So long story short, my HOX+ broke and the touch screen stopped working. I rejoiced the bootloader and RUUed it but HBoot had the 'Relocked' flag... Has anybody else been in this situation and been charged?
I sent it in via their mail return service.
Thanks,
IE
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Just got mine back from repair. I didn't even take the time to re lock the bootloader or flash the stock ruu. They are going to completely disassemble your phone to determine the cause of the failure. Mine was obvious, I broke the screen. Once they determine the cause they will send you a quote or "repair" it under warranty. By repair I mean they are going to send you a new phone. Having the phone unlocked should play no factor in your case unless they determine the cause to be directly related.
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dantegl36 said:
Just got mine back from repair. I didn't even take the time to re lock the bootloader or flash the stock ruu. They are going to completely disassemble your phone to determine the cause of the failure. Mine was obvious, I broke the screen. Once they determine the cause they will send you a quote or "repair" it under warranty. By repair I mean they are going to send you a new phone. Having the phone unlocked should play no factor in your case unless they determine the cause to be directly related.
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Hahaha 'i rejoiced the bootloader' relocked** isn't HTC stock swipe horrible?
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Irish Enigma said:
Hahaha 'i rejoiced the bootloader' relocked** isn't HTC stock swipe horrible?
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glad i fixed mine didnt send it back sent replacement back but at&t will send u a replacement phone u just have to cover ur tracks as much as u can u never hear back from them..sent back a few in my day...lol
I'm on my third warranty phone. Have bad luck. First one I re locked and got replacement with no issues and the second one I sent it off with a custom rom and it was fine lol. They never gave me any issues
Related
I have a line going down the left side of my screen. I googled it and a motorola forum came up and a guy had to send it in to be replaced. My only concern is that I'm running kens gingerbread rom with an unlocked bootloader. So will att still replace it?
I would like to resolve this issue myself though. I've already tried two factory resets and wiping the data and it still didn't work. If I have to send it in should I fruitcake down to 1.83 or does it even matter. Please help,
Thanks
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dmbrown81 said:
I have a line going down the left side of my screen. I googled it and a motorola forum came up and a guy had to send it in to be replaced. My only concern is that I'm running kens gingerbread rom with an unlocked bootloader. So will att still replace it?
I would like to resolve this issue myself though. I've already tried two factory resets and wiping the data and it still didn't work. If I have to send it in should I fruitcake down to 1.83 or does it even matter. Please help,
Thanks
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Motorola does have downloadable links of firmware on their website in the support section with directions on how to install them. That way you could send the phone in for service.
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dmbrown81 said:
I have a line going down the left side of my screen. I googled it and a motorola forum came up and a guy had to send it in to be replaced. My only concern is that I'm running kens gingerbread rom with an unlocked bootloader. So will att still replace it?
I would like to resolve this issue myself though. I've already tried two factory resets and wiping the data and it still didn't work. If I have to send it in should I fruitcake down to 1.83 or does it even matter. Please help,
Thanks
Sent from my MB860 using XDA Premium App
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Hmm how about a picture? Isn't it a physical problem with the screen?
Here's a pic where you can see the line
Going straight down the left side of the screen. I think its a screen problem. Either way will att still send me another phone even with my bootloader unlocked? I already fruitcaked to 1.83 and its still there
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It seems more like a hardware... if you actually gb with leaked ota stay away from motorola sbf
dmbrown81 said:
Here's a pic where you can see the line
Going straight down the left side of the screen. I think its a screen problem. Either way will att still send me another phone even with my bootloader unlocked? I already fruitcaked to 1.83 and its still there
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For whatever its worth, the line has dissapeared. Strange?
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So my line came back today on my screen and I already talked with ATT and they're going to send me another phone. But my question is are they going to send me mines back when they see the "unlocked" in the top left corner when they turn the phone on? Sorry for being a noob.
Thanks
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dmbrown81 said:
So my line came back today on my screen and I already talked with ATT and they're going to send me another phone. But my question is are they going to send me mines back when they see the "unlocked" in the top left corner when they turn the phone on? Sorry for being a noob.
Thanks
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Happened to me too, but the people at Motorola/AT&T replacement/troubleshooting place told me that if the problem is not their fault or covered by warranty I had to pay full price to get it fixed, or if I voided the warranty I had to pay full price just to get my phone back.
The lady at ATT basically said if the phone hasn't been dropped or water damaged its still covered under the one year warranty so my fingers will be crossed
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dmbrown81 said:
The lady at ATT basically said if the phone hasn't been dropped or water damaged its still covered under the one year warranty so my fingers will be crossed
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Did you tell Her/At&t that you had the phone unlocked? I am curious because 3 days after I unlocked my BL, my touch screen seems to be going bad on one section of the screen and I fear I am going to have to get a replacement/send it in.
jarsh92 said:
Did you tell Her/At&t that you had the phone unlocked? I am curious because 3 days after I unlocked my BL, my touch screen seems to be going bad on one section of the screen and I fear I am going to have to get a replacement/send it in.
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No I didn't mention it, hopefully when they receive my phone it really won't matter. I googled this question and some folks with nexus ones and HTC phones were able to do a warranty exchange with unlocked bootloaders
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Did you receive your new phone yet or get any confirmation that they shipped it?
I called in on Tuesday and still haven't got a confirmation/order number that they are shipping me my replacement.
My Amaze 4g is rooted and rom'd etc.
A couple days ago the screen died. Like, it did something kinda of weird (flashed some grayish type colors) and then turned off. The phone still works etc but the screen is dead.
So, I can get a replacement phone but it is rooted and sending it back is too risky.
Is there anyway that I can restore my phone without having to see the screen?
Or, has anyone heard of this happening etc?
Thanks
You'll have to boot into fastboot and relock the bootloader. It might be a bit difficult to do so without actually being able to see what the screen should be showing, but overall it's a two step process: relock bootloader, load and flash stock RUU
So can you walk me through it? Lol, since I can't see the screen? Like, can you just direct me on what buttons to push.
do you have it insured? Maybe you might lose it tonight?
What i suggest is watch a youtube video on how to relock it and hwo to flash stock RUU adn get the timing.
andy55 said:
do you have it insured? Maybe you might lose it tonight?
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Lol, it is actually my girls and they have already sent her a replacement. I just don't wanna send the broken screen one back yet (for obvious reasons)
Ohleo said:
Lol, it is actually my girls and they have already sent her a replacement. I just don't wanna send the broken screen one back yet (for obvious reasons)
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You might as well just send it back because even if u figure out a way to relock it, it will say "relocked" therefore either way they will kno u unlocked it. But that shouldnt matter because the screen going dead is most likely a hardware issue which if it is it should still be covered by the warranty whether u unlocked it or not
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I thought that unlocked it voided the warranty all together
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Ohleo said:
I thought that unlocked it voided the warranty all together
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Nope... Only software issues
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Ohleo said:
I thought that unlocked it voided the warranty all together
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No it only says it "may" void ur warranty.. so as long as the problem wasnt caused by you changing the software, like flashing roms and soforth, then they should still honor the warranty. And to me it sounds like a hardware issue so u should be fine.
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OK cool. Because I searched everything and I did not ever find anything connecting screen crashes to roms
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Ya man u should be fine. Good luck
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Thanks
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I think you should at least try and flash it to stock if not to just erase any personal info. Good luck
Yeah I am gonna still try. Just gotta getting the timing and button pushing down haha
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Are you sure it's not just the backlight that's out? If it is, you can just grab a really bright flashlight and shine it at an angle, and you might, possibly, be able to see your screen. It will be faint but it might be enough to help you relock it.
Just crack the screen, tmo will charge you 50 bucks extra if the screen is cracked. At least this is what they told me when I had to get a replacement for my wife's phone.
Sent from the Morgue!
Hmmm I will try the flashlight trick
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I know quite a few people who returned their phone back to tmobile and were fine and they had the same type of issue you had.
Shouldn't be a problem.
Sent from my HTC_Amaze_4G using Tapatalk
my cousin returned his Amaze 4G to a Wind MObile with Bulletproof 2.5.0 *he fked up his charging port* and they replaced the amaze with unlocked bootloader and runnign custom FW
Hello, i just wanted to ask some advice. I just got my htc one a little over a week ago with tmobile. When i got home the first thing I did was unlock the bootloader and install cwm recovery. Just last night i started to notice my top speaker was making horrible crackling noises and i realized the speaker was blown. What should i do about getting this fixed? I assume that no matter what I do at tmobile they will try and blame it on the bootloader being unlocked, and i am worried that htc will do the same. Has anyone had to deal with anything like this? Any adivice would be greatly appreciated.
adezd00 said:
Hello, i just wanted to ask some advice. I just got my htc one a little over a week ago with tmobile. When i got home the first thing I did was unlock the bootloader and install cwm recovery. Just last night i started to notice my top speaker was making horrible crackling noises and i realized the speaker was blown. What should i do about getting this fixed? I assume that no matter what I do at tmobile they will try and blame it on the bootloader being unlocked, and i am worried that htc will do the same. Has anyone had to deal with anything like this? Any adivice would be greatly appreciated.
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I would unroot it and try to lock it back. I don't think it was because of you rooting it since we dont even have SOFF to begin with. I would contact HTC about it and if they noticed it argue with them that you unlocking it couldn't have possibilty done that and it was a hardware problem on their side
1 year warranty call HTC n u also have insurance on ur phone so just call HTC or return to tmbile where u got it n just don't tell them is rooted or unlocked they won't check that
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invisiblefire101 said:
1 year warranty call HTC n u also have insurance on ur phone so just call HTC or return to tmbile where u got it n just don't tell them is rooted or unlocked they won't check that
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HTC on the other hand and Samsung both now require to send device in first before you get a replacement sent ,they figure let them determine wether the owner is wrong right or at fault .
So HTC will see that it's been tampered with because when u relock the bootloader it will never say just locked again it will say relocked
No way around that .
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Or just to make sure run a test on ur phone to make sure ? I heard this usually fixes it
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test??
invisiblefire101 said:
Or just to make sure run a test on ur phone to make sure ? I heard this usually fixes it
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What test is this that you speak of? I would love to try it. Thanks
I think it's *#*#3424#*#* is diagnostics program and can run speaker tests from there.
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ckoadiyn said:
I think it's *#*#3424#*#* is diagnostics program and can run speaker tests from there.
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Exactly just click on more and they're should be an option for it
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Today suddenly my phone screen became as shown in pics. Please see the pictures. I doubted that a small amount of my sweat went inside. I dried the phone totally nearly 6 hours. any suggestion to get back to original clean screen?
You should have to visit Care Centre immediately after relocking ur bootlodder, if u root ur desire x
sureshkadiri said:
Today suddenly my phone screen became as shown in pics. Please see the pictures. I doubted that a small amount of my sweat went inside. I dried the phone totally nearly 6 hours. any suggestion to get back to original clean screen?
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The screen is inside is damaged, maybe too much pressure was put on it, but the digitizer didn't break, if you haven't unlocked it send it back for repair
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my phone is rooted and relocked. it comes under warranty?
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sureshkadiri said:
Today suddenly my phone screen became as shown in pics. Please see the pictures. I doubted that a small amount of my sweat went inside. I dried the phone totally nearly 6 hours. any suggestion to get back to original clean screen?
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I have seen plenty of cases like this,,that's clearly water (or sweat), time to take your device to service center...
will it come under warranty? my phone is unlocked botloader.
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does anyone know the approximate price for HTC desire x need screen replacement?
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Relocked is different with Locked, isn't it ?
Will the care center fix phones for free even through they're Relocked ?
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monitorstudioworker said:
Relocked is different with Locked, isn't it ?
Will the care center fix phones for free even through they're Relocked ?
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Relocked is different from locked.
They won't charge you if you're lucky.
I was an unlucky one though. They charged me for replacing my fried wifi module.
navmad
My device was relocked and they refused to repair it without charge. Said the warranty was void. T-Mobile Poland. Even worse, they said the motherboard needed to be replaced but didn't even bother to check what was wrong. I fixed the thing myself with a piece of paper (loose SIM-card slot). I felt like they wanted to rip me off...
Newbie here. Recently got the HTC One and started using it.
Everytime i take a picture with the flash or put the phone on loudspeaker, the phone will shut off itself and i have to manually power it back up. It also was doing this even when not in use.
I was wondering what can be causing this,
That's some sort of defect and you should get a warranty replacement
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Thanks man.
Just actually called in to HTC and they told me re install the rom and if that doesnt work they will do the ticket for warranty.
Why not use at&t?
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Yeah use att they'll send you a refurb one at no charge and it's fast and easy.
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dcemtp1 said:
Yeah use att they'll send you a refurb one at no charge and it's fast and easy.
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even if i was not the original owner of the phone?
I heard good and bad stories from that particular situation, some say it's possible but it's hell. Give it a try and do not be specific, but it's based on when the phone was bought from them so it's pretty unlikely.
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javishm said:
even if i was not the original owner of the phone?
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I believe the warranty is on the phone and not the ownership. If your account is in good standing, they should warrant the phone. And yes it will be a refurbished one.
Sent from the "ONE" phone for me