Is there anyone who has purchased Xperia Z Ultra Hong Kong version in Hong Kong directly? :laugh:
I have a screen problem as others have, but a little bit different. I want to post the dropbox link, but XDA do not allow me.
I am contacting the Sony Care Hong Kong for service, and they ask me to provide receipt of purchase in HONG KONG.
I bought mine in Hong Kong but I dumped the receipt when I came back to Canada to empty my pocket. And I don't
remember the store name exactly for re-issuing the receipt. You know how Hong Kong looks like. So many buildings and
stores...wow..
Anyway, even I provided my IMEI number, but they still insist the receipt. I don't understand why for this model is just 2 month
old in the world!
So...I am asking the members here.
Is there anyone who lives in Hong Kong? and can you send the receipt to my email? Please?:laugh:
By the way, I will never buy any sony product in my life any more! I never had any problem with Samsung and Apple!!
bearpc100 said:
By the way, I will never buy any sony product in my life any more! I never had any problem with Samsung and Apple!!
Click to expand...
Click to collapse
There are issues with all manufacturers. I've had bad experiences with Samsung in the past, but that doesn't mean all Samsung phones/tablets have issues.
The same goes for every manufacturer out there, and to be honest I think Samsung has got more problems to solve then Sony on global scale
Sent from my C6603 using xda app-developers app
Had same problem with mine except I got a parallel import from unauthorized retailer in bangkok. Mad that I had a defective phone having spent so much money, I stopped through hong kong (on one of my flights to bkk for work) determined to get the phone fixed. Talked to the manager at causeway bay's service center. I was there for 3-4 hours complaining and telling them how ****ed their no receipt no warranty policy is, especially in this Z Ultra defect case. The best he could do for me was give me a laughable discount on the hardware/lcd repair cost, I paid slightly less than the original 2450hkd repair cost. They couldn't repair it due to "not having parts" in, and just gave me a new phone, which came with a 6 month warranty.
Sorry but sending you an actual real receipt isn't going to work. A valid hkg sony recognized receipt from an "authorized retailer" will have the IMEI number printed on it. I have a second ZU which I bought on taobao which has this receipt and IMEI number printed on it which gives me a 1 year warranty as long as this receipt doesn't get lost.
But I got ****ed by sony on the other unit for buying from a stall at MBK in Bangkok.
Expensive lesson for me. Sorry, I feel your anger and pain, but look at me if you want to know what your options are. Well, you don't have to fly to Hong Kong like I did, but you can wait til the phone gets released in your area, then hit up Sony for the repair bill.
dobygot said:
Had same problem with mine except I got a parallel import from unauthorized retailer in bangkok. Mad that I had a defective phone having spent so much money, I stopped through hong kong (on one of my flights to bkk for work) determined to get the phone fixed. Talked to the manager at causeway bay's service center. I was there for 3-4 hours complaining and telling them how ****ed their no receipt no warranty policy is, especially in this Z Ultra defect case. The best he could do for me was give me a laughable discount on the hardware/lcd repair cost, I paid slightly less than the original 2450hkd repair cost. They couldn't repair it due to "not having parts" in, and just gave me a new phone, which came with a 6 month warranty.
Sorry but sending you an actual real receipt isn't going to work. A valid hkg sony recognized receipt from an "authorized retailer" will have the IMEI number printed on it. I have a second ZU which I bought on taobao which has this receipt and IMEI number printed on it which gives me a 1 year warranty as long as this receipt doesn't get lost.
But I got ****ed by sony on the other unit for buying from a stall at MBK in Bangkok.
Expensive lesson for me. Sorry, I feel your anger and pain, but look at me if you want to know what your options are. Well, you don't have to fly to Hong Kong like I did, but you can wait til the phone gets released in your area, then hit up Sony for the repair bill.
Click to expand...
Click to collapse
I think you're right. I may have to wait till the phone gets releases in Canada or U.S. Stupid policy Sony has. They are not the"SONY" in '90s any more. They do not have a common sense. They will lose their reputation gradually if they keep their attitude toward customers like this. I will never buy any Sony product in my life any more. No receipt no warranty for the product released less than 2 month? Nonsense!
bearpc100 said:
I think you're right. I may have to wait till the phone gets releases in Canada or U.S. Stupid policy Sony has. They are not the"SONY" in '90s any more. They do not have a common sense. They will lose their reputation gradually if they keep their attitude toward customers like this. I will never buy any Sony product in my life any more. No receipt no warranty for the product released less than 2 month? Nonsense!
Click to expand...
Click to collapse
This is why I'm glad I live in the UK. The whole "no receipt, no warranty" thing is illegal there. Unfortunately, I'm in India at the moment and am facing similar difficulties in getting a repair/ replacement. Not for lack of a receipt, but because they don't seem to acknowledge a defective "shatter-proof film" as an issue. The oleophobic coating is coming off, which leaves a big greasy splodge right in the middle of the screen - noticeable even when the screen is on. This kinda detracts from one of the major selling-points of the device (the display)... I'm currently being blamed for "scratching" the screen. However. if you wipe away all of the grease, there's a mirror finish and no sign of any marks or scratches on the screen.
I guess refusal to service/ replace devices is how Sony keeps its profits.
ShALLaX said:
This is why I'm glad I live in the UK. The whole "no receipt, no warranty" thing is illegal there. Unfortunately, I'm in India at the moment and am facing similar difficulties in getting a repair/ replacement. Not for lack of a receipt, but because they don't seem to acknowledge a defective "shatter-proof film" as an issue. The oleophobic coating is coming off, which leaves a big greasy splodge right in the middle of the screen - noticeable even when the screen is on. This kinda detracts from one of the major selling-points of the device (the display)... I'm currently being blamed for "scratching" the screen. However. if you wipe away all of the grease, there's a mirror finish and no sign of any marks or scratches on the screen.
I guess refusal to service/ replace devices is how Sony keeps its profits.
Click to expand...
Click to collapse
Mine has vertical lines and duplicated afterimages on screen from the Sony logo when you turn it on. Definitely this is manufacturing defect. I guess LCD (or LED) controller is malfunctioning and being damaged by power goes in and being heated up. I don't know who designed and made the controller, but one thing is for sure. The manufacturing process was managed so poorly. There even didn't seem to be a QA. What an idiot management Sony has...
By the way, is there anybody who knows e-mail address of Sony CEO? I want to send a mail to him.
no.one.at.sony.cares.
welcome.to.globalization 1-0-1.
Related
After talking to TOSHIBA toady and after communicating with them through emails
for more than a week this is the answer I got from them all:
"but unfortunately we cannot provide spare parts outside our repair center"
let me explain what is so "unfortunate" in a global company that does not sell parts for its devices:
I need to send the device to the place I bought it (UK) in an insured express mail AND I am also paying on the back delivery
I will take a day off to pass in the tax office lines in order to fill the papers so they will not to stop my device and ask for taxes of it again.
It is also very "unfortunate" that if the defect will not be covered by warranty Toshiba will get some extra money from my pocket and not any other lab in the world which is not owned by the company =)
Think about a world where you bought a car that were manufactured in japan and you need to send the car!! to japan!!! for a lamp =)
because the company is as just as greedy as Toshiba and they
"cannot provide spare parts outside our repair center"
by the way...If you wanna know I called my garage today to ask them if I want to buy a part from them if this is a problem...not a lamp...an entire gear box!! they said no problem and gave me the price.
I own a laptop...Called the company and told them I need some spare parts...my computer is 1 month old and they gave me the prices but mentioned this may harm my warranty...
So other companies would sell me even a hammer to smash my device if I want it as long as I understand that this harms/cancels my warranty
But not Toshiba.
they will make sure I will fix it under their roof so my 1$ will go to them and not to any other person in the world.
I just needed the micro usb female...
we have enough HTC labs that can do it here in Israel
but just because Toshiba needs my 1$
(yes yes!!! this is how much the part costs for devices like HTC HD2 or HTC DESIRE you can even get it in 5/20 packs on ebay just like any other part you want for an HTC device)
I need to pay 160$ (postage+the perfect day off in order to go and fill the forms)
So goes the global concept in Toshiba...and here comes their small greedy village =)
I am not sure I will fix my device...I think of just letting it rot in the drawer.
I feel sorry for the unlucky person to buy it from me here or in any other part of the world that Toshiba don't have a repair center for the TG01.
maybe I will try my luck on ebay.
Learn From my story...Ban Toshiba!!!
I think your problem is more Tax- related, than anything else. If you buy a device you should always make sure, that it will be fully supported in your country. There are meny devices without worldwide support, you have to live with that.
Not True
The tax related problem is solved by papers-you just list your device so they wont think you got a phone by mail (for this you need to pay taxes)
In many countries there are various Global companies that don't give direct service
But there are always others who can give you the service...
Lets say that you buy a Ferrari(lucky you =)
but then something happens and a part in your car is broken...
So...Now you are going to send your car to the closest Ferrari garage in..
MMm Italy right?....
nice trip for a car...Its much better than the company to send you the part if it can easily be replaced in any other garage near your house or by yourself? NOT!
Give me the name of your state and I will give you countless names of various Companies that does not have a direct link to a repair center near your house yet you can easily repair their products in other labs and order parts online.
This is actually the first time in my life I got into such a situation when a
company does not sell parts to its products!!!
This is a very greedy method...you are forced to repair what you buy only in 1 place!!! even if it is thousands of miles away from your home.
I have several labs in my city that fix HTC,Apple,Samsung and so on...with original and non-original parts for your choice...so why does Toshiba need to be different???
Man I hope Toshiba wont move the repair center in your town.
if you did not get it this is the only place you can get your TG01 repaired
It is most unlikely that Toshiba actually fabricate the uUSB female connector themselves; likely an identical or very close match could be obtained via one of the many electronic parts suppliers and could then be fitted by yourself or a friendly local workshop.
One source I am aware of is Farnell in the UK. [URL="http://uk.farnell.com/jsp/search/browse.jsp?N=500006+1002290+5255151+232999+574277&Ntk=gensearch_001&Ntt=micro+usb&Ntx=mode+matchallpartial&No=0&getResults=true&appliedparametrics=true&locale=en_UK&catalogId=&prevNValues=500006+1002290&filtersHidden=false&appliedHidden=false&originalQueryURL=%2Fjsp%2Fsearch%2Fbrowse.jsp%3FN%3D500006%2B1002290%26Ntk%3Dgensearch_001%26Ntt%3Dmicro%2Busb%26Ntx%3Dmode%2Bmatchallpartial%26No%3D0%26getResults%3Dtrue%26appliedparametrics%3Dtrue%26locale%3Den_UK%26catalogId%3D%26prevNValues%3D500006%2B1002290"]This page [/URL]lists all the varaiations of Type AB uUSB Receptacles for surface mount - bottom, top and mid.
The biggest challenge is to be able to remove the original and resolder a new item working at surface mount scale with hand tools rather than as part of the manufactire process using flow soldering.
Anyway, best of luck and I hope you are able to resolve.
I took the phone to 3 big labs already for an opinion.
we were digging all over the net in order to find the part that might fit.
they even did a few phone call to their suppliers for me.
I am sorry to say that none of the ones That are sold out there on the net
can fit to the spot that Toshiba created on the TG01
So you should not build on that that you can get a match.
As hilarious as it might sound this part can be replaced only
on their repair centers and not on any other place on earth...
how is that for an option?
I am starting to believe that even Apple is not as evil as Toshiba =P
I had the same problem, phone worked fine but would not charge up or connect to my computer through the USB. I talked to Toshiba UK and they told me to send it to Regenersis in Scotland. They did not even bother trying to repair it they just sent me a brand new phone free of charge, the new phone was sim locked but my original was unlocked. I contacted Toshiba again by email and 1 hour later they emailed me an unlock code. They also sent me a new back and SD card free of charge, I bought the phone second hand off Ebay !!!!!
I do not think many companies warrant their products for the second user but Toshiba do. Why not just send them your phone and get a new one....
Agreed, the process with Regenersis works well.
First I don't know how much you pay for an express delivery from your town to Scotland.
I do know that the Delivery from Israel to the Toshiba repair center in England and back will cost me around 70-80$ (insured)
ant again I will need to go to the tax office and fill the forms so they wont think I bought a new phone when I get it back...so I loose a few hours from my day and have some "fun" in the tax office lines =)
I have sent my phone to a Toshiba repair centerr in Romania with my Dad so it will be fixed soon...
My problem is not about if they will or will not replace/fix it for me =)
If I could buy the part I could fix it in a lab here for 30-40$ and get it back after 1 hour.
But Toshiba wants to fix it themselves...So the cost of the shipping+half a day off will cost me around 120$
Plus I will have to be 1 week at-least without my TG01
That's the price I need to pay because Toshiba thinks it will be nice to take also all the money from fixing straight into their pocket.
Because one day friends your warranty will be finished or you will crack the screen or break the housing...and then you will go/send by mail to the only place where you can get your device fixed.
even if you can do it yourselves in 1 minute or know that it costs 30$ to fix in a lab that is right under your house.
you will need to send it to Scotland or England or maybe one day to japan =) why not? maybe they will decide to close some Toshiba centers
and you will pay as much as Toshiba will decide you need to pay because if you did not get it you do not have any choice =P
Toshiba TG01 parts are not sold anywhere.
there is the definition for it folks:
http://en.wikipedia.org/wiki/Monopoly
and for this I strongly object.
that's why I will sell my 2 TG01(bought 1 for my brother also ) and buy others.
that its company doesn't hold me in a leash on where do I want to fix my device.
It cost me £5.50 to return the phone to Scotland and this included £500 insurance cover. There are rarely spare parts or broken phones on Ebay at the moment because they are all under warranty. After the 2 years is up parts and broken phones will start to appear on Ebay, so if you want to keep your phone alive it will be easy. I realise your personal circumstances mean the cost to return the phone is a bit high but you did buy the phone in the UK (presumably locked to Orange) so it is reasonable for the company to want to repair the phone in the country of purchase. Perhaps you should buy future phones in Israel, then you will not have this problem....
my TG01 has a broken touchscreen, which I would like to fix. Toshiba support told me to send it to a repair center in northern scotland for refund.
Shipping from Germany would be almost 15€ and I don´t know how much further the repair would cost...
Replacememt parts are almost none available; I am looking for days... The only few things I found are very expensive and not even new.
It´s really disappointing.
unfortunately the material is not very robust. The screen gets scratched very easily, the thin back cover deforms and on all TG01 I saw the usb-cover was damaged by fingernails.
http://forum.xda-developers.com/showthread.php?t=803711
If you need photos of the screen I'll post them
Ok so my Titan decided to die today, No warning whatsoever, The screen would not light up and the battery drained rapidly heating up the rear casing to a dangerous level, Not a happy puppy, Due for collection on Weds to be repaired at HTC Huntington, The thing is I do not have proof of purchase as it was bought on ebay and the IMEI codes on the device and box do not match, HTC phoned just now querying the IMEI that I gave saying it was not a valid one for the Titan, Am beginning to wonder if they will now say it is beyond repair or that I will have to foot the repair bill due to no proof of purchase etc, Oh well back to my trusty HD2 for now, So long Titan, It's been emotional........
If you want a new phone you should go to a operator, you pay 20 € more but then you have even a warranty for this .
If my Titan gets stolen within 1 year, I get a new one for free ^^
I am sorry for you and your old titan I pray that it will be fun in the mobile heaven and that it
rings very happily with the other phones there.
It is in a better place now.
Thanks, Yes normally I would go for an upgrade through O2 but am not due until march next year, Not so good having a 24 month contract, The contract phone I did have was a HD7 which I sold to a family member, But I did hate it as it was pre Mango, Hopefully I will get either this one repaired or no doubt buy another but this time make sure its brand new, In the words of Arnie "I'll be back"
Just a question ?
If you got this off ebay did you contact the seller about imei number issue ''IMEI that I gave saying it was not a valid one'' if there is something wrong then you can try for a paypal resolution if the seller cant give you a good reason for this wrong imei number. Worth thinking about ?
Mark
Thanks, I did find out from the seller that the phone had already been a replacement for his original Titan, Makes me wonder if it was a repaired/returned handset,Was meant to be the replacement I received, Its too late now to go for pay pal claim as I bought it early Jan and that normally takes a while to get refund etc, It is currently at HTC repair centre and hopefully being sorted, I haven't heard anymore from them and fingers crossed all will be fine, Using a HD7 currently and the screen seems so small lol
Got my Titan back today, Not bad going seeing as it was picked up last Wednesday 29th, Looking at the repair sheet they basically replaced : FRU-SUB ASSY,SONY,Black,LCM+Touch Window, Generic,L Sponge,P-Sensor,Poron,ETY PCBA-MAIN BOARD with SKU_ID,band 1,5,8,Regional_ID.......? lol and I now have a new IMEI number , In other words they replaced the lot, Happy that I now have it back, Lets hope this one stands the test of time, Thanks for comments and advice.
Good stuff
Happy for you
Mine is currently in Hong Kong because of the update issue. And I'm from the Philippines. Shipping costed a lot. OS just won't update and getting different errors. It was basically brand new. In fairness htc customer service is very good. Someone from Hong Kong called me yesterday and asked what the issue was. Also htc Philippines keeps on calling me for updates Hope they get it fixed or just give me a new one.
Edit: My phone is still stuck in HK. They won't send it back unless I send them the shipping cost. It's in freakin' HKD. How the hell am I going to send them the money? I mean I have the money, just don't know how. Why the hell couldn't they just send the damn phone to any of their retail stores here in the philippines and I'll give them the money. I'm so tired of going back and forth with them I might just give up. They can have the ****in' phone and I'll just start a hate campaign against them. Ironic since I have been a supproter ever since and I have actually convinced a lot in my office to use HTC phones. Really pissed off! Is there someone like Steve Jobs in HTC? Heard he did things for Apple customers out of the ordinary. No wonder they have such loyal fans.
Must admit on both occasions I have had to send HD2 and Titan back I have been very pleased with the repair service and comms and how quickly they dealt with the problems, No doubt thats not the case for everyone, I guess I have been lucky, best of luck and hope you soon get your Titan sorted soon.
Hi all,
I know there are many threads about the yellow tint problem on the XS, but, is anyone else finding it very hard to get a replacement from Sony because of this issue?
I've been waiting for well over a month now because they keep saying they have no displays or replacement units!
I bought an official Italian product from one of the biggest retail chains in Italy.
This is just not acceptible from Sony imho, I'm seriously thinking of selling my XS and getting something else..
Please share any bad experiences..
P.s. The yellow tint is now starting to turn brown!
Well, what will you get instead? A One X? Which has dead pixel issues, flickering screen issues, screen gap issues, etc?
I think Sony is being really careful with the replacement screens - this involves extra QA that slows it down.
I would not want to be the person in charge of the first screen QA...
Honestly I don't know what I'd get to replace it, but last time I had on official product from my country and needed warranty from Samsung they replaced it same day because they didn't have spare parts (Faulty SGS2).
I'm just annoyed about the aftersales, I have no problem with the XS (a part from the screen, obviuosly).
I paid premium for my XS and I expect to get treated accordingly!
I worked for years in the aftersales department of a large company and if we didn't have parts we'd replace the entire unit, the most important thing was keeping the customers happy. All Sony has said is "next week" followed by "next week" the week after and so on.
adam1000rr said:
Honestly I don't know what I'd get to replace it, but last time I had on official product from my country and needed warranty from Samsung they replaced it same day because they didn't have spare parts (Faulty SGS2).
I'm just annoyed about the aftersales, I have no problem with the XS (a part from the screen, obviuosly).
I paid premium for my XS and I expect to get treated accordingly!
I worked for years in the aftersales department of a large company and if we didn't have parts we'd replace the entire unit, the most important thing was keeping the customers happy. All Sony has said is "next week" followed by "next week" the week after and so on.
Click to expand...
Click to collapse
maybe ring them back and tell them you want your phone back repaired or a new one within a time limit ( say a week for example) or you are going to trading standards, citizens advice etc, I'm not sure what these are called in Italy but I assume you have similar
adam1000rr said:
Honestly I don't know what I'd get to replace it, but last time I had on official product from my country and needed warranty from Samsung they replaced it same day because they didn't have spare parts (Faulty SGS2).
I'm just annoyed about the aftersales, I have no problem with the XS (a part from the screen, obviuosly).
I paid premium for my XS and I expect to get treated accordingly!
I worked for years in the aftersales department of a large company and if we didn't have parts we'd replace the entire unit, the most important thing was keeping the customers happy. All Sony has said is "next week" followed by "next week" the week after and so on.
Click to expand...
Click to collapse
I have been told pretty much the same. I was told only yesterday that the remaining component they are waiting for will arrive tommorrow, and now I have just found out that it wont arrive till Monday. Phone has been at service centre since 26th April.
I first contacted Sony on the 11th of April, I'm still waiting..
It's weird that you have to do everything via Sony when you bought it a a retail store.
AFAIK the retailstore has to "fix" your problem.
I could get a replacement pretty easily, they even came to my house and replaced the phone at my front door.
That's true within the 1st 15 days from purchase (in Italy), my yellow tint appeared a couple of days later..
Today I got responce from Sony Mobile of Greece, they told me that they are waiting for the replacement screen from start of July!!!!! WTF??? maybe they are trying to short out the problem and manufacturing new parts with different construction methods...(!)
I just got mad today... two more months??? And the bad thing is that now that the weather is hot and my phone reaches 47°C the tint is worse than ever!!!! Screw me Sony!!
reptile64 said:
Today I got responce from Sony Mobile of Greece, they told me that they are waiting for the replacement screen from start of July!!!!! WTF??? maybe they are trying to short out the problem and manufacturing new parts with different construction methods...(!)
I just got mad today... two more months??? And the bad thing is that now that the weather is hot and my phone reaches 47°C the tint is worse than ever!!!! Screw me Sony!!
Click to expand...
Click to collapse
If we should screw every manufacture that has problems with bad phones, you would be without a phone...
no manufacture is faultless
I got a call from the Sony service center on Friday and thought "finally"!
Only to find out seconds later that they have received only the black displays...
I told the guy that my problem was with the display so he informed me the display is actually attached to the outer shell so I have to wait for white parts to arrive..
Seems like a bad solution to me from the start.
What happens if i damage the plastic by dropping my phone? Do I have to get a new display too to replace it? WTF?
T-Mobile in the UK replaced mine for a new one with no hassle, very good service.
This is what I usually do when the situation requires a very long wait. Go back to the service center during peak hour, make sure that many people is around, pretend to be very frustrated and raise your voice almost to the point of shouting. Demand to see a more senior staff like the manager and keep your voice up and refuse to leave until you get a satisfactory response. Make sure that everyone is listening.....demand for a refund!!! ( so you can buy another xperia s). They can do it but only to a very unhappy customer. Also mention your friend is in the press. That will force them to exchange your phone one for one! It usually works for me. ( you might need to write your script and memorize it). Good luck!
I got a replacement in 7 days... My replacement got approved in 3 days... Took4 days for processing and despatch
Sent from my LT26i using xda premium
milton.bain said:
I got a replacement in 7 days... My replacement got approved in 3 days... Took4 days for processing and despatch
Sent from my LT26i using xda premium
Click to expand...
Click to collapse
replacement of what?? is only the screen or phone replacement?
lost.dark said:
replacement of what?? is only the screen or phone replacement?
Click to expand...
Click to collapse
The phone itself. So the guys told me preserve the job sheet as our has new imei no.
Sent from my LT26i using xda premium
i sent my xperia s white to the german sony service partner. it took about one month (4 1/2 weeks) until i got my device back. My story in short words:
- sent to service because of the yellow tint issue. Also wanted a refurbishment of the cover. Both, Sony and the Service Company told me that this is no problem and won't take longer than usual (3 business days).
- after first week I got a call. Refurbishment not possible. I would have to pay als the display exchange or I have to send it to them for one more time to do this. The Sony processes won't allow such a combination. The costs would be around 180€. I decided to not do a refurbishment. Just the display exchange.
- after second week they found out, that have no more exchange parts. I don't know why it took one or two weeks to order new spare parts.
- after third week they told me that they are not able to repair it, because they dont get any spare parts.
- i just had the device for a few days and then it was 70€ cheaper already. I got very angry because they wanted to send it back without any repair done. No display exchange, no refurbishment.
- It took me a lot of mails and a lot of calls until they changed their mind and in the fourth week they exchanged my display and cover (its now black) and after one month (4 1/2 weeks) i got finally my device back. Before I had it only 2 weeks and the device was 70€ cheaper after that time.
It seems that I am not the only one in Germany. Other people did get their devices back without any repair after they have already waited for a minimum of 2 weeks
Thanks for sharing this!
I pretty much had the same problem in Germany.
the service center received my phone on april 27, TODAY (may 23) I read that the phone has been repaired and been handed over to shipping.
Almost 4 weeks is not acceptable, I think, but I dont think we can do anything about it.
I shouldnt have sent it in for repair, I should have demanded a new phone...
Lesson learned
I used to manage a service center for another large company, and if we didn't have spare parts we'd exchange the product completely, seems like common sense to me..
Getting people to wait over a month is not gonna make them happy, especially if they paid 500€ for a brand new phone!
Inviato dal mio LG-P970 con Tapatalk 2
adam1000rr said:
All Sony has said is "next week" followed by "next week" the week after and so on.
Click to expand...
Click to collapse
I sent my unit in for repairs. After two weeks, the didn't repair it but gave me a new unit. no more yellow tint.
However, I have heard many stories like yours from many brands in Italy.
If less than 10 days have passed, ask for "diritto di recesso".
(Next time get the car and come buy a new phone in Lugano, most of the times it's cheaper).
Hi,
I purchased my Z2 from eBay seller name never-msrp.
I got the phone and it was factory sealed with Dock K36 included in the box. My phone was the Asian version I think since all writing on the box was in Asian, dont know which exact language.
My question is, can I send my phone to Sony in the US for repair? or I am stuck with no warranty? Can I buy other warranty like Square Trade?
Thanks.
Iorveth said:
Hi,
I purchased my Z2 from eBay seller name never-msrp.
I got the phone and it was factory sealed with Dock K36 included in the box. My phone was the Asian version I think since all writing on the box was in Asian, dont know which exact language.
My question is, can I send my phone to Sony in the US for repair? or I am stuck with no warranty? Can I buy other warranty like Square Trade?
Thanks.
Click to expand...
Click to collapse
all Sony Xperia devices come with a 2 year warrenty, all you need is your proof of purchase weather it be an email or a physical reciept
your device should also be covered by who your purhcased from if they give a warrenty too
Iorveth said:
Hi,
I purchased my Z2 from eBay seller name never-msrp.
I got the phone and it was factory sealed with Dock K36 included in the box. My phone was the Asian version I think since all writing on the box was in Asian, dont know which exact language.
My question is, can I send my phone to Sony in the US for repair? or I am stuck with no warranty? Can I buy other warranty like Square Trade?
Thanks.
Click to expand...
Click to collapse
It is covered by the US warranty but they will offer no time frame for repair citing part-sourcing as the reason.
Envious_Data said:
all Sony Xperia devices come with a 2 year warrenty, all you need is your proof of purchase weather it be an email or a physical reciept
your device should also be covered by who your purhcased from if they give a warrenty too
Click to expand...
Click to collapse
Thanks!
You guys are sure about this?
I purchased SquareTrade 2Year Warranty anyways but just to know this for the future....
Iorveth said:
Thanks!
You guys are sure about this?
I purchased SquareTrade 2Year Warranty anyways but just to know this for the future....
Click to expand...
Click to collapse
Just curious, what issues are you having? My z2 just started having a screen issue, I bought from the same seller. Have a line at the top of the screen that flickers mirroring the bottom of the screen, almost like a row of pixels at the bottom is cut off and displaying at the top. It's bizarre. Like if I tap the soft keys, a row of light glows in unison at the top of the screen in the same place...
Iorveth said:
Thanks!
You guys are sure about this?
I purchased SquareTrade 2Year Warranty anyways but just to know this for the future....
Click to expand...
Click to collapse
i have been told this by a sony Team 6 dev,Team 7 deb, Sony customer Support in uk and japan, all xperia devices come with 2 yr warrenty nomatter where you got it from
Envious_Data said:
i have been told this by a sony Team 6 dev,Team 7 deb, Sony customer Support in uk and japan, all xperia devices come with 2 yr warrenty nomatter where you got it from
Click to expand...
Click to collapse
Interesting, I just got off the phone with Sony regarding the issue I'm having and they said that I don't have a valid warranty...Hmmm.
i got my Z2 about 4 months ago from eBay (seller: never-msrp),.... i had a problem with my phone so i contacted the seller, unfortunate its the 30 days period already,....
so they directed me to Sony HK (Hong Kong) which was where the phone was original from or sold,.... i told them the problem with my phone,... they tried to help me fix it over the phone but unfortunately we couldn't so they told me that i had to send it over and most likely its covered under the manufacturer warranty,... so they ask me to e-mail them a copy of the receipt / proof of purchase before we can proceed with the process,... so i forward them a copy of the receipt from eBay and also from PayPal,....
they got back to me a day later,... and dismissed my claim because the phone was purchased overseas,.. so they can't fulfill the warranty,....
i guess there's some laws against products being purchased where ever you may be and being sent / used to a different country / overseas....
cHoLoCoY said:
i got my Z2 about 4 months ago from eBay (seller: never-msrp),.... i had a problem with my phone so i contacted the seller, unfortunate its the 30 days period already,....
so they directed me to Sony HK (Hong Kong) which was where the phone was original from or sold,.... i told them the problem with my phone,... they tried to help me fix it over the phone but unfortunately we couldn't so they told me that i had to send it over and most likely its covered under the manufacturer warranty,... so they ask me to e-mail them a copy of the receipt / proof of purchase before we can proceed with the process,... so i forward them a copy of the receipt from eBay and also from PayPal,....
they got back to me a day later,... and dismissed my claim because the phone was purchased overseas,.. so they can't fulfill the warranty,....
i guess there's some laws against products being purchased where ever you may be and being sent / used to a different country / overseas....
Click to expand...
Click to collapse
Just contact Sony USA. They will tell you that your phone is covered but since it was designed and sold for a foreign market they will offer no timeframe for returning it to you. (They say 15 days for USA products) If they have to source parts directly from Hong Kong it can take time. I've done this twice with no problem whatsoever, including my z2 from Tawain. If it helps I've always communicated with Sony via chat on the USA website. I'm 99% positive every Sony phone comes with a 2 year warranty.
jiggyb21 said:
Just contact Sony USA. They will tell you that your phone is covered but since it was designed and sold for a foreign market they will offer no timeframe for returning it to you. (They say 15 days for USA products) If they have to source parts directly from Hong Kong it can take time. I've done this twice with no problem whatsoever, including my z2 from Tawain. If it helps I've always communicated with Sony via chat on the USA website. I'm 99% positive every Sony phone comes with a 2 year warranty.
Click to expand...
Click to collapse
That's who I contacted, the Sony USA service line. I'll try chat later today, that may work better actually since maybe there's a way I can upload pictures into the chat to show my issue.
tom1226 said:
That's who I contacted, the Sony USA service line. I'll try chat later today, that may work better actually since maybe there's a way I can upload pictures into the chat to show my issue.
Click to expand...
Click to collapse
Well you could always send it through the Hong Kong Sony Repair Centre. Just lie and make it clear that it was bought while in Hong Kong.
If they want to be deceitful scum bags then a white lie is in order to get what you rightfully deserve.
stevles said:
Well you could always send it through the Hong Kong Sony Repair Centre. Just lie and make it clear that it was bought while in Hong Kong.
If they want to be deceitful scum bags then a white lie is in order to get what you rightfully deserve.
Click to expand...
Click to collapse
Hmm maybe. Going to stop at a Sony store and see if they can help me out. If not, how would I go about finding out where my z2 originated? The box and everything is all printed in English.
tom1226 said:
Hmm maybe. Going to stop at a Sony store and see if they can help me out. If not, how would I go about finding out where my z2 originated? The box and everything is all printed in English.
Click to expand...
Click to collapse
It sucks that you are having such a hard time. I've been singing the praises of Sony mobile support for years. I had such a good experience on more than one occasion.
All I had to do was give them my IMEI on Sony USA chat and they told me when, where, and intended sales market.
tom1226 said:
Hmm maybe. Going to stop at a Sony store and see if they can help me out. If not, how would I go about finding out where my z2 originated? The box and everything is all printed in English.
Click to expand...
Click to collapse
Yeah IMEI lookup.
Google is your friend
I checked my device's imei at sony japan and shocked me, is it only for japanese made Sony device? Check here: http://103.4.144.182/sonymobile.co.jp/
jiggyb21 said:
It sucks that you are having such a hard time. I've been singing the praises of Sony mobile support for years. I had such a good experience on more than one occasion.
All I had to do was give them my IMEI on Sony USA chat and they told me when, where, and intended sales market.
Click to expand...
Click to collapse
Thanks for the thoughts haha. I'm not giving up, just been too busy to take care of this (work, grad school starting back up, wedding planning). Going to try Sony on the live chat tonight after my video uploads to YouTube so I can link them and show the problem. I'll drop a link here too.
Guy at the Sony store was super nice, and thought it was really bizarre. He said they couldn't do anything in store to help though, that corporate had taken all techs out of the stores and any replacements, etc. have to go through being sent in now. Said if I'd been there in like Feb. I'd have just left with a new phone. Oh well, **** happens, I still love the Xperia devices. I just hope that Sony will honor the warranty, as it's an obvious defect.
Video link in case you're interested: http://youtu.be/BHtR5hylmN4
---------- Post added at 09:52 PM ---------- Previous post was at 09:34 PM ----------
stevles said:
Well you could always send it through the Hong Kong Sony Repair Centre. Just lie and make it clear that it was bought while in Hong Kong.
If they want to be deceitful scum bags then a white lie is in order to get what you rightfully deserve.
Click to expand...
Click to collapse
Sigh, this looks like my only option. Sony US is telling me that since the IMEI shows that the device was bought in HK (assuming that's where it was imported from), that I would be responsible for the cost of any repairs that need to be done. And the kicker is they can't give me an estimate as to what those repairs would cost.
really Sony?
tom1226 said:
Thanks for the thoughts haha. I'm not giving up, just been too busy to take care of this (work, grad school starting back up, wedding planning). Going to try Sony on the live chat tonight after my video uploads to YouTube so I can link them and show the problem. I'll drop a link here too.
Guy at the Sony store was super nice, and thought it was really bizarre. He said they couldn't do anything in store to help though, that corporate had taken all techs out of the stores and any replacements, etc. have to go through being sent in now. Said if I'd been there in like Feb. I'd have just left with a new phone. Oh well, **** happens, I still love the Xperia devices. I just hope that Sony will honor the warranty, as it's an obvious defect.
Video link in case you're interested: http://youtu.be/BHtR5hylmN4
---------- Post added at 09:52 PM ---------- Previous post was at 09:34 PM ----------
Sigh, this looks like my only option. Sony US is telling me that since the IMEI shows that the device was bought in HK (assuming that's where it was imported from), that I would be responsible for the cost of any repairs that need to be done. And the kicker is they can't give me an estimate as to what those repairs would cost.
Click to expand...
Click to collapse
Mmmm I had a TL I got on Ebay here in the US but the phone was an att model and they didn't care I got it on ebay, I just had to open a service request.
I also got my asian model (need to do the imei lookup) and that Sony don't cover it's warranty here in the US is pretty shocking and something to consider. Maybe it's squaretrade time for me also.
I'd be curious what happens eventually.
Good Luck
As the title goes, I have a Zuk Z2 as my primary phone with a good deal of data on it that needs recovering. Display is absolutely trashed and disposed off by now. Tried ordering off AliExpress, but seems like they don't take orders for India anymore since the government's app bans. Tried MaxBhi, returned a defective product twice and got told the third time that they don't have any parts left. Tried my local electronics corner in the city, but to no avail as the parts for a 5+ year phone have to be sourced from... China. Yep.
Question is, anybody know of a Chinese supplier I can online-order to India? (other than AliExpress, sadly)
P.S. I'm done with doing the "order--get defective part--return shipping--replacement with defective part" cycle with these local businesses like touchlcdhouse.com. And oh, I still haven't gotten my refund 2 months later, so this becomes an expensive exercise very quickly. That's why I need your help :'(