Hi there...
Has anyone had luck enabling the hidden menu for the One? I have been through several of the old ways of doing this on other phones with no luck. Please advise if you've found a way to do so. I just got a replacement phone and am trying to see if its a refurb or if I actually got a new replacement like I was told. Thanks
Option 1 - Dial ##RTN# - No luck
Option 2 - create a shortcut through custom launcher: Shortcut>Activities>com.android.hiddenmenus - There doestn seem to be a com.android.hiddenmenu file here.
Thoughts??
Those menus were probably removed due to the carrier's request.
That said, you can tell when it was manufactured by looking at the serial number, see here:
http://forum.xda-developers.com/showthread.php?t=642459
HTC does not reassign serial numbers if a phone is refurbished, so if it is pretty close to the date you received it it's probably a new unit. Plus I doubt this phone has been around long enough for there to be refurbished ones.
Nick L said:
Those menus were probably removed due to the carrier's request.
That said, you can tell when it was manufactured by looking at the serial number, see here:
http://forum.xda-developers.com/showthread.php?t=642459
HTC does not reassign serial numbers if a phone is refurbished, so if it is pretty close to the date you received it it's probably a new unit. Plus I doubt this phone has been around long enough for there to be refurbished ones.
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Click to collapse
It was a refurb. Date was 4/13/13. I thought the same thing, but they are out there! I talked to TMo and they're sending me a new brand new one since I was within the 20 day window.
branshaw, how did you find out? Mine had a minor ding on the bezel but I didn't notice until I left the store and I just don't want to pay the restocking fee.
I checked the link but doesn't tell me anything. Something else, I don't have the box with me but I'm pretty sure the manufacturing date was 4/13/13 as well.
So, how did you find out it was a return?
Thanks!
fosormic said:
branshaw, how did you find out? Mine had a minor ding on the bezel but I didn't notice until I left the store and I just don't want to pay the restocking fee.
I checked the link but doesn't tell me anything. Something else, I don't have the box with me but I'm pretty sure the manufacturing date was 4/13/13 as well.
So, how did you find out it was a return?
Thanks!
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Click to collapse
I figured it out really based on the way I received it. I received it in a generic box that only included the phone in a clear sleeve. If it was new it would have been in retail packaging. If you received it in retail packaging then it's new, you just got one with some damage.
branshaw09 said:
I figured it out really based on the way I received it. I received it in a generic box that only included the phone in a clear sleeve. If it was new it would have been in retail packaging. If you received it in retail packaging then it's new, you just got one with some damage.
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Click to collapse
Ah, thanks. Mine was on a new box, so I guess it is new. No problems with the minor scratch really, so all is good. Manufactured 4/14.
Cheers,
branshaw09 said:
I figured it out really based on the way I received it. I received it in a generic box that only included the phone in a clear sleeve. If it was new it would have been in retail packaging. If you received it in retail packaging then it's new, you just got one with some damage.
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That's not exactly true - I got a replacement Sensation that came in that sort of packaging and was made in the same month I received it, so it could go either way. But if you get one in the original packaging then it's almost certainly new.
Nick L said:
That's not exactly true - I got a replacement Sensation that came in that sort of packaging and was made in the same month I received it, so it could go either way. But if you get one in the original packaging then it's almost certainly new.
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but yet guyz there must be some logic which we dont know that how to find the refurb status...
However, how did u get manuf. Date from the device
dailer:
*#*#3424#*#*
HTC Function test?
Related
I am getting a replacement phone sent to me and wanted to check to see if it was refurbished or not. In the past i have gotten lucky with the phone not being refurbished.
i think u had to do ## codes to tell.
iTouch24 said:
I am getting a replacement phone sent to me and wanted to check to see if it was refurbished or not. In the past i have gotten lucky with the phone not being refurbished.
i think u had to do ## codes to tell.
Click to expand...
Click to collapse
In dialpad press
##786# ..... Scroll down ,You will see reconditioned status and activation date
Sent from my PG86100 using XDA App
He is right about the ##786#.. but typically if you get a replacment phone from sprint and not Asurion, the only times that you will get a new device is if they are on back order or if you complain enough to customer service.
its coming from asurion ... lost my original .. we will see
i got phone and it says all 0's for data and voice and NO for reconditioned ...
it has the asurion sticker though behind the battery on phone
so i am guessing it is safe to say that the phone is brand new???
mine says "not available". replacement from sprint store
abdeviation said:
mine says "not available". replacement from sprint store
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Click to collapse
hmmm that is weird .. wonder what that means
If you get the phone and theres a sticker behind the battery then most likely it refurbished. When i had my OG EVO and had to get it replaced through asurion, it was refurbished, they sent me 3 replacements all refurbushed and defected. So about the 4th one, it actually came in fresh out the original box with all the accessories.
Sent from my PG86100 using XDA Premium App
...Yes , Unfortunately it sounds like its likely a refurbished handset.
I had been fortunate enough in my past experience with Asurion Insurance to have gotten brand new units. The brand new units come in original box with a brand new sealed battery , SD card and all accessories. (Exactly the same way as if you purchased it in the store)
The refurbished ones come in a Asurion box , have their sticker in battery compartment and is the handset only. No battery .
However, if you would like them to send you a new unit . Keep sending back any refurbished units they send you. After 2 or 3 times they usually send out brand new in box units.
Sent from my PG86100 using XDA App
Crap, and i thought it was a new unit because it didnt say reconditioned. The one I have from them now has no dead pixels and seems pretty solid except for the battery cover not snapping all the way shut on the top. I asked if they could mail me out a new battery cover but they have to ship me another unit.
Anything else I should make sure is ok on the unit? Some of you guys have gotten unlucky with refurbished units. Some people actually believe that refurbished units can be better then new because they are all specifically inspected. How long does asurion warranty phone?
Great info. I got mine a week after release and suspected it was too young to be a refurb. I was able to confirm today that it was not. I managed to get it for $375 on the 4th of July weekend on Craigslist. Dunno how i found such a sweet deal.
Not to take the thread on a tangent, but can anyone list all of the ## codes? Seems like i've used this one and at least one other before (the one where you must use your MSL as password). I'd like to make note of them for future ref.
**EDIT** Link to my question: http://forum.xda-developers.com/showthread.php?t=1145219
guys, why does the ##786# command doesnt work for me?
i have to type it in dealpad, right? and then? comes the "infobox"? not for me..
maybe im to stupid for that -.-
btw: i have a gsm 3vo
stiffmast3r said:
guys, why does the ##786# command doesnt work for me?
i have to type it in dealpad, right? and then? comes the "infobox"? not for me..
maybe im to stupid for that -.-
btw: i have a gsm 3vo
Click to expand...
Click to collapse
i think it is just for the sprint cdma versions ... it also could be the ROM u are running
iTouch24 said:
i think it is just for the sprint cdma versions ... it also could be the ROM u are running
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Click to collapse
i thought that... its not rooted, running stock rom 2.3.4, software version 1.20.401.2 -> is this the old version, before the OTA?
You will almost always get a referb with your warranty until they send you several that is defective before you get a new one.
WoW did i get lucky ... so i called asurion to tell them that my battery cover was not closing all the way on the phone which was messing up my power buttons and volume buttons and wanted them to send me a new battery cover. They said that they cannot just send me the battery cover but would have to send out another phone. Well this time i opened box and it was a brand new HTC box sealed with everything in it .. manuals .. charger, etc etc ... i was very very pleased .. thanks asurion ... this was only my first exchange with asurion
Has anyone got any experience with claiming warranty through Amazon? I bought my S3 a few months ago and now there is an issue with the screen showing a pink splodge to the right
I assumed it would go through Samsung for replacement, but I asked Amazon first and they have already have a new one on the way to me! I tried to get out of them whether I would need to include the charger, cable and earbuds in the return, but they were a bit sketchy about that. Obviously they said they wanted the phone back, even if it wasn't in the original packaging, but they didn't really give an answer either way about the other bits. I can't find the earbuds that came with the phone, so I hope it won't cause them to charge me when they process the return
I remember having a kindle replaced once and they said outright to keep the charger and cable and just return the device.
Anyone have any experience with getting a warranty replacement from them with a mobile?
Thanks :good:
I wouldn't worry about earbuds, due to hygiene regulations they can be of no use to them whatsoever!
I haven't had a warranty replacement from Amazon. I have a question though. Did you have to pay extra for the warranty?
slaphead20 said:
I wouldn't worry about earbuds, due to hygiene regulations they can be of no use to them whatsoever!
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That was my initial thinking. I'll see if I can badger them further into giving a straight answer.
ronj1986 said:
I haven't had a warranty replacement from Amazon. I have a question though. Did you have to pay extra for the warranty?
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No, I just went on their support thingy and described my problem with the screen and that I have had it a few months and asked who I need to contact to get it repaired. They said they will replace it and sent me a new one within a few minutes (should get it on Tuesday) and issued me with a courier pick up for the old one. I was surprised as I thought Samsung would do it, but I was checking with them first anyway. It could be due to the fact I used a mastercard to pay for it and that gives you extra warranty and protection with things like this.
My HTC One S (early fall-to-bits black version) from Amazon UK was exchanged after a few weeks in a similar way... complete and new one arrived.
One good reason to use them.
LenAsh said:
My HTC One S (early fall-to-bits black version) from Amazon UK was exchanged after a few weeks in a similar way... complete and new one arrived.
One good reason to use them.
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Click to collapse
Yeah, I've never had a problem with Amazon before, they always give good service. I was glad when they said they would handle my problem rather than Samsung!
Did you have to return all the accessories with your phone?
Had to return my Galaxy S because i got caught in heavy rain and wouldn't work and forgot to send earphones and USB cable but they never even asked and gave me a full refund within a day of them getting it.
newbintraining said:
Yeah, I've never had a problem with Amazon before, they always give good service. I was glad when they said they would handle my problem rather than Samsung!
Did you have to return all the accessories with your phone?
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Click to collapse
I did anyway. The new replacement was an all new sealed box.
Yeah, I think this a new sealed boxed one too. I'll send it all back as it came sans the earbuds as they would just chuck 'em anyway.
I was all ready to pull the trigger on a preorder today, and was sitting on top of my machine like a buzzard over a dead deer, only to find that the only color option is silver. Any word on ETA for black?
Just saw the same thing. I was going to get the silver and picked a data plan. Then told me not available in my area WTF
Sent from my Galaxy Nexus using xda premium
Just tried to contact the 'chat' help on AT&T. They tell me they have no ETA on black, but that level of 'employee' probably wouldn't be in-the-know on such a thing. Any feedback is appreciated.
BillTheCat said:
Just tried to contact the 'chat' help on AT&T. They tell me they have no ETA on black, but that level of 'employee' probably wouldn't be in-the-know on such a thing. Any feedback is appreciated.
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Click to collapse
I received the same response from the chat rep. I even called and the rep stated the release of the black version is TBD. :crying:
Marcismo55 said:
I received the same response from the chat rep. I even called and the rep stated the release of the black version is TBD. :crying:
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I went ahead and ordered the silver. I have a TyTNII (Tilt) to return on the trade-in program that's worth $100, so I figure even if I get whacked with a $35 restocking fee to trade colors if they come out with black a month from now, I'm still ahead of the game.
Only the silver ones are available for pre order - apparently the black ones might not make it for launch according to our internal documents.
bloodiedwraith said:
Only the silver ones are available for pre order - apparently the black ones might not make it for launch according to our internal documents.
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Click to collapse
LOL! If you're at the store on Dunning Road, you guys sold me my Inspire. Small world.
So, you're saying that there won't be any black at all, or that they just won't be available for a while yet?
Probably wont be for a while.
Black will come at a later date most likely.
expertzero1 said:
Probably wont be for a while.
Black will come at a later date most likely.
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Click to collapse
Why the delay? I know they're already out on the streed based on posted pictures. What gives?
Probably production setbacks for whatever they do to make the metallic black.
Silver is probably easier to manufacture.
Havnt seen a black review of the htc one yet lol
The black is an anodized finish so that takes some time, plus they might have to polish out some spots for a ground contact or something. It would take more time to produce but probably they thought very few people would want black.
I'm glad it worked out this way. I couldn't make up my mind which one to get so when I went to order it ATT made up my mind for me.
bosotros said:
I'm glad it worked out this way. I couldn't make up my mind which one to get so when I went to order it ATT made up my mind for me.
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Click to collapse
Well that makes one of us.I'll take no One before I'll take a silver One.
I'm really tired of this crap. Last time it took forever to find a white HTC One X, and now the black HTC One is going to take awhile for me to get. If I hadn't just broke the screen on my One X, I guess I could wait, but I really don't want a silver One.
I figure the phone is gonna be in an Otterbox or Seidio case totally covering it anyway, so I'm good to go with silver.
Sent from my Inspire 4G using Tapatalk 2
Yeah, I preorderd at a store today 40m miles from my town. Stupid AT&T is blocking people with business discounts from preordering online. I have an 8525 charged up and ready to send. Just waiting for the info to send it in lol. Easiest $100 I ever made !!
I ordered the Developer Edition and as you all know there is no color selection prompt. :crying:
However, when I review my order it says "customer contact for additional information required." I wonder if they'll give us the option in a week or two?
Broken said:
Yeah, I preorderd at a store today 40m miles from my town. Stupid AT&T is blocking people with business discounts from preordering online. I have an 8525 charged up and ready to send. Just waiting for the info to send it in lol. Easiest $100 I ever made !!
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Click to collapse
Actually, I managed to pre-order online with my business discount. Now I just have one on my service, not equipment purchases so maybe that's different from what you have. Still glad I managed it though!
As for "Silver" - It'll be in a case anyways so I suppose color doesn't matter much. For the record, I am bummed that the red One isn't available anywhere.
I wanted a black one at first but I just did not want to wait another month or whatever. The silver is not bad and it will going in a case so I can live with it. I hope it doesn't take HTC a month plus to get the black version out.
Acetherockr said:
I ordered the Developer Edition and as you all know there is no color selection prompt. :crying:
However, when I review my order it says "customer contact for additional information required." I wonder if they'll give us the option in a week or two?
Click to expand...
Click to collapse
Its only silver. Check htcdevs twitter page
Sent from my Nexus 4 using xda premium
Broken said:
Yeah, I preorderd at a store today 40m miles from my town. Stupid AT&T is blocking people with business discounts from preordering online. I have an 8525 charged up and ready to send. Just waiting for the info to send it in lol. Easiest $100 I ever made !!
Click to expand...
Click to collapse
If you're talking about the special pre-order bonus thing, you may want to make sure that phone is covered before you get your hopes up. Looking at the photos of that thing make me think its probably too old to qualify.
HTC One® Upgrade Promotion Terms of Use.
7.2 Program Requirements. In order to participate in the HTC One Upgrade Program you must have an eligible used device as defined by the on-line Tool. You can identify if the used device is eligible by utilizing the drop down menus to pick the make, model, and carrier for the used device. If you cannot find the make or model and believe this is in error, you can contact the program administrator at Clover Wireless. The Program is only valid within the United States. You must be a minimum of 18 years of age to participate. The Program is not valid on stolen property. There is a maximum of one (1) trade-in utilizing HTC One Upgrade promotion per registrant. A valid proof of purchase is a) an original invoice with the IMEI number printed on it or b) a copy of the UPC code with the IMEI code printed on it. A copy of a UPC code is only permitted once as a valid Proof of Purchases. Clover Wireless has the right to reject any trade-ins for promotional trade-in submissions where 1) the used device is submitted by anyone other than the user of the used device and 2) when the used device was not active at the time of the new device purchase and 3) the trade-in voucher was not agreed to by you and 4) there is an invalid proof of purchase or 5) we believe there to be fraudulent intentions. Without a valid Proof of Purchase, you will not be paid the promotional trade-up amount.
So I have the purple camera issue (like everyone else apparently) and I'm wondering a few things.
First off is it worth it to go through AT&T for a replacement? I have been reading that people are getting Phones back that are in poor shape, and not only that but the issue is recurring in the replacement phones as well.
Secondly I am assuming I will need to relock my bootloader and un root my phone to send it back, correct? My concern is if I get a replacement phone with 4.3 already installed am I limited in my ability to root/s-off, etc?
Third, am I maybe better off sucking it up and sending to HTC and losing my phone for a week? If I do that do I need to relock/clear/etc?
Anyone... Bueller?
I'd say it's worth a shot. The worst thing that can happen, is you receive an unsatisfactory replacement device (whether it be too used/damaged for your tastes, or has a purple camera.) You can simply return it in this case, letting AT&T know that you aren't satisfied with the replacement.
I had my One replaced via warranty, and really lucked out, as it would seem I received a brand new One in return (still had the grey IMEI decal and AT&T "DON'T TXT & DRIVE" plastic wrap on it.) The camera sensor date is 5-22, but I've yet to encounter any purple with the camera, thankfully. My defective One had a 5-01 sensor date, and the purple was awful, showing up even in well-lit pictures.
IF YOU GO THIS ROUTE!!! Pay for tracking and insurance at USPS when you return the device with the prepaid postage label and packaging. This is for your peace of mind. AT&T handles warranty returns through a third party called SmartLabel/Newgistics, and there are quite a number of complaints about this company.
My complaint? The tracking number assigned to my return package was "not found" via their tracking site until nearly 3 weeks had passed. During this time, I was getting e-mails and phone calls from AT&T, warning me that they had not received my device, and that I'd be charged up to $900 if I didn't return it within 10 days. Apparently, Newgistics just sits on the package in a queue until they decide to attend to it. That's a really ****ty feeling to have looming over your head for 3 weeks -- thinking your phone was either lost or stolen -- and it can be avoided if you just cough up 5 bucks for tracking and insurance at the post office.
Also, one last tip, if you're concerned your device may be considered "damaged" (AT&T doesn't offer a warranty replacement for damaged phones, and will make you pay for the replacement.) Bring your phone to any AT&T location, tell them you're interested in getting a warranty replacement, and have them inspect your phone. They can put a note on your account that the phone is not damaged. Of course, this is different from water damage, which they cannot determine (due to the sealed construction) until you mail it in
ericiidx said:
I'd say it's worth a shot. The worst thing that can happen, is you receive an unsatisfactory replacement device (whether it be too used/damaged for your tastes, or has a purple camera.) You can simply return it in this case, letting AT&T know that you aren't satisfied with the replacement.
I had my One replaced via warranty, and really lucked out, as it would seem I received a brand new One in return (still had the grey IMEI decal and AT&T "DON'T TXT & DRIVE" plastic wrap on it.) The camera sensor date is 5-22, but I've yet to encounter any purple with the camera, thankfully. My defective One had a 5-01 sensor date, and the purple was awful, showing up even in well-lit pictures.
IF YOU GO THIS ROUTE!!! Pay for tracking and insurance at USPS when you return the device with the prepaid postage label and packaging. This is for your peace of mind. AT&T handles warranty returns through a third party called SmartLabel/Newgistics, and there are quite a number of complaints about this company.
My complaint? The tracking number assigned to my return package was "not found" via their tracking site until nearly 3 weeks had passed. During this time, I was getting e-mails and phone calls from AT&T, warning me that they had not received my device, and that I'd be charged up to $900 if I didn't return it within 10 days. Apparently, Newgistics just sits on the package in a queue until they decide to attend to it. That's a really ****ty feeling to have looming over your head for 3 weeks -- thinking your phone was either lost or stolen -- and it can be avoided if you just cough up 5 bucks for tracking and insurance at the post office.
Also, one last tip, if you're concerned your device may be considered "damaged" (AT&T doesn't offer a warranty replacement for damaged phones, and will make you pay for the replacement.) Bring your phone to any AT&T location, tell them you're interested in getting a warranty replacement, and have them inspect your phone. They can put a note on your account that the phone is not damaged. Of course, this is different from water damage, which they cannot determine (due to the sealed construction) until you mail it in
Click to expand...
Click to collapse
Thanks for the reply. Was your device rooted or did you clear all that before sending it?
Sorry, forgot to address that. My device wasn't rooted, but it was unlocked and S-OFF'd with the GPE CID. Before sending it back, I changed the CID back to the AT&T-appropriate one (something like CWS__001) and restored via the stock Android 4.3/Sense 5.0 RUU. I did not relock or S-ON the device. They haven't yet received my return, however. From what I've read of AT&T's warranty department (regarding other Android phones,) they don't seem to care/notice what has been done, so long as the stock OS/firmware is present, and appears to be stock.
ericiidx said:
Sorry, forgot to address that. My device wasn't rooted, but it was unlocked and S-OFF'd with the GPE CID. Before sending it back, I changed the CID back to the AT&T-appropriate one (something like CWS__001) and restored via the stock Android 4.3/Sense 5.0 RUU. I did not relock or S-ON the device. They haven't yet received my return, however. From what I've read of AT&T's warranty department (regarding other Android phones,) they don't seem to care/notice what has been done, so long as the stock OS/firmware is present, and appears to be stock.
Click to expand...
Click to collapse
Ok cool will give it a try
I would recommend you attempt to unroot and restore the phone as much as possible before sending it in, though! My above post should not be interpreted as a guarantee that they will accept a rooted/tampered phone.
ericiidx said:
I would recommend you attempt to unroot and restore the phone as much as possible before sending it in, though! My above post should not be interpreted as a guarantee that they will accept a rooted/tampered phone.
Click to expand...
Click to collapse
Yeah once I root the new one and copy my data and stuff over I will do the best to relock up the old one.
Purple Tint Also
Hi everyone,
I also have this purple tint issue. I have had the phone since 7/10/13, and I keep thinking that the next software update will fix the camera issue. I was hoping 4.3 would fix it, nope. Now i'm hoping for 4.4 but I am thinking it will not do anything. I was going to wait until the 4.4 update comes out to see if this will fix it or not.
I purchased my AT&T HTC One from Best Buy. Would I have to go through HTC to replace it with the warranty or could I go through AT&T? Would you suggest one over another? Also, would they give me a hassle about replacing it because of this camera issue by like trying to say it's not their fault?
This will be the first time that I have had to replace a phone. Do I have to send it in and then I will be without a phone while they replace it or will they send me a replacement, then I send my phone to them?
Thank you in advance!
iamdapro said:
Hi everyone,
I also have this purple tint issue. I have had the phone since 7/10/13, and I keep thinking that the next software update will fix the camera issue. I was hoping 4.3 would fix it, nope. Now i'm hoping for 4.4 but I am thinking it will not do anything. I was going to wait until the 4.4 update comes out to see if this will fix it or not.
I purchased my AT&T HTC One from Best Buy. Would I have to go through HTC to replace it with the warranty or could I go through AT&T? Would you suggest one over another? Also, would they give me a hassle about replacing it because of this camera issue by like trying to say it's not their fault?
This will be the first time that I have had to replace a phone. Do I have to send it in and then I will be without a phone while they replace it or will they send me a replacement, then I send my phone to them?
Thank you in advance!
Click to expand...
Click to collapse
I would probably go into an ATT store and see if they can exchange it out right there. I would think, if you have your receipt they would. If not, I would then head into best buy and have them do it. You have one year warranty. I bought mine through att and just went in last week to exchange it, and the gal actually did it right there and loaded the info on the new one, however it was the 32 gb model, and I own a 64gb model. She had to place a order for another one which was sent to me FedEx.
I just go it yesterday, took only 3 days shipping, and now I have 10 days to put my old one in the box and get it shipped back to them. Pretty simple and painless really. I haven't turned the new one on yet, my initial observation looks pretty much identical to my old one, with no physical defects of the new (refurbished) unit.
I just hope the innards are just as pristine as mine was. I also relocked it, s-on, unrooted and restored att software to it. Didn't want to take the chance of some crap coming back on me.
Thanks!
ohredwood said:
I would probably go into an ATT store and see if they can exchange it out right there. I would think, if you have your receipt they would. If not, I would then head into best buy and have them do it. You have one year warranty. I bought mine through att and just went in last week to exchange it, and the gal actually did it right there and loaded the info on the new one, however it was the 32 gb model, and I own a 64gb model. She had to place a order for another one which was sent to me FedEx.
I just go it yesterday, took only 3 days shipping, and now I have 10 days to put my old one in the box and get it shipped back to them. Pretty simple and painless really. I haven't turned the new one on yet, my initial observation looks pretty much identical to my old one, with no physical defects of the new (refurbished) unit.
I just hope the innards are just as pristine as mine was. I also relocked it, s-on, unrooted and restored att software to it. Didn't want to take the chance of some crap coming back on me.
Click to expand...
Click to collapse
Awesome! thank you for the information! When I get a day off I will head over to AT&T or Best Buy and see what they can do for me. Thanks again!
iamdapro said:
Awesome! thank you for the information! When I get a day off I will head over to AT&T or Best Buy and see what they can do for me. Thanks again!
Click to expand...
Click to collapse
In my case (blown speaker), I had to go to a special warranty store. They wouldnt replace it at a normal store for me. But the device service center or whatever it was did replace mine on the spot with no shipping, so that was a plus even if the drive was a bit out of the way.
I suppose I got lucky as well as I'd never heard of this purple camera issue and while I'm sure this phone isn't brand new, its been working alright. I've had terrible luck with the One, with this being my third replacement.
Sent from my HTC One using Tapatalk
I just had mine replaced due to that issue, and the seams on the plastic, and the phone mic didn't work right, andd the screen had like 10 dead pixels lol.
Anyways got the new one back hoping for the camera to magically be better..it isn't. Still junk lol. Semi sharp and tons of noise in the picture. As soon as you zoom in for detail BAM noise. It is a phone camera and hey, at least it doesn't go purple anymore right? Oh my phone was in like new condition when it came, zero scratches (or it would have been sent right back to them).
Replacement Placed
garage_man said:
I just had mine replaced due to that issue, and the seams on the plastic, and the phone mic didn't work right, andd the screen had like 10 dead pixels lol.
Anyways got the new one back hoping for the camera to magically be better..it isn't. Still junk lol. Semi sharp and tons of noise in the picture. As soon as you zoom in for detail BAM noise. It is a phone camera and hey, at least it doesn't go purple anymore right? Oh my phone was in like new condition when it came, zero scratches (or it would have been sent right back to them).
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Okay so I just talked to AT&T and after some troubleshooting to prove it wasn't software related, they just placed an order for a "refurbished" device that I should get in 5-6 business days. Hopefully the camera works and all of the pixels are there too!
Thanks for the info everyone!
Can people check if this is the case for them. My note 8 arrived with a sealed tab but these numbers shouldn't differ. Had a chat with Samsung online chat and they'll get back to me Monday apparently.
Purchased from Samsung UK. Very suspect
Mine have matched for every device I've ever purchased.
Gary02468 said:
Mine have matched for every device I've ever purchased.
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You purchased note 8? If so from where?
Yes mine have anyways matched. Till this note 8 purchase. Want to claim free gift also but which of my imei numbers do I use lol
lawtq said:
You purchased note 8? If so from where?
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Yes. T-Mobile pre-order.
Just checked, both of mine matched, also purchased from Samsung UK.
I would give Samsung a call.
Ryya said:
Just checked, both of mine matched, also purchased from Samsung UK.
I would give Samsung a call.
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Thanks for checking. I've told them
Mine matched as well TMobile Note 8 purchased direct from Samsung US.
Could be an error in the factory where they put the phone in a box for a different Note8. Does the IMEI sticker on the back of the phone match the one on the box or the one in system settings?
harveydent said:
Mine matched as well TMobile Note 8 purchased direct from Samsung US.
Could be an error in the factory where they put the phone in a box for a different Note8. Does the IMEI sticker on the back of the phone match the one on the box or the one in system settings?
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Sticker on phone matches box. Must be error. But it'll affect me badly if I need anything from Samsung. They'll think I'm being devious.
Has to be exchanged though there's nothing wrong with it. Pity. This unit giving me this battery life. 5hrs sot with 40% left. Not bad. All on 4g too. New one will give me worse battery life and pink screen lol
lawtq said:
Sticker on phone matches box. Must be error. But it'll affect me badly if I need anything from Samsung. They'll think I'm being devious.
Has to be exchanged though there's nothing wrong with it. Pity. This unit giving me this battery life. 5hrs sot with 40% left. Not bad. All on 4g too. New one will give me worse battery life and pink screen lol
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It's up to you if you want to keep it, most people throw away their box after getting the phone, so if the only problem is the box, you can just say you threw it away. It's your decision if you want to send your phone back because there was something wrong with a cardboard box. The only problem would be if you're still in the return period and ask for a refund or exchange. In those cases usually they ask for everything back.
harveydent said:
It's up to you if you want to keep it, most people throw away their box after getting the phone, so if the only problem is the box, you can just say you threw it away. It's your decision if you want to send your phone back because there was something wrong with a cardboard box. The only problem would be if you're still in the return period and ask for a refund or exchange. In those cases usually they ask for everything back.
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As someone who always keeps the box, for potential future sales, i thought most people keep their boxes.
But regarding the return you're right, it's a headache, due to the device lottery. This one's ok. I'd ideally like written acknowledgement they sent me mismatch imei info so I can use that in any warranty claim. Or send me a box with the same imei as is in the software lol. Case closed.
None of the above will be done for be I'm sure lol. I really just want them to know, so I get no bs in the future.
What imei is on the Receipt? That is what matters
lawtq said:
As someone who always keeps the box, for potential future sales, i thought most people keep their boxes.
But regarding the return you're right, it's a headache, due to the device lottery. This one's ok. I'd ideally like written acknowledgement they sent me mismatch imei info so I can use that in any warranty claim. Or send me a box with the same imei as is in the software lol. Case closed.
None of the above will be done for be I'm sure lol. I really just want them to know, so I get no bs in the future.
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As long as your IMEI matches that of the one on your account with the actual device, That box won't matter.
I don't think most people throw away their boxes. It matters if the sticker on the box matches the phone, especially if you are buying from a third party.
Sent from my SM-N950U1 using Tapatalk
lawtq said:
Can people check if this is the case for them. My note 8 arrived with a sealed tab but these numbers shouldn't differ. Had a chat with Samsung online chat and they'll get back to me Monday apparently.
Purchased from Samsung UK. Very suspect
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Did you manage to get this resolved lawtq?
The same thing (same phone, same mismatch, direct from Samsung UK) has just happened to me. I've also flagged it to the store and am now awaiting their response. I'm assuming they are going to want me to return it but we'll see.
It's definitely a factory issue though. The box was properly sealed and it's pure luck that I thought to check the IMEI.
Exitramp said:
Did you manage to get this resolved lawtq?
The same thing (same phone, same mismatch, direct from Samsung UK) has just happened to me. I've also flagged it to the store and am now awaiting their response. I'm assuming they are going to want me to return it but we'll see.
It's definitely a factory issue though. The box was properly sealed and it's pure luck that I thought to check the IMEI.
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Nothing. I want an exchange. I don't want any rubbish down the line. I'll ring them now, emails have proved useless so far. The customer service so far very unimpressive.
Keep us posted on your developments too! Please
Ok so an email to Samsung 9 days ago proved pointless.
Just rang them, they've arranged uk mail courier to pick phone up tomorrow for exchange with tracking. I'll get exchange a few days later after they process the return (inconvenient). Can't I go into store and just exchange? No, as I purchased online. Grr
So if anyone wants slow service, email Samsung
lawtq said:
Nothing. I want an exchange. I don't want any rubbish down the line. I'll ring them now, emails have proved useless so far. The customer service so far very unimpressive.
Keep us posted on your developments too! Please
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I raised the issue by phone on Friday but they then wanted to switch to emails for the subsequent responses. I've just sent off a request for an update and if I don't get one by tomorrow I'll call and get it resolved directly.
The need to send your device back before they'll supply a new one is an inconvenience I could do without though especially as this is a glorious phone. I can't imagine I'll manage to persuade them to do any different for me though.
Keep me updated on how you get on as well.
you guys should compare IMEIs, maybe you have each other's boxes
harveydent said:
you guys should compare IMEIs, maybe you have each other's boxes
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No point. Samsung still has to be the ones who fix this anyway and never goes to give out your imei. And the pickup didn't happen. Expected from UK mail tbh. They will never be dpd
After enquiring why the pickup didn't happen I was given some made up reason by the Samsung rep. UK mail say the phone was refused pickup. Unreal. I'm just returning, can't give these people my money. Lol