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So after getting my screen replaced and the store borked my camera and couldn't fix it they ordered me a replacement phone. I got it yesterday and 2 of the softkeys don't light up. So I call sprint to let them know so they can send another phone and they tell me i have to go to a repair store first so the store can order the phone. I told them i shouldn't need to take my own time and gas to go to a store because they sent me a defective phone. The rep agreed and is trying to get approval to send me a phone. Am I right or should I just go to a store? Has any one else had this problem?
Sent from my PG86100 using XDA
Same exact thing and a dull area in the screen and they tol me the same thing. I just rooted it and moved on.
metalfan78 said:
So after getting my screen replaced and the store borked my camera and couldn't fix it they ordered me a replacement phone. I got it yesterday and 2 of the softkeys don't light up. So I call sprint to let them know so they can send another phone and they tell me i have to go to a repair store first so the store can order the phone. I told them i shouldn't need to take my own time and gas to go to a store because they sent me a defective phone. The rep agreed and is trying to get approval to send me a phone. Am I right or should I just go to a store? Has any one else had this problem?
Sent from my PG86100 using XDA
Click to expand...
Click to collapse
Hell no man youre right. Why you got to spend your money for their mess up. If they want your business they need to do their end and give you a working device if thats what they said they were going to do.
I agree but theyre making it a pain in the ass. I'll hold out for them i think
Sent from my PG86100 using XDA
ya i would try and do it that way but wouldn't spend too much time arguing.
Agreed
Sent from my PG86100 using XDA
It's a pain in the ass, however that's their policy. From their perspective, they would be wasting money if they just sent out phones to people without actually looking at them first to verify the problem. I went through the same thing with my original Evo, had 7 replacements, all had some sort of problem, and every one I had to take into the store so they could look at it.
This is why i buy from best buy. Anything is messed up, break it. $10 a month, unlimited replacements. Got my replacement in 3 days. No questions asked, took 10 minutes to get the replacement process going.
I guess ill go to a store tomorrow. I understand wanting to verify the defect but its still b.s. Defective refurbished phone right out of the box shouldn't be my problem. That's why I hate refurbs. Oh yea, and the lady I talked to today said ' let's go ahead and do a factory reset'. I told her that its always the first thing I do when I open a new phone, and this is a hardware issue not software. It made me chuckle a little.
Sent from my PG86100 using XDA
btdt, Sprint replaced my wife's 3D, two bad soft keys, had to go to a repair store, they happened to have a replacement, so we didn't have to wait.
Sent from my HAL 9000 3D
I ordered a replacement because I have dust under the screen and the digitizer was acting up. Received a refurb in a day. Back cover was messed up, one of the lights was dim and didn't have a power button. Called Sprint and told them that I was sending it back, they said they would send another one out but expect to wait 1-2 weeks. That was 2 1/2 weeks ago. Honestly, when/if I get it, I'll probably just send it back. Have heard anything good about refurbs. Guess I can live with a little dust under my screen.
Sent from my PG86100 using XDA
Good day, the issue isn't with the refurbs per se. I got a 3D on launch day, 2 months later had to replace it and am still on the "refurb" Sprint sent. It has to do with the original issue, based on this is what gets refurb'ed, new housing and on its way. After a POST (power on self test). The service & repair locations are limited to what can be done. I'm a repair technician and do anything but repair most of the time. We're no longer allowed to solder anything, parts allocation is horrendous and to top things off we have at best 2 hours to try to duplicate the issue. Sorry for venting guys, I hear this all day, every day. I didn't refurb it myself and if it left our doors I have to disassemble and inspect, also there's 3-6 phones queued up. Most stores have 3 techs to cover a 7day work week and indirect dealers (I work for one) have only 1, working open to close 6 days a week.
Had to get my first refurbished replacement a couple weeks ago. It was garbage. Kept freezing and restarting. Did several factory resets from bootloader, and it didn't fix it. Asked for another one. Got it in the mail, ordered my EVO 4G LTE, and now my refurbished EVO 3D is on Craigslist. I'm done with it.
I'm close to that point too.
Sent from my PG86100 using XDA
am I the only one that hasn't had problems with phones my evo 4g and evo 3d were perfect! no problems at all.
Sent from my PG86100 using Forum Runner
dfskevinohyeah said:
am I the only one that hasn't had problems with phones my evo 4g and evo 3d were perfect! no problems at all.
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Click to collapse
Yeah, I've replaced my evo 3d twice, my wife has had to replace her shift once. It seems like it is worth getting the sprint warranty add-on when buying HTC phones...
mkokotovich said:
Yeah, I've replaced my evo 3d twice, my wife has had to replace her shift once. It seems like it is worth getting the sprint warranty add-on when buying HTC phones...
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Click to collapse
haha we are like complete opposite to me getting the warranty was a wast of money! have had it for about 2 years now for 8 dollars that's like 192 dollars I could have saved just canceled two days ago.
Sent from my PG86100 using Forum Runner
Just bit the bullet and got another refurb, they did have them in stock. Now for another root\rom weekend.
Yea I went to the sprint store earlier and they ordered me another
Sent from my PG86100 using XDA
dfskevinohyeah said:
haha we are like complete opposite to me getting the warranty was a wast of money! have had it for about 2 years now for 8 dollars that's like 192 dollars I could have saved just canceled two days ago.
Sent from my PG86100 using Forum Runner
Click to expand...
Click to collapse
Same here. I canceled insurance long ago. Had to have my original EVO replaced once due to bad usb port. $35 and I was on my way. The only phone I ever had to replace on a constant basis was the touch pro..that thing was ****. That was the last phone I insured.
Sent from my PG86100 using Tapatalk
2 days ago yy EVO 4G LTE had the black screen problem. I am not rooted and have a stock setup. My camera worked fine since I purchased the phone June 3rd. The next morning I checked the phone and the camera was again working. However it developed a horrendous image quality issue (which I blieve is different from the oversaturated colors issue reported by many). Other parts of the phone was acting weird like hanging and locking up so I did a hard reset. I wiped out everything clean and now the phone seems fine however the camera is still messed up. Even the viewfinder (pre-picture) looks wacked out. When I take the picture this is what I get below. The photos taken in good lighting look horrible. So something is obiously wrong with the camera on this phone since the hard reset didn't cure my problem.
Anyone seen this before?
That to me looks like you have one of the special effects turned on. Hot the round circle button and see if you have it see on "no effect".
Sent from my EVO LTE using Tapatalk 2
Sounds to me like you just have a bad phone. Man. Get that thing replaced if your having all these issues
Sent from my EVO using Tapatalk 2
have you tried to restore default in camera setting
Granted, this was taken in different, but the red dots in the OP's remind me of the "posterize" setting I used to take this picture. I did notice, though, that once I backed out and back into the camera, the setting automatically restored to "no effect. "
Sent from my EVO LTE using Tapatalk 2
Looks like an issue with the camera module. Not sure how much luck you'll have doing this on the LTE, but the original Evo used to occasionally have similar issues, and it was because the camera module came loose form the board it was sitting on. You could just disassemble the phone and reseat the module. However, if you have the option of doing so, taking it in for a proper repair would definitely be the better option; disassembling the LTE looks like it's way more of a pain than its predecessor.
I had this happen on my old G1, looked EXACTLY like that. But that's how it came out of the box. It didn't happen all the time so I didn't take it back. But I would see if you could yours replaced?
Sent from my EVO LTE using tapatalk
Check out the camera mod available here in the forums. Just search for camera mod and you will find it. After I flashed it, my camera was MUCH improved.
Sent From My S-OFFed, R00ted, 100% Tricked-Out HTC Evo 4G LTE via XDA Premium!
michael.stollaire said:
Check out the camera mod available here in the forums. Just search for camera mod and you will find it. After I flashed it, my camera was MUCH improved.
Sent From My S-OFFed, R00ted, 100% Tricked-Out HTC Evo 4G LTE via XDA Premium!
Click to expand...
Click to collapse
He's not having a software issue, that's a hardware problem. OP, take it back and get a new one.
Thanks for the replies. It's definitely a hardware issue. After the hard reset I went into the camera settings just to be sure and they were at default settings. I stopped by Best Buy last night where I purchased it. The agent check it out and confirmed he thought it was hardware related. Unfortunately for me I didn't buy the Best Buy protection plan so since it's been 60 days since purchase I had to contact HTC to get it repaired. So when I got home I called HTC and they were cool. They gave me an RMA to send it back to get it fixed/replaced. Unfortunately the turn around time is 2 weeks which means I'm without a Sprint phone in the meantime. I'll have to rely on my ****ty Verizon Blackberry Bold. I have an old LG optimus that I tried to reactivate temporarily but I got an online warning from Sprint that I will lose my SERO Premium 500. So considering how much of pain it was to get the EVO LTE on Sero it wasn't worth the risk.
Is it common for HTC to just replace the phone or will they tear it apart and fix the camera on the phone?
Yep, if all updates and improvement mods have no effect, definitely a hardware issue. Return it!
Sent From My S-OFFed, R00ted, 100% Tricked-Out HTC Evo 4G LTE via XDA Premium!
blackwaterstout said:
Thanks for the replies. It's definitely a hardware issue. After the hard reset I went into the camera settings just to be sure and they were at default settings. I stopped by Best Buy last night where I purchased it. The agent check it out and confirmed he thought it was hardware related. Unfortunately for me I didn't buy the Best Buy protection plan so since it's been 60 days since purchase I had to contact HTC to get it repaired. So when I got home I called HTC and they were cool. They gave me an RMA to send it back to get it fixed/replaced. Unfortunately the turn around time is 2 weeks which means I'm without a Sprint phone in the meantime. I'll have to rely on my ****ty Verizon Blackberry Bold. I have an old LG optimus that I tried to reactivate temporarily but I got an online warning from Sprint that I will lose my SERO Premium 500. So considering how much of pain it was to get the EVO LTE on Sero it wasn't worth the risk.
Is it common for HTC to just replace the phone or will they tear it apart and fix the camera on the phone?
Click to expand...
Click to collapse
It sounds like in this case you're getting a warranty replacement, which is normal. I haven't actually heard of HTC actually just repairing your existing device, that's what the service & repair shops from your carrier (Sprint) or vendor (Best Buy) are for.
jesuspgt said:
It sounds like in this case you're getting a warranty replacement, which is normal. I haven't actually heard of HTC actually just repairing your existing device, that's what the service & repair shops from your carrier (Sprint) or vendor (Best Buy) are for.
Click to expand...
Click to collapse
Now I'm wondering if this is the case. I sent the phone out this morning following HTC's instructions. One of the instructions was to remove any batteries, battery cover, or micro SD card. Don't think they would do this if they were going to send a new phone would they? At least in terms of the battery cover. in my case with the EVO LTE I removed my 16GB sd card and removed the camera cover then sent the phone to HTC.
blackwaterstout said:
Now I'm wondering if this is the case. I sent the phone out this morning following HTC's instructions. One of the instructions was to remove any batteries, battery cover, or micro SD card. Don't think they would do this if they were going to send a new phone would they? At least in terms of the battery cover. in my case with the EVO LTE I removed my 16GB sd card and removed the camera cover then sent the phone to HTC.
Click to expand...
Click to collapse
Why didn't you just go to Sprint? They would've most likely replaced it on the spot for you. I've never sent any phone back to HTC if I had issues. I went right to Sprint and they 9 times out of 10 replaced the phone for me on the spot. If they didn't have the phone they sent it to my house and I got it 2 days later.
Bad Photos
I had to replace two phones within 2 days because of the crappy camera. I almost droped Sprint because of this issue. I still may if they don't start providing me with LTE service. I'm beginning to wonder why I paid so much for a phone that I can't full benefilt from. I downloaded a lot of photos to my computer and looked at them in Photo Shop. They were so far off in almost every area. I would love to be able to calibrate the screen on this unit. Does any one know if you can do this? Every screen I have seen from this phone has been different.
travisw0204 said:
Why didn't you just go to Sprint? They would've most likely replaced it on the spot for you. I've never sent any phone back to HTC if I had issues. I went right to Sprint and they 9 times out of 10 replaced the phone for me on the spot. If they didn't have the phone they sent it to my house and I got it 2 days later.
Click to expand...
Click to collapse
Because I bought the phone at Best Buy. Not the Sprint store.
Boy am I pissed off. I truly regret buying this phone now. I mailed the phone back to HTC on August 6th. They told me I'd have it back in 2 weeks. I've been following the HTC status tracking and it's showed my phone as "In repair" for several days. Then today, 15 days after I sent the phone back, I get an email update from HTC. It states "This ticket has been placed on hold for material at our Repair Center. We are currently awaiting the following part(s): Main Board
Once we have the part(s), we will fix your phone as quickly as possible."
I've been without a phone for over 2 weeks. Can't they just replace it with a new phone and then sell my old phone as a refurb? It's not like I had the phone for a year and I'm trying to swindle them. I just want an operable phone. I'm done with HTC at this point. My next phone will not be an HTC.
Will Sprint give me a service credit since my phone hasn't even been connected to their network?
blackwaterstout said:
Boy am I pissed off. I truly regret buying this phone now. I mailed the phone back to HTC on August 6th. They told me I'd have it back in 2 weeks. I've been following the HTC status tracking and it's showed my phone as "In repair" for several days. Then today, 15 days after I sent the phone back, I get an email update from HTC. It states "This ticket has been placed on hold for material at our Repair Center. We are currently awaiting the following part(s): Main Board
Once we have the part(s), we will fix your phone as quickly as possible."
I've been without a phone for over 2 weeks. Can't they just replace it with a new phone and then sell my old phone as a refurb? It's not like I had the phone for a year and I'm trying to swindle them. I just want an operable phone. I'm done with HTC at this point. My next phone will not be an HTC.
Will Sprint give me a service credit since my phone hasn't even been connected to their network?
Click to expand...
Click to collapse
First off, good luck waiting for your parts from taiwan. I have been waiting for my phone, that I sent in for the camera on July 26th. Still no
Phone. Sprint says next time take it in, pay 35$, walk out with a replacement. And I bought it at best buy, but sprint said it don't matter.
Like I said, good luck.
mrjasenr said:
First off, good luck waiting for your parts from taiwan. I have been waiting for my phone, that I sent in for the camera on July 26th. Still no
Phone. Sprint says next time take it in, pay 35$, walk out with a replacement. And I bought it at best buy, but sprint said it don't matter.
Like I said, good luck.
Click to expand...
Click to collapse
Wish I would've known that. I'd have paid $35 no problem to get a replacement.
I called HTC and asked if they had more info on how long this would take. Their answer was "No". They admitted the parts were coming rom Tiawan. I was nice to her but she could tell I was pissed. Next time I will go to the Sprint store first
mrjasenr said:
First off, good luck waiting for your parts from taiwan. I have been waiting for my phone, that I sent in for the camera on July 26th. Still no
Phone. Sprint says next time take it in, pay 35$, walk out with a replacement. And I bought it at best buy, but sprint said it don't matter.
Like I said, good luck.
Click to expand...
Click to collapse
Any luck getting your phone back?
So I had an airave take a dump on me. I called Sprint and got another one sent to me. I hooked the new one up and it wasn't connecting with the network. I called to troubleshoot and they said they'd send me another one. When I woke up in the morning everything was connected and working fine, so I sent back the old defective one and called to cancel the one they were going to send me. This was back in December and I thought everything was fine till about four weeks ago. Now they are trying to charge me $300 for not returning the one that is hooked up, working, and still in use. They have no record of the defective one being sent back. In so many words I told them they will have to suck the money from my cold dead limp penis. I'm about to drop a big chunk of change on three new phones and go pre paid if I can, otherwise I'll have to sign a contract with T-Mobile and still have to drop some cheese. I'm going to call the retentions department on Monday and see if I end up raging on Sprint for the last time. Just throwing it out there to see if anyone has any advice that I haven't thought of. Fyi ball of fire has been discussed, but not ruled out.
T.Y.I.A.
:beer::beer::beer::beer::beer::beer::beer::beer:
Wow lol.
Don't you have tracking info for the returned device? Why are they wanting you to pay $300 for the one that is hooked up? Were you paying the $5\mo charge before all of this happened? Had you paid the $99 for any of the devices at any point (the intiial fee some have to pay?)
incarceration said:
Wow lol.
Don't you have tracking info for the returned device? Why are they wanting you to pay $300 for the one that is hooked up? Were you paying the $5\mo charge before all of this happened? Had you paid the $99 for any of the devices at any point (the intiial fee some have to pay?)
Click to expand...
Click to collapse
I haven't ever been charged anything for the airave because it's been needed to be able to use their service.
It was months ago when I sent it back and don't even know where to begin with ups. At this point I don't even know which one they want money for. It was originally the one that was hooked up in my house until they found out I have it. Now they're wanting money for the one they say they haven't received. Should I file a claim with ups or would that not help at all since Sprint says there is no activity with the tracking number assigned to the return packaging. So if I dropped it off at ups and there hasn't been any activity connected with the tracking number one would think it's just sitting in the back room then.
Dude had the exact samething happen to me. I logged into sprint to pay my bill and noticed the hefty charge on there and called into customer service to see wtf. They told me the same that there was no record of the broken one being returned so they were going charge me. However, I *****ed and complained enuff that they did take the charge off my account.
MattC74 said:
Dude had the exact samething happen to me. I logged into sprint to pay my bill and noticed the hefty charge on there and called into customer service to see wtf. They told me the same that there was no record of the broken one being returned so they were going charge me. However, I *****ed and complained enuff that they did take the charge off my account.
Click to expand...
Click to collapse
Who did you talk to? What department? I'm calling retentions in the morning. Is that the department you went through? Did you have to talk about burning someone's house down or stuff about their mom? I've been dealing with this for months now and this is the last time I'm going to talk to them about this so I was wondering if there were and key words or phrases that I should use to optimize my results.
It was a person in billing. She told me that she would go ahead and remove the charge cause surely they had the old airave or it jus hadn't got updated in system yet. I guess I got lucky. I basically just *****ed how it wasn't my fault that they didn't receive it and I gave it to ups and had a receipt. Good luck man.and hope it works out for you.
Sent from my PG86100 using Tapatalk
MattC74 said:
It was a person in billing. She told me that she would go ahead and remove the charge cause surely they had the old airave or it jus hadn't got updated in system yet. I guess I got lucky. I basically just *****ed how it wasn't my fault that they didn't receive it and I gave it to ups and had a receipt. Good luck man.and hope it works out for you.
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
Supposedly they have checked the warehouse twice and can't find it. It's probably already been fixed and sent out to their next victim.
Called retentions and I'm waiting to here back from them.
Haven't heard anything yet so they must be getting the lube ready
Uncle Lizard said:
Called retentions and I'm waiting to here back from them.
Haven't heard anything yet so they must be getting the lube ready
Click to expand...
Click to collapse
Just keep calling.
Sent from my PG86100 using Tapatalk
MattC74 said:
Just keep calling.
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
They called me back, but I couldn't answer and when I called back they were closed. Have to wait till tomorrow to find out the verdict.
Well hope they get you squared away. Keep up posted.
Sent from my PG86100 using Tapatalk
I have to send the one I'm using back and wait for the charges to come off then call and tell them I have bad reception so I get a new one. These people suck. I'm going back to T-Mobile in June. At least I get to wait till they make the phone I want lol
On a positive note I won't be getting charged. Advice for everyone. Do not call customer service if you have problems! They know nothing and don't have authority to do anything. I'm calling retentions from now on if I have a problem. That number for anyone that cares to know is 855-848-3280. At least the guy I talked to know what's going on and how to fix it even if it was a round about way.
Uncle Lizard said:
On a positive note I won't be getting charged. Advice for everyone. Do not call customer service if you have problems! They know nothing and don't have authority to do anything. I'm calling retentions from now on if I have a problem. That number for anyone that cares to know is 855-848-3280. At least the guy I talked to know what's going on and how to fix it even if it was a round about way.
Click to expand...
Click to collapse
Well glad it worked out
MattC74 said:
Well glad it worked out
Click to expand...
Click to collapse
It's been going on since October I guess, but I didn't find out till December. What the hell are they doing over there?
Uncle Lizard said:
It's been going on since October I guess, but I didn't find out till December. What the hell are they doing over there?
Click to expand...
Click to collapse
They were busy screwing everyone else over with missing airave charges lol
Let me start by saying i've loved the Evo 4G LTE, but I cannot handle having my data connection cut out on the regular.
So, I called into Customer Care after reading about some others on here doing it, to get my 4G connectivity issue fixed once and for all. I explained my situation, and I was told to take it into a service center and they will verify that there is no physical/water damage, and they will discuss comparable phones with me.
I took it into the service center yesterday evening. I called about it today, and they told me that ,"It is connecting to 4G right now. But there are improvements being made to the towers, so it may be intermittent." I wasn't going to fall for this line and informed them that i'd like to switch over to a phone that gets a consistent connection. They gave me the standard crap about having to have 3 or 4 replacements before they'll consider another phone. They could order me a refurb EVO if i'd like. (This was all despite informing them what Customer Care had told me.) I got slightly rude because i was angry, but told her to order the phone.
I then called back into customer care, and they took care of me. She ordered me a Galaxy SIII over the phone.
Moral of the story, call into Customer Care and you should be able to get a replacement if the 4G LTE connectivity is an issue for you as well.
Cool story lol. Doesn't 4G connectivity issues mean 4G connectivity issues? Either way, see ya and thanks for your contributions!
Sent from my EVO using xda app-developers app
dbeckwit said:
Let me start by saying i've loved the Evo 4G LTE, but I cannot handle having my data connection cut out on the regular.
So, I called into Customer Care after reading about some others on here doing it, to get my 4G connectivity issue fixed once and for all. I explained my situation, and I was told to take it into a service center and they will verify that there is no physical/water damage, and they will discuss comparable phones with me.
I took it into the service center yesterday evening. I called about it today, and they told me that ,"It is connecting to 4G right now. But there are improvements being made to the towers, so it may be intermittent." I wasn't going to fall for this line and informed them that i'd like to switch over to a phone that gets a consistent connection. They gave me the standard crap about having to have 3 or 4 replacements before they'll consider another phone. They could order me a refurb EVO if i'd like. (This was all despite informing them what Customer Care had told me.) I got slightly rude because i was angry, but told her to order the phone.
I then called back into customer care, and they took care of me. She ordered me a Galaxy SIII over the phone.
Moral of the story, call into Customer Care and you should be able to get a replacement if the 4G LTE connectivity is an issue for you as well.
Click to expand...
Click to collapse
Dude I get data disconnection all the time. I will have to toggle airplane mode just to get a signal and sometimes a reboot is required. Long did you have the EVO? Do you have insurance thru Sprint? What happened to your EVO? Everytime I've called Sprint they would make you do a factory reset and hell if I'm doing that. the disconnection happens maybe every other day for me.
Sent from my EVO using xda premium
xbmoyx said:
Dude I get data disconnection all the time. I will have to toggle airplane mode just to get a signal and sometimes a reboot is required. Long did you have the EVO? Do you have insurance thru Sprint? What happened to your EVO?
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Yep, that's the exact same problem I was having. From everything I've read on here, many EVO 4G LTE owners have the same issue. I got to the point where i was fed up with it though. I had that 2nd one for ~4 months. I've been on the EVO 4G LTE since mid October though.
Yes, I had the rip-off $11/month insurance through Sprint. After talking to customer care, they are going to send me an SIII and I will be mailing my EVO back to them. Picking it up from corporate repair store this afternoon after their "fix", which was basically telling me that it connects to 4G and work on the towers is the reason for intermittent connection.
Please update the OP once you get the SIII and tell us if its any improvement.
Im curious to know.
-Thanks
dbeckwit said:
Yep, that's the exact same problem I was having. From everything I've read on here, many EVO 4G LTE owners have the same issue. I got to the point where i was fed up with it though. I had that 2nd one for ~4 months. I've been on the EVO 4G LTE since mid October though.
Yes, I had the rip-off $11/month insurance through Sprint. After talking to customer care, they are going to send me an SIII and I will be mailing my EVO back to them. Picking it up from corporate repair store this afternoon after their "fix", which was basically telling me that it connects to 4G and work on the towers is the reason for intermittent connection.
Click to expand...
Click to collapse
Well I don't have insurance thru Sprint anymore. After they raised it I went thru a 3rd party company GoCare.com. So I guess I can't get a different phone like you then....
Sent from my EVO using xda premium
TurboX2 said:
Please update the OP once you get the SIII and tell us if its any improvement.
Im curious to know.
-Thanks
Click to expand...
Click to collapse
Will do. Many of my co-workers here in Chicago have SIII's and have an almost constant connection to 4G. I'll update my experience with it once I've used it for a few days
What do you think the odds are that HTC would give me a replacement device even after I unlocked thru HTCdev?
Sent from my EVO using xda premium
TurboX2 said:
Please update the OP once you get the SIII and tell us if its any improvement.
Im curious to know.
-Thanks
Click to expand...
Click to collapse
Trust me when I say switching to a different phone made all the difference in the world with my 4G/data dropping issues I had with the Evo LTE...it's really no comparison, something was really wrong with the Evo..Keeping my eye on the next HTC device though,cant beat HTC build quality..
Sent from my SPH-L900 using xda premium
BrianBaker said:
Trust me when I say switching to a different phone made all the difference in the world with my 4G/data dropping issues I had with the Evo LTE...it's really no comparison, something was really wrong with the Evo..Keeping my eye on the next HTC device though,cant beat HTC build quality..
Sent from my SPH-L900 using xda premium
Click to expand...
Click to collapse
Looks like I'm screwed. If the data dropping was a constant issue then I'd file a claim with GoCare. It happens maybe every other day and if I send them my phone the odds this happens within the hour they determine something is wrong is very slim. That sucks tho because they told me I could possibly pay my $50 deductible and I could choose my replacement phone. I'd go Note 2 all the way!
Sent from my EVO using xda premium
I called Sprint and I'm getting an S3 for $50 and sending them my EVO. So happy this problem will not apply to me anymore!
Sent from my Blazing fast LTEvo!
I live in San Antonio, which has had LTE for a while now, and I've never had a problem connecting to LTE except in the building I work in. I'm on wifi at home, but if I don't have my wifi on, I don't have this problem...
..maybe it's not all of the phones, just some?
Anyway, I'd like an update too, from the OP in this thread, just to see what he thinks. New phones are coming out all the time, and I'd hate to switch when the one I've got is still pretty good.
jkrlvgn said:
I live in San Antonio, which has had LTE for a while now, and I've never had a problem connecting to LTE except in the building I work in. I'm on wifi at home, but if I don't have my wifi on, I don't have this problem...
..maybe it's not all of the phones, just some?
Anyway, I'd like an update too, from the OP in this thread, just to see what he thinks. New phones are coming out all the time, and I'd hate to switch when the one I've got is still pretty good.
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Well when I called Sprint and pled my case they said there are notes in there system about this problem so they are aware of it. I have screenshots to prove it. I wonder of ill get faster speeds on the S3 as well...
Sent from my Blazing fast LTEvo!
There are other threads one could post this in...
Sent from my EVO using Tapatalk 2
I just received an insurance replacement Evo LTE. It seems alright physically, but the screen seems so cheap. There are blantant gradient lines when the screen is supposed to be solid black, and terrible viewing angles. I'm not very happy with this
Sent from my Nexus 7 using xda app-developers app
I actually received an evo lte as a replacement for a gs2 lol the same day the screen was lifted and had to goto sprint to get fixed
Sent from my EVO using XDA Premium 4 mobile app
I have a replacement that came with a green hue in the bottom right that takes up 1/7th of my phone. Took it to Sprint and the techs couldn't see it so they claim, probably due to all the lighting they have to make things look better than they actually are. Still working on getting them to fix this issue or I might just have to leave after all these years. I have paid insurance and repair fees for years without ever using it and have paid for this phone multiple times. There is no way they should be unwilling to give me a NEW or at least acceptable condition phone. Being that this is a lingering issue they seem to not want to resolve, they might be losing a lifelong customer. I refuse to be treated in such manner.
Sent from my EVO using Tapatalk 2
I also got a insurance replacement with a subpar screen, notice the horizontal lines a lot more than I did on my old phone. Oh well..
Sent from my EVO using XDA Premium 4 mobile app
Ha, I had my phone replaced last year for electrical issues with the motherboard. Well, when I dropped it, and broke the screen (the replacement), I took it in to pay my deductible and get another replacement...
They told me the phone was flagged as stolen! Wtf?! So, you replaced my first phone with a stolen phone? Lol
I just loved getting the cops called on me for something Sprint did... I did get a free replacement for my troubles, and a free month after I had already been slapped in metal bracelets and sat in the back of the cop car...
And you thought you had issues with replacements, lol...
Sent from my EVO using XDA Premium 4 mobile app
^^ clever username ^^
a senile fungus said:
^^ clever username ^^
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First initial then last name? Lol same here
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Nah, it's the in jin 1989
If only I was that clever :sigh:... Ireyes is correct...
Sent from my EVO using XDA Premium 4 mobile app
I have gone through 3 replacements so far. I broke my original with water damage. First replacement only got 1x data. I had to force the tech to admit that i was right by doing a speed test with him back to back. and then going in to the hidden diagnostic and showing him it said 1x even though sprint showed 3g on the toolbar. I told him it was sprints way of trying to trick the customer in to thinking they had a better connection than what was available. This pissed him off, but I won. got a replacement sent.
The second replacement had the screen being lifted. You can visibly see the screen coming up, and at times the screen would stop working if i "moved" it in the right direction.
Third replacement could get no data type of data to another. Like 4g to 3g. the data would turn off. the radio was on, but said disconnected. rebooting sometimes fixed it. but it got worst and worst. To the point where I was rebooting 5x just to connect. I complained to no end non stop untill they replaced the phone. I had to show the tech and they said "well.. its rooted" and I said. well.. i flashed it back to stock and look, its happening still.
Fourth replacement, The compass does not work. No matter what I am doing, google maps and compass apps point to the north. Smart Tools also doesnt show me rotating the phone, but G-Sensor does detect the rotation and so does the camera app. But you know what. I ****ign give up.
I am going to take it in to the store just to ***** about it again and hope I get placed on the HTC One or something. But I think they just dont care. The phone is old and they will run it in to the ground until they are out of stock.