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Just wanting to get a FYI. I may by default try for a replacement before my 1 year is over. Whats the process I should go through in order to make sure its a valid replacement.
What ROM should I go recover to?
What process should i go through to unroot?
Is there anything else i should make sure is done before I send in my phone after getting replacement?
All help is much appreciated.
Do you have phone insurance?
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blytzr said:
Just wanting to get a FYI. I may by default try for a replacement before my 1 year is over. Whats the process I should go through in order to make sure its a valid replacement.
What ROM should I go recover to?
What process should i go through to unroot?
Is there anything else i should make sure is done before I send in my phone after getting replacement?
All help is much appreciated.
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Click to collapse
Unless you have insurance and there is a major problem with you phone Tmo isn't going to replace your phone.
Unrooting is easy its basically typing in a few commands to unroot it or you can do it via OCLF
As far as putting the stock rom back in place you can use ODIN
T-Mo is very inconsistent. If you call one time, you can get someone that is Super Rep and will go by the book and make it hard to get a replacement. If you call again, you can end up talking to someone who just sends you a new one no questions asked.
I've had 4 vibrants since july, and have swapped them all at my t-mo store. Theyre not supposed to do that, but they do, sometimes you just gotta ask nicely and look like a victim.
Uh how have you gone thru 4 vibrants....crazy
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neil_clavano said:
Do you have phone insurance?
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Yes I do. But I am not going to pay $75 for the replacement.
blytzr said:
Yes I do. But I am not going to pay $75 for the replacement.
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Last I heard its $130.00
I had to pay $130 through asurion insurance.
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Yeah. It's definitely $130.
yall got robbed...i get replacements free under the manufactuers warranty which is 1 yr.....
I dropped mine in water, doh :-(
boimarc89 said:
yall got robbed...i get replacements free under the manufactuers warranty which is 1 yr.....
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Click to collapse
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Ive had 12 vibrants as soon as mine get a scratch and I call tmobile and brain wash them and ive always get a new one since 2 months ago that I have the vibrant
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boimarc89 said:
yall got robbed...i get replacements free under the manufactuers warranty which is 1 yr.....
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Click to collapse
We all can do this with any electronics we purchase.
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arturosimons123 said:
Ive had 12 vibrants as soon as mine get a scratch and I call tmobile and brain wash them and ive always get a new one since 2 months ago that I have the vibrant
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Someone at tmo isnt doing their job. After the 3rd exchange within 3 months they are supposed to force you into a different model phone, and release you from your contract in case you want to leave them.
Because after 3 exchanges, you're costing them more money than you're worth to them.
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wildklymr said:
Someone at tmo isnt doing their job. After the 3rd exchange within 3 months they are supposed to force you into a different model phone, and release you from your contract in case you want to leave them.
Because after 3 exchanges, you're costing them more money than you're worth to them.
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nice info.. Now I know how get out of tmobile contract without paying $200.
arturosimons123 said:
Ive had 12 vibrants as soon as mine get a scratch and I call tmobile and brain wash them and ive always get a new one since 2 months ago that I have the vibrant
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Lol
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wildklymr said:
Someone at tmo isnt doing their job. After the 3rd exchange within 3 months they are supposed to force you into a different model phone, and release you from your contract in case you want to leave them.
Because after 3 exchanges, you're costing them more money than you're worth to them.
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I don't believe tthat's true. Go to mytoucb 4g section general and click good display vs bad.
I gone thru 5 replacements and some people have gone thru 7 replacements.
Came back to vibrant.
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eunkipark92 said:
I don't believe tthat's true. Go to mytoucb 4g section general and click good display vs bad.
I gone thru 5 replacements and some people have gone thru 7 replacements.
then i ended up selling it and coming back to vibrant.
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does tmo not do complimentary upgrades if you have your phone replaced more than say 3 times like some other companies??
eunkipark92 said:
I don't believe tthat's true. Go to mytoucb 4g section general and click good display vs bad.
I gone thru 5 replacements and some people have gone thru 7 replacements.
Came back to vibrant.
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Click to collapse
Kind of my point. Reps not following the multiple exchange policy. At least it was a policy as of a few years ago
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Alright so my volume rocker is not working when I try to lower the volume.. it will push in but not register.. volume up does work though..., how much is Assurion charging for replacements..i know they have expensive fees for top end devices.. is it 90$ or more?
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$99 with free overnight shipping
Okayi just noticed this was under development...i swear I was in the general forum for the thunderbolt.. sorry for posting here
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Thanks
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if it's a defect that isn't a direct result of damage or negligence, try getting a warranty replacement before you shell out the cash.
thejosher said:
if it's a defect that isn't a direct result of damage or negligence, try getting a warranty replacement before you shell out the cash.
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You think I should unroot it and see if they will replace it ?
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Verizon gave me a new one for the same reason
MattCropley said:
You think I should unroot it and see if they will replace it ?
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Yup. Verizon is pretty good about replacing devices that fail in any way as long as it isn't physically/neglectfully damaged.
MattCropley said:
You think I should unroot it and see if they will replace it ?
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I would definitely try it, worst comes to worst they tell you to go through asurion, but if it is a defect im sure they'll replace it...
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I had the same issue with both the power button and the volume with my TB and I called 611 and told them.
I have TEC and they over night a replacement. I unrooted when I got the replacement and sent my broken one back. Just call them. They will replace it.
if that is your issue, call Verizon... I work for Asurion and they will charge you $89! If you call Verizon Tech Support they should be able to overnight you a replacement free of cost!
Yeah I called 611 and told them. The guy said he would send a replacement, except when I return mine there can't be any damage or I will have to pay 100..I told him I had a little chip on the bottom lip of the phone and he said i would most likely be charged.... that is ridiculous. Because I dropped this phone when I first got it I have to pay 100 because of a hardware malfunction...smh
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I've never been charged and I've had find and scratches when getting a warranty replacement.
MattCropley said:
Yeah I called 611 and told them. The guy said he would send a replacement, except when I return mine there can't be any damage or I will have to pay 100..I told him I had a little chip on the bottom lip of the phone and he said i would most likely be charged.... that is ridiculous. Because I dropped this phone when I first got it I have to pay 100 because of a hardware malfunction...smh
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I had a humongous scratch across my screen, but it was still replaced by VZW for free.
I gave my phone to my bro he activated it then swapped it out at sprint if I call in for a replacement will his new esn get flagged? Or the previous esn that I gave him
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This is fraud. Sprint WILL find out just give them a few weeks. Esn WILL get flagged and they will charge you full price on your account. Also, fraud shall not be discussed on xda
Haha, smooth.
dont know how you gave your phone to your brother and him activating it, since for him to do that you would have to activate another phone on your account to release that ESN so that he can activate it, and then if you want to claim insurance, the insurance would cover that new phone that is activated on your account.
rruss said:
I gave my phone to my bro he activated it then swapped it out at sprint if I call in for a replacement will his new esn get flagged? Or the previous esn that I gave him
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Sweet, lol
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rruss said:
I gave my phone to my bro he activated it then swapped it out at sprint if I call in for a replacement will his new esn get flagged? Or the previous esn that I gave him
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Click to collapse
You are asking for a bunch of trouble doing what you are thinking of doing. Its fraud, not to mention that the device will be charged to your account at full retail price! I have experienced a few customers that tried this before. Don't recommend it.
I can't answer the question but I know what you're trying to do is not worth the hassle in the long run.
Since this thread is talking about insurance I hope the OP doesn't mind me asking...
My wife's photon woke up in a puddle of baby shampoo.. We have no idea how it tipped over and spilled. But the damage is done. The speaker phone sounds awful and there's a question mark in the battery icon. If I take it to sprint will my insurance cover it?
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Considered liquid damage so no, insurance will but 100 deductible
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Atticustrd said:
Since this thread is talking about insurance I hope the OP doesn't mind me asking...
My wife's photon woke up in a puddle of baby shampoo.. We have no idea how it tipped over and spilled. But the damage is done. The speaker phone sounds awful and there's a question mark in the battery icon. If I take it to sprint will my insurance cover it?
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either rip the sticker off, or get a new battery then take it in, they might not check for liquid damage so if the battery seems fine, they'll just run some BS diagnostic tests on it and so on.
criptix said:
Considered liquid damage so no, insurance will but 100 deductible
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So don't waste my time going to store? Call insurance for a claim?
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Just thought i would share my experience.
My charging port has been acting funny for a week or so. Last night it wasn't working at all. I called customer care to find out about a repair as I didn't want to exchange it. They told me about a warranty center not to far from me.
I took it in this morning, they looked it over and decided they couldn't repair it. So they gave me a brand new one. The lady saw cm10 and allowed me to put it back to stock so i wouldn't get charged.
AT&T customer service has come a long way in the years since I first had the service.
Sent from my SAMSUNG-SGH-I717 using xda premium
I had a very pleasant experience earlier today too. My situation is different cause I've only had my phone for a few days, but I had some stuck pixels & they exchanged it for a flawless one cheerfully & with no questions asked. Very impressed with AT&T so far, especially after all the bad things I've heard about them
21productionz said:
Just thought i would share my experience.
My charging port has been acting funny for a week or so. Last night it wasn't working at all. I called customer care to find out about a repair as I didn't want to exchange it. They told me about a warranty center not to far from me.
I took it in this morning, they looked it over and decided they couldn't repair it. So they gave me a brand new one. The lady saw cm10 and allowed me to put it back to stock so i wouldn't get charged.
AT&T customer service has come a long way in the years since I first had the service.
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If your USB port doesn't work, how did you put it back to stock?
Good to hear about your experience though!
Sent from my Galaxy Note.
My note was bought off eBay. It came with the receipt from best buy, but the local warranty center wouldn't deal with me. I'm probably going to call cs. What do y'all think?
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Pretty sure it's non transferable. Good luck.
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btswein said:
If your USB port doesn't work, how did you put it back to stock?
Good to hear about your experience though!
Sent from my Galaxy Note.
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I downloaded a stock rooted rom, flashed it, and viola. The lady knew it was still rooted, and said she would take care of the rest.
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I am lucky to have a service center close to my house. I've been there a dozen times over the last few years. They are top notch when it comes to customer service. I've never been disappointed. Always be sure to complete the customer service survey if asked.
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I've been with AT&T since before they were Cingular, lol. Always had great experience with their customer service!
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shaokang said:
My note was bought off eBay. It came with the receipt from best buy, but the local warranty center wouldn't deal with me. I'm probably going to call cs. What do y'all think?
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Warranty isn't transferable
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kiltedthrower said:
Warranty isn't transferable
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Most the time they don't ask if u purchased the phone. Atleadt haven't with me. Just call and tell them u need an exchange and 9/10 times they will as long as there is no water damage.
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They just denied Me service cause I'm not with att any more gotta call Samsung
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Does that surprise you? Makes sense to me that you don't have service with them!
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Hey I had hope lol.
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Never hurts to ask right? =D
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Asked them to swap out my i717 because the GPS was not functioning correctly.
They sent a what looks like a new phone. Had all the clear plastic on the camera and sides.
Very happy with them.
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I had a USB port problem on my wife's phone and I called the Att warranty and a replacement arrived the next day. Along with that I noticed the black clipping issue is substantial. As her new screen is more vivid compared to mine....Thinking about replacing mine now.
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Heres my issue. I've already exchanged my phone at work. Its never been dropped always lived in a case similar to an otter box and I still have theses hair line cracks two, circled in the picture below. I called CS yesterday about the charging issue and they are sending a replacement I'm just not sure I'd they will say these cracks are physical damage and charge me 549
the second star to the right
ladyhaylin said:
Heres my issue. I've already exchanged my phone at work. Its never been dropped always lived in a case similar to an otter box and I still have theses hair line cracks two, circled in the picture below. I called CS yesterday about the charging issue and they are sending a replacement I'm just not sure I'd they will say these cracks are physical damage and charge me 549
the second star to the right
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They replaced mine for the cracks, then the next two for screen blobs. I handled everything over the phone. When asked if it was dropped I let them know it was a documented issue. They contacted Samsungwhile I waited on hold, Samsung confirme and att came back on the line and processed the exchange.
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00mred00 said:
They replaced mine for the cracks, then the next teo for screen blobs. I handled everything over the phone. When asked if it was dropped I let them know it was a documented issue. They contacted Samsungwhile I waited on hold, Samsung confirme and att came back on the line and processed the exchange.
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Thank you very much you just made my day
the second star to the right
I have the insurance plan, will they replace a phone with accidental damage? Please share any replacement experience with BB. Thank you.
Yes they will replace it
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Do they replace it in store? Or should I plan on being without a device for a bit while a replacement ships?
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Depends on availability and what their pos system says
Edit: they'll give you a loaner phone if they have to ship you a new one
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Typically takes 1-3 business days. They offer you a loaner if you need, but it's usually a dumb phone. If you have an unused handset, they'll even switch your service over to it for you, instead, and they set up the new phone again when it arrives. No problem with water damage or anything. No limit on number of claims (my wife has tested both). Only real limitation is that they won't replace it if you lose it. Even a baggie of recognizable parts should suffice. I'll never use Verizon insurance again, and now buy all my phone through best buy.
Wow that is awesome. I'm glad I paid the 130 or so when I got this device.
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acPIZZA said:
Wow that is awesome. I'm glad I paid the 130 or so when I got this device.
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Let me know if they give you another inspire or update the phone to a newer model. My son is using an inspire right now.