Headphone jack not working - Atrix 4G Q&A, Help & Troubleshooting

Hi,
Im wondering if someone can help!
I use my headphone jack everyday.
Today the headphone stopped working. Initially I thought it was the headphone so i tried 2 other pairs. Nothing. Cannot hear anything. I play music from the speaker and that works fine. But as soon as i plug in I dont hear anything.
Searching through the other threads, I found lint mentioned. So i blew in the jack and also tried to a pin. It appears to be clean.
Using an app I selected for a wired headset to be the only output. Now, when music is playing and when I putting in/pulling out the headphones in I can hear a crackling noise but nothing else. When turned up fully there is also some static!
Ive reset my phone so I know its probably not a software issue.
Any ideas please?

1. Try to hold the audio jack to one side (that is, press it either left or right) to make it slant on a side. Check if you get any sound.
2. Try seeing if you hear music by inserting the audio jack at various "depth" into the phone. i.e. don't insert it fully.
Hope it helps

thearcher4 said:
1. Try to hold the audio jack to one side (that is, press it either left or right) to make it slant on a side. Check if you get any sound.
2. Try seeing if you hear music by inserting the audio jack at various "depth" into the phone. i.e. don't insert it fully.
Hope it helps
Click to expand...
Click to collapse
tried both..but nothing!

you tried the other solutions from the forum? corrosion problem, etc? That's the best I can help. Otherwise, you might need to change the audio board, it's available on ebay I think for < $10, and apparently not so difficult to replace as well.

Let's check it with a torch. I also had this issue and it was not so easy but I managed to remove a little lint with a needle. After that it worked fine for me.

Hi,
This has now been resolved. It turned out there was another bit of lint I had missed. So using a needle, I took it out and the headphone is now back to its best.
Thank you all for your help!

Glad for you!

Related

Lost external speaker sound

I have completely lost the sound from external speakers and coincidentally this has happoened since upgrading to AP4 though I am reasonably sure AP4 was NOT the cause of it. But am posting to see if this has happened to any of you. I was using an external stereo headset in the 3.5mm jack and after pulling it out, the speakers on my 7501 don't work. The weird thing is the phone will RING out the external spekaers but the actual phone calls, media player or notifications won't play out the external speakers. It is behaving as if the unit thinks a headphone jack is still in the 3.5mm slot when nothing is there. The USB port headset won't work either which leads me to believe the unit definitely thinks a 3.5mm headset is plugged in when one isn't. Everything else works perfect. Thoughts? Solutions? Please help -- can't send it in for warranty work as I cannot downgrade back to the original HTC WM6 build because of the AP4 upgrade.
Plenty of people already experienced this problem. Try to use the search function next time.
Nevertheless, here's the solution (probably):
First set up you Athena to play some music, so you can hear immediately whether the sound is working.
Then, try to poke around in the 3.5 jack using the headset (or something similar in size). Inside the jack there's a loose contact which makes your athena think a headset is still plugged in, even when it clearly isn't. After some poking, your sound should be working again
dwergsnot said:
Plenty of people already experienced this problem. Try to use the search function next time.
Nevertheless, here's the solution (probably):
First set up you Athena to play some music, so you can hear immediately whether the sound is working.
Then, try to poke around in the 3.5 jack using the headset (or something similar in size). Inside the jack there's a loose contact which makes your athena think a headset is still plugged in, even when it clearly isn't. After some poking, your sound should be working again
Click to expand...
Click to collapse
To avoid similar recur best consider a good stereo Bluetooth for music and phone.
I’ve encountered before, repeating inserting a 3.5mm jack may not always resolve the issue.
You guys are the best! (Actually I did do a search but couldn't find the problem referencing the Athena). Anyway, wiggling the headset jack about twenty times in and out reset the loose contact and restored sound from the speakers. I will not be using the 3.5mm headset again. Thanks for the help!
dwergsnot said:
Plenty of people already experienced this problem. Try to use the search function next time.
Nevertheless, here's the solution (probably):
First set up you Athena to play some music, so you can hear immediately whether the sound is working.
Then, try to poke around in the 3.5 jack using the headset (or something similar in size). Inside the jack there's a loose contact which makes your athena think a headset is still plugged in, even when it clearly isn't. After some poking, your sound should be working again
Click to expand...
Click to collapse
This problem has beset all HTC devices from the earliest SPVs, a matchstick or paperclip often help but a BT headset is easier.
Same problem .... but still not solved
These guys really are the best.
I got the point as to what the problem actually is, Still after poking the 3.5 jack in and out many times the sound (songs n calls) is still not working.
though the incoming ring is working. any suggestions pl .
(Anyway because of this problem i downgraded to spl1.2 and now using mincy's 2.04. it even solved my TCPMP not playing flash vids prob.)
alyn99 said:
You guys are the best! (Actually I did do a search but couldn't find the problem referencing the Athena). Anyway, wiggling the headset jack about twenty times in and out reset the loose contact and restored sound from the speakers. I will not be using the 3.5mm headset again. Thanks for the help!
Click to expand...
Click to collapse
Just to make clear what is happening, the 3.5 socket mechanically disconnects the speakers when you plug in the earpiece. over a period of time the spring contact looses its springiness. this leads to a poor contact and off goes the speakers. by poking this contact you are moving it till contact is made. you are best stopping using this socket if it is showing these signs before you loose sound all together. I am sure you can have a new socket fitted but I bet it isn't cheap. As already stated its best to use bluetooth.
Hope this makes things clear
Jay
If you can get your hands on one, you might rather use a headset with a extUSB jack. For instance, the standard headset from the Touch Diamond works fine on the Athena.

[Q] Problems with audio jack

Hi all,
to my great frustration, I've discovered that my SGS2 line-out / headphones jack seems to have a slack joint, i.e. if you turn a connected plug around its long axis, a crackling sound is heared in the speakers and at some angular positions the stereo signal will be reduced to mono (i.e. one speaker gos silent). With one device (mobile outdoor speaker) I even had no sound at all at when inserting the plug with the wrong "orientation".
Did anybody experience the same problem or am I just out of luck here?
I am wondering whether sending back the device to the retailer (Amazon) or directly to Samsung (I'm situated in Germany) will yield the faster round-trip time, any experiences here?
Thanks!
PS: I know this may be a stupid question but can somebody PLEASE tell me how to search for multiple keywords with AND logic in this forum? Tried "+word +word" and "word AND word" (without the quotes) but nothing seems to work.
Are you using the headphones that came with it? My better half went through 4 sets of the stock samsung headphones with her original Galaxy S and all produced the same issue of losing one channel after a matter of days/weeks. having the jack inserted to about 2/3rds is a workaround but not ideal as you still lose some frequencies and it's insecure... They're just a bit pony.
No, I used different kind of headphones, including Sennheiser in-ear headphones and a standard male-male audio jack connected to some bigger hifi system. With some jacks I did not encounter the problem, but most of them lost some part of the signal with some orientations: I persume that the manufacturing tolerance of the jacks also plays a role...
Anyway, it's definitely not a problem of the jacks but of the device since I tried it with the SGS2 of a friend yesterday and it worked with the same jack that made problems with my device.
I will proceed sending my phone to Samsung for repair, I hope that won't take to long *sad looking*, I am so used to it now, it's card to survive to weeks without it.
I had the same problem, all I had to do was insert headphones cable "HARDER" into the audio jack until I herd a "click" sound.
I was way to over protective of this phone when i first had it, and wanted to handle too much with care, forced the dam cable in, and "click", sounded like it snapped into place, the audio worked correctly without cracking noise or without the need to wiggle to cable get clearer sound.
Perhaps your friends SGS2 is already used to headphone being inserted, but yours not. Just add a little pressure until you hear clip into place.
If this doesnt help, then repair or return.
Thanks for the hint, but unfortunately I had the jack inserted to the very end, so this was not the problem... sent in for repair now, let's see what happens.
I have a fix for you i think!!!!!!!!
ok . when i got my s2 like 4 days ago (at&t usa version) i noticed that when i plugged into my aux cable in my car that it was low sound cracking more volume on the left side , very annoying . NOW FOR A SIMPLE FIX FOR SOME TO TRY! PLUG IT IN ALL THE WAY! i noticed when plugging it in i wasnt fully plugging it in . it should go all the way down FULLY! the sound is perfect once this is done . I HOPE THIS HELPS YOU !!!!!! good luck

Audio from headphone jack is distorted.

So I installed Neutrino on my Atrix yesterday (I'm not sure if that's relevant or not, but I figure it's good to know), and everything was working perfectly fine. However, earlier today the audio from my headphone jack started to sound completely distorted.
It's not the earbuds, because they work on other devices I have. And the audio from my speakers and from HDMI works perfectly fine.
Has anyone had this problem, and if so, is there any way I can fix it? Or is my phone screwed?
Did you play with equalizer settings any (DSPmanager or similar)?
I didn't. At least, not at first.
DSP Manager actually started to crash on startup about the same time that the audio from my headphones would be a problem. I thought reinstalling it would fix the problem, but it hasn't. Though, the louder I make it, the more "clearly" I can hear what I'm playing (it still sounds like satan farts, though).
I also tried cleaning the headphone jack, but that only helped a slight bit.
Would it be worth reinstalling Neutrino or is my phone died?
I'd say it's worth a shot. Make a nandroid, do a full wipe, and then flash your ROM. If that doesn't help, then at least you can be fairly sure it's not the software.
So I'm bumping this, with a little bit more information of what I've tried and what my problem is.
I've tried uninstalling and reinstalling DSPManager. Didn't work.
I made a Nandroid backup, did a full wipe, and tried to play music again. Didn't work.
I actually tried to install Beats Audio Drivers to see if they would help. They didn't.
This is what my phone's audio jack currently sounds like, without the high-pitched humming so pardon me if your ears hurt.
http://soundcloud.com/user587656353/i-want-you-back-almost-kinda
I actually tried cleaning the inside of my headphone jack and it seemed to help ever so slightly.
Would this mean my headphone jack is toast or does anyone else have any ideas what the problem could be?
hellothar said:
So I'm bumping this, with a little bit more information of what I've tried and what my problem is.
I've tried uninstalling and reinstalling DSPManager. Didn't work.
I made a Nandroid backup, did a full wipe, and tried to play music again. Didn't work.
I actually tried to install Beats Audio Drivers to see if they would help. They didn't.
This is what my phone's audio jack currently sounds like, without the high-pitched humming so pardon me if your ears hurt.
http://soundcloud.com/user587656353/i-want-you-back-almost-kinda
I actually tried cleaning the inside of my headphone jack and it seemed to help ever so slightly.
Would this mean my headphone jack is toast or does anyone else have any ideas what the problem could be?
Click to expand...
Click to collapse
I'm not sure, but it sounds like what you're hearing is the difference between the 2 channels, rather than the channels themselves. This would happen if the common ground connection is broken somewhere in the audio out. It's an easy theory to test really. All you need is an audio file that plays on either the left or right channel only. If you have sound out of both channels, then there's your problem, if not, then it's something else.
Actually, this sounds like a poor connection that is overcompensated by extreme loudness so that some of the electric current is strong enough to pass through. I've heard what the "no common ground" sounds like many times, I don't think this is it.
The headphone connector is not actually soldered to the PCB but instead sits on it on springy contacts (makes for very easy repairs and replacements at service centers). I'm almost willing to bet there lies your problem.
ravilov said:
Actually, this sounds like a poor connection that is overcompensated by extreme loudness so that some of the electric current is strong enough to pass through. I've heard what the "no common ground" sounds like many times, I don't think this is it.
The headphone connector is not actually soldered to the PCB but instead sits on it on springy contacts (makes for very easy repairs and replacements at service centers). I'm almost willing to bet there lies your problem.
Click to expand...
Click to collapse
Maybe. But if that is the case, wiggling the plug may give some indication of that without disassembling the device, just as would playing a single channel file. In both cases, the jack would likely be the culprit, but given how fragile the device is internally, taking it apart should be done with extreme caution.
lehjr said:
Maybe. But if that is the case, wiggling the plug may give some indication of that without disassembling the device, just as would playing a single channel file.
Click to expand...
Click to collapse
True. I wouldn't recommend digging into disassembling the phone right away, not before exploring other possibilities. Because...
lehjr said:
given how fragile the device is internally, taking it apart should be done with extreme caution.
Click to expand...
Click to collapse
...this.
I tried playing a mono sound file, and sound files that play through only the left speaker and only the right speaker. They all sound like they have the same problem, so we can rule that out.
Though, I will mention that the sound that is heard is on maximum volume, and that's the only time I can hear anything at all. If I go down just two notches, then I start to hear nothing.
hellothar said:
I tried playing a mono sound file, and sound files that play through only the left speaker and only the right speaker. They all sound like they have the same problem, so we can rule that out.
Though, I will mention that the sound that is heard is on maximum volume, and that's the only time I can hear anything at all. If I go down just two notches, then I start to hear nothing.
Click to expand...
Click to collapse
Just a thought, but have you tried another pair of headphones?
Edit: if the headphones are good, then the only other thing I can think of is a bad section in the audio chip. The schematic shows the headphone output is separate from any of the other sound outputs, so it is possible that the chip is bad. Unfortunately, if that is the case, the cheapest solution would be to replace the main board, but it's a delicate procedure.
Edit 2:
Before giving up, this thread might help.
lehjr said:
Just a thought, but have you tried another pair of headphones?
Edit: if the headphones are good, then the only other thing I can think of is a bad section in the audio chip. The schematic shows the headphone output is separate from any of the other sound outputs, so it is possible that the chip is bad. Unfortunately, if that is the case, the cheapest solution would be to replace the main board, but it's a delicate procedure.
Edit 2:
Before giving up, this thread might help.
Click to expand...
Click to collapse
Yeah, I'm sure it's not the headphones. I've got two; a set of headphones and a set of ear buds. Both of them are functional in other devices but do not work in the phone. Also, the audio clip was direct feed with a different chord, so the problem is surely with the phone.
I'm at the point where I'm willing to open up the phone to see if there is a problem with the jack itself. If it is corrosion or another problem with the jack then I can try some repairs. If I do have to replace the main board then I'll probably wait on that and ultimately purchase a new phone.
One thing to note is that the audio quality does not improve if I move the jacks around inside of it. However, I do hear a sort of rubbing sound from the headphones if I am moving it around.
hellothar said:
Yeah, I'm sure it's not the headphones. I've got two; a set of headphones and a set of ear buds. Both of them are functional in other devices but do not work in the phone. Also, the audio clip was direct feed with a different chord, so the problem is surely with the phone.
I'm at the point where I'm willing to open up the phone to see if there is a problem with the jack itself. If it is corrosion or another problem with the jack then I can try some repairs. If I do have to replace the main board then I'll probably wait on that and ultimately purchase a new phone.
One thing to note is that the audio quality does not improve if I move the jacks around inside of it. However, I do hear a sort of rubbing sound from the headphones if I am moving it around.
Click to expand...
Click to collapse
If the jack is the issue then it shouldn't be too bad to replace. I was looking at different websites earlier and they look to be really cheap. The thing I have to stress though is just be careful, and don't take apart the phone unless you can replace the phone itself just in case something should go horribly wrong. I know that should be pretty obvious, and generally people tend to underestimate their own skill level, but I have encountered a few people in my time who have what I consider to be the opposite of the Midas touch, and their attempts at repairing anything end up as more of a hate crime against the very thing they are trying to fix.

[HW] Serious problem, the speakers working, headphones not!

So i checked dozens times if the jack socket is ok and it is, also the motherboard pads looks ok, but i can't make any headphones to work anyway.
They don't get detected, ones or twice they worked for 1 second, and then it's only rugg noise.
no idea anymore. No any garbage inside. Everything look clean and cool.
I also flashed and rooted it with 2 different roms. Didn't help.
Pls help.
Fox_Murderer said:
So i checked dozens times if the jack socket is ok and it is, also the motherboard pads looks ok, but i can't make any headphones to work anyway.
They don't get detected, ones or twice they worked for 1 second, and then it's only rugg noise.
no idea anymore. No any garbage inside. Everything look clean and cool.
I also flashed and rooted it with 2 different roms. Didn't help.
Pls help.
Click to expand...
Click to collapse
hardware issue, you must need a technician
Could the IC get wrecked? It should not cause the speaker works normal. I can hear all voices and music.
Fox_Murderer said:
Could the IC get wrecked? It should not cause the speaker works normal. I can hear all voices and music.
Click to expand...
Click to collapse
Maybe the headphone jack sensor got damaged. Does the headphone icon appear on the status bar when plugged? If not, then this is likely the issue.
Where is jack sensor?? How does it looks like?
Fox_Murderer said:
Where is jack sensor?? How does it looks like?
Click to expand...
Click to collapse
The jack it's attached to the upper part of the board. You'll have to open the phone. And it is covered in plastic. If it's damaged then you'll probably have to replace it.
With EdwinMoqs and Artas' roms volume output can be high enough to cause clipping, which is often accompanied by false headset removal event. You have to carefully adjust the maximum safe volume level, but in the end it's still louder than stock rom which is crippled by EU and probably US regulations.
I can adjust volume via headset button, with the Headset Button Controller app. Setting max volume to 80-90% should do. The clipping protection in poweramp wasn't effective, it did the job with Artas' rom.
Problem can also be caused by a switch, which should be under one of the contacts in the jack, and can be reached with a needle(i never checked how it looks inside the jack). Also the plug should fit in to the hilt. Something might block the plug, the spindle with the contacts be too short. If you get the plug fully in and still see the spindle you're safe.
Socket looks like connecting, i can see pins moving. And i was shorting some last pins and it didn't said headphones is on.
There's a new feature in Android from 5.x or 6.x up, called Pressy Mode. It does exactly what the problem is here, and it can be controlled by Headset Button Controller app.
Probably intended for using the headset as antenna for a built-in tuner solely.
Ok, thank you all to trying to help me. I fixed this, it is working for now, i don't know for how long.
I connected for couple of seconds left channel and/or right channel by wire to the grounded Metal shield on board, and it started to detect headphones every time for now. The wire is not needed for constant working. I don't know how it worked. Also, motherboard was just a little moving over socket, so it was needed to make it hold still. I puted some little plastik on board so it pressed to the back. Works for now. I just dont know for how long. But there are still some little scrathes noises so it must be faulty IC or something in way from controller to the socket. The speaker has no scratch noises, works normal. but elements looks normal no green rust or anything.

Phone won't recognize my headphone's mic and buttons (volume-play music)

Hi!
I'm having some strange issues reggarding the use of headphones.
Recently I bough a pair of Razer Hammerhead pro v2 headphones from a retailer. They are brand new, and work just fine in other cellphones (Motorola or LG) and even my computer.
But, as it turns out, they do not work properly on my phone.
Let me elaborarte: I already have a pair of Philips headphones with a dedicated play/stop music button and microphone, and they work just fine with the cellphone. But, whenever I plug my new headphones on the phone, the "headphones with mic" icon shows once on my notification screen and then just banishes, leaving me with an icon that looks like a pair of "regular headphones", not recognizing the mic. or buttons.
I've read some people online experiencing the same issue as me. And, even though you can ACTUALLY hear a conversation or music with the headphones, the mic. and buttons just don't work. Is almost as if they were non existent to the phone.
I've already tried different apps that allow you to mock you cellphone to bypass this issue, but they don't work.
Any suggestions?
Nazghul said:
Hi!
I'm having some strange issues reggarding the use of headphones.
Recently I bough a pair of Razer Hammerhead pro v2 headphones from a retailer. They are brand new, and work just fine in other cellphones (Motorola or LG) and even my computer.
But, as it turns out, they do not work properly on my phone.
Let me elaborarte: I already have a pair of Philips headphones with a dedicated play/stop music button and microphone, and they work just fine with the cellphone. But, whenever I plug my new headphones on the phone, the "headphones with mic" icon shows once on my notification screen and then just banishes, leaving me with an icon that looks like a pair of "regular headphones", not recognizing the mic. or buttons.
I've read some people online experiencing the same issue as me. And, even though you can ACTUALLY hear a conversation or music with the headphones, the mic. and buttons just don't work. Is almost as if they were non existent to the phone.
I've already tried different apps that allow you to mock you cellphone to bypass this issue, but they don't work.
Any suggestions?
Click to expand...
Click to collapse
AGREE. Also, if you can check that if you keep pressing the handsfree jack down, the mic works???
hamza.ejaz27 said:
AGREE. Also, if you can check that if you keep pressing the handsfree jack down, the mic works???
Click to expand...
Click to collapse
Yeaj, I tried that already but it doesnt work. And it wont work because I think that this is a MIUI related problem.
Any suggestions?
My mic works if I keep the handsfree jack at a certain position or keep pressing it. May be it's a hardware problem or handsfree problem. Who knows!!!
Last reply.
My issue is SOLVED.
Turns out there was dust settled down in the jack.
SOLUTION: Take an ear bud, dip it in petrol and clean the headphone jack with it.
Thanks for your thread as it helped me in getting to the root cause of the problem :good:
hamza.ejaz27 said:
Last reply.
My issue is SOLVED.
Turns out there was dust settled down in the jack.
SOLUTION: Take an ear bud, dip it in petrol and clean the headphone jack with it.
Thanks for your thread as it helped me in getting to the root cause of the problem :good:
Click to expand...
Click to collapse
I've already tried that one, and had no ressult. I cleaned it as soon as I got the problem, but it keeps happening
So for me, the problem is still ongoing
As I stated before, I can hear my headphones, but both mic. And buttons don't work.
Try using a different recording app and or music player, see if that helps.

Categories

Resources