I felt I needed to share what problems I had with a seller on ebay.
I purchased a second hand CAT B15 "mint condition". When i received the phone it come in a un-formatted state with all the previous contacts and messages and even email still intact.
I browsed through a few messages out of curiosity, common who wouldn't?. It was interesting at the time because the message indicated that he was pissed off with his new phone and wanted his kids to look at it, I also felt sorry for him because his phone was full of those late night TV porn text numbers you text for porn and pay £3 over and over and get ripped off. who does that? anyway I felt pity and just formatted everything.
later that day I went to put a new sim in there, and there was a micro SIM adapter in the slot. i tried to remove carefully but it was stuck. I didn't force it as I could see what the problem was. The microSIM adapter has a opening in it, as im sure all of you know, once you put it in without a sim in it, its stuck in there and traps the pins.
I used a cut up beer can and some pins to carefully remove it from the phone, happy I did not force or break any of the pins.
When I tried to install my sim, I discovered the pins had been badly twisted and bent. FROM the person who sold it on Ebay not by me.
I tried to call him out on his bull**** but he played it cool and just pretended he put it back in for the next person. I guess he was hoping the new person would make the same mistake as him and think they damaged it when trying to remove it.
I looked at his previous listings and he had bad feedback for selling a fake watch for 1900 pounds.
Anyway. I launched a dispute and Ebay ultimately sided with him based on the fact that I removed the microSIM and was therefor not in the same condition in which is was sent. Their logic does not go as far to think that I had to remove it to discover that he had damaged it in the first place. Jacky Bush at ebay was the person who sided with him on this.
Moral of the story, If you put a phone on ebay that you damaged yourself and leave the micoSIM adapter inside it, you can claim it was them and ebay will agree with you..
Determined not to let him win. I opened up the phone and managed to repair it. Heres the pictures.
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---
idulkoan said:
interesting story, good work on fixing it !
Click to expand...
Click to collapse
hey im pleased to report ebay have reversed their decision. ! result!
Help with back screws
Sorry for reopening this threat but you the only person i found who opened a B15.
I just want to ask if you had any problems with the back cover screws.
I sent my phone for repair and when they returned it the plastic for the screws was broken
Is this something like tamper protection for warranty ?
Related
Has anyone had any success getting a replacement device out of Dell after having a bad LCD? (not dropped just defective) or any issue for that matter?
Just got my streak through work friday and within 2-3hrs noticed a few bad pixels in one corner. Over the weekend they seem to have been bleeding and have spread to 2x the size of the notification bar so far.
The device has definately not been dropped, mashed, on squeezed or anything similar. The LCD and Glass are NOT cracked.
Anyway, like I said, got it though my work, they area a very large OEM Dell customer (got a batch of Streaks direct from Dell). We even have access to warranty parts direct and whatnot. So yea, do they even replace these things? Anyone have any ideas as to how to approach this since it's obviously a defective device? How long does it take if they even do replace it? Thanks!
It's clearly defective, you've had it for only a few days and it shows no signs of damage. Call DELL or whoever is handling that type of situation at your company. You should've tried that before asking.
I called them today. They are doing advanced replacement RMA. I asked here first because upon searching I had found several people who had issues getting service with defective/broken LCD's, Didn't know if there was anything specific I would need to do in order to be successful and not denied for causing damage (not the case) like others had
Heres some pics of what the screen is doing. It stated as a spec in the bottom left corner and has been growing daily.
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The top earpeice bezel is poorly attached and coming loose.
I also noticed scratches all over the factory screen sticky cover when I opened the phone. I really really think this thing was a refurb...
Anyway, did advanced RMA. Hoping the replacement unit does not have similar problems.
Just updating this for future reference if anyone has questions about the process.
I got the replacement device within 4 business days of request. The replacement was obviously a refurb and has blatant damage on the back panel. It appears someone tried to remove the battery cover forcefully with some sort of tool. Also, the charge/data port is faulty and causes constant battery/charger errors to appear.
So in summary, yes, you can get a replacement device so long as there is no blatant user induced damage on the original device. But you WILL get a refurb, and evidently their QC is not the best, so good luck getting a good replacement. They are sending me a 2nd replacement, hoping for the best, but not expecting much at this point =/
They told me that they would send you a new replacement if you're within 21 days of delivery of the original phone.
Hi Guys,
I got the prime a couple days ago and noticed that there is a single pin that looks to be pushed back from the edge of the connector. Looking at the back of the tablet, it's the second pin from the right.
It's probably not making contact with the 40 pin cable... I have only plugged this tablet in a handful of times.
Pete
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Here's the image of the connector...
I checked mine and as far as I can tell I dont have one pin down like that.
Do you have any problems charging or connecting to your pc?
The tablet charges and connects. I don't know what functionality the pin provides. It could just be a duplicate GND or PWR pin, which will reduce the reliability over time as I'm sure they've allocated pins for the maximum charging current. Over time the other pins will increase in contact resistance and start heating up above the designed limit.... It's one of a few issues I'm having, so it will be going back to the store. Thanks for checking the connector, I wasn't able to find a high quality picture to verify.
Pete
Yah fair enough, not worth taking a chance.
Good catch really. How did you even come to be looking at the connector so closely to begin with if you didn't have any connection problems. Lol I had to look pretty dang closely even knowing what to look for to check if mine was the same.
Electrical Engineering has given me the passion of electronics. I'm thorough in my 'first article inspections'.
Essentially I'm interested in the choices others make during design. I returned the tablet and will wait for similar product in the marketplace or a future batch of primes. Until then it's back to the laptop; CES2012 should provide some insight.
Good luck then! It definitely looks like you are going to have a lot of cool choices from all the talk from CES
Mine are all in a row, although in a slightly staggered/raised pattern, sort of like ---> .,.,.,.,
Went to plug mine in to charge tonight and nothing happened. I looked at the pins and they are all bent to hell. Can't connect at all now. Once or twice I will get it to plug in and the screen will turn on, but not charge.
Super pissed as I am traveling tomorrow and was psyched to have this with me.
As I write I am trying to straighten the pins with a safety pin. I touched something wrong as it vibrated and reboot.
GOD DAMN IT!
Any suggestions here?
________________________
Edit:
So toast. There are broken pins in there and everything. WTF? I just uploaded a bunch of music on there last night for the trip tomorrow. I come home to charge and...total crap.
It's too late for Best Buy to take it back, I think I will have to use my credit card protection (Amex) to return this. Even if I sent it in to Asus for repair under warranty, this happened in, what, 3 weeks of light use?
So disappointed.
any updates on what happened with your prime...it appears i'm in the same boat with the bent/broken connector pins...just got my RMA and scared after reading all the stories on here but looks like i have no other choice
I just noticed my connected is a little broken, half the plastic piece is missing. i don't know if it came like that or i broke it. i've been careful with it so who knows. only had it about 3 weeks. it still functions properly, charges/syncs/connects to dock. i'm aprehensive about sending it int o get fixed.
I have this weird problem on my Galaxy Tab. It seems like water is under the screen and I cannot get it out. I have put rice on it and left it in a box to see if it goes away but don't think it did anything. Now I have no idea how water got in there and believe it never even was dropped it water at all. Although other people do use the tablet and sometimes little kids. Any idea how to get rid of it
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It's a long stretch, however you could try placing it in a sealable bag with some silica gel.
Otherwise, you're looking at dismantling the tab to check for internal damage.
I had this issue and ended up sending it in for repairs. They replaced the tab so I presume it is not easily fixed. Sorry
I've saw posts saying that putting the Tab in a fridge for a while would help with this problem - but even if that usually does work, I don't think it would work with a slick that big.
Best bet would be to send it in for repairs (you have warranty right?) - they'll most probably replace the tab with one that has a newer screen, where these defects supposedly don't happen (or happen very rarely).
I was hoping I wouldn't have to send it in. I don't believe I have the receipt anymore, would they care? I believe almost every company would ask for a receipt for warranty repairs but this tablet hasn't even been out for a whole year yet so I hope they will let me send it in. Also my tablet is rooted, should I unroot it, and if I had to unroot it what would be the easiest way?
I feel your pain. I only had mine fore a few days before it got sent away for a few weeks.
Yeah unroot it. And keep all your reciepts!
ha! there used to be 20-30 threads around here about this; sadly we have no forum moderation so I don't even blame people if they can't find it by searching. It's not water; caused by pressure on the back of the LCD. Search these forums for "newton's rings." This was a problem for a large percentage of the first run of the GT10.1. Most of us sent them in to Samsung and had them repaired. They know about the problem and won't question you at all. Like I said, search the forums for newton's rings and you'll find hundreds of answers.
My suggestion is to send it in to samsung (search to figure out how people did it). It doesn't affect the use of the tab, but it will affect resale value... It only took them about 2 weeks from the day I put it in the mail to the day I got it back. And yes: make a nandroid backup and then unroot and go back to stock before you send it in. When you get it back, it's as simple as installing CWM and then just flash the nandroid. (you can search for answers to how to do that, however. Or look in the dev section).
It's not water. Here's the really long discussion thread:
http://forum.xda-developers.com/showthread.php?t=1130230
I sent mine back to Verizon (I have the LTE 4G version) and got a replacement.
So I broke the glass on my HTC Rezound, I just finished replaceing the glass, and Im putting it all together again, but I found these two metal clips that i didnt notice when I was taking it apart. They are preventing me from putting the back back on the phone.
Here are pictures. (replace xxxx with you know what.)
i282.photobucketxxxx/albums/kk264/thchamp3/2012-06-09_17-10-41_961.jpg
This is the underside of the motherboard directly under were they are.
i282.photobucketxxxx/albums/kk264/thchamp3/2012-06-09_17-13-13_964.jpg
It would seem like they are supposed to be bent down so they go under the motherboard and make contact with those two metal pad things, but I know metal breaks easily when bent and I want to make sure first.
Thanks.
Bump, Please help. I'm sitting her with a half assymballed phone.
you're bumping a thread after 18 minutes?
patience is a virtue my friend.
before attempting something like this I would of gotten as much info as possible.
plus when taking something apart take as many pictures as possible so you know how to put it back together.
all i can do is offer what ive found
http://forum.xda-developers.com/showthread.php?t=1592773
http://www.dailymotion.com/video/xqcq2p_how-to-fix-htc-rezound-screen_school
Sorry, I was just trying to get my phone back together.
I should have taken pictures of it before I took it apart. I think I got everything working at this point though.
I just bend them down enough to put the cover back on, I figured that if they were for the lights on the top i could test and see if those were working later, and wouldnt have to risk breaking them by bending them. As of now my phone is working fine I havent tested all the lights yet.
gaate said:
Sorry, I was just trying to get my phone back together.
I should have taken pictures of it before I took it apart. I think I got everything working at this point though.
I just bend them down enough to put the cover back on, I figured that if they were for the lights on the top i could test and see if those were working later, and wouldnt have to risk breaking them by bending them. As of now my phone is working fine I havent tested all the lights yet.
Click to expand...
Click to collapse
I think those are for the speaker for the ear. I could be wrong. I am pretty sure the few times I have taken my phone apart though they are supposed to be that way. Bent down that is.
EDIT: Decided to find the thread for you, that someone posted of internal pictures of the Rezound. He has this shot, which shows them bent down.
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Original Thread is Here
Unexpected update! Someone was looking over my shoulder at school, whipped out his Z Ultra, and showed me his flap. The gasket is attached to the flap, not the inside. It needs to be glued or replaced.
This is a C6806 model. Behind the microUSB port, there used to be this little rubber gasket. From what I can tell, it should be on the inside. It appears that there's a slight tear partly though the thinnest part of the rubber, though it doesn't go all of the way through. It's about the size of a dental spacer elastic, if you're familiar with them. When I try to jam the part back inside, it bunches up. Without this rubber gasket, the port flap stays open and the phone is no longer sealed from water entry.
I contacted Sony about it (first time speaking with them). They said that I could send it off for warranty repair, but if they determine by their own set of standards that it was normal wear and tear, then I get charged a minimum of $25 (either if I opt for them not to repair it and send it back, or more than that for labour and parts). Since I'm not too pleased with that, I'm wondering if anyone knows what this part name/number is so that I can acquire it and try replacing it myself. Any suggestions on how to get it back in without bunching up? If nothing else, can someone with an Xperia Z Ultra post a photo of the same angle so I can see how/where the gasket should be sitting in there?
Thanks!
P.S.: Sorry about the dusty photo. I let it sit around while I was trying to decide what to do about it. I was told that instead of doing the repair, if I brought it into a Sony store, they'd be able to swap it out for something like $8, but there are no longer any Sony Stores in Canada. I'm going to Honolulu for a conference in a week, but Sony's website doesn't seem to have a service centre locator for the USA, so I couldn't see if they had a store there.
The following photo indicates where I think it is supposed to go, though it could be that it was actually affixed to the flap and simply became detached.
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Closed per OPs request.