Hi guys, I'm just wondering if someone can help me with my new 920. I bought it from EE UK on pay&go just over a month ago and all was great but then a couple of days ago I started getting problems, I'll list them out in order of what happened.
1, firstly my tiles stopped updating. facebook messenger stopped working and whatsapp stopped all at the same time.
2, with this my 920 started getting a huge battery drain.
3, I turned it off and on and performed a soft reset with power and volume down buttons but this did not work.
4, I then hard reset my 920 but I had the spinning gears for over 4 hours so to turn it on I had to use the power and volume button reset again which turned it back on.
5, So now it's back on I used my last backup of the previous day and all seemed fine until the battery drain came back.
6, I thought I'd struggle through with it and was looking through the music player and a lot of my tracks were not showing in the music player but when I plugged the 920 into my laptop and used windows explorer to have a look they were all there?
So by now I've had enough and started to use my old phone, but before I send it back for repair I was wondering if anyone here had any ideas because I really don't want to be without my 920 for a few weeks lol, also I've just hard reset it again and it only took about 10 seconds ? seems strange, what do you guy's think ?
Thanks all
Del
WP8 has different 'service' modes, you will see a big exclamation mark, or a combination of a gear and lightning bolt, then you will need to (remove a battery or) press the Volume Down + Power Key and hold them for about 10-15 seconds.
Answer
If your phone is unresponsive, or it gets stuck showing Nokia logo, then try this: Press and hold both the Volume down and the Power keys for 15 seconds. This should get your phone to restart properly again. If this does not help, then follow next steps to perform OS reset.
Warning: Resetting your phone will return it to the same state it was in the first time you turned it on. All your personal content in the phone, including text messages and apps that you been purchased and downloaded (may be re-downloaded again) will be erased, and the phone will be restore to the factory settings.
Here are two options to follow, depending on whether you can access your phone's settings screen or not.
Option 1: About menu
•Use this option if you can access your phone's settings.
•This option warns about data loss.
On the Start screen, swipe left, select Settings > About > Reset your phone.
Option 2: Hardware key combination
•Use this option if you forget or lose the password.
•Use this option if the phone fails to fully switch on when pressing the power on key.
•Note: No warning about data loss!
Nokia Lumia with Windows Phone 8
Step 1
Make sure the charger is disconnected.
1. Switch the power Off.
2. Press and hold the Volume down and connect the charger, if succeed an exclamation mark (!) is shown on the screen.
Step 2
Then input the keys in the following order:
1. Volume up
2. Volume down
3. Power
4. Volume down
Step 3
The phone will reset and boot up automatically. Please note that this may take several minutes.
Nokia Lumia with Windows Phone 7
Make sure the charger is disconnected.
1. Switch the power Off.
2. Press and hold the Volume down and Camera keys.
3. Press and hold the Power key.
4. When the phone vibrates, release the power key, but continue holding the volume down and camera keys, until the phone reboots.
---------- Post added at 01:49 PM ---------- Previous post was at 01:47 PM ----------
How to identify the issue:
After OTA update or ‘reset my phone’ the device can get stuck to ‘spinning gears’.
If 'spinning gears' are on the screen more than 60 minutes then recovery actions are needed.
Repair instruction:
There are two ways to try to recover:
- Two finger reset: power and volume down key until the phone vibrates.
- Lumia 920/920T: Removing the charger and letting the phone battery to run out. Connect charger and wait until the phone boots up.
- Lumia 820: Removing and re-inserting battery
NOTE: In some cases neither of these help, then sw re-flash can be attempted.
---------- Post added at 01:50 PM ---------- Previous post was at 01:49 PM ----------
OR THIS
Affected Products or Services
Lumia 820 (RM-825, RM-824, RM-826), Lumia 620 (RM-846), Lumia 920 (RM-820, RM-821, RM-822)
Introduction
This bulletin gives information for flashing
Bulletin Content
How to identify the issue:
When phone is set to test-mode, battery capasity (state of charge SoC) is written to 0 %. Because of this, in some cases the phone will not start up or if it starts the battery capacity is displayed wrongly.
Repair instruction:
How to Work-a-round the issue:
- Battery removal or 2-finger reset (hold down power and volume down buttons until the phone vibrates) after repair actions will return the correct SoC value
- Phone will automatically get correct value 20 min after start up
- PR2.0 sw will have correction.
NOTE: Flashing the phone will not remove the issue
Related
Hi,
When doing a long-press on the power button of my Galaxy SII, after a few seconds, it powers off. This happens whether it is locked or not, and without asking for confirmation on the screen.
I'm using a Sena leather case, which presses on the power button. Each time I put it in the case, it powers off, then it restarts, and stays on "enter SIM pin code" screen. I may have discovered a new way to switch to Airplane mode but I'd like to avoid that.
Moreover, there is a distinction between :
- long press (2 seconds) : brings the power menu (Airplane / Reboot / Switch OFF)
- very long press (approx. 8 seconds) : switches the phone OFF
Also, these two keys are active even when the phone is locked.
Here's what I would like to do : disable both the 2 seconds press and the 8-seconds press when the phone is locked
I found some threads about key remapping applications or direct edit of keymap files, but none of them were successful.
Could someone point me out an application / a way to achieve that ? Does someone know if it's ever possible ?
(For now, the only workaround I found is a hardware one : disassemble the phone and sand the power button to reduce its height, so that it stays inside the casing)
Thank you in advance. Kind regards
My old HTC Hero used to do that too, which leads me to believe it is something hard-coded into Android itself. I'd suggest there is nothing much you can do, but wait and see if a dev replies or something.
Sent from my GT-I9100 using XDA
I don't know if it's possible but if it is it has to be something in the kernel.
The 8 second power off function works the same way as the on on your PC and is used if your phone stops responding so I don't see a way to disable it with an app because it's ment to turn the phone off even if an app freezes your whole phone.
Hi,
If the 8-seconds press is hard-coded, I think precautions should have been taken to avoid unwanted power off each time you put the phone into a leather pouch !
On iPhone f/ex, you have to press both power and home button during several seconds to trigger hard reboot, which makes unwanted action hard to happen unexpectedly.
It's always frustrating to encounter such a basic problems on a $600 phone using the latest state-of-the-art technology, which powers off each time you put it into your pocket ;-)
I hoped some developer has found a way to workaround this. I googled a lot, but I didn't find anything.
So, if the power button features are hard-coded, the only solution may be to hard-remove the entire power button
Problem solved.
I disassembled the phone, I removed the power button, I carefully grinded it to reduce its height, and I put it back into the phone.
(For those who may already owned an iThing, disassembling a Galaxy SII is very easy, it's a matter of seconds with a good old mini-screwdriver; proceed carefully when grinding, because if you reduce the height too much, the buttom may break)
Now my power button height is just below the casing. It's still possible to press on it with a finger, but it does not press by itself when putting the phone into my leather pouch.
Thank you for explaining it I had an issue with my S II and it went to service to solve it, they totally changed the board and was shocked when I found the short press on power button doesn't show the power menu I used to have and it switched off immediately!
I've got to return it to service and your post made me thinking it's a simple issue! It won't take time
Regards,
Hey guys wondering if anyone experienced the phone being basically bricked without actually unlocking, rooting or anything.
It has happened before one, just laying on the table and the phone turning off but it came back on after a while.
Today it occurred again but has not turned back on for two days. When charging the only light is the LED flashing constantly every second. If I hold the power button and volume up then the flashing of the LED changes pace to One long flash (1 sec) to two quicker flashing ones (.5 seconds). If I unplug it and plug the phone back, The LED flashing is back to the original constant pace.
When unplugged sometimes holding the power and volume up button initiates the LG logo and then turns off and then shows the logo once more and then turns off for good.
If I plug this into the computer, its like someone ejecting a usb and plugging it in like a maniac. I heard the connecting and disconnecting sounds from windows nonstop like as if its about to blow up.
I've tried holding the power button for a minute the same goes with different combinations with the volume buttons.
The only thing I haven't tried is opening the phone, kind of afraid I will mess it up. Any solutions?
djrish said:
Hey guys wondering if anyone experienced the phone being basically bricked without actually unlocking, rooting or anything.
It has happened before one, just laying on the table and the phone turning off but it came back on after a while.
Today it occurred again but has not turned back on for two days. When charging the only light is the LED flashing constantly every second. If I hold the power button and volume up then the flashing of the LED changes pace to One long flash (1 sec) to two quicker flashing ones (.5 seconds). If I unplug it and plug the phone back, The LED flashing is back to the original constant pace.
When unplugged sometimes holding the power and volume up button initiates the LG logo and then turns off and then shows the logo once more and then turns off for good.
If I plug this into the computer, its like someone ejecting a usb and plugging it in like a maniac. I heard the connecting and disconnecting sounds from windows nonstop like as if its about to blow up.
I've tried holding the power button for a minute the same goes with different combinations with the volume buttons.
The only thing I haven't tried is opening the phone, kind of afraid I will mess it up. Any solutions?
Click to expand...
Click to collapse
Never heard of this but I can throw a few suggestions out. Try unplugging, then holding both Volume buttons and the power button (All three) for about 10 seconds. Try different USB ports.
Try this if all else fails: Source: http://cellphoneforums.net/lg/t348484-perform-master-hard-reset-lg-optimus-g.html#axzz2YPtvkfDk
To Perform a Master Reset via Hardware
1. Turn off your device.
2. With the device turned off, press and hold the Volume Down key as well as the Home key at the same time.
3. While both the Volume Down key and the Home key are held down, press the Power button.
4. When the LG logo appears, release all the keys.
5. Scroll to and highlight wipe data/factory reset by pressing the Volume Down key. Then press the Power button.
6. Scroll to and highlight Yes – delete all user data by pressing the Volume Down key. Then press the Power button.
7. As soon as the wipe has been completed, press the Volume Down key to scroll to and select wipe cache partition. Press the Power button when ready.
8. As soon as the wipe has been completed, press the Power button to select reboot system now.
9. The master reset should now be successfully completed and your LG Optimus G should restart.
Tried three buttons, nothing yet..As for the hard reset the home button is touch screen so not sure if it would would for this device
djrish said:
Tried three buttons, nothing yet..As for the hard reset the home button is touch screen so not sure if it would would for this device
Click to expand...
Click to collapse
What is your computer reading it as?
Sent from my LG-E970 using xda app-developers app
I have no idea, when I plugged it in and check device manager, its constantly refreshing as its connecting and disconnecting the phone very fast. Is there another way to check
djrish said:
I have no idea, when I plugged it in and check device manager, its constantly refreshing as its connecting and disconnecting the phone very fast. Is there another way to check
Click to expand...
Click to collapse
Anyways, doesnt matter guys thanks for trying, decided to just go in att and buy a samsung s4
Is it okay to flash my Lumia 920 that's out of juice, no battery? I keep trying to charge it, left it plugged in 5-6 hours but the problem is it just keeps going into some kind of bootloop, I just see the Nokia logo for a few seconds then turns off then on again. I've tried soft and hard reset then it'll just show me the battery logo that I need to charge it. It heats up as well when I recharge it but it just won't actually charge, tried using different chargers as well. I just don't know what's wrong with it.
Also I'm not quite sure if I got the right firmware for unbranded yellow Lumia 920 from Finland...
Thanks all for your time.
*EDIT: So I can't flash it as it won't charge... Just keeps showing low battery logo.........
Try another charger. And please do state what caused the bootloop
Sent from my Nexus 4 using xda premium
mariosraptor said:
Try another charger. And please do state what caused the bootloop
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Already tried different chargers, even wireless charger, but it just keeps going on/off when plugged in. I really don't know what caused this bootloop but what happened first is I can't open default apps, Messaging, Settings, Camera etc. when I turn it off and turn it on again or try a soft reset that's when the bootloop starts. I tried doing a hard reset (volume up-down-power-down) I'll see the spinning gears but it would still go on/off after that.
Never do a hard reset on a 920. It corrupts the file system.
I will see what can be done, besides sending it to Nokia Care
Sent from my Nexus 4 using xda premium
WP8 has different 'service' modes, you will see a big exclamation mark, or a combination of a gear and lightning bolt, then you will need to (remove a battery or) press the Volume Down + Power Key and hold them for about 10-15 seconds.
Answer
If your phone is unresponsive, or it gets stuck showing Nokia logo, then try this: Press and hold both the Volume down and the Power keys for 15 seconds. This should get your phone to restart properly again. If this does not help, then follow next steps to perform OS reset.
Warning: Resetting your phone will return it to the same state it was in the first time you turned it on. All your personal content in the phone, including text messages and apps that you been purchased and downloaded (may be re-downloaded again) will be erased, and the phone will be restore to the factory settings.
Here are two options to follow, depending on whether you can access your phone's settings screen or not.
Option 1: About menu
•Use this option if you can access your phone's settings.
•This option warns about data loss.
On the Start screen, swipe left, select Settings > About > Reset your phone.
Option 2: Hardware key combination
•Use this option if you forget or lose the password.
•Use this option if the phone fails to fully switch on when pressing the power on key.
•Note: No warning about data loss!
Nokia Lumia with Windows Phone 8
Step 1
Make sure the charger is disconnected.
1. Switch the power Off.
2. Press and hold the Volume down and connect the charger, if succeed an exclamation mark (!) is shown on the screen.
Step 2
Then input the keys in the following order:
1. Volume up
2. Volume down
3. Power
4. Volume down
Step 3
The phone will reset and boot up automatically. Please note that this may take several minutes.
Nokia Lumia with Windows Phone 7
Make sure the charger is disconnected.
1. Switch the power Off.
2. Press and hold the Volume down and Camera keys.
3. Press and hold the Power key.
4. When the phone vibrates, release the power key, but continue holding the volume down and camera keys, until the phone reboots.
---------- Post added at 01:49 PM ---------- Previous post was at 01:47 PM ----------
How to identify the issue:
After OTA update or ‘reset my phone’ the device can get stuck to ‘spinning gears’.
If 'spinning gears' are on the screen more than 60 minutes then recovery actions are needed.
Repair instruction:
There are two ways to try to recover:
- Two finger reset: power and volume down key until the phone vibrates.
- Lumia 920/920T: Removing the charger and letting the phone battery to run out. Connect charger and wait until the phone boots up.
- Lumia 820: Removing and re-inserting battery
NOTE: In some cases neither of these help, then sw re-flash can be attempted.
---------- Post added at 01:50 PM ---------- Previous post was at 01:49 PM ----------
OR THIS
Affected Products or Services
Lumia 820 (RM-825, RM-824, RM-826), Lumia 620 (RM-846), Lumia 920 (RM-820, RM-821, RM-822)
Introduction
This bulletin gives information for flashing
Bulletin Content
How to identify the issue:
When phone is set to test-mode, battery capasity (state of charge SoC) is written to 0 %. Because of this, in some cases the phone will not start up or if it starts the battery capacity is displayed wrongly.
Repair instruction:
How to Work-a-round the issue:
- Battery removal or 2-finger reset (hold down power and volume down buttons until the phone vibrates) after repair actions will return the correct SoC value
- Phone will automatically get correct value 20 min after start up
- PR2.0 sw will have correction.
NOTE: Flashing the phone will not remove the issue
I've tried all possible button combos, I've seen all "service" modes, the only thing I haven't done and can't do is remove the battery.... Sent it for repair now, hope all goes well... Thanks for the help.
lilyz said:
I've tried all possible button combos, I've seen all "service" modes, the only thing I haven't done and can't do is remove the battery.... Sent it for repair now, hope all goes well... Thanks for the help.
Click to expand...
Click to collapse
search at my threads. I have uploaded the manual for disassembly
Here is a pretty nice tutorial...
http://www.youtube.com/watch?v=cKd8tCAH-eY#t=123
basicly you only need to unscrew the two (torx) screws on the bottom, and the back comes right off...
i dont think there is a way to determine if the back ever got opened or not, if you are gentle with the copper piece of course
btw.: the 920 is the repair friendliest (smart)phone i've ever seen
Hello,
I think I might be at the end of the road with my tablet. I've never rooted it or tampered with it in an way, however yesterday it locked up so I did the usual soft reset (hold power and vol+ for 10 seconds) I then turned it back on and the sony logo popped up, but there it just hung. If I press and hold the power button it switches off, a brief press on the power button brings it back on in the same state. So I go Googling, including looking at threads on this site, all seemed to advise to try to get the Android recovery menu up. on the Sony this is done by holding the power and vol+ and then releasing the power button (only) when the son logo appears (this process to be started when the tablet is off) so I did this, and no response at all. Worse than that, where it would turn on and instantly hang, it now doesn't turn on at all. Hooking it up to my PC I can see the device in device manager, but it tells me my usb device has malfunctioned.
At the moment, my thoughts are to open it up, to:
1. Check that the power/volume buttons aren't stuck in some way (preventing the boot command being given correctly)
2. Remove and resolder if necessary internal battery to force a power cycle.
3. Bin it and get something new (it is 2.5yrs old so no big loss i suppose)
Any ideas where to look or similar experiences?
Thanks
So i just got a ul40 phone [dont laugh] and i went in and changed settings, i disabled apps because i was getting like three hors on the batt.
now the phone starts to boot with a white ANS bootscreen then it goes into a second screen, blue that says virgin mobile and thats it.
it stays blue, cant shut the phone off
screen remains on for an hour wont change nothing ive tried helps
CAN ANYONE HELP
by the way i have a laptop running windows 10 home
CAN I FIND DRIVERS TO USE LAPTOP TO GET IN TO THE PHONE????
Reset the Phone
You need to do a factory reset. Hold volume 'up' button and power button at same time for a minute or so, then choose factory reset.
rjm831 said:
You need to do a factory reset. Hold volume 'up' button and power button at same time for a minute or so, then choose factory reset.
Click to expand...
Click to collapse
no effect pwr button does nothing, batt full all external buttons inop. Blank screen
---------- Post added at 05:07 AM ---------- Previous post was at 05:02 AM ----------
FLASHNORM7 said:
So i just got a ul40 phone [dont laugh] and i went in and changed settings, i disabled apps because i was getting like three hors on the batt.
now the phone starts to boot with a white ANS bootscreen then it goes into a second screen, blue that says virgin mobile and thats it.
it stays blue, cant shut the phone off
screen remains on for an hour wont change nothing ive tried helps
CAN ANYONE HELP
by the way i have a laptop running windows 10 home
CAN I FIND DRIVERS TO USE LAPTOP TO GET IN TO THE PHONE????
Click to expand...
Click to collapse
Same problem
RodamusPrime said:
no effect pwr button does nothing, batt full all external buttons inop. Blank screen
---------- Post added at 05:07 AM ---------- Previous post was at 05:02 AM ----------
Same problem
Click to expand...
Click to collapse
The battery is taped into the case with double-sided tape - in other words, very gently pry the battery out (from bottom of battery) & leave it out for a minute or two. Then put it back in & try again.
Fixes for the Boot Loop/Frozen ANS UL40
American Network Solutions (ANS) mobile phones provided by Assurance Wireless (Virgin Mobile) have been known to boot loop, freeze, stay frozen, crash, (right out of the box, brand new) and worse there is inaccurate or completely wrong information on how to do a factory reset and reboot the device. Below I will outline how to reboot the phone and perform a hard factory-reset with no home button on this cellphone.
Problem: Phone won’t turn off, won’t restart, or is stuck on and has no removable battery.
Solution: Keep the phone on and unplugged until battery dies or perform a hard reboot (see below).
Problem: My cell-phone is stuck on and there is no home button to do a hard reset
Solution: Perform a hard reboot. To restart a phone without taking out the battery, simply hold the Volume Up button, the home button (do not press if there is none obviously) and the Power button at the same time. While you hold these simultaneously, the phone will reboot in about 5 to 10 seconds.
Problem: I can’t factory reset my ANS UL40 phone (American Network Solutions) from Assurance Wireless by Virgin Mobile because I can’t get into the recovery menu.
Solution: Turn the phone off (or do a hard reset by holding the Volume-Up Button and the On-Button. Phones with no home button all reboot like this so just wait a few moments and the phone will restart.
Problem: My new mobile phone from Assurance Wireless gets stuck on the loading screen!
Solution: Perform a hard reboot (Volume Up + Power) then when it restarts and you’re on the white Assurance Wireless screen, stop holding power and only hold Volume Up. Keep pressing-and-holding the Increase Volume button and after a while you will be navigated to the Factory Reset Menu. You can wipe the cache partition only or perform a factory reset (which will also wipe the cache). To move around on the menu, use the volume keys (increase volume goes up, decrease volume goes down) and to select your entry simply use the power button (the on button). If this still doesn’t work, see further instructions in the solutions below.
Problem: Phone is frozen on loading screen, stuck in boot-loop even after factory reset/wiping cache partition.
Solution: After you have factory reset or wiped the cache partition you can also choose to install an update from the internal memory or sd-card. If you select this option it will perform a more rigorous factory reset then since you won’t have a package to install it will cancel. I’ve noticed my device getting out of the boot loop once I did this process and it was stuck on the boot screen even after I did a factory reset.
Problem: Can’t get to the recovery menu with my government assistance phone.
Solution: Turn off the phone and with the volume up button held down, power the device on. Keep holding both buttons until you see the white “American Network Solutions” screen with the outline of an eagle. At this point release the power button and continue to hold the volume-up key. After about 5 seconds you will now be inside the Recovery Menu and can do a factory reset.
Problem: My phone has no home button and I need to hard reboot to get to the Recovery Menu and perform a factory reset!
Solution: Hold the Volume-Up Button and the Power Button at the same time. for at least 10 seconds. Your device will restart and after the white ANS screen shows, stop holding the power button. Continue holding the increase audio key until you are at the Factory Reset / Recovery Menu screen. Use the volume buttons to navigate the menu and use the on button to select your choice.
Problem: My phone hangs on the blue Assurance Wireless screen.
Solution: See Above.
Even on the Virgin Mobile and Assurance Wireless websites and in the owner’s manual it says to hold the Volume Up + Home Button + Power Key and to keep holding them until you’re in Recovery Menu. This isn’t going to work for two reasons on the UL40: 1) It has no home button! and 2) it will just keep rebooting every 5 seconds if you hold the power button down constantly. You have to hold the Volume-Up Button and the Power Button until the phone reboots and then let go of the power button while still holding the volume up button. Keep holding the volume up key until you’re into Recovery Mode.
I hope this helps as the information online is either incomplete or completely wrong. Some places say to keep holding the power button along with the volume up key and if you do that the device will just keep restarting, effectively creating a boot loop where there wasn’t any before. Genius! lol. I figured this out after my device, fresh out of the box, froze while charging on the blue Assurance Wireless screen. Finally OCD is good for something! These phones are supposed to be a “Lifeline” but I’d be hard-pressed to get ANYTHING on the line with this potato. Avoid at all costs unless absolutely necessary.
Enjoy. :highfive:
Magic Plants said:
American Network Solutions (ANS) mobile phones provided by Assurance Wireless (Virgin Mobile) have been known to boot loop, freeze, stay frozen, crash, (right out of the box, brand new) and worse there is inaccurate or completely wrong information on how to do a factory reset and reboot the device. Below I will outline how to reboot the phone and perform a hard factory-reset with no home button on this cellphone.
Problem: Phone won’t turn off, won’t restart, or is stuck on and has no removable battery.
Solution: Keep the phone on and unplugged until battery dies or perform a hard reboot (see below).
Problem: My cell-phone is stuck on and there is no home button to do a hard reset
Solution: Perform a hard reboot. To restart a phone without taking out the battery, simply hold the Volume Up button, the home button (do not press if there is none obviously) and the Power button at the same time. While you hold these simultaneously, the phone will reboot in about 5 to 10 seconds.
Problem: I can’t factory reset my ANS UL40 phone (American Network Solutions) from Assurance Wireless by Virgin Mobile because I can’t get into the recovery menu.
Solution: Turn the phone off (or do a hard reset by holding the Volume-Up Button and the On-Button. Phones with no home button all reboot like this so just wait a few moments and the phone will restart.
Problem: My new mobile phone from Assurance Wireless gets stuck on the loading screen!
Solution: Perform a hard reboot (Volume Up + Power) then when it restarts and you’re on the white Assurance Wireless screen, stop holding power and only hold Volume Up. Keep pressing-and-holding the Increase Volume button and after a while you will be navigated to the Factory Reset Menu. You can wipe the cache partition only or perform a factory reset (which will also wipe the cache). To move around on the menu, use the volume keys (increase volume goes up, decrease volume goes down) and to select your entry simply use the power button (the on button). If this still doesn’t work, see further instructions in the solutions below.
Problem: Phone is frozen on loading screen, stuck in boot-loop even after factory reset/wiping cache partition.
Solution: After you have factory reset or wiped the cache partition you can also choose to install an update from the internal memory or sd-card. If you select this option it will perform a more rigorous factory reset then since you won’t have a package to install it will cancel. I’ve noticed my device getting out of the boot loop once I did this process and it was stuck on the boot screen even after I did a factory reset.
Problem: Can’t get to the recovery menu with my government assistance phone.
Solution: Turn off the phone and with the volume up button held down, power the device on. Keep holding both buttons until you see the white “American Network Solutions” screen with the outline of an eagle. At this point release the power button and continue to hold the volume-up key. After about 5 seconds you will now be inside the Recovery Menu and can do a factory reset.
Problem: My phone has no home button and I need to hard reboot to get to the Recovery Menu and perform a factory reset!
Solution: Hold the Volume-Up Button and the Power Button at the same time. for at least 10 seconds. Your device will restart and after the white ANS screen shows, stop holding the power button. Continue holding the increase audio key until you are at the Factory Reset / Recovery Menu screen. Use the volume buttons to navigate the menu and use the on button to select your choice.
Problem: My phone hangs on the blue Assurance Wireless screen.
Solution: See Above.
Even on the Virgin Mobile and Assurance Wireless websites and in the owner’s manual it says to hold the Volume Up + Home Button + Power Key and to keep holding them until you’re in Recovery Menu. This isn’t going to work for two reasons on the UL40: 1) It has no home button! and 2) it will just keep rebooting every 5 seconds if you hold the power button down constantly. You have to hold the Volume-Up Button and the Power Button until the phone reboots and then let go of the power button while still holding the volume up button. Keep holding the volume up key until you’re into Recovery Mode.
I hope this helps as the information online is either incomplete or completely wrong. Some places say to keep holding the power button along with the volume up key and if you do that the device will just keep restarting, effectively creating a boot loop where there wasn’t any before. Genius! lol. I figured this out after my device, fresh out of the box, froze while charging on the blue Assurance Wireless screen. Finally OCD is good for something! These phones are supposed to be a “Lifeline” but I’d be hard-pressed to get ANYTHING on the line with this potato. Avoid at all costs unless absolutely necessary.
Enjoy. :highfive:
Click to expand...
Click to collapse
Great advice. Have had an ANS UL-40 for over a year, & they truly stink if you can't root them - which I can't since I've no computer access (for ADB). I honestly miss the old android Jellybean phones that could be rooted with just an app. Oh well.
I have a UL40, I tried the factory reset method, it reset but the phone is still suck on the blue assurance wireless screen.
Ps. It's been like this for days. It stays on the blue screen for about 5 minutes, then the screen is completely black. When I try to turn it on again, it's blue for five minutes then goes black.
Help...?
My ans ul40 keeps restarting. Every 2 to 5 seconds, on its own. I tried to factory reset it with the steps listed above and I can't tell if it works because when I hold the volume up and power button, it does two things, the phone will either shut off again and go into the constant restarting or number 2, it will show me a white screen as if to say the holding down of the volume and power button worked, but then it just goes back into the constant restarting... at this point I'm thinking I have to call for a new phone.
I have a ul40, technically 2 because one wouldn't hold a charge and now this one keeps crashing and giving me error codes. I can't afford to just drop money on a new phone (hence why i got this one) and I am FORCED to do a factory reset every 3-5 days because the memory gets so full, even if I erase memory, disable or delete apps and barely use it outside of texting or calling. Its frustrating to high hell. The code that shows up is either "GOOGLE SERVICES FRAME WORK KEEPS STOPPING", or "COM.ANDROID.PHONE HAS STOPPED"
Any advice is helpful advice.
Similar problem
FLASHNORM7 said:
So i just got a ul40 phone [dont laugh] and i went in and changed settings, i disabled apps because i was getting like three hors on the batt.
now the phone starts to boot with a white ANS bootscreen then it goes into a second screen, blue that says virgin mobile and thats it.
it stays blue, cant shut the phone off
screen remains on for an hour wont change nothing ive tried helps
CAN ANYONE HELP
by the way i have a laptop running windows 10 home
CAN I FIND DRIVERS TO USE LAPTOP TO GET IN TO THE PHONE????
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i have a similar problem except it gets to the blue assurance screen and then it turns off and then reboots i can't fix it and i don't know what's wrong this is the only phone i have (don't laugh) but i can't not have this phone
Have you tried taking out the battery for a minute or two, then powering up? (Battery is only held down with tape - it can gently be pried out). The other option is a complete reset - instructions on holding the power & volume keys, etc, are posted already.
this phone seems to ship with a lot of malware factory-installed (and possibly more built into the firmware?) so it's critical to go into Settings->Apps and disable everything that looks suspicious, including the less obvious "notepad" app and "voice recorder" app. this should help your phone run somewhat better but there's some adware still running that i haven't figured out how to disable, so a perfect solution in theory would be to root the phone as discussed in this thread. unfortunately so far there doesn't seem to be a working root for this phone.
I did fatory reset from recovery until arrivet to let us go then skip sim then next as new device/retrive from cloud then lis of wifi appear and stop at this point nothing else appear to enter
what the solution please?????