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Guys,
I am not sure if this is good or bad news for me. I talked to Dell rep and said my screen was cracked when i got out of my car with tight jeans on and the phone in the pocket (but i actually dropped it from a foot high) i finally convinced him it is not physical damage.
So he is sending in a replacement on ONE CONDITION: If they find my phone physical damage, then the dell collection guys are going to call me and charge me 250 USD for replacement.
So my Question is:
1) I haven't gave them any credit card info. So how could they charge me as they have my broken phone with them and the replacement with me?
2) I brought it from Dell.com in APril so could they charge my credit card without my authorization for that price if i hesitate to pay?
They asked me to ship the old one back in 2 weeks, so if i delay by 4 weeks, are they going to charge me even if i have a excuse??
They approved my Streak Guys, but i dint want them to ship the replacement yet until i call them back for it. I am out of town so just wanted some bad help from the great GURU's here on XDA..
Any help greatly appreciated..
Thanks,
Raj
They have your credit card information from when you originally purchased the Streak. They will use that to bill you for the replacement Streak if they find physical damage. If you don't send the old Streak back in the time frame they specify, they will bill you for the replacement Streak.
Strephon Alkhalikoi said:
They have your credit card information from when you originally purchased the Streak. They will use that to bill you for the replacement Streak if they find physical damage. If you don't send the old Streak back in the time frame they specify, they will bill you for the replacement Streak.
Click to expand...
Click to collapse
Ok, my streak 5 earpiece is also not working i cant hear anyone unless i am on a speakerphone or headphones. So with this, don't i hold enough water to fight it with my Amex card if they bill it unauthorized?
just looking at all the options and the worst case senario
Thanks,
Raj
You can fight it, but if Dell determines that there is physical damage, you will lose. In agreeing to the exchange, you agreed to Dell's terms and conditions for the exchange. All Dell has to do is send their information to AMEX if you file a chargeback and AMEX will side with them.
Dell's TOS overrides AMEX's TOS.
I broke my Streak 5 yesterday also
In my jeans pocket and I bumped into a table. Simple as that. First phone I have ever broken. Didn't crack the glass, just the LCD underneath.
I want a dual core phone, but the Note isn't out yet, the Prime is really too small for my tastes, the SII doesn't excite me... I don't know. I bought an LCD assembly online and going to try to replace myself. I have replaced several iPhone and HTC screens for clients, so shouldn't be a problem (I hope).
Of course after reading this post, I might want to call Dell mobility and see if they will just send me another.
It doesn't seem like they could tell if there was physical damage unless there is a built in shock sensor or something (I have heard that Apple is planning on putting one in iPhones soon), or if your little fall dented or dinged it. Even then, scuffs could be normal wear and tear I would think...
Sent from my Dell Streak using Tapatalk
I did end up calling Dell Mobility and they said the same. They will advance replace my Streak and only charge if they determine it is due to user abuse. I figure at that point I would have to either dispute it or ask for my broken Streak back and replace the screen myself.
If I have to give Dell another $250 for my Streak, I would want something for it, not a freaking refurb.
I've been dealing with Dell the last couple of days to get mine replaced, and had no problems, except they still show "Best Buy" as the official owner of my phone. Apparently there is a separate department that transfers ownership that is closed, and they keep telling me to call back tomorrow, which I do, only to find out that they are still closed...
The call center appears to be in India, and there are apparently some major holidays going on. I can live with that...
Sent from my Dell Streak using Tapatalk
Hey, which rom are you guys gonna flash back to before you send it back?
Sent from my Dell Streak using Tapatalk
They both should go back to carrier-branded stock ROMs. How current that ROM is should make no difference.
I think I'm gonna put 1.6 on it, just to play with it.
Sent from my Dell Streak using Tapatalk
My exchange went through, they are sending my new Streak. I just flashed the 353 rom for AT&T. No root, no nothing. No fun!
Sent from my Dell Streak using Tapatalk
prudviraj said:
Guys,
I am not sure if this is good or bad news for me. I talked to Dell rep and said my screen was cracked when i got out of my car with tight jeans on and the phone in the pocket (but i actually dropped it from a foot high) i finally convinced him it is not physical damage.
So he is sending in a replacement on ONE CONDITION: If they find my phone physical damage, then the dell collection guys are going to call me and charge me 250 USD for replacement.
So my Question is:
1) I haven't gave them any credit card info. So how could they charge me as they have my broken phone with them and the replacement with me?
2) I brought it from Dell.com in APril so could they charge my credit card without my authorization for that price if i hesitate to pay?
They asked me to ship the old one back in 2 weeks, so if i delay by 4 weeks, are they going to charge me even if i have a excuse??
They approved my Streak Guys, but i dint want them to ship the replacement yet until i call them back for it. I am out of town so just wanted some bad help from the great GURU's here on XDA..
Any help greatly appreciated..
Thanks,
Raj
Click to expand...
Click to collapse
when you get the refurb take the broken screen off your phone put it on the refurb and send that back and keep the good screen on your phone.
Just call your credit card company and tell them you lost your card and would like it cancelled and a new one issued. If you're not poor, you have more than one way to access your money, and can live without a card for a week or two.
hi all, few weeks back my hp tp left speaker died thinking it might be rom related i flashed but to no luck tried searching for spares but cant find any i found a disassembly guide in ifixit but need a new speaker. have anyone experienced the same problem?
if u bought it during the fire sale u have about a week till (8/20) the one year warranty expires.
http://kb.hpwebos.com/wps/portal/kb/na/touchpad/touchpad/wifi/supportservices/page_en.html
go to palm support and CHAT with them. do not call cuz that cost money.
once u get an RMA they will send a box and take care of Shipping.
then go here to wipe and remove android
http://forum.xda-developers.com/showthread.php?t=1426244
once wiped send it in and your speaker will be fixed, it will take about a week.
Should I take a chance and send my TP in? My charging port is loose but it charges still. Do they send you another refurbished TP or the same one repaired? I have until the 24th.
Sent from my HTC One X using xda app-developers app
they will not send ua refurb, they will fix yours and give it back to you. sent it in a month ago for a bad charging port, brand new connector when i got it back. same TP tho.
if u got lucky enough to get a refurb then it likely have abetter battery than u have today. but thats super unlikely if they can just fix it. there is NO risk
rayacer said:
Should I take a chance and send my TP in? My charging port is loose but it charges still. Do they send you another refurbished TP or the same one repaired? I have until the 24th.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Don't wait, it isn't going to get better. Report it now and arrange for it to be repaired while the connecter is still sort of working and you can remove Android.
I had the same problem and was only just able to remove Android before it totally died. I have it back now with a new part fitted and its working fine.
I cant really do that as I got mine from amazon and I'm not located in us shipping it back to usa is not practical for me if only replacement parts are available then I can diy
Sent from my YP-G70
I'm pretty sure they have service centers internationally... Imo it's worth chatting them up while it's still under warranty and seeing if they can work something out for your situation.
aben.dc said:
I cant really do that as I got mine from amazon and I'm not located in us shipping it back to usa is not practical for me if only replacement parts are available then I can diy
Sent from my YP-G70
Click to expand...
Click to collapse
What country are you in ,they fixed mine in the UK.
Don't know if this is the correct forum or not, but I am certain I will be informed by somebody else should this be misplaced.
So.... I lost my phone last weekend and I subsequently filed a claim with Asurion, T-Mobile's insurance provider. However, I have a strange circumstance that did not require me to suspend my service. I was at the T-Mobile store getting a micro SIM card for use with another phone I was planning on flashing over to T-Mobile. Anyhow as it turns out, I could not get a micro SIM as it would render my service useless on my phone (unless of course I possessed a SIM card adapter, which I found existed after this incident). So the rep had to issue me a new SIM card.
After I all of that excitement I noticed I was running late picking-up my kids. So I rushed from the store, and I swear that I had all of my phones & SIM cards with me. However, upon returning home I could not locate my phone. I thought to myself that it must have fallen between the seats and that I would search for it after the kids leave. So I broke out the new SIM card and an old MyTouch 3G Slide to use during the interim. After the kids left I searched for my phone with no success. I even called the T-Mobile store and there too was informed they were not in possession of my Amaze.
I waited to file my claim anyways as I really believed my phone must be in my vehicle, especially as my truck is notorious for consuming cell phone, wallets, etc.! Sunday comes around and I still haven't found my Amaze. So I file a claim with Asurion, and I wait to hear back from them. Six hours later I get an e-mail response saying they have news about my claim. So I call the 866# and I am informed by a rep that my claim is denied because my line has been in use. I of course explain my story, and the rep claims to understand. They check with T-Mobile to see when the last use of my phone occurred and according to them it was the following day. This is odd, but my thought is that I had not used my phone the entire day prior to filing my claim thus the report of the last use of my phone.
After all is said and done, the rep at Asurion files another claim assuring me that this claim would not be rejected & that she would call me within 24 hours. I never heard from the rep so I called again only to be informed that my claim again is denied with no reason given. So again I tell the rep what happened, and again the rep says the understand, calls T-Mobile, and files another claim with all the same promises as before. Next day I get the same e-mail as I received prior which by now indicates to me that my claim is denied. This time when I call I decided to escalate the situation. Well, this only further confused the rep I spoke with as they also refused to allow me to speak to a supervisor while claiming they could solve the issue. I get placed on hold by this rep with the excuse that HE needed to contact T-Mobile. He comes back on the line, and right away starts to tell me that my line is insured not my phone! I of course already have the literature from Asurion pulled up. I very firmly explain to him that every single reason he has given me for not honoring my claim is complete BS.
This representative continued to hold his ground that my phone line is insured, that if they cannot detect the phone on the network the claim is no good and some other idiotic excuse that I rebutted. By now he can tell that I am not very satisfied with their tactics, nor his level of service. So he again places me on hold telling me that HE will speak with T-Mobile. Well... I got blind transferred to T-Mobile, and of course I am informed that they cannot process the insurance claim. I immediately ask to speak with a supervisor. So I get placed on hold, rep returns telling me that I need to wait and she asks me if she could place me on hold again, then she hangs-up on me. Great! An hour on the phone & I get nowhere.
So I decided to try the online support people. Which when I am chatting online sometimes with "customer support" I 100% feel that I am speaking with a chat-bot! This 'person' also tells me that they cannot do anything. However, he offers me phone upgrades on all 4 lines of service. So while I am waiting for this 'person' to type their next reply I began to search for an upgrade. Some upgrade it turns out to be as they are basically offering me to purchase phones at the full retail price. I let the rep know that this is such a bogus benefit and that I could purchase a phone at the full retail price anytime I wished. Enough of this; I'll just call T-Mobile one last time and inform them straight away that this is the last opportunity for them to get this right, and that after dealing with Asurion & their less than stellar service, I will not be calling them. This time I actually get a person that really understands the words coming from my mouth. He ends up filing the claim with Asurion for me, and after speaking to 10 people by now informs me that my claim will continue to be denied unless I suspend my service!
I had figured by now that no human is involved in the processing of claims. Looks like I am correct in my assessment. Sigh.... So again I get a notice this morning that my claim is ready and to call again, which is code for your claim is denied. Yup, my 5th claim is denied. So I am typing out this story of frustration while I await a reply to my 6th claim. A claim which I have finally adapted all of my responses for their automated system to understand.
I realize this is very long winded, but I appreciate your understanding of my frustration with what I now view as some sort of scheme. A scheme that is meant to bilk consumers out of their hard earned dollars, and never provide the service for which they have paid.
Am I the only person that has had this issue with Asurion/T-Mobile or any other carrier as it seams Asurion has the market cornered on providing Phone Replacement Insurance for every major carrier?!
Sadly Sent from my A500 while I feel lonely without my Amaze 4G
sorry to hear..
This is why Ive NEVER gotten insurance on ANY phone i've ever owned (be it on t-mobile, or verizon, or sprint). Because of the fact I know they all insure through asurion and I know for a fact Asurion sucks balls. Ive heard and read so many horror stories about asurion...not to mention the replacement phones they send out are usually garbage. theyre usually refurbished phones..and by refurbished phones they clean the screen, make sure it turns on, and then call it good. the same phone that went in for signal problems will 99% come out with signal problems. Eff asurion in the a, seriously. dont ever get asurion insurance again. if you ever do get insurance on the phone make sure its carrier insurance, not insurance via 3rd party (aka asurion)
i hope everything works out well for you.
Update:
Just as I planned I received an email finally approving my claim! This is what happens when an f-ing computer decides what to do. There quite literally has been no human involvement with my claim. Yet these ya'hoo's talk about fraud & all this other crap.
I got news for you idiots: when a system is finally figured out by people, then it is ripe for being manipulated.
I do agree very much with the post above me though. Stay away from the insurance for more reasons then the fact that you will be ripped off by this company. My opinion is that you save the $8/month you would pay towards the insurance & save it specifically for a fund for your phone.
Another note: I have been reading a whole lot of posts about stolen or lost devices. I highly suggest installing some program such as Lookout. I am still checking on my phone every day to see if it has been turned back on/found by somebody.
Other security ideas to consider: encrypting the data on your phone & SD card, locking the phone, password protecting the SIM card and with ICS entering owner info that is displayed on the lock screen (there are still some honest persons out there, they just don't always think to call the carrier to let them know they found a phone).
About the above security suggestions... I know that people complain about how unlocking the phone takes too much time. My sister is the biggest complainer I know. I did her a favor by installing Lookout on her brand new Amaze. Anyways, the 3 seconds it takes to unlock your phone can save you the headache later.
Just saying!
Sent from a paranoid android owner without their Amaze using my T-Mobile myTouch 3G Slide via xda premium
I've been shelling out money to these folks for the past 3yrs now.
What I want to know is did you call and tell T-Mobile that you lost the phone? Because they should be able to IMEI block it. Then I would go as far as to get a police report and then send in the claim again. Once that they see your phone is IMEI blocked then it should qualify your claim. Don't quote me on this but its worth a shot.
Good Luck.
If they don't ever wanna cooperate, always file a complaint with the BBB. Works with me
http://www.bbb.org/nashville/busine...on-insurance-services-in-nashville-tn-2131781
Received replacement late yesterday. Upon plugging in for initial charge noticed that the usb connector is loose, and yes I am using the charger sent with the phone.
I have to say my loyalty to this underrated phone is waning, and the thought of jumping over to Samsung is worrisome. I cannot and will not use a phone that I cannot replace the battery or add memory! Sorry HTC, but the One line lacks a whole lot of thought.
If my Acer tablet had cellular capability, I would just use it. The A500 has the best battery life I've ever had in an electronic product, and is well designed & constructed. Only problem is the optics, they suck.
Sent from my HTC_Amaze_4G using xda premium
WellTrainedVC said:
Received replacement late yesterday. Upon plugging in for initial charge noticed that the usb connector is loose, and yes I am using the charger sent with the phone.
I have to say my loyalty to this underrated phone is waning, and the thought of jumping over to Samsung is worrisome. I cannot and will not use a phone that I cannot replace the battery or add memory! Sorry HTC, but the One line lacks a whole lot of thought.
If my Acer tablet had cellular capability, I would just use it. The A500 has the best battery life I've ever had in an electronic product, and is well designed & constructed. Only problem is the optics, they suck.
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
you have to realize you recieved a refurbished product, not a new one. furthemore it was refurbished by ASURION not HTC. so factor both of those in and be happy it even works. Asurion's QC is horrible most of the time it seems they make sure it turns on and then say ''okay its fine''
`Ghost` said:
you have to realize you recieved a refurbished product, not a new one. furthemore it was refurbished by ASURION not HTC. so factor both of those in and be happy it even works. Asurion's QC is horrible most of the time it seems they make sure it turns on and then say ''okay its fine''
Click to expand...
Click to collapse
Yeah. I know now that this is a newly refurbished P.O.S.! I am not pleased at all. Just got off the phone with Asurion. They are sending me an One S. I really don't know what to do here. I want my Amaze. I'm not willing to get a product that I cannot change the battery out of or add memory to. If that were the case, I'd get an iPhone.
May send back the One S.
Sent from my HTC_Amaze_4G using xda premium
WellTrainedVC said:
Yeah. I know now that this is a newly refurbished P.O.S.! I am not pleased at all. Just got off the phone with Asurion. They are sending me an One S. I really don't know what to do here. I want my Amaze. I'm not willing to get a product that I cannot change the battery out of or add memory to. If that were the case, I'd get an iPhone.
May send back the One S.
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
if you know its a refurbished phone, then dont be mad at HTC =)
I say give the OneS a good try. You may find that the removeable battery isnt all its cracked out to be. yeah no sd slot is a bummer but seriously give it a shot. Personally I would have asked for another amaze. =)
I cancelled my insurance a few days ago because of this post! I'll never send another penny to Asurion.
Sent from my HTC Vision using xda premium
Blame people that scam for all of this non sense, by all means I don't fully agree with all of asurions practices but working for tmobile I get to see the side you guys dont. People call in for claims by using there friends phones to try and get better phones, people that "lost" it and we check there call history and someone they know is using it, etc..... its easy to be upset I would if I was in ops shoes but if you understand the system insurance is great to have, I always tell people if you lose your phone first things first file your claim get it started even if u don't complete it you can get the proper direction on what steps to do once its lost to get your service up and running till you get a new one.
Sent from my SGH-T999 using Tapatalk 2
Aaueion has new. Nothing but great to me. They bent over backwards to take care of me. I went from a G2 to a one s.
Sent from my HTC VLE_U using xda premium
Cant really say I have any complains with Asurion other than the T Mobile store I went to was out of Amazes so I got stuck with a SGS2. Although technacly two SGS2s ebcause the first one had a problem where when making a call nothing would be heard, so luckilly I was in the parking lot still and went back in and got a replacement. I tried talking to the lady into letting me pay a difference for a OneS but she said not :/ I love HTCs so its kind of a bummer to have a Samsung but I cant complain too much either.
Also off topic: Glad to see the Amaze finally got CM9 working, well GSM atleast
WellTrainedVC said:
Yeah. I know now that this is a newly refurbished P.O.S.! I am not pleased at all. Just got off the phone with Asurion. They are sending me an One S. I really don't know what to do here. I want my Amaze. I'm not willing to get a product that I cannot change the battery out of or add memory to. If that were the case, I'd get an iPhone.
May send back the One S.
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
ONE S is probably the best phone i've ever used from T-Mboile. (after flashing a new rom with the 3dots menu removed) nice battery life, thin, slick, fast, feels great in my hand, awesome bright screen that's just the right size for one hand use. I like it much better than my S3, except the no microSD card slot part. non removable battery doesnt really matter if you have have the 3.99 warranty replacement.
I just cracked my my amaze screen the other day,even had the d30 case. It just landed on its face sadly.. but what kind of deductible does assurion charge ? I'm debating on just keeping the phone cause its just a hairline crack straight up the middle of the screen.
Sent from my HTC_Amaze_4G using xda app-developers app
They deductible is around 125-130$ also if you decide to go that route, PRAY or call a Tmo store ahead to see if they even have any Amaze's left. There were none at the store I filed my claim so I got stuck with a SGS2
Dang, I didn't even pay that much for the phone. I convinced tmobile to fork it over for 50... No way I'm paying twice as much for a refurb. Thanks though.
Sent from my HTC_Amaze_4G using xda app-developers app
edgerunner_423 said:
I just cracked my my amaze screen the other day,even had the d30 case. It just landed on its face sadly.. but what kind of deductible does assurion charge ? I'm debating on just keeping the phone cause its just a hairline crack straight up the middle of the screen.
Sent from my HTC_Amaze_4G using xda app-developers app
Click to expand...
Click to collapse
edgerunner_423 said:
Dang, I didn't even pay that much for the phone. I convinced tmobile to fork it over for 50... No way I'm paying twice as much for a refurb. Thanks though.
Sent from my HTC_Amaze_4G using xda app-developers app
Click to expand...
Click to collapse
I cracked my screen a few weeks ago. I also had the D3O case but it didn't help at all. the deductible was $130 and Asurion set my replacement right away (called about 23:00 Saturday night and had new phone Tuesday morning). the one they sent me was a brand new phone in a sealed unopened box, so now I have a spare battery, battery cover and SIM card.
That makes it sound much better. New phone and an extra battery will be sweet. I'll go for it. Thanks
Sent from my HTC_Amaze_4G using xda app-developers app
WellTrainedVC said:
May send back the One S.
Click to expand...
Click to collapse
I would trade my Amaze for a One S in a heartbeat. Going to the S4 processor and be able to run Cyanogenmod. Heck, the One S has a much more stable CM10 than the Amaze does for CM9. I hate that I can't get a stable Cyanogenmod ROM on my phone.
So, I ended up fully bricking my Prime and have now thought about sending in to Asus for repairs.
I was wondering if anyone who had the same situation could tell me how much this would cost to be repaired from their experience. I have heard some people getting their Prime's fixed at no additional cost even though they unlocked. Are my chances good for a free repair?
Anyone?
Sent from my SCH-I500 using xda app-developers app
Leinhart_6 said:
Anyone?
Sent from my SCH-I500 using xda app-developers app
Click to expand...
Click to collapse
I saw someone post on another thread that it was around $150
i was quoted 250 by Asus Canada.
Leinhart_6 said:
So, I ended up fully bricking my Prime and have now thought about sending in to Asus for repairs.
I was wondering if anyone who had the same situation could tell me how much this would cost to be repaired from their experience. I have heard some people getting their Prime's fixed at no additional cost even though they unlocked. Are my chances good for a free repair?
Click to expand...
Click to collapse
$161 - Motherboard
$65 - Labor
$10 - Ground return shipping
US pricing
Thanks for all the info. 200 dollars seems a bit pricey for me :/
Guess I'll have to look into possibly selling it for what I can get..
Sent from my SCH-I500 using xda app-developers app
free of chargers ASUS CZECH
Dude send it in. It will only cost you 20 bucks to send it. Youll get an answer... youll say yes or no and thats it.
I just sent mine because the screen just stopped working. i can connect it to my tv thru hdmi but the tablet screen stayed black. They received it and fixed it for free and did not even call me. I did not pay for anything. So i advise you to take your chances. This product must of received so much rma's that theyll rather fixes bricks or lightbleeds then to completely lose the customer. RISK it, send it in.
youngnex said:
Dude send it in. It will only cost you 20 bucks to send it. Youll get an answer... youll say yes or no and thats it.
I just sent mine because the screen just stopped working. i can connect it to my tv thru hdmi but the tablet screen stayed black. They received it and fixed it for free and did not even call me. I did not pay for anything. So i advise you to take your chances. This product must of received so much rma's that theyll rather fixes bricks or lightbleeds then to completely lose the customer. RISK it, send it in.
Click to expand...
Click to collapse
Thanks, I think sending it in may be the better option. It's definitely worth a shot. Thanks for helping me make my decision, much appreciated!
If they won't fix it and you want to get rid of it (I assume the screen still works) PM me.
Hi guys I have done something really bad , just purchased my One a week ago and everything was fine until I had to fly to Cancun mexico for a performance ( I'm a dj for an urban singer ) the problem is that I dropped my phone and broke the LCD , is there anyway to replace it ? This phone is built in a unibody style so I really doubt it but just wanted to make sure.
any help?
I believe your only good option would be to send it into HTC for repair. I remember reading a thread about someone already cracking the screen and it was around $200 or so for repair..
Assuming you do not have insurance on it?
Sent from my HTC One using xda premium
born_fisherman said:
I believe your only good option would be to send it into HTC for repair. I remember reading a thread about someone already cracking the screen and it was around $200 or so for repair..
Assuming you do not have insurance on it?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
I also just recently dropped mine and since I didn't purchase it thru AT&T (I bought it locally through an indivdual) my AT&T Insurance won't cover it. Since iFixit gave this phone a repair-ability rating of 1 out of 10 - the One is damn near impossible to repair. So, I called HTC and asked for an estimate to repair the cracked LCD. They quoted me a cost of 'up to $180' without looking at it. I sent it in to them, they received it today and now I'm waiting for them to call me with an actual quote. I will post here with my findings if anyone cares to know.
Ok, so HTC quoted me $180.00 to repair the broken LCD. Not too bad, in my opinion. Better than selling a broken device and losing hundreds.