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Has anyone else experienced "LCD mura" with their Primes, and if so, has the issue gotten any worse since you noticed it? LCD mura looks similar to light bleed, but not in corners of the screen. Rather, it is a small blotch/"bright spot" appearing anywhere on the screen. I have one such problem area that showed up after owning the Prime for about a month. It hasn't gotten any worse, but it's annoying on white backgrounds. I'm wondering how common of a problem this is. A Google search shows that it's a somewhat regular occurrence on cheaper LCD screens.
Ohhh, so *that's* what that is. I've had if for a while in one spot. Only noticeable on white backgrounds.
Yes had two such areas on my TF201. Had the sreen replaced under warranty.
mile high said:
Yes had two such areas on my TF201. Had the sreen replaced under warranty.
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Click to collapse
What was the turnaround on the replacement? I have about 5-6 of those "white spots" now...
Have the spots come back after it was fixed?
My prime had 7 bright pixels!
They developed 2 months after I bought them..and kept increasing with time. These pixels will not go away with pixel fixer apps either.
Have sent my tablet for an RMA to get the LCD replaced. Fingers-crossed.
smrsxn said:
They developed 2 months after I bought them..and kept increasing with time. These pixels will not go away with pixel fixer apps either.
Have sent my tablet for an RMA to get the LCD replaced. Fingers-crossed.
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Looking forward to your follow up message when you get it back. This has been an amazing tablet. I want my spots fixed now!
garak0410 said:
Looking forward to your follow up message when you get it back. This has been an amazing tablet. I want my spots fixed now!
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Click to collapse
Sure, will keep the thread updated when i get it back. Only 5 days (3 business days) so far. RMA On "Waiting-[WB5] Wait for Repair\Test\Aging" status.
had 2 on mine, they didn't get bigger or anything. thought i could live with it and decided that since every time I saw it I was pissed so sent it in for RMA. Sent in March 26th (they received it) and was returned April 8th back in my hands. SOOOOO Happy I did I now feel like this is the tablet I should have always had. Also my time may have been extended by also getting bt/wifi fixed (well partially fixed, usable now)
garak0410 said:
What was the turnaround on the replacement? I have about 5-6 of those "white spots" now...
Have the spots come back after it was fixed?
Click to expand...
Click to collapse
I guess I had this on my TF101, A few white spots showed up, I sent it in for RMA, it came back and looked fine (they said they replaced the screen) but after a few months the white spots came back almost in the same exact spot. I sent it in for RMA a second time, this time they flagged it as CID (customer induced damage) I emailed Hai, and *****ed and complained saying they fixed it the first time and didnt flag it as CID, so why are they flagging it this time. The next day I got an email from Hai saying it was taken care of and was no longer considered CID, and was being repaired.. So it does seem the white spots return in some cases
I had one of these on my screen. LCD replaced in a day. But then there were other issues like them not connecting the screen properly so only half the touch would register. Ended up getting a refund.
Just noticed my second LCD panel has a developed light 5mm mura spot.
Not as bad as last time.
Same area as last time. Lower left corner.
Would be interested to hear where other's have found their mura spots.
I have a couple on my prime, towards the bottom of the screen in landscape - one is about 3mm by 2 mm the other about half that size - they do grate on your nerves once you can see them, especially as so much of what I do on my prime (kindle, email, word-processing, surfing the web) is against a white background. I've emailed ASUS and am looking into a RMA.
I had the same problem, right in the center of the screen, one bigger spot and two smaller.
Sent my Prime to RMA a month ago, still waiting for it. Seems that he replacement screen is not so easy to find, in Europe.
BTW, they not considered it CID, and they will repair it under warranty.
Update on my prime's RMA
My tablet is still in WB5 state for an RMA to fix 7 such bright spots. In multiple conversations with CSRs it was explained that other issues (unspecified) were detected after the repair, and the tablet is now waiting for some special components to be repaired.
I am still within 10-14 business days to repair period, so the RMA can not be esclated yet.
I regret having sent my tablet for LCD replacement. Will kepp posting any updates that I have.
I recall someone mentioning the below statement in some other forum...
"I hate apple. But atleast their Sh**t works and they support it"
How true!
FYI - I sent it to TEXAS repair center.
WTF! Just noticed a mura starting to form.....ughh every time I am happy with my prime I find something that P***es me off with it. I really want to love this tablet. I feel like I am prime-bipolar. Some days I am prime-manic and some days I am prime-depressed. /Sigh Asus why do you toy with my electronic emotions?
Sent from my EPAD using Tapatalk 2
I'm noticing a 3rd spot develop on mine - begun the RMA process. I'm going to brace my self to be without my prime for at least a month. (I survived without it for 40 years, I'm sure I can go a month...)
i had spots on my first prime (BCOK) but exchanged due to GPS (also had haptic feedback issue too).
Second prime (c10) has a couple spots in landscape about an inch from the bottom of the screen near the center. I have "kept an eye on it" as far as noticing it only when I'm really on a white background or anything. I usually use it for reading and/or taking notes on PDFs so I surprisingly haven't been bothered by it AT ALL. I actually forgot they were there until last week.
Anyways, if it gets any bigger or I get more spots, I'll send it in over the summer...
i have a tiny 2mm area which is really white, when i have a whitish background. It is imposibble to tell though when i have other colours on the screen. My tablets serial number starts with a B so it was one of the earlier ones. It just randomly happened one day but its not that big of an issue
i had 2, if in landscape they were just off center down and left, and a little further down and left like middle of lower left quadrant was the big 5-7mm one that really bothered me. Decided to eventually send it in they received unit march 26 was back in my hands april 13th ish (can't remember) i believe
I don't know if this is my problem or not -- When I have a black/dark screen, I can see two areas that are whiter than the rest of the screen. It's not individual pixels but splotches. I do not notice it on white or any other color background? I haven't decided if I can live with it yet or not - still hoping it will just go away! If this isn't LCD Mura, what would you call it?
Unfortunately my OCD kicked in and I returned my first EVO LTE as it had peace of dust under the screen and slight light leakage at the bottom. Other than that my screen never had any flex or ripple issues and I am regretting that I took it in for an exchange!! My 1st exchange unit had a pixel that was stuck in the on position and had seriously bad LCD ripple effect. Took that back to a different Best Buy and the second exchange also has this same LCD ripple effect. It is most noticeable on black screens if you lightly press around the sides like you are scrolling up and down a web page. It can also be scene on the home screen. There are several videos of a One X having this issue. Example: http://www.youtube.com/watch?v=1DmLNSiNT24
My question is, how many people have this issue? I am crossing my finger and hoping I can get a unit again that doesn't as I truely am pleased with the other aspects of this phone and can deal with the other small little hickups of a new product launch.
I have none of this.
my OG Evo had this after I replaced the digitizer. i assumed i did something wrong since the one before it did not. no issues on my lte
Limited sample of responses so far, but seems to be looking more positive than I expected it to be!
Maybe I have a better chance of my next replacement not having this issue than I thought! I hope it was just a bad batch for this area and the next shipment will be better!
Had same ripple issues
Hi..well I got my evo lte on a pre order. I ve had all the evos thru the last couple years and the LTE is a very good phone. I noticed the exact same thing,when I would gently push or tap on the screen it would have clothes of light that we're very bad,and on black screens that was even worse. I called sprint and they told me to go to a store to exchange it. I went to the store and the manager was awesome we sat down and he brought out 5 brand new EVO LTE s for us to try. At his amazement they all were as bad if not worse then mine on the ripple effect. I have a galaxy 2 touch and when we pushed on that screen no matter how hard it showed no signs of light bleeding or rippling at all. He didn't know what to tell me but did they say the screen on the htc should not do that at all and it might be a bad batch. To me it seemd the glass on the LCD screen didn't bond well with the glue they used,and when you pushed or tapped it would go down into the LCD screen. I know when you push directly on a LCD tv,computer screen it will give you the same similar effect. I called sprint and told them I was returning the phone and the lady in the return department told me she has had a few calls about people wanting to return the phone because of this issue. I really like the LTE,but couldn't put up with the screen issues. I am going to wait till the galaxy 3 comes out and also by then check out the EVO lte again to see if the problem has been fixed.
Sigh first off mine does this but I have to apply more force then is needed for the phone to register the touch. Second off WHY are you pushing with any kind of pressure to even do that? Now if you're just touching the LCD and it is doing this I understand. Also even in the vid it looks like more force is being applied as needed but not as much as I have to apply? That being said if you think sgsiii will be better well it will cause it doesn't use a LCD lolol.
Edit I think this is to have gorilla glass 2 which is thinner so chances of this happening are going to be common I'd assum of you push down on the screens lol.
Sent from my EVO using xda premium
ckoadiyn said:
Sigh first off mine does this but I have to apply more force then is needed for the phone to register the touch. Second off WHY are you pushing with any kind of pressure to even do that? Now if you're just touching the LCD and it is doing this I understand. Also even in the vid it looks like more force is being applied as needed but not as much as I have to apply? That being said if you think sgsiii will be better well it will cause it doesn't use a LCD lolol.
Edit I think this is to have gorilla glass 2 which is thinner so chances of this happening are going to be common I'd assum of you push down on the screens lol.
Sent from my EVO using xda premium
Click to expand...
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From my experience I am not applying any more pressure than I would use normally. That is the only reason I noticed it. I was typing in my numerical pass code on a black screen and saw the ripples. I then did further investigation. The video might not be the best reproduction of how you get the problem under normal use, but it does show what the problem looks like. My first phone I actually used more pressure on trying to figure out what the dust spot was and never had this issue occur so had no clue what I would run into with an exchange. This is a production issue on some LTE's and One X's. The below comment was posted in an article on the One X in April. I just think some phones are much more noticeable than others and who knows what this issue will turn into over the life of the phone.
Source: TechnoBuffalo
"Three separate models provided by HTC, and one by network Three, produced the issue, CNET UK said, meaning it may potentially be widespread. However, Daniel Hundt, creative director at One & Co., HTC’s design consultancy, said the company would never “let that ship.” Hundt added, “maybe this is not a shipping build,” referring to a unit CNET UK writer Natasha Lomas demonstrated the issue with.
TechnoBuffalo’s own Jon Rettinger and Todd Hasleton didn’t notice the issue when reviewing the One X, and chances are good the average user won’t either. The device really is one of the most beautiful phones out there. It also provided the best Android experience we’ve had yet, so this “screen flex flaw” issue shouldn’t deter folks from picking the device up. Still, we reached out to HTC for comment, and will update as soon as we hear back"
http://www.technobuffalo.com/companies/htc/htc-one-x-may-be-plagued-by-minor-screen-flex-flaw-issue/
This is not something that will push me to an S3 though!
Ok well then that's a diff story and I'm wondering if it due to the glue not curing by the time it got to you... Or a lack of glue. Since the glue has apparently been a problem this time around for HTC lol. And glad to know you won't defect to the sgsiii. The one thing I don't understand is why Samsung uses the gn as a beta for their sgs line. Same screen on gn and sgsiii but its to be slightly better.(only cause they used the gn as a test)
Sent from my EVO using xda premium
ckoadiyn said:
Ok well then that's a diff story and I'm wondering if it due to the glue not curing by the time it got to you... Or a lack of glue. Since the glue has apparently been a problem this time around for HTC lol. And glad to know you won't defect to the sgsiii. The one thing I don't understand is why Samsung uses the gn as a beta for their sgs line. Same screen on gn and sgsiii but its to be slightly better.(only cause they used the gn as a test)
Sent from my EVO using xda premium
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Click to collapse
Yep, glue on this current phone has the screen slowly getting white. Started out kind of yellow and now most of it is white with the bottom section still a little yellow. Going to give it till Friday to see if anything improves and if not I will test out the new shipment at Best Buy and try my hand at another exchange.
Update:
Went back to Best Buy and we opened up and looked at 5 different phones and EVERY single one of them had this issue. Some worse than others, but it was still apparent.
Not giving up though, trying a different store today to see how that works. I know my very first phone did NOT have this issue, just had a small speck of dust and slight light leakage..... I SOOO wish I had that phone back! Should have never returned it.
Update on my OCD - LCD Flex Issue:
5 Different Best Buys in two different states. Every phone I have tested had this issue to some extent (18 different phones tested). Some worse than others. I now believe my original phone had the issue, but was just less noticeable. Also, the screens normally do start out with more of a yellow tint from the glue. This mostly goes away after a few days of high brightness use, but sometimes a slight yellow band at the bottom remains. I think HTC doubled up the glue to help with the light leakage issues they are known for in the past.
Current phone has white balance closer to a pure white than a light yellow. (no yellow band at bottom either. This screen still has the flex issue but needs medium/medium heavy pressure to see on a black screen. I should never have to press that hard on anything to ever notice it. I am almost perfectly happy now, only bad thing is it does have one stuck pixel at the top of the screen (can't be seen on Pink, Red, Blue or Black, but is apparent on Yellow, Light Blue, Green, White and Gray). Would have never noticed it without the dead pixel test. I would rather have that than have it sensitive to the flex issue and any yellow tint to my white screen.
So, if you have not noticed the flex issue, then DO NOT look for it or try to reproduce it. You will most likely find it. Not a show stopper and should not be reproduced under normal use (Except for the few bad eggs that are really sensitive).
So, back in Nov-2011, ordered the rezound.
and since then ..........
1. New, Nov 2011 rev XA overheating constantly
2. Refurb Spring 2012 rev XE wifi stopped working
3. Refurb Nov 2012 no rev # touch screen stopped working
4. Refurb Feb 2013 rev XA overheating constantly again
5. Refurb Mar 2012 rev E lcd looks like CRT that is warming up- lines from top to bottom 24/7 & LCD at full bright is still dim.
6. will be here on monday.... we'll see how this goes.
Man, that sucks.
Sent from my SCH-I535 using xda premium
I'm still on my first from Christmas 2011
I can accept failure but I can't accept not trying.
Get used to it man! That's Verizon quality control for you when it comes to CLNR's!
joecoolinatl said:
So, back in Nov-2011, ordered the rezound.
and since then ..........
1. New, Nov 2011 rev XA overheating constantly
2. Refurb Spring 2012 rev XE wifi stopped working
3. Refurb Nov 2012 no rev # touch screen stopped working
4. Refurb Feb 2013 rev XA overheating constantly again
5. Refurb Mar 2012 rev E lcd looks like CRT that is warming up- lines from top to bottom 24/7 & LCD at full bright is still dim.
6. will be here on monday.... we'll see how this goes.
Click to expand...
Click to collapse
Overheating to the point the phone shuts off?
Sent from my SCH-I605 using xda app-developers app
Exactly the reason why I'd rather overlook an issue (like pinkish capacitive buttons or some light leakage) and stick with the one I got new rather than ask for a refurb. Any issues I may have w a new device hopefully show up in first 30 days of purchase so I can still request another new one. Had very bad luck myself with droid 2 clnrs. Sort to hear about your troubles, hope the next one will be solid.
Oh man, I'm getting my 2nd one today and I'm starting to regret it already...hopefully we'll all magically get perfect phones from now on.
Morpheus991 said:
Oh man, I'm getting my 2nd one today and I'm starting to regret it already...hopefully we'll all magically get perfect phones from now on.
Click to expand...
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Prepare to get many more :highfive:.
richii0207 said:
Overheating to the point the phone shuts off?
Sent from my SCH-I605 using xda app-developers app
Click to expand...
Click to collapse
yep
also, got # 6 today, a rev B. so we'll see how this one goes.
Got mine today and the screens loose ...I'll get #3 on wed
Sent from my ADR6425LVW using xda app-developers app
You'd figure vzw could save itself some cash by ensuring clnrs are actually "like new". It doesnt matter what device it is, quality control on the refurbs seems to suck bad.
dplane said:
You'd figure vzw could save itself some cash by ensuring clnrs are actually "like new". It doesnt matter what device it is, quality control on the refurbs seems to suck bad.
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I'm pretty sure they don't lose too much money from the clnr's and shipping. I mean the casing for the phone doesn't cost much and all the internals are refurbished generally. Plus they have a shipping agreement with Fedex and use ground now for return shipping as opposed to 2 day. If they were losing considerable money from the CLNR program they probably would be much more stringent about how many devices they hand out.
I'm on my third.
1st one randomly lost ability to connect to CDMA networks.
2nd one was stolen.
3rd (current) one heats up a lot, but I'm not going to return it unless it becomes an issue.
evilstewie23 said:
I'm still on my first from Christmas 2011
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Click to collapse
Got my one-and-only before that. Black Friday sale @ Costco online... ZERO issues.
Got my 3rd today....top of the screen is loose, no data (3g or 4g), and proximity sensor doesn't work. I'm not holding my breath for #4 to be up to par. I don't like being jerked around...
I'm on my 4th Rez.
My 1st was a CLN to replace a series of Droid Charges that had all sorts of problems (Which was a replacement to cover my LG revolutions that would brick themselves in the middle of the night while charging).
That developed issues with charging port
2nd replacement had bad screen.
3rd replacement was fine, but it dropped and screen cracked.
Replacement for that had a non functioning compass.
This one seems to be fine. Everything works and GPS is with 9 feet when I'm outside. Hopefully this is my last Rezound.
I think I've had 7. Still on number 2 though because it has far less issues than any of the other ones did. I had a camera problem that doesn't appear to exist anymore, and my speaker is a tad weaker than some of the other ones I've gotten. But no issues otherwise. Never gets hot either. Light bleeding is also less on this one than any others I've gotten.
My replacements ranged from dead pixels to screen burn (or some kind of shadowing under the display), borked proximity sensors, hot pink keys, over heating and shutting off on the charger... Basically a fail all around. Shame shame. I'm still not sure what I'm going to have them do for me, they've given me 2 months of service for almost nothing with me asking for or accepting it... That was a nice surprise lol. I know now though to be more thorough about inspecting my phone when I get it so I get brand new replacements and not clnrs. Of course this is the only phone I've ever had a problem with other than my first blackberry curve glitching out. And I had a really old Nokia phone that the keys wore out on after a few months (it was a cheap one though, one of the first flip phones with 2 displays) Lol.
Got my #4 and it works but the screen is loose on the top (again!) so that messes with the proximity sensor..
I also had a lot of drama returning my 3rd one today. I left out the package for the mailman (apartment complex with a gated front door). I walked to get some coffee and when I got back the box was ripped open phone gone! Long story short-ish...I got the phone back from a neighbor that took it. I'm really starting to lose faith in humanity..
Sent from my ADR6425LVW using xda app-developers app
Me and the wife went through 8 Rezounds between us...
We now have DNA's...
Warranty replacement ftw!
Morpheus991 said:
Got my #4 and it works but the screen is loose on the top (again!) so that messes with the proximity sensor..
I also had a lot of drama returning my 3rd one today. I left out the package for the mailman (apartment complex with a gated front door). I walked to get some coffee and when I got back the box was ripped open phone gone! Long story short-ish...I got the phone back from a neighbor that took it. I'm really starting to lose faith in humanity..
Sent from my ADR6425LVW using xda app-developers app
Click to expand...
Click to collapse
It took you that long to lose faith in humanity? Hope you kicked that neighbors ass.
picked up my phone earlier this afternoon, (preorder 32gb) 1st im told that my wireless hdmi will arrive at a later date, when i open up my box once im home i see that the top speaker grill did not adhere properly. only half of it is sitting right (camera side) but the half with the sensors is floating ever-so slightly. i am in love with the phone but this is really bothering me. i can clearly see the red adhesive and some is even on the side of the phone. after a quick phone call to at&t i was told i can go back to the store i which i pre-ordered and recieve a new phone.
picture with the headphone port shows a normal adhered corner and the other shows the gap on the grill
Has anyone else had a problem like this?
so take it back get it replaced
ofcourseimnaked said:
picked up my phone earlier this afternoon, (preorder 32gb) 1st im told that my wireless hdmi will arrive at a later date, when i open up my box once im home i see that the top speaker grill did not adhere properly. only half of it is sitting right (camera side) but the half with the sensors is floating ever-so slightly. i am in love with the phone but this is really bothering me. i can clearly see the red adhesive and some is even on the side of the phone. after a quick phone call to at&t i was told i can go back to the store i which i pre-ordered and recieve a new phone.
picture with the headphone port shows a normal adhered corner and the other shows the gap on the grill
Has anyone else had a problem like this?
Click to expand...
Click to collapse
Very similar to mine but not quite as bad as what your pic shows. I decided not do anything because it is purely a cosmetic issue and you have to look really hard on mine to see it plus all my parts are aligned spot on so everything is flush with no over hang. If I had yours I would take it back to the store and demand another 32 GB asap. They should have em. 64 GB will take some time to reach stores so I may decide later to exchange.
You have a one year warranty so you could wait too. Remember iPhone 5 had similar quality issues at launch.
Lol, I'm just waiting for mine to come in. I presume I will get one that has a perfect body, but a dead pixel or two, I will then return it for one with a flawless screen, but screwed up body, and then be forced to live with it.
I went to a store to buy mine and made them open the box before I took it
Sent from my M7 using Tapatalk 2
ofcourseimnaked said:
picked up my phone earlier this afternoon, (preorder 32gb) 1st im told that my wireless hdmi will arrive at a later date, when i open up my box once im home i see that the top speaker grill did not adhere properly. only half of it is sitting right (camera side) but the half with the sensors is floating ever-so slightly. i am in love with the phone but this is really bothering me. i can clearly see the red adhesive and some is even on the side of the phone. after a quick phone call to at&t i was told i can go back to the store i which i pre-ordered and recieve a new phone.
picture with the headphone port shows a normal adhered corner and the other shows the gap on the grill
Has anyone else had a problem like this?
Click to expand...
Click to collapse
mine has a very slight gap, similar to yours on the right side, except mine is more uniform. I think it's the fact that it's glued on. personally I'm not worried, but yeah if it bothers you go demand another one. they promised you zero gap construction, if you don't thin theyve met that promise you go back till you get one that does bro.
Guys, anyone has dead pixels on their Ones? Got them on two of mine....any idea how many considered defective by HTCs standards?
Sent from my HTC One X+ using Tapatalk 2
I called AT&T and they told me to go to my nearest store and they would replace it, even if it were a minor cosmetic defect it would still worry me. Even the slightest bit of water could go in through a gap like that and damage anything or even worse activate a water strip forcing you to go through Insurance for such a new phone. They were pleasant and accommodating over the phone, I'm glad it was an easy fix.....
Now I'm just sitting here staring at the phone, it makes no sense to do anything software wise to it because I'm going to return it in the morning..... No fun for me today
Dottcent said:
Guys, anyone has dead pixels on their Ones? Got them on two of mine....any idea how many considered defective by HTCs standards?
Click to expand...
Click to collapse
Not sure about HTC but AT&T will exchange it for you..
Dead pixels is a definite return in my book.
Wow!!I was wondering it's only me or a wide spred issue. Now I know it's not just me. My phone looks perfect at the top but the bottom has imperfections. There is a very slight gap and I can feel the ups and downs when I move my finger around the edges. I think I should go to AT&T sore and see if the replace it.
Dottcent said:
Guys, anyone has dead pixels on their Ones? Got them on two of mine....any idea how many considered defective by HTCs standards?
Sent from my HTC One X+ using Tapatalk 2
Click to expand...
Click to collapse
I had the same issue with mine, and the store manager said he would only exchange it if it had three dead pixals. The phone had about five dead pixals but in two different clusters which made it seem like only two pixals, due to the high dpi. The store manager than called att and asked what he should do because he was only able to see two dead spots/pixals. They probably told him it was up to him and that the defective pixals should be clearly seen with the naked eye. He refused to exchange it because he felt uncomfortable not being able to see more than two dead spots/pixals. I tried a different store with much success. Probably because the store manager was so understanding of the issue.
I went to the store and replaced mine. The first one they showed me has the same issue (uneven flow of construction with the bottom speaker top) and pulled another one which still suffers with similar issue but not that evident. I took the second one and left. It looks like the bottom part of the phone is little complex and very wide spread build issue with these phones.
rajbsn said:
I went to the store and replaced mine. The first one they showed me has the same issue (uneven flow of construction with the bottom speaker top) and pulled another one which still suffers with similar issue but not that evident. I took the second one and left. It looks like the bottom part of the phone is little complex and very wide spread build issue with these phones.
Click to expand...
Click to collapse
I've looked at many phones. I have yet to seen one without the small gap. It seems that only some have smaller gaps than others. But make sure your speaker grills are at least align correctly.
Sent from my HTC One using Tapatalk 2
Dreadsteel said:
I've looked at many phones. I have yet to seen one without the small gap. It seems that only some have smaller gaps than others. But make sure your speaker grills are at least align correctly.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Their Display phone was perfect. It looks like they are displaying Apples and selling Oranges.
hey i was finally able to recieve a new phone, i walked into my local at&t and spoke to a rep. i was reffered to the assitant manager who looked at his own phone and refused me a replacement phone. i pressed him and gave my phone to the store manager who only agreed to give me a new unit once she saw the red adhesive showing on my top speaker grill. i went and looked at every display model they had, bottom grill on the phone shows a miniscule gap towards the center of the device. speaker grill on top also shows a gap that is more prominent towards the ir blaster. Not sure if this is normal but i will try to visit other locations even a sprint or t-mobile store and look at the build quality on their versions and take pictures to compare. im not too sure of why something like this should happen, but my 1st guess would be an unlevel surface underneath most likely from the injected plastic... i really hope it isnt, such a beautiful phone. something like this should not have a rushed manufacturing process.
About the gap, I got 3 Ones from Att and they all got tiny gaps, but seem to be glued tight, but I mostly looked at uneven speaker grills and screen, since all had some!
Ps, Double Dip is lovely case, got one with the purchase
Every single One we have sold at my store has has zero gap. I've made it a point to look at each one.
Sent from my HTC One X using xda premium
CraigP17 said:
Every single One we have sold at my store has has zero gap. I've made it a point to look at each one.
Sent from my HTC One X using xda premium
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Click to collapse
I just got my "baby" yesterday. And with trying to entertain a 1 year old with a slight head cold, plus do all the data transfers from my One X+ to this one, I never thought to actually look the thing over. But I'll be darned, after reading the first few posts just now, I took my case off and yep, there is an ever so slight defect as well. Their not gaps..but a slight "wavelike" unevenness all around. I have very sensitive tactile sensations in my fingers, so i can feel roughness on certain spots. Trying not to let it bother me, but my neuroticism is trying to kick in.
davidper said:
I had the same issue with mine, and the store manager said he would only exchange it if it had three dead pixals. The phone had about five dead pixals but in two different clusters which made it seem like only two pixals, due to the high dpi. The store manager than called att and asked what he should do because he was only able to see two dead spots/pixals. They probably told him it was up to him and that the defective pixals should be clearly seen with the naked eye. He refused to exchange it because he felt uncomfortable not being able to see more than two dead spots/pixals. I tried a different store with much success. Probably because the store manager was so understanding of the issue.
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Really, they refused you an exchange? When I had my Optimus G, they exchanged it for me because it got too hot. If you get a new device and it has dead pixels, they should not be able to refuse service. Dead Pixels should not be a standard.
rajbsn said:
Wow!!I was wondering it's only me or a wide spred issue. Now I know it's not just me. My phone looks perfect at the top but the bottom has imperfections. There is a very slight gap and I can feel the ups and downs when I move my finger around the edges. I think I should go to AT&T sore and see if the replace it.
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Click to collapse
Mine is fine, I don't think this is WIDESPREAD issue.
Hey all,
I'm just posting to see how many people have noticed HTC's poor quality control for the One. I went through 4 of these before finally giving in and just returning. I visited three different best buys in order to try to find a decent One. I love the phone, the way it looks, the way it sounds. My first phone had crackling coming through the speakers and gaps all around the edges, so I returned that. My second had glue coming out around the sides of the phone and a few stuck pixels. I also want to throw in that none of the One's I saw had the top of the display glass level with the phone. It was always sticking up and my finger would run against it when pulling the notification slide down. My third had a bunch of stuck pixels and I noticed that the screen was slightly yellow. I don't know if that comes from HTC using two different suppliers for their phone displays, but I'd imagine that was the case. Final One had one stuck pixel up top in the status bar. I was okay with that stuck pixel though, it wasn't in a very noticeable area so I decided to let it go. This phone still had crackling coming through the speakers but only on youtube with beats audio turned on. I'm guessing that is just a software issue as all my Ones had experienced that. I went to watch YouTube a few days after I got the phone and during the black loading screen before a video I noticed a few more pixels had become stuck.
I downloaded a pixel test and fixer app and tested with the black screen. My One had developed at least 10 stuck pixels all over the display. I consider that a sign of the display failing. Running the stuck pixel fixer did nothing to help. To say I'm disappointed is an understatement. The One is the nicest, most unique idea for a phone I've ever seen. I really want a good one but I haven't been able to find a single one without issues. At bestbuy for the third one, the mobile specialist even opened their entire stock for me looking at each phone and was flabbergasted by all the issues we were finding with the phones.
So has anyone else had as many issues as I have? My builds were all from mid to late April in their build numbers. I'm just so disappointed, I want the One but am not going to pay for something that I feel isn't up the standards that it should be. I may go with the Galaxy but I just know I'll always be disappointed that I didn't get the One. I've tested the Galaxy, the speakers are obviously worse, the headphone sound isn't as crisp and the screen isn't as nice.
TL; DR: I returned four HTC Ones all due to different issues and am wondering if anyone else has had any of the same issues. I'm not trolling, I'm honestly disappointed.
This topic has been discussed countless times. Do we need another thread?
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martyagt4 said:
Yes. People should know that HTC can not make high quality phones. Gap riddled "gapless" phones. Capacitive buttons that don't work half the time (like the Nexus One.. they didn't learn? wtf..). Too much glue? Glass that isn't flush??
At best this is a $100 phone. Shame on HTC trying to charge for the junk they produce. Flagship phones should be flawless at this price point. Yes, the oddball phone will sneak through QC, but it's ridiculous already.
That being said, the insides are awesome. I absolutely looooove the battery life I get from this phone. Front facing speakers are a no brainer, and I can't believe no one did it yet.
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Were you able to find a phone with no blatant flaws? If so I'm extremely jealous...
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keving9012 said:
Were you able to find a phone with no blatant flaws? If so I'm extremely jealous...
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Mine was flawless first try
Sent from my HTC One using Tapatalk 2
The top of my phone's screen is not flush with the speaker grill. Not a huge issue. I live with it. I can probably sell this phone used for $400 when the nexus 5 comes out and get that.
Sent from my HTC One using xda premium
my only issue is that the top of the phone there is a gap between the aluminum and the plastic, gapless my a$$ still love the phone though, came from iPhone 5, had iPhone since day 1
Yea I bought a black 32gb last week and it's literally flawless. Zero gaps and no dead pixels.
Sent from my HTC One using xda app-developers app
Mine has been flawless
Mines flawless. Instead of hollering about it on a forum I would take it back to att and have a Congo line of new ones and check every one of them till I see one I like
Sent from my HTC One using xda premium
paniro187 said:
Mines flawless. Instead of hollering about it on a forum I would take it back to att and have a Congo line of new ones and check every one of them till I see one I like
Sent from my HTC One using xda premium
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Click to collapse
Mines flawless also.No gaps or dead pixels
Do you guys know the odds of getting 4 bad ones in a row are.
Not,saying it didnt happen, but, the stars wouldve had to align against you , to recieve 4 bad phones in a row,
Mine is excellent except for the left side glass isn't as flush as the right. I only notice it once in a while when dragging from the top so I can live with it.
Im curious,
After the 4 bad Ones, did you end up with a new phone
keving9012 said:
Hey all,
I'm just posting to see how many people have noticed HTC's poor quality control for the One. I went through 4 of these before finally giving in and just returning. I visited three different best buys in order to try to find a decent One. I love the phone, the way it looks, the way it sounds. My first phone had crackling coming through the speakers and gaps all around the edges, so I returned that. My second had glue coming out around the sides of the phone and a few stuck pixels. I also want to throw in that none of the One's I saw had the top of the display glass level with the phone. It was always sticking up and my finger would run against it when pulling the notification slide down. My third had a bunch of stuck pixels and I noticed that the screen was slightly yellow. I don't know if that comes from HTC using two different suppliers for their phone displays, but I'd imagine that was the case. Final One had one stuck pixel up top in the status bar. I was okay with that stuck pixel though, it wasn't in a very noticeable area so I decided to let it go. This phone still had crackling coming through the speakers but only on youtube with beats audio turned on. I'm guessing that is just a software issue as all my Ones had experienced that. I went to watch YouTube a few days after I got the phone and during the black loading screen before a video I noticed a few more pixels had become stuck.
I downloaded a pixel test and fixer app and tested with the black screen. My One had developed at least 10 stuck pixels all over the display. I consider that a sign of the display failing. Running the stuck pixel fixer did nothing to help. To say I'm disappointed is an understatement. The One is the nicest, most unique idea for a phone I've ever seen. I really want a good one but I haven't been able to find a single one without issues. At bestbuy for the third one, the mobile specialist even opened their entire stock for me looking at each phone and was flabbergasted by all the issues we were finding with the phones.
So has anyone else had as many issues as I have? My builds were all from mid to late April in their build numbers. I'm just so disappointed, I want the One but am not going to pay for something that I feel isn't up the standards that it should be. I may go with the Galaxy but I just know I'll always be disappointed that I didn't get the One. I've tested the Galaxy, the speakers are obviously worse, the headphone sound isn't as crisp and the screen isn't as nice.
TL; DR: I returned four HTC Ones all due to different issues and am wondering if anyone else has had any of the same issues. I'm not trolling, I'm honestly disappointed.
Click to expand...
Click to collapse
First one no wc issues
Sent from my HTC One using Tapatalk 2
randalltroy said:
Im curious,
After the 4 bad Ones, did you end up with a new phone
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Click to collapse
I seriously think the stars did align against me with that phone. I just read on the forum that the black version isn't seeing as many defects as the silver? Does anyone know if this is true? I originally purchased the phone from Best Buy and they did bring out every silver One they had and the sales rep and I did find defects with all except one. That one had the stuck pixel that turned into more. So I ended up returning and going to AT&T yesterday. I asked them about the one and said I've been having problems with the quality on my last few. They said unfortunately they would only be able to open one for me and I would only be able to exchange it once if there were problems. That line kind of sounded like BS to me, especially since I saw a woman come in with a smashed iPhone and no insurance she got earlier that day that they were willing to commit insurance fraud for...So I ended up getting the S4 for now. I still think the one is a better phone and I know I'm going to regret not getting it. If the issue is truly more with the silver version I'd gladly pay the restocking fee to exchange for the One.
What really bums me out is that I wasn't even going to upgrade my phone until I saw the One. I had the S3 and was ok with it, other than my battery life being garbage. When I saw the one and started messing around with it I loved it so I got it. Then the issues came and now I have the S4, which is a good phone. Its just not very different from the S3. My girlfriend actually picked up the S3 and handed it to me as we were going to bed last night thinking it was my new phone.
Sounds like OP is trolling.
4 defective phones?
You must be looking for problems. 4 straight screens with dead pixels?
Pics, or it didn't happen.
That is to bad
We have both the HTC one and a galaxy s4 in our household.we just switched to At&t from T-Mobile, she actually started out on s3, which died after 3 days
My wife now has the s4, and I have the One, she wishes she had got one instead.
So I have got to use both pretty extensively, and I greatly prefer the One over the S4.
Sent from my HTC One using XDA Premium HD app
I'm pretty sure you're getting screwed because exchanges are usually refurbs that haven't actually been fixed to eliminate defects
You're just getting other people's defective devices.