks
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I just went through this. Before I sent mine back I went S-off, locked bootloader, removed the tampered and relocked tags, and went 100% stock, I left it s-off since people say this trips the tags again and can cause other problems. They still tried to charge me $290 to replace the motherboard since it was unlocked (they check if you requested an unlock token even though this doesn't mean you used it). After arguing with them they finally said they would fix my phone for free since it was all stock ("HTC supported software").
Ultimately, you'll have to see what they say when you send it back. For some people, HTC hasn't said a thing even if they left s-on and had relocked tag, for others they charged them $290 no matter what. The only advice I can offer if this happens is to point out that there are two separate warranties, a Limited Warranty and an Expanded Limited Warranty (the screen replacement). The screen warranty says nothing about unlocking your phone voiding the warranty.
I opted for the replacement phone I'm trying to use the RUU to flash back to stock but haven't gotten it yet. Hopefully I can get it back don't really want to be charged that much
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brorex said:
I opted for the replacement phone I'm trying to use the RUU to flash back to stock but haven't gotten it yet. Hopefully I can get it back don't really want to be charged that much
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I followed this http://forum.xda-developers.com/showthread.php?t=2751011, includes links to RUU. PM me if you have questions.