I am getting a replacement phone sent to me and wanted to check to see if it was refurbished or not. In the past i have gotten lucky with the phone not being refurbished.
i think u had to do ## codes to tell.
iTouch24 said:
I am getting a replacement phone sent to me and wanted to check to see if it was refurbished or not. In the past i have gotten lucky with the phone not being refurbished.
i think u had to do ## codes to tell.
Click to expand...
Click to collapse
In dialpad press
##786# ..... Scroll down ,You will see reconditioned status and activation date
Sent from my PG86100 using XDA App
He is right about the ##786#.. but typically if you get a replacment phone from sprint and not Asurion, the only times that you will get a new device is if they are on back order or if you complain enough to customer service.
its coming from asurion ... lost my original .. we will see
i got phone and it says all 0's for data and voice and NO for reconditioned ...
it has the asurion sticker though behind the battery on phone
so i am guessing it is safe to say that the phone is brand new???
mine says "not available". replacement from sprint store
abdeviation said:
mine says "not available". replacement from sprint store
Click to expand...
Click to collapse
hmmm that is weird .. wonder what that means
If you get the phone and theres a sticker behind the battery then most likely it refurbished. When i had my OG EVO and had to get it replaced through asurion, it was refurbished, they sent me 3 replacements all refurbushed and defected. So about the 4th one, it actually came in fresh out the original box with all the accessories.
Sent from my PG86100 using XDA Premium App
...Yes , Unfortunately it sounds like its likely a refurbished handset.
I had been fortunate enough in my past experience with Asurion Insurance to have gotten brand new units. The brand new units come in original box with a brand new sealed battery , SD card and all accessories. (Exactly the same way as if you purchased it in the store)
The refurbished ones come in a Asurion box , have their sticker in battery compartment and is the handset only. No battery .
However, if you would like them to send you a new unit . Keep sending back any refurbished units they send you. After 2 or 3 times they usually send out brand new in box units.
Sent from my PG86100 using XDA App
Crap, and i thought it was a new unit because it didnt say reconditioned. The one I have from them now has no dead pixels and seems pretty solid except for the battery cover not snapping all the way shut on the top. I asked if they could mail me out a new battery cover but they have to ship me another unit.
Anything else I should make sure is ok on the unit? Some of you guys have gotten unlucky with refurbished units. Some people actually believe that refurbished units can be better then new because they are all specifically inspected. How long does asurion warranty phone?
Great info. I got mine a week after release and suspected it was too young to be a refurb. I was able to confirm today that it was not. I managed to get it for $375 on the 4th of July weekend on Craigslist. Dunno how i found such a sweet deal.
Not to take the thread on a tangent, but can anyone list all of the ## codes? Seems like i've used this one and at least one other before (the one where you must use your MSL as password). I'd like to make note of them for future ref.
**EDIT** Link to my question: http://forum.xda-developers.com/showthread.php?t=1145219
guys, why does the ##786# command doesnt work for me?
i have to type it in dealpad, right? and then? comes the "infobox"? not for me..
maybe im to stupid for that -.-
btw: i have a gsm 3vo
stiffmast3r said:
guys, why does the ##786# command doesnt work for me?
i have to type it in dealpad, right? and then? comes the "infobox"? not for me..
maybe im to stupid for that -.-
btw: i have a gsm 3vo
Click to expand...
Click to collapse
i think it is just for the sprint cdma versions ... it also could be the ROM u are running
iTouch24 said:
i think it is just for the sprint cdma versions ... it also could be the ROM u are running
Click to expand...
Click to collapse
i thought that... its not rooted, running stock rom 2.3.4, software version 1.20.401.2 -> is this the old version, before the OTA?
You will almost always get a referb with your warranty until they send you several that is defective before you get a new one.
WoW did i get lucky ... so i called asurion to tell them that my battery cover was not closing all the way on the phone which was messing up my power buttons and volume buttons and wanted them to send me a new battery cover. They said that they cannot just send me the battery cover but would have to send out another phone. Well this time i opened box and it was a brand new HTC box sealed with everything in it .. manuals .. charger, etc etc ... i was very very pleased .. thanks asurion ... this was only my first exchange with asurion
Related
I'm not on T-Mobile just sharing some news since it involves HTC.
http://www.tmonews.com/2012/05/htc-amaze-4g-t-mobile-com-orders-delayed-due-to-htc-patent-battle/
via Infected 3D.
At least it shows there's still hope for the amaze..
Sent from my HTC_Amaze_4G using XDA
Called tmobile today to do a warranty exchange... They told me they had plenty phones left....
mymomma8 said:
Called tmobile today to do a warranty exchange... They told me they had plenty phones left....
Click to expand...
Click to collapse
Of course they do. A warranty exchange is mostly refurbished and like new phones. They are not new phones.
They dont have any new phones right now.
ITALIANNYC said:
Of course they do. A warranty exchange is mostly refurbished and like new phones. They are not new phones.
They dont have any new phones right now.
Click to expand...
Click to collapse
True... So does that mean that if i make a lost phone claim with assurion (tmobile's insurance company) they will not be able to get me an amaze and therefore would have to pick a new phone of equal value, persay, the Samsung galaxy s2?
I am aware that assurion always send a brand new phone with box and everything when phone is claimed lost, unlike the refurbished ones you sometimes get when you claim your phone damaged
There's another article that prevents htc from selling the HTC one X Due to legal battles with Apple that we're just announced today..
Pretty big blow to htc today as far as that's concerned
Sent from my HTC_Amaze_4G using XDA
mymomma8 said:
True... So does that mean that if i make a lost phone claim with assurion (tmobile's insurance company) they will not be able to get me an amaze and therefore would have to pick a new phone of equal value, persay, the Samsung galaxy s2?
I am aware that assurion always send a brand new phone with box and everything when phone is claimed lost, unlike the refurbished ones you sometimes get when you claim your phone damaged
Click to expand...
Click to collapse
I dont even think assurion sends you a new phone either. They are all like new or refurbished. Now your other question, I would personally assume that you should be able to get the next phone HTC has out, which would be the ONE s, but I doubt they would do that. Honest answer, I would assume if T-Mobile had no phones to send you, or assurion, I would think they would send either HTC radar, or more likely, the my touch 4g slide. Both of which I would not want and are downgrades.
ITALIANNYC said:
I dont even think assurion sends you a new phone either. They are all like new or refurbished. Now your other question, I would personally assume that you should be able to get the next phone HTC has out, which would be the ONE s, but I doubt they would do that. Honest answer, I would assume if T-Mobile had no phones to send you, or assurion, I would think they would send either HTC radar, or more likely, the my touch 4g slide. Both of which I would not want and are downgrades.
Click to expand...
Click to collapse
I highly doubt they would send him a windows phone. Now a mytouch slide, maybe. The slide isn't a bad phone, actually very nice. Just heavy/bulky due to the slide out keyboard.
If anything and no Amaze, I'd think a S2 would be shipped out.
Sent from my HTC_Amaze_4G using Tapatalk 2
asurion sent me a brand new phone in the box with headphones/charger/cable etc when I made a claim. That was back in november though, I'm sure as stock goes down they send out different stock, ie refurb. or trade ins etc.
and when you make a claim, you still pay a 'deductible' of sorts. With telus I had to pay 150 for the replacement, and considering the markup on phones, they still make money on every claim. Look at a $400 laptop, you think the amaze costs more to build then that? these phones are dirt cheap to make, with huge profit margins.
Have you seen what HTC stock is worth? needless to say, they're doing well
They sent you headphones? That's my biggest gripe with this phone is no headphones
Assurion isn't just TMobile it's also att and they send refurbs. When my g2 went out the only thing they offered was that dumbass sidekick...uh no thanks
Sent from my HTC_Amaze_4G using XDA
andy55 said:
asurion sent me a brand new phone in the box with headphones/charger/cable etc when I made a claim. That was back in november though, I'm sure as stock goes down they send out different stock, ie refurb. or trade ins etc.
and when you make a claim, you still pay a 'deductible' of sorts. With telus I had to pay 150 for the replacement, and considering the markup on phones, they still make money on every claim. Look at a $400 laptop, you think the amaze costs more to build then that? these phones are dirt cheap to make, with huge profit margins.
Have you seen what HTC stock is worth? needless to say, they're doing well
Click to expand...
Click to collapse
When I made a claim for a broken HD2 very close to the release of the HD2 Asurion sent me a brand new unit in the box with everything, as described above. I'm sure in that time period when a phone model is very new they just don't have refubs available yet. After a few weeks they start to build up an inventory.
Rob
I did a claim on my Cliq and got the Sidekick 4G for my daughter. It was brand new even included a new Sim card... however if they did not have the Amaze if I were to put in a claim I would not want a sidekick LOL
I did a claim with assurion when my htc sensation screen broke back in January. They told me the htc sensation was out of stock and they sent me a refurbish htc amaze. It was crap !! Kept power cycling and finally refused to power on yesterday morning. I called and got really upset because the t Mobile rep was speaking to me like I was stupid so I asked for a supervisor and they sent me a new white amaze in the box with everything. Was really surprised that I got it today at noon. I usually don't get angry and I didn't even ask for a new phone.I actually said I want a refurb that actually works.
Sent from my HTC_Amaze_4G using Tapatalk 2
Brooklyn8807 said:
I did a claim with assurion when my htc sensation screen broke back in January. They told me the htc sensation was out of stock and they sent me a refurbish htc amaze. It was crap !! Kept power cycling and finally refused to power on yesterday morning. I called and got really upset because the t Mobile rep was speaking to me like I was stupid so I asked for a supervisor and they sent me a new white amaze in the box with everything. Was really surprised that I got it today at noon. I usually don't get angry and I didn't even ask for a new phone.I actually said I want a refurb that actually works.
Sent from my HTC_Amaze_4G using Tapatalk 2
Click to expand...
Click to collapse
Yesterday & you got it today? So where are the 2 new Amaze's I ordered last week Tmo?
WG5516 said:
Yesterday & you got it today? So where are the 2 new Amaze's I ordered last week Tmo?
Click to expand...
Click to collapse
T-Mobile is out of stock of the Amaze. He didnt get that from T-Mobile themselves. First of all, they dont even sell the White amaze anymore. He got it from Asurion. If I were you, id call back up T-Mobile and make them give you the ONE S and make them pay the difference for them not having any left. I know they offered to do that with me last month when I first got the amaze and wanted to sent it back for a new one due to screen bleed.
Even though it was in the box and everything. I still dont think it was new. Even the refurbs come with the stick on the front of the phone etc etc. They just add the unopened accessories in the amaze box.
Even if its not new, if you cant tell a difference and its perfect, no big deal anyway lol
Need a little help.....I just picked up a amaze on Craigslist but it doesn't turn on.....I'm gonna try and replace things but need a little help. I have full coverage insurance with T-Mobile. Do you think if I get a replacement and send this one I bought as the defective one or say mines got stolen. Do you think they'll accept it or charge me more than the deductible? This Is going to be my last resort if nothing works
Sent from my HTC_Amaze_4G using Tapatalk 2
Tried charging it? Charging the battery externally if it doesn't charge and try again? I doubt tmo will allow that since you didn't have it on your account so it won't show up as your device, but I may be wrong.
That's what I was thinking because they can check the imei number right? As for the battery I tried my own amazes battery and it all won't turn on....hopefully there wasn't any internal water damage...I really wanna get this device working for rms
Sent from my HTC_Amaze_4G using Tapatalk 2
Have you tried switching the batteries? If that doesn't work then you are most likely out of luck as far as it being a simple fix.
Sent from my HTC_Amaze_4G using XDA
ANY T-MOBILE PHONE that your sim card goes into is insured as long as you have it on the account to begin with and have made 1 phone call with it.
If you have not made one call with it then I do not know if they will. You can always call and say that your phone will not turn on and you would like a warrenty exchange. Give it a shot
do you have to be the original owner to get htc to repair it, since all amaze phones are still under the original 1 year warranty?
No you don't have to be the original owner, htc checks warranty according to serial number I believe, by the way, did you say you have an amaze as well? Well here's what, call and say your amaze is not coming on anymore and you need it replaced, when they send you the replacement, send the broken one back instead of yours.
Dark Nightmare said:
No you don't have to be the original owner, htc checks warranty according to serial number I believe, by the way, did you say you have an amaze as well? Well here's what, call and say your amaze is not coming on anymore and you need it replaced, when they send you the replacement, send the broken one back instead of yours.
Click to expand...
Click to collapse
Lol yea... Hopefully it works
Sent from my HTC_Amaze_4G using Tapatalk 2
Flipnfr3ak said:
Need a little help.....I just picked up a amaze on Craigslist but it doesn't turn on.....I'm gonna try and replace things but need a little help. I have full coverage insurance with T-Mobile. Do you think if I get a replacement and send this one I bought as the defective one or say mines got stolen. Do you think they'll accept it or charge me more than the deductible? This Is going to be my last resort if nothing works
Sent from my HTC_Amaze_4G using Tapatalk 2
Click to expand...
Click to collapse
check with tmobile if u have insurance on amaze and if you do, just call insurance and they will send you a new phone. once you get new phone, you can send them your old phone. they won't charge you any thing more than deducible unless there is any physical damage to the phone.
the show stopper said:
check with tmobile if u have insurance on amaze and if you do, just call insurance and they will send you a new phone. once you get new phone, you can send them your old phone. they won't charge you any thing more than deducible unless there is any physical damage to the phone.
Click to expand...
Click to collapse
Ok T-Mobile was a failed attempt. They asked for my serial number and imei number. I asked them why do they need it and they told me " we ask for the serial and imei number to make sure we have the right device returned to us. If the device does not match you would be charged full price to your account"
FAIL!!!
Sent from my HTC_Amaze_4G using Tapatalk 2
Flipnfr3ak said:
Ok T-Mobile was a failed attempt. They asked for my serial number and imei number. I asked them why do they need it and they told me " we ask for the serial and imei number to make sure we have the right device returned to us. If the device does not match you would be charged full price to your account"
FAIL!!!
Sent from my HTC_Amaze_4G using Tapatalk 2
Click to expand...
Click to collapse
Then call htc to get it repaired, you're obviously within the phones one year manufacturer warranty, they check according to serial number that you're within warranty and I don't think they charge anything, not even shipping to repair it, might end up with a replacement if it's far gone. Called them today and got me a new back cover. Gonna get a new battery next, chick told me to call back after I get the cover, didn't cost me a dime.
Well, one thing you could try is plugging the device in your computer and seeing if it makes a sound. Or plugging it in and trying to put it in fastboot through the volume keys. That's all I can really think of =/ My amaze doesn't charge through AC sometimes, so I have to charge it via PC.
2 days ago yy EVO 4G LTE had the black screen problem. I am not rooted and have a stock setup. My camera worked fine since I purchased the phone June 3rd. The next morning I checked the phone and the camera was again working. However it developed a horrendous image quality issue (which I blieve is different from the oversaturated colors issue reported by many). Other parts of the phone was acting weird like hanging and locking up so I did a hard reset. I wiped out everything clean and now the phone seems fine however the camera is still messed up. Even the viewfinder (pre-picture) looks wacked out. When I take the picture this is what I get below. The photos taken in good lighting look horrible. So something is obiously wrong with the camera on this phone since the hard reset didn't cure my problem.
Anyone seen this before?
That to me looks like you have one of the special effects turned on. Hot the round circle button and see if you have it see on "no effect".
Sent from my EVO LTE using Tapatalk 2
Sounds to me like you just have a bad phone. Man. Get that thing replaced if your having all these issues
Sent from my EVO using Tapatalk 2
have you tried to restore default in camera setting
Granted, this was taken in different, but the red dots in the OP's remind me of the "posterize" setting I used to take this picture. I did notice, though, that once I backed out and back into the camera, the setting automatically restored to "no effect. "
Sent from my EVO LTE using Tapatalk 2
Looks like an issue with the camera module. Not sure how much luck you'll have doing this on the LTE, but the original Evo used to occasionally have similar issues, and it was because the camera module came loose form the board it was sitting on. You could just disassemble the phone and reseat the module. However, if you have the option of doing so, taking it in for a proper repair would definitely be the better option; disassembling the LTE looks like it's way more of a pain than its predecessor.
I had this happen on my old G1, looked EXACTLY like that. But that's how it came out of the box. It didn't happen all the time so I didn't take it back. But I would see if you could yours replaced?
Sent from my EVO LTE using tapatalk
Check out the camera mod available here in the forums. Just search for camera mod and you will find it. After I flashed it, my camera was MUCH improved.
Sent From My S-OFFed, R00ted, 100% Tricked-Out HTC Evo 4G LTE via XDA Premium!
michael.stollaire said:
Check out the camera mod available here in the forums. Just search for camera mod and you will find it. After I flashed it, my camera was MUCH improved.
Sent From My S-OFFed, R00ted, 100% Tricked-Out HTC Evo 4G LTE via XDA Premium!
Click to expand...
Click to collapse
He's not having a software issue, that's a hardware problem. OP, take it back and get a new one.
Thanks for the replies. It's definitely a hardware issue. After the hard reset I went into the camera settings just to be sure and they were at default settings. I stopped by Best Buy last night where I purchased it. The agent check it out and confirmed he thought it was hardware related. Unfortunately for me I didn't buy the Best Buy protection plan so since it's been 60 days since purchase I had to contact HTC to get it repaired. So when I got home I called HTC and they were cool. They gave me an RMA to send it back to get it fixed/replaced. Unfortunately the turn around time is 2 weeks which means I'm without a Sprint phone in the meantime. I'll have to rely on my ****ty Verizon Blackberry Bold. I have an old LG optimus that I tried to reactivate temporarily but I got an online warning from Sprint that I will lose my SERO Premium 500. So considering how much of pain it was to get the EVO LTE on Sero it wasn't worth the risk.
Is it common for HTC to just replace the phone or will they tear it apart and fix the camera on the phone?
Yep, if all updates and improvement mods have no effect, definitely a hardware issue. Return it!
Sent From My S-OFFed, R00ted, 100% Tricked-Out HTC Evo 4G LTE via XDA Premium!
blackwaterstout said:
Thanks for the replies. It's definitely a hardware issue. After the hard reset I went into the camera settings just to be sure and they were at default settings. I stopped by Best Buy last night where I purchased it. The agent check it out and confirmed he thought it was hardware related. Unfortunately for me I didn't buy the Best Buy protection plan so since it's been 60 days since purchase I had to contact HTC to get it repaired. So when I got home I called HTC and they were cool. They gave me an RMA to send it back to get it fixed/replaced. Unfortunately the turn around time is 2 weeks which means I'm without a Sprint phone in the meantime. I'll have to rely on my ****ty Verizon Blackberry Bold. I have an old LG optimus that I tried to reactivate temporarily but I got an online warning from Sprint that I will lose my SERO Premium 500. So considering how much of pain it was to get the EVO LTE on Sero it wasn't worth the risk.
Is it common for HTC to just replace the phone or will they tear it apart and fix the camera on the phone?
Click to expand...
Click to collapse
It sounds like in this case you're getting a warranty replacement, which is normal. I haven't actually heard of HTC actually just repairing your existing device, that's what the service & repair shops from your carrier (Sprint) or vendor (Best Buy) are for.
jesuspgt said:
It sounds like in this case you're getting a warranty replacement, which is normal. I haven't actually heard of HTC actually just repairing your existing device, that's what the service & repair shops from your carrier (Sprint) or vendor (Best Buy) are for.
Click to expand...
Click to collapse
Now I'm wondering if this is the case. I sent the phone out this morning following HTC's instructions. One of the instructions was to remove any batteries, battery cover, or micro SD card. Don't think they would do this if they were going to send a new phone would they? At least in terms of the battery cover. in my case with the EVO LTE I removed my 16GB sd card and removed the camera cover then sent the phone to HTC.
blackwaterstout said:
Now I'm wondering if this is the case. I sent the phone out this morning following HTC's instructions. One of the instructions was to remove any batteries, battery cover, or micro SD card. Don't think they would do this if they were going to send a new phone would they? At least in terms of the battery cover. in my case with the EVO LTE I removed my 16GB sd card and removed the camera cover then sent the phone to HTC.
Click to expand...
Click to collapse
Why didn't you just go to Sprint? They would've most likely replaced it on the spot for you. I've never sent any phone back to HTC if I had issues. I went right to Sprint and they 9 times out of 10 replaced the phone for me on the spot. If they didn't have the phone they sent it to my house and I got it 2 days later.
Bad Photos
I had to replace two phones within 2 days because of the crappy camera. I almost droped Sprint because of this issue. I still may if they don't start providing me with LTE service. I'm beginning to wonder why I paid so much for a phone that I can't full benefilt from. I downloaded a lot of photos to my computer and looked at them in Photo Shop. They were so far off in almost every area. I would love to be able to calibrate the screen on this unit. Does any one know if you can do this? Every screen I have seen from this phone has been different.
travisw0204 said:
Why didn't you just go to Sprint? They would've most likely replaced it on the spot for you. I've never sent any phone back to HTC if I had issues. I went right to Sprint and they 9 times out of 10 replaced the phone for me on the spot. If they didn't have the phone they sent it to my house and I got it 2 days later.
Click to expand...
Click to collapse
Because I bought the phone at Best Buy. Not the Sprint store.
Boy am I pissed off. I truly regret buying this phone now. I mailed the phone back to HTC on August 6th. They told me I'd have it back in 2 weeks. I've been following the HTC status tracking and it's showed my phone as "In repair" for several days. Then today, 15 days after I sent the phone back, I get an email update from HTC. It states "This ticket has been placed on hold for material at our Repair Center. We are currently awaiting the following part(s): Main Board
Once we have the part(s), we will fix your phone as quickly as possible."
I've been without a phone for over 2 weeks. Can't they just replace it with a new phone and then sell my old phone as a refurb? It's not like I had the phone for a year and I'm trying to swindle them. I just want an operable phone. I'm done with HTC at this point. My next phone will not be an HTC.
Will Sprint give me a service credit since my phone hasn't even been connected to their network?
blackwaterstout said:
Boy am I pissed off. I truly regret buying this phone now. I mailed the phone back to HTC on August 6th. They told me I'd have it back in 2 weeks. I've been following the HTC status tracking and it's showed my phone as "In repair" for several days. Then today, 15 days after I sent the phone back, I get an email update from HTC. It states "This ticket has been placed on hold for material at our Repair Center. We are currently awaiting the following part(s): Main Board
Once we have the part(s), we will fix your phone as quickly as possible."
I've been without a phone for over 2 weeks. Can't they just replace it with a new phone and then sell my old phone as a refurb? It's not like I had the phone for a year and I'm trying to swindle them. I just want an operable phone. I'm done with HTC at this point. My next phone will not be an HTC.
Will Sprint give me a service credit since my phone hasn't even been connected to their network?
Click to expand...
Click to collapse
First off, good luck waiting for your parts from taiwan. I have been waiting for my phone, that I sent in for the camera on July 26th. Still no
Phone. Sprint says next time take it in, pay 35$, walk out with a replacement. And I bought it at best buy, but sprint said it don't matter.
Like I said, good luck.
mrjasenr said:
First off, good luck waiting for your parts from taiwan. I have been waiting for my phone, that I sent in for the camera on July 26th. Still no
Phone. Sprint says next time take it in, pay 35$, walk out with a replacement. And I bought it at best buy, but sprint said it don't matter.
Like I said, good luck.
Click to expand...
Click to collapse
Wish I would've known that. I'd have paid $35 no problem to get a replacement.
I called HTC and asked if they had more info on how long this would take. Their answer was "No". They admitted the parts were coming rom Tiawan. I was nice to her but she could tell I was pissed. Next time I will go to the Sprint store first
mrjasenr said:
First off, good luck waiting for your parts from taiwan. I have been waiting for my phone, that I sent in for the camera on July 26th. Still no
Phone. Sprint says next time take it in, pay 35$, walk out with a replacement. And I bought it at best buy, but sprint said it don't matter.
Like I said, good luck.
Click to expand...
Click to collapse
Any luck getting your phone back?
I have 4 bad pixel's on my HTC one I bought it brand new for retail off ebay. I see alot of these problem's going on and people geting worst phone's back so instead of playing the return and hope to get a good one game I have contacted HTC with the problem they are aware of the problem and will fix the phone for free ( you just pay shipping to them ) and promise and perfect display when it leave's so I will post back ( about 2 week's...) to see if they really did fix it right.
kjfan985 said:
I have 4 bad pixel's on my HTC one I bought it brand new for retail off ebay. I see alot of these problem's going on and people geting worst phone's back so instead of playing the return and hope to get a good one game I have contacted HTC with the problem they are aware of the problem and will fix the phone for free ( you just pay shipping to them ) and promise and perfect display when it leave's so I will post back ( about 2 week's...) to see if they really did fix it right.
Click to expand...
Click to collapse
So I purchase a product from them that does not meet their own standards? Then I have to pay to ship it back to them, and then wait 2 weeks for the device I just purchased. Yikes!
Yeah that is not right...I argued the best they could do is pay shipping back..time's like this is when I wish I had Att so I could go right to the store...( have stright talk reason why I bought it online ) If I do send it back I will have no phone for 2 week's wish they would do what apple doe's and send a new phone first but they won't.
kjfan985 said:
Yeah that is not right...I argued the best they could do is pay shipping back..time's like this is when I wish I had Att so I could go right to the store...( have stright talk reason why I bought it online ) If I do send it back I will have no phone for 2 week's wish they would do what apple doe's and send a new phone first but they won't.
Click to expand...
Click to collapse
They wouldn't do an advanced replacement?
Sent from my HTC One using Tapatalk 2
Had a dead pixel on my One I picked up yesterday and I went back in and exchanged it. I can live with the screen gap but I'll be damned if I have to stare at a dead pixel for 2 years. Once you know it's there, it's all you can think about.
I got a replacement yesterday. It had a dead pixel. Just a single one but it drove me crazy and my eyes would constantly gravitate to it. Fought with them all morning because they told me to exchange it in a store, no stores are carrying the 64gb in inventory so they said they would send me a return label and once they get this device send me another. I called back multiple times and fought with multiple people. Eventually I got a supervisor that made it so they send me the replacement first, then I send back this one. It took a lot of fighting and a lot of calls but they eventually did it. The supervisor actually had to get approval from her supervisor. It was a hellish morning and I'm glad I finally got it sorted. Already got an email about the order for the replacement so that's a good sign. Man their customer service has taken a nosedive. It never used to be this difficult to do an exchange. When the last rep answered "thank you for calling att where pur customers are the #1 priority I couldn't help to laugh and say 'that's not true'"
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DJSLINKARD said:
Had a dead pixel on my One I picked up yesterday and I went back in and exchanged it. I can live with the screen gap but I'll be damned if I have to stare at a dead pixel for 2 years. Once you know it's there, it's all you can think about.
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That is exactly how I look at it, I don't care how small it is if I know it is there I will keep looking for it...Needless to say I returned the phone I am scared to buy another one even all the one's I seen in person have dead pixel's somewhere on the screen.
What color on the screen did you notice the dead pixel?
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Its still under warranty, why do you have to pay S&H?
I got mine today and no dead pixels or gaps I'm so lucky
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it's lack of quality control ,they should recall them back, and replacement all device free
i have strong OCD. so i can not stand that, even only one dead pixel
Lucky you. Can you post your manufacturing details?
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I just received my replacement by mail, zero defects! Maybe they ironed-out all their kinks. S/N ht34kw914...
jz3 said:
I just received my replacement by mail, zero defects! Maybe they ironed-out all their kinks. S/N ht34kw914...
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Was this through ATT or HTC? the jerks at HTC said they wont pay for shipping or replace .. just a repair and it will take 10 business days for me to get my phone back .. WTF ... HTC and Samsung need to get on Apple's level of Product Troubleshooting and Exchanges ...
Packer2058 said:
Was this through ATT or HTC? the jerks at HTC said they wont pay for shipping or replace .. just a repair and it will take 10 business days for me to get my phone back .. WTF ... HTC and Samsung need to get on Apple's level of Product Troubleshooting and Exchanges ...
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This was through AT&T. If you are an AT&T customer, I would check to see if there is a warranty center in your area. They will usually make an exchange on the spot. Otherwise, call AT&T and they will send out a replacement right away and you just mail in your defective phone when you receive the new one.
I bought my phone used, does the 1 year manufacture warranty carry over to me, even though I'm not the original owner?
What are you using to find dead pixels with, they are quite small. I know certain screens/colors will reveal them nicely.
I had one dead pixel on my first HTC one it also had the speaker grill cut incorrectly. I decided to do a exchange for the same one and this one is perfect no issues. To check for dead pixels use this app it's great also shows ghosting ( https://play.google.com/store/apps/details?id=net.ujacha.deadpixel&hl=en). I love this phone btw hope this helps anyone.
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magicriggs said:
I bought my phone used, does the 1 year manufacture warranty carry over to me, even though I'm not the original owner?
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It should because the warranty is on the device, not the person.
Sent from the Sexiest Android Device (HTC One)
I bought a "like new" HTC One off of eBay. At first it seemed great and really did look like new.
Unfortunately I've come to realize the speakers are blown. Any audio above 50% volume crackles/buzzes. Sounds HORRIBLE at 90% volume +
Does anyone know if HTC or AT&T will cover their phones under warranty if you're not the original owner? I know with Apple the warranty is tied to the phone, I could buy a iPhone 5 off of eBay today, and if next week it starts acting up I could take it into Apple and they would replace it.
I contacted HTC support and at first of course they said "lets see if its a software problem, reset the phone blah blah" did the factory reset and of course it didn't help. Even when the phone boots up the AT&T jingle is distorted and buzzes. I told them the factory reset didn't fix the problem and the reply I got was something like:
"We are always updating the software to fix bugs. Be on the lookout for updates for your device to see if it fixes your problem."
...so a software update is going to magically repair the hardware of the speakers? Awesome. Anyway, even if they do ask me to send it in for repair do you guys know if it would be covered under warranty since I'm not the original owner?
Or would I be able to walk into AT&T and ask them to repair or replace it? Thanks.
Just call ATT, Tell them the speakers are not working. You have done a hard reset and they still dont work.
Say nothing more. And nothing less. Pay the 15 bucks for 2 day shipping.
donniesd said:
Just call ATT, Tell them the speakers are not working. You have done a hard reset and they still dont work.
Say nothing more. And nothing less. Pay the 15 bucks for 2 day shipping.
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Why pack the 15 bucks? Just say the phone is unusable and they will do it for free.... Done it a TON of times
hyelton said:
Why pack the 15 bucks? Just say the phone is unusable and they will do it for free.... Done it a TON of times
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You should re-read what i wrote.
donniesd said:
Just call ATT, Tell them the speakers are not working. You have done a hard reset and they still dont work.
Say nothing more. And nothing less. Pay the 15 bucks for 2 day shipping.
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donniesd said:
You should re-read what i wrote.
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Yea but still could get it for free...
hyelton said:
Yea but still could get it for free...
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Called yesterday, they didn't ask any questions at all, the replacement will be shipped out tomorrow and they bumped me up to priority shipping for free
This is one of the first times AT&T gets this :good:
ATT Replacing Ebay Phone
play2lose said:
Called yesterday, they didn't ask any questions at all, the replacement will be shipped out tomorrow and they bumped me up to priority shipping for free
This is one of the first times AT&T gets this :good:
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I got mine off Ebay as well.. Did they check the s/n, imei, or need a receipt?
I would also like an answer. I bought a used htc one recently and the top speaker is crackling like mad when the volume is about 3/4 the way up.
I know the phone has a one year warranty through htc. Anybody have any luck getting a replacement from htc or at&t?
Does the warranty transfer over to a second owner?
thanks!
Speakers are defective but screen has small crack? Warranty valid?
My phone has the same issue, but it has a very small crack on the screen.
Is the Warranty still valid? Is it true that if the screen is cracked the warranty is invalid?
I have my HTC One for a few months and the motherboard crapped out. I'm on the ATT Go phone plan, would I be able to call ATT and request a replacement as well?
roblox84 said:
I have my HTC One for a few months and the motherboard crapped out. I'm on the ATT Go phone plan, would I be able to call ATT and request a replacement as well?
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I'm curious how you made out...did they replace the phone?
I literally just got off the phone with att. They did want to do a reset, but I told them I already did that. The lady, asked how I did it. So say you went into backup/restore. And tried restoring that way. She also asked about the water sensor under the phones flash. If there was any red in it. After that it was address verification, and telling me I'm the best part of att. No 15$ fee, no nothing.
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