Hi all I have had 4 TG01s since November, everyone has had problems with call quality, but also activesync/mobile device centre connectivity , spurious resets ,poor battery life ..................
I was told yesterday that TG01 is no longer available due to software problems.
Can anyone confirm this?
Advice.
If you do call orange to change your phone make sure that the call is logged in the same way, I.E Call quality . this way after 3 changes you may be offered a different phone. (my last call was logged as "known software fault" even though the fault was call quality grrrrrr!)
Toshiba have updated the radio stack, update your TG01 and it'll be fine.
And yes, Orange have pulled the TG01,
They do still have some new boxed stock though. The 'different model replacement's they offered me were a HTC Hero, HTC Touch 3G Jade, and some LG or other. I said it should be a SE X10 but they said no....
Stamp your feet and you'll get a brand new TG01 not someone else's returned unit.
M.S
Mysterious Stranger said:
They do still have some new boxed stock though. The 'different model replacement's they offered me were a HTC Hero, HTC Touch 3G Jade, and some LG or other. I said it should be a SE X10 but they said no....
Stamp your feet and you'll get a brand new TG01 not someone else's returned unit.
M.S
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where they offering the phones for free or extra funds?
virtually every person who speaks to me says they can't hear me clearly. I have a muffled voice. Am really fed up and don't know whether to return phone or not. I love the phone but this problem is very very frustrating. I tried the finger/tape over the secondary mic trick but does not seem to help. Am using the titan 1 on O2 network with latest os update. Help please :-(
Had the exact same problem. Had the titan exchanged for a new one (Build date one the original was early november 2011, late december on the replacement). Same problem with the replacement unit, so they (Microsoft Store) replaced it with the titan 2, and no voice problems at all.
Alas I don't think I can get it replaced for a Titan 2 as I am in the UK and Titan 2 is for US market only.
My Titan had the recption issue (random disconnect, weak signal) and the same poor sound quality for the person on the other end.
I accidentally dropped it and shattered the screen. Purchased a Titan II on eBay and it works absolutely flawlessly!
Sounds like you got one of the dodgy ones, There were early batches with this problem, Never had this issue myself on O2 UK, I have had 2 titans as one already went back as the screen died and got a replacement with diff IMEI number, Looks like you gotta send it back to shop or use the HTC repair Centre Huntington, Got mine back in 4 days and no trouble since, The shop should replace the handset, Best of luck and hope you are eventually happy with your new one.
anyone have any recent experience with sbe? they have my phone for the last week, and there is no sign of them returning it. i spoke to them this morning, but was told the same as i was told last thrusday another 7-10working days, its doing my nut really think about dumping the xperia because of this, cant be doing with another week without a phone.
It's not the reply you want, but mine took about 3 weeks. 1 week from sending it until it finally showed up on their system, a week of 'Awaiting replacement part' until they finally seemed to give in and changed it to 'Phone exchanged'. I got it maybe 4, 5 days later. On the plus side, it was at no cost to me, and I had a functional enough back up phone. Annoyed they didn't just switch it instantly though.
Lol - 3 fixed my screen and posted it back same day. Problem is they broke the illuminated bar and vol down button while they were at it. Sent it back to get those fixed and they did a 'software upgrade', which of course did nothing to fix the hardware issues!
Currently doing battle with them as I'm not interested in sending back for repair after they failed to fix it last time. At a minimum I want a new phone.
sent mine back & got a replacement direct from sony 2 weeks later!
Mine took just under two weeks -
Monday: I confirmed with Sony that they had plenty of parts, so posted phone
Wednesday: showed up as arrived at SBE, status with engineer
Friday evening: status changed to awaiting components
Tuesday: still awaiting components, complained to Sony that they'd told me they had parts which is why I sent it
Wednesday: status changed to exchanged, under testing
Friday: new phone arrived
Only problem I have is I sent them a sim unlocked O2 branded phone, and they sent me back a sim locked one so having to wait for O2 to give me a new unlock code :-(
Si
even when i log into the sbe tracking system nothing comes up. Been onto them yesterday and they said i would have to wait 7-10 working days yet they had my handset last tuesday. phoned sony then up to complain but they said it was out of their control as the engineer was still accessing the device......
I got a placement handset in just under a month. It may have been longer but I called up to find out what the delay was and they sent it the next day.
Sent from my LT26i using xda app-developers app
i sent mine in at the end of april
arrived at the beginning of june
the casing wasn't fitted correctly had to send it back
it arrived a week later
and now its got the yellow tint again :crying:
Few weeks ago I sent it to SBE to fix the issue. I got the phone back just over a week later and did a stress test on the screen, got it quite hot and seemed to be fine! Then I noticed the damage done to the device...
Similar to Rabangus by the look of it. There was a massive scratch out of the Illumination Bar and dents in the volume and camera buttons. My phone was perfect/new condition when I sent it.
Both white casings had been replaced, no idea why. Either they dropped it while repairing it or gave me a refurb phone and replaced the casing (but didn't see the damage to the buttons). The scratch on the bar is almost certainly when they tried to remove the bottom casing in either of these cases.
Its still under investigation but sent the phone off on Friday after they promised a full cosmetic repair job and the case is now 'VIP' (It has priority once they receive it, as they damaged it) Have asked them to ring me once they receive the phone. I know they are waiting for it to arrive as the repair department phoned me on the same Friday asking which colour I have. (They don't have black casing replacement parts, if it helps anyone. Lucky I have a white one)
My advice, check the phone before sending it, take pictures if necessary (not that they were needed for me) you never know!
Rabangus said:
Lol - 3 fixed my screen and posted it back same day. Problem is they broke the illuminated bar and vol down button while they were at it. Sent it back to get those fixed and they did a 'software upgrade', which of course did nothing to fix the hardware issues!
Currently doing battle with them as I'm not interested in sending back for repair after they failed to fix it last time. At a minimum I want a new phone.
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can you send me ur firmware file i dont have three firmware and need to send my phone for repair to sony
badboybiky said:
can you send me ur firmware file i dont have three firmware and need to send my phone for repair to sony
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I will if you tell me how to do it! My phone isn't rooted though, so not sure I would be able to?
If you're with 3, shouldn't you get your phone repaired through them? You run the risk of having your phone vandalised by their repair monkeys like mine was, but there is another thread where it seems Sony are commonly taking over a month to repair phones, whereas 3 mostly seem to take a couple of days...
Emailed their customer service yesterday and got a reply, stating they are waiting on the new yellow tint free screens, and new handset containing this new screen. If the new screen comes first it will be repaired and if the new units come in first it will be a new handset. The way it’s looking it’s going to be another 3 weeks. Not happy, love the phone but hate the customer service, shows a real lack of care on Sony’s part. They knew about the problem, yet its took them three months to properly fix the problem (if they actually have).
To the guys who had a new phone sent out to them, did you guys just get a phone sent out or a phone in a new box and accessories?
Cheers
wah007 said:
To the guys who had a new phone sent out to them, did you guys just get a phone sent out or a phone in a new box and accessories?
Cheers
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Just got a phone in a box, no accessories or anything - exactly what I sent them in the first place.
Si
i was without mine for 21 days (although the jubilee weekend didn't help) it was awaiting parts for most of the time.
the bad news is that it's still not completely "cured" and it's going back tomorrow it's a lot better than it was, it was almost going brown, but it's still not "white" around the edges on a white screen test
simonf7 said:
Just got a phone in a box, no accessories or anything - exactly what I sent them in the first place.
Si
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Ah right, thanks.
2 weeks snd i'm still waiting
they are hopefully resending mine back some point this week unfixed, spending that sort of money on a phone, and having poor customer service and repairs is bad. One dont know what the other is doing, with regards to parts, etc. I think this will be the last sony phone ill buy, if it was htc they would of had the device back alot sooner.
Can we still send our Xperia s with the yellow tint back once we have our bootlooader unlocked? Mine has just started with the yellow tint and ny bootlooader is unlocked. I remember seeing a while back that we could but I'm not sure. Does any one have the phone number for the UK Sony Xperia s? Thanks
Sent from my LT26i using xda premium
danlivesey said:
Can we still send our Xperia s with the yellow tint back once we have our bootlooader unlocked? Mine has just started with the yellow tint and ny bootlooader is unlocked. I remember seeing a while back that we could but I'm not sure. Does any one have the phone number for the UK Sony Xperia s? Thanks
Sent from my LT26i using xda premium
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Yes, mine was unlocked and since this is a manufacture problem it shouldn't matter at all.
To update this thread, after the second time of sending my phone back (because they damaged my phone) it went in for a full cosmetic repair, although I wrote a long letter and pretty much suggesting I should get a new phone....
I have a new undamaged phone with no tint problem!
Problem isn't the Sony customer support, they are the best support team I've used. The problem is with SBE....
Thanks il get a number for them and give them a ring, it's getting on my nerves now.
Sent from my LT26i using xda premium
I bought my Xperia neo V 2 months back and is now facing a touchscreen swipe issue. It takes 4-5 times for me to unlock my lock screen, even if it unlock sooner the touch becomes ghostly. I click on some application, but a different one opens. I and the service centre had tried every possible thing ranging from hard reset to firmware re-flashing.
Now the phone is in service centre for touchscreen replacement. I have experienced that any repaired thing always cause some problems in future. I don't want to accept any repairs, can I ask for a full phone replacement/refund/upgrade from Sony?
New Delhi, India
aqshyt said:
I bought my Xperia neo V 2 months back and is now facing a touchscreen swipe issue. It takes 4-5 times for me to unlock my lock screen, even if it unlock sooner the touch becomes ghostly. I click on some application, but a different one opens. I and the service centre had tried every possible thing ranging from hard reset to firmware re-flashing.
Now the phone is in service centre for touchscreen replacement. I have experienced that any repaired thing always cause some problems in future. I don't want to accept any repairs, can I ask for a full phone replacement/refund/upgrade from Sony?
New Delhi, India
Click to expand...
Click to collapse
i faced the same problem
gave it to service centre and they repaired it 12 days
it's now working fine!!!
EDIT:if at the time getting the phone back
if its working fine then u have to accept it
if not then u can ask for replacement.
Frustrated
I had sent a mail 4 days ago to the company and still no reply
The response of the company would probably be.
You should visit the nearest repair service in order to fix your phone.
For further assistance reply to this e-mail.
bro i am also facing the same problem but with an extension that i am also not able to enter fastmode or flashmode and i am having an unlocked bootloader and a custom rom . To retain warranty an lock the bootloader i need to get into flashmode .Please can anyone help.
Browsed through the forums and didn't see this posted at all.... I have a stock Droid DNA (only phone I haven't bothered to root) and since I broke the glass on my phone (wound up having the LCD and digitizer replaced) my connection has been erratic. I have no signal from time to time (in areas where I usually had connectivity) and when I do connect I'm usually stuck on 3G.
I've had my SIM card swapped out twice and don't know what else to do. I haven't messed with any roms or kernels so I don't think that is an issue....
Does anyone have any advice or tips/tricks that I could try?
Thanks so much in advance, this is the best forum in terms of overall knowledge.
With out being the person who repaired the phone I'd guess they either knocked the antenna off or damaged it. If the phone was repaired by a authorized repair shop you can call Verizon and have your phone replaced through the warranty free of charge if with in the first year or you have the insurance on your account
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