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Folks,
[Update] This is a possible fix for the dedicated camera button as below:
1-The symptoms i had before:
this is my second month with my 4th Xperia Z2, as the last 3 had all possible defects you can ever imagine, anyway, i recently noticed that the dedicated camera button has some sort of a problem, it launches the camera app perfectly then it doesn't respond at all, i keep pressing it like crazy with no luck to capture the shot.
the weird thing is it works perfectly with any other camera app from the market, and it sometimes works with the official camera app after like 1 minute of waiting or maybe randomly, i don't really know, then after i capture the photo it stops responding again for a minute or so.
what do you think guys?
i'm on .314 FW
tried a factory reset, tried uninstalling all other 3rd party camera apps with no luck
2- The Fix
i've tried removing all 3rd party camera apps with no luck, tried the factory reset and then the PC Companion repair with no luck as well.
googled it but no one is talking about it, even here, i didn't find a real fix which made me really nervous about it as this is my 4th Z2, here is what i did.
A- I pressed it very hard for like 10 times as i was really nervous coz there are no fix
B- while pressing and releasing i felt that sometimes it get released for the 2 clicks, the shutter click then the focus click
C- I started sensing when it get released for just the shutter click then stopes and when it get released for the 2 clicks
D- bought an AKAI electronic spray and sprayed the button several times while keep pressing and releasing it hundreds of times till it stopped the faulty 1 release and it became most of the times releasing the 2 clicks
3- The conclusion:
when the official app launches while the focus click not released the button will not function at all, and when it launches while the 2 clicks are released everything will be perfect
Hope this help you folks as i'm sure there will be lots of you guys with this problem without a fix for it (as most of Xperia Z2 devices has their defects) for me only I've replaced 3 devices and this is the 4th one
Hossam.Abdelsalam said:
Folks,
this is my second month with my 4th Xperia Z2, as the last 3 had all possible defects you can ever imagine, anyway, i recently noticed that the dedicated camera button has some sort of a problem, it launches the camera app perfectly then it doesn't respond at all, i keep pressing it like crazy with no luck to capture the shot.
the weird thing is it works perfectly with any other camera app from the market, and it sometimes works with the official camera app after like 1 minute of waiting or maybe randomly, i don't really know, then after i capture the photo it stops responding again for a minute or so.
what do you think guys?
i'm on .314 FW
tried a factory reset, tried uninstalling all other 3rd party camera apps with no luck
Click to expand...
Click to collapse
how did you factory reset?
perhaps try repairing your device via Sony Pc companion. if your problem peesists try contacting sony support and get a device repair as this should be covered by your 2 year warrenty that sony gives with all xperias.
you do need proof of purchase for this
Envious_Data said:
how did you factory reset?
perhaps try repairing your device via Sony Pc companion. if your problem peesists try contacting sony support and get a device repair as this should be covered by your 2 year warrenty that sony gives with all xperias.
you do need proof of purchase for this
Click to expand...
Click to collapse
thanks for the reply man,
but what is the difference between the factory reset and the PC Companion repair? i think both of them are doing the same job, correct me if i'm wrong.
also please i need more clarifications for the 2 years warranty, and does this need to be shipped to the country i bought it from or any Sony branch can handle this?
Hossam.Abdelsalam said:
thanks for the reply man,
but what is the difference between the factory reset and the PC Companion repair? i think both of them are doing the same job, correct me if i'm wrong.
also please i need more clarifications for the 2 years warranty, and does this need to be shipped to the country i bought it from or any Sony branch can handle this?
Click to expand...
Click to collapse
no. factory reset just resets the user data, sony PC companion repair, reinstalls the entire OS, hence removing any problems with your current System.
and for warrenty, all xperia devices have a 2 year warrenty if you have proof of purchase. (emails,reciepts,cell contract.. etc)
all faults with the device which are not caused by the owner, sony will repair as this is a Device fault. this is covered by warrenty
Hossam.Abdelsalam said:
Folks,
i'm on .314 FW
tried a factory reset, tried uninstalling all other 3rd party camera apps with no luck
Click to expand...
Click to collapse
As I posted in this thread
http://forum.xda-developers.com/xperia-z2/help/shutter-button-doesnt-official-camera-t2827868
It wasn't always third party camera apps that made mine quit working but that there is also one of my cases that makes my camera button quit working.
I found a fix, please check the 1st post update
CodeNameRedNeck said:
As I posted in this thread
http://forum.xda-developers.com/xperia-z2/help/shutter-button-doesnt-official-camera-t2827868
It wasn't always third party camera apps that made mine quit working but that there is also one of my cases that makes my camera button quit working.
Click to expand...
Click to collapse
I found a fix, please check the 1st post update
Hossam.Abdelsalam said:
I found a fix, please check the 1st post update
Click to expand...
Click to collapse
I am glad you got it working right!
Envious_Data said:
how did you factory reset?
perhaps try repairing your device via Sony Pc companion. if your problem peesists try contacting sony support and get a device repair as this should be covered by your 2 year warrenty that sony gives with all xperias.
you do need proof of purchase for this
Click to expand...
Click to collapse
I was having the same issue just now, and having read the OP I pressed mine camera button quite hard repeatedly very fast and it came free and began working properly.
It seems that the button just gets stuck halfway in after a while. Mine too was launching the camera but then doing nothing else. What is this electronics spray?
I had the same problem when a friend of mine used my phone after eating a burger.
Instead of using a spray I just washed my phone with water and soap and now it's working without any problem.
camera button fixed
yeheeeyyyyyyyy........ Thanks for this information you shared about how to fix the camera button. Mine is now VERY WORKING PROPERLY... Im happy and not bothered anymore. GOD BLESS US ALL.
Can you help me my problem is the same camera button not working how can you fix this one?
Hello,
I have a Samsung Galaxy s6 Edge G925F with custom rom, i have a problem with my sensor.
I turn my auto-brightness in ON and nothing chang, it's always stay at the same level of brightness, i tested it, if it was a hardware problem with calling "*#0*#" but not, it work perfectly in that.
and for the proximity sensor, when i call someone, the screen turn automaticaly in black, same think, i tried to test hardware, it's work, when i call someone with What's App for exemple, it's work, but it's not work with phone dialer.
(Sorry for my bad english, i'm french)
Can someone help me ? I tried an other rom, same problem, other bootloader / modem, same again.
Same issue here! Don't know what the problem is. Sensor is working when being tested, but somehow system is not receiving that info. Factory reset did not help either. I am on stock everything (5.1.1).
and you have no problem with brightness in mode auto ?
Auto brightness is not working either. It is always at same output value, no matter what I do. And also navigation buttons are not lighting up anymore.
Phone is all stock. Not sure if I should try with other roms...
Sent from my Nexus 6 using Tapatalk
Oh, we have the exact same problem, I just noticed that, my softkey lighting doesn't work too.
Have you got a problem like that, you put your headset's jack into your phone, and It's not detected by your phone ? İ have that issue too, I bought a jack, dock replacement for replace this part, I will tell you what happening next.
I saw your thread, did you disassembly your s6 ? By you or other guys.
If you find any solution to this problem please report it here and I will do the same. Hope we will be able to fix it .
Sent from my Nexus 6 using Tapatalk
Emzelim said:
Have you got a problem like that, you put your headset's jack into your phone, and It's not detected by your phone ? İ have that issue too, I bought a jack, dock replacement for replace this part, I will tell you what happening next.
I saw your thread, did you disassembly your s6 ? By you or other guys.
Click to expand...
Click to collapse
I just checked this, and unfortunately it's not working...not recognized by the phone . Guess it's identical problem.
I did not touch any internals...just sent this phone for repairs, but they did not fix it because they found out that someone was already open it before. Now I do not know what to do.
Sent from my Nexus 6 using Tapatalk
Okay, then, The Phone was already opened before, I will tell you if I found something for that.
Emzelim said:
Okay, then, The Phone was already opened before, I will tell you if I found something for that.
Click to expand...
Click to collapse
Yes, as I wrote in my original thread phone had a problem with faulty battery. It was refurbished phone and seller stated that it has 2 years of manufacturer warranty, but as it turned out warranty was void because someone damaged that battery before and tried to fix it with some tape.
btw. everything else was working fine before we sent the phone for service. When they returned it all these problems started. I have ordered new battery and will replace that by my own I guess because Samsung is not responding to our messages. I guess my girlfriend will have to live with these issues if we are not able to fix them...
if you think your auto brightness is not working check out this app. If that doesn't work then your sensors are faulty/defective and contact Samsung support or your authorized reseller
https://play.google.com/store/apps/details?id=com.vito.lux&hl=en
paviol said:
if you think your auto brightness is not working check out this app. If that doesn't work then your sensors are faulty/defective and contact Samsung support or your authorized reseller
https://play.google.com/store/apps/details?id=com.vito.lux&hl=en
Click to expand...
Click to collapse
As we mentioned already...every sensor checking app is reporting that senors are working just fine. I removed the battery so can't try this app right now, but will definitely check as soon as I can, thanks.
Update regarding my situation: Since everything failed to fix this device or receive our money back, I decided to open the phone and check if anything else is wrong with it (besides battery) and guess what...audio jack port was completely broken. Plugging in headphones was working before it went to official repair centre, and now I know they broke it. But still I can't do anything about it because Samsung is refusing to fix it. My best bet is to replace that part together with battery and live with other issues.
Worst service I have ever experienced...
Ok so, I will receive this replacement part (jack) this week, I hope it will fix the other problems too.
I'll tell you what happen after that.
Emzelim said:
Ok so, I will receive this replacement part (jack) this week, I hope it will fix the other problems too.
I'll tell you what happen after that.
Click to expand...
Click to collapse
Please do! I also ordered whole usb connector board with headphone jack on it. Let's hope it will work.
btw. I just contented old battery back and tried this app. It is working great, so sensors are fine.
Hıı, I have A good news for you, I just replaced the usb, Jack part and all is working back, proximity sensor, auto brightness control and jack.
Good luck for you ?
Emzelim said:
Hıı, I have A good news for you, I just replaced the usb, Jack part and all is working back, proximity sensor, auto brightness control and jack.
Good luck for you ?
Click to expand...
Click to collapse
Same here! Just replaced and packed everything up few minutes ago. Working great!! Finally! I'm glad we managed to fix this one ...
Just dry up the edges. Try to blow the corners. It is just a little bit wet because the corners have little gaps that let water and dust in. I blow dried my phone and it fixed the problem. If you try to wipe screen with water and it gets inside the edges, problem comes back again
Ich have the same problem. But how can it be a hardware issue when the sensors are working in test module? I don't want to send it in :/
Mine was having this exact problem and was solved by an update I didn't know existed. Go to where you find your updates and download any available. Mine worked great again afterwards. If that doesn't work, Try clearing your cache partition.
prov1kenobi said:
Mine was having this exact problem and was solved by an update I didn't know existed. Go to where you find your updates and download any available. Mine worked great again afterwards. If that doesn't work, Try clearing your cache partition.
Click to expand...
Click to collapse
we are already finishing the year 2017 and apparently samsung continues to present the same defects !! Were you able to solve your sensor problem? Please take a look at my post and please help me!
https://forum.xda-developers.com/galaxy-s8/help/sensors-android-update-please-help-t3721874 join please <<<<<<<<<<<
I have a refurb Lg G Flex 2 , which I love! Lg sent it to me as part of BBB settlement. NOT warranteed as I sent them a broken one and they refused to warranty it, so who knows what they did with MY phone, but they sent me another one, stating it was mine... But none of that matters. Camera works for a couple shots, then camera not found or cannot connect to camera . Often front facing option is gone as well. Same with Snap chat or any other camera i install. Have taken out SD card, works for a few minutes,
cleared cache, same thing,
forced stop- same,
restarted,
hard reset,
Everything I have found online I have done.
Except dropping it which I think is a bit stupid! I have removed back , opened and taken it apart- all looks secure and ok.
As it does come on and work fine for a while after each "fix" I would like to assume the it is software related, not hardware. I found in only one place someone mention the latest update caused this issue, but have found NOTHING more on it.
android version 5.1.1 software version H95012d.
I do have a new Moto g 4 plus i can use, but I love my flex! Really hoping someone can help me! Thanks
The issue with that device is well known. They put the cpu too close to the camera modual and it over heats the camera making it not be detected.
So
There isn't anything I can do is what you are saying?
kittenmueller said:
There isn't anything I can do is what you are saying?
Click to expand...
Click to collapse
Yeah pretty much. It has been an on going issue with LG devices for a few versions.
I sent my 5x to the factory for repair of 2 issues. They fixed one issue but not the other and sent it back to me.
Everything on home screen shows up as "ghosting" images on all dark screens (ie: notifications, quickstart and dialer screens). So I get ghosts of all the home screen icons, google search bar, and my screen saver. They are whitish but have a little color. They get stronger as the display is turned up. Huawei is claiming it isn't an issue, but that it's normal and even sent me photos of this ghosting effect on the 5x they keep at the call center for reference (same OS and build as mine). I admit it looks similar to mine. Two supervisors said they see it on their own phones: a Lumia 950 and an iPhone 7. It showed up on my phone about 2 weeks after I upgraded to Marshmallow and was not there before. I've never seen this on any other phone. So they are implying I need to live with it because it's "normal" for this model. Comments please? I think they should have sent me a new phone.
Please check your phones and see if you have this ghosting effect also. If you do it will be obvious, not subtle.
do you have any screenshots showing it?
jkccl9 said:
do you have any screenshots showing it?
Click to expand...
Click to collapse
Yes, I will try to provide you one.
Sorry, I tried two different ways to post a link with a pic, but the site won't let me. And I see no way to upload one directly. How do I do this? It says I can't because I haven't made enough posts.
I could email it to you, I guess. Please tell me the correct way to do this on here.
RobertS.. said:
Yes, I will try to provide you one.
Sorry, I tried two different ways to post a link with a pic, but the site won't let me. And I see no way to upload one directly. How do I do this? It says I can't because I haven't made enough posts.
I could email it to you, I guess. Please tell me the correct way to do this on here.
Click to expand...
Click to collapse
Upload it in image hosting site and add a hyperlink over here.
Make sure that "Automatically parse links in text" option is unchecked.
ghosting
vsriram92 said:
Upload it in image hosting site and add a hyperlink over here.
Make sure that "Automatically parse links in text" option is unchecked.
Click to expand...
Click to collapse
OK, will try what you said
I uploaded a pic to tinypic and tried to insert it here, but still no go.
I clicked on "insert image" but there is no option to uncheck. I also tried the icon that says "insert link. I cannot find any options that I can uncheck.. Sorry if I'm being dense. Could you be more specific please?
I had the same problem here running on EMUI 6.1.
after i played a game called BBTAN on my phone for a long time and i clicked it away to go to whatsapp or something, you could see the highscore of the game and some other stuff of it very vagely in the other app screens.
I thought it had to do with the heating up of the device and display after playing a game for like a long time... BUT...
I was allready planning to unlock my phone and upgrade to LineAgeOS (Cyanogenmod) 14.1 because i didnt like EMUI. SO, upgraded the software 2 weeks ago and never had the issue anymore ever since.... Very weird...
most probably the software issue, can be solved by either a factory reset or flashing any other custom rom
thilak devraj said:
most probably the software issue, can be solved by either a factory reset or flashing any other custom rom
Click to expand...
Click to collapse
tried the EMUI factory reset before, still happened after that, no problems with it inAndroid Nougat Roms... CM13 did have it to!
Dafriss said:
tried the EMUI factory reset before, still happened after that, no problems with it inAndroid Nougat Roms... CM13 did have it to!
Click to expand...
Click to collapse
this might be some specific roms issue, try random roms and use the one which solves it..
thilak devraj said:
this might be some specific roms issue, try random roms and use the one which solves it..
Click to expand...
Click to collapse
Thats what i said , i allready fixed it, dont have any issues with it on nougat RR Rom!
Honor 5x ghosting issue
Dafriss said:
I had the same problem here running on EMUI 6.1.
after i played a game called BBTAN on my phone for a long time and i clicked it away to go to whatsapp or something, you could see the highscore of the game and some other stuff of it very vagely in the other app screens.
I thought it had to do with the heating up of the device and display after playing a game for like a long time... BUT...
I was allready planning to unlock my phone and upgrade to LineAgeOS (Cyanogenmod) 14.1 because i didnt like EMUI. SO, upgraded the software 2 weeks ago and never had the issue anymore ever since.... Very weird...
Click to expand...
Click to collapse
Thanks for the reply. It was in my spam folder so I didn't find it until now.
I've never heard of EMUI 6.1. Is it possible you mean Android 6.1? To my knowledge, EMUI only goes up to 4.1 When I upgraded my phone to Android 6.0.1 in November, I didn't have the issue at first. About 2 weeks later it appeared. It has not gotten any worse, but their "repair" did nothing to fix it at all. And they did not include a note with any explanation, nor did they include the note I was promised explaining what they did do to the phone.
I am not comfortable with rooting my phone (I don't want to lose the warranty and I don't know what I'm doing). I don't think it should be necessary to root a phone to fix an issue like this. The company should either be able to fix it or replace the phone. I refuse to accept their (most recent) explanation that it is "normal", as I've never seen it on another phone and the first 3 agents I discussed it with agreed that it was indeed an issue and offered to start an RMA for it.
Yesterday I called them again to complain about the situation. The agent said she was "escalating" (I always groan when agents say this because it ends up being meaningless) the case and that I would hear back from administration after they hear back from tech support---which could take up to 2 weeks, believe it or not. I can live with the glitch, but when I decide to sell the phone eventually I'm concerned it will potentially kill the sale or encourage someone to offer less than the phone is worth.
ghosting issue
thilak devraj said:
most probably the software issue, can be solved by either a factory reset or flashing any other custom rom
Click to expand...
Click to collapse
I have re-set it several times since encountering the issue with no success. I am not comfortable rooting the phone. I am trying to get a new RMA started, and in the meantime I'm hoping Nougat is released OTA soon and that it will help.
The reason for my original post was mainly to see how many other 5x owners have encountered the same issue. I want to know if this in an inherent problem with the phone, if the Marshmallow upgrade may have caused it (it didn't appear on my phone right away after upgrading to Marshmallow, but it did appear about 2 weeks afterwards).
RobertS.. said:
I have re-set it several times since encountering the issue with no success. I am not comfortable rooting the phone. I am trying to get a new RMA started, and in the meantime I'm hoping Nougat is released OTA soon and that it will help.
The reason for my original post was mainly to see how many other 5x owners have encountered the same issue. I want to know if this in an inherent problem with the phone, if the Marshmallow upgrade may have caused it (it didn't appear on my phone right away after upgrading to Marshmallow, but it did appear about 2 weeks afterwards).
Click to expand...
Click to collapse
then , you have to take it service center..
oh, and btw, do not expect any nougat ota, there will not be anything official
thilak devraj said:
then , you have to take it service center..
oh, and btw, do not expect any nougat ota, there will not be anything official
Click to expand...
Click to collapse
Thanks for the reply. Supposedly they already did release Nougat a few months ago but there were issues with it and they halted it. They keep telling me they will be releasing it again. So who knows?
I already did send it in to them for repair of two issues, this one and another. They fixed the other issue and sent the phone back to me with no explanation. I'm trying to get another RMA started and this time I will right on top of them about this. Unfortunately they make it impossible to communicate directly with their service center and I was told the service center is very slow returning communications to the administration or CS.
RobertS.. said:
Thanks for the reply. Supposedly they already did release Nougat a few months ago but there were issues with it and they halted it. They keep telling me they will be releasing it again. So who knows?
I already did send it in to them for repair of two issues, this one and another. They fixed the other issue and sent the phone back to me with no explanation. I'm trying to get another RMA started and this time I will right on top of them about this. Unfortunately they make it impossible to communicate directly with their service center and I was told the service center is very slow returning communications to the administration or CS.
Click to expand...
Click to collapse
who alredy did released official nougat?? for what device??
you must be confsued, therse has not been a single official nougat release for honor 5x since emui started rollingo ut
thilak devraj said:
who alredy did released official nougat?? for what device??
you must be confsued, therse has not been a single official nougat release for honor 5x since emui started rollingo ut
Click to expand...
Click to collapse
I'm not confused. It's what 2 different CSRs told me.
But that isn't why I made this post, and it's off-topic. There is only one point: Do you own an Honor 5X, and if so, do you have the same ghosting problem on dark screens that I have? I would love to get some responses from 5x owners. I have tried uploading pictures of it onto here, but am not able to. But this is a very obvious thing on my phone so you wouldn't need pictures if it occurs on your phone. You would know.
Hello,
My wife's been having a Honor 10 (COL-L29) for a little over half a year. Everything fine except the camera is constantly hunting for focus. Every few seconds it is refocusing by moving the lens from close-up to infinite and back to correct focus. I've tried it with the latest camera included in software v9.1.0.326 but also with a random 3rd party app. You can clearly hear the focusing camera elements moving.
The most annoying part is during video recording. And since we have a 7 month old baby, she's filming him a lot.
I've tried searching online but nobody seems to have complained about something similar until now.
My OnePlus 5 doesn't do the same thing in the same environment, so I cannot blame some colors, textures or similar.
Will also try posting on honor/Huawei forums in a moment.
Any suggestions will be much appreciated!
yeah, I got that problem too..... a bit annoying. Maybe I did not realize, but as far as I remember.....it was not happened on EMUI 8.1. The problem starts after updating to EMUI 9.
Yeah I've had this to after the last software upgrade.
I've been chatting with a support rep today.
Interestingly, she talked like she was aware of the problem (she immediately recognised what I was thinking about) and she asked me when did the problem appeared (like it was introduced by an update).
Clearing the camera's and the phone's cache didn't help. I was thinking of checking out if another phone has the same issue (if I can still find one on display).
Otherwise the rep advised me to go to a service center or contact the seller.
daniel_loft said:
Hello,
My wife's been having a Honor 10 (COL-L29) for a little over half a year. Everything fine except the camera is constantly hunting for focus. Every few seconds it is refocusing by moving the lens from close-up to infinite and back to correct focus. I've tried it with the latest camera included in software v9.1.0.326 but also with a random 3rd party app. You can clearly hear the focusing camera elements moving.
The most annoying part is during video recording. And since we have a 7 month old baby, she's filming him a lot.
I've tried searching online but nobody seems to have complained about something similar until now.
My OnePlus 5 doesn't do the same thing in the same environment, so I cannot blame some colors, textures or similar.
Will also try posting on honor/Huawei forums in a moment.
Any suggestions will be much appreciated!
Click to expand...
Click to collapse
Huawei has released a patch pack that seems to solve this problem for Honor 10 in China (COL-AL00 COL-AL10 COL-TL00 COL-TL10). I guess the oversea version is on it's way
Im in the UK and I'm already on .326
I have the same problem and running .326 version .
Glad that i am not the only one.
I found out that if after u ar starting a video and manually do a focus with one finger it stops hunting focusing after.
I first discovered the problem after upgrading to emui 9.1.
Hope this will help others!
I was to the service center some 4-5 days ago. The guy there took a look at the phone, I showed him the issue and he acknowledged it. He ordered a new camera module, a mainboard and something else (I didn't understood what he said): I'm waiting for a call from the service center for the actual parts replacement.
So after what u said then this is a hardware problem not a software problem and i should find the nearest shop and have look!
I'm afraid that it's 400 km from me the neareast shop.
I don't know what it is. I am checking for a new software version on a daily basis (until I'm called that the parts arrived).
I only reported back what the dude from the official service center told me.
daniel_loft said:
I was to the service center some 4-5 days ago. The guy there took a look at the phone, I showed him the issue and he acknowledged it. He ordered a new camera module, a mainboard and something else (I didn't understood what he said): I'm waiting for a call from the service center for the actual parts replacement.
Click to expand...
Click to collapse
please don't forget to let us know how it goes with the new hardware....
So yesterday afternoon got the parts exchanged: mainboard, cameras & back plate. Apparently the back plate cannot be glued back upon removal. The whole thing took some 3.5 hours.
Weirdly the mainboard came with some version 8.1.0.1xx EMUI. I don't know if it was preinstalled of the service tech guy flashed after assembling the phone.
The problem is gone but I cannot say for sure if it is the old software or the new hardware.
When trying to update the software (before restoring with HiSuite) I only got a small version bump (still 8.1.0.1xx). HiSuite was proposing me an update but didn't take it. I want to film something, update, film the same again all while the phone is on a tripod pointing exactly at the same scene.
So yesterday afternoon got the parts exchanged: mainboard, cameras & back plate. Apparently the back plate cannot be glued back upon removal. The whole thing took some 3.5 hours.
Weirdly the mainboard came with some version 8.1.0.1xx EMUI. I don't know if it was preinstalled of the service tech guy flashed after assembling the phone.
The problem is gone but I cannot say for sure if it is the old software or the new hardware.
When trying to update the software (before restoring with HiSuite) I only got a small version bump (still 8.1.0.1xx). HiSuite was proposing me an update but didn't take it. I want to film something, update, film the same again all while the phone is on a tripod pointing exactly at the same scene.
daniel_loft said:
So yesterday afternoon got the parts exchanged: mainboard, cameras & back plate. Apparently the back plate cannot be glued back upon removal. The whole thing took some 3.5 hours.
Weirdly the mainboard came with some version 8.1.0.1xx EMUI. I don't know if it was preinstalled of the service tech guy flashed after assembling the phone.
The problem is gone but I cannot say for sure if it is the old software or the new hardware.
When trying to update the software (before restoring with HiSuite) I only got a small version bump (still 8.1.0.1xx). HiSuite was proposing me an update but didn't take it. I want to film something, update, film the same again all while the phone is on a tripod pointing exactly at the same scene.
Click to expand...
Click to collapse
I just got a new Honor 10, a week ago. I made all the EMUI updates before testing the camera. I noticed the horrible focus in and out problem, and I was prepared to send it back to the seller. After I searched a bit, I found this thread and I realized it may not be a hardware problem, but a software problem. I'm now downgrading to EMUI 9.0 and hooping the HiSuite allows me to downgrade later to 8.1 to test if the problem disappears. BTW, the post processing of the photos in low light is also horrible, especially with people's faces. But I want to keep the phone because of the size, price and specs.
Do you have any more information about your case? Had you the opportunity to do the tests with 9.1?
I haven't update it yet. My wife keeps on postponing it.
Right now it is on 8.1.0.104 and it wants to install 8.1.0.151.
The problem seems to be almost gone, except for critical situations (carpet with high contrast pattern), but even then it is barely noticeable.
It will stay on this software for the time being...
daniel_loft said:
I haven't update it yet. My wife keeps on postponing it.
Right now it is on 8.1.0.104 and it wants to install 8.1.0.151.
The problem seems to be almost gone, except for critical situations (carpet with high contrast pattern), but even then it is barely noticeable.
It will stay on this software for the time being...
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I have an update on my side. I downgraded to 9.0 and I still had the problem. But when I downgraded to 8.1 the problem simply disappeared! I'm using the build ending in 151, so I think you can upgrade to that version with no problem. If you upgrade to 9.0 and the problem continues, just make a backup before upgrade, and then you can downgrade to 8.1 again and restore with HiSuite (very simple and fast do downgrade).
When you have the problem, you can "fix" it downgrading to 8.1 with HiSuite, but we don't know why some people have the problem, and apparently a lot of people don't have the problem at all. If your works now with 9.0 or 9.1, it probably have something to do with some hardware change in the Honor 10 production that caused the problem.
anyone tried other camera app? I'm gonna try Open Camera
I've tried some random app. I don't remember the name, but the behaviour was the same.
I've mentioned this in the initial post.
I seems that I only have de problem with 9.1 (in the 2 version available). I 'm testing 9.0 and it seems ok.
Techanderer said:
I seems that I only have de problem with 9.1 (in the 2 version available). I 'm testing 9.0 and it seems ok.
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So it's a software problem after all.
I am curious, did u downgrade, and the downgrade wiped your ur data?