I have a line going down the left side of my screen. I googled it and a motorola forum came up and a guy had to send it in to be replaced. My only concern is that I'm running kens gingerbread rom with an unlocked bootloader. So will att still replace it?
I would like to resolve this issue myself though. I've already tried two factory resets and wiping the data and it still didn't work. If I have to send it in should I fruitcake down to 1.83 or does it even matter. Please help,
Thanks
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dmbrown81 said:
I have a line going down the left side of my screen. I googled it and a motorola forum came up and a guy had to send it in to be replaced. My only concern is that I'm running kens gingerbread rom with an unlocked bootloader. So will att still replace it?
I would like to resolve this issue myself though. I've already tried two factory resets and wiping the data and it still didn't work. If I have to send it in should I fruitcake down to 1.83 or does it even matter. Please help,
Thanks
Sent from my MB860 using XDA Premium App
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Motorola does have downloadable links of firmware on their website in the support section with directions on how to install them. That way you could send the phone in for service.
Sent from my Atrix 4G with XDA Premium App
dmbrown81 said:
I have a line going down the left side of my screen. I googled it and a motorola forum came up and a guy had to send it in to be replaced. My only concern is that I'm running kens gingerbread rom with an unlocked bootloader. So will att still replace it?
I would like to resolve this issue myself though. I've already tried two factory resets and wiping the data and it still didn't work. If I have to send it in should I fruitcake down to 1.83 or does it even matter. Please help,
Thanks
Sent from my MB860 using XDA Premium App
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Hmm how about a picture? Isn't it a physical problem with the screen?
Here's a pic where you can see the line
Going straight down the left side of the screen. I think its a screen problem. Either way will att still send me another phone even with my bootloader unlocked? I already fruitcaked to 1.83 and its still there
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It seems more like a hardware... if you actually gb with leaked ota stay away from motorola sbf
dmbrown81 said:
Here's a pic where you can see the line
Going straight down the left side of the screen. I think its a screen problem. Either way will att still send me another phone even with my bootloader unlocked? I already fruitcaked to 1.83 and its still there
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For whatever its worth, the line has dissapeared. Strange?
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So my line came back today on my screen and I already talked with ATT and they're going to send me another phone. But my question is are they going to send me mines back when they see the "unlocked" in the top left corner when they turn the phone on? Sorry for being a noob.
Thanks
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dmbrown81 said:
So my line came back today on my screen and I already talked with ATT and they're going to send me another phone. But my question is are they going to send me mines back when they see the "unlocked" in the top left corner when they turn the phone on? Sorry for being a noob.
Thanks
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Happened to me too, but the people at Motorola/AT&T replacement/troubleshooting place told me that if the problem is not their fault or covered by warranty I had to pay full price to get it fixed, or if I voided the warranty I had to pay full price just to get my phone back.
The lady at ATT basically said if the phone hasn't been dropped or water damaged its still covered under the one year warranty so my fingers will be crossed
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dmbrown81 said:
The lady at ATT basically said if the phone hasn't been dropped or water damaged its still covered under the one year warranty so my fingers will be crossed
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Did you tell Her/At&t that you had the phone unlocked? I am curious because 3 days after I unlocked my BL, my touch screen seems to be going bad on one section of the screen and I fear I am going to have to get a replacement/send it in.
jarsh92 said:
Did you tell Her/At&t that you had the phone unlocked? I am curious because 3 days after I unlocked my BL, my touch screen seems to be going bad on one section of the screen and I fear I am going to have to get a replacement/send it in.
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No I didn't mention it, hopefully when they receive my phone it really won't matter. I googled this question and some folks with nexus ones and HTC phones were able to do a warranty exchange with unlocked bootloaders
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Did you receive your new phone yet or get any confirmation that they shipped it?
I called in on Tuesday and still haven't got a confirmation/order number that they are shipping me my replacement.
Related
My Amaze 4g is rooted and rom'd etc.
A couple days ago the screen died. Like, it did something kinda of weird (flashed some grayish type colors) and then turned off. The phone still works etc but the screen is dead.
So, I can get a replacement phone but it is rooted and sending it back is too risky.
Is there anyway that I can restore my phone without having to see the screen?
Or, has anyone heard of this happening etc?
Thanks
You'll have to boot into fastboot and relock the bootloader. It might be a bit difficult to do so without actually being able to see what the screen should be showing, but overall it's a two step process: relock bootloader, load and flash stock RUU
So can you walk me through it? Lol, since I can't see the screen? Like, can you just direct me on what buttons to push.
do you have it insured? Maybe you might lose it tonight?
What i suggest is watch a youtube video on how to relock it and hwo to flash stock RUU adn get the timing.
andy55 said:
do you have it insured? Maybe you might lose it tonight?
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Lol, it is actually my girls and they have already sent her a replacement. I just don't wanna send the broken screen one back yet (for obvious reasons)
Ohleo said:
Lol, it is actually my girls and they have already sent her a replacement. I just don't wanna send the broken screen one back yet (for obvious reasons)
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You might as well just send it back because even if u figure out a way to relock it, it will say "relocked" therefore either way they will kno u unlocked it. But that shouldnt matter because the screen going dead is most likely a hardware issue which if it is it should still be covered by the warranty whether u unlocked it or not
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I thought that unlocked it voided the warranty all together
Sent from my XT875 using xda premium
Ohleo said:
I thought that unlocked it voided the warranty all together
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Nope... Only software issues
Sent from my Energized HTC Ruby using XDA-Premium or Tapatalk
Ohleo said:
I thought that unlocked it voided the warranty all together
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No it only says it "may" void ur warranty.. so as long as the problem wasnt caused by you changing the software, like flashing roms and soforth, then they should still honor the warranty. And to me it sounds like a hardware issue so u should be fine.
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OK cool. Because I searched everything and I did not ever find anything connecting screen crashes to roms
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Ya man u should be fine. Good luck
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Thanks
Sent from my XT875 using xda premium
I think you should at least try and flash it to stock if not to just erase any personal info. Good luck
Yeah I am gonna still try. Just gotta getting the timing and button pushing down haha
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Are you sure it's not just the backlight that's out? If it is, you can just grab a really bright flashlight and shine it at an angle, and you might, possibly, be able to see your screen. It will be faint but it might be enough to help you relock it.
Just crack the screen, tmo will charge you 50 bucks extra if the screen is cracked. At least this is what they told me when I had to get a replacement for my wife's phone.
Sent from the Morgue!
Hmmm I will try the flashlight trick
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I know quite a few people who returned their phone back to tmobile and were fine and they had the same type of issue you had.
Shouldn't be a problem.
Sent from my HTC_Amaze_4G using Tapatalk
my cousin returned his Amaze 4G to a Wind MObile with Bulletproof 2.5.0 *he fked up his charging port* and they replaced the amaze with unlocked bootloader and runnign custom FW
Ok,
I took my phone back to complete stock last night using odin, this morning I wanted to update the phone so my kiddo could get the new market, after downloading kies and running the update the phone will not turn on at all. it does not show when I connect a charger and I cant get it to go into download mode. Any suggestions or is this phone now done?
http://forum.xda-developers.com/showthread.php?t=848737
I Tried this and it didn't work. I really believe my phone is completely dead!
So there is no sign of life at all? No leds or any backlight behind the screen? If not, then you are hardbricked. Kies is notorious for hardbricking phones.
You can call your carrier or Samsung and tell them your phone was bricked using THEIR software and see where that goes.
Sorry for your loss.
Nothing at all idk what they will say since I've had the phone since brand new
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I'm on the phone with Samsung now let's see what they say
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They are going to fix it for free!
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TJEclipse said:
They are going to fix it for free!
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I had the exact problem you did. Tmobile sent me a replacement, and now I have a phone with no scratches or dings! :victory:
Well I've had mine since the day it came out, it it's out of warranty so t-mobile won't cover it, Samsung was not going to cover it at first but after it was said and done they decided to cover it since it was there software that bricked my phone
Sent from my SGH-T999 using xda premium
This happened to me awhile back! I called T-Mobile, but as I was out of warranty, no phone could be sent! Wish I would've seen this thread before I tossed it...
M moms rezound broke. Well just the charging port so I cant hook up to PC to use fast boot and do that writesecureflag3 command. I don't want to send this thing back s-off.
Is there a way to brick it? With a ph98img.zip file?
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Just send it the people who receive them don't give a ****. They just load the correct software on it and go to the next phone...I and many other people have done this a bazillion times. In fact I've never returned a phone that wasn't rooted AND running a custom rom.
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squidder said:
Just send it the people who receive them don't give a ****. They just load the correct software on it and go to the next phone...I and many other people have done this a bazillion times. In fact I've never returned a phone that wasn't rooted AND running a custom rom.
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Thanks. I guess that's what I'll do. Btw pulling battery during a RUU didn't work. Lol
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i have to do the same thing^ so two hacked rezounds are on there way in hahahah your in good company
So no one had an issue returning a Rezound that was unlocked through HTC's website but then relocked before returning? They don't check to see if it says re-locked?
[email protected] said:
So no one had an issue returning a Rezound that was unlocked through HTC's website but then relocked before returning? They don't check to see if it says re-locked?
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Correct good sir
[email protected] said:
So no one had an issue returning a Rezound that was unlocked through HTC's website but then relocked before returning? They don't check to see if it says re-locked?
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Click to collapse
In fact, some people have received devices that passed the "100 point inspection" that still had CWM or CyanogenMod still on them
I returned an incredible that still had cwm on it and a rezound that said relocked on it with no problem at all, I wouldn't doubt that they make that statement just to scare you into not doing it.
Sent from my Nexus 7 using Tapatalk 2
You can always do it wirelessly:
http://www.androidcentral.com/android-quick-app-adb-wireless
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Hey guys my screen went out yesterday. I took it to Verizon and I am getting refurbished rezound under the total protection plan.
I am rooted...unlocked....custom boot loader...and Rom...c
Do I need to try to relock and factory reset every thing?
Since the screen went out due to bad hardware...does me having custom Rom and software screw me when they put a new screen in the old phone?
Sent from my KFTT using Tapatalk 2
ninjabeaver said:
Hey guys my screen went out yesterday. I took it to Verizon and I am getting refurbished rezound under the total protection plan.
I am rooted...unlocked....custom boot loader...and Rom...c
Do I need to try to relock and factory reset every thing?
Since the screen went out due to bad hardware...does me having custom Rom and software screw me when they put a new screen in the old phone?
Sent from my KFTT using Tapatalk 2
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Click to collapse
Better safe then sorry re lock s on
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ninjabeaver said:
Hey guys my screen went out yesterday. I took it to Verizon and I am getting refurbished rezound under the total protection plan.
I am rooted...unlocked....custom boot loader...and Rom...c
Do I need to try to relock and factory reset every thing?
Since the screen went out due to bad hardware...does me having custom Rom and software screw me when they put a new screen in the old phone?
Sent from my KFTT using Tapatalk 2
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Click to collapse
Its hard to do without a screen. But if you use the rezound toolkit you can run the ruu and that will get you back to stock. the progress will show on the command prompt so you will know when its done. Like the post above said, better safe than sorry. Chances are they won't even check though.
Sent from my Nexus 7 using XDA Premium HD app
Best to unroot if not and they see its rooted they can deny your claim and charge you full price. Not worth the risk
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Didn't unroot. Didn't S-ON. That's just me, though. Mainly because I forgot. I had no problem with it from Asurion. Though, as others said, better safe than sorry. You never know.
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So long story short, my HOX+ broke and the touch screen stopped working. I rejoiced the bootloader and RUUed it but HBoot had the 'Relocked' flag... Has anybody else been in this situation and been charged?
I sent it in via their mail return service.
Thanks,
IE
Sent from my HTC One X+ using xda app-developers app
Just got mine back from repair. I didn't even take the time to re lock the bootloader or flash the stock ruu. They are going to completely disassemble your phone to determine the cause of the failure. Mine was obvious, I broke the screen. Once they determine the cause they will send you a quote or "repair" it under warranty. By repair I mean they are going to send you a new phone. Having the phone unlocked should play no factor in your case unless they determine the cause to be directly related.
Sent from my HTC EVARE_UL using xda app-developers app
dantegl36 said:
Just got mine back from repair. I didn't even take the time to re lock the bootloader or flash the stock ruu. They are going to completely disassemble your phone to determine the cause of the failure. Mine was obvious, I broke the screen. Once they determine the cause they will send you a quote or "repair" it under warranty. By repair I mean they are going to send you a new phone. Having the phone unlocked should play no factor in your case unless they determine the cause to be directly related.
Sent from my HTC EVARE_UL using xda app-developers app
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Hahaha 'i rejoiced the bootloader' relocked** isn't HTC stock swipe horrible?
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Irish Enigma said:
Hahaha 'i rejoiced the bootloader' relocked** isn't HTC stock swipe horrible?
Sent from my HTC One X+ using xda app-developers app
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glad i fixed mine didnt send it back sent replacement back but at&t will send u a replacement phone u just have to cover ur tracks as much as u can u never hear back from them..sent back a few in my day...lol
I'm on my third warranty phone. Have bad luck. First one I re locked and got replacement with no issues and the second one I sent it off with a custom rom and it was fine lol. They never gave me any issues