So my phone won't charge anymore and its completely dead. I'm guessing a new battery could fix this but I kind of want to pull for a new phone. Would my warranty be void if I send it with cm 10.1 installed?
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dgray66 said:
Would my warranty be void if I send it with cm 10.1 installed?
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No.
Actually you can, but they will not accept your warranty for it.
So if I send it back they won't charge me for a new one?
Sent from my HTC One V using xda app-developers app
micens said:
No.
Actually you can, but they will not accept your warranty for it.
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dgray66 said:
So if I send it back they won't charge me for a new one?
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Kolma said:
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If VM is anything like Sprint.... Sprint will not give you grief for warranty repairs when the phone is rooted or has a rom on it, so long as the problem/issue is hardware and not software. After 20 months, my digitizer wasa acting up too much for me to bear any longer. Went to sprint and they replaced it, no hassle. If you're concerned, return the phone to stock....
id4rox said:
If VM is anything like Sprint.... Sprint will not give you grief for warranty repairs when the phone is rooted or has a rom on it, so long as the problem/issue is hardware and not software. After 20 months, my digitizer wasa acting up too much for me to bear any longer. Went to sprint and they replaced it, no hassle. If you're concerned, return the phone to stock....
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That's what I ended up doing. For some reason after the I ran the ruu I stopped having problems but I already filed it broken so I might as well get the new one
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dgray66 said:
That's what I ended up doing. For some reason after the I ran the ruu I stopped having problems but I already filed it broken so I might as well get the new one
Sent from my HTCEVOV4G using xda app-developers app
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are you sure it will be new and not a refurbished model?
Related
"i", "j", and "n" keys on virtual keyboard do not work...wtf?!
My i, j and n keys are not working on my phone. I have tried 3 different keyboards and have tried typing in multiple apps and they are not working. I have tried restarting phone as well. Its like that thin vertical strip of those 3 keys of my screen is not working..
WTF?!?! Any ideas?????
It's a known hardware issue that Verizon is well aware of. It's happened to me twice (on my 3rd Bolt) and they will replace it for free. All you have to do is call 611 and get a rep on the phone. Sucks...I know!
Taykiin said:
It's a known hardware issue that Verizon is well aware of. It's happened to me twice (on my 3rd Bolt) and they will replace it for free. All you have to do is call 611 and get a rep on the phone. Sucks...I know!
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Are you sure about that? Also, I've had had my screen replaced before because I dropped it and it cracked and my phone is also rooted. So they will mail me one or can I go to a store and pick one up?
flooritnfly said:
Are you sure about that? Also, I've had had my screen replaced before because I dropped it and it cracked and my phone is also rooted. So they will mail me one or can I go to a store and pick one up?
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I'm 100% sure. I tried everything (Reflashed Roms, Tried various Keyboards, Unrooted, and still nothing...) the first time it happened to me. You'll notice if you go into landscape mode in the messaging app it'll work fine. The screen has deadspots on it. You have to call them and they will send you another one "next day" air and within that package, besides the "new" phone, they'll be return labels. Just unroot your device factory reset everything and ship it back.
I will call. use my phone for work everyday though and have to have it for work... Can I go to a store instead and get one you think?
Sent from my HTC ThunderBolt using XDA
You can try, but not sure that they'll come thru for ya. Best bet would be to hang in there until you have a day or two off then call so it doesn't impact your employment. And in the meantime use the phone in landscape mode for what you need it for.
Called customer service and this issue was not in there database. landscape mode isn't much better at all. If I go to store I have to unroot
Sent from my HTC ThunderBolt using XDA
flooritnfly said:
Called customer service and this issue was not in there database. landscape mode isn't much better at all. If I go to store I have to unroot
Sent from my HTC ThunderBolt using XDA
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Trust me it is...That rep was garbage. I thoroughly explained my situation both times and they new about it right off the bat. I'd call back...it's a manufacturer defect and they have to replace it for free.
What is current firmware of thunderbolt? If I unroot I have to be able to root again and is that rootable
Sent from my HTC ThunderBolt using XDA
The rep told me to call back from another phone..... Should I UN root my bolt first? Can they tell I am rooted over the phone? What should I do
Sent from my HTC ThunderBolt using XDA
flooritnfly said:
The rep told me to call back from another phone..... Should I UN root my bolt first? Can they tell I am rooted over the phone? What should I do
Sent from my HTC ThunderBolt using XDA
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No they can't tell over the phone, you'll be good...
Taykiin said:
No they can't tell over the phone, you'll be good...
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Are you sure? If you're wrong I'm totally screwed. What will they try and "troubleshoot" over the phone? What if they ask for the software version and what I tell them is not the one they are looking for?
flooritnfly said:
Are you sure? If you're wrong I'm totally screwed. What will they try and "troubleshoot" over the phone? What if they ask for the software version and what I tell them is not the one they are looking for?
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I'm positive...all they'll say is to factory rest blah, blah, blah...they shouldn't tho...the only way they'll know is if you tell them...a knowledgeable rep will know exactly the issue. It's a known issue period. Look on the Verizon website. It's on their site talking about it...Many other users have had the same exact issue on here and other forums...tell them whatever is the latest OTA...
Sent from my ADR6400L using Tapatalk 2
Taykiin said:
I'm positive...all they'll say is to factory rest blah, blah, blah...they shouldn't tho...the only way they'll know is if you tell them...a knowledgeable rep will know exactly the issue. It's a known issue period. Look on the Verizon website. It's on their site talking about it...Many other users have had the same exact issue on here and other forums...tell them whatever is the latest OTA...
Sent from my ADR6400L using Tapatalk 2
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Ok but what if they ask me what my current software version is? I obviously cannot tell them my rom one, they need whatever the current RUU # is right? Which is what? 2.11.605.19?
Yes it is. You can tell them you have rebooted your phone multiple times and factory reset as well. Tell them you have already gone through all the trouble shooting and it still is malfunctioning. It is a known issue with the bolt.
Sent from my ADR6400L using xda premium
Dropped my phone at work today and the screen is completely trashed.
If I send my phone in for a repair do I need to flash it back to 100% stock?
I'll be paying out of pocket anyway since I don't have insurance or anything on it. Will LG care?
Teirce said:
Dropped my phone at work today and the screen is completely trashed.
If I send my phone in for a repair do I need to flash it back to 100% stock?
I'll be paying out of pocket anyway since I don't have insurance or anything on it. Will LG care?
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Yeah they do Samsung doesn't care tho
Sent from my SAMSUNG-SGH-T989 using xda app-developers app
don728871 said:
Yeah they do Samsung doesn't care tho
Sent from my SAMSUNG-SGH-T989 using xda app-developers app
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Samsung also leaves their bootloaders unlocked from the gitgo also >.> I would guess they would care since the bootloader on this phone is locked to start with.
So long story short, my HOX+ broke and the touch screen stopped working. I rejoiced the bootloader and RUUed it but HBoot had the 'Relocked' flag... Has anybody else been in this situation and been charged?
I sent it in via their mail return service.
Thanks,
IE
Sent from my HTC One X+ using xda app-developers app
Just got mine back from repair. I didn't even take the time to re lock the bootloader or flash the stock ruu. They are going to completely disassemble your phone to determine the cause of the failure. Mine was obvious, I broke the screen. Once they determine the cause they will send you a quote or "repair" it under warranty. By repair I mean they are going to send you a new phone. Having the phone unlocked should play no factor in your case unless they determine the cause to be directly related.
Sent from my HTC EVARE_UL using xda app-developers app
dantegl36 said:
Just got mine back from repair. I didn't even take the time to re lock the bootloader or flash the stock ruu. They are going to completely disassemble your phone to determine the cause of the failure. Mine was obvious, I broke the screen. Once they determine the cause they will send you a quote or "repair" it under warranty. By repair I mean they are going to send you a new phone. Having the phone unlocked should play no factor in your case unless they determine the cause to be directly related.
Sent from my HTC EVARE_UL using xda app-developers app
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Hahaha 'i rejoiced the bootloader' relocked** isn't HTC stock swipe horrible?
Sent from my HTC One X+ using xda app-developers app
Irish Enigma said:
Hahaha 'i rejoiced the bootloader' relocked** isn't HTC stock swipe horrible?
Sent from my HTC One X+ using xda app-developers app
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glad i fixed mine didnt send it back sent replacement back but at&t will send u a replacement phone u just have to cover ur tracks as much as u can u never hear back from them..sent back a few in my day...lol
I'm on my third warranty phone. Have bad luck. First one I re locked and got replacement with no issues and the second one I sent it off with a custom rom and it was fine lol. They never gave me any issues
Newbie here. Recently got the HTC One and started using it.
Everytime i take a picture with the flash or put the phone on loudspeaker, the phone will shut off itself and i have to manually power it back up. It also was doing this even when not in use.
I was wondering what can be causing this,
That's some sort of defect and you should get a warranty replacement
Sent from my HTC One using Tapatalk 4
Thanks man.
Just actually called in to HTC and they told me re install the rom and if that doesnt work they will do the ticket for warranty.
Why not use at&t?
Sent from my HTC One using Tapatalk 4
Yeah use att they'll send you a refurb one at no charge and it's fast and easy.
Sent from my HTC One using xda app-developers app
dcemtp1 said:
Yeah use att they'll send you a refurb one at no charge and it's fast and easy.
Sent from my HTC One using xda app-developers app
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even if i was not the original owner of the phone?
I heard good and bad stories from that particular situation, some say it's possible but it's hell. Give it a try and do not be specific, but it's based on when the phone was bought from them so it's pretty unlikely.
Sent from my HTC One using xda app-developers app
javishm said:
even if i was not the original owner of the phone?
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I believe the warranty is on the phone and not the ownership. If your account is in good standing, they should warrant the phone. And yes it will be a refurbished one.
Sent from the "ONE" phone for me
ok i just had a fatal error happen, as i was running the 1.15 RUU (because i was having issues) status bar got to 17% the my asus computer rebooted to complete some updates that i had no idea were installing. mMy phone now does nothing at all.. no bootloader, no led when pluged in, i mean nothing. is there anything that i can do besides sell for dirt cheap,,, thanks
i guess with 100 views and no comments, that im screwed.. any developers out there need parts or a dead phone to tinker with ?.. i will be very slow to respond since i have no phone.. smdh
Are you positive you can't boot into the bootloader?
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Phaded said:
Are you positive you can't boot into the bootloader?
Sent from my DLX using xda app-developers app
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yes 100%.. my fingers are hurting from holding power and volume down all day, and part of me thinks that if i push harder it will work.. lol.. that didnt work either. well i did take it to the verizon store today to buy a htc one and i told the guy that it powered off and wont turn back on, so he got me one ordered (dna) for no charge under htc's one year manufacture warranty since he strongly believes that the battery is bad.. ill agree and get my refurbished phone and not complain, i just have to deal with a lg lucid for a couple of days
I can jtag the unit for you
Zarboz said:
I can jtag the unit for you
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what kinda turn around? and how much?
reg442 said:
what kinda turn around? and how much?
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ill do it for free for you if you want and it takes me about a hour to do
Zarboz said:
ill do it for free for you if you want and it takes me about a hour to do
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i will see what kinda replacement that they send me on wedneday, ill pm you either way on wednesday.. Thanks
Zarboz said:
ill do it for free for you if you want and it takes me about a hour to do
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@ Z All the time you devote to others is truly inspiring.
reg442 said:
i guess with 100 views and no comments, that im screwed.. any developers out there need parts or a dead phone to tinker with ?.. i will be very slow to respond since i have no phone.. smdh
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Yeah JTAG is the best way to go. It sucks to lose all the data but at least you have a working phone. You 're only entitled of 2 claims within 12 months on Insurance. If you use them both you'll be dropped from the Insurance coverage for a year; no matter if you purchase a brand new device. So I'd suggest you save them
reg442 said:
ok i just had a fatal error happen, as i was running the 1.15 RUU (because i was having issues) status bar got to 17% the my asus computer rebooted to complete some updates that i had no idea were installing. mMy phone now does nothing at all.. no bootloader, no led when pluged in, i mean nothing. is there anything that i can do besides sell for dirt cheap,,, thanks
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Do the home recent and back leds flash when hold just the power button down ?
mrbidjey said:
Yeah JTAG is the best way to go. It sucks to lose all the data but at least you have a working phone. You 're only entitled of 2 claims within 12 months on Insurance. If you use them both you'll be dropped from the Insurance coverage for a year; no matter if you purchase a brand new device. So I'd suggest you save them
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i dont have insurance, HTC ia replacing the phone at no charge cause its only 7 months old and they come with a 1 year warranty..
bibleway said:
Do the home recent and back leds flash when hold just the power button down ?
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nothing at all.. my phone is so cold and lifeless...
reg442 said:
i dont have insurance, HTC ia replacing the phone at no charge cause its only 7 months old and they come with a 1 year warranty..
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Alright buddy good luck
reg442 said:
nothing at all.. my phone is so cold and lifeless...
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I mean unless you want to donate it to me haha I'd take it off your hands
If you want to have me jtag it let me know
This is my dev unit
Sent from my HTC6500LVW using XDA Premium 4 mobile app
Zarboz said:
I mean unless you want to donate it to me haha I'd take it off your hands
If you want to have me jtag it let me know
This is my dev unit
Sent from my HTC6500LVW using XDA Premium 4 mobile app
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ill be in touch with you on wednesday either way
Got a refurbished DNA today, I guess it's better than nothing.. thanks again for the offer to fix. I have to send the old one back and hope I don't get charged for anything..
Sent from my HTC6435LVW using xda app-developers app