Related
Hi all..I recently bought an XDA from an O2 outlet here in Ireland which I subsequently sent back due to speaker problems. Having waited two days for my replacement XDA, (in the interim I was given a Nokia 5110 as a substitute phone, I'm sure they got it out of a musuem..) I finally picked it up yesterday. The retailer told me it was a brand new phone and that it had come out of a sealed box. When I picked up the phone I noticed marks on the top of the aerial consistent with a fall or even with someone nibbling on it! I pointed this out to the retailer and was assured again that the phone was brand new. Giving the benefit of the doubt I brought the phone home, hooked it up to the PC and went to adjust the memory allocation as I was gonna transfer a large number of mp3s to it. Now the XDA I originally bought had 64MB RAM, the unit I was given as its replacement had 32MB RAM - so much for it being a brand new phone! Also the battery took less than 2 hours to fully charge - on my original XDA the initial charge took approx 4 hours with subsequent recharges taking about 2 hours, the same length of time my supposedly "new" XDA took to fully charge on what should have been it's initial charge.
At this point something a friend said with regard to technology popped into my head, call it paranoia but he is fully convinced that Ireland receives the rejects, previously repaired, or just downright faulty items of technology where they are pawned off as being brand new. My experience with this XDA seems to bear it out. I rang the O2 retailer back and informed them that the phone I received was not new and when I explained my reasons why, I was told that the phone was probably a new one alright but that it had just been sitting in its box in a shop and not sold, hence the 32MB rather than 64MB version I was given. It didn't explain the marks around the aerial or why the initial charge took only as long as a phone that's been in use before to charge.
Am I being paranoid here or are companies chancing their arm by sending units that are technically second hand to Ireland (or other countries for that matter) for resale as new units? Does anyone else have a similiar experience, not necessarily with the XDA but with other top of the range (and expensive!) products, technological or otherwise?
Personally I'd take it back and tell them where to stick it....
Even if it is brand new... you bought a 64mb XDA...
It does sound rather fishy though... I think you've got enough reason to be 'paranoid'.
ask them how a brand new XDA can have only 32mb of RAM... I doubt they'll be able to give you that answer...
I've heard on various occasions companies such as dixons selling 'brand new' hardware (computers in one instance) where the customer brought it home to find the previous owners information including credit card number and other sensitive stuff...
Its not necessarily O2 that are screwing you over... it could be their manager or area manager that’s trying to cut a little from their budget...
either way that phone certainly doesn't sound 'brand' new.... probably someone’s reject that took it back last year.
Ian.
Hello from Ireland
I had the exact same thing from O2 as well, you might have my old phone, I bought a 32mb one but the screen was scatched so they excahnged it again for another crap one, so I rang O2 UK and told them my worries and I got one sent fromt he UK, perfect and no worries at all. Its cheaper in the UK aswell. You are legally entitled to a full refund if it does not meet the standards you expected and was told about "not fit for the purpose it was sold" is the lawyers talk!! I spoke to a mate who works for O2 in Limerick (head office) and told me that they do actually refurb the phones. for returns etc. so I would demand a brand new one with 64mb and threaten them with vodafone or metior that will scare them!!
Gary
--------------------------------
[email protected]
xda
hi
you need to kick up a fuss e-mail trading, or. or europe and every one you can think of this is disgracefull dont take there c***
Just to update you on my phone situation...having been told that my replacement XDA was a new unit I tried a few things to prove/disprove this...I backed up my calendar and contact info using Permanent Save and when I hit OK it backed up my info but it also restored the previously stored info on the phone, which, if as alleged, this phone was new then there should have been no such info already on the phone. Not to my surprise when I went into my contacts there were names and numbers that I did not recognise. I even have the home number of the individual who previously owned my phone! So what I'm wondering now is what to do next, who can I complain to and what will O2 do to compensate me for their mistake?
Also the retailer from whom I bought the phone left a voice message saying they have a brand new 64MB XDA waiting for me instore. It will be interesting to see if in fact the phone is brand new and not a refurb as Gary says is the norm for O2. Cheers for your tale Gary, I was contemplating getting a refund but I love my XDA and hopefully I'll have no problems with this next unit. Will keep you posted.
Hi
Just to let you know the 32Mb model was released early, and was replaced by the 64mb model. There was an offer for o2 staff, including family and friends to purchase the 32mb xda for 99 pounds ( i did !)
I also recall that the o2 shops had a limited supply of 32mb xda (advertised as reconditioned) which they were selling for 99 pounds.
You may have got one of these phones. It may have been a genuine mistake from the store. However, they cannot give you a 32mb model in exchange for a 64mb model.
nice to see your retailer is offering you a 64mb one...
what happened?
cheers,
Ian.
After talking to TOSHIBA toady and after communicating with them through emails
for more than a week this is the answer I got from them all:
"but unfortunately we cannot provide spare parts outside our repair center"
let me explain what is so "unfortunate" in a global company that does not sell parts for its devices:
I need to send the device to the place I bought it (UK) in an insured express mail AND I am also paying on the back delivery
I will take a day off to pass in the tax office lines in order to fill the papers so they will not to stop my device and ask for taxes of it again.
It is also very "unfortunate" that if the defect will not be covered by warranty Toshiba will get some extra money from my pocket and not any other lab in the world which is not owned by the company =)
Think about a world where you bought a car that were manufactured in japan and you need to send the car!! to japan!!! for a lamp =)
because the company is as just as greedy as Toshiba and they
"cannot provide spare parts outside our repair center"
by the way...If you wanna know I called my garage today to ask them if I want to buy a part from them if this is a problem...not a lamp...an entire gear box!! they said no problem and gave me the price.
I own a laptop...Called the company and told them I need some spare parts...my computer is 1 month old and they gave me the prices but mentioned this may harm my warranty...
So other companies would sell me even a hammer to smash my device if I want it as long as I understand that this harms/cancels my warranty
But not Toshiba.
they will make sure I will fix it under their roof so my 1$ will go to them and not to any other person in the world.
I just needed the micro usb female...
we have enough HTC labs that can do it here in Israel
but just because Toshiba needs my 1$
(yes yes!!! this is how much the part costs for devices like HTC HD2 or HTC DESIRE you can even get it in 5/20 packs on ebay just like any other part you want for an HTC device)
I need to pay 160$ (postage+the perfect day off in order to go and fill the forms)
So goes the global concept in Toshiba...and here comes their small greedy village =)
I am not sure I will fix my device...I think of just letting it rot in the drawer.
I feel sorry for the unlucky person to buy it from me here or in any other part of the world that Toshiba don't have a repair center for the TG01.
maybe I will try my luck on ebay.
Learn From my story...Ban Toshiba!!!
I think your problem is more Tax- related, than anything else. If you buy a device you should always make sure, that it will be fully supported in your country. There are meny devices without worldwide support, you have to live with that.
Not True
The tax related problem is solved by papers-you just list your device so they wont think you got a phone by mail (for this you need to pay taxes)
In many countries there are various Global companies that don't give direct service
But there are always others who can give you the service...
Lets say that you buy a Ferrari(lucky you =)
but then something happens and a part in your car is broken...
So...Now you are going to send your car to the closest Ferrari garage in..
MMm Italy right?....
nice trip for a car...Its much better than the company to send you the part if it can easily be replaced in any other garage near your house or by yourself? NOT!
Give me the name of your state and I will give you countless names of various Companies that does not have a direct link to a repair center near your house yet you can easily repair their products in other labs and order parts online.
This is actually the first time in my life I got into such a situation when a
company does not sell parts to its products!!!
This is a very greedy method...you are forced to repair what you buy only in 1 place!!! even if it is thousands of miles away from your home.
I have several labs in my city that fix HTC,Apple,Samsung and so on...with original and non-original parts for your choice...so why does Toshiba need to be different???
Man I hope Toshiba wont move the repair center in your town.
if you did not get it this is the only place you can get your TG01 repaired
It is most unlikely that Toshiba actually fabricate the uUSB female connector themselves; likely an identical or very close match could be obtained via one of the many electronic parts suppliers and could then be fitted by yourself or a friendly local workshop.
One source I am aware of is Farnell in the UK. [URL="http://uk.farnell.com/jsp/search/browse.jsp?N=500006+1002290+5255151+232999+574277&Ntk=gensearch_001&Ntt=micro+usb&Ntx=mode+matchallpartial&No=0&getResults=true&appliedparametrics=true&locale=en_UK&catalogId=&prevNValues=500006+1002290&filtersHidden=false&appliedHidden=false&originalQueryURL=%2Fjsp%2Fsearch%2Fbrowse.jsp%3FN%3D500006%2B1002290%26Ntk%3Dgensearch_001%26Ntt%3Dmicro%2Busb%26Ntx%3Dmode%2Bmatchallpartial%26No%3D0%26getResults%3Dtrue%26appliedparametrics%3Dtrue%26locale%3Den_UK%26catalogId%3D%26prevNValues%3D500006%2B1002290"]This page [/URL]lists all the varaiations of Type AB uUSB Receptacles for surface mount - bottom, top and mid.
The biggest challenge is to be able to remove the original and resolder a new item working at surface mount scale with hand tools rather than as part of the manufactire process using flow soldering.
Anyway, best of luck and I hope you are able to resolve.
I took the phone to 3 big labs already for an opinion.
we were digging all over the net in order to find the part that might fit.
they even did a few phone call to their suppliers for me.
I am sorry to say that none of the ones That are sold out there on the net
can fit to the spot that Toshiba created on the TG01
So you should not build on that that you can get a match.
As hilarious as it might sound this part can be replaced only
on their repair centers and not on any other place on earth...
how is that for an option?
I am starting to believe that even Apple is not as evil as Toshiba =P
I had the same problem, phone worked fine but would not charge up or connect to my computer through the USB. I talked to Toshiba UK and they told me to send it to Regenersis in Scotland. They did not even bother trying to repair it they just sent me a brand new phone free of charge, the new phone was sim locked but my original was unlocked. I contacted Toshiba again by email and 1 hour later they emailed me an unlock code. They also sent me a new back and SD card free of charge, I bought the phone second hand off Ebay !!!!!
I do not think many companies warrant their products for the second user but Toshiba do. Why not just send them your phone and get a new one....
Agreed, the process with Regenersis works well.
First I don't know how much you pay for an express delivery from your town to Scotland.
I do know that the Delivery from Israel to the Toshiba repair center in England and back will cost me around 70-80$ (insured)
ant again I will need to go to the tax office and fill the forms so they wont think I bought a new phone when I get it back...so I loose a few hours from my day and have some "fun" in the tax office lines =)
I have sent my phone to a Toshiba repair centerr in Romania with my Dad so it will be fixed soon...
My problem is not about if they will or will not replace/fix it for me =)
If I could buy the part I could fix it in a lab here for 30-40$ and get it back after 1 hour.
But Toshiba wants to fix it themselves...So the cost of the shipping+half a day off will cost me around 120$
Plus I will have to be 1 week at-least without my TG01
That's the price I need to pay because Toshiba thinks it will be nice to take also all the money from fixing straight into their pocket.
Because one day friends your warranty will be finished or you will crack the screen or break the housing...and then you will go/send by mail to the only place where you can get your device fixed.
even if you can do it yourselves in 1 minute or know that it costs 30$ to fix in a lab that is right under your house.
you will need to send it to Scotland or England or maybe one day to japan =) why not? maybe they will decide to close some Toshiba centers
and you will pay as much as Toshiba will decide you need to pay because if you did not get it you do not have any choice =P
Toshiba TG01 parts are not sold anywhere.
there is the definition for it folks:
http://en.wikipedia.org/wiki/Monopoly
and for this I strongly object.
that's why I will sell my 2 TG01(bought 1 for my brother also ) and buy others.
that its company doesn't hold me in a leash on where do I want to fix my device.
It cost me £5.50 to return the phone to Scotland and this included £500 insurance cover. There are rarely spare parts or broken phones on Ebay at the moment because they are all under warranty. After the 2 years is up parts and broken phones will start to appear on Ebay, so if you want to keep your phone alive it will be easy. I realise your personal circumstances mean the cost to return the phone is a bit high but you did buy the phone in the UK (presumably locked to Orange) so it is reasonable for the company to want to repair the phone in the country of purchase. Perhaps you should buy future phones in Israel, then you will not have this problem....
my TG01 has a broken touchscreen, which I would like to fix. Toshiba support told me to send it to a repair center in northern scotland for refund.
Shipping from Germany would be almost 15€ and I don´t know how much further the repair would cost...
Replacememt parts are almost none available; I am looking for days... The only few things I found are very expensive and not even new.
It´s really disappointing.
unfortunately the material is not very robust. The screen gets scratched very easily, the thin back cover deforms and on all TG01 I saw the usb-cover was damaged by fingernails.
http://forum.xda-developers.com/showthread.php?t=803711
If you need photos of the screen I'll post them
In case anyone's still interested in purchasing:
http://www.newegg.com/Product/Product.aspx?Item=0EJ-0009-00001
Amazing that there have been so many deals for the View. Is HTC trying to kill off its stock? I absolutely love mine. The only thing I'd ask is for it to be slightly lighter, but aside from that, the hardware is absolutely perfect for me.
I was gonna buy it, but after looking at the reviews of the marketplace seller I just cant do it.
Seems like even the 5 star reviews were saying the seller was horrible.
jacobbones said:
I was gonna buy it, but after looking at the reviews of the marketplace seller I just cant do it.
Seems like even the 5 star reviews were saying the seller was horrible.
Click to expand...
Click to collapse
Probably the majority of the users here with the View purchased theirs through through that seller - 1SaleADay. Most of us got it directly from the 1SaleADay website when they had it for sale there more than once. Yes, they're very slow and may not respond to questions, but it's because their products are dropped shipped. While it's no excuse for poor customer service, the fact is that they are merely a middle man selling the product. They don't actually have the product in stock at their own warehouses. It's wholly dependent on the company with the stock to get things shipped out. Again, it's no excuse, but it helps to provide a better understanding of what kind of company they are, along with how they're able to offer things cheaper than many other companies.
That said, everyone received their Views ordered through 1SaleADay in new, as-described condition (with the few exceptions that there always are when anything is shipped from any company). Purchasing through New Egg provides an added layer of protection for the buyer that none of us who purchased directly from 1SaleADay had. So if you really want one, I wouldn't let the seller put you off from buying it in this case. Generally I wouldn't say that for marketplace sellers (feedback is a great way to know who to buy from and who not to buy from), but in this case, it's a little different. It's a good price for a great device.
bsweetness said:
Probably the majority of the users here with the View purchased theirs through through that seller - 1SaleADay. Most of us got it directly from the 1SaleADay website when they had it for sale there more than once. Yes, they're very slow and may not respond to questions, but it's because their products are dropped shipped.
Click to expand...
Click to collapse
What is dropped shipped? I haven't heard that term before.
I got mine from eBay before Christmas from that one seller that sold 2000 in one day and then 3000 in one day the week after (bidallies I believe). No soft packing material, just cardboard, but mine arrived without a scratch. I'd say dealing with Newegg is the absolute best place to buy it, since you get their guarantee. It clearly says there is a 1 year warranty too, so that helps.
Paul22000 said:
What is dropped shipped? I haven't heard that term before.
I got mine from eBay before Christmas from that one seller that sold 2000 in one day and then 3000 in one day the week after (bidallies I believe). No soft packing material, just cardboard, but mine arrived without a scratch. I'd say dealing with Newegg is the absolute best place to buy it, since you get their guarantee. It clearly says there is a 1 year warranty too, so that helps.
Click to expand...
Click to collapse
The all-knowing Wikipedia explains it better than I can:
"Drop shipping is a supply chain management technique in which the retailer does not keep goods in stock, but instead transfers customer orders and shipment details to either the manufacturer or a wholesaler, who then ships the goods directly to the customer. As in retail businesses, the majority of retailers make their profit on the difference between the wholesale and retail price but some retailers earn an agreed percentage of the sales in commission, paid by the wholesaler to the retailer."
So, the seller doesn't have the actual items, they ship from somewhere else, and the seller has little information on the items beyond what the manufacturer or wholesaler gives them. It definitely makes good customer service more difficult. It's not an excuse for the complete lack of customer service that 1SaleADay has however.
With the View, which ships from the U.S., this isn't so much of a problem. Pretty much everyone received their orders in a week to a week and a half. Where most of 1SaleADay's negative feedback comes from is much of the other stuff they sell, which is actually held and shipped from somewhere overseas (often China). Many of the items are sub-par, they break easily (often in transit), and it takes far too long for them to arrive. Before ordering my View, I had made two previous purchases through their site. The items arrived as described, and they worked just fine, but it took over three weeks for them to arrive. In addition to this, given the nature of how they do business, it's next to impossible to return anything through 1SaleADay or receive a refund. So, people buy cheap junk from them, it takes a month to arrive from somewhere overseas, and then when it doesn't work or breaks quickly, they're unable to get a refund or replacement, and in turn leave negative feedback (which is understandable). But sometimes, they do sell some good stuff, like the View. And I'd feel even more comfortable purchasing through New Egg because they have other customer protection measures in place.
Well I ended up buying the evo from newegg.
Im in no rush for it anyways. See how it goes
I ordered mine from 1saleaday and received it within 5 days of the order.
Hi all,
I know there are many threads about the yellow tint problem on the XS, but, is anyone else finding it very hard to get a replacement from Sony because of this issue?
I've been waiting for well over a month now because they keep saying they have no displays or replacement units!
I bought an official Italian product from one of the biggest retail chains in Italy.
This is just not acceptible from Sony imho, I'm seriously thinking of selling my XS and getting something else..
Please share any bad experiences..
P.s. The yellow tint is now starting to turn brown!
Well, what will you get instead? A One X? Which has dead pixel issues, flickering screen issues, screen gap issues, etc?
I think Sony is being really careful with the replacement screens - this involves extra QA that slows it down.
I would not want to be the person in charge of the first screen QA...
Honestly I don't know what I'd get to replace it, but last time I had on official product from my country and needed warranty from Samsung they replaced it same day because they didn't have spare parts (Faulty SGS2).
I'm just annoyed about the aftersales, I have no problem with the XS (a part from the screen, obviuosly).
I paid premium for my XS and I expect to get treated accordingly!
I worked for years in the aftersales department of a large company and if we didn't have parts we'd replace the entire unit, the most important thing was keeping the customers happy. All Sony has said is "next week" followed by "next week" the week after and so on.
adam1000rr said:
Honestly I don't know what I'd get to replace it, but last time I had on official product from my country and needed warranty from Samsung they replaced it same day because they didn't have spare parts (Faulty SGS2).
I'm just annoyed about the aftersales, I have no problem with the XS (a part from the screen, obviuosly).
I paid premium for my XS and I expect to get treated accordingly!
I worked for years in the aftersales department of a large company and if we didn't have parts we'd replace the entire unit, the most important thing was keeping the customers happy. All Sony has said is "next week" followed by "next week" the week after and so on.
Click to expand...
Click to collapse
maybe ring them back and tell them you want your phone back repaired or a new one within a time limit ( say a week for example) or you are going to trading standards, citizens advice etc, I'm not sure what these are called in Italy but I assume you have similar
adam1000rr said:
Honestly I don't know what I'd get to replace it, but last time I had on official product from my country and needed warranty from Samsung they replaced it same day because they didn't have spare parts (Faulty SGS2).
I'm just annoyed about the aftersales, I have no problem with the XS (a part from the screen, obviuosly).
I paid premium for my XS and I expect to get treated accordingly!
I worked for years in the aftersales department of a large company and if we didn't have parts we'd replace the entire unit, the most important thing was keeping the customers happy. All Sony has said is "next week" followed by "next week" the week after and so on.
Click to expand...
Click to collapse
I have been told pretty much the same. I was told only yesterday that the remaining component they are waiting for will arrive tommorrow, and now I have just found out that it wont arrive till Monday. Phone has been at service centre since 26th April.
I first contacted Sony on the 11th of April, I'm still waiting..
It's weird that you have to do everything via Sony when you bought it a a retail store.
AFAIK the retailstore has to "fix" your problem.
I could get a replacement pretty easily, they even came to my house and replaced the phone at my front door.
That's true within the 1st 15 days from purchase (in Italy), my yellow tint appeared a couple of days later..
Today I got responce from Sony Mobile of Greece, they told me that they are waiting for the replacement screen from start of July!!!!! WTF??? maybe they are trying to short out the problem and manufacturing new parts with different construction methods...(!)
I just got mad today... two more months??? And the bad thing is that now that the weather is hot and my phone reaches 47°C the tint is worse than ever!!!! Screw me Sony!!
reptile64 said:
Today I got responce from Sony Mobile of Greece, they told me that they are waiting for the replacement screen from start of July!!!!! WTF??? maybe they are trying to short out the problem and manufacturing new parts with different construction methods...(!)
I just got mad today... two more months??? And the bad thing is that now that the weather is hot and my phone reaches 47°C the tint is worse than ever!!!! Screw me Sony!!
Click to expand...
Click to collapse
If we should screw every manufacture that has problems with bad phones, you would be without a phone...
no manufacture is faultless
I got a call from the Sony service center on Friday and thought "finally"!
Only to find out seconds later that they have received only the black displays...
I told the guy that my problem was with the display so he informed me the display is actually attached to the outer shell so I have to wait for white parts to arrive..
Seems like a bad solution to me from the start.
What happens if i damage the plastic by dropping my phone? Do I have to get a new display too to replace it? WTF?
T-Mobile in the UK replaced mine for a new one with no hassle, very good service.
This is what I usually do when the situation requires a very long wait. Go back to the service center during peak hour, make sure that many people is around, pretend to be very frustrated and raise your voice almost to the point of shouting. Demand to see a more senior staff like the manager and keep your voice up and refuse to leave until you get a satisfactory response. Make sure that everyone is listening.....demand for a refund!!! ( so you can buy another xperia s). They can do it but only to a very unhappy customer. Also mention your friend is in the press. That will force them to exchange your phone one for one! It usually works for me. ( you might need to write your script and memorize it). Good luck!
I got a replacement in 7 days... My replacement got approved in 3 days... Took4 days for processing and despatch
Sent from my LT26i using xda premium
milton.bain said:
I got a replacement in 7 days... My replacement got approved in 3 days... Took4 days for processing and despatch
Sent from my LT26i using xda premium
Click to expand...
Click to collapse
replacement of what?? is only the screen or phone replacement?
lost.dark said:
replacement of what?? is only the screen or phone replacement?
Click to expand...
Click to collapse
The phone itself. So the guys told me preserve the job sheet as our has new imei no.
Sent from my LT26i using xda premium
i sent my xperia s white to the german sony service partner. it took about one month (4 1/2 weeks) until i got my device back. My story in short words:
- sent to service because of the yellow tint issue. Also wanted a refurbishment of the cover. Both, Sony and the Service Company told me that this is no problem and won't take longer than usual (3 business days).
- after first week I got a call. Refurbishment not possible. I would have to pay als the display exchange or I have to send it to them for one more time to do this. The Sony processes won't allow such a combination. The costs would be around 180€. I decided to not do a refurbishment. Just the display exchange.
- after second week they found out, that have no more exchange parts. I don't know why it took one or two weeks to order new spare parts.
- after third week they told me that they are not able to repair it, because they dont get any spare parts.
- i just had the device for a few days and then it was 70€ cheaper already. I got very angry because they wanted to send it back without any repair done. No display exchange, no refurbishment.
- It took me a lot of mails and a lot of calls until they changed their mind and in the fourth week they exchanged my display and cover (its now black) and after one month (4 1/2 weeks) i got finally my device back. Before I had it only 2 weeks and the device was 70€ cheaper after that time.
It seems that I am not the only one in Germany. Other people did get their devices back without any repair after they have already waited for a minimum of 2 weeks
Thanks for sharing this!
I pretty much had the same problem in Germany.
the service center received my phone on april 27, TODAY (may 23) I read that the phone has been repaired and been handed over to shipping.
Almost 4 weeks is not acceptable, I think, but I dont think we can do anything about it.
I shouldnt have sent it in for repair, I should have demanded a new phone...
Lesson learned
I used to manage a service center for another large company, and if we didn't have spare parts we'd exchange the product completely, seems like common sense to me..
Getting people to wait over a month is not gonna make them happy, especially if they paid 500€ for a brand new phone!
Inviato dal mio LG-P970 con Tapatalk 2
adam1000rr said:
All Sony has said is "next week" followed by "next week" the week after and so on.
Click to expand...
Click to collapse
I sent my unit in for repairs. After two weeks, the didn't repair it but gave me a new unit. no more yellow tint.
However, I have heard many stories like yours from many brands in Italy.
If less than 10 days have passed, ask for "diritto di recesso".
(Next time get the car and come buy a new phone in Lugano, most of the times it's cheaper).
Is there anyone who has purchased Xperia Z Ultra Hong Kong version in Hong Kong directly? :laugh:
I have a screen problem as others have, but a little bit different. I want to post the dropbox link, but XDA do not allow me.
I am contacting the Sony Care Hong Kong for service, and they ask me to provide receipt of purchase in HONG KONG.
I bought mine in Hong Kong but I dumped the receipt when I came back to Canada to empty my pocket. And I don't
remember the store name exactly for re-issuing the receipt. You know how Hong Kong looks like. So many buildings and
stores...wow..
Anyway, even I provided my IMEI number, but they still insist the receipt. I don't understand why for this model is just 2 month
old in the world!
So...I am asking the members here.
Is there anyone who lives in Hong Kong? and can you send the receipt to my email? Please?:laugh:
By the way, I will never buy any sony product in my life any more! I never had any problem with Samsung and Apple!!
bearpc100 said:
By the way, I will never buy any sony product in my life any more! I never had any problem with Samsung and Apple!!
Click to expand...
Click to collapse
There are issues with all manufacturers. I've had bad experiences with Samsung in the past, but that doesn't mean all Samsung phones/tablets have issues.
The same goes for every manufacturer out there, and to be honest I think Samsung has got more problems to solve then Sony on global scale
Sent from my C6603 using xda app-developers app
Had same problem with mine except I got a parallel import from unauthorized retailer in bangkok. Mad that I had a defective phone having spent so much money, I stopped through hong kong (on one of my flights to bkk for work) determined to get the phone fixed. Talked to the manager at causeway bay's service center. I was there for 3-4 hours complaining and telling them how ****ed their no receipt no warranty policy is, especially in this Z Ultra defect case. The best he could do for me was give me a laughable discount on the hardware/lcd repair cost, I paid slightly less than the original 2450hkd repair cost. They couldn't repair it due to "not having parts" in, and just gave me a new phone, which came with a 6 month warranty.
Sorry but sending you an actual real receipt isn't going to work. A valid hkg sony recognized receipt from an "authorized retailer" will have the IMEI number printed on it. I have a second ZU which I bought on taobao which has this receipt and IMEI number printed on it which gives me a 1 year warranty as long as this receipt doesn't get lost.
But I got ****ed by sony on the other unit for buying from a stall at MBK in Bangkok.
Expensive lesson for me. Sorry, I feel your anger and pain, but look at me if you want to know what your options are. Well, you don't have to fly to Hong Kong like I did, but you can wait til the phone gets released in your area, then hit up Sony for the repair bill.
dobygot said:
Had same problem with mine except I got a parallel import from unauthorized retailer in bangkok. Mad that I had a defective phone having spent so much money, I stopped through hong kong (on one of my flights to bkk for work) determined to get the phone fixed. Talked to the manager at causeway bay's service center. I was there for 3-4 hours complaining and telling them how ****ed their no receipt no warranty policy is, especially in this Z Ultra defect case. The best he could do for me was give me a laughable discount on the hardware/lcd repair cost, I paid slightly less than the original 2450hkd repair cost. They couldn't repair it due to "not having parts" in, and just gave me a new phone, which came with a 6 month warranty.
Sorry but sending you an actual real receipt isn't going to work. A valid hkg sony recognized receipt from an "authorized retailer" will have the IMEI number printed on it. I have a second ZU which I bought on taobao which has this receipt and IMEI number printed on it which gives me a 1 year warranty as long as this receipt doesn't get lost.
But I got ****ed by sony on the other unit for buying from a stall at MBK in Bangkok.
Expensive lesson for me. Sorry, I feel your anger and pain, but look at me if you want to know what your options are. Well, you don't have to fly to Hong Kong like I did, but you can wait til the phone gets released in your area, then hit up Sony for the repair bill.
Click to expand...
Click to collapse
I think you're right. I may have to wait till the phone gets releases in Canada or U.S. Stupid policy Sony has. They are not the"SONY" in '90s any more. They do not have a common sense. They will lose their reputation gradually if they keep their attitude toward customers like this. I will never buy any Sony product in my life any more. No receipt no warranty for the product released less than 2 month? Nonsense!
bearpc100 said:
I think you're right. I may have to wait till the phone gets releases in Canada or U.S. Stupid policy Sony has. They are not the"SONY" in '90s any more. They do not have a common sense. They will lose their reputation gradually if they keep their attitude toward customers like this. I will never buy any Sony product in my life any more. No receipt no warranty for the product released less than 2 month? Nonsense!
Click to expand...
Click to collapse
This is why I'm glad I live in the UK. The whole "no receipt, no warranty" thing is illegal there. Unfortunately, I'm in India at the moment and am facing similar difficulties in getting a repair/ replacement. Not for lack of a receipt, but because they don't seem to acknowledge a defective "shatter-proof film" as an issue. The oleophobic coating is coming off, which leaves a big greasy splodge right in the middle of the screen - noticeable even when the screen is on. This kinda detracts from one of the major selling-points of the device (the display)... I'm currently being blamed for "scratching" the screen. However. if you wipe away all of the grease, there's a mirror finish and no sign of any marks or scratches on the screen.
I guess refusal to service/ replace devices is how Sony keeps its profits.
ShALLaX said:
This is why I'm glad I live in the UK. The whole "no receipt, no warranty" thing is illegal there. Unfortunately, I'm in India at the moment and am facing similar difficulties in getting a repair/ replacement. Not for lack of a receipt, but because they don't seem to acknowledge a defective "shatter-proof film" as an issue. The oleophobic coating is coming off, which leaves a big greasy splodge right in the middle of the screen - noticeable even when the screen is on. This kinda detracts from one of the major selling-points of the device (the display)... I'm currently being blamed for "scratching" the screen. However. if you wipe away all of the grease, there's a mirror finish and no sign of any marks or scratches on the screen.
I guess refusal to service/ replace devices is how Sony keeps its profits.
Click to expand...
Click to collapse
Mine has vertical lines and duplicated afterimages on screen from the Sony logo when you turn it on. Definitely this is manufacturing defect. I guess LCD (or LED) controller is malfunctioning and being damaged by power goes in and being heated up. I don't know who designed and made the controller, but one thing is for sure. The manufacturing process was managed so poorly. There even didn't seem to be a QA. What an idiot management Sony has...
By the way, is there anybody who knows e-mail address of Sony CEO? I want to send a mail to him.
no.one.at.sony.cares.
welcome.to.globalization 1-0-1.