Is there anyone who has purchased Xperia Z Ultra Hong Kong version in Hong Kong directly?
I have a screen problem as others have, but a little bit different. I want to post the dropbox link, but XDA do not allow me.
I am contacting the Sony Care Hong Kong for service, and they ask me to provide receipt of purchase in HONG KONG.
I bought mine in Hong Kong but I dumped the receipt when I came back to Canada to empty my pocket. And I don't
remember the store name exactly for re-issuing the receipt. You know how Hong Kong looks like. So many buildings and
stores...wow..
Anyway, even I provided my IMEI number, but they still insist the receipt. I don't understand why for this model is just 2 month
old in the world!
So...I am asking the members here.
Is there anyone who lives in Hong Kong? and can you send the receipt to my email? Please?
By the way, I will never buy any sony product in my life any more! I never had any problem with Samsung and Apple!!
bearpc100 said:
Is there anyone who has purchased Xperia Z Ultra Hong Kong version in Hong Kong directly?
I have a screen problem as others have, but a little bit different. I want to post the dropbox link, but XDA do not allow me.
I am contacting the Sony Care Hong Kong for service, and they ask me to provide receipt of purchase in HONG KONG.
I bought mine in Hong Kong but I dumped the receipt when I came back to Canada to empty my pocket. And I don't
remember the store name exactly for re-issuing the receipt. You know how Hong Kong looks like. So many buildings and
stores...wow..
Anyway, even I provided my IMEI number, but they still insist the receipt. I don't understand why for this model is just 2 month
old in the world!
So...I am asking the members here.
Is there anyone who lives in Hong Kong? and can you send the receipt to my email? Please?
By the way, I will never buy any sony product in my life any more! I never had any problem with Samsung and Apple!!
Click to expand...
Click to collapse
If u paid by card, you could maybe try to give them account statement
nemmie_cz said:
If u paid by card, you could maybe try to give them account statement
Click to expand...
Click to collapse
No, The rep says, I have to provide receip or invoice to verify my phone is Goods of Hong Kong.
What a service Sony has... I even said I'd pay the delivery, but no help from them.
This is perfectly normal, they need to verify where the unit was bought as it is bound by that countries warranty codes. This is normal for any electrical item. The only choice you have is to contact the store and get it reissued.
Sent from my GT-N7000 using XDA Premium 4 mobile app
SpyderTracks said:
This is perfectly normal, they need to verify where the unit was bought as it is bound by that countries warranty codes. This is normal for any electrical item. The only choice you have is to contact the store and get it reissued.
Sent from my GT-N7000 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Then, what is the warranty for? If they define their warranty as Retailer's warranty, I can understand what you're saying. But I am talking about
Manufacturing warranty of SONY. Sony is world-wide company, not like a small local electronic company. Many electronic company provide their manufacturing service according to manufacturing date in case customer can not provide purchase date. This is a common sense. And Sony doesn't have proper inventory system or proper distribution channel? Yes, they have! Then they can verify the item if it was meant to be for Hong Kong or not with IMEI number or serial number. And what is definition of authorized dealer? If someone buy Sony product as a second hand from a person, it immediately lose its manufacturing date even though it has been released only 4 month ago, for example (assuming no receipt)? No receipt No warranty is totally nonsense. Sony is not "SONY" any more. Stupid company...
bearpc100 said:
Then, what is the warranty for? If they define their warranty as Retailer's warranty, I can understand what you're saying. But I am talking about
Manufacturing warranty of SONY. Sony is world-wide company, not like a small local electronic company. Many electronic company provide their manufacturing service according to manufacturing date in case customer can not provide purchase date. This is a common sense. And Sony doesn't have proper inventory system or proper distribution channel? Yes, they have! Then they can verify the item if it was meant to be for Hong Kong or not with IMEI number or serial number. And what is definition of authorized dealer? If someone buy Sony product as a second hand from a person, it immediately lose its manufacturing date even though it has been released only 4 month ago, for example (assuming no receipt)? No receipt No warranty is totally nonsense. Sony is not "SONY" any more. Stupid company...
Click to expand...
Click to collapse
Manufacturers warranty is still country specific, so a phone bought in far East is only bound by warranty in that country, that's the whole point. This is the case for Apple, or Sony down to the smallest product developer. It's nothing to do with Sony particularly, they just abide with that countries laws, blame the courts.
Sent from my GT-N7000 using XDA Premium 4 mobile app
SpyderTracks said:
Manufacturers warranty is still country specific, so a phone bought in far East is only bound by warranty in that country, that's the whole point. This is the case for Apple, or Sony down to the smallest product developer. It's nothing to do with Sony particularly, they just abide with that countries laws, blame the courts.
Sent from my GT-N7000 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I think you forget something. I know manufacturer's warranty can be country specific. But this doesn't mean No receipt No warranty has to be followed always in specific country unless it is elucidated in law. Sony can accept it if they want for its brand image and customer care. And this case is for sure manufacturing defect. Just the number of people who face this problem is less compared to who does not. If it was more, Sony would have made recall for this product. Have you brought your iphone (if you had) to Apple store in China? I have, when I was their for work for a while. They didn't ask any receipt when they saw my iphone is recently released one at that time. I dropped it so the screen got broken. I got the screen replaced. Of course I paid for replacing screen for it isn't warranty covered unless it is manufacturing defect, but I wasn't asked about receipt strictly at least. I am not trying to praise Apple. I am trying to say what is the common sense. Even the judge in the court make a conclusion in extenuation of criminal's circumstance. Then am I worse than these criminals?
Related
Hey Guys. I am planning on buying the Galaxy S3 I9300 international version instead of AT&T's version, but I was wondering what would be the best place to get the phone from? Also, what insurance does the international S3 have in the US? I've heard that since it's an international phone, it will not have a manufacturer's warranty in the US. Also, apparently you can't buy insurance through 3rd party companies because your phone is international. Any ideas? I guess the only place is through eBay and buy squaretrade's insurance but it does not cover accidental damage..... I'm perplexed
Worth Ave Group or Ensquared cover international phones. I'm using Worth Ave Group and they both cover pretty much all. You are correct on warranty. You can't get service from USA, usually you have to send it in Europe or have company you purchased the phone from do the warranty claim for you.
I think expansys-usa is popular site to buy. I would never buy from ebay since seller can't help you if anything goes wrong. Also I think I have heard squaretrade doesnt cover international phone but I'm not 100%
Sent from my GT-N7000 using Tapatalk 2
zen0s said:
Worth Ave Group or Ensquared cover international phones. I'm using Worth Ave Group and they both cover pretty much all. You are correct on warranty. You can't get service from USA, usually you have to send it in Europe or have company you purchased the phone from do the warranty claim for you.
I think expansys-usa is popular site to buy. I would never buy from ebay since seller can't help you if anything goes wrong. Also I think I have heard squaretrade doesnt cover international phone but I'm not 100%
Sent from my GT-N7000 using Tapatalk 2
Click to expand...
Click to collapse
I believe Ensquared does not cover international phones:
EXCLUSIONS:
AB: Covered Products not readily available in the United States through Communication Service Providers (overseas unlocked phones).
Why don't you buy it from Negri electronics and buy the warranty for 2 years ( 95$ as I remember) it will cover everything, I pre-ordered the AT&T version with the warranty that covers everything even theft after contacting their online support and they said they cover Canada too.
I sent them an email and I am waiting for the reply to confirm that they cover Canada since there is no point of spending 95$ for a warranty that doesn't work in Canada, call their support and see if they cover it before buying tho
This place will give you a warranty on your international version.
Safeware Insurance Agency
jojo_angelov said:
I believe Ensquared does not cover international phones:
EXCLUSIONS:
AB: Covered Products not readily available in the United States through Communication Service Providers (overseas unlocked phones).
Click to expand...
Click to collapse
I ran across this YouTube video she confirms Ensquared cover international phones.
Sent from my GT-N7000 using Tapatalk 2
Try Negri Electronics, they have great services although their prices are a bit steep. http://negrielectronics.com/
Negri's prices are quite steep, yes.... I am not sure if I will be able to afford it for that much...
I use Safeware. They have covered my phones for several years now, and never any hassles. Plus there is no deductible.
Expansys was the best on the preorders. Negri screwed everyone over. Look in the general preorder threads. My experience with Expansys was perfect.
Expansys are the worst to deal with, I had a Note that died, not only did they decline helping me with warranty, but they refused to give me the postal address of the Samsung they got it from so I could return it myself. I have a $800 paper weight because of them...
daoutlawz said:
Expansys are the worst to deal with, I had a Note that died, not only did they decline helping me with warranty, but they refused to give me the postal address of the Samsung they got it from so I could return it myself. I have a $800 paper weight because of them...
Click to expand...
Click to collapse
That sucks... Sorry.. Could you tell me why did they decline to honor the warranty and was it accidental damage warranty or just parts
I'm in the US, and I've never bought anything from overseas, so I'm a little unsure as to who I should go through(not sure who's very reputable internationally) to purchase the international version? And , just to me certain, the GT-I9300 will work with ANY GSM carrier(AT&T/T-Mobile, any of their MVNO's(Straighttalk, boost))?
EDIT: This goes in Q&A, reposted there. Delete this please.
Here's a list:
Expansys USA.
Negri electronics
Networkingrus
Or just amazon.com
If purchased from all of those and they ate all reliable and have very fast shipping. If you want you can also try eBay
Sent from my Galaxy Nexus using xda premium
and to add the international will only get edge speeds on TMO currently. It will get HSPA+ speeds once TMO converts to the 1900 band but that could be some time. I think there are only 5 markets converted so far.
It will give you HSPA+ on the other carriers though.
graffixnyc said:
and to add the international will only get edge speeds on TMO currently. It will get HSPA+ speeds once TMO converts to the 1900 band but that could be some time. I think there are only 5 markets converted so far.
It will give you HSPA+ on the other carriers though.
Click to expand...
Click to collapse
Well, I'm planning to go through AT&T with Straight Talk. $495/yr
Dailysteals.com eother on their website or on their ebay store, they got some good deals for this phone(biweekly)
It depends on how you feel about the warranty. No Exynos SGS3 is permitted by Samsung to be sold by anyone in the U.S. and it’s considered grey market and therefore has no warranty. Their strict and ask for a receipt from an authorized reseller and/or a credit card charge statement before doing any warranty work. There are no authorized resellers in the U.S. because Samsung doesn't sell unlocked devices here. Samsung U.S. will also not repair a phone purchased outside its country of intended sale so you'll have to ship it back at your expense to whatever country it came from for both warranty work and repairs you might pay for.
My former i9100 came from the UK and before I sold it I sent it to the UK to have its bezel replaced under warranty because it cracked. I enclosed my receipt from an authorized UK reseller and when they saw it was paid on a credit card they also asked for a copy of the statement. NewEgg, Amazon, Amazon Marketplace, and eBay sellers sometimes say the phone will come with a warranty. It doesn't and Samsung makes no exceptions.
Both Negri and Expansys-USA offer their customers support during the warranty period. If the phone needs service you ship it to them and they send it overseas to one of their affiliates who has it repaired at a Samsung service center. It still has no warranty; their skirting it somehow through their affiliates. But as long as your phone's repaired at no cost how the sausage is made is irrelevant.
SquareTrade also covers grey market phones. I strongly suggest people get a policy as a back stop to any warranty issues (denied claims) and to cover accidental damage. If the display alone on eBay is $250 you're probably looking at a $350 repair with labor if the screen replacement's done by Samsung should it break.
I always buy my imported devices from the UK. You know you're working with an authorized reseller, there are no warranty questions, and you'll also know the device you're receiving is a UK device. Both Negri and Expansys-USA frequently ship phones intended for sale in the Malaysia, the Philippines, Poland, South Africa, and Latin America. No big dealing if you're going to root and flash other ROMs; a big deal if you're not. They also ship carrier-branded phones that have been SIM unlocked.
To get a phone overnighted from Clove in the UK right now is $670 all-in. At Negri it's $645. You can decide whether the additional $25 is a worthwhile investment based on the above. Also, Clove has a service (http://www.clove.co.uk/smartphone-pre-shipping-testing-service) for 20 GBP ($31 USD) where they will pre-test your phone before it's shipped and make sure all the functions are working. With the display issues that pop-up on the SGS3 having a phone pre-screened can save you a lot of hassle and eliminate the possibility of having to do one or more exchanges. They'll also pay r/t shipping to and from the UK for the exchange if they missed anything in their testing. Handtec probably offers a similar service. I've purchased devices from both and they're incredibly easy to deal with.
Choosing which way to get a SGS3 is a lot like people's attitudes toward buying insurance. If you're one of those that think the odds are in your favor and you’ll end up fine, find the cheapest SGS3 and buy it. If you want the security of knowing no matter what happens that you're covered, some of the more expensive routes will give you piece of mind. As I said, I always buy my devices via the UK direct.
Good luck.
I know Amazon has a 30-day no questions asked return policy. Just return it if its defective
Sent from my Galaxy Nexus using xda premium
BarryH_GEG said:
It depends on how you feel about the warranty.
Click to expand...
Click to collapse
Well, unless someone finds a way to root and flash roms without upping the flash counter on AT&T or verizon(they havent, have they?), I have no warranty anyway.
I'm been teetering on getting a new phone for a while and although dev for the att sgs2 has been good, we are always behind the international version. So I told myself I'd get the international version but am having a hard time justifying the cost lol. Especially since the nexus is down to 350 new and it'd be a straight up Google rom experience.
Sorry to thread jack lulz
sent from tapatalk app on GS2
Amazon.... that's where I got mine...put it one day shipping and been loving it every sense lol....
Sent from my GT-I9300 using xda premium
Looks like I wont have to go the international route(was only going to if I wasn't going to have a warranty after rooting anyway.
Is there anyone who has purchased Xperia Z Ultra Hong Kong version in Hong Kong directly? :laugh:
I have a screen problem as others have, but a little bit different. I want to post the dropbox link, but XDA do not allow me.
I am contacting the Sony Care Hong Kong for service, and they ask me to provide receipt of purchase in HONG KONG.
I bought mine in Hong Kong but I dumped the receipt when I came back to Canada to empty my pocket. And I don't
remember the store name exactly for re-issuing the receipt. You know how Hong Kong looks like. So many buildings and
stores...wow..
Anyway, even I provided my IMEI number, but they still insist the receipt. I don't understand why for this model is just 2 month
old in the world!
So...I am asking the members here.
Is there anyone who lives in Hong Kong? and can you send the receipt to my email? Please?:laugh:
By the way, I will never buy any sony product in my life any more! I never had any problem with Samsung and Apple!!
bearpc100 said:
By the way, I will never buy any sony product in my life any more! I never had any problem with Samsung and Apple!!
Click to expand...
Click to collapse
There are issues with all manufacturers. I've had bad experiences with Samsung in the past, but that doesn't mean all Samsung phones/tablets have issues.
The same goes for every manufacturer out there, and to be honest I think Samsung has got more problems to solve then Sony on global scale
Sent from my C6603 using xda app-developers app
Had same problem with mine except I got a parallel import from unauthorized retailer in bangkok. Mad that I had a defective phone having spent so much money, I stopped through hong kong (on one of my flights to bkk for work) determined to get the phone fixed. Talked to the manager at causeway bay's service center. I was there for 3-4 hours complaining and telling them how ****ed their no receipt no warranty policy is, especially in this Z Ultra defect case. The best he could do for me was give me a laughable discount on the hardware/lcd repair cost, I paid slightly less than the original 2450hkd repair cost. They couldn't repair it due to "not having parts" in, and just gave me a new phone, which came with a 6 month warranty.
Sorry but sending you an actual real receipt isn't going to work. A valid hkg sony recognized receipt from an "authorized retailer" will have the IMEI number printed on it. I have a second ZU which I bought on taobao which has this receipt and IMEI number printed on it which gives me a 1 year warranty as long as this receipt doesn't get lost.
But I got ****ed by sony on the other unit for buying from a stall at MBK in Bangkok.
Expensive lesson for me. Sorry, I feel your anger and pain, but look at me if you want to know what your options are. Well, you don't have to fly to Hong Kong like I did, but you can wait til the phone gets released in your area, then hit up Sony for the repair bill.
dobygot said:
Had same problem with mine except I got a parallel import from unauthorized retailer in bangkok. Mad that I had a defective phone having spent so much money, I stopped through hong kong (on one of my flights to bkk for work) determined to get the phone fixed. Talked to the manager at causeway bay's service center. I was there for 3-4 hours complaining and telling them how ****ed their no receipt no warranty policy is, especially in this Z Ultra defect case. The best he could do for me was give me a laughable discount on the hardware/lcd repair cost, I paid slightly less than the original 2450hkd repair cost. They couldn't repair it due to "not having parts" in, and just gave me a new phone, which came with a 6 month warranty.
Sorry but sending you an actual real receipt isn't going to work. A valid hkg sony recognized receipt from an "authorized retailer" will have the IMEI number printed on it. I have a second ZU which I bought on taobao which has this receipt and IMEI number printed on it which gives me a 1 year warranty as long as this receipt doesn't get lost.
But I got ****ed by sony on the other unit for buying from a stall at MBK in Bangkok.
Expensive lesson for me. Sorry, I feel your anger and pain, but look at me if you want to know what your options are. Well, you don't have to fly to Hong Kong like I did, but you can wait til the phone gets released in your area, then hit up Sony for the repair bill.
Click to expand...
Click to collapse
I think you're right. I may have to wait till the phone gets releases in Canada or U.S. Stupid policy Sony has. They are not the"SONY" in '90s any more. They do not have a common sense. They will lose their reputation gradually if they keep their attitude toward customers like this. I will never buy any Sony product in my life any more. No receipt no warranty for the product released less than 2 month? Nonsense!
bearpc100 said:
I think you're right. I may have to wait till the phone gets releases in Canada or U.S. Stupid policy Sony has. They are not the"SONY" in '90s any more. They do not have a common sense. They will lose their reputation gradually if they keep their attitude toward customers like this. I will never buy any Sony product in my life any more. No receipt no warranty for the product released less than 2 month? Nonsense!
Click to expand...
Click to collapse
This is why I'm glad I live in the UK. The whole "no receipt, no warranty" thing is illegal there. Unfortunately, I'm in India at the moment and am facing similar difficulties in getting a repair/ replacement. Not for lack of a receipt, but because they don't seem to acknowledge a defective "shatter-proof film" as an issue. The oleophobic coating is coming off, which leaves a big greasy splodge right in the middle of the screen - noticeable even when the screen is on. This kinda detracts from one of the major selling-points of the device (the display)... I'm currently being blamed for "scratching" the screen. However. if you wipe away all of the grease, there's a mirror finish and no sign of any marks or scratches on the screen.
I guess refusal to service/ replace devices is how Sony keeps its profits.
ShALLaX said:
This is why I'm glad I live in the UK. The whole "no receipt, no warranty" thing is illegal there. Unfortunately, I'm in India at the moment and am facing similar difficulties in getting a repair/ replacement. Not for lack of a receipt, but because they don't seem to acknowledge a defective "shatter-proof film" as an issue. The oleophobic coating is coming off, which leaves a big greasy splodge right in the middle of the screen - noticeable even when the screen is on. This kinda detracts from one of the major selling-points of the device (the display)... I'm currently being blamed for "scratching" the screen. However. if you wipe away all of the grease, there's a mirror finish and no sign of any marks or scratches on the screen.
I guess refusal to service/ replace devices is how Sony keeps its profits.
Click to expand...
Click to collapse
Mine has vertical lines and duplicated afterimages on screen from the Sony logo when you turn it on. Definitely this is manufacturing defect. I guess LCD (or LED) controller is malfunctioning and being damaged by power goes in and being heated up. I don't know who designed and made the controller, but one thing is for sure. The manufacturing process was managed so poorly. There even didn't seem to be a QA. What an idiot management Sony has...
By the way, is there anybody who knows e-mail address of Sony CEO? I want to send a mail to him.
no.one.at.sony.cares.
welcome.to.globalization 1-0-1.
Hi guys,
I'm looking for a cheap deal for the phone for Christmas. After checking the usual mobile network deals I'm not convinced to pay £38/ month for 2 years.
Instead I saw new phones on ebay for £370 from a trusted seller.
Phones come from "outside UK" warehouse(I'm located in the UK) with 2 pin plug. I wonder if these are dodgy deals, or worth trying it?
The seller itself is providing the warranty for one year and they have very good feedback.
Here is one : LINK
I simply could not find a cheaper one around. DO you think I could go ahead with the buy?
Soniboy84 said:
Hi guys,
I'm looking for a cheap deal for the phone for Christmas. After checking the usual mobile network deals I'm not convinced to pay £38/ month for 2 years.
Instead I saw new phones on ebay for £370 from a trusted seller.
Phones come from "outside UK" warehouse(I'm located in the UK) with 2 pin plug. I wonder if these are dodgy deals, or worth trying it?
The seller itself is providing the warranty for one year and they have very good feedback.
Here is one : LINK
I simply could not find a cheaper one around. DO you think I could go ahead with the buy?
Click to expand...
Click to collapse
There were recently a company called e_cell who were selling it in the uk, next day delivery, 4G for only £364, they ran out last night, i contacted them and they said if depends are high enough we will get more in BUT as of now, no
I WANT THIS PHONE SO BAD.
JackHanAnLG said:
There were recently a company called e_cell who were selling it in the uk, next day delivery, 4G for only £364, they ran out last night, i contacted them and they said if depends are high enough we will get more in BUT as of now, no
I WANT THIS PHONE SO BAD.
Click to expand...
Click to collapse
e_cell has absolutely no warranty on the phone. I asked them previously and here is the answer:
"Dear soniboy84,
We appreciated your email and thank you for showing interest with our item.
Please be advised that this item is sold without warranty, express or implied. Should you want to avail of a warranty for your item, you may purchase one separately from SquareTrade.
Should you have any other inquiries, please contact us again.
Kind regards,
Elise"
So no. No e_cell.
Soniboy84 said:
Hi guys,
I'm looking for a cheap deal for the phone for Christmas. After checking the usual mobile network deals I'm not convinced to pay £38/ month for 2 years.
Instead I saw new phones on ebay for £370 from a trusted seller.
Phones come from "outside UK" warehouse(I'm located in the UK) with 2 pin plug. I wonder if these are dodgy deals, or worth trying it?
The seller itself is providing the warranty for one year and they have very good feedback.
Here is one : LINK
I simply could not find a cheaper one around. DO you think I could go ahead with the buy?
Click to expand...
Click to collapse
Hmmm, I'm probably in the minority here but I'd beware. Their shipping them in from China and for that price I wouldn't be at all surprised if they're clones. They do have good feedback, but I just don't see how they could possibly sell the real article that cheap without it being dodgy. My guess is if you were able to get it on a network, it would get locked soon after. The other reason I think it's unsafe is that the warranty is with themselves, not an official Sony warranty, which basically means there isn't one.
I'd steer clear.
Sent from my C6833 using XDA Premium 4 mobile app
SpyderTracks said:
Hmmm, I'm probably in the minority here but I'd beware. Their shipping them in from China and for that price I wouldn't be at all surprised if they're clones. They do have good feedback, but I just don't see how they could possibly sell the real article that cheap without it being dodgy. My guess is if you were able to get it on a network, it would get locked soon after. The other reason I think it's unsafe is that the warranty is with themselves, not an official Sony warranty, which basically means there isn't one.
I'd steer clear.
Sent from my C6833 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thanks for the feedback, that's what I'm looking for.
I'm about 50-50% and I need some more either negative or positive feedback about it to decide.
The problem is that the next phone up on ebay is £419 which is quite high :S
I want to stay on 3 network, so most online phone shops(carphone, mobiles, etc) is out
Soniboy84 said:
e_cell has absolutely no warranty on the phone. I asked them previously and here is the answer:
"Dear soniboy84,
We appreciated your email and thank you for showing interest with our item.
Please be advised that this item is sold without warranty, express or implied. Should you want to avail of a warranty for your item, you may purchase one separately from SquareTrade.
Should you have any other inquiries, please contact us again.
Kind regards,
Elise"
So no. No e_cell.
Click to expand...
Click to collapse
Now that you mention it, i cant see anywhere in there posts that say anything about warranty
This'll be my next bet, shame about the long delivery :/ only about a week but still http://www.ebay.co.uk/itm/121213772308?ssPageName=STRK:MEWAX:IT&_trksid=p3984.m1423.l2649
Don't.
They're the same. Everything comes from China to the UK, then they post via Royal mail from the UK.
Pretty sure we can wipe our butt with the warranty!
Don't.
They're the same. Everything comes from China to the UK, then they post via Royal mail from the UK.
Pretty sure we can wipe our butt with the warranty!
Hi,
I purchased my Z2 from eBay seller name never-msrp.
I got the phone and it was factory sealed with Dock K36 included in the box. My phone was the Asian version I think since all writing on the box was in Asian, dont know which exact language.
My question is, can I send my phone to Sony in the US for repair? or I am stuck with no warranty? Can I buy other warranty like Square Trade?
Thanks.
Iorveth said:
Hi,
I purchased my Z2 from eBay seller name never-msrp.
I got the phone and it was factory sealed with Dock K36 included in the box. My phone was the Asian version I think since all writing on the box was in Asian, dont know which exact language.
My question is, can I send my phone to Sony in the US for repair? or I am stuck with no warranty? Can I buy other warranty like Square Trade?
Thanks.
Click to expand...
Click to collapse
all Sony Xperia devices come with a 2 year warrenty, all you need is your proof of purchase weather it be an email or a physical reciept
your device should also be covered by who your purhcased from if they give a warrenty too
Iorveth said:
Hi,
I purchased my Z2 from eBay seller name never-msrp.
I got the phone and it was factory sealed with Dock K36 included in the box. My phone was the Asian version I think since all writing on the box was in Asian, dont know which exact language.
My question is, can I send my phone to Sony in the US for repair? or I am stuck with no warranty? Can I buy other warranty like Square Trade?
Thanks.
Click to expand...
Click to collapse
It is covered by the US warranty but they will offer no time frame for repair citing part-sourcing as the reason.
Envious_Data said:
all Sony Xperia devices come with a 2 year warrenty, all you need is your proof of purchase weather it be an email or a physical reciept
your device should also be covered by who your purhcased from if they give a warrenty too
Click to expand...
Click to collapse
Thanks!
You guys are sure about this?
I purchased SquareTrade 2Year Warranty anyways but just to know this for the future....
Iorveth said:
Thanks!
You guys are sure about this?
I purchased SquareTrade 2Year Warranty anyways but just to know this for the future....
Click to expand...
Click to collapse
Just curious, what issues are you having? My z2 just started having a screen issue, I bought from the same seller. Have a line at the top of the screen that flickers mirroring the bottom of the screen, almost like a row of pixels at the bottom is cut off and displaying at the top. It's bizarre. Like if I tap the soft keys, a row of light glows in unison at the top of the screen in the same place...
Iorveth said:
Thanks!
You guys are sure about this?
I purchased SquareTrade 2Year Warranty anyways but just to know this for the future....
Click to expand...
Click to collapse
i have been told this by a sony Team 6 dev,Team 7 deb, Sony customer Support in uk and japan, all xperia devices come with 2 yr warrenty nomatter where you got it from
Envious_Data said:
i have been told this by a sony Team 6 dev,Team 7 deb, Sony customer Support in uk and japan, all xperia devices come with 2 yr warrenty nomatter where you got it from
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Interesting, I just got off the phone with Sony regarding the issue I'm having and they said that I don't have a valid warranty...Hmmm.
i got my Z2 about 4 months ago from eBay (seller: never-msrp),.... i had a problem with my phone so i contacted the seller, unfortunate its the 30 days period already,....
so they directed me to Sony HK (Hong Kong) which was where the phone was original from or sold,.... i told them the problem with my phone,... they tried to help me fix it over the phone but unfortunately we couldn't so they told me that i had to send it over and most likely its covered under the manufacturer warranty,... so they ask me to e-mail them a copy of the receipt / proof of purchase before we can proceed with the process,... so i forward them a copy of the receipt from eBay and also from PayPal,....
they got back to me a day later,... and dismissed my claim because the phone was purchased overseas,.. so they can't fulfill the warranty,....
i guess there's some laws against products being purchased where ever you may be and being sent / used to a different country / overseas....
cHoLoCoY said:
i got my Z2 about 4 months ago from eBay (seller: never-msrp),.... i had a problem with my phone so i contacted the seller, unfortunate its the 30 days period already,....
so they directed me to Sony HK (Hong Kong) which was where the phone was original from or sold,.... i told them the problem with my phone,... they tried to help me fix it over the phone but unfortunately we couldn't so they told me that i had to send it over and most likely its covered under the manufacturer warranty,... so they ask me to e-mail them a copy of the receipt / proof of purchase before we can proceed with the process,... so i forward them a copy of the receipt from eBay and also from PayPal,....
they got back to me a day later,... and dismissed my claim because the phone was purchased overseas,.. so they can't fulfill the warranty,....
i guess there's some laws against products being purchased where ever you may be and being sent / used to a different country / overseas....
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Just contact Sony USA. They will tell you that your phone is covered but since it was designed and sold for a foreign market they will offer no timeframe for returning it to you. (They say 15 days for USA products) If they have to source parts directly from Hong Kong it can take time. I've done this twice with no problem whatsoever, including my z2 from Tawain. If it helps I've always communicated with Sony via chat on the USA website. I'm 99% positive every Sony phone comes with a 2 year warranty.
jiggyb21 said:
Just contact Sony USA. They will tell you that your phone is covered but since it was designed and sold for a foreign market they will offer no timeframe for returning it to you. (They say 15 days for USA products) If they have to source parts directly from Hong Kong it can take time. I've done this twice with no problem whatsoever, including my z2 from Tawain. If it helps I've always communicated with Sony via chat on the USA website. I'm 99% positive every Sony phone comes with a 2 year warranty.
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That's who I contacted, the Sony USA service line. I'll try chat later today, that may work better actually since maybe there's a way I can upload pictures into the chat to show my issue.
tom1226 said:
That's who I contacted, the Sony USA service line. I'll try chat later today, that may work better actually since maybe there's a way I can upload pictures into the chat to show my issue.
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Well you could always send it through the Hong Kong Sony Repair Centre. Just lie and make it clear that it was bought while in Hong Kong.
If they want to be deceitful scum bags then a white lie is in order to get what you rightfully deserve.
stevles said:
Well you could always send it through the Hong Kong Sony Repair Centre. Just lie and make it clear that it was bought while in Hong Kong.
If they want to be deceitful scum bags then a white lie is in order to get what you rightfully deserve.
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Hmm maybe. Going to stop at a Sony store and see if they can help me out. If not, how would I go about finding out where my z2 originated? The box and everything is all printed in English.
tom1226 said:
Hmm maybe. Going to stop at a Sony store and see if they can help me out. If not, how would I go about finding out where my z2 originated? The box and everything is all printed in English.
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It sucks that you are having such a hard time. I've been singing the praises of Sony mobile support for years. I had such a good experience on more than one occasion.
All I had to do was give them my IMEI on Sony USA chat and they told me when, where, and intended sales market.
tom1226 said:
Hmm maybe. Going to stop at a Sony store and see if they can help me out. If not, how would I go about finding out where my z2 originated? The box and everything is all printed in English.
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Yeah IMEI lookup.
Google is your friend
I checked my device's imei at sony japan and shocked me, is it only for japanese made Sony device? Check here: http://103.4.144.182/sonymobile.co.jp/
jiggyb21 said:
It sucks that you are having such a hard time. I've been singing the praises of Sony mobile support for years. I had such a good experience on more than one occasion.
All I had to do was give them my IMEI on Sony USA chat and they told me when, where, and intended sales market.
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Thanks for the thoughts haha. I'm not giving up, just been too busy to take care of this (work, grad school starting back up, wedding planning). Going to try Sony on the live chat tonight after my video uploads to YouTube so I can link them and show the problem. I'll drop a link here too.
Guy at the Sony store was super nice, and thought it was really bizarre. He said they couldn't do anything in store to help though, that corporate had taken all techs out of the stores and any replacements, etc. have to go through being sent in now. Said if I'd been there in like Feb. I'd have just left with a new phone. Oh well, **** happens, I still love the Xperia devices. I just hope that Sony will honor the warranty, as it's an obvious defect.
Video link in case you're interested: http://youtu.be/BHtR5hylmN4
---------- Post added at 09:52 PM ---------- Previous post was at 09:34 PM ----------
stevles said:
Well you could always send it through the Hong Kong Sony Repair Centre. Just lie and make it clear that it was bought while in Hong Kong.
If they want to be deceitful scum bags then a white lie is in order to get what you rightfully deserve.
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Sigh, this looks like my only option. Sony US is telling me that since the IMEI shows that the device was bought in HK (assuming that's where it was imported from), that I would be responsible for the cost of any repairs that need to be done. And the kicker is they can't give me an estimate as to what those repairs would cost.
really Sony?
tom1226 said:
Thanks for the thoughts haha. I'm not giving up, just been too busy to take care of this (work, grad school starting back up, wedding planning). Going to try Sony on the live chat tonight after my video uploads to YouTube so I can link them and show the problem. I'll drop a link here too.
Guy at the Sony store was super nice, and thought it was really bizarre. He said they couldn't do anything in store to help though, that corporate had taken all techs out of the stores and any replacements, etc. have to go through being sent in now. Said if I'd been there in like Feb. I'd have just left with a new phone. Oh well, **** happens, I still love the Xperia devices. I just hope that Sony will honor the warranty, as it's an obvious defect.
Video link in case you're interested: http://youtu.be/BHtR5hylmN4
---------- Post added at 09:52 PM ---------- Previous post was at 09:34 PM ----------
Sigh, this looks like my only option. Sony US is telling me that since the IMEI shows that the device was bought in HK (assuming that's where it was imported from), that I would be responsible for the cost of any repairs that need to be done. And the kicker is they can't give me an estimate as to what those repairs would cost.
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Mmmm I had a TL I got on Ebay here in the US but the phone was an att model and they didn't care I got it on ebay, I just had to open a service request.
I also got my asian model (need to do the imei lookup) and that Sony don't cover it's warranty here in the US is pretty shocking and something to consider. Maybe it's squaretrade time for me also.
I'd be curious what happens eventually.
Good Luck