Related
So after going through 3 Eris handsets and finally finding a CSR who had enough to sympathy on me to send out an Incredible, I've now gone through 2 of the latter. Both have reboot loop issues, the first wouldn't even go past the quietly brilliant screen while the second can go four hours before deciding not to work for an hour. This is the most frustrating thing I've ever been through. I'm gonna try to talk customer service into a new Inc instead of a refurbished one and see if that changes anything. Otherwise I'm just going to keep the third Eris and steal my moms upgrade in June I guess.
Moral of the story, just because something looks better doesn't mean it always is.
Sent from my ERIS using XDA App
I went through 3 Eris's and I'm on my second D2, which I haven't had any problems with. The refurbs from Verizon are hit and miss, mostly miss. Good luck getting them to send you a new one. I have a feeling your going to have to put up a good fight for that. Hopefully it works out for you though.
Fortunately I've had nothing but good experiences with customer service. I'll ETF my contract if they refuse to help and I'll go to Sprint.
Sent from my ERIS using XDA App
Never had an issue with my original new devices on Verizon, so never had to deal with the refurb. But I'd still take mom's in June and get something hardcore (Like the Merge?)
If the third one coming on Tuesday has the same issue then that's exactly what I'll do.
Sent from my ERIS using XDA App
gee7201 said:
Never had an issue with my original new devices on Verizon, so never had to deal with the refurb. But I'd still take mom's in June and get something hardcore (Like the Merge?)
Click to expand...
Click to collapse
I was hoping for the Merge as well, but everything that I have seen rumored about it lately says it is going to Alltel. (several sites are posting that the Merge passed FCC yesterday for Alltel) So probably it wont be in your average Verizon store. I was hoping for an HTC device that has something smaller than a the mammoth 4.3 inch screen and the keyboard was something of a bonus to me.
I'll probably be going with an HTC device when I get my upgrade/ get a different carrier. Moto has made me never want to buy another phone from them because of the efuse, and the Evo is awesome....
orkillakilla said:
I'll probably be going with an HTC device when I get my upgrade/ get a different carrier. Moto has made me never want to buy another phone from them because of the efuse, and the Evo is awesome....
Click to expand...
Click to collapse
Hopefully the Bionic will not be locked down, HTCs QC is really beginning to worry me.
Sent from my ERIS using XDA App
Why would they not lock down the bionic after the success they had with the x? Sales and security wise. Locking it down didn't hurt either company. A tier 3 Verizon tech told me not to be surprised if it's businessas usual. They know I'm rooted and "hacked" so I don't care. Time to leave Verizon because they want **** locked down as hard as possible.
Sent from my GSB v1.0 using XDA App
what did you say to get them to send you a different phone? Does threatening to cancel your contract early work?
ngc604 said:
Why would they not lock down the bionic after the success they had with the x? Sales and security wise. Locking it down didn't hurt either company. A tier 3 Verizon tech told me not to be surprised if it's businessas usual. They know I'm rooted and "hacked" so I don't care. Time to leave Verizon because they want **** locked down as hard as possible.
Sent from my GSB v1.0 using XDA App
Click to expand...
Click to collapse
I agree that it is probably wishful thinking on my part, but never know, it might happen.
wwonka69 said:
what did you say to get them to send you a different phone? Does threatening to cancel your contract early work?
Click to expand...
Click to collapse
I just told the tech lady that after having had 3, I was really not looking to get another one and she just gave it to me, no ifs, ands, or buts. They've already offered to send me an X because of the Inc trouble, but I said I'd give the Inc one more shot, so tomorrow is HTC's last chance to redeem themselves in my eyes.
Hit or miss again... my husband tried it with Verizon and the rep told him Quote: "go ahead." there was no help at all, no "You've been such loyal customer for 10+ years... what can we do to help?", no "Sorry to see you go." nothing, just a basic "Ba-bye!" He is now with Sprint and so far very happy.
This one works! Only problem I've found with it so far is an unexplained lagginess while on the charger, but that I can live with. I wouldn't have had a problem leaving Verizon for Sprint over this issue, it would've been completely unacceptable for them to leave me hanging after all the issues I've had with them, and I would've gladly taken my money elsewhere.
I made a thread here a few days ago about how my 3vo keeps randomly rebooting:
http://forum.xda-developers.com/showthread.php?t=1176931
The phone likes to randomly reboot, freeze or suddenly goes into a phase where its unable to turn on at all unless I do a had reset by holding down volume down and the power button. I took it in to sprint and they saw how it wouldn't even turn on, and all these morons did was reset it again claiming to have fixed the problem. They refused to give me an exchange.
When it started rebooting again, I went back and they told me to go to the sprint repair center where I'd have to drop it off and leave it there for a few hours where it would be tested for the problem. I live really far from this repair center and to make it worse, the idiots at that store told me, if they could not replicate the problem, they would not honor any exchange policy. The problem with this is that the rebooting is really random, sometimes the phone can go a full 2 days without any issue and then without warning all hell will break loose. The person who had reset my phone before even went as far as to say that there is nothing wrong with my phone and that its well within normal operation.
wtf is this? This is the biggest joke of a customer service I have ever seen. I'm really starting to miss T-mobiles service now. I've called multiple sales reps and stores and all they do is try to redirect me to someone else over and over again.
Any advice? I really like the evo 3d, all I ask is for a damn phone that isn't defective.
Try to find another store or call and ask for a supervisor for customer care and have them note your account to replace your phone. You should definitely get it exchanged. This is not a common problem with the phone at all.
The other option is if you are still within your 30 days, go to the store and tell them you want to return it and then buy it again but this time get a newer device. You can do that within your 30 days of course unless you are waiting to try out the Moto Photon.
I had the same issue,went thru two phone already so this problem do exist..
Sent from my PG86100 using Tapatalk
al3azim said:
Try to find another store or call and ask for a supervisor for customer care and have them note your account to replace your phone. You should definitely get it exchanged. This is not a common problem with the phone at all.
The other option is if you are still within your 30 days, go to the store and tell them you want to return it and then buy it again but this time get a newer device. You can do that within your 30 days of course unless you are waiting to try out the Moto Photon.
Click to expand...
Click to collapse
Yeah, I'm within my 30 days.
I called another store and they said I'd be charged $35 if I wanted to exchange it without taking it to the repair center.
Guess I'll just have to go to the sprint repair center and wait around a few hours while hoping the phone crashes while its there.
I've never seen such a bull **** exchange policy. The rep who reset the phone when it wouldn't start told me to stop installing too many android apps and blamed me for the problem, of course I was running factory stock.
A few years ago I bought a defective phone from tmo, all I did was called and told them, and they had a new phone waiting for me at the store when I came in. Has anyone else had to deal with this ****ty sprint customer service or is it just me?
Yea not normal. Had mine since launch. Not one reboot.
Sent from my 3rd Dimension of Evolution
I replaced my phone 3 times (seems like the batch was bad) and i bought it at Target..all I did was tell the guy about the problem and I got it replaced every time..he didn't even check..he gave me a phone this last time.from a new shipment and the phone is.flawless..Happy I.got a.good.one because I love the phone..don't know why you are having issues because they can replace it no problem if they want.
Sprint customer service is by far the worst.
Sent from my PG86100 using XDA Premium App
Yeah, I'm not at all happy with coming to sprint from T mobile so far. Sprints 3g is also a joke compared to HSPA on T mobile. I'm willing to overlook all these things if they'd just give me a damn phone that isn't broken.
I'm surprised that everyone else around here is able to exchange the phone so easily but the guys I'm dealing with are making it a huge pain. Maybe I just got unlucky with the sprint store around here.
poweroutlet said:
Yeah, I'm within my 30 days.
I called another store and they said I'd be charged $35 if I wanted to exchange it without taking it to the repair center.
Guess I'll just have to go to the sprint repair center and wait around a few hours while hoping the phone crashes while its there.
I've never seen such a bull **** exchange policy. The rep who reset the phone when it wouldn't start told me to stop installing too many android apps and blamed me for the problem, of course I was running factory stock.
A few years ago I bought a defective phone from tmo, all I did was called and told them, and they had a new phone waiting for me at the store when I came in. Has anyone else had to deal with this ****ty sprint customer service or is it just me?
Click to expand...
Click to collapse
Just to give the other side of this (ie the store)
It does suck that you have a bad device and resetting it is the protocol first. But there are a lot of people who will buy android phones, take them and load every app they can fit on, then come back for exchanges. "My phone doesn't work etc etc."
They will keep doing this endlessly simply because they don't know how to use the phone properly. Doing a reset on these phones fixes the problem 90% of the time, so the stores do this first to cut down on wasted devices, time and money.
I understand that you probably don't fall into that category, but, as with everything else in the world, the bad apples spoil the pie. Hope thy get that straightened out for you soon
What I did was called customer service and told them about a problem I was having, although when I took my phone to the sprint store PRIOR to me calling CS, they said there was nothing they could do, or would do for that matter. So I called CS, and they emailed me a invoice, telling the sprint store what, and how to give me the excange. Then I went to the sprint store with the invoice in hand, and they HAD to give me my replacement Evo 3D. I was within my 30 days.
Sent from my SPH-D700 using XDA Premium App
See my thread here:
http://forum.xda-developers.com/showthread.php?t=1182917
Im going thru the same issue. My third EVO is being sent to me on Monday.
Sent from my PG86100 using Tapatalk
poweroutlet said:
Yeah, I'm not at all happy with coming to sprint from T mobile so far. Sprints 3g is also a joke compared to HSPA on T mobile. I'm willing to overlook all these things if they'd just give me a damn phone that isn't broken.
I'm surprised that everyone else around here is able to exchange the phone so easily but the guys I'm dealing with are making it a huge pain. Maybe I just got unlucky with the sprint store around here.
Click to expand...
Click to collapse
I came from tmobile and everything about sprint is better! Better phones, faster web and by far the best customer service I've ever had from any carrier! Go ahead and go back to tmobile! Les people to hog this network!
Sent from my PG86100 using XDA Premium App
I am sorry that you have to go through this crap, as people said i would call cs. I had to exchange my device twice at the sprint store, the first time was mainly because of network speed and battery life, after i waited 2 hours for the techs they couldn't find anything wrong except when i did a speed test my phone got way slower dl speed then another phone at the same sprint store. so the rep exchanged the product, the second time my phone was acting u, kind of like your, freezing, screen shutting off, and other things. after a few factory resets my phone would still not act right. so the next time it froze i just brought it in, frozen and explain that i already tried the factory reboot a few times - they had no problems exchanging my phone. I recommend that next time your phone freezes you just bring it in, this way they are able to see the problem themselves.
sniperkill said:
What I did was called customer service and told them about a problem I was having, although when I took my phone to the sprint store PRIOR to me calling CS, they said there was nothing they could do, or would do for that matter. So I called CS, and they emailed me a invoice, telling the sprint store what, and how to give me the excange. Then I went to the sprint store with the invoice in hand, and they HAD to give me my replacement Evo 3D. I was within my 30 days.
Sent from my SPH-D700 using XDA Premium App
Click to expand...
Click to collapse
^^^ This.
Stores suck for customer service, but if you call CS they are monitored for their CS and usually will do whatever it takes to make you happy, within reason of course. I would make the call and they should take care of you.
Sent from my PG86100 using Tapatalk
I came from T-Mobile also and aside from the faster 3g Speeds, I could not be happier with sprint, the service is awesome and I have always gotten credit/discounts/ free airwaves/exchanges and whatever else from the rententions team, They do there very best to help out, If you get a rep that you can barely understand .. ask to be transfer to account services and you will get all the help you need... I couldnt never get that service with T-Mobile even after 7 years of being a great customer ... Yes CDMA/WIMAX is far from perfect but I would not want to be anywhere else...
What I would recommend is going to the sprint store, cancelling the upgrade and returning the phone, then go buy the phone at radioshack or bestbuy. i work for radioshack and if a customer had a real issue with the phone, our store would replace it until it worked properly.
I had the same problem with random reboots, about 5 times the first week. I took it back and they replaced it right then. You have to find the one intelligent person that works there and only deal with them. (I choose to believe there is at least one at each store) I have been blatantly lied to, downright scammed, and treated like **** by so many dumb-ass incompetent in-store reps that I wouldnt believe anything they say. Just keep trying different reps/stores til they exchange it.
Aside from the in-store reps I am a happy sprint customer.
blaz4me said:
What I would recommend is going to the sprint store, cancelling the upgrade and returning the phone, then go buy the phone at radioshack or bestbuy. i work for radioshack and if a customer had a real issue with the phone, our store would replace it until it worked properly.
Click to expand...
Click to collapse
CAn't say I agree with this. If you are within your 30 days still, then I would recommend doing what the other guy did above and get the invoice printed off and going to a corporate and not a repair store to get it exchanged. Its really a toss up in which results you may get, but more corporate stores are made to listen to what CS has to say and the results they can pull up.
Maybe its just me, but my sprint customer service experiencE has been great. They always fix my problems without any fuss.
Sent from my PG86100 using Tapatalk
About the whole TMO vs sprint thing. I'm not bashing sprint as a whole. Obviously they have attractive pricing, the best data plans (actually unlimited), solid coverage, etc. I'm just saying my T mobile customer service experience was far superior to what I have seen so far. In the past sprint was known to have the worst CS for sure. I've heard they have improved a great deal recently, of course I have yet to see it.
Tomorrow I will contact sprint CS directly and not the store and see what they can do. If CS can't just get me a replacement, then I may have no other option then to go to a repair center, which is frankly absurd considering this is a brand new phone and the sales reps themselves have seen my phone malfunction right before their eyes even after the factory reset.
I guess one way or another I will get a new Evo 3d and I hope the new one will just work right so I can get back to enjoying the phone. I've had over 7 reboots in the last 3 hours with this phone, its unbearable at this point.
I bought my skyrocket January 20th will I be able to exchange it for the galaxy note when it comes out?
Sent from my SAMSUNG-SGH-I727 using XDA App
According to AT&T's policy you have 30 days to make up your mind on the phone. But since the Note isn't available yet you might have to return it and wait a few days.
So if I wait until the 19th will it be to late?
Sent from my SAMSUNG-SGH-I727 using XDA App
I would personally return it now. Feb 19th is your 30th day (31 in jan) and inventory could be limited. Ive heard some horror stories of carrier stores not exchanging for a new phone on launch day and they cited some BS excuse that they claimed is in some random piece of documentation allowing them to deny you an exchange on launch. I have a concession line at an ATT corporate store and I know I am not allowed to get it on launch just because "the manager said so"
Ok thanks
Sent from my SAMSUNG-SGH-I727 using XDA App
If you still have the phone you had before your skyrocket, you could just return the skyrocket and pre-order the Note in-store and just use the old phone until the Note comes out on the 19th. That way you guarantee you get in before your 30 days are up.
I ask the guy that works there and he said I couldn't preorder it in store
Sent from my SAMSUNG-SGH-I727 using XDA App
maydre said:
I ask the guy that works there and he said I couldn't preorder it in store
Sent from my SAMSUNG-SGH-I727 using XDA App
Click to expand...
Click to collapse
AT&T employee here. If it's a corporate store, he's a liar.
edit: this is assuming you go ahead and do a reverse upgrade.
giantenemybird said:
AT&T employee here. If it's a corporate store, he's a liar.
edit: this is assuming you go ahead and do a reverse upgrade.
Click to expand...
Click to collapse
I've been to three corporate stores. All of them say you can't do it in store.
geoldr said:
I've been to three corporate stores. All of them say you can't do it in store.
Click to expand...
Click to collapse
This is exactly why I don't buy any phones from these stores. I call AT&T and order the phone through a rep. When you buy directly from AT&T you can always speak to a manager or someone other than an store employee. I've had no problem doing it this way and I know several people who got screwed dealing with those AT&T Corp Stores.
Refer to the thread where the phone could not be found in our system.
Yes, it can be preordered in cor stores, but there have been issues with the phone not being found in OPUS.
Today it appears to be working.
Escalate your problem to the manager and he or she will more lonely likely know what to do. I had the same problem with getting a skyrocket on the 24the and wanted to return it for the note and the employees did not know what to do. The manager was within ear shot and was able to remedy the problem.
edit for spelling*** still getting use to swyping on the 7.7.
Sent from my GT-P6800 using XDA Premium App
Corp Stores
I don't know what corp stores you go to but the one by me is great (although I didn't preorder with them so I could get free case from Best Buy) I was going to get the HTC Vivid a few months back talking to a Store rep he wanted to know what I was looking for in the phone and suggested I wait for the Galaxy Note I stopped in every now and then and he updated me on what he knew was comming he even let me know about the free case from best buy and said he would match that for me on preorder if they were getting the same one but on the 4th he didn't think they were getting the same one I went to Best Buy and preordered but the service I get in the Corp Store is awesome they keep up on rumors and new phones software and inform me alot of the time.
JGuinan007 said:
I don't know what corp stores you go to but the one by me is great (although I didn't preorder with them so I could get free case from Best Buy) I was going to get the HTC Vivid a few months back talking to a Store rep he wanted to know what I was looking for in the phone and suggested I wait for the Galaxy Note I stopped in every now and then and he updated me on what he knew was comming he even let me know about the free case from best buy and said he would match that for me on preorder if they were getting the same one but on the 4th he didn't think they were getting the same one I went to Best Buy and preordered but the service I get in the Corp Store is awesome they keep up on rumors and new phones software and inform me alot of the time.
Click to expand...
Click to collapse
I'm not saying they are all bad (corp stores) but most of them are. Especially the ones by me. Every time I go into one of them Corp AT&T stores none of them seem knowledgeable about new products, they are rushing me to buy a phone I don't want, their prices are a lot higher than going through AT&T website and I feel like I'm being taken advantage of. Not to mention I feel like I'm wasting their time when I come in just to take a look. I hate those effen stores and I don't want to give them any business.
Some of my friends and family tried to return phones to them and got a ridiculous run around. I don't have time for their BS. I've returned several phones to AT&T directly without issue. I returned a returned a Fuze that I used for several months and got a Tilt 2. Try getting the same courtesy from one of those Corp Stores.
I personally feel more comfortable dealing with AT&T directly.
Okay well this experience has me wanting to choke someone. I am having issues with my nexus 10 tablets screen. and its one day after the 14 day warranty given by walmart. so no good there. So i contacted Google they told me since purchased through wally world they couldn't do anything i had to get a hold of Samsung so i said alright and got the number. I then called Samsung and Samsung hung up on me 3 times in a row complete bs. Then the 4th time when i finally get to talk to someone they tell me they don't do warranty that someone else does. They gave me a number. I called this number just to find out that it's Google again -_- at this point I've spent over an hour on the phone got nothing done so i give them one more shot and again am told nothing they can do call Samsung. I ask for a manager at this point the guy tells me there are none available well i have done customer service in call centers there's always someone. i stated this he said fine hold on a second and dummy forgets to mute his mic he then starts chuckling and talking to his friends around him i try to talk to him and get ignored so i hang up and call Samsung back. Again am told Google does it. so i try 3 more times 3 different people before one says they do take care of warranty but its a different department and some confusion has been going around he transfers me to India. I can't understand the guy he can't understand me so this takes for ever 20 minutes later we get all information sorted out he tells me they can't do an exchange only a repair and estimated time the tablet would be gone is 3 months. Iv'e only had the tablet 15 days so for it to be gone 3 months is ridiculous i ask to a supervisor he says okay and says hes transferring me to one. I then sit on wait for 35 minutes (none of this is exaggerated) and i finally hang up call back and get another guy who says the same thing Google does it i explain what the last guy said and ask for a supervisor he says none is available and states one will call me back, its been 2 days now not a single word. I'm going to sue someone -_-
This type of posts scares me as hell, who the hell takes care of the tablet if anything goes wrong with it? Google, Samsung or Staples where I bought mine? I still have 12 days to return it, its second unit with light bleed, I may just return it and be done with this whole "Pure Google experience". I should of kept my Note 10.1. No problems whatsoever, I just had to have this beautiful screen.
Really nice way to attract new customers to Android world. ( I am not Apple person, this is my 4 th Android tablet and I have Galaxy Note 1 as my primary phone)
carlitos66 said:
This type of posts scares me as hell, who the hell takes care of the tablet if anything goes wrong with it? Google, Samsung or Staples where I bought mine? I still have 12 days to return it, its second unit with light bleed, I may just return it and be done with this whole "Pure Google experience". I should of kept my Note 10.1. No problems whatsoever, I just had to have this beautiful screen.
Really nice way to attract new customers to Android world. ( I am not Apple person, this is my 4 th Android tablet and I have Galaxy Note 1 as my primary phone)
Click to expand...
Click to collapse
Yeah i bought it because samsung has normally good products I own a note 2 phone but this has been ridiculous i am going to get something done i hope if i do im buying a different tablet screw this
The place you purchase the device from should be the first place you go to, didn't think Walmart would be too strict on a 1-day over warranty period though :/
The next place after that should be Samsung. Google (I think) only handles purchases that were from them. Here's some useful links for product registration on Samsung's site, and then afterwards, you could probably easily (I would imagine anyway) set-up a RMA process that way.
espionage724 said:
The place you purchase the device from should be the first place you go to, didn't think Walmart would be too strict on a 1-day over warranty period though :/
The next place after that should be Samsung. Google (I think) only handles purchases that were from them. Here's some useful links for product registration on Samsung's site, and then afterwards, you could probably easily (I would imagine anyway) set-up a RMA process that way.
Click to expand...
Click to collapse
Yeah well Samsung says they don't do it unless you get lucky and talk to the right person they\n you get told its a 3 month wait with no exchange only repair im done this is bs never buying another samsung product
That truly blows, but unfortunately they do manage to come up with BS like that :/ hope you manage to sort it out somehow.
daLareid said:
That truly blows, but unfortunately they do manage to come up with BS like that :/ hope you manage to sort it out somehow.
Click to expand...
Click to collapse
Meh they just lost a loyal customer every smart phone i have owned is Samsung every Tablet owned is Samsung. so **** em im done
Not going to lie...stories like this make me want to sell my nexus.
No reason a $550 device should be handled with such horrible service. If it breaks I really don't see 3 month turn around on repair being acceptable.l what so ever.
Sent from my SCH-I535 using xda app-developers app
Man your story sucks man. My advice is to call during normal business hours. I always seem to get better results calling then. Those are the times you can get transferred to someone with a brain. The last time i called during business hours i had 3 complicated RMA issues that needed handled. The rep transferred me to the RMA department (his words) and had the best experience with a rep ever. The person (Tanya) handled every issue immediately. Call back on Monday by around 12pm PST.
Sent from my often RMA'd Nexus 4
So...who do we actually contact if there is a problem? Samsung or Google?
Google play store says Samsung is the warranty contact...just curious who we actually talk to?
Sent from my SCH-I535 using xda app-developers app
Hold on, Walmart website says that they extended all holiday purchases return policy to jan 10?
http://help.walmart.com/app/answers/detail/a_id/203
Sent from my Nexus 10 using xda premium
duarian said:
So...who do we actually contact if there is a problem? Samsung or Google?
Google play store says Samsung is the warranty contact...just curious who we actually talk to?
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Where did you buy it from?
carlitos66 said:
This type of posts scares me as hell, who the hell takes care of the tablet if anything goes wrong with it? Google, Samsung or Staples where I bought mine? I still have 12 days to return it, its second unit with light bleed, I may just return it and be done with this whole "Pure Google experience". I should of kept my Note 10.1. No problems whatsoever, I just had to have this beautiful screen.
Really nice way to attract new customers to Android world. ( I am not Apple person, this is my 4 th Android tablet and I have Galaxy Note 1 as my primary phone)
Click to expand...
Click to collapse
If you bought it from staples take my advice return it right now. 9 hours of back and forth between both companies and only transferred to that so call special department once. Everyone else said call the other guy. Take it back pleas save yourself this headache
kittyslasher said:
Where did you buy it from?
Click to expand...
Click to collapse
Google play directly. Here in north america
Sent from my Nexus 10 using xda app-developers app
daLareid said:
That truly blows, but unfortunately they do manage to come up with BS like that :/ hope you manage to sort it out somehow.
Click to expand...
Click to collapse
9 hours talk time still nothing
duarian said:
Google play directly. Here in north america
Sent from my Nexus 10 using xda app-developers app
Click to expand...
Click to collapse
Lucky bastard your safe keep your tablet if you have issues call google they will take care of you
duarian said:
Not going to lie...stories like this make me want to sell my nexus.
No reason a $550 device should be handled with such horrible service. If it breaks I really don't see 3 month turn around on repair being acceptable.l what so ever.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Where did you buy yours from?
Jayrod1980 said:
Man your story sucks man. My advice is to call during normal business hours. I always seem to get better results calling then. Those are the times you can get transferred to someone with a brain. The last time i called during business hours i had 3 complicated RMA issues that needed handled. The rep transferred me to the RMA department (his words) and had the best experience with a rep ever. The person (Tanya) handled every issue immediately. Call back on Monday by around 12pm PST.
Sent from my often RMA'd Nexus 4
Click to expand...
Click to collapse
Dude I've been calling since Friday. So that's not the issue I've only spoken to one gentleman tonight and even tho he couldn't help me I asked for a supervisor and demanded he give him a raise or something he was the most professional customer service rep ever. The issue is the nexus was originally sold only int the google play store. Because of this google was to take control of all returns exchanges ect. Well they then shipped the product to staples and Wally World this caused a mess up in the system people at samsung still think that google tales care of it and google doesn't because it was purchased through a third party store.
kittyslasher said:
Dude I've been calling since Friday. So that's not the issue I've only spoken to one gentleman tonight and even tho he couldn't help me I asked for a supervisor and demanded he give him a raise or something he was the most professional customer service rep ever. The issue is the nexus was originally sold only int the google play store. Because of this google was to take control of all returns exchanges ect. Well they then shipped the product to staples and Wally World this caused a mess up in the system people at samsung still think that google tales care of it and google doesn't because it was purchased through a third party store.
Click to expand...
Click to collapse
Same problems here. I am not able to see an phone number for customer support on the Google Play website. I'm having all kinds of issues with this tablet and want to speak to someone before I return this. How do I get the phone number? Anyone?
inwester said:
Same problems here. I am not able to see an phone number for customer support on the Google Play website. I'm having all kinds of issues with this tablet and want to speak to someone before I return this. How do I get the phone number? Anyone?
Click to expand...
Click to collapse
Where did you buy it from bud?
RECENT EDIT TO EXPLAIN SITUATION:
LOL wow guys really?
I've been royally screwed by AT&T so many times, them overcharging me, accidentally adding services and removing services to my account, charging me for a replacement sim when my calls would drop and would still charge me every single time to swap out a sim. When I had mobile insurance added to my account, I lost a phone, paid the deductible and they STILL would send my "reconditioned" phones that have flaws, scratches, issues. Took multiple devices before I got a half decent working one. Assurion is a POS company, honestly. Those who are PMSing over my post, seriously? You've never in your entire life lied, or done something for your personal gain? Against an organization or group that gains and benefits more from you? I really hope that all of you who're preaching ethics to me, really do live a righteous, sin-free life on a regular basis.
When I traded the S4 for the HTC One I did not know it had issues or broken. If I had a perfect working phone why would I want to go through this hassle?
Also...I pay for mobile insurance, if I wanted to take them on a ride and screw them over I could have claimed my device lost or broken and asked for a replace for the deductible of $199. MANY colleagues and people I know have done this. I didnt go that route.
1. In the past when I traded phones on craigslist, friends, family, etc. ATT would give me a tough time about it, Idk if this happened to anyone else or just my bad luck. They would ask me 100s of questions about what, why, how etc. I did not feel like dealing with that. I didnt like the S4 and hated touchwiz.
2. I didnt steal from them or not pay for anything. One of their reps told me to keep the other refurbished model as a spare, I didnt suggest it or as for it. They messed up, so I guess they felt like making up for it.
3. Yes HTC would take 14 days to send me back my device I send to them, all the while I would be phoneless. Dealing with AT&T was the best way to ensure I'd atleast be able to make and take calls in the mean time while this situation got worked out.
4. The original iPhone 5 I paid for I bought without an upgrade and paid full price of $500+, so I'm pretty sure they made so much money off me lol.
5. The new tax of 60 something cents to each customers phone bill will more than pay for a measly half broken HTC One
6. I've been grandfathered into their Unlimited Data plan and when I used to go above 2 gb or 3gb they would restrict my speeds and Bottleneck me every single time
7. To the idiot that said mentality like this gets us into recession? Lol really? I pay for the service with money I work for and want a working device.
8. The reason I had to raise my voice and yell at the reps was because they refused to let me return the defective device and wanted me to just live with it or try a different phone instead. They refused to admit that AT&T and Assurion's quality control with their "refurbished"/"reconditioned"/"like new" devices have flaws and aren't tested out properly before shipping out to customers.
-----------------------EDIT END--------------------------------------------------------------------------------------------------------
So I originally had an iPhone 5 when I decided I wanted to try something new. I fell in love with the HTC One after reading about it and playing with the store model, so sold my 5 for $500 unlocked and went to AT&T store and used my mom's upgrade and got the 32 GB One. But for some reason that did not satisfy me initially then I returned it and went to the Galaxy S4 and decided I was gonna stick with it, till the same old TouchWiz ruined the experience for me over time. Decided I wanted to go back to the HTC One because I missed the front facing speakers and blinkfeed SO MUCH. Plus Sense 5 felt a lot smoother and quicker. I was past my 14 days so traded this kid on craigslist for a 64 GB HTC One Silver. After going home I noticed dead pixels and screen discolorations on the One, I talked to AT&T and *****ed at them that the phone has issues, and dead pixels. They were skeptical as to how I went from the S4 to One again and I just told them I traded with my uncle or something. So they said they would send me a replacement warranty exchange right away.
So here it goes...
Device 1 they sent me had scratches all over the unit, non centered camera lens in the back and the vibrate rattled. So I called complained and then they sent me another one.
Device 2 had 4 dead pixels and 2 HUGE gaps. Called and yelled at them again and they said they would send me another device.
Device 3 would not charge past 85% and hold it for more than an hour. Called them and yelled at them and demanded that they fix my issue and send me a brand new device. All the while the lady that I was talking to accidentally put a request for a warranty exchange to be shipped out and she got a manager override and shipped out a brand new device to me.
Device 4 (New) & Device 5: The new unit had no vibration AT ALL, tried everything and every setting NOTHING. Device 5 was the used refurbished and was actually closer to perfect than the New in Box and Sealed device they sent me. I called and made a big fuss about the new one yet again and they said nothing could be done and I had to return both the devices and we could go from there and another new device being sent to me is out of the question. I argued some more and yelled some more before they said send back Device 4 and the manager told me to keep the Device 5 refurbished unit for now.
Device 6: I had to wait a week till they received Device 4/"New" unit before I called them and spent an hour on the phone arguing with them. So turns out they sent me out another brand new device and they're letting me keep the Device 5 refurbished unit thats working well. I asked what to do with the extra phone and their manager said "use it as an extra MP3 Player or camera..."
LOL so I'm giving one of the phones to my dad and keeping the other. Took a month but I got the better end of the deal no?
Packer2058 said:
So I originally had an iPhone 5 when I decided I wanted to try something new. I fell in love with the HTC One after reading about it and playing with the store model, so sold my 5 for $500 unlocked and went to AT&T store and used my mom's upgrade and got the 32 GB One. But for some reason that did not satisfy me initially then I returned it and went to the Galaxy S4 and decided I was gonna stick with it, till the same old TouchWiz ruined the experience for me over time. Decided I wanted to go back to the HTC One because I missed the front facing speakers and blinkfeed SO MUCH. Plus Sense 5 felt a lot smoother and quicker. I was past my 14 days so traded this kid on craigslist for a 64 GB HTC One Silver. After going home I noticed dead pixels and screen discolorations on the One, I talked to AT&T and *****ed at them that the phone has issues, and dead pixels. They were skeptical as to how I went from the S4 to One again and I just told them I traded with my uncle or something. So they said they would send me a replacement warranty exchange right away.
So here it goes...
Device 1 they sent me had scratches all over the unit, non centered camera lens in the back and the vibrate rattled. So I called complained and then they sent me another one.
Device 2 had 4 dead pixels and 2 HUGE gaps. Called and yelled at them again and they said they would send me another device.
Device 3 would not charge past 85% and hold it for more than an hour. Called them and yelled at them and demanded that they fix my issue and send me a brand new device. All the while the lady that I was talking to accidentally put a request for a warranty exchange to be shipped out and she got a manager override and shipped out a brand new device to me.
Device 4 (New) & Device 5: The new unit had no vibration AT ALL, tried everything and every setting NOTHING. Device 5 was the used refurbished and was actually closer to perfect than the New in Box and Sealed device they sent me. I called and made a big fuss about the new one yet again and they said nothing could be done and I had to return both the devices and we could go from there and another new device being sent to me is out of the question. I argued some more and yelled some more before they said send back Device 4 and the manager told me to keep the Device 5 refurbished unit for now.
Device 6: I had to wait a week till they received Device 4/"New" unit before I called them and spent an hour on the phone arguing with them. So turns out they sent me out another brand new device and they're letting me keep the Device 5 refurbished unit thats working well. I asked what to do with the extra phone and their manager said "use it as an extra MP3 Player or camera..."
LOL so I'm giving one of the phones to my dad and keeping the other. Took a month but I got the better end of the deal no?
Click to expand...
Click to collapse
Awesome man. Good to see someone screw AT&T instead of AT&T screwing the person!!
Sent from my HTC One using xda premium
I was past my 14 days so traded this kid on craigslist for a 64 GB HTC One Silver. After going home I noticed dead pixels and screen discolorations on the One, I talked to AT&T and *****ed at them that the phone has issues, and dead pixels. They were skeptical as to how I went from the S4 to One again and I just told them I traded with my uncle or something.
Click to expand...
Click to collapse
Not to be that guy, but you traded your brand new Galaxy S 4 on with someone on Craigslist, *****ed at AT&T for the Craigslist phone being messed up, and then lied to them on how you received it?
I could see how karma worked itself in your experience with AT&T.
True that...you made the trade for the scratched up One. How is that AT&T's fault? I find this whole thing to be pretty unethical.
Sent from my HTC One using xda premium
Getting the extra phone is great, but you should have called HTC. They'll repair any HTC device as long as it's still in the 1 years warranty period.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
cdordon said:
Awesome man. Good to see someone screw AT&T instead of AT&T screwing the person!!
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
haha for sure man ... in the end i almost gave up ...it was so draining
pbp8ntballer said:
Not to be that guy, but you traded your brand new Galaxy S 4 on with someone on Craigslist, *****ed at AT&T for the Craigslist phone being messed up, and then lied to them on how you received it?
I could see how karma worked itself in your experience with AT&T.
Click to expand...
Click to collapse
no dude that guy got the phone from ATT warranty exchange, he didnt even use it, when he gave it to me cosmetically it checked out ... i noticed the dead pixels after i got home... MOST of ATT's warranty exxhange refurbs have dead pixels and other issues ... and ATT deserves anything bad that could happen to them with the amount they overcharge their customers and the new little maintenance charge they added to each and every customers bill? ive been grandfathered into their Unlimited Data plan and when I used to go above 2 gb or 3gb they would restrict my speeds and Bottleneck me every single time ... F**K ATT lol
Mr.Mischief said:
Getting the extra phone is great, but you should have called HTC. They'll repair any HTC device as long as it's still in the 1 years warranty period.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Click to expand...
Click to collapse
I did call HTC, and they said it would take over 14 business days before I would see my phone again .. i didnt wanna wait that long
Packer2058 said:
no dude that guy got the phone from ATT warranty exchange, he didnt even use it, when he gave it to me cosmetically it checked out ... i noticed the dead pixels after i got home... MOST of ATT's warranty exxhange refurbs have dead pixels and other issues ... and ATT deserves anything bad that could happen to them with the amount they overcharge their customers and the new little maintenance charge they added to each and every customers bill? ive been grandfathered into their Unlimited Data plan and when I used to go above 2 gb or 3gb they would restrict my speeds and Bottleneck me every single time ... F**K ATT lol
Click to expand...
Click to collapse
That's fine and all, but still. What you did was basically unethical and in regards to what you did, you were no better than AT&T, despite their shortcomings.
JazzyCarr0t said:
True that...you made the trade for the scratched up One. How is that AT&T's fault? I find this whole thing to be pretty unethical.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
no dude that guy got the phone from ATT warranty exchange, he didnt even use it, when he gave it to me cosmetically it checked out ... i noticed the dead pixels after i got home... MOST of ATT's warranty exchange refurbs have dead pixels and other issues ... and ATT deserves anything bad that could happen to them with the amount they overcharge their customers and the new little maintenance charge they added to each and every customers bill? ive been grandfathered into their Unlimited Data plan and when I used to go above 2 gb or 3gb they would restrict my speeds and Bottleneck me every single time and sometimes i wouldnt even get HSPA+ speeds let alone LTE speeds ... F**K ATT lol... im one for morality and ethics, but not when ive gotten screwed over by someone or an organization ..
You seem not to understand that the Corporation NEVER, gets screwed. When AT&T does its audit at the end of the year they will just determine that they have to make people pay more.... Like by not honoring 18 month upgrade cycles any longer, next they will add another hundred bucks to premium devices on contract like Verizon. This stuff only screws us in the end.... You should have taken this up with HTC.
Sent from my HTC One using xda premium
Fight the power! Big companies need to bend over once in a while for their customers.
pbp8ntballer said:
Not to be that guy, but you traded your brand new Galaxy S 4 on with someone on Craigslist, *****ed at AT&T for the Craigslist phone being messed up, and then lied to them on how you received it?
I could see how karma worked itself in your experience with AT&T.
Click to expand...
Click to collapse
I agree with this. It's people with a mentally like the OP is what got us into the recession. Getting stuff and not being responsible for their decisions or actions and getting bailed out somehow.
I've had att warranty cover phones I've bought on Craigslist. Don't see a problem. I don't yell at anyone when I call though. More flies with honey ya know?
Packer2058 said:
I did call HTC, and they said it would take over 14 business days before I would see my phone again .. i didnt wanna wait that long
Click to expand...
Click to collapse
Yeah, that's a pretty accurate estimation. I'm on prepaid and I've never purchased a phone from the carrier, so I've never really been able to complain to them.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
gunnyman said:
I've had att warranty cover phones I've bought on Craigslist. Don't see a problem. I don't yell at anyone when I call though. More flies with honey ya know?
Click to expand...
Click to collapse
That's different. Warranty states it covers any phone you are using.
Sent from my HTC One using xda app-developers app
Wow... Did you seriously just post a topic on how you cheated at&t to brag about it? I don't like at&t at all but to do this is just wrong. Not only is it unethical it's just plain stupid. Like someone mentioned you did not win in the end. AT&T will rape your ass for the next 2 years.
Personally why do we give a F about a billion dollar company like AT&T?
I personally screw them by getting the HTC One on a subside price and then porting out without getting ETF. Now that's a whole different story.
F them
Sent from my HTC One using xda premium
gunnyman said:
I've had att warranty cover phones I've bought on Craigslist. Don't see a problem. I don't yell at anyone when I call though. More flies with honey ya know?
Click to expand...
Click to collapse
I find this whole thing odd. I bought an HTC One locally, it was only 3 days out from the purchase date. The camera wouldn't focus at all. I took it to a retail store, they wanted a receipt from where it was purchased, no go. I went to the service center, they said they can exchange it when the 14 days are up. I called up 611, said I bought it locally from a 3rd party, and that the camera was broken. They checked the notes from the service center who verified the problem. They sent me out a new device, not a refurb, without any hassle, even gave me priority shipping for free.
AT&T is getting another $75 over the course of my 5 two year contracts with that new admin fee. They have also pushed upgrades from 18mo to 24mo in the last couple years, which means I pay way more than buying the phone outright. I have no problem with what the OP did, if you are getting fu**ed in the ass, at least fight it, don't sit there and take it and buy into the fear of more fees, they are coming regardless.
side808 said:
Wow... Did you seriously just post a topic on how you cheated at&t to brag about it? I don't like at&t at all but to do this is just wrong. Not only is it unethical it's just plain stupid. Like someone mentioned you did not win in the end. AT&T will rape your ass for the next 2 years.
Click to expand...
Click to collapse
He didn't cheat them. The phone has a warranty on it for the first year. Doesn't matter if you are the original purchaser or you bought it used. Lay off the op.