Related
So i went and talked to verizon about my defective eris, they took a look at it. Sent me a new one. Now i havent even got to send back my first one and the new one is having the same problem....
Its got the trackball bug, scrolling to the left. Now seeing as this only happens when i NEED to use my phone im assuming when i take it in it's going to make me look stupid in front of verizon. Now is there anything i can do to convince them this one is defective and i need a new phone??? Preferably a phone that isnt the Eris?
I don't think so man. Everyone has had different experiences, some good some bad. You just have to find the right Verizon rep apparently. Try to be polite but ask to speak to a supervisor. Talk about switching to AT&T if you get another Eris. Talk about the Eris being defective and how many people you know with trackball problems. There is some poor soul on here who is on his 6th or 7th Eris so don't feel too bad if it doesn't work. Let us know how it goes.
Sent from my nonsensikal froyo using XDA App
I'm on my third and almost sent that one back in as the usb port is screwed up. I've heard of people getting offered a different phone on the fourth one but also of people on their fifth Eris. So I have no clue how to get a different phone, I asked the last time but got a no. But was told in December I could do an early upgrade, 1 year into a 2 year contract.
Zerox8610 said:
So i went and talked to verizon about my defective eris, they took a look at it. Sent me a new one. Now i havent even got to send back my first one and the new one is having the same problem....
Its got the trackball bug, scrolling to the left. Now seeing as this only happens when i NEED to use my phone im assuming when i take it in it's going to make me look stupid in front of verizon. Now is there anything i can do to convince them this one is defective and i need a new phone??? Preferably a phone that isnt the Eris?
Click to expand...
Click to collapse
The trackball issue is due to the USB being too close to the track ball on the pcb. Basically when the usb cable is jiggled, you may recover trackball usage. It is just a design flaw. My trackball is only operable when you make it worse by ****ing with it but generally the problem is inevitable. The new phone you got is actually a refurb that verizon failed at testing. You may even be able to use this consistency to get discounts, credits, etc for a new droid 2 or something.
I had that issue, it wasn't a problem. I told them it happened occasionally.
When i had my enV1 it had battery issues, on my 4th they gave me the enV2.
Push the issue, but be nice.
Just say, I wish there was a phone *ahem*dinc*ahem* that was similar in formfactor as my eris but had a way of inputting that didn't use a ball. *ahem*dinc*ahem*
dinc??????????
I think dinc is a Droid Incredible.
Well they called it a dinc on Android forums and figured that was sort of a standard in the community.
Stonent said:
Well they called it a dinc on Android forums and figured that was sort of a standard in the community.
Click to expand...
Click to collapse
hello
flash the ruu from hboot and your good
DS36 said:
hello
flash the ruu from hboot and your good
Click to expand...
Click to collapse
Wrong thread?
Call technical support, don't go to a store. Tell them you'd upgrade if you could. You hate eris, blah blah blah. I got two incredibles this way and paid nothing
Sent from my ADR6300 using XDA App
I've been getting random reboots.
3 times since I got it. Since yesterday this thing has been freezing and locking up and just frustrating the crap out of me.
I haven't taken any ota cause I want root.
Thanks for any input.
Sent from my PG86100 using XDA Premium App
Take the OTA
Root was achieved on a device that already had the ota. I took it and my phone works great.
Sent from my PG86100 using XDA Premium App
the reccomendation, however, is to not take any further OTAs. I personally am not taking any... because I don't know if the new hboot prevents a downrev to the eng hboot.
edufur said:
the reccomendation, however, is to not take any further OTAs. I personally am not taking any... because I don't know if the new hboot prevents a downrev to the eng hboot.
Click to expand...
Click to collapse
Yeah I would wait until s-off. Root will be here soon try a factory reset
Can s-off come out and play? You run but you can't hide
I'd rather be guaranteed root than an ota. I'd try a hard reset first.
Damn. Too late. But I got the ota that made the phone disappear from the lock screen so I think I'm safe. I wont take anymore.
Sent from my PG86100 using XDA Premium App
The ota has nothing to do with the freezing. I had the ota and the same thing kept happening to me. I took My phone back and got a new one. This time I didn't take the ota and I don't have any issues. I think some of the phones are just buggy. If you have a 3vo then you have one out of the first batch. HTC makes great phones, but they don't always get it right. Remember how buggy the TP and the TP2 were.
I got one of the phones with no dead pixels and stuff. I don't wanna risk taking it back and getting one even worse.
After the ota things feel much better. Let's see if the same thing happens. If it does, any ideas what to do? Wait for root and put a better rom? Or get it replaced?
Sent from my PG86100 using XDA Premium App
well.. FML cuz i am going on my 4th evo shortly LOL..
1st. lockups... returned store.
2nd. lockups.. + OTA.. store called me a liar.. called telesales. easy retunrn.
3rd.. while still in 2nd phone posession, 3rd phone wont charge. lol. red green blinking.
4th.. waiting to be delivered.
also, what i have noticed.. ever since my 1st phone, the quality of each SLCD has been subpar to the first one. the whites are warm and the image is not as sharp.
I walked in a local sprint store and they had 2 on display.. one was sharp like my original one and the other was warm and not as sharp..
WTF is up with quality control HTC?????
I'm hoping I don't end up like you LOL.
Sent from my PG86100 using XDA Premium App
Newklearx3 said:
I'm hoping I don't end up like you LOL.
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
Took my phone back with one problem, got home with 2 extra problems that I didn't have on the first one LOL. FML
Sent from my PG86100 using XDA Premium App
DataDork said:
well.. FML cuz i am going on my 4th evo shortly LOL..
1st. lockups... returned store.
2nd. lockups.. + OTA.. store called me a liar.. called telesales. easy retunrn.
3rd.. while still in 2nd phone posession, 3rd phone wont charge. lol. red green blinking.
4th.. waiting to be delivered.
also, what i have noticed.. ever since my 1st phone, the quality of each SLCD has been subpar to the first one. the whites are warm and the image is not as sharp.
I walked in a local sprint store and they had 2 on display.. one was sharp like my original one and the other was warm and not as sharp..
WTF is up with quality control HTC?????
Click to expand...
Click to collapse
So I guess the person I spoke to is full of ****. I called Sprint yesterday to get a replacement and I was told once you replace the phone during the first 30 days, you cannot get another replacement. I see he is a liar since you already got 3.
It's not YOUR fault if the phone came defective.
Sent from my PG86100 using XDA Premium App
this 4th phone better be pristine..
1) no locks
2) is able to charge
3) sharp. clear white colors
or else, im calling sprint again and will order as many damn evo3ds before my 30 day is up .. i shouldnt have to go through so many to be happy like i was for the first 24 hours of my first 3d.
dozebeats said:
so i guess the person i spoke to is full of ****. I called sprint yesterday to get a replacement and i was told once you replace the phone during the first 30 days, you cannot get another replacement. I see he is a liar since you already got 3.
Click to expand...
Click to collapse
honestly, eff the store reps.. They are rude, dont care and wont return it more than once.
now with that being said, i told the store rep who would not return my phone to get customer service on the line.
10 min later, my new evo was on the way.. little did i know it was another defective evo..
this monring, i called and said, HI. im on my 3rd defective evo.. HELP! .. the lady was very nice and understanding. she got me another one.
the stores suck!!!!!!!!!!! the telesales and tech support are amazing!
DataDork said:
honestly, eff the store reps.. They are rude, dont care and wont return it more than once.
now with that being said, i told the store rep who would not return my phone to get customer service on the line.
10 min later, my new evo was on the way.. little did i know it was another defective evo..
this monring, i called and said, HI. im on my 3rd defective evo.. HELP! .. the lady was very nice and understanding. she got me another one.
the stores suck!!!!!!!!!!! the telesales and tech support are amazing!
Click to expand...
Click to collapse
It was Sprint customer service that I spoke to. Took me 3 different people to finally send me a replacement. The first two were telling me I needed to go into a Sprint store to have the moron tech in the back "look" at it. I know the phone is having problems, I dont need this guy to tell me that. What also pissed me off was my friend telling me he was on the phone with them for 10 minutes and had a new phone on the way. I kept getting the run and around and wanted to choke someone. Customer service is definitely good, but they have a few morons here and there.
My phone suffers from the not sleeping issue, so I asked customer support about replacing it. I asked what would happen if the replacement I got also ended up being defective, and they told me that I could get it replaced again.
I'm just scared of getting one that's worse than what I have. The sleep issue is the only big problem. My screen is also slightly rotated and is a little warmer in colors, but those aren't tooooo major. No dead pixels or anything. I just hope my replacement has no issues at all. I can deal with the warmer colors on the screen, but that's as far as I'd want it to go.
Now after two hard resets my phone is stuck in 3D mode. After wiping ENTIRE phone twice my camera won't work LOL. Weird thing is, soon as I hit camera there's just a black screen, then I switch over to 3D it puts my ENTIRE rom in 3D. I'm not joking. The homescreen and everything is doubled and fuzzy like the 3D is stuck. Im so disappointed with this phone I don't what to say......screw the 3rd phone man I don't even want a third one. P.S I'm typing this on the new 3D feature the xda app has that I wasn't aware of :rolls eyes:
Pissed.......
Sent from my PG86100 using XDA Premium App
That sucks man..shame since once you get a good one its a pretty amazing phone.. I love it more and more every day ..but US early adopters usually get the ****ty ones
I'm lucky. No problems yet.
Was watching the raven on phone at work last night and had to turn brightness up high since its so dark. Noticed about 50 little white dead pixels all over the screen.
Anyone else have this? Checked this phone when I first got it and no dead pixels at all. Makes me mad I've taken so good care of this phone. The display is ruined now for me.
I know now that the raven sucks and this display burns out too quick for whatever reason. Never had this issue with any other phone.
You need to return that thing, it's clearly defective. And as far asa burns out too quickly? That's obviously an opinion not based on facts... I have had my LTE since May, no dead pixels. Not one.
Word of friendly advice, when you take that jacked up phone back to the store for an exchange.... Before you leave with the replacement, go to the market and get the dead pixel tester, run it before you leave the store.
I'm just gonna keep it. Already s-off and all that, this is my 3rd EVO LTE. Can only see it when the screen is black and brightness is all the way up.
I'm really leaning towards getting a *gasp* Samsung for my next phone. I love HTC and sense, but there are so many issues with this phone u need to mod, dwnld app to fix phone, flip into/out of airplane mode to get data, and not to mention my first 2 exchanges.
Sorry this is so "ranty". This phone is like that super hot/cool girlfriend that has crazy issues that really get on your nerves, but u keep her around bc she is there and you've been thru too much w to get rid of kinda thing.
Anthonicia said:
I'm just gonna keep it. Already s-off and all that, this is my 3rd EVO LTE. Can only see it when the screen is black and brightness is all the way up.
I'm really leaning towards getting a *gasp* Samsung for my next phone. I love HTC and sense, but there are so many issues with this phone u need to mod, dwnld app to fix phone, flip into/out of airplane mode to get data, and not to mention my first 2 exchanges.
Sorry this is so "ranty". This phone is like that super hot/cool girlfriend that has crazy issues that really get on your nerves, but u keep her around bc she is there and you've been thru too much w to get rid of kinda thing.
Click to expand...
Click to collapse
It is going to bother you when the room is dark. I've had 3 evos so far due to dead pixels, the third one was prefect. You can downgrade the hboot now and obtain s-off so there is no reason not to find the perfect device.
Sent from my LTEvo
displays are where HTC sucks. I've been through about 8 replacement G2s , and literally only one or two didn't have any dead pixels , and those have touch response problems. heck even one of the replacements came in the mail with a burnt-in display.
Sent from my HTC Vision using xda app-developers app
This one didn't have dead pixels when I first got it. I remember checking it. Best buy ***** wouldn't let me check the other phones, said I had to take the one she pulled put. I asked y and she said it will start activating when she turns it on. God that pissed me off she is either stupid or I am for letting her get away with that comment.
Needless to say, this one was perfect then. So that means over time a new one will only burn out like this too. Probly just wait until it gets really bad before I exchange it. Everything else is great. Feel lucky.
I had this issue and had it fixed thru HTCs warranty. It bothered the crap outta me lol
Sent from my EVO using xda premium
I have dead pixels also): whats the best way to get a new one?
Sent from my EVO using Tapatalk 2
-Cupper- said:
I have dead pixels also): whats the best way to get a new one?
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
Can't u use a new digitizer? Or u mean best way to get a new phone altogether? Wish u could fix dead pixels but they be dead.
Anthonicia said:
Can't u use a new digitizer? Or u mean best way to get a new phone altogether? Wish u could fix dead pixels but they be dead.
Click to expand...
Click to collapse
I'm gonna go through htc warranty. They said they could fix it
Sent from my EVO using Tapatalk 2
Wow I have owned quite a bit of HTC devices. Even since the HTC apache! The only phone I have ever had a problem with was the evo3D and the digitalizer not being accurate.
I am now on my first evo4glte since launch and have not had a single issue except browser reloads on the stock shipped rom.which made me split decision with a galaxy s3. But to be honest , after rooting both devices I find the evo more fun to play with. And has never gave me any sort of issue. Wifi/3g works as it should. Nothing ever reloads,the screen is still amazing with no dead pix or blurring of the screen.
I'm sorry some of you guys are so unfortunate to end up with 2+ replacements,giving you a bad experience with HTC. Some devices come defective even the iphone5 & sgn
Sent from my EVO using xda premium
If you're getting exchanges that aren't new, the reason why you're seeing so much crap is because the refurbs aren't repaired or checked carefully at all.
My replacements were brand new phones. Didn't even have refurbs then, was in early June, early July. Got my first EVO on release day.
So, I just discovered that I have a dead pixel. Can only see it when when the screen is black. It's only one that I can see. Is it worth trying to get a replacement or getting it fixed? Can't they replace the screen?
eXplicit815 said:
So, I just discovered that I have a dead pixel. Can only see it when when the screen is black. It's only one that I can see. Is it worth trying to get a replacement or getting it fixed? Can't they replace the screen?
Click to expand...
Click to collapse
I have two dead pixels that are only visible with a very dark screen.
Sent From My HTC Evo 4G LTE, On The Now Network From Sprint!
Bought an HTC One today. The camera appears to be defective. It has trouble focusing and is always blurry on the top right-hand side quadrant of the photo.
Since I'm pre-paid and bought from an individual, should I go to T-Mobile for a warranty replacement or direct to HTC? Obviously it's under warranty since it hasn't been out for over a year.
I know AT&T were jerks about warranty claims if you didn't purchase direct from them but don't know about T-Mobile.
Thanks.
Sent from my HTC One using Tapatalk 2
ericshmerick said:
Bought an HTC One today. The camera appears to be defective. It has trouble focusing and is always blurry on the top right-hand side quadrant of the photo.
Since I'm pre-paid and bought from an individual, should I go to T-Mobile for a warranty replacement or direct to HTC? Obviously it's under warranty since it hasn't been out for over a year.
I know AT&T were jerks about warranty claims if you didn't purchase direct from them but don't know about T-Mobile.
Thanks.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
as long as there is no damage you should have 14 days for an exchange
I believe you will have to go to HTC. T-Mobile will only honor it within the 14 day window for the original owner
Sent from my Nexus 10 using Tapatalk HD
The phone is definitely outside the 14 day window and I'm not the original owner. Guess I'll go to HTC and play that game.
The physical hardware is clearly under warranty, so hopefully they don't give me the runaround.
Before returning try changing the video resolution from super hd to hd and see if that fixes it. Then you should be able to switch it back and it should work fine. It doesn't just fix the video camera but the still camera as well.
Sent from my HTC One using xda app-developers app
Devi0124 said:
Before returning try changing the video resolution from super hd to hd and see if that fixes it. Then you should be able to switch it back and it should work fine. It doesn't just fix the video camera but the still camera as well.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Now you tell me. I boxed it up and shipped back today.
Here is what the average photo looked like. Just terrible. Tried a hard reset, reset the camera settings, etc. Nothing worked. I think it's just plain defective.
Night photos are grain city too. Nothing good about it at all. FYI, I had and sold an HTC One (regretted it, bought another) and the photos were fantastic. This one is just a dud (hence why the seller only asked $450 cash - now I see why).
HTC support asked me if I wiped the lens with a lint free cloth. WTF do you think, lol?
Tap to focus just didn't work. In fact, nothing worked. Every photo is terrible. I really hope HTC support doesn't give me the run around.
(my backyard - yes we have two dogs and yes their pee kills the grass, but they are worth it)
Yeah that's about what mine looked like before. I had just written HTC to find out what I needed to do the replace it. This was literally just last night. I was up late about to flash the 1.29 Rom to see if that fixed it. I looked through the settings to see if there was a way to change the auto focus settings which there only is for video. I changed the resolution setting just to see if it might help and it completely fixed it. Not sure why but it seems like it was "stuck". It may or may not have been the same as your issue but sounds like it was. Whatever though, you get a new one so it all works out.
Sent from my HTC One using xda app-developers app
Anyone know how fast HTC repairs/replaces and ships back? They will receive the phone today and I'm hopeful to receive it back by this weekend. Realistic?
Well, just got the phone back. Slow ground shipping!
Aaaand HTC did absolutely nothing to the phone. The pictures are all still blurry. Infuriated right now. Two weeks and they did absolutely nothing, just shipped it right back to me with no notes, no repair, nothing.
Called up HTC. Of course they have "no notes" as to what was done to the phone. Here's a tip: nothing was done.
The "escalations team" was closed so they told me to call back tomorrow.
Just so I'm not crazy, is this considered a normal "ultrapixel" photo from this phone? I just took it. Basically, the tap to focus does absolutely nothing. I'm about to unload this junk to someone else and make it their problem. I can't go a full month without a working phone as my only option is to send it in again and have the HTC techs go "yep, looks good from here" and send it right back to me again. Just replace your defective hardware guys. Not hard.
It would'nt hurt to try
The worst they would say is no. Ive heard story's of people getting replacements from t mobile in your situation, if it was a manufacturers defect. I would just go into a store and be totally polite friendly with the rep and show that your completely bummed out about your new phone not working the way it should. From my experience, kindness can go a long ways with t mobile.
ericshmerick said:
Well, just got the phone back. Slow ground shipping!
Aaaand HTC did absolutely nothing to the phone. The pictures are all still blurry. Infuriated right now. Two weeks and they did absolutely nothing, just shipped it right back to me with no notes, no repair, nothing.
Called up HTC. Of course they have "no notes" as to what was done to the phone. Here's a tip: nothing was done.
The "escalations team" was closed so they told me to call back tomorrow.
Just so I'm not crazy, is this considered a normal "ultrapixel" photo from this phone? I just took it. Basically, the tap to focus does absolutely nothing. I'm about to unload this junk to someone else and make it their problem. I can't go a full month without a working phone as my only option is to send it in again and have the HTC techs go "yep, looks good from here" and send it right back to me again. Just replace your defective hardware guys. Not hard.
Click to expand...
Click to collapse
Not to press the depressing issue any more..but is that pic actually a focused zoomed in shot ..meaning your actually farther away then where the picture makes it look.
Was thinking that maybe your just to zoomed in with the shot... No photo ever looks any good fully zoomed ..I usually walk up closer less zoom =clearer picture.
But its just a idea I know your mad as hell .. And I agree the photo is horrific .
Sent from my HTC One using xda premium
abcdefg1234567 said:
Not to press the depressing issue any more..but is that pic actually a focused zoomed in shot ..meaning your actually farther away then where the picture makes it look.
Was thinking that maybe your just to zoomed in with the shot... No photo ever looks any good fully zoomed ..I usually walk up closer less zoom =clearer picture.
But its just a idea I know your mad as hell .. And I agree the photo is horrific .
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
I am not using the zoom at all. Here's another one. They are all like this and HTC apparently thinks this is just fine.
Went to T-Mobile. The effectively told me to take a hike the instant they heard "I bought it from Craigslist."
Back to HTC I guess. Hey, no phone for a month. Fun.
Tmo will honor it by yeah unfortunately not if you did not but if from them
Sent from my HTC One using xda app-developers app
Devi0124 said:
Tmo will honor it by yeah unfortunately not if you did not but if from them
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
No **** cpt obvious.
Sent from my Nexus 4 using Tapatalk 2
Is it obvious? Then don't ask stupid questions and you won't get obvious answers.
ericshmerick said:
No **** cpt obvious.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Sent from my HTC One using xda app-developers app
Just wondering if anyone else is having the same issues? My phone is brand new and has never been dropped. It's like the camera will NEVER focus for taking pictures. It makes the sound like it's focusing but still stays blurry no matter zoomed or not.
Any ideas or suggestions?
A few members suggested trying this as a possible fix:
http://forum.xda-developers.com/showthread.php?t=2306462 Camera not auto-focussing - Possible fix
Sent from my HTC One using xda app-developers app
girlygirl00 said:
A few members suggested trying this as a possible fix:
http://forum.xda-developers.com/showthread.php?t=2306462 Camera not auto-focussing - Possible fix
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
That didn't fix anything for me. I finally e-mailed HTC and this was their response which also did not fix anything.
Safe Mode
1. Please turn off the phone.
2. Then briefly press the Power button to turn on the phone.
3. While the phone powers on, press and hold the Volume down button until phone loads the OS and "Safe Mode" should appear on the lower left part of the screen.
After you put it in safe mode, try using your phone, if it works perfectly, then the problem may be caused by an application your phone. Which you will need to remove the applications one by one to see which one is causing the issue. If the issue persists, please reply to this email so we can further troubleshoot and have this issue solved.
All I know is I'm about ready to sell/return this HTC One and go get the Galaxy S4. My S3 treated me fine and the camera was far superior.
Was told it's a software issue and the update isn't expected for at least a month. So until then I have a $600 phone with a useless camera. Returning this and going to the S4. Not sure why I doubted it when I loved my S3. Figured I would give HTC a try again from my Sensation 4G days but what a waste of time. I can say the build quality of the phone along with the screen were definitely the things that attracted me.
What about an exchange, since you just got it? Did you get it in store? If so .. you could test out the one they exchange it for while at the store. Mine works awesome, and many others are very happy with theirs. So it sounds like you got a lemon camera. And we all know there are some bad ones in all the phone models.
Sent from my HTC One using xda app-developers app
girlygirl00 said:
What about an exchange, since you just got it? Did you get it in store? If so .. you could test out the one they exchange it for while at the store. Mine works awesome, and many others are very happy with theirs. So it sounds like you got a lemon camera. And we all know there are some bad ones in all the phone models.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
True. I actually returned it and went with the S4. I'll give HTC another shot once their next big phone comes out. I did find myself missing a bigger screen also. It may be lacking a few PPI compared to the One but it's just as nice. Thanks for the kind words guys.
Chicago281 said:
Was told it's a software issue and the update isn't expected for at least a month. So until then I have a $600 phone with a useless camera. Returning this and going to the S4. Not sure why I doubted it when I loved my S3. Figured I would give HTC a try again from my Sensation 4G days but what a waste of time. I can say the build quality of the phone along with the screen were definitely the things that attracted me.
Click to expand...
Click to collapse
I see that you already returned the One. But I do not see how it could have been a software issue. If you were stock, you should have had build 1.27.531!8. I have that build and my focus works fine. Sounds like you should have exchanged it because it was clearly defective. Too late now, though.
-T
Sent from my Nexus 7 using xda app-developers app
Thanks for repeating our conclusion from three days ago. lol
Sent from my HTC One using xda app-developers app
girlygirl00 said:
Thanks for repeating our conclusion from three days ago. lol
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Sometimes repetition aids in understanding.
Sent from my Nexus 7 using xda app-developers app
Chicago281 said:
Just wondering if anyone else is having the same issues? My phone is brand new and has never been dropped. It's like the camera will NEVER focus for taking pictures. It makes the sound like it's focusing but still stays blurry no matter zoomed or not.
Any ideas or suggestions?
Click to expand...
Click to collapse
In my phone this strongly correlates with heat. Once the phone gets hot from being at high brightness or doing something graphically intensive it will not focus. Sometimes you can get it to work by giving it a sharp slap or pressing gently on the glass in front of the camera. If you let it cool down for a few minutes then it works. But it is definitely a physical problem.
I'm having the same issues. My first HTC One was fine but had a power issue so it was replaced with this one that will now not focus. I contacted HTC and T-Mobile and was told that there would be a software update in the future to fix the issue but there are no specified dates. I asked T-Mobile if they could exchange it since it's only 2 months old and was told I would have to wait on an upgrade or purchase at full price. I'm really not pleased about any of this.