Hey guys my screen went out yesterday. I took it to Verizon and I am getting refurbished rezound under the total protection plan.
I am rooted...unlocked....custom boot loader...and Rom...c
Do I need to try to relock and factory reset every thing?
Since the screen went out due to bad hardware...does me having custom Rom and software screw me when they put a new screen in the old phone?
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ninjabeaver said:
Hey guys my screen went out yesterday. I took it to Verizon and I am getting refurbished rezound under the total protection plan.
I am rooted...unlocked....custom boot loader...and Rom...c
Do I need to try to relock and factory reset every thing?
Since the screen went out due to bad hardware...does me having custom Rom and software screw me when they put a new screen in the old phone?
Sent from my KFTT using Tapatalk 2
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Better safe then sorry re lock s on
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ninjabeaver said:
Hey guys my screen went out yesterday. I took it to Verizon and I am getting refurbished rezound under the total protection plan.
I am rooted...unlocked....custom boot loader...and Rom...c
Do I need to try to relock and factory reset every thing?
Since the screen went out due to bad hardware...does me having custom Rom and software screw me when they put a new screen in the old phone?
Sent from my KFTT using Tapatalk 2
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Click to collapse
Its hard to do without a screen. But if you use the rezound toolkit you can run the ruu and that will get you back to stock. the progress will show on the command prompt so you will know when its done. Like the post above said, better safe than sorry. Chances are they won't even check though.
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Best to unroot if not and they see its rooted they can deny your claim and charge you full price. Not worth the risk
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Didn't unroot. Didn't S-ON. That's just me, though. Mainly because I forgot. I had no problem with it from Asurion. Though, as others said, better safe than sorry. You never know.
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Related
I have a line going down the left side of my screen. I googled it and a motorola forum came up and a guy had to send it in to be replaced. My only concern is that I'm running kens gingerbread rom with an unlocked bootloader. So will att still replace it?
I would like to resolve this issue myself though. I've already tried two factory resets and wiping the data and it still didn't work. If I have to send it in should I fruitcake down to 1.83 or does it even matter. Please help,
Thanks
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dmbrown81 said:
I have a line going down the left side of my screen. I googled it and a motorola forum came up and a guy had to send it in to be replaced. My only concern is that I'm running kens gingerbread rom with an unlocked bootloader. So will att still replace it?
I would like to resolve this issue myself though. I've already tried two factory resets and wiping the data and it still didn't work. If I have to send it in should I fruitcake down to 1.83 or does it even matter. Please help,
Thanks
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Motorola does have downloadable links of firmware on their website in the support section with directions on how to install them. That way you could send the phone in for service.
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dmbrown81 said:
I have a line going down the left side of my screen. I googled it and a motorola forum came up and a guy had to send it in to be replaced. My only concern is that I'm running kens gingerbread rom with an unlocked bootloader. So will att still replace it?
I would like to resolve this issue myself though. I've already tried two factory resets and wiping the data and it still didn't work. If I have to send it in should I fruitcake down to 1.83 or does it even matter. Please help,
Thanks
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Hmm how about a picture? Isn't it a physical problem with the screen?
Here's a pic where you can see the line
Going straight down the left side of the screen. I think its a screen problem. Either way will att still send me another phone even with my bootloader unlocked? I already fruitcaked to 1.83 and its still there
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It seems more like a hardware... if you actually gb with leaked ota stay away from motorola sbf
dmbrown81 said:
Here's a pic where you can see the line
Going straight down the left side of the screen. I think its a screen problem. Either way will att still send me another phone even with my bootloader unlocked? I already fruitcaked to 1.83 and its still there
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For whatever its worth, the line has dissapeared. Strange?
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So my line came back today on my screen and I already talked with ATT and they're going to send me another phone. But my question is are they going to send me mines back when they see the "unlocked" in the top left corner when they turn the phone on? Sorry for being a noob.
Thanks
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dmbrown81 said:
So my line came back today on my screen and I already talked with ATT and they're going to send me another phone. But my question is are they going to send me mines back when they see the "unlocked" in the top left corner when they turn the phone on? Sorry for being a noob.
Thanks
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Happened to me too, but the people at Motorola/AT&T replacement/troubleshooting place told me that if the problem is not their fault or covered by warranty I had to pay full price to get it fixed, or if I voided the warranty I had to pay full price just to get my phone back.
The lady at ATT basically said if the phone hasn't been dropped or water damaged its still covered under the one year warranty so my fingers will be crossed
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dmbrown81 said:
The lady at ATT basically said if the phone hasn't been dropped or water damaged its still covered under the one year warranty so my fingers will be crossed
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Did you tell Her/At&t that you had the phone unlocked? I am curious because 3 days after I unlocked my BL, my touch screen seems to be going bad on one section of the screen and I fear I am going to have to get a replacement/send it in.
jarsh92 said:
Did you tell Her/At&t that you had the phone unlocked? I am curious because 3 days after I unlocked my BL, my touch screen seems to be going bad on one section of the screen and I fear I am going to have to get a replacement/send it in.
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No I didn't mention it, hopefully when they receive my phone it really won't matter. I googled this question and some folks with nexus ones and HTC phones were able to do a warranty exchange with unlocked bootloaders
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Did you receive your new phone yet or get any confirmation that they shipped it?
I called in on Tuesday and still haven't got a confirmation/order number that they are shipping me my replacement.
My Amaze 4g is rooted and rom'd etc.
A couple days ago the screen died. Like, it did something kinda of weird (flashed some grayish type colors) and then turned off. The phone still works etc but the screen is dead.
So, I can get a replacement phone but it is rooted and sending it back is too risky.
Is there anyway that I can restore my phone without having to see the screen?
Or, has anyone heard of this happening etc?
Thanks
You'll have to boot into fastboot and relock the bootloader. It might be a bit difficult to do so without actually being able to see what the screen should be showing, but overall it's a two step process: relock bootloader, load and flash stock RUU
So can you walk me through it? Lol, since I can't see the screen? Like, can you just direct me on what buttons to push.
do you have it insured? Maybe you might lose it tonight?
What i suggest is watch a youtube video on how to relock it and hwo to flash stock RUU adn get the timing.
andy55 said:
do you have it insured? Maybe you might lose it tonight?
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Lol, it is actually my girls and they have already sent her a replacement. I just don't wanna send the broken screen one back yet (for obvious reasons)
Ohleo said:
Lol, it is actually my girls and they have already sent her a replacement. I just don't wanna send the broken screen one back yet (for obvious reasons)
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You might as well just send it back because even if u figure out a way to relock it, it will say "relocked" therefore either way they will kno u unlocked it. But that shouldnt matter because the screen going dead is most likely a hardware issue which if it is it should still be covered by the warranty whether u unlocked it or not
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I thought that unlocked it voided the warranty all together
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Ohleo said:
I thought that unlocked it voided the warranty all together
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Nope... Only software issues
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Ohleo said:
I thought that unlocked it voided the warranty all together
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No it only says it "may" void ur warranty.. so as long as the problem wasnt caused by you changing the software, like flashing roms and soforth, then they should still honor the warranty. And to me it sounds like a hardware issue so u should be fine.
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OK cool. Because I searched everything and I did not ever find anything connecting screen crashes to roms
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Ya man u should be fine. Good luck
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Thanks
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I think you should at least try and flash it to stock if not to just erase any personal info. Good luck
Yeah I am gonna still try. Just gotta getting the timing and button pushing down haha
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Are you sure it's not just the backlight that's out? If it is, you can just grab a really bright flashlight and shine it at an angle, and you might, possibly, be able to see your screen. It will be faint but it might be enough to help you relock it.
Just crack the screen, tmo will charge you 50 bucks extra if the screen is cracked. At least this is what they told me when I had to get a replacement for my wife's phone.
Sent from the Morgue!
Hmmm I will try the flashlight trick
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I know quite a few people who returned their phone back to tmobile and were fine and they had the same type of issue you had.
Shouldn't be a problem.
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my cousin returned his Amaze 4G to a Wind MObile with Bulletproof 2.5.0 *he fked up his charging port* and they replaced the amaze with unlocked bootloader and runnign custom FW
Hey guys so I m exchanging my note for a new one today is my last day for returning what do I have to do system wise to exchange it without any problems
I'm on the from by team perfection ics
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just odin stock image and it should return everything back to how it was, not sure if this relocks the bootloader, it probably doesn't so if not relock the bootloader
Would I have to reset flash counter or anythinf
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nman123 said:
Would I have to reset flash counter or anythinf
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supposedly it doesn't matter but I would, not trying to take any chances with returns or warranty
Just curious a to why you are exchanging it for a new one on the last day of the return period? Is there actually anything wrong with it?
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Yes, you will have to return your phone to stock, and flash the counter.
I have returned 2 already. The first one was in store as it was the first week and I hard bricked it to where it would not power on or anything. It was already rooted but I had not flashed a rom. I returned it without issue.
The second one was 2 days past the 30 day return period and my speaker blew (never seen that one beofre) and it sounded like a dry rotted kraggar from the 80's. This one was rooted and flashed, I just mailed it back as is and this to was without issue.
Probably a good idea to go back to stock though, and I probably will next time since I was worried, LOL.
M moms rezound broke. Well just the charging port so I cant hook up to PC to use fast boot and do that writesecureflag3 command. I don't want to send this thing back s-off.
Is there a way to brick it? With a ph98img.zip file?
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Just send it the people who receive them don't give a ****. They just load the correct software on it and go to the next phone...I and many other people have done this a bazillion times. In fact I've never returned a phone that wasn't rooted AND running a custom rom.
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squidder said:
Just send it the people who receive them don't give a ****. They just load the correct software on it and go to the next phone...I and many other people have done this a bazillion times. In fact I've never returned a phone that wasn't rooted AND running a custom rom.
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Thanks. I guess that's what I'll do. Btw pulling battery during a RUU didn't work. Lol
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i have to do the same thing^ so two hacked rezounds are on there way in hahahah your in good company
So no one had an issue returning a Rezound that was unlocked through HTC's website but then relocked before returning? They don't check to see if it says re-locked?
[email protected] said:
So no one had an issue returning a Rezound that was unlocked through HTC's website but then relocked before returning? They don't check to see if it says re-locked?
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Correct good sir
[email protected] said:
So no one had an issue returning a Rezound that was unlocked through HTC's website but then relocked before returning? They don't check to see if it says re-locked?
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In fact, some people have received devices that passed the "100 point inspection" that still had CWM or CyanogenMod still on them
I returned an incredible that still had cwm on it and a rezound that said relocked on it with no problem at all, I wouldn't doubt that they make that statement just to scare you into not doing it.
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You can always do it wirelessly:
http://www.androidcentral.com/android-quick-app-adb-wireless
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Newbie here. Recently got the HTC One and started using it.
Everytime i take a picture with the flash or put the phone on loudspeaker, the phone will shut off itself and i have to manually power it back up. It also was doing this even when not in use.
I was wondering what can be causing this,
That's some sort of defect and you should get a warranty replacement
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Thanks man.
Just actually called in to HTC and they told me re install the rom and if that doesnt work they will do the ticket for warranty.
Why not use at&t?
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Yeah use att they'll send you a refurb one at no charge and it's fast and easy.
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dcemtp1 said:
Yeah use att they'll send you a refurb one at no charge and it's fast and easy.
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even if i was not the original owner of the phone?
I heard good and bad stories from that particular situation, some say it's possible but it's hell. Give it a try and do not be specific, but it's based on when the phone was bought from them so it's pretty unlikely.
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javishm said:
even if i was not the original owner of the phone?
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I believe the warranty is on the phone and not the ownership. If your account is in good standing, they should warrant the phone. And yes it will be a refurbished one.
Sent from the "ONE" phone for me