I have the insurance plan, will they replace a phone with accidental damage? Please share any replacement experience with BB. Thank you.
Yes they will replace it
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Do they replace it in store? Or should I plan on being without a device for a bit while a replacement ships?
Sent from my SCH-I545 using Tapatalk 4 Beta
Depends on availability and what their pos system says
Edit: they'll give you a loaner phone if they have to ship you a new one
Sent from my SCH-I545 using Tapatalk 2
Typically takes 1-3 business days. They offer you a loaner if you need, but it's usually a dumb phone. If you have an unused handset, they'll even switch your service over to it for you, instead, and they set up the new phone again when it arrives. No problem with water damage or anything. No limit on number of claims (my wife has tested both). Only real limitation is that they won't replace it if you lose it. Even a baggie of recognizable parts should suffice. I'll never use Verizon insurance again, and now buy all my phone through best buy.
Wow that is awesome. I'm glad I paid the 130 or so when I got this device.
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acPIZZA said:
Wow that is awesome. I'm glad I paid the 130 or so when I got this device.
Sent from my SCH-I545 using Tapatalk 4 Beta
Click to expand...
Click to collapse
Let me know if they give you another inspire or update the phone to a newer model. My son is using an inspire right now.
Related
Yesterday, I traded my wife's razr for a purple razr. It was a straight up trade on Craigslist. Seemed legit at the time. As soon as I drove away, I noticed the 4g kept dropping. I had to toggle airplane mode to get it to come back,... and then I just dropped signal again. It does it constantly. If I change it to 3g only, it works fine, it just doesn't like being on 4g at all. Anyways, I texted the guy back and of course he never replied.
So I went to Verizon yesterday, thinking that maybe the sim went bad when we swapped phones. A new sum didn't make a difference. Well, the girl in the store said it was a warranty issue and that she would send us a new one on Tuesday. I even told her it wasn't the original razr we bought. I told her of the trade. She still said it was a warranty issue. At first I thought it was cool... get a new phone out of it. However, now im wondering - if I do send this razr back, and the imei numbers don't match the original razr, then would I end up being charged for a whole new phone?
At this point on just thinking of sending the replacement back and just buying a new (used) phone.
Anyone have any idea how the warranty works? Is it just on the original phone purchased? What's my best way out of this mess?
Sent from my Galaxy Nexus using xda premium
Go to service center!
orrrrrr buy a new phone
Inviato dal mio GT-S5660 con XDA Premium
Pancakes_Gio said:
orrrrrr buy a new phone
Inviato dal mio GT-S5660 con XDA Premium
Click to expand...
Click to collapse
That's what I'm leaning towards. Im just confused about the girl at Verizon telling me that its still covered under warranty? I thought used phones weren't warrantied.
Sent from my Galaxy Nexus using xda premium
http://forum.xda-developers.com/showthread.php?t=1592943
Sent from my Synergized Aggressive Lionfish Evo using the XDA app
If you have Total Equipment Coverage they will warranty a used phone under most circumstances, oddly enough.
Sent from my DROID RAZR using xda premium
MillionManMosh said:
If you have Total Equipment Coverage they will warranty a used phone under most circumstances, oddly enough.
Sent from my DROID RAZR using xda premium
Click to expand...
Click to collapse
We do have the phone insured, and come to think of it, the Verizon rep did look up our info and she said that since we did have insurance we get free expedited shipping. ...maybe I'm not screwed. I didn't realize insurance even covered a used phone.
Sent from my Galaxy Nexus using xda premium
If the phone is in good condition it might still be covered under the default manufactures warranty providing its not a dev phone. One year is minimum in Moor countries.
Sent from my XT910 using XDA
How can I tell if its a dev phone?
Sent from my Galaxy Nexus using xda premium
n8theshredder said:
How can I tell if its a dev phone?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Its a Verizon Razr. Its not a dev one.
Sent from my Galaxy Nexus using XDA
Just send it back. You have a one year warranty no matter what. Nothing is going to happen I've sent verizon worse stuff under warranty and they never charged me anything.
Sent from my DROID RAZR using Tapatalk 2
As long as the phone itself is still in one ýear warranty your fine cause they send ít to a company that doesn't čáře who bought they just čáře that they get paid
n8theshredder said:
Yesterday, I traded my wife's razr for a purple razr. It was a straight up trade on Craigslist. Seemed legit at the time. As soon as I drove away, I noticed the 4g kept dropping. I had to toggle airplane mode to get it to come back,... and then I just dropped signal again. It does it constantly. If I change it to 3g only, it works fine, it just doesn't like being on 4g at all. Anyways, I texted the guy back and of course he never replied.
So I went to Verizon yesterday, thinking that maybe the sim went bad when we swapped phones. A new sum didn't make a difference. Well, the girl in the store said it was a warranty issue and that she would send us a new one on Tuesday. I even told her it wasn't the original razr we bought. I told her of the trade. She still said it was a warranty issue. At first I thought it was cool... get a new phone out of it. However, now im wondering - if I do send this razr back, and the imei numbers don't match the original razr, then would I end up being charged for a whole new phone?
At this point on just thinking of sending the replacement back and just buying a new (used) phone.
Anyone have any idea how the warranty works? Is it just on the original phone purchased? What's my best way out of this mess?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I say don't worry. You may be over-thinking on this issue.
just relax and do the swap with vzw since even they suggested so.
something unusual happened to me too.i bought my razr on craigslist too and they sent me a letter to offer me insurance and extended warranty. i called them and they told me they are doing that with 2 years old or less phones no matter where you bought it.today i still having insurance and warranty.
Sent from my DROID RAZR using xda premium
Or you could always download the RAZR 4g connectivity fixer app from the market. Mine did that after a CL deal and that fixed the 4g right away
Sent from my DROID RAZR using Tapatalk 2
jiwengang said:
I say don't worry. You may be over-thinking on this issue.
just relax and do the swap with vzw since even they suggested so.
Click to expand...
Click to collapse
Thanks. I have been over thinking it. Never really had a warranty issue with a phone.
I tried the Motor connectivity app and it was worthless.
Anyways, I just wanna say thanks for all the replies. Its so cool to have such a huge database of knowledgeable people.
Sent from my Galaxy Nexus using xda premium
Can I still add their policy if I dropped and have a broken screen?
VikingoRMCF said:
Can I still add their policy if I dropped and have a broken screen?
Click to expand...
Click to collapse
The right answer is no...
BIUT you might be able to just walk in and add it. Maybe they wont ask to see the phone. Then I'd wait a few days before you did your claim.
refurbished phone?
Sent from my SPH-L710 using xda premium
If they let you add it, I don't think I would be concerned one way or another. Pretty sure that bby mobile usually hands you a phone off the shelf but it depends on your phone and service plan. I'm a little fuzzy since I was a geek squad agent instead of a mobile rep though
Sent from my SPH-L710 using Tapatalk 2
They added the insurance w/o having to see the phone.
Sent from my SPH-L710 using xda premium
Check the insurance terms and make sure that there isn't a minimum time to before you can use it.
Sent from my SPH-L710 using Tapatalk 2
Been having a horrible day trying to get my phone replaced for having a manufacturer defect and the Verizon store did not want to replace. Many calls to customers service and hopefully tomorrow I can have an exchange ready at one of the corporate stores.
Sent from my SCH-I605 using Tapatalk 2
My note 2 did it as well. Mine was from T-Mobile. I think its just the phone. Not a problem per say
Sent from my Nexus 4 using Tapatalk 2
I envy you both, completely.
You Live To Die.
sx4dude2013 said:
My note 2 did it as well. Mine was from T-Mobile. I think its just the phone. Not a problem per say
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Yea its not a big deal but it gets annoying being that the phone is brand new and it being expensive. Hopefully tomorrow il have better luck getting it replaced
Sent from my SCH-I605 using Tapatalk 2
Alright, so tomorrow I'm buying the Galaxy Note 2 off contract. On the website, it sticks to just being 700 dollars.
If I go to the store to purchase it (as I'm eager to get it already) will it still just be 700? I heard that already includes taxes and stuff. Or will tax still be added onto the 700bucks?
Sent from my Nexus 7 using Tapatalk 2
Benjamin150 said:
Alright, so tomorrow I'm buying the Galaxy Note 2 off contract. On the website, it sticks to just being 700 dollars.
If I go to the store to purchase it (as I'm eager to get it already) will it still just be 700? I heard that already includes taxes and stuff. Or will tax still be added onto the 700bucks?
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
$700 plus taxes and I believe activation fee too. Not sure on that though
Sent from my HTC6435LVW using Tapatalk 2
Tax will be added on top. Good luck
luke1333 said:
$700 plus taxes and I believe activation fee too. Not sure on that though
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
Looks like I'll just purchase it online, then.
No activation fees though, I know that much.
Thanks!
Sent from my Nexus 7 using Tapatalk 2
It was like $755 for me in store with screen protectors so probably like $741 by itself
Sent from my SCH-I605 using Tapatalk 2
cc16177 said:
It was like $755 for me in store with screen protectors so probably like $741 by itself
Sent from my SCH-I605 using Tapatalk 2
Click to expand...
Click to collapse
Looks like I'm just doing it in store too, haha. Just did the whole checkout, tax is added at the very end.
How are the screen protectors? Are they the matte ones?
Sent from my Nexus 7 using Tapatalk 2
Not to be mean by why not buy off craigslist or eBay? They are way cheaper than that
Sent from my HTC6435LVW using Tapatalk 2
luke1333 said:
Not to be mean by why not buy off craigslist or eBay? They are way cheaper than that
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
Every verizon listing on eBay (which are very few compared to other carriers) seem to be used with slight scratches on the screen. Or the biddings don't end for days down the road. Plus if something should happen, I feel safer with Verizon vs going through a hassle with the person I bought it from.
And I live in Lincoln, Ne, not many people selling new phones on Craigslist. I didn't find one listing for it. There was barely even any for the S3.
Plus, it's only about 40bucks cheaper, while it'd be nice, I'll make due.
Sent from my Galaxy Nexus using Tapatalk 2
Benjamin150 said:
Looks like I'm just doing it in store too, haha. Just did the whole checkout, tax is added at the very end.
How are the screen protectors? Are they the matte ones?
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
I bought the normal verizon ones to be honest I'm not sure what type they were I just needed something until I decide what "real" protector I want to use. So far it hasn't bothered me enough to buy anything else.
Sent from my SCH-I605 using Tapatalk 2
---------- Post added at 12:28 AM ---------- Previous post was at 12:27 AM ----------
luke1333 said:
Not to be mean by why not buy off craigslist or eBay? They are way cheaper than that
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
When I buy electronics I never buy used. I want to know I started with a perfectly clean slate and any issues/imperfections were in my hands.
Call me weird
Sent from my SCH-I605 using Tapatalk 2
Mine totaled around 770 something. Can't remember. But the tax in Maryland is ridiculous PLUS the bull**** $30 upgrade fee VZW gives. F U VZW >.>
I bought one like brand new in the box. Guy used for one day and went back to iphone lol and only paid $450 for it and still carries the same warranty a brand new one would. Stupid to spend $300 more but you can waste your money if you like
Not an iPhone.....
luke1333 said:
I bought one like brand new in the box. Guy used for one day and went back to iphone lol and only paid $450 for it and still carries the same warranty a brand new one would. Stupid to spend $300 more but you can waste your money if you like
Not an iPhone.....
Click to expand...
Click to collapse
450 is a VERY rare steal. I'd do that in an instant if I had the chance. I mean, if you know someone selling one for that low, point me in the right direction. But every normal listing is like 675 or pretty much retail price.
Sent from my Galaxy Nexus using Tapatalk 2
Benjamin150 said:
450 is a VERY rare steal. I'd do that in an instant if I had the chance. I mean, if you know someone selling one for that low, point me in the right direction. But every normal listing is like 675 or pretty much retail price.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Yes $450 was pretty good. Bought DNA for $450 too but it was brand new in box with plastic on it still. And last I checked there was a couple note 2 on craigslist in my area for around $500
Not an iPhone.....
luke1333 said:
I bought one like brand new in the box. Guy used for one day and went back to iphone lol and only paid $450 for it and still carries the same warranty a brand new one would. Stupid to spend $300 more but you can waste your money if you like
Not an iPhone.....
Click to expand...
Click to collapse
luke1333 said:
Yes $450 was pretty good. Bought DNA for $450 too but it was brand new in box with plastic on it still. And last I checked there was a couple note 2 on craigslist in my area for around $500
Not an iPhone.....
Click to expand...
Click to collapse
And you got to find either someone you know who works there, or a associate in a really good mood to be able to add insurance as well
Goldchamp said:
And you got to find either someone you know who works there, or a associate in a really good mood to be able to add insurance as well
Click to expand...
Click to collapse
i didnt know anybody when i had an issues with an incredible back in day i bought used. for some reason 3g wouldnt work or data at all for that matter and as long as it had clean esn and under 1 year since activation on their network they said they will take care of it even if i didnt buy it. replaced with a new one for no charge next day delivery no issues
luke1333 said:
i didnt know anybody when i had an issues with an incredible back in day i bought used. for some reason 3g wouldnt work or data at all for that matter and as long as it had clean esn and under 1 year since activation on their network they said they will take care of it even if i didnt buy it. replaced with a new one for no charge next day delivery no issues
Click to expand...
Click to collapse
Well that is not Verizon policy so you got lucky... I like to have warranties and insurance on my phones and I'm happy to pay more for it.
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cc16177 said:
Well that is not Verizon policy so you got lucky... I like to have warranties and insurance on my phones and I'm happy to pay more for it.
Sent from my SCH-I605 using Tapatalk 2
Click to expand...
Click to collapse
Yeah I don't know what exact policy is but I haven't had any other issues since then. I just make sure I check out the device real good before handing over cash
Sent from my HTC6435LVW using Tapatalk 2
cc16177 said:
Well that is not Verizon policy so you got lucky... I like to have warranties and insurance on my phones and I'm happy to pay more for it.
Sent from my SCH-I605 using Tapatalk 2
Click to expand...
Click to collapse
What is the policy if say I bought it at Amazonwireless for full retail?
IamPro said:
What is the policy if say I bought it at Amazonwireless for full retail?
Click to expand...
Click to collapse
I believe they (amazon) can insure it, but I'm not completely sure.
Sent from my Galaxy Nexus using Tapatalk 2
Amazon Wireless is the way to go. No tax and free 2 day shipping. If you currently have insurance on your account, it will stay and transfer to new phone once activated. There is also no activation fee.
I have done this multiple times buying off contract. Even had to go in to VZW store to get a micro sim for my S3 and had no issues.
Thinking about trading my black myst mdk for a white one my buddy has. I do have asurion on my phone, anyone know if they would cover the white one if I do trade or do they only cover this specific phone?
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Only the specific phone.
Sent from my SCH-I545 using xda app-developers app
I thought it was insurance on the line not nec the phone?
Only the specific phone.
Click to expand...
Click to collapse
This is NOT true.
The insurance you have will transfer over to your new phone. I picked up a couple of S4's for my parents a week ago and the insurance stayed on their lines. It did this automatically once the phones were activated.
haza12d said:
This is NOT true.
The insurance you have will transfer over to your new phone. I picked up a couple of S4's for my parents a week ago and the insurance stayed on their lines. It did this automatically once the phones were activated.
Click to expand...
Click to collapse
Thanks much.
Sent from my SCH-I545 using Tapatalk 2
However if you buy a craigslist phone and attach it to the account. It will not be covered under insurance. Tried.
Sent from my SCH-I545 using Tapatalk 2
I use asurion and they dont have any white 32gb available right now. Only thr black in 32gb. They have the white for 16gb. Just a heads up.
Sent from my SCH-I545 using XDA Premium 4 mobile app
Asurion Coverage
hexitnow said:
Thinking about trading my black myst mdk for a white one my buddy has. I do have asurion on my phone, anyone know if they would cover the white one if I do trade or do they only cover this specific phone?
Sent from my SCH-I545 using Tapatalk 2
Click to expand...
Click to collapse
Great question! Your coverage is on the line, not the specific device. While we do cover the device active on the line at the time of peril, keep in mind you may be asked for a proof of purchase should you need to file a claim. We welcome you to review the terms and conditions of your coverage at phoneclaim. com. Please let us know if we can be of further assistance. Thanks!
Asurion Social Media Team
imablackhat said:
However if you buy a craigslist phone and attach it to the account. It will not be covered under insurance. Tried.
Sent from my SCH-I545 using Tapatalk 2
Click to expand...
Click to collapse
Not so sure of that. I latched on to mine via Craigslist. Happened to be a Verizon employee with an upgrade due and wanted some cash so I ended up with a brand new S4 and transfered my SIM from my Droid Razr Maxx to it and activated it. And whatever he did to help me with this process, was able to transfer my existing Asurion ins. to it.
Asurion Coverage
imablackhat said:
However if you buy a craigslist phone and attach it to the account. It will not be covered under insurance. Tried.
Sent from my SCH-I545 using Tapatalk 2
Click to expand...
Click to collapse
Purchasing from a third party does come with inherent risks. For this reason, we encourage our customers to purchase directly from the carrier. If you have questions about your claim, one of our specialists would be happy to look into your claim for you. Please send us a direct message on Twitter @AsurionCares with your claim number and the best contact number for you. Be sure to include #xdaforum so we can easily identify your response. If Twitter is not convenient, we also welcome you to email the same information to us at [email protected]. Thanks!
Hmmm... Is it just me that's thinking this... but when we include #xdaforum in a message... they would know that we're rooted/modded and then decline the claim? I think everyone is pretty much rooted and their devices are modified in some kind of way. Nice try though...
It might be just me but I do not like the fact Asurion is starting to patrol xda... I might just be paranoid... Dam you NSA for making me paranoid
Sent from my SCH-I545 using XDA Premium 4 mobile app
rlatjs17 said:
It might be just me but I do not like the fact Asurion is starting to patrol xda... I might just be paranoid... Dam you NSA for making me paranoid
Sent from my SCH-I545 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Imo it would be naive to think they wouldnt. Hell im glad they posted a responsr to my question.
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hexitnow said:
Imo it would be naive to think they wouldnt. Hell im glad they posted a responsr to my question.
Sent from my SCH-I545 using Tapatalk 2
Click to expand...
Click to collapse
I actually think it's nice of them to help you out directly
not everyone wants to root their phone so I don't think everyone is affected but those who do.. I honestly don't know who to even ask lol
AsurionCares said:
Purchasing from a third party does come with inherent risks. For this reason, we encourage our customers to purchase directly from the carrier. If you have questions about your claim, one of our specialists would be happy to look into your claim for you. Please send us a direct message on Twitter @AsurionCares with your claim number and the best contact number for you. Be sure to include #xdaforum so we can easily identify your response. If Twitter is not convenient, we also welcome you to email the same information to us at [email protected]. Thanks!
Click to expand...
Click to collapse
So in my case, I'm continuing to pay for insurance that won't actually provide me with coverage since purchasing from a Verizon Rep selling a brand new (his upgrade) S4 via craigslist. Hrmmmm, I've been bull****ted again..
lazer9 said:
So in my case, I'm continuing to pay for insurance that won't actually provide me with coverage since purchasing from a Verizon Rep selling a brand new (his upgrade) S4 via craigslist. Hrmmmm, I've been bull****ted again..
Click to expand...
Click to collapse
That is correct sir. Sadly.
Sent from my SCH-I545 using Tapatalk 2
imablackhat said:
That is correct sir. Sadly.
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Click to expand...
Click to collapse
Well, I guess it's time to call Verizon and drop paying for insurance that isn't going to work for me anyhow. The Verizon Rep (seller) lied to me. Live and learn I suppose.
I trade my iphone 5 for an s4 and the rep put it back on and asurion still backed itband sent me a new one this past week since I managed to crack the screen and digistizet
Sent from my SCH-I545 using XDA Premium 4 mobile app
I put a nexus on my line from cl. And asurion wouldn't back it.
Sent from my SCH-I545 using Tapatalk 2
lazer9 said:
So in my case, I'm continuing to pay for insurance that won't actually provide me with coverage since purchasing from a Verizon Rep selling a brand new (his upgrade) S4 via craigslist. Hrmmmm, I've been bull****ted again..
Click to expand...
Click to collapse
imablackhat said:
That is correct sir. Sadly.
Sent from my SCH-I545 using Tapatalk 2
Click to expand...
Click to collapse
lazer9 said:
Well, I guess it's time to call Verizon and drop paying for insurance that isn't going to work for me anyhow. The Verizon Rep (seller) lied to me. Live and learn I suppose.
Click to expand...
Click to collapse
Actually I just called Verizon directly and explained the situation. They informed me that I am still covered under Asurion Insurance and it was simply a transfer from my previous device to this one SINCE my S4 was in a brand new state and I am the only one that ever activated via it's MIED # or whatever. Now for someone purchasing a "Used" device off ebay, craigslist, ect... the former issue of no coverage would be true in their case.