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Went by the store and picked my TB up this morning (was the first one to get one there), and they are having activations issues here in NC and TN. Great late launch day, lol.
Hardware looks great, and I'm up and running on wifi just to get my stuff loaded, but no incoming or outgoing calls till they get it sorted out.
I was the first one in my store as well. It took a while to get activated. Now I'm home and the data connection seems to be off and on.
Took about 15 mins to activate this morning.
I ended up restarting phone and it connected to Google immediately. Took a long time to get the rep to listen to me though.
Sent from my ADR6400L using Tapatalk
Mine seemed to activate fairly quickly, about 5 minutes or so.
Got mine an hour ago. No issues here in Northern NJ. Wow this phone is great!
I'm still out, just put a call in to our local office and my rep is going to check on it. Just playing with the phone it's definitely MUCH better than my Inc was, now to just get root & s-off, and get rid of some of this bloatware, lol.
Took 30 minutes in my store...I was first again
Also the first person in, took about 15 minutes to get mine to activate. He said they were experiencing problems.
Possibly I'm close enough to NC to be included in their problems!
Same here with slow activation in Indiana. Then they couldn't swap phone numbers with my old phone (did add a line). The 4G SIM in the TBolt would not give up its assigned phone number. After half an hour they sent me home with the phone and said they would call when they had a fix. The guy just called and said I have to come in to finish it because the fix is to program a new SIM to swap the numbers.
Data working fine, though.
They got it sorted out about an hour ago, so now I'm running... Now comes the ordeal of moving my stuff from the old phone to the new.
First one purchased at my store. 3hours to activate. Could of been longer but did a batt pull and solved to problem...no thanks to anyone at the store. They had to activate my X on one if my unused numbers so I could do business while I waited. Wasn't happy! Otherwise this phone is all its cracked up to be. Finally have a phone I can keep for a while (grain of salt). I'm in Greensboro/High Point/Winston Salem NC market.
Sent from my ADR6400L using XDA App
Same thing happened to me. They just gave me a new sim card. took more than an hour to get done.
Mine took about 20 minutes to fully activate, but that was mainly due to an issue with Sprint not allowing my old number to port to Verizon easily.
The guy next to me was trying to get his Thunderbolt activated and he mentioned to me that he had been waiting 30 minutes before I came to the desk. He wasnt very happy when I left before him.
My activation took over an hour but the issue was with the porting of my sprint number.
Sent from my Xoom using Tapatalk
Was in the store for over 30 minutes still activating. Ended up restarting and activated OK. North Brunswick, NJ. They said they were having major delays with tbolt activations
My activation is all messed up. Verizon activated my sim card for my number i transfered my upgrade from and my phone activated for the number i transfered upgrade to. now they said it could take up to 48hrs to have sim activation transfered.
Same here...Took 1.5hrs to port my number from t-mobile to Verizon. They said their system wouldn't work with the tb and they had to call to activate. Verizon then couldn't port my number because the names didn't match on both VZ and Tmobile...BB called bs and had to then create a temp number then port over latter on. It was a mess, good thing I was first @ 11AM and no one was there. They had 28 units and only 5 preorders.
I was @verizon when they 1st opened up @10am here in cali.. took them an hr to get everything all done.. Activated then had to tranfer to my current line from the add a line... now things are working fine, bye bye Dinc and D2G
Picked mine up at Best Buy, took about an 45-1hour to activate. I was the first TBolt they sold so I guess I got to be the guinnea pig. I had an upgrade on another line I was transferring to my line. They had to activate one sim with that number then switch the sim out and activate another for my number. Luckily they let me know ahead so I could give my daughter a heads up her phone may go out. Loving this phone so far!!
hey, this is what's happening with mine. A week ago from today, I've placed an online order through attwireless which had cost me 300 plus tax. However,right after i've submitted my order, I ended up on the bestbuy websites advertising their $50 giftcard with its upgrade plan. so i've decided to call back at&t to cancel my order within 24 hours. when i got a chance to talk to the lady i was surprised because she couldn't cancel my order since it's in the "process" and she just told me to send the phone back once i receive it. This order was done on last tuesday, Feb 8th and it's hilarious that i couldn't even get it to cancel the shipment the day after, since it was TOO late. So what the heck, i just went to the BBM and preordered mine.
right now, i have a galaxy note package right on my desk sent by at&t but when i see my bank account, i do not see anything debitted by at&t yet. i've been talking to 4 diff. reps and they all say they charge your account right away at the checkout page. Apparently, they don't know what's going on with my status. Only exception was the iphone, she says, which had taken extra 7days to charge the customers.
but my question is will I be able to sign a contract on sunday when i go pick up my galaxy note with BBM even i have the actual note in my position from att?
will their system block me from getting another one? but they didn't even charge me???!!? if that's the case, i guess i have to send it back before sunday so i don't have any trouble getting mine at BBT.
since, att has 30 days return policy, i was maybe thinking about keeping it til i see the "-317.99" on the bank statement.
what do you think guys? should i take the risk?
I would suggest you be honest and just return the ATT phone.
Knowing AT&T, they will charge you. Maybe not right off the bat but they'll find another way like your monthly bill.
if you return the phone, it will take another 5 days to make a reversal or to cancel your phone/line upgrade before you can apply for another phone/line upgrade, so if you have plans of returning the phone, return it asap.
from ATT:
We will get you. We will track you with GPS and send warnings and even access your camera and watch you.
And we are just getting started.
Thanks for shopping AT&T !
If your contract has not been reversed, you will not be able to buy a 2nd Note at the 2 year price.
If however you ARE able to for whatever reason, keep the AT&T phone. See what happens.
Worst case scenario you get charged for it. If so, go to any AT&T store and return it. Easy as that.
They won't add it to your monthly bill.
Ok so i just went to the verizon store to buy a droid dna on a new line and then activate it on my number. They did not have any in stock so they are having the phone shipped to me. I have a basic phone ready. Once i receive the device, and activate it on my sim as opposed to the one they give for the new line and then activate the basic phone on the new line, will I be charged data fees on the new line? Or just the 9.99 for an extra line (which is what I need)? Also, how long does it take for the new phone number to show up on your verizon account after you buy it?
gocool767 said:
Ok so i just went to the verizon store to buy a droid dna on a new line and then activate it on my number. They did not have any in stock so they are having the phone shipped to me. I have a basic phone ready. Once i receive the device, and activate it on my sim as opposed to the one they give for the new line and then activate the basic phone on the new line, will I be charged data fees on the new line? Or just the 9.99 for an extra line (which is what I need)? Also, how long does it take for the new phone number to show up on your verizon account after you buy it?
Click to expand...
Click to collapse
Once you switch the new device over to your current line and put the basic phone on the new line, you will only pay for the basic phone and not days on that second line. The amount depends on your plan. Sharee Everything charges $30 for a basic phone and the grandfathered family plans are $9.99. Not sure how long it will take for the new number to show up though. Possibly not until you activate the new device. You can do that online or over the phone.
thepiombino said:
Once you switch the new device over to your current line and put the basic phone on the new line, you will only pay for the basic phone and not days on that second line. The amount depends on your plan. Sharee Everything charges $30 for a basic phone and the grandfathered family plans are $9.99. Not sure how long it will take for the new number to show up though. Possibly not until you activate the new device. You can do that online or over the phone.
Click to expand...
Click to collapse
So in order to get the basic phone activated, would I have to go into a store and ask them to activate it form me? How will they know what line to activate it on if I can't even see the number of the new line?
gocool767 said:
So in order to get the basic phone activated, would I have to go into a store and ask them to activate it form me? How will they know what line to activate it on if I can't even see the number of the new line?
Click to expand...
Click to collapse
You can activate it after the fact, once the new phone arrives. The new line will activate once the new phone order completes. You can then either call or make the swap to the basic phone on the new line online.
thepiombino said:
You can activate it after the fact, once the new phone arrives. The new line will activate once the new phone order completes. You can then either call or make the swap to the basic phone on the new line online.
Click to expand...
Click to collapse
Can i activate the basic phone before the new dna arrives? I called verizon and got the new number
Just wait until the phone arrives and do the switch on the spot. No new one charges will be added to the account.
Sent from my HTC DROID DNA.
gocool767 said:
Can i activate the basic phone before the new dna arrives? I called verizon and got the new number
Click to expand...
Click to collapse
Not to my knowledge since the line gets activated with the order completion in this case. Poster above me has the right idea.
ok so just to confirm i got this right let me repeat what i think the process is. I get the phone on friday, pop in my sim into the dna and activate it on my line. Then I can call verizon on the basic phone using *228 and get them to activate the basic phone on the new line. By doing this, the new line will be charged 9.99/month (i am not on share everything) and I will not be charged 30/month on the new line for data. Can you guys confirm this? Sorry for being annoying but I need to make sure i get this right. Thank you guys so much for your help.
No!
Your phone gets there on Friday. Do not put sim inside any of the phones just go directly to a Verizon store and have them do a swap.
If you do it over the phone they will prolong the process by a lot and you might still get charged for the data plan. I have done this plenty of times and I always have them do the swap free of charge.
Sent from my HTC DROID DNA.
gocool767 said:
ok so just to confirm i got this right let me repeat what i think the process is. I get the phone on friday, pop in my sim into the dna and activate it on my line. Then I can call verizon on the basic phone using *228 and get them to activate the basic phone on the new line. By doing this, the new line will be charged 9.99/month (i am not on share everything) and I will not be charged 30/month on the new line for data. Can you guys confirm this? Sorry for being annoying but I need to make sure i get this right. Thank you guys so much for your help.
Click to expand...
Click to collapse
Itzvik said:
No!
Your phone gets there on Friday. Do not put sim inside any of the phones just go directly to a Verizon store and have them do a swap.
If you do it over the phone they will prolong the process by a lot and you might still get charged for the data plan. I have done this plenty of times and I always have them do the swap free of charge.
Sent from my HTC DROID DNA.
Click to expand...
Click to collapse
No need to leave your house. Simply activate the phone via the automated phone number or online (info will be included). Once line and new phone are active, you can then do an "Activate or Switch Device" online via your My Verizon account. You can move the new phone to your line and then add the basic phone to the new line. You may have to call them if you run into issues activating the basic phone on the new line. I had to call once, but they had me taken care of within 5 minutes.
thepiombino said:
No need to leave your house. Simply activate the phone via the automated phone number or online (info will be included). Once line and new phone are active, you can then do an "Activate or Switch Device" online via your My Verizon account. You can move the new phone to your line and then add the basic phone to the new line. You may have to call them if you run into issues activating the basic phone on the new line. I had to call once, but they had me taken care of within 5 minutes.
Click to expand...
Click to collapse
I am talking from experience.... On the phone they will give you a hard time lol
Do what you want to do..
I have a Verizon store 3 miles away so it wasn't a hassle to leave my house.
Sent from my HTC DROID DNA.
I think I'll go to the store just to be safe. Would it be ok if I went to an authorized reseller instead of an actual verizon store? Because there is one about a block away from my house
gocool767 said:
I think I'll go to the store just to be safe. Would it be ok if I went to an authorized reseller instead of an actual verizon store? Because there is one about a block away from my house
Click to expand...
Click to collapse
I went to the authorized retailer. Make sure that the store is legit. Don't go to those retailers in the mall cubicles..
Sent from my HTC DROID DNA.
Itzvik said:
I am talking from experience.... On the phone they will give you a hard time lol
Do what you want to do..
I have a Verizon store 3 miles away so it wasn't a hassle to leave my house.
Sent from my HTC DROID DNA.
Click to expand...
Click to collapse
You're complicating an otherwise simple process. I too speak from experience and, shall we say, insight. But I digress- so what you will.
I work for verizon. What I understand is that you added a new line to get a smart phone at reduced price. So you have a new phone number that you won't be using. You'll be moving the smartphone to you already existing old line...
Knowing this, it's best to wait to receive the equipment. There's absolutely no need to go to a Verizon store (if you ultimately have to, I recommend the corporate stores.).
When equipment is received don't automatically power on the device as activation will fail. Call the IVR at 1-877-807-4646. Follow the prompts until it states "To activate your phone on xxx-xxx-xxxx now hit 1. To activate later hit 2". You'll want to hit 2. Go to your My Verizon, do activate or switch device, and pick your phone line and enter meid and sim card #. If it's an embedded sim the number is on the box of your phone.
Edit: You probably won't be able to use your existing SIM card as it's probably a larger sized sim and not the micro sim.
As far as charges go as long as a non smartphone goes on the new line, you will not see a data charge.
Posted from my Verizon Employee Edition DROID DNA #01749.
I know that this is a simple process But Verizon has screwed me over to many times.
I got my girl an Iphone 5 last week because her 4s broke and I told the rep to change my family plan to the shared uimited and he forgot. I call Verizon to check on a new line for my brother and I found out that all the corporate rep did was use the upgrade on my girls account and nothing else.
New charges were added to the account because of the data and it was a whole big mess. The charges were removed after we figured it all out.
My point is that once you go to the store call them and make sure everything was done correctly.
Sent from my HTC DROID DNA.
adamjamess said:
I work for verizon. What I understand is that you added a new line to get a smart phone at reduced price. So you have a new phone number that you won't be using. You'll be moving the smartphone to you already existing old line...
Knowing this, it's best to wait to receive the equipment. There's absolutely no need to go to a Verizon store (if you ultimately have to, I recommend the corporate stores.).
When equipment is received don't automatically power on the device as activation will fail. Call the IVR at 1-877-807-4646. Follow the prompts until it states "To activate your phone on xxx-xxx-xxxx now hit 1. To activate later hit 2". You'll want to hit 2. Go to your My Verizon, do activate or switch device, and pick your phone line and enter meid and sim card #. If it's an embedded sim the number is on the box of your phone.
Edit: You probably won't be able to use your existing SIM card as it's probably a larger sized sim and not the micro sim.
As far as charges go as long as a non smartphone goes on the new line, you will not see a data charge.
Posted from my Verizon Employee Edition DROID DNA #01749.
Click to expand...
Click to collapse
This is exactly what I said. Good write-up.
Itzvik said:
I know that this is a simple process But Verizon has screwed me over to many times.
I got my girl an Iphone 5 last week because her 4s broke and I told the rep to change my family plan to the shared uimited and he forgot. I call Verizon to check on a new line for my brother and I found out that all the corporate rep did was use the upgrade on my girls account and nothing else.
New charges were added to the account because of the data and it was a whole big mess. The charges were removed after we figured it all out.
My point is that once you go to the store call them and make sure everything was done correctly.
Sent from my HTC DROID DNA.
Click to expand...
Click to collapse
Sorry about the issues you had but I'm happy that your not bitter about it and a supporter of Verizon still. And verifying changes is a good thing. This is a completely automated process involving no human interaction to screw anything up however. But that is why we have phone support as well as B&M stores. It's your choice.
Posted from my Verizon Employee Edition DROID DNA #01749.
So I want to take advantage of the HTC One $100 trade-up promotion which has a purchase deadline of 5/19. I ordered the unlocked version from Letstalk.com and they pushed it back until the end of May. I'm thinking of ordering it from T-Mobile's website instead. My question is in regards to the activation process.
My current AT&T's billing cycle ends on May 27th. Thus, I don't want to switch service until then, but I must meet the 5/19 HTC One Trade-up promotion deadline of 5/19. Can I go ahead and order from T-Mobile, get the device, and not activate it until 5/27? The number porting doesn't happen until I activate right? Or does it happen as soon as I checkout from the T-Mobile site?
You can skip the number porting when you order. I had to in order to get my phone to actually ship. When you activate, you'll get a temp number. Simply call t-mobile, say you want to port, give them the info for both accounts, and you'll be ported in the next 24 hours (aka when original carrier gives up the number).
Just did it today, extremely painless.
Russ36363 said:
You can skip the number porting when you order. I had to in order to get my phone to actually ship. When you activate, you'll get a temp number. Simply call t-mobile, say you want to port, give them the info for both accounts, and you'll be ported in the next 24 hours (aka when original carrier gives up the number).
Just did it today, extremely painless.
Click to expand...
Click to collapse
Hm. Would service for TMobile start when I activate then? I don't want service to overlap. Would your method allow me to receive the phone, sit on it until the end of May, call in to activate, then port my #, then have my TMobile plan start at the end of May?
I don't know that, as I haven't gotten a bill so I've been unable to determine if it started when shipped or when activated.
Russ36363 said:
I don't know that, as I haven't gotten a bill so I've been unable to determine if it started when shipped or when activated.
Click to expand...
Click to collapse
So I called T-Mobile and asked about activating once I received the equipment. They said they can do a delay activation so I can go ahead and place the order now for the HTC One. I did. They said I can call in at the end of the month to activate service and port my number! I should be getting the phone next week.
Now this brings up a new dilemma. My original intent was just to get the phone and go with T-Mobile's $30 prepaid plan. The T-Mobile stores either wouldn't sell me the phone straight up or are out of stock. What is stopping me from just getting the phone, never activating it with the $50 plan, and just activate it with the $30 plan instead?
By the way, I learned the entire remaining balance on the phone becomes due once you cancel service with them. I keep hearing people say you continue to pay the $20/month for the phone. Nope!
So I saw a post the other day about a loophole where I can keep my unlimited data. I have 2 plans. Plan 1 is my plan which is eligible for a upgrade and has unlimited data. Plan 2 is wife's which is eligible and has 2gb data plan. What I did was pre order the g3 on mine and changed to share everything ande lost my unlimited. I called Verizon and they said if I returned the phone by mail it would undo everything and I would get my old plan back. I didn't touch the phone, it's still in the box going back today.
My question is can I go to Verizon tonight, purchase another g3 on the wife's line, activate on the wife's line, switch it over to my line, and then when the pre ordered g3 gets back to them my plan goes back to unlimited like before. I feeling that should be fine, I just don't want to screw anything up.
I called cs again and they said it could complicate things if I activate another phone attached to the plan I'm temporary on. I guess I will just wait then
Stop doing it through Verizon. Don't activate the sim 3rd party provides.
leyvatron said:
Stop doing it through Verizon. Don't activate the sim 3rd party provides.
Click to expand...
Click to collapse
I have no idea what you are trying to tell me. Buy the phone through a 3rd party? What does that get me I still have to pick a plan.
Yeah. Check your PM.
leyvatron said:
Yeah. Check your PM.
Click to expand...
Click to collapse
I read that option but honestly I would rather do my method. It's not as sketchy as that and completely within Verizon policy to switch phones between plans. Best buy and Verizon could suddenly make that method not work. Since my wife doesn't have unlimited I might as well upgrade her with the g3 and move it over to mine.
I couldn't even buy the phone at best buy now because my plan isn't even unlimited data until they get the phone back. Thanks though.
Ok, here's what you do (I just did it on TWO lines yesterday).
Go to Best Buy. They're more helpful and aren't as stickler as VZW people are. Tell them that you can't upgrade your line since you don't want to lose unlimited data (and you always buy your phones used off Craigslist now), but your wife REALLY wants the LG G3. You want to surprise her with a new phone, so you would like to transfer the upgrade to her line and get her a new phone. Make sure that they understand you want your unlimited and DO NOT WANT TO LOSE IT.
They'll process the upgrade and everything.
Now take that phone back to your wife, put the SIM from the NEW phone (since it's her SIM now) into her phone, then put YOUR SIM into the new LG G3.
Boom. Doesn't fux with your unlimited data because you're using your old SIM.
Source: I've done this exact thing on my line with an S4, S5, and the G3 now. Works like a charm
mooglepimp said:
Ok, here's what you do (I just did it on TWO lines yesterday).
Go to Best Buy. They're more helpful and aren't as stickler as VZW people are. Tell them that you can't upgrade your line since you don't want to lose unlimited data (and you always buy your phones used off Craigslist now), but your wife REALLY wants the LG G3. You want to surprise her with a new phone, so you would like to transfer the upgrade to her line and get her a new phone. Make sure that they understand you want your unlimited and DO NOT WANT TO LOSE IT.
They'll process the upgrade and everything.
Now take that phone back to your wife, put the SIM from the NEW phone (since it's her SIM now) into her phone, then put YOUR SIM into the new LG G3.
Boom. Doesn't fux with your unlimited data because you're using your old SIM.
Source: I've done this exact thing on my line with an S4, S5, and the G3 now. Works like a charm
Click to expand...
Click to collapse
Can I not switch the phone from her line to mine after I get it? Since her line doesn't have unlimited I'll just buy it on hers and switch it to mine. Am I missing something? I'm just not understanding why I can't just do it through Verizon. I'll use her upgrade to buy the g3,switch the phone to my line, then transfer my upgrade to hers later.
here is what you do. transfer your upgrade via my Verizon wireless to her line. upgrade to G3. When you get it put her sim out of her current phone in it. Make sure it switches to G3 on her line on my Verizon. Take sim out put back in her old phone and put your sim in the G3! Boom! keep unlimted intact on your line and still have her upgrade. Only thing I don't know is you may have to use her upgrade. never done when two lines both have upgrades
Ok. If the upgrade is already on her line, it's no problem. Use the upgrade online (after Verizon gets your order back and your bill reverts to unlimited for your line), go in and have them swap the devices around and you'll be fine. Heck, you may be able to get by with just swapping out the SIM cards, no store trip needed. At least, that's how it worked for me:
Moved my upgrade over to my mother's dumb phone line. Pre-ordered the G3 online. When it arrived, I removed the pre-installed SIM and popped the one from my S4 in. The phone now shows up on my line on My Verizon. Swung by the store today to make sure I didn't need to do anything else. Rep I talked to (thankfully a guy into mobile tech) said everything looked good and we didn't have to do anything further...that my unlimited line wouldn't be touched now.
In short...Order online, do everything you can do yourself. Don't call CS or deal with store reps unless you absolutely have to.
SightSeeker said:
Can I not switch the phone from her line to mine after I get it? Since her line doesn't have unlimited I'll just buy it on hers and switch it to mine. Am I missing something? I'm just not understanding why I can't just do it through Verizon. I'll use her upgrade to buy the g3,switch the phone to my line, then transfer my upgrade to hers later.
Click to expand...
Click to collapse
Ahh, ya. I missed that part. If she has an upgrade, just buy the phone with HER upgrade and pop your SIM into it. Tell them that you're using her upgrade for yourself though, otherwise they'll deactivate her SIM for the new one that they're putting into the phone. Then you pop it in and have them activate her phone. She shouldn't be without service for more than a few minutes.
The way that I described it is how you'll use your upgrade WITHOUT losing your data plan.
I don't think she has a sim. She has an iPhone 4s. She doesn't want a new phone, that's why both lines are open. I'll just activate it with the new sim on her account and switch it to mine right after.
Back to my first question though lol, can I go in and get the phone now with her upgrade and switch it before the other phone gets back to them? I'm worried that upgrading her line while my plan is still not unlimited until the phone gets back to them will keep the plan stuck even after they get the phone back from my account. I'm just being impatient and want the phone now and don't feel like waiting for the return to process
SightSeeker said:
I don't think she has a sim. She has an iPhone 4s. She doesn't want a new phone, that's why both lines are open. I'll just activate it with the new sim on her account and switch it to mine right after.
Back to my first question though lol, can I go in and get the phone now with her upgrade and switch it before the other phone gets back to them?
Click to expand...
Click to collapse
Just wait! Honestly dude, consider yourself extremely lucky that they're even giving you your unlimited data back. That rarely ever happens. I would definitely not push it. Just be patient.
Also, you said in your post that you and your wife have separate accounts. Do you mean separate lines on this same plan or two separate plans completely? If it's too seprate accounts I'd very careful about switching the phone from 1 account to the other. Technically they can charge you full price for the phone if it leaves the account that it was bought on. I believe you have to wait 6 months or maybe a little bit more. that rule may have changed from a year ago when I worked there, but you might want to double check cause that phone cost a lot of money.
Sent from a Shaftamle Galaxy S4
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Been doing this for three years. I pay 120/year just to keep my second dummy line and transfer upgrades Hehe.
If you're not pro, don't try it they'll make you change root plans.
Boop!
Sent from my SCH-I605 using XDA Free mobile app