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Hi, I'm wondering if anyone has experience with t-mobile phone repairs.
I seem to have fried the battery circuitry in the phone. I was playing with my phone and noticed it stopped charging when I plug it into the computer. So I turned it off, plugged it into a wall charger, nothing. Then I tried swapping batteries. When I try to turn on the phone, i get an empty battery sign(even with a 80% full battery). So now I got a phone as useful as a brick.
I bought it in August, so it's still under warranty, think t-mobile will fix it? My main problem is that I also have a crack on my screen and I once dropped it in water(then dried with rice), neither problem has killed the phone and it has been working for months since the last adventure. I'm afraid that a cracked screen and/or a tripped wetness sensor will make it look like that's what killed the phone, even though it just died on own
What is the best way to proceed? Should I go to a brick&mortar store? Should I do this online? Try VISA's extended warranty? If they make me pay for a replacement phone, how much is that usually?
Might have 2 fork up 115 situation not sounding to good my boy but I sent in vibe that said att on start up an got away
Sent from my SGH-T959 using XDA Premium App
Double srry
repair
the best thing for you to do is look on craigslist for a used one you can buy off someone or ebay. once that sensor has turned color and it is evidence that it got wet, all warranty coverage is null and void. don't waste your time with them. as for the store, they don't handle warranty issues.
So there is nope in them giving me a deal on a refurb vibrant[4G]? I'm on prepaid, so no incentive for them I guess.
I really like my vibrant, sad to have it finally die after all these near-death experiences
Anyone have any tips for a Note not charging? Tried a few cables. It is rooted and has a custom ROM, so I feel like I am stuck between a rock and a hard place.
Anyone have any experience with this that maybe could point me in the direction of how to get my phone back to working normally?
Flash back to stock?
Does it still connect to your computer? If it's not charging & not connecting, your charging port is probably broken. You could probably manage with an external battery charger & a couple of batteries you can charge & rotate, like these-
Try blowing the port out with compressed air? Otherwise, yeah, you're looking at a replacement phone.
Sent from my Galaxy Note.
Same thing happened to a 'friend'. That part is very easy to change out. I don't know if you can buy it by itself though. What I 'heard' you can do is buy a new note from BB switch the charging ports and return it. Just make sure the battery is charged when u return it.
Sent from my GT-N8000 using XDA Premium HD app
I had the same problem, it was the port. Warranty replaced it. No problems now.
I love my note!
21productionz said:
I had the same problem, it was the port. Warranty replaced it. No problems now.
I love my note!
Click to expand...
Click to collapse
But I do need to flash back to stock first, right?
I flashed a stock rooted rom and they were cool with that. But it would depend on the person. Does the port work if you hold it in a certain position?
I love my note!
21productionz said:
I had the same problem, it was the port. Warranty replaced it. No problems now.
I love my note!
Click to expand...
Click to collapse
Did you call Samsung or att for the warranty?
the second star to the right
21productionz said:
I flashed a stock rooted rom and they were cool with that. But it would depend on the person. Does the port work if you hold it in a certain position?
I love my note!
Click to expand...
Click to collapse
Yeah. I tried around 3 or 4 chargers (car, oem, etc.), and none worked. I got home last night... Plugged it into my computer with a cable I had left at my computer, and it was charged in the morning.
Maybe I can give it some more time to make sure it wasn't something just disrupting the pin connections.
ladyhaylin said:
Did you call Samsung or att for the warranty?
the second star to the right
Click to expand...
Click to collapse
At&t, no questions asked.
I love my note!
---------- Post added at 12:52 PM ---------- Previous post was at 12:51 PM ----------
yesshh said:
Yeah. I tried around 3 or 4 chargers (car, oem, etc.), and none worked. I got home last night... Plugged it into my computer with a cable I had left at my computer, and it was charged in the morning.
Maybe I can give it some more time to make sure it wasn't something just disrupting the pin connections.
Click to expand...
Click to collapse
Try a new charger! I have had micro usbs go bad. Look for dents, and check to see if those two little teeth are still sticking out.
I love my note!
The exact same thing happened to me. My Note stopped charging completely. As previously stated, you can get an external battery charger but your best bet might be a replacement phone.
From what I was told by a local phone repair shop, its not an easy fix. I'm not sure how correct that is.
However, AT&T replaced mine and it was quite an easy process.
Sent from my Samsung Galaxy Note using XDA HD
babalonius508 said:
The exact same thing happened to me. My Note stopped charging completely. As previously stated, you can get an external battery charger but your best bet might be a replacement phone.
From what I was told by a local phone repair shop, its not an easy fix. I'm not sure how correct that is.
However, AT&T replaced mine and it was quite an easy process.
Sent from my Samsung Galaxy Note using XDA HD
Click to expand...
Click to collapse
I am little worried about the replacement issue I called them and they are replacing it but I have two hairline cracks in my bezel I hope they don't charge me for physical damage :'( :'(
the second star to the right
My phone just stopped charging. Luckily, it has 50% charge left, and I have a backup iPhone. Has anyone else experienced this problem and had their phone successfully replaced?
If so, did you go through AT&T or Samsung? If I go into an AT&T store, will they be able to give me a replacement right there? If not, will they at least be able to start the repair process?
Daman09 said:
My phone just stopped charging. Luckily, it has 50% charge left, and I have a backup iPhone. Has anyone else experienced this problem and had their phone successfully replaced?
If so, did you go through AT&T or Samsung? If I go into an AT&T store, will they be able to give me a replacement right there? If not, will they at least be able to start the repair process?
Click to expand...
Click to collapse
I claimed a warranty exchange. Went to AT&T and they gave me the warranty number. I don't think I've ever had a phone swapped in-store even though I have insurance.
Sent from my phablet.
Your charging port could be broken, you can always buy a wall charger for cheap on amazon to charge your battery..and might as well pick up another battery while your at it. Very convenient.
android4545 said:
Your charging port could be broken, you can always buy a wall charger for cheap on amazon to charge your battery..and might as well pick up another battery while your at it. Very convenient.
Click to expand...
Click to collapse
That's a good short term fix, but it's inconvenient and by the time you get that wall charger you'll have a new phone via warranty exchange.
I have a OEM charging cradle and battery I got on shopandroid for cheap. It was well worth it.
Sent from my phablet.
Just for those looking at this thread that have this problem, I had a good experience getting my phone by replaced for free, and rather quickly by AT&T. My full post can be found over here.
yesshh said:
Anyone have any tips for a Note not charging? Tried a few cables. It is rooted and has a custom ROM, so I feel like I am stuck between a rock and a hard place.
Anyone have any experience with this that maybe could point me in the direction of how to get my phone back to working normally?
Click to expand...
Click to collapse
I have the same problem with my 3 month old note (At&t i717). No pressure pull or anything was done to the phones USB port in fact it happened in the middle of the night while charging, it just stopped charging on its own. It's stock rom never rooted 2.3.6. Picked up the phone this morning was about 50% i didnt pay too much attention, got in the car and plugged in and noticed it is not charging. I thought its my trusty Chinese charger but it was not, came back home tried home charger the laptop plus USB cable and non worked. I am using original home charger and samsung USB cable. Cleaning the port did nothing. Rebooting few times and pulling the battery out did not help either.
And then the strangest thing happened. While it was plugged in (without me even touching it) after 20 minutes of being plugged in suddenly it made its DING sound and started charging. It has been charging everywhere since then, that was a few hours ago. I am worried it may do this again. It is definitely a software issue to me. I didn't touch the phone and started recharging all on its own!
I bought this note off Craigslist and its only about 3 months old and still under warranty but I don't have the receipt so Samsung says f/u. Very pissed at Samsungs poor customer service, really rude people in the Philippines at customer service, when I told them I bought the phone on Craigslist used, they acted like I have stolen their family jewels and did not want to talk to me. They came up with lame BS excuses like warranty doesn't transfer to second owner (it does, it's mandatory in the USA magnuson moss act ). HTC in contrast has always services my used phones without receipt using the IMEI they check and know it's still under warranty. They place a temporary charge on the card but they have never charged me anything and have promptly repaired my phones multiple times over the past couple of years.
I've replaced my phone twice under a try warranty. It was super easy and the second time they sent me a brand new device. Also have your charger replaced as well, it a warranty issue also.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Hello,
My phone motherboard is dead. Phone will not turn on. Warranty is expired. Bought a new Anker battery to see if that would help but the best that did was turn the phone on for 3 minutes and then it shut down. Last sign of life was a flash of white when I pressed power. Spent a while on the phone with HTC tech support for help and they say that it needs a new motherboard.
I don't want to pay for a new motherboard and the shipping costs to get it fixed (looking at around $250)
Am I hooped? Is there any alternative way to fix it? Or is it now a glorified door stop?
Thanks for reading.
Amazes are cheaper then 250
Yeah, you can get a decent condition Amaze for under $200.
tube517 said:
Yeah, you can get a decent condition Amaze for under $200.
Click to expand...
Click to collapse
Interesting... where? I haven't had any luck finding them on Ebay.
Keep looking you will get one. Try swappa
Sent from my HTC Ruby using xda app-developers app
Hey guys,
I'm new to the DNA forum and I've searched through a few threads about this but I haven't been able to find much help. Here we go: so as the title states the phone won't turn on and when I put it on the charger no LED's turn on to resemble a charge at all. I've tried the power button for 20 seconds, nothing happens, I've tried the power button, volume down, and even power, volume up and down. None of these seem to give life to the phone.
This is actually my friend's old phone and he got a replacement for it already I'm just trying to see if I can get it working again. So really I have a free DNA to diagnose because Verizon doesn't want it back.
Phone wasn't rooted before it died, pure stock.
Anybody have a suggestion or path you think I should take?
Thanks ahead of time,
monkey
monkey082506 said:
Hey guys,
I'm new to the DNA forum and I've searched through a few threads about this but I haven't been able to find much help. Here we go: so as the title states the phone won't turn on and when I put it on the charger no LED's turn on to resemble a charge at all. I've tried the power button for 20 seconds, nothing happens, I've tried the power button, volume down, and even power, volume up and down. None of these seem to give life to the phone.
This is actually my friend's old phone and he got a replacement for it already I'm just trying to see if I can get it working again. So really I have a free DNA to diagnose because Verizon doesn't want it back.
Phone wasn't rooted before it died, pure stock.
Anybody have a suggestion or path you think I should take?
Thanks ahead of time,
monkey
Click to expand...
Click to collapse
I'm going to go out on a limb here and say that you need to ask your friend for the complete story. What happened prior to the phone being bricked? Was there water damage or any other damage. Have you tried other charging cables that are known to be working and looked to make sure the pins inside the charge port have not been broken?
Sounds bricked to me. If it is bricked only way to get it working is to jtag it and send it out. It will be cheaper than paying for a new dna and if you really want it, it would run you a lot less in terms of money for a jtag repair.
Sent from my HTC6435LVW using xda app-developers app
Try letting it charge a full 24hrs and then see if it powers on. If that doesn't work then consider jtag
Sent from my 5 Senses of DNA
Not sure if I'll go the JTAG route or not. Like I said the phone has been replaced already it just sucks I can't take advantage of the phone. I have it sitting on the charger now, going to see if it'll work after a long period of time. There's no water damage, Verizon has checked it already.
If I would JTAG it...what would come of that. I'm not 100% familiar with JTAG, I just did a small amount of googling about it. Looks like a diagnostic procedure?
Sent from my Nexus 7 using Tapatalk HD
monkey082506 said:
Not sure if I'll go the JTAG route or not. Like I said the phone has been replaced already it just sucks I can't take advantage of the phone. I have it sitting on the charger now, going to see if it'll work after a long period of time. There's no water damage, Verizon has checked it already.
If I would JTAG it...what would come of that. I'm not 100% familiar with JTAG, I just did a small amount of googling about it. Looks like a diagnostic procedure?
Sent from my Nexus 7 using Tapatalk HD
Click to expand...
Click to collapse
Its like a low level format that will restore to factory configuration.
It will get the phone working for a smaller coast than purchasing a new one. So you would still be taking advantage of getting a new phone. If you purchase the phone through Verizon with an upgrade you will be spending around 250$ where as opposed to getting it jtaged I believe you will only be paying 65$ (not sure about price) if you go through mobile tech.
Sent from my HTC6435LVW using xda app-developers app
Upgrade cost
Jaggar345 said:
It will get the phone working for a smaller coast than purchasing a new one. So you would still be taking advantage of getting a new phone. If you purchase the phone through Verizon with an upgrade you will be spending around 250$ where as opposed to getting it jtaged I believe you will only be paying 65$ (not sure about price) if you go through mobile tech.
Click to expand...
Click to collapse
The upgrade cost is only $99 nowadays. I just got mine Monday from Fry's Electronics for $99.99. If they didn't have it, I was going to order it from wireless [dot] amazon [dot] com for $99.99.
Interesting...I may have to go that route, I'm considering taking it apart and getting a voltage reading off the charging port. That'll at least tell me if the port is working correctly. If I go down that path I'll keep you all updated.
Sent from my Nexus 7 using Tapatalk HD
They must have dropped price since I got it. It was the same on Amazon and verizon when I get my dna
Sent from my HTC6435LVW using xda app-developers app
I took the back off only to find out I don't have screwdrivers small enough to take it all apart. Also couldn't get a correct reading from anywhere. Back to the drawing board for now...
Sent from my Nexus 7 using Tapatalk HD
Did you try a wireless charging pad? That might work who knows
Sent from my HTC DNA With sense 5
dragonstalker said:
I'm going to go out on a limb here and say that you need to ask your friend for the complete story. What happened prior to the phone being bricked? Was there water damage or any other damage. Have you tried other charging cables that are known to be working and looked to make sure the pins inside the charge port have not been broken?
Click to expand...
Click to collapse
Happened to me too on the 2.04 shipped. Totally unrooted n it just went black and never woke up. Set it down, picked it up. That's it.
Sent from my HTC6435LVW using xda app-developers app
---------- Post added at 11:21 PM ---------- Previous post was at 11:18 PM ----------
Desert Dwarf said:
The upgrade cost is only $99 nowadays. I just got mine Monday from Fry's Electronics for $99.99. If they didn't have it, I was going to order it from wireless [dot] amazon [dot] com for $99.99.
Click to expand...
Click to collapse
Got mine the 15th for $49.95 from Amazon
Sent from my HTC6435LVW using xda app-developers app
Greetings, I purchased a Droid DNA on craigslist and thought I had a great deal, the phone turned on, then turned off and never would take a charge again. After contacting verizon and having them tell me to return the device to the"retailer" I purchased the device from, I contacted HTC directly. HTC provided me with an amazing customer service expirence, it was weird and erie how good the service was. They gave me a ticket number number and an address to ship the device to, they didnt care where I purchased it. They day it arrived they fixed it and sent it back with a new motherboard less than 24 hours after delivery conformation. The device works perfectly.
I guess what I am getting at is if you can put the phone back together and make it look like you didnt take it apart, call HTC and create a repair order. All these devices come with at least a 1 year warranty.
I hope you get your device working regardless.
Yeah HTC support is by far the best support I have ever experienced. I felt the same way. My charger was bugging out and I called they got all my info and just said they would send a new one for free and to throw the other one out. They called me today and I missed the call but they didn't leave any message. Wondering if I should call them back or not, but oh well.
Sent from my HTC6435LVW using xda app-developers app
Little late on my update but I did get the phone apart and back together. I didn't see anything that stuck out, no water damage, etc.
I would contact HTC and try to get a replacement, however Verizon realized they never got the device back and well...they want it. So there goes my fun...
Thanks for all the input
Sent from my Nexus 7 using Tapatalk HD
same problem
I had the exact same issue (no charging no screen but capacitive touch buttons flashed) and had been playing with it trying to get my month old gold brick at this point, to rise like the Phoenix when it caught the light at just the right angle and the screen looked weird. Took a flashlight to it and the LCD is damaged but there is NO damage to the case/frame/digitizer. Been dealing with HTC for a week an probably will have to repair it myself. But heads up to anyone else with the same issue check the screen...
I am having the same problem. Any home based solutions so that i dont need to take it to either Verizon store or post it to JTAG?
Thank You
prateekjadhwani said:
I am having the same problem. Any home based solutions so that i dont need to take it to either Verizon store or post it to JTAG?
Thank You
Click to expand...
Click to collapse
Although it may not appear to be charging let it sit for the night as it may be. Then take it off in the morning and hold the power button for 30 seconds and see if it boots. Some dna phones have issues when they die. My battery has died 4 times on me and when I plug it in the led light blinks for 2 mins and then it stays lit and charges so, just let it sit over night and try in the morning.
Report back when you have done the following.
Sent from my HTC6435LVW using xda premium
Thanks for the quick reply. I did that whole night. The green light dint even blink for a single second. And pressing the power button does nothing. I tried plugging it into computer, computer dint even detect it. (on mac, windows 7 and linux). I tried to boot it into the bootloader mode, still no progress.
Thank You
So I have come to the conclusion that my phone is totally dead. No lights or any response from pushing or holding any combination of buttons, and the charge indicator doesn't come on. No USB activity either. It just died one day while streaming music.
I have picked up a ZTE Zinger as a stand-in, so not in any rush.
Now what do I do with the One? Looking at repair costs, it seems I could just replace it with a very nice used one for even money.
I wouldn't mind selling on Ebay for repair purposes, but I'm not going to do that without being able to wipe it.
Suggestions?
ksnax said:
So I have come to the conclusion that my phone is totally dead. No lights or any response from pushing or holding any combination of buttons, and the charge indicator doesn't come on. No USB activity either. It just died one day while streaming music.
I have picked up a ZTE Zinger as a stand-in, so not in any rush.
Now what do I do with the One? Looking at repair costs, it seems I could just replace it with a very nice used one for even money.
I wouldn't mind selling on Ebay for repair purposes, but I'm not going to do that without being able to wipe it.
Suggestions?
Click to expand...
Click to collapse
No garantuee left?
Had exaclty the ame issue, I send it to the HTC repair center and thy replaced the battery. They also placed a new camera so I got rid of the pink problem...
No issues since, very good service...
kneut said:
No garantuee left?
Had exaclty the ame issue, I send it to the HTC repair center and thy replaced the battery. They also placed a new camera so I got rid of the pink problem...
No issues since, very good service...
Click to expand...
Click to collapse
No warranty of any sort. It just sits on a shelf looking pretty, as in totally mint looking, never dropped. :/
Going to just hang onto it for now in case my son is in need of any pieces if something happens to his M7.
The up side is that for about twice what repairs would have cost, T-Mobile had a perfect condition M8 refurb to sell. It really does take what is great about the M7 and kick it up a notch, plus the SD card slot.
The Zinger is destined to become an IP security webcam.
I'm in the same boat. I assume there's no way to wipe it in this condition?
In that case can't even sell it for parts, though from what I've read you don't want to open it anyway because it's too difficult to do w/o damaging it.
Sent from my Nexus 7 using XDA Free mobile app