Need a little help.....I just picked up a amaze on Craigslist but it doesn't turn on.....I'm gonna try and replace things but need a little help. I have full coverage insurance with T-Mobile. Do you think if I get a replacement and send this one I bought as the defective one or say mines got stolen. Do you think they'll accept it or charge me more than the deductible? This Is going to be my last resort if nothing works
Sent from my HTC_Amaze_4G using Tapatalk 2
Tried charging it? Charging the battery externally if it doesn't charge and try again? I doubt tmo will allow that since you didn't have it on your account so it won't show up as your device, but I may be wrong.
That's what I was thinking because they can check the imei number right? As for the battery I tried my own amazes battery and it all won't turn on....hopefully there wasn't any internal water damage...I really wanna get this device working for rms
Sent from my HTC_Amaze_4G using Tapatalk 2
Have you tried switching the batteries? If that doesn't work then you are most likely out of luck as far as it being a simple fix.
Sent from my HTC_Amaze_4G using XDA
ANY T-MOBILE PHONE that your sim card goes into is insured as long as you have it on the account to begin with and have made 1 phone call with it.
If you have not made one call with it then I do not know if they will. You can always call and say that your phone will not turn on and you would like a warrenty exchange. Give it a shot
do you have to be the original owner to get htc to repair it, since all amaze phones are still under the original 1 year warranty?
No you don't have to be the original owner, htc checks warranty according to serial number I believe, by the way, did you say you have an amaze as well? Well here's what, call and say your amaze is not coming on anymore and you need it replaced, when they send you the replacement, send the broken one back instead of yours.
Dark Nightmare said:
No you don't have to be the original owner, htc checks warranty according to serial number I believe, by the way, did you say you have an amaze as well? Well here's what, call and say your amaze is not coming on anymore and you need it replaced, when they send you the replacement, send the broken one back instead of yours.
Click to expand...
Click to collapse
Lol yea... Hopefully it works
Sent from my HTC_Amaze_4G using Tapatalk 2
Flipnfr3ak said:
Need a little help.....I just picked up a amaze on Craigslist but it doesn't turn on.....I'm gonna try and replace things but need a little help. I have full coverage insurance with T-Mobile. Do you think if I get a replacement and send this one I bought as the defective one or say mines got stolen. Do you think they'll accept it or charge me more than the deductible? This Is going to be my last resort if nothing works
Sent from my HTC_Amaze_4G using Tapatalk 2
Click to expand...
Click to collapse
check with tmobile if u have insurance on amaze and if you do, just call insurance and they will send you a new phone. once you get new phone, you can send them your old phone. they won't charge you any thing more than deducible unless there is any physical damage to the phone.
the show stopper said:
check with tmobile if u have insurance on amaze and if you do, just call insurance and they will send you a new phone. once you get new phone, you can send them your old phone. they won't charge you any thing more than deducible unless there is any physical damage to the phone.
Click to expand...
Click to collapse
Ok T-Mobile was a failed attempt. They asked for my serial number and imei number. I asked them why do they need it and they told me " we ask for the serial and imei number to make sure we have the right device returned to us. If the device does not match you would be charged full price to your account"
FAIL!!!
Sent from my HTC_Amaze_4G using Tapatalk 2
Flipnfr3ak said:
Ok T-Mobile was a failed attempt. They asked for my serial number and imei number. I asked them why do they need it and they told me " we ask for the serial and imei number to make sure we have the right device returned to us. If the device does not match you would be charged full price to your account"
FAIL!!!
Sent from my HTC_Amaze_4G using Tapatalk 2
Click to expand...
Click to collapse
Then call htc to get it repaired, you're obviously within the phones one year manufacturer warranty, they check according to serial number that you're within warranty and I don't think they charge anything, not even shipping to repair it, might end up with a replacement if it's far gone. Called them today and got me a new back cover. Gonna get a new battery next, chick told me to call back after I get the cover, didn't cost me a dime.
Well, one thing you could try is plugging the device in your computer and seeing if it makes a sound. Or plugging it in and trying to put it in fastboot through the volume keys. That's all I can really think of =/ My amaze doesn't charge through AC sometimes, so I have to charge it via PC.
Related
I am getting a replacement phone sent to me and wanted to check to see if it was refurbished or not. In the past i have gotten lucky with the phone not being refurbished.
i think u had to do ## codes to tell.
iTouch24 said:
I am getting a replacement phone sent to me and wanted to check to see if it was refurbished or not. In the past i have gotten lucky with the phone not being refurbished.
i think u had to do ## codes to tell.
Click to expand...
Click to collapse
In dialpad press
##786# ..... Scroll down ,You will see reconditioned status and activation date
Sent from my PG86100 using XDA App
He is right about the ##786#.. but typically if you get a replacment phone from sprint and not Asurion, the only times that you will get a new device is if they are on back order or if you complain enough to customer service.
its coming from asurion ... lost my original .. we will see
i got phone and it says all 0's for data and voice and NO for reconditioned ...
it has the asurion sticker though behind the battery on phone
so i am guessing it is safe to say that the phone is brand new???
mine says "not available". replacement from sprint store
abdeviation said:
mine says "not available". replacement from sprint store
Click to expand...
Click to collapse
hmmm that is weird .. wonder what that means
If you get the phone and theres a sticker behind the battery then most likely it refurbished. When i had my OG EVO and had to get it replaced through asurion, it was refurbished, they sent me 3 replacements all refurbushed and defected. So about the 4th one, it actually came in fresh out the original box with all the accessories.
Sent from my PG86100 using XDA Premium App
...Yes , Unfortunately it sounds like its likely a refurbished handset.
I had been fortunate enough in my past experience with Asurion Insurance to have gotten brand new units. The brand new units come in original box with a brand new sealed battery , SD card and all accessories. (Exactly the same way as if you purchased it in the store)
The refurbished ones come in a Asurion box , have their sticker in battery compartment and is the handset only. No battery .
However, if you would like them to send you a new unit . Keep sending back any refurbished units they send you. After 2 or 3 times they usually send out brand new in box units.
Sent from my PG86100 using XDA App
Crap, and i thought it was a new unit because it didnt say reconditioned. The one I have from them now has no dead pixels and seems pretty solid except for the battery cover not snapping all the way shut on the top. I asked if they could mail me out a new battery cover but they have to ship me another unit.
Anything else I should make sure is ok on the unit? Some of you guys have gotten unlucky with refurbished units. Some people actually believe that refurbished units can be better then new because they are all specifically inspected. How long does asurion warranty phone?
Great info. I got mine a week after release and suspected it was too young to be a refurb. I was able to confirm today that it was not. I managed to get it for $375 on the 4th of July weekend on Craigslist. Dunno how i found such a sweet deal.
Not to take the thread on a tangent, but can anyone list all of the ## codes? Seems like i've used this one and at least one other before (the one where you must use your MSL as password). I'd like to make note of them for future ref.
**EDIT** Link to my question: http://forum.xda-developers.com/showthread.php?t=1145219
guys, why does the ##786# command doesnt work for me?
i have to type it in dealpad, right? and then? comes the "infobox"? not for me..
maybe im to stupid for that -.-
btw: i have a gsm 3vo
stiffmast3r said:
guys, why does the ##786# command doesnt work for me?
i have to type it in dealpad, right? and then? comes the "infobox"? not for me..
maybe im to stupid for that -.-
btw: i have a gsm 3vo
Click to expand...
Click to collapse
i think it is just for the sprint cdma versions ... it also could be the ROM u are running
iTouch24 said:
i think it is just for the sprint cdma versions ... it also could be the ROM u are running
Click to expand...
Click to collapse
i thought that... its not rooted, running stock rom 2.3.4, software version 1.20.401.2 -> is this the old version, before the OTA?
You will almost always get a referb with your warranty until they send you several that is defective before you get a new one.
WoW did i get lucky ... so i called asurion to tell them that my battery cover was not closing all the way on the phone which was messing up my power buttons and volume buttons and wanted them to send me a new battery cover. They said that they cannot just send me the battery cover but would have to send out another phone. Well this time i opened box and it was a brand new HTC box sealed with everything in it .. manuals .. charger, etc etc ... i was very very pleased .. thanks asurion ... this was only my first exchange with asurion
I'm not on T-Mobile just sharing some news since it involves HTC.
http://www.tmonews.com/2012/05/htc-amaze-4g-t-mobile-com-orders-delayed-due-to-htc-patent-battle/
via Infected 3D.
At least it shows there's still hope for the amaze..
Sent from my HTC_Amaze_4G using XDA
Called tmobile today to do a warranty exchange... They told me they had plenty phones left....
mymomma8 said:
Called tmobile today to do a warranty exchange... They told me they had plenty phones left....
Click to expand...
Click to collapse
Of course they do. A warranty exchange is mostly refurbished and like new phones. They are not new phones.
They dont have any new phones right now.
ITALIANNYC said:
Of course they do. A warranty exchange is mostly refurbished and like new phones. They are not new phones.
They dont have any new phones right now.
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Click to collapse
True... So does that mean that if i make a lost phone claim with assurion (tmobile's insurance company) they will not be able to get me an amaze and therefore would have to pick a new phone of equal value, persay, the Samsung galaxy s2?
I am aware that assurion always send a brand new phone with box and everything when phone is claimed lost, unlike the refurbished ones you sometimes get when you claim your phone damaged
There's another article that prevents htc from selling the HTC one X Due to legal battles with Apple that we're just announced today..
Pretty big blow to htc today as far as that's concerned
Sent from my HTC_Amaze_4G using XDA
mymomma8 said:
True... So does that mean that if i make a lost phone claim with assurion (tmobile's insurance company) they will not be able to get me an amaze and therefore would have to pick a new phone of equal value, persay, the Samsung galaxy s2?
I am aware that assurion always send a brand new phone with box and everything when phone is claimed lost, unlike the refurbished ones you sometimes get when you claim your phone damaged
Click to expand...
Click to collapse
I dont even think assurion sends you a new phone either. They are all like new or refurbished. Now your other question, I would personally assume that you should be able to get the next phone HTC has out, which would be the ONE s, but I doubt they would do that. Honest answer, I would assume if T-Mobile had no phones to send you, or assurion, I would think they would send either HTC radar, or more likely, the my touch 4g slide. Both of which I would not want and are downgrades.
ITALIANNYC said:
I dont even think assurion sends you a new phone either. They are all like new or refurbished. Now your other question, I would personally assume that you should be able to get the next phone HTC has out, which would be the ONE s, but I doubt they would do that. Honest answer, I would assume if T-Mobile had no phones to send you, or assurion, I would think they would send either HTC radar, or more likely, the my touch 4g slide. Both of which I would not want and are downgrades.
Click to expand...
Click to collapse
I highly doubt they would send him a windows phone. Now a mytouch slide, maybe. The slide isn't a bad phone, actually very nice. Just heavy/bulky due to the slide out keyboard.
If anything and no Amaze, I'd think a S2 would be shipped out.
Sent from my HTC_Amaze_4G using Tapatalk 2
asurion sent me a brand new phone in the box with headphones/charger/cable etc when I made a claim. That was back in november though, I'm sure as stock goes down they send out different stock, ie refurb. or trade ins etc.
and when you make a claim, you still pay a 'deductible' of sorts. With telus I had to pay 150 for the replacement, and considering the markup on phones, they still make money on every claim. Look at a $400 laptop, you think the amaze costs more to build then that? these phones are dirt cheap to make, with huge profit margins.
Have you seen what HTC stock is worth? needless to say, they're doing well
They sent you headphones? That's my biggest gripe with this phone is no headphones
Assurion isn't just TMobile it's also att and they send refurbs. When my g2 went out the only thing they offered was that dumbass sidekick...uh no thanks
Sent from my HTC_Amaze_4G using XDA
andy55 said:
asurion sent me a brand new phone in the box with headphones/charger/cable etc when I made a claim. That was back in november though, I'm sure as stock goes down they send out different stock, ie refurb. or trade ins etc.
and when you make a claim, you still pay a 'deductible' of sorts. With telus I had to pay 150 for the replacement, and considering the markup on phones, they still make money on every claim. Look at a $400 laptop, you think the amaze costs more to build then that? these phones are dirt cheap to make, with huge profit margins.
Have you seen what HTC stock is worth? needless to say, they're doing well
Click to expand...
Click to collapse
When I made a claim for a broken HD2 very close to the release of the HD2 Asurion sent me a brand new unit in the box with everything, as described above. I'm sure in that time period when a phone model is very new they just don't have refubs available yet. After a few weeks they start to build up an inventory.
Rob
I did a claim on my Cliq and got the Sidekick 4G for my daughter. It was brand new even included a new Sim card... however if they did not have the Amaze if I were to put in a claim I would not want a sidekick LOL
I did a claim with assurion when my htc sensation screen broke back in January. They told me the htc sensation was out of stock and they sent me a refurbish htc amaze. It was crap !! Kept power cycling and finally refused to power on yesterday morning. I called and got really upset because the t Mobile rep was speaking to me like I was stupid so I asked for a supervisor and they sent me a new white amaze in the box with everything. Was really surprised that I got it today at noon. I usually don't get angry and I didn't even ask for a new phone.I actually said I want a refurb that actually works.
Sent from my HTC_Amaze_4G using Tapatalk 2
Brooklyn8807 said:
I did a claim with assurion when my htc sensation screen broke back in January. They told me the htc sensation was out of stock and they sent me a refurbish htc amaze. It was crap !! Kept power cycling and finally refused to power on yesterday morning. I called and got really upset because the t Mobile rep was speaking to me like I was stupid so I asked for a supervisor and they sent me a new white amaze in the box with everything. Was really surprised that I got it today at noon. I usually don't get angry and I didn't even ask for a new phone.I actually said I want a refurb that actually works.
Sent from my HTC_Amaze_4G using Tapatalk 2
Click to expand...
Click to collapse
Yesterday & you got it today? So where are the 2 new Amaze's I ordered last week Tmo?
WG5516 said:
Yesterday & you got it today? So where are the 2 new Amaze's I ordered last week Tmo?
Click to expand...
Click to collapse
T-Mobile is out of stock of the Amaze. He didnt get that from T-Mobile themselves. First of all, they dont even sell the White amaze anymore. He got it from Asurion. If I were you, id call back up T-Mobile and make them give you the ONE S and make them pay the difference for them not having any left. I know they offered to do that with me last month when I first got the amaze and wanted to sent it back for a new one due to screen bleed.
Even though it was in the box and everything. I still dont think it was new. Even the refurbs come with the stick on the front of the phone etc etc. They just add the unopened accessories in the amaze box.
Even if its not new, if you cant tell a difference and its perfect, no big deal anyway lol
Lately my phone has been having what seems to be a hardware problem. The microphone barely works anymore. When talking on the phone, people are always telling me they can barely hear me, it sounds like I'm really far away, etc, even though I'm practically yelling into the phone. Sometimes it works fine and other times it won't pick up my voice at all. Also it cuts in and out in the middle of conversations.
To rule out the possibility of a software issue, I've tried the following:
Flash MeanROM, problem still persists
Flash CM10, problem still persists
Updated HBOOT to 1.19 (S-OFF) and RUU, problem still persits
Thus, I have concluded that it's a hardware issue with the microphone. The phone is only six months old, and the problem/defect has appeared through no fault of my own (always kept in case, never abused, never got wet). Yesterday, I took it to a local Sprint store to see if they would give me a replacement, and being that I do *not* have insurance on this phone, the employee wanted to charge me $35 to look at the phone and then maybe issue me a refurb if they did not find any sign of water damage, etc.
What experiences have others had regarding defective phones and no insurance? Threads on other forums suggest that some have gotten free replacements while others did not. What's Sprint's official policy on this? I do not think I should be held responsible for any fees considering it's a hardware defect. The employee said I can send the phone directly to HTC for the manufacturer warranty but it would take 15-20 days that I'd be phoneless, and my phone is S-OFF, so I'm a little hesitant about doing that. Any advice would be greatly appreciated, thanks.
I think sprints "official" policy would be no insurance=no replacement. Since it is rooted I would imagine your bootloader is unlocked which means u voided your warranty with HTC. My suggestion is it doesn't hurt to try but don't get pissed at sprint if u don't get it.
One workaround would be to get another phone and activate it online chat and ask to get insurance on it. Once u do that wait a day or two and swap back to your evo. The insurance will stay on the line. Then u can take it in and get it looked at for free if it is a hardware defect u should het a free replacement
Sent from my EVO using xda app-developers app
You had the option for Warranty replacement but that could (not sure) very well be gone if you used their unlocking tool & S-OFF.
Sent from my EVO using xda premium
Genjinaro said:
You had the option for Warranty replacement but that could (not sure) very well be gone if you used their unlocking tool & S-OFF.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Can I make it S-ON again? I assume HTC would still be able to detect that I had done this, am I right?
That's a possibility, I'd make the effort to do so. Flash a fully stock Rom (RUU) before it goes back. If it fails, the worse that can happen is that they send it back.
Just be sure to photograph quality photos of the phone (front, back, sides & top) before packaging & sending it off when dealing with warranty exchanges.
Sent from my EVO using xda premium
Theyll fix ur phone for 35$ if they detect wayer damage, but if they see your phone is rooted they wont fix it, and give ur phone back to you a.s.a.p
Sent from my EVO using xda app-developers app
Just flash it all back to stock, and take it in. Sprint provides the 1 year warranty. So they will check it out, if it fails for them you'll get a refurb. Don't need insurance for factory defect.
regalpimpin said:
Just flash it all back to stock, and take it in. Sprint provides the 1 year warranty. So they will check it out, if it fails for them you'll get a refurb. Don't need insurance for factory defect.
Click to expand...
Click to collapse
Right now it is back to stock, but the bootloader is still unlocked. I used the utility to make the bootloader look "stock" though, as it says *** LOCKED *** and S-ON however it is really S-OFF. A Sprint employee may not notice this but an HTC tech certainly will. Anyways, the sprint employee must have been misinformed or something. They said I would need to go through the manufacturer for the warranty and not Sprint. I'm going to go back and try to talk to a different employee and see if I can get a different result. Thanks.
What your looking at is the $35 service fee that Sprint charges you. Its basically a convince fee to save you the time of not having to deal with the manufacturer.
Id take advantage of the "advanced exchange program" pay the 35 bucks and take a refurb device. I did this last month. My original unit had a very loose headset jack.
I paid the 35 bucks and got a replacement. 4 days into the replacement the RF died on it. No signal what so ever. Took it back and they immediately replaced that too. BUT i lucked out. They only had white refurbs in stock. I said Nope. mine is black i want black. So i got a new in box unit. That normally isnt the case but with the 35 dollar refurb units, they still warranty that for 30 days..
after that its back to another 35 bucks for a replacement. I think its fair, afterall your not returning a brand new phone to them. Its a device thats been used and in your case rooted and flashed a few times.
I also think there could be gunk or something in the mic port. Wonder if they checked that.
Did you try to use a wired headset to see if that corrected the issue. If so then its definitely a mic issue.
Anyway, the 35 bucks is for the convinces of not having to wait while HTC works on it..
So... hear me out haha. This is all based on what they told me on the phone but they may tell you something else if you call them.
If you have a 32gb HTC One and file a warranty claim (you get one year free of it through AT&T), they will send you a "like new" device for free, then you have to send yours back to them within ten days.
What they told me on the phone though when I talked to them was that if I don't send my phone back, I have to pay them $210 for my "defective" unit. In reality, the only defect my unit has is that the battery doesn't last all day, I only get about 10 hours out of it.
If you don't want to send them the phone you have back, just keep it and take the charge, then sell your phone or the phone they send you on eBay for $500 and you're pocketing almost $300...
I will say again, I only heard them mention the $210 fee and didn't ask at all about that. If you currently have a HTC One on AT&T and you're having some problems maybe with it, try this out and see if it works.
Thought I would let you guys know. Don't hate haha.
In just guessing but that may result in a bad ESN or what ever it's called for not sending it in??? Maybe not idk but seems like they would be smarter than that...
lotreaglesfan said:
So... hear me out haha. This is all based on what they told me on the phone but they may tell you something else if you call them.
If you have a 32gb HTC One and file a warranty claim (you get one year free of it through AT&T), they will send you a "like new" device for free, then you have to send yours back to them within ten days.
What they told me on the phone though when I talked to them was that if I don't send my phone back, I have to pay them $210 for my "defective" unit. In reality, the only defect my unit has is that the battery doesn't last all day, I only get about 10 hours out of it.
If you don't want to send them the phone you have back, just keep it and take the charge, then sell your phone or the phone they send you on eBay for $500 and you're pocketing almost $300...
I will say again, I only heard them mention the $210 fee and didn't ask at all about that. If you currently have a HTC One on AT&T and you're having some problems maybe with it, try this out and see if it works.
Thought I would let you guys know. Don't hate haha.
Click to expand...
Click to collapse
i honestly don't know. personally, i'm sending mine back cause i can't afford losing a potential $200, but if anyone is having troubles with their device and can risk it, go for it.
NOTE: i did not tell you guys this for anyone to try to scam att... they aren't losing any money in this if it works. just thought i would let you all know. thanks.
I stop reading when you said your only problem is "the battery doesn't last all day"
Sent from my HTC One using xda premium
lotreaglesfan said:
So... hear me out haha. This is all based on what they told me on the phone but they may tell you something else if you call them.
If you have a 32gb HTC One and file a warranty claim (you get one year free of it through AT&T), they will send you a "like new" device for free, then you have to send yours back to them within ten days.
What they told me on the phone though when I talked to them was that if I don't send my phone back, I have to pay them $210 for my "defective" unit. In reality, the only defect my unit has is that the battery doesn't last all day, I only get about 10 hours out of it.
If you don't want to send them the phone you have back, just keep it and take the charge, then sell your phone or the phone they send you on eBay for $500 and you're pocketing almost $300...
I will say again, I only heard them mention the $210 fee and didn't ask at all about that. If you currently have a HTC One on AT&T and you're having some problems maybe with it, try this out and see if it works.
Thought I would let you guys know. Don't hate haha.
Click to expand...
Click to collapse
You would be charged the full value, ie $599.99, if you don't return it. He/she gave you bad information.
Either way this is super fraud no matter how you look at it
Sent from my HTC One using Tapatalk 4 Beta
They black list the device that doesn't get sent back for this exact reason.
AutoUnion said:
They black list the device that doesn't get sent back for this exact reason.
Click to expand...
Click to collapse
sorry didn't realize. mod can ya delete. thanks!
asuprice said:
You would be charged the full value, ie $599.99, if you don't return it. He/she gave you bad information.
Click to expand...
Click to collapse
They only charge $200, but they blacklist the device.
EDIT: Sorry, thought you were talking about asuiron!
Sent from my HTC One using xda premium
I was told that my warranty exchange would cost $609 if I didn't return it. I got a 64GB One. $200 sounds like an insurance claim. Regardless, it's definitely fraud.
Sent from my HTC One using Tapatalk 4 Beta
Exactly what sliderocket said, $609 was what I was told as well, the rep even stated that it was the most expensive he had ever seen. 64 GB as well.
Exchanging my 32gb, and it's $545 if I don't send current model back
I was told full price on my Nokia, but my one was bought new off ebay for $450...... So warranty is invalid..
Yea you were definitely given bad info. Fraud aspect aside, they have always charged around full retail for any warranty claim device that isn't returned within 10 days.
sliderocket22 said:
I was told that my warranty exchange would cost $609 if I didn't return it. I got a 64GB One. $200 sounds like an insurance claim. Regardless, it's definitely fraud.
Sent from my HTC One using Tapatalk 4 Beta
Click to expand...
Click to collapse
That's not fraud if your phone is really broken. If they instruct you to send it back when you receive your replacement or pay $200 then you have the option of sending it back or paying $200. However, it would be fraud if your phone works perfectly fine and you are trying to get a replacement you aren't entitled to just to sell your working phone.
Anyone using an AT&T One on a different network able to get a warranty exchange from AT&T? It was bought third party via CL and the Mic doesn't work in calls (but works on speakerphone during calls...Any idea there?).
Sent from my HTC One using xda app-developers app
TJBunch1228 said:
Anyone using an AT&T One on a different network able to get a warranty exchange from AT&T? It was bought third party via CL and the Mic doesn't work in calls (but works on speakerphone during calls...Any idea there?).
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
You'll have a hard time if you don't have an AT&T account. Might want to go through HTC directly.
Sent from my HTC One using Tapatalk 4 Beta
Closed, this is not the right place to discuss such topics
As the tittle says it, I broke my front glass. Everything else is fully operational. I have the asurion insurance. Does it cost the same to say I lost the phone as it does to send it in and have them give me a new one? I'm thinking if I tell them I lost it, I can sell mine on eBay as bad ESN, cracked glass and recoup my claim costs. Anyone have any input or experience with this?
Sent from my SCH-I545 using Tapatalk 2
cell128 said:
As the tittle says it, I broke my front glass. Everything else is fully operational. I have the asurion insurance. Does it cost the same to say I lost the phone as it does to send it in and have them give me a new one? I'm thinking if I tell them I lost it, I can sell mine on eBay as bad ESN, cracked glass and recoup my claim costs. Anyone have any input or experience with this?
I'm not too fond of doing the latter you suggested, seems like fraud to me.
Sent from my SCH-I545 using Tapatalk 2
Click to expand...
Click to collapse
You can give them a call and see if there is a deductible that you must pay. If it's an obscene amount of money, you can just replace the front glass. I did my father's S3 and it costed $9 in parts.
Sent from my SCH-I545 using xda app-developers app
You should check out ny mobile parts. I've heard they are priced well for parts and they get parts directly from Samsung
The deductible with Asurion is $99. I know this, because I cracked the screen on mine this past Friday and the replacement is due on Monday.
I wonder, are they sending me a refurbished model or a new S4?
refurbished
804Hokie said:
The deductible with Asurion is $99. I know this, because I cracked the screen on mine this past Friday and the replacement is due on Monday.
I wonder, are they sending me a refurbished model or a new S4?
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I wonder just what refurbished is??? Sometimes they can't find the prob in tech and you have to send the phone back for a new (refurbished) one..
To replace the gorilla glass 3 it will run you $300 + / -
Just use Asurion, they will charge u $99
Phoneclaim.com is fastest and easiest way to start claim process.
Best wishes
Sent from my SCH-I545 using Tapatalk 2
804Hokie said:
The deductible with Asurion is $99. I know this, because I cracked the screen on mine this past Friday and the replacement is due on Monday.
I wonder, are they sending me a refurbished model or a new S4?
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brand new in box. Destroyed my galaxy nexus last year, paid the $100 and they overnighted a brand new nexus to me. took less than 11 hours from the time i called to the time it was in my hand.
dansan382 said:
brand new in box. Destroyed my galaxy nexus last year, paid the $100 and they overnighted a brand new nexus to me. took less than 11 hours from the time i called to the time it was in my hand.
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But dont they also require you to send the broken one back to them?
Sent from my SCH-I545 using xda premium
scottgalit61 said:
But dont they also require you to send the broken one back to them?
Sent from my SCH-I545 using xda premium
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Yes. they includes a prepaid shipping label. just mailed it back in the same box it came. my phone was totally messed up so i didnt care. when you call them they ask what happened and if you still have the phone in your possession, not sure what they say/make you do if you say you no longer have the phone. If you tell them you still have it, they will require you to send the old one back
dansan382 said:
Yes. they includes a prepaid shipping label. just mailed it back in the same box it came. my phone was totally messed up so i didnt care. when you call them they ask what happened and if you still have the phone in your possession, not sure what they say/make you do if you say you no longer have the phone. If you tell them you still have it, they will require you to send the old one back
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I had asurion insurance also. Broke my droid x, paid 100 dollars, got a new one in 3 days. I had to mail the old one. My understanding is that if you report it stolen or lost and can't turn it in, the phone's serial number etc are all invalidated so there's no way to connect to a service. Basically rendering the device a wifi only device.
Hence when buying from ebay or craigslist a "used" phone, you need to make sure you can actually get service on it.
Phatdawg said:
I had asurion insurance also. Broke my droid x, paid 100 dollars, got a new one in 3 days. I had to mail the old one. My understanding is that if you report it stolen or lost and can't turn it in, the phone's serial number etc are all invalidated so there's no way to connect to a service. Basically rendering the device a wifi only device.
Hence when buying from ebay or craigslist a "used" phone, you need to make sure you can actually get service on it.
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Yes, but that would be perfect for what he wants to do.
Sell it on eBay as a bad ESN, basically a "parts" phone.
With much difficulty given the state of the cracked screen, I finally FDR'd my broken S4 in the recovery menu. Is there anything else I should do to ensure old data won't be recovered, or can I leave it with the the data wipe/factory reset?
I'm surspised they sent me a brand new phone in box with all new accessories. Weird thing is a few days later I turn on the broken s4 to recover some files and I out it on WiFi only to upload to drop box and a few minutes later it just bricked itself. I booted into recovery and wiped, it still won't boot up. I'm gonna try Odin later
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cell128 said:
I'm surspised they sent me a brand new phone in box with all new accessories. Weird thing is a few days later I turn on the broken s4 to recover some files and I out it on WiFi only to upload to drop box and a few minutes later it just bricked itself. I booted into recovery and wiped, it still won't boot up. I'm gonna try Odin later
Sent from my SCH-I545 using Tapatalk 2
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Mayne they have a way to brick phones remotely now? I know it sounds weird but I wouldn't put it past them