[Q] Restoring Data & Phone - Sprint HTC EVO 4G LTE

Greetings, and thanks to everyone in the community who has rendered me help in the past.
I recently S-OFF'ed my EVO 4G LTE. I initially had no mobile data or phone service. I did the sprint one-touch activate though, hit "update profile," and after multiple attempts and significant waiting, my phone activated and I could make calls. When I left my house though, I noticed that I couldn't get mobile data. I could make calls and such, but no Google, Internet, or anything, unless I was on Wi-Fi.
I tried updating PRL and Profile again through both Viper Mod and MeanBean, since they're close to stock Sense, but Updating PRL never worked, and Updating Profile never connected. It stayed on "The network is preparing your services."
At some point, I lost service entirely. Before, when I had no phone service, any call would lead me to the voice that says, "Your phone needs to be activated." I activated it, and everything was fine. I may still be activated, but the reception bar shows 0 bars and a little X, while the drop down menu reads "Looking for Service."
Again, thanks for everyone who helped me get S-OFF, Flash my radios, etc., in the past. Please help me get my phone fully functional again.
Unlocked S-OFF SuperCID
CID 22222222
Hboot 1.12.0000
Radio 1.12.11.1210
OpenDSP-v31.1.0.45.0015

palehorse864 said:
Greetings, and thanks to everyone in the community who has rendered me help in the past.
I recently S-OFF'ed my EVO 4G LTE. I initially had no mobile data or phone service. I did the sprint one-touch activate though, hit "update profile," and after multiple attempts and significant waiting, my phone activated and I could make calls. When I left my house though, I noticed that I couldn't get mobile data. I could make calls and such, but no Google, Internet, or anything, unless I was on Wi-Fi.
I tried updating PRL and Profile again through both Viper Mod and MeanBean, since they're close to stock Sense, but Updating PRL never worked, and Updating Profile never connected. It stayed on "The network is preparing your services."
At some point, I lost service entirely. Before, when I had no phone service, any call would lead me to the voice that says, "Your phone needs to be activated." I activated it, and everything was fine. I may still be activated, but the reception bar shows 0 bars and a little X, while the drop down menu reads "Looking for Service."
Again, thanks for everyone who helped me get S-OFF, Flash my radios, etc., in the past. Please help me get my phone fully functional again.
Unlocked S-OFF SuperCID
CID 22222222
Hboot 1.12.0000
Radio 1.12.11.1210
OpenDSP-v31.1.0.45.0015
Click to expand...
Click to collapse
Just call Sprint and have them send a refresh signal to your device. This is a common side effect of the S-OFF process. Always make sure your service is fully working before moving on to a custom ROM. However, as long as you're on a Sense-based ROM, you shouldn't have any issues getting your device re-activated. You could also try a ##786# reset.

Captain_Throwback said:
Just call Sprint and have them send a refresh signal to your device. This is a common side effect of the S-OFF process. Always make sure your service is fully working before moving on to a custom ROM. However, as long as you're on a Sense-based ROM, you shouldn't have any issues getting your device re-activated. You could also try a ##786# reset.
Click to expand...
Click to collapse
Thank you Captain. I've tried ##786# but I can't find my MSL, either through MSL reader or CDMA workshop. Neither can find the SPC, so I think I'll have to call sprint on google voice or something.
Edit: I got my MSL and did a ##786# reset. This allowed me to update profile and update PRL successfully.
I sitll have no voice or mobile data, no bars and the X at the top (there is another sprint phone in the same room getting reception so it's on mine.) In the ##786# menu, there is no MDN Phone number and no MSID. Hmm.
Okay, I've got my MSID now and Number. It does a commit failed in meanbean though when I try to enter them.
Addition. Sprint refresh signal did NADA.

Related

Radio 3.27 and Sprint Account

I just successfully installed radio 3.27 and the new DCD Gps Rom. My data connection is okay; however, when I try to make a call i get a message that account is not authorized to make calls. What happened???
YOur msid and msd has been clear out. Did u backup ur msd and msid? If not, *2 to call customer service to obtain it or request to fix your phone.
Thanks Astro!!! Phone is working and so is GPS!!
Mr_Sinister did you call sprint to get your settings fixed? I had the same thing happen to me.
I know you can get MSID from ##DATA#, but where do yo uget MSD?
I believe your MDN is your telephone number.
I had same simular problem. Tried sprint rom, dcd rom. All would allow phone calls to be made 40-50% of time after soft reboot. Followed the directions to the letter. MDN and msid were in place all the time. Even tried to reset them. Still no luck. Finally had to flash back to 2.17
If you have issues you can always dial *2 on the phone and get to a Sprint CSR..... tell them you hard reset the phone and it cleared your programming....

[Q] Error 16: Switch 694 after S-Off; Phone dysfunctional

I followed Bentenrai's guide to S-Off, Rooting, and Recovery. Internet (both Wi-Fi and 3G/4G data) works, but I am unable to make/receive phone calls or send/receive text messages.
The phone call error occurs after about 2 rings, which says "Error 16 (then in Spanish) Switch 694".
The sms error is: "sms error radio interface resource shortage" with details "cause code:64, error class: 2".
I tried everything from the "Phone does not work after S-Off" thread and was on the phone with 2 Sprint operators for over an hour. The first operator had me update profile and PRL, then had me turn off/pull battery while she did stuff twice to no avail. The second operator (who was mean and treated me like a moron) had me turn mobile networks off and on again, update profile and PRL, and pull battery (yes, she actually wanted me to pull the battery while the device was on; I powered it off first).
Is anyone else experiencing this or has anyone found a solution?
Thank you very much!
Yup, I found the fix. It's really easy! Tell the person to do a "CHLS Refresh", and then restart your phone.
http://forum.xda-developers.com/showthread.php?t=1194460
Thanks! I also just saw the thread in the General section about all the lucky people who achieved S-Off without the error.
I'll call them back tomorrow and report back.
i had the same error after rooting my phone, just try to call any number, and after listen to the message, it will connect you to a sprint rep. they will confirm some information with you and they will tell you that they will reset from their side and ask to turn off the phone for 30 sec and boom, it's a go.
After some thought, I realized both Sprint reps only had me pull the battery for a few seconds. I decided to leave the battery out for about 5 minutes and when I powered back on, I was able to connect to voicemail. I let it stay connected for a bit and then was able to make phone calls and texts. Suddenly, I began receiving Error 67 messages, so I updated profile and PRL. Since then, (knock on wood) everything has been ok. Phew!
Forgot to mention this tidbit of wisdom from the 2nd Sprint rep: She told me my problems with making calls was because there's an outage in my area. I told her that wasn't likely because I was using another Sprint phone to talk to her. She still persisted in saying it was an outage. Yay!
That's it? no other responses to this. My sons phone is a paper weight at the moment. He can't even dial Sprint and nothing else has worked. Anyone have another idea?

[Q] While Roaming, Call Disconnects Before Dialing Out. No Data

I know it's been a pretty common issue for rooted EVO 3D users to get an error 16 while roaming, which requires them to call Sprint and go through some rigmarole to get the phone working again.
I seem to be having a different (although similar) issue. I have no issues making calls, or with data while I'm on the Sprint network. But now that I'm roaming off of a nearby Verizon tower out here in the middle of no-where, I'm having issues. I try to place a call, and immediately the phone sounds a disconnection beep and that's it. I also do not have data.
About 45 days ago up here I received a message about not being authenticated (the error 16), but I was told that they couldn't fix this without me bringing my phone into the store. I just reset the phone and did hands free activation again, and avoided the store. I haven't noticed any issues after that, and I do go in and out of roaming areas sometimes while in the city.
I just tried to do a chat with Sprint. I specifically said I had an error 16 and needed an HRL refresh (I lied). The rep had me power off my phone while she attempted to send it a signal. After this she had me dial *2 and my phone process crashed while I tried this. I also still couldn't call out. She tried having me power off again. Same problem. Next she told me to power off my phone and keep it off for 30 mins. If it wasn't fixed by then, she gave me a support number to call.
Anyway, not sure if the support number will help. Figured I'd just see if anyone has had a similar issue or experience. I found another thread mention resetting through ##786# and using your MSL to get into it. My EPST process seems to crash when I try this. ##DATA# doesn't crash though...hm.
I'm running the Synergy 3Dvo Rom (Nightly 344 I think?). Stock kernel.

Switching btwn voice to data

My phone doesn't receive calls when I've used data on my phone, like launching gmail. I have to make an outgoing call or reboot to get calls to come thu. Once I use data again, calls won't come thru. Even a factory reset hasn't resolved the issue. Any idea?
It seems my phone doesn't switch back to voice once I've used data unless I make an outgoing call or reboot.
Sprint has been no help on this issue.
Thanks in advance.
it always helps to offer more info like rooted or unrooted, what derivative (stock, custom stock, custom aosp) s-off (hboot 1.12 only) or unlocked
sorry. just running stock, not rooted
have you tried to reprovision your phone
om4 said:
have you tried to reprovision your phone
Click to expand...
Click to collapse
is there an easy way to get the msl code?
"The steps are as follows: using your phone dial pad dial ##3282#
Select edit mode and enter you device's msl code. Go to Data Profile then press menu and choose 'restore". Your phone will reboot and reprovision upon reboot."
sorry sorry it slipped my mind to list the steps, the neighbors do this rodeo crap on the weekends but once a month they do one whole week and I get no sleep. its really been screwing with me
if you call sprint and ask for it they technically have to give it to you. or you can use cdma workshop
rotorrocket said:
is there an easy way to get the msl code?
"The steps are as follows: using your phone dial pad dial ##3282#
Select edit mode and enter you device's msl code. Go to Data Profile then press menu and choose 'restore". Your phone will reboot and reprovision upon reboot."
Click to expand...
Click to collapse
did the reprovision now I have no data connection. Tried a factory reset and still no connection. Under settings it says "mobile network - disconnected" although I have it on. confused:
rotorrocket said:
is there an easy way to get the msl code?
"The steps are as follows: using your phone dial pad dial ##3282#
Select edit mode and enter you device's msl code. Go to Data Profile then press menu and choose 'restore". Your phone will reboot and reprovision upon reboot."
Click to expand...
Click to collapse
rotorrocket said:
did the reprovision now I have no data connection. Tried a factory reset and still no connection. Under settings it says "mobile network - disconnected" although I have it on. confused:
Click to expand...
Click to collapse
Sprint was able to get me back online. Hopefully the reprovision solved my issue. THanks
Sometimes updating your profile can leave things screwed up, did you update your profile before the issues started? I had a similar problem once after updating my profile, called cs and immediately asked them to escalate the issue but the lady on the other end would not, she pushed 4 profiles before giving up and escalating my call. If you can always escalate the call, 1st tier reps are peons
om4 said:
Sometimes updating your profile can leave things screwed up, did you update your profile before the issues started? I had a similar problem once after updating my profile, called cs and immediately asked them to escalate the issue but the lady on the other end would not, she pushed 4 profiles before giving up and escalating my call. If you can always escalate the call, 1st tier reps are peons
Click to expand...
Click to collapse
I always do ##72786# to fix any major data connectivity issues.
Sent from my Genesis that does what Nintendon't

[Q] calls go straight to voice mail

I've seen some threads here and on Google with similar trouble but never any solution...
My phone calls started going to voice mail about 3 weeks ago WITHOUT phone ringing, leaving voice mail notification or showing in call history.
Checked the obvious, ringtones, etc. Phone will not ring or show any visual of incoming call..
Performed several hard resets, factory reset, Restore prior backups. Wiping caches. Everything except re-flashing MEANROM which I will do if nothing else works.
Called SPRINT support and they reset everything (any call forwards, etc.) Updated PRL, Profile... Entered 3 codes given to me by SPRINT (*720, *730, *740) No change. They said after powering back on the phone would perform a "Hands Free Activation". (This did NOT happen?) Phone will not ring or show any visual of incoming call..
HTC EVO 4G LTE
I have MEANROM_ICS_6.5 installed... Rooted S-ON.
Android 4.0.4
HTC Sense 4.1
Kernel 1.05.11.0606
Build 2.13.651.1 CL99866
Any suggestions would be greatly appreciated!
Micro Maniac said:
I've seen some threads here and on Google with similar trouble but never any solution...
My phone calls started going to voice mail about 3 weeks ago WITHOUT phone ringing, leaving voice mail notification or showing in call history.
Checked the obvious, ringtones, etc. Phone will not ring or show any visual of incoming call..
Performed several hard resets, factory reset, Restore prior backups. Wiping caches. Everything except re-flashing MEANROM which I will do if nothing else works.
Called SPRINT support and they reset everything (any call forwards, etc.) Updated PRL, Profile... Entered 3 codes given to me by SPRINT (*720, *730, *740) No change. They said after powering back on the phone would perform a "Hands Free Activation". (This did NOT happen?) Phone will not ring or show any visual of incoming call..
HTC EVO 4G LTE
I have MEANROM_ICS_6.5 installed... Rooted S-ON.
Android 4.0.4
HTC Sense 4.1
Kernel 1.05.11.0606
Build 2.13.651.1 CL99866
Any suggestions would be greatly appreciated!
Click to expand...
Click to collapse
It might be a long shot but did you try dialing ##72786# and resetting it that way?
HTC Jewel
HBOOT 2.10 S-OFF (rumrunner)
Android 4.3 Sense 5.5 V3
gstanke said:
It might be a long shot but did you try dialing ##72786# and resetting it that way?
HTC Jewel
HBOOT 2.10 S-OFF (rumrunner)
Android 4.3 Sense 5.5 V3
Click to expand...
Click to collapse
I was looking for this code. When I try it asks for a password. I entered my SPRINT PIN # but it doesn't work.
What password does it want?
Thanks!
Micro Maniac said:
I was looking for this code. When I try it asks for a password. I entered my SPRINT PIN # but it doesn't work.
What password does it want?
Thanks!
Click to expand...
Click to collapse
Never had it all me for a password.
HTC Jewel
HBOOT 2.10 S-OFF (rumrunner)
Android 4.3 Sense 5.5 V3
Micro Maniac said:
I was looking for this code. When I try it asks for a password. I entered my SPRINT PIN # but it doesn't work.
What password does it want?
Thanks!
Click to expand...
Click to collapse
Just select reset from the menu if you can.
Sent from my Nexus 5 using XDA Premium 4 mobile app
atheistevofreak said:
Just select reset from the menu if you can.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
There is no menu. Just as soon as I enter the last # a password prompt appears. (Password / cancel / Ok)
Micro Maniac said:
There is no menu. Just as soon as I enter the last # a password prompt appears. (Password / cancel / Ok)
Click to expand...
Click to collapse
Odd, because this is the menu I get after dialing ##72786#:
Sent from my EVO LTE
i had same issue
Micro Maniac said:
There is no menu. Just as soon as I enter the last # a password prompt appears. (Password / cancel / Ok)
Click to expand...
Click to collapse
Call Sprint and ask for password. It's not your pin and they gave it free
lowkeyst4tus said:
Call Sprint and ask for password. It's not your pin and they gave it free
Click to expand...
Click to collapse
The "Code" it wants is the MSL number. Once I entered that into the password prompt it allowed me to do the network reset. The phone re-boots and updates PRL. As soon as that was done I got 8 undelivered text messages but it still will not ring the phone on incoming calls.
Closer but not yet there...
Micro Maniac said:
The "Code" it wants is the MSL number. Once I entered that into the password prompt it allowed me to do the network reset. The phone re-boots and updates PRL. As soon as that was done I got 8 undelivered text messages but it still will not ring the phone on incoming calls.
Closer but not yet there...
Click to expand...
Click to collapse
Well, if it were me and I was running what you are, I would seriously consider going S-off and updating your firmware.
Sent from my EVO using XDA Premium 4 mobile app
Micro Maniac said:
I've seen some threads here and on Google with similar trouble but never any solution...
My phone calls started going to voice mail about 3 weeks ago WITHOUT phone ringing, leaving voice mail notification or showing in call history.
Checked the obvious, ringtones, etc. Phone will not ring or show any visual of incoming call..
Performed several hard resets, factory reset, Restore prior backups. Wiping caches. Everything except re-flashing MEANROM which I will do if nothing else works.
Called SPRINT support and they reset everything (any call forwards, etc.) Updated PRL, Profile... Entered 3 codes given to me by SPRINT (*720, *730, *740) No change. They said after powering back on the phone would perform a "Hands Free Activation". (This did NOT happen?) Phone will not ring or show any visual of incoming call..
HTC EVO 4G LTE
I have MEANROM_ICS_6.5 installed... Rooted S-ON.
Android 4.0.4
HTC Sense 4.1
Kernel 1.05.11.0606
Build 2.13.651.1 CL99866
Any suggestions would be greatly appreciated!
Click to expand...
Click to collapse
I had the same problem about a week ago. I updated the profile under system updates and everything worked fine after that.
Problem Resolved!
Problem resolved on SPRINT's end! Apparently tech support neglected to reset one option which when reset the phone worked. (she didn't say what it was but saw it immediately.)
I would really like to play around more with flashing different ROMS except I'm a newbie and while most of my problems have been solved here I find it too difficult begging for assistance. I find more one liner answers stating "... just do X Y or Z..." then off they go never answering further questions. There's just too many combinations of ROMs, Radios, HBOOT, Firmware, etc. that at almost every turn I get a sick feeling in my stomach that something is going to brick my phone and I'll have to beg here for someone to hold my hand. I tried MEANBEAN for a while but found the battery life not so great and was missing Beats audio. (I listen to internet radio in my car rather than my car stereo...) That's why I'm staying on ICS.
Thanks for all that tried to help me. I'll be clicking the Thanks button...

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