So I'm going to be getting a new phone here soon... I've narrowed it down to an S4, or HTC One. I've taken a lot of things into consideration and HTC One seems like an amazing device, it pretty much just has not sold itself to me because of the non-replaceable battery.
I understand most people probably change phones every year and the battery should make that no problem, but I'm not one of those people. This will be my first smart phone I'll be purchasing and I'm sorta going by what will last longer with proper care.
Basically, I'm looking for information on the phone's warranty in the event of battery issues. How long is the standard warranty usually if any? Also how does HTC take care of their customer's and handle the warranty? I plan to purchase the phone from T-Mobile in full. My reasoning is because of T-Mobile's version's available frequencies. In-case in the future I decided to use it unlocked on the AT&T network. Also what are some experiences of users here with repairing their HTC One?
Thanks
Warranty is 1 year on every phone I have ever used including the One. If you get the phone from T-Mobile they will honor the warranty and swap out your phone. I have had it since the release day and no battery issues yet other than it doesn't last long enough lol. Far as I know you cant take really apart the One without risking damaging it or without some special tool HTC has.
Related
I'm sure this has been posted before, but I can't find it even after Googling it. What is AT&T's policy for replacement phones? I'm on my 3rd HTC Titan, and am still having call quality issues, which I know is a known issue. How many phones must I go through until I have the option of switching to another model? I need my phone for my business, and simply can't keep trying new phones hoping one works.
If it wasn't for that, and AT&T blocking the update which fixes the disappearing keyboard, I'd love the phone.
kasrhp said:
I'm sure this has been posted before, but I can't find it even after Googling it. What is AT&T's policy for replacement phones? I'm on my 3rd HTC Titan, and am still having call quality issues, which I know is a known issue. How many phones must I go through until I have the option of switching to another model? I need my phone for my business, and simply can't keep trying new phones hoping one works.
If it wasn't for that, and AT&T blocking the update which fixes the disappearing keyboard, I'd love the phone.
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Unless you are within your initial 30 day return/exchange window, I don't think at&t has a specific policy allowing you to swap out your current phone for a different one. I know if you file an insurance claim, and they don't have your phone in stock, they'll provide you with a similar one.
I do know that at&t certainly has the power to make exceptions and get you a different device if you complain enough and talk to the right people. But that's hit or miss.
I have a phone i need a warranty swap on, but they say the phone is to new, and their is not stock of warranty phones yet...
Typically how long does it take for them to get stock?
Who is telling you this? I have never heard of that before. They should just give you a new one if that's the case.
This is going to be a warranty exception swap from a different phone to the Gs4... so they wont give u a brand new one, only a Certified like new.
If I unlock the bootloader via the HTC dev website, will HTC report that to att? I'm on the next plan, so at some point, assuming I don't crack the screen, I'd return this phone for a new one someday. I know that I can return the phone to stock and make it seem like nothing funny went in with the bootloader. I sort of doubt HTC would, but I thought I'd ask before I explored other, more difficult, unlocking methods.
Avaviel said:
If I unlock the bootloader via the HTC dev website, will HTC report that to att? I'm on the next plan, so at some point, assuming I don't crack the screen, I'd return this phone for a new one someday. I know that I can return the phone to stock and make it seem like nothing funny went in with the bootloader. I sort of doubt HTC would, but I thought I'd ask before I explored other, more difficult, unlocking methods.
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No they don't. Unlocking your bootloader and rooting your phone doesn't violate any kind of TOS that AT&T has so even if HTC did (for whatever reason) report to AT&T they couldn't do anything about it.
Cool! Thanks.
*unlocking we will go!* (sung to the tune of to grandma's house we will go)
Avaviel said:
Cool! Thanks.
*unlocking we will go!* (sung to the tune of to grandma's house we will go)
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On the next program you don't absolutely need to return the phone after the 18 months,you can keep it and just put the 10% down on another phone and continue with payments. I plan on keeping all my devices being that at the end of 18 months I pretty much paid full boat to just trade in and still have to pay on the new device. No dies for me man
I've also been curious about how modding the phone applies to the Next program (mostly academically curious, as I don't participate in the program). Another user asked about it, and I couldn't find a definitive answer. Does bootloader unlock, s-off, root etc. constitute a violation of the Next terms if you intend to trade in the phone?
I know under the "normal" or traditional contract terms (buying a phone under the 2-year agreement at a subsidized price), AT&T made a change in terms where software mods don't void the warranty, and only physical or water damage voids the warranty. But of course, Next is a different animal, as you are intended to trade the phone in (although not mandatory, as jball stated).
Got a dying NoteII (need to replace the USB port and apparently as of yesterday, re-flash the PIT)... so for the moment I have no phone and I'm going into withdrawal
I've got an upgrade available on Verizon, so I'll get a phone through there, but I'm trying to find something that's flashable or at least rootable, ideally QHD (1440x2560), MicroSD, removable battery.
Any 'phablet' class, 5.3"++, phones on verizon that are rootable/flashable, that have at least two of those three things? SD slot I can live without if I can get 64GB internal memory or higher, but there doesn't seem to be much of that on verizon, and less and less rootable, too
At the moment I'm leaning to the nexus 6 or Note 3, those seem to be the most recent/'best' phones that I can get at the moment, but I'm hoping there's some I've missed, that are better!
Any suggestions, anyone?
Haven't been able to find a list of what Verizon phones are rooted/romable, but apparently the LG V10 is as of this week, so I'm likely going with that, unless anyone has any better suggestions?
christiebunny said:
Haven't been able to find a list of what Verizon phones are rooted/romable, but apparently the LG V10 is as of this week, so I'm likely going with that, unless anyone has any better suggestions?
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Based on my experience, btw, if you're having PIT issues - like, recovery is throwing up errors about unable to mount partitions - then your eMMC is hosed. Happened to me recently and took me forever to realize it wasn't something I could fix in software. If the display on your phone is in decent shape, though, someone with a cracked/burned-in screen would probably love it, and at least earn you some cash towards a newer phone.
Sadly, the selection of phones for Verizon is pretty sparse. Your best bet these days is buying one outright - Moto X Pure, N6P, international version of the S7/S7 Edge etc - so that bootloader and rooting are never an issue, plus not dealing with Verizon bloatware. Financing outside of Verizon is the way to go, and at that point, you might as well look at an MVNO with good coverage and cheaper rates on data.
Ended up getting the V10, for ~$400 ($18/mo), should be here by morning!
I think the Nexus would have been the best choice, as it is not really a proprietary Verizon phone, but you can always return the V10 and say you did not like it.
Recently my G6, purchased in September 2017, developed a hardware problem in the power button/fingerprint reader. It's in the second year of warranty through LG Promise. I still like the G6, and since they're now bargain priced at B&H, I decided to buy a new one before returning the old one, planning to warranty the old one and keep it as a spare.
Getting warranty service on the old one was fairly straightforward with a couple of small quirks. Regular LG support doesn't handle it. Instead they transferred me to another number where the person just answered Hello, but she was pretty efficient about taking my information and promised me I would be contacted by email with instructions. Those showed up a day or two later, and after providing them with photos of the defective phone (to prove it wasn't physically damaged) they sent me a prepaid mailing label and shipping instructions, with the promise that once the tracking showed the package en route, they'd send out a replacement. Which they did.
While waiting for that, I went to register my new phone with LG Promise, and that didn't go nearly as well. First I discovered that they're cutting off registrations as of purchase date 06/15/2019. It doesn't say anything on the website about that. Fortunately I had two receipts for the purchase (long story there), and the earlier one was dated just before that. But then the website told me the IMEI was not valid. I contacted them by email for help, and they said they didn't have the phone in their system and I should wait a few days for them to validate it. It's been five days and I'm still waiting for that.
In the meantime, the replacement phone arrived. They sent me a new-in-box unlocked G7. That's actually very nice of them, since it's an upgrade, but I can't root it (no bootloader unlock available from LG) so I really can't use it and am selling it. My wife and I always have the same phone, and I want to stay with the G6 a while longer rather than buy new phones for both of us.
So the experience with LG Promise, and LG phones in general, has been a mixed bag. They seem to have some serious internal communication problems. I had the same IMEI issue when I went to get a bootloader unlock for the new phone, and it took them a week to resolve that. (Regular LG support was no help in that regard; their people are completely unaware that the developer program even exists and told me that LG never provides bootloader unlock and developer.lge.com is a hacker site.) I like the phone itself but I'm not crazy about the support and will probably switch brands next time around.
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their people are completely unaware that the developer program even exists and told me that LG never provides bootloader unlock and developer.lge.com is a hacker site.)
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Till date, they still say the same thing. ROFL