Purple lines - Tablet unsuable - Xperia Tablet Z Q&A, Help & Troubleshooting

Hi there.
I've had this beautiful tablet since June and now I only see purple vertical lines, when I hold it horizontal.
I do see 3 vertical red lines where I have to unlock it.
What can have caused it? I've contacted the company I bought it through and they send me a return-packace.
I'm afraid it might be caused by carelessness and they won't fix it unless I pay for it.
EDIT: I might add that when I boot it, the SONY-logo is only 4 vertical lines.

Minarch said:
Hi there.
I've had this beautiful tablet since June and now I only see purple vertical lines, when I hold it horizontal.
I do see 3 vertical red lines where I have to unlock it.
What can have caused it? I've contacted the company I bought it through and they send me a return-packace.
I'm afraid it might be caused by carelessness and they won't fix it unless I pay for it.
EDIT: I might add that when I boot it, the SONY-logo is only 4 vertical lines.
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Click to collapse
Had this on my Nexus 7 when I bought (and returned) it last year - was a broken LCD screen apparently, get it returned/replaced - nothing you can do to fix it sadly.

Related

White Line on Display

If this is a larger problem than my display and you hadn't noticed it before, I'm sorry, but does anyone else seem to have a white vertical line going down the left side of the screen, about 1/2 a cm from the left? Its pretty much invisible UNTIL you use something with a white/light background. I noticed on the Twitter app, and just want to find out if its just a general "thing" with the display or a fault just on mine, which I'll get replaced if thats the case.
AngelAbaddon said:
If this is a larger problem than my display and you hadn't noticed it before, I'm sorry, but does anyone else seem to have a white vertical line going down the left side of the screen, about 1/2 a cm from the left? Its pretty much invisible UNTIL you use something with a white/light background. I noticed on the Twitter app, and just want to find out if its just a general "thing" with the display or a fault just on mine, which I'll get replaced if thats the case.
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Click to collapse
Sounds like a faulty device, mines fine.
Mine had some weird lines over the screen that changed colour depending on what was being displayed, but they disappeared after a couple of days, when did you get the phone?
LarcusMywood said:
Mine had some weird lines over the screen that changed colour depending on what was being displayed, but they disappeared after a couple of days, when did you get the phone?
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Yesterday afternoon. I'm going to give it till tomorrow afternoon to see what happens with it (Earliest I can get round to returning it anyway).
vertical white line
I have the same vertical white line, approximately 1.5cm from the left side of
the display. I have had my note for about 2 weeks now. The line is very thin and barely visible and I am not sure if it has been there from the beginning. It is only visible on white display(low brighness) and if you know where to look for it. My note is without the local warranty so all consequences have to be borne by me. Have you found if it is a defect or perhaps this is normal since it is barely visible?

LCD "Mura" Defect (aka, clouding, hot spot, white spot)

My Prime has developed a small bright spot in the center of the screen. It's only visible on white or light pages. I didn't drop the tablet or anything, it just appeared. Anyone else experience this?
EDIT: Here's a link showing a laptop with similar looking spots. The one on my Prime is much smaller than any of these, but it's a similar looking mark. I tried getting a picture of mine, but had trouble doing so.
http://pics.livejournal.com/laptop_mechanic/pic/000p062e
EDIT2: I've learned that the defect I'm talking about is called "mura," or "clouding."
Sent from my Transformer Prime TF201 using xda premium
I have 4 of those spots.. three are within one inch and one of them is at least 3 pixels. I also have poor wifi, so I want to kill two birds with one stone. as soon Asus has a fix for the wifi I will rma..
I have the exact same "brighter" spot at lower center of the screen, don't remember it being there when I first got it... it's very annoying, I think I will send it back for repair.
My friend's first prime had that on his screen (2 white dots) when he bought it only visible on a white screen. He returned it for a new one. Thats why its important to check for those too when you first get your prime and put it through inspection, Just open up the notepad like app, that one has a white screen.
got one too. need to send it back for repair, just been too lazy to do it...
Read somewhere that those are stuck pixels. There's an app in the market that's suppose to fix stuck pixels as well.
Sent from my PC36100 using Tapatalk
jjdevega said:
Read somewhere that those are stuck pixels. There's an app in the market that's suppose to fix stuck pixels as well.
Sent from my PC36100 using Tapatalk
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Click to collapse
I ran those screen fixing apps all night but non fix the problem
junrider said:
My friend's first prime had that on his screen (2 white dots) when he bought it only visible on a white screen. He returned it for a new one. Thats why its important to check for those too when you first get your prime and put it through inspection, Just open up the notepad like app, that one has a white screen.
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I'm 100% certain the spot wasn't there when I first got the tablet, as I did a very close inspection of it. Actually, I was reading through a thread in an iPad forum and there were reports of spots like this showing up on some iPads after a while.
jjdevega said:
Read somewhere that those are stuck pixels. There's an app in the market that's suppose to fix stuck pixels as well.
Sent from my PC36100 using Tapatalk
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Click to collapse
Thanks, but this is different than a stuck pixel, which I also have (I found the stuck pixel when I first got the tablet, but it's so unnoticeable 99% of the time that it doesn't bother me). The link below shows similar looking bright spots on a laptop (the spot I have is much smaller than any of these, but it's the same type of spot).
http://pics.livejournal.com/laptop_mechanic/pic/000p062e
same story here. my prime has 5 bright spots (hot pixel) as well. i did not notice them when i got prime last year. pixel fixer can't fix these either. i can live with these spots though.
Sent from my Transformer Prime TF201 using Tapatalk
I have the same problem, 1 bright pixel just below the home screen indicator.
It doesnt bother me that much, its the only problem i have with my prime and knowing theres lots of people with more problems im not gonna return it for a new one, having the chance to get one worse than i had...
My phone had the same thing when I first received it (still does), but it was my understanding it was a "hot spot" created by adhesive or undue pressure in manufacturing. It's not stuck/dead pixels, in my case at least, and my Prime has no such spots.
I however don't know what would cause something like this over time. Seems to me something in the screen is poorly manufactured and overheating...
Sent mine back and was told by Asus that the white spot is a kind of light bleed that caused by pressure at the area, they will replace the panel for me.
I've noticed that mine has a few white spots similar to who you guys are describing. Mine has two about an inch apart from each other near the lower left-middle of the screen, and another near the right hand side of the screen. I don't notice it when other colours are present, but on a white/light surface, it can get very annoying. I'm thinking I might call ASUS and see if I can get it RMA'd since it has other problems as well. The WiFI is actually pretty ok, but GPS is a total bust. I don't really care about the GPS that much, but it might be what I need to send this in. I'm just worried the white spots will get worse with time.
After reading up on this a little more, the name for the white spots we're talking about is "mura" (google "LCD mura" and you'll get some hits). It looks like it's somewhat common on cheaper displays.
Also have this appearing on mine and also didn't have it before.
I have only noticed it in the last week since I installed the latest update.
I only really notice it on the XDA site.
In my case it's definitely not mura (clouding), but more like pressure spots or pinpoints (usually 2-3 pixels in size.) They are more distinctive in shape than clouding. Either way, sucks for any of us to get these kind of issues. I've actually got an RMA # for mine and will be sending it out either tonight or tomorrow whenever I get a chance.
this can be mura, spots, poinpoints or w/e
i can tell you another one..... so i was working very hard on many several things on my tfp.... sending emails, writing proposals, getting images, working on ideas ect.
I started to get annoyed on how fast the tfp goes to sleep, so i decided to put it to Never. So it never went to sleep and it was awesome because my concentration kept going and i was jumping from my laptop to my tfp back to my laptop ect.
THEN.... i decided to go to sleep and i left my tfp opened connected while it was charging. I completely FORGOT that i had disabled tfp from sleeping. So it sat on the Home screen of my launcher.
When i woke up several hours later, i started to use my tfp and i noticed there was a white area that on every screen it was still there.
It was the outline of the icons! This is the reason why screensavers we're created so this wouldnt happen. This is an excerpt from our trusty wikipedia: (btw, apparently this isnt suppose to happen in lcd's but i assure you it happened to me on my tfp, its not that bad though, as i barely see it sometimes)
Before the advent of LCD screens, most computer screens were based on cathode ray tubes (CRTs). When the same image is displayed on a CRT screen for long periods of time, the properties of the exposed areas of phosphor coating on the inside of the screen gradually and permanently change, eventually leading to a darkened shadow or "ghost" image on the screen. Cathode ray televisions, oscilloscopes and other devices that use CRTs are all susceptible to phosphor burn-in, as are plasma displays to some extent.
Screen-saver programs were designed to help avoid these effects by automatically changing the images on the screen during periods of user inactivity.
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So, let me ask you this OP, did you by any chance leave your tfp on for a long time with something on the screen? and the glow that you have now resembles that image/icon/object you had on the tfp?
If that happened to anyone, hit the thanks
youngnex said:
So, let me ask you this OP, did you by any chance leave your tfp on for a long time with something on the screen? and the glow that you have now resembles that image/icon/object you had on the tfp?
If that happened to anyone, hit the thanks
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Click to collapse
Nope. I can say with 100% confidence that I didn't leave anything displayed on the screen that could have caused this. The spot is very small, and is just a little random blotch that doesn't resemble any type of image/icon/object. I've tried taking a picture of it with the camera on my smartphone, but I get those vertical bars that you get when taking a picture of a computer monitor and it's hard to make anything out in the picture as a result. Would using a regular camera allow me to get a good picture? If so, I'll see if I can borrow one and post a pic.
Also, the spot wasn't there when I first got my Prime, and it appeared after about a month.
As of now, I've decided against RMAing it, as (1) I'm afraid of getting back another unit with one of the other myriad of TFP problems, and (2) I don't feel like being without my Prime for 4-6 weeks.
nyijedi said:
Also, the spot wasn't there when I first got my Prime, and it appeared after about a month.
As of now, I've decided against RMAing it, as (1) I'm afraid of getting back another unit with one of the other myriad of TFP problems, and (2) I don't feel like being without my Prime for 4-6 weeks.
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Add 1 to the of people with the pinpoint brightness issue, mine showed up after about a month of use.
I am also waiting to RMA or exchange at BestBuy once he seem to have all of the issues worked out since I have one of the relatively good ones now and don't want a broken one.
dead or stuck pixel
i have almost a half inch bar worth of dead or stuck pixels with more grey tint cloudy looking smugges..on the top portion of my screen..i can only see this when the screen has grey or anything in the grey family. i have not dropped, got it wet, or anythin to it..its been working great for me until about 4 days ago. how and what do i do about getting a rma. i have emailed asus but stilll not heard back..its realy starting to piss me off..this is going to be my 3 one..the other two i was still in my return time at best buy and game stop..this one i am not..any help will be great..would post pics but when i take the pics its hard to see or tell what i am talking about..

LCD Mura

Has anyone else experienced "LCD mura" with their Primes, and if so, has the issue gotten any worse since you noticed it? LCD mura looks similar to light bleed, but not in corners of the screen. Rather, it is a small blotch/"bright spot" appearing anywhere on the screen. I have one such problem area that showed up after owning the Prime for about a month. It hasn't gotten any worse, but it's annoying on white backgrounds. I'm wondering how common of a problem this is. A Google search shows that it's a somewhat regular occurrence on cheaper LCD screens.
Ohhh, so *that's* what that is. I've had if for a while in one spot. Only noticeable on white backgrounds.
Yes had two such areas on my TF201. Had the sreen replaced under warranty.
mile high said:
Yes had two such areas on my TF201. Had the sreen replaced under warranty.
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What was the turnaround on the replacement? I have about 5-6 of those "white spots" now...
Have the spots come back after it was fixed?
My prime had 7 bright pixels!
They developed 2 months after I bought them..and kept increasing with time. These pixels will not go away with pixel fixer apps either.
Have sent my tablet for an RMA to get the LCD replaced. Fingers-crossed.
smrsxn said:
They developed 2 months after I bought them..and kept increasing with time. These pixels will not go away with pixel fixer apps either.
Have sent my tablet for an RMA to get the LCD replaced. Fingers-crossed.
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Looking forward to your follow up message when you get it back. This has been an amazing tablet. I want my spots fixed now!
garak0410 said:
Looking forward to your follow up message when you get it back. This has been an amazing tablet. I want my spots fixed now!
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Click to collapse
Sure, will keep the thread updated when i get it back. Only 5 days (3 business days) so far. RMA On "Waiting-[WB5] Wait for Repair\Test\Aging" status.
had 2 on mine, they didn't get bigger or anything. thought i could live with it and decided that since every time I saw it I was pissed so sent it in for RMA. Sent in March 26th (they received it) and was returned April 8th back in my hands. SOOOOO Happy I did I now feel like this is the tablet I should have always had. Also my time may have been extended by also getting bt/wifi fixed (well partially fixed, usable now)
garak0410 said:
What was the turnaround on the replacement? I have about 5-6 of those "white spots" now...
Have the spots come back after it was fixed?
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I guess I had this on my TF101, A few white spots showed up, I sent it in for RMA, it came back and looked fine (they said they replaced the screen) but after a few months the white spots came back almost in the same exact spot. I sent it in for RMA a second time, this time they flagged it as CID (customer induced damage) I emailed Hai, and *****ed and complained saying they fixed it the first time and didnt flag it as CID, so why are they flagging it this time. The next day I got an email from Hai saying it was taken care of and was no longer considered CID, and was being repaired.. So it does seem the white spots return in some cases
I had one of these on my screen. LCD replaced in a day. But then there were other issues like them not connecting the screen properly so only half the touch would register. Ended up getting a refund.
Just noticed my second LCD panel has a developed light 5mm mura spot.
Not as bad as last time.
Same area as last time. Lower left corner.
Would be interested to hear where other's have found their mura spots.
I have a couple on my prime, towards the bottom of the screen in landscape - one is about 3mm by 2 mm the other about half that size - they do grate on your nerves once you can see them, especially as so much of what I do on my prime (kindle, email, word-processing, surfing the web) is against a white background. I've emailed ASUS and am looking into a RMA.
I had the same problem, right in the center of the screen, one bigger spot and two smaller.
Sent my Prime to RMA a month ago, still waiting for it. Seems that he replacement screen is not so easy to find, in Europe.
BTW, they not considered it CID, and they will repair it under warranty.
Update on my prime's RMA
My tablet is still in WB5 state for an RMA to fix 7 such bright spots. In multiple conversations with CSRs it was explained that other issues (unspecified) were detected after the repair, and the tablet is now waiting for some special components to be repaired.
I am still within 10-14 business days to repair period, so the RMA can not be esclated yet.
I regret having sent my tablet for LCD replacement. Will kepp posting any updates that I have.
I recall someone mentioning the below statement in some other forum...
"I hate apple. But atleast their Sh**t works and they support it"
How true!
FYI - I sent it to TEXAS repair center.
WTF! Just noticed a mura starting to form.....ughh every time I am happy with my prime I find something that P***es me off with it. I really want to love this tablet. I feel like I am prime-bipolar. Some days I am prime-manic and some days I am prime-depressed. /Sigh Asus why do you toy with my electronic emotions?
Sent from my EPAD using Tapatalk 2
I'm noticing a 3rd spot develop on mine - begun the RMA process. I'm going to brace my self to be without my prime for at least a month. (I survived without it for 40 years, I'm sure I can go a month...)
i had spots on my first prime (BCOK) but exchanged due to GPS (also had haptic feedback issue too).
Second prime (c10) has a couple spots in landscape about an inch from the bottom of the screen near the center. I have "kept an eye on it" as far as noticing it only when I'm really on a white background or anything. I usually use it for reading and/or taking notes on PDFs so I surprisingly haven't been bothered by it AT ALL. I actually forgot they were there until last week.
Anyways, if it gets any bigger or I get more spots, I'll send it in over the summer...
i have a tiny 2mm area which is really white, when i have a whitish background. It is imposibble to tell though when i have other colours on the screen. My tablets serial number starts with a B so it was one of the earlier ones. It just randomly happened one day but its not that big of an issue
i had 2, if in landscape they were just off center down and left, and a little further down and left like middle of lower left quadrant was the big 5-7mm one that really bothered me. Decided to eventually send it in they received unit march 26 was back in my hands april 13th ish (can't remember) i believe
I don't know if this is my problem or not -- When I have a black/dark screen, I can see two areas that are whiter than the rest of the screen. It's not individual pixels but splotches. I do not notice it on white or any other color background? I haven't decided if I can live with it yet or not - still hoping it will just go away! If this isn't LCD Mura, what would you call it?

[Q] Display issue - horizontal white lines, cause for warranty?

First of all, my SGS2 was bought 18 months ago in April 2011, I think Samsung phones come with 2 year warranty I heard?
Now the problem is with my display, there are horizontal white lines running across the screen (in landscape mode, they become vertical white lines, ie they do not move with the screen orientation). Now they weren't there when I first got the phone, I think the problem has become more and more with usage.
It's likes a banding effect? burn in effect? dead line of pixels? It's worst on white backgrounds (obviously means the "white" background isn't as white as these lines) but lately it is seeping into all pictures (so on a blue picture, there are white lines running across), ie I can see white lines across them all. Obviously nothing on black backgrounds because nothing is being lit. Defect in the Super HD AMOLED+ production?
I didn't bother sorting this out earlier as it was usable and livable but I do believe the problem has gotten worse because even 6 months ago it wasn't this noticeable. Also, I have a new Note 2 coming tomorrow, so was going to sell the S2 but obviously I can't in all good faith knowingly sell something defective if I could fix it by warranty.
damn it , i hv this problem also, after sent to warranty, before sent to warranty dont hv this problem ,o0o samsung
jeanclaudevandamme said:
First of all, my SGS2 was bought 18 months ago in April 2011, I think Samsung phones come with 2 year warranty I heard?
Now the problem is with my display, there are horizontal white lines running across the screen (in landscape mode, they become vertical white lines, ie they do not move with the screen orientation). Now they weren't there when I first got the phone, I think the problem has become more and more with usage.
It's likes a banding effect? burn in effect? dead line of pixels? It's worst on white backgrounds (obviously means the "white" background isn't as white as these lines) but lately it is seeping into all pictures (so on a blue picture, there are white lines running across), ie I can see white lines across them all. Obviously nothing on black backgrounds because nothing is being lit. Defect in the Super HD AMOLED+ production?
I didn't bother sorting this out earlier as it was usable and livable but I do believe the problem has gotten worse because even 6 months ago it wasn't this noticeable. Also, I have a new Note 2 coming tomorrow, so was going to sell the S2 but obviously I can't in all good faith knowingly sell something defective if I could fix it by warranty.
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Sorry dude, but Samsung only serves ONE YEAR SERVICE WARRANTY
on the side note, the S2 isn't really "great" when it comes to screen quality, i must admit.. I have that "lines" too.. so i sold it to get an s3 :victory:
Says 24 months on their website.

Keyboard afterimage/artifact left on my screen

I got my s3's cracked screen get fixed by this guy on ebay. (GLASS ONLY LCD WAS FINE)
But after I got my phone back, there was an afterimage of the keyboard left on the bottom of my screen. I don't see them that well in dark images but on white screens I can see it.
I heard afterimages can be left on AMOLED displays if the image is left on (without refreshing) too long. I think when he was testing my screen, he left the keyboard on for too long. And I also heard this was a permanent mark.
So I emailed him and he replied that this indeed does happen while replacing the glass and his customers have reported this too and this does go away after a while. But, I thought these image artifacts were permanent. O_O Is he just telling me this so he wouldn't have to replace my LCD(which would cost 100~ dollars.)
1) Does this go away? 2) If so, how long does it take ?
2)Does this actually happen when replacing the glass?
Thank you so much!
**IMAGE IS ATTACHED**
http://postimg.org/image/5wa7xkyhd/
**It's actually kind of hard to see the keyboard artifact in the picture but actually it's clearly visible**

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