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So I got some water in my headphone jack yesterday. Everything works fine other than the jack. However, I use the Thunderbolt as an mp3 player and through my car stereo a lot so I filed a claim through Asurion and paid the $100.
They are going to send me a new phone with a SIM card, charger and sd card. Now, can I just take the SIM card from my existing Thunderbolt and put it in the new one? That way I can just activate the device over the phone or online instead of having to go into a Verizon store, right? Also, I'm assuming it's okay if I keep my SD card that already has all of my stuff on it and then send the new one back in the return box? Same with the new SIM card.
Just seeing what most people do in this situation. Thanks.
It's ok to swap Sims and keep your sd card. Are you sure either one wasn't subjected to the water as well? If you're sure they're both good, it's OK to swap em' out.
Sent from my ADR6400L using Tapatalk
I would use the new phone, sim card and SD card, just in case the old ones ar damaged, sometimes the damage doesnt present for a while, but keep the old SD card for a spare if it still works at the moment, might get lucky and its okay.
Sent from my TBolt using my f***king thumbs...
Not sure if things have changed with this phone, but when I replaced my BlackBerry Storm through asurion last year their return instructions explicitly said to return only the phone. Got extra sd cards and chargers out of the deal. Also, I just had my bolt warranty replaced, and as long as your sim hasn't been retired, the activation instructions were to just move the sim over. In my case I had to go to the store to get a new sim because they retired it while I was using a temporary Eris. Hope that helps!
I agree keep the SD card and cords......you can just swap the sim card. Which is the whole point of the sim.
Sent from my ADR6400L using XDA App
I had my Bolt replaced thru insurance and they sent my new one with an sd card, battery, and charger, but no sim. The instructions said to send only the phone back, so I kept the extra sd card, battery, and charger. I put the old sim in the new phone and used the old sd card too. I sent back only the broken phone with no issues and got to keep all the extra stuff.
Sent from my ADR6400L using XDA Premium App
Thanks, guys. Glad to hear I can keep the extra accessories as backups.
Someone quickly mentioned this but just so you don't have what happened to me happen to you, don't reactivate an old phone while you wait for your replacement or your Sim will go into retirement. If you don't do that you should be able to use the same Sim card. Make sure you send Asurion nothing but the phone I.E.: no battery cover, no charger, no microsd, if I remember right you might keep the battery too. They will tell you in the package but I believe thats what it says.
So I dropped my thunderbolt the other night and cracked the screen in three places. It still functions, its just very annoying to look at. If I were to do an insurance claim anyone know the chances of getting another 32 GB MicroSD card with it? I could use one for my Xoom
About as good as your chances of finding one in the street.
Any insurance or warranty I've dealt with ship you the unit.
You supply battery, charger and the memory card.
Unless you can somehow convince them the memory card is bad as well...but good luck.
I'm not here to judge you...
dajogejr said:
About as good as your chances of finding one in the street.
Any insurance or warranty I've dealt with ship you the unit.
You supply battery, charger and the memory card.
Unless you can somehow convince them the memory card is bad as well...but good luck.
I'm not here to judge you...
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Yeah I agree. I would be VERY surprised if they gave you an SDcard at all, especially a 32GB.
dajogejr said:
About as good as your chances of finding one in the street.
Any insurance or warranty I've dealt with ship you the unit.
You supply battery, charger and the memory card.
Unless you can somehow convince them the memory card is bad as well...but good luck.
I'm not here to judge you...
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Click to collapse
This.
I work for Sprint and whenever we order new phones (either insurance claim for customers or our in-store replacement) they send only the device itself and the only other thing that they will send is the battery and charger ONLY if it's an entirely different phone as well as charger. Now of course I don't work at Verizon, but all the insurance claims are the exact same so I can almost guarantee they won't send it. Doesn't hurt to try, though.
so what would be the best bet? Returning it to stock and unrooting it to send it back in or just reporting it lost/stolen?
00dvanmeter said:
so what would be the best bet? Returning it to stock and unrooting it to send it back in or just reporting it lost/stolen?
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Click to collapse
Most people just report it lost/stolen to keep the old phone (even though the esn is not longer able to activate), but what exactly are you trying to do? Get an extra 32GB SD card or just keep your same SD card? If it's the former then revert back to my first post. If it's the latter then if you are doing an insurance claim then you keep your same SD card and battery and just send the device back - also Asurion isn't going to care if it is rooted or not so there is no need to revert it back to stock. Hope that helped.
I had mine replaced a while back for the same exact reason. Finally bit the bullet on the annoyance factor...I was hoping for an extra sd card but no luck. Would have been a sweet deal though I must say. BTW asurion could probably care less, I've sent them a handful phones that were still rooted and rommed over the last couple years.
I have done two insurance claims with Asurion in the past. Both were with the D1. Both times i had to send in just the phone (no sdard and no battery) and both times they shipped me a new phone, battery, sd card and charger. It was a new box with all the normal accessories included. So, i dunno why everyone is saying no. Is it a different policy with the Thunderbolt?
Sent from my ADR6400L using Tapatalk
bpyazel said:
I have done two insurance claims with Asurion in the past. Both were with the D1. Both times i had to send in just the phone (no sdard and no battery) and both times they shipped me a new phone, battery, sd card and charger. It was a new box with all the normal accessories included. So, i dunno why everyone is saying no. Is it a different policy with the Thunderbolt?
Sent from my ADR6400L using Tapatalk
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That may be back in the day (if you're talking about the droid 1) but I have not seen that happen for a while, and with as common of a phone as the Thunderbolt I can almost bet they won't do that (popularity=more refurds available). And are you sure that it wasn't a warranty replacement as opposed to an insurance claim? Either that or you got extremely lucky two times because insurance usually doesn't cover the SD and battery (which are considered accessories). Because the phones never come in a new sealed box - they usually come in a generic box without accessories.
Cygnusis-X1 said:
That may be back in the day (if you're talking about the droid 1) but I have not seen that happen for a while, and with as common of a phone as the Thunderbolt I can almost bet they won't do that (popularity=more refurds available). And are you sure that it wasn't a warranty replacement as opposed to an insurance claim? Either that or you got extremely lucky two times because insurance usually doesn't cover the SD and battery (which are considered accessories). Because the phones never come in a new sealed box - they usually come in a generic box without accessories.
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Yeah, It was an insurance claim and it was a droid 1. I dropped them in water both times and they didn't work any longer. Cost me the deductable and arrived in the mail within two days both times. Sad this has changed. $8 a month and deductible gets you a referb with no accessories now? I may cancel mine after reading this. What a rip off.
Sent from my ADR6400L using Tapatalk
bpyazel said:
Yeah, It was an insurance claim and it was a droid 1. I dropped them in water both times and they didn't work any longer. Cost me the deductable and arrived in the mail within two days both times. Sad this has changed. $8 a month and deductible gets you a referb with no accessories now? I may cancel mine after reading this. What a rip off.
Sent from my ADR6400L using Tapatalk
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Let's also say u didn't get a 32 gb memory card which runs about $60 bucks you got a 8gb which is free on most monthly sales at Best Buy
Sent from my ADR6400L using XDA App
Grnlantern79 said:
Let's also say u didn't get a 32 gb memory card which runs about $60 bucks you got a 8gb which is free on most monthly sales at Best Buy
Sent from my ADR6400L using XDA App
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Actually, the original droid came with a 16gb sd card, and that's what i got on both insurance claims too.
Sent from my ADR6400L using Tapatalk
Thanks everyone for your input. Not trying to scam for another card it was just out of curiousity, Xda is awesome
Sent from my Xoom using xda premium
bpyazel said:
Yeah, It was an insurance claim and it was a droid 1. I dropped them in water both times and they didn't work any longer. Cost me the deductable and arrived in the mail within two days both times. Sad this has changed. $8 a month and deductible gets you a referb with no accessories now? I may cancel mine after reading this. What a rip off.
Sent from my ADR6400L using Tapatalk
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Click to collapse
Yeah because it's way better to pay $400-$500 for a new phone outright when you don't have insurance. I agree insurance is a little expensive but it is a way better option than buying a new phone outright. Most people don't have that option. It's insurance, what insurance company have you ever had that didn't charge a deductible?
Sent from my Nexus S 4G using XDA App
Edit for spelling
bpyazel said:
Yeah, It was an insurance claim and it was a droid 1. I dropped them in water both times and they didn't work any longer. Cost me the deductable and arrived in the mail within two days both times. Sad this has changed. $8 a month and deductible gets you a referb with no accessories now? I may cancel mine after reading this. What a rip off.
Sent from my ADR6400L using Tapatalk
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Click to collapse
Yes and no...insurance is good because it gives you an option other than the old "you're **** out of luck" that most of use face that don't have insurance and then ***** and complain about them not doing anything about it and/or not having insurance added and likewise to what przfghtr said what insurance company has there ever been that hasn't charged a deductible? The price sucks but it is definitely a lot better than paying $500+ for the phone outright.
A 2-second google search returned some refurbished thunderbolts for around $300. And since that's what you apparently get with the insurance, that's really what price you should qoute, not new price. Anyway, I'm not telling you to dump your insurance, but i am. With my current deductable they are only covering $150 for $8 a month. Waste of money IMO.
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I'm currently on the "tier1" plan from Asurian(sp?). My replacement fee is still $99, the same price it was for me back when I had my Droid 1.
I have to send my old TB back tomorrow, I was able to get the latest OTA On it, but.. since the USB Is busted(I sent it in originally bad Microphone), I cant re-lock the boot loader. I really hope they just look at it power up, and go OK, and throw it back at HTC. And not load up the boot loader NOt sure if they would hit me with $99 for the phone or $500 for a replacement
bpyazel said:
A 2-second google search returned some refurbished thunderbolts for around $300. And since that's what you apparently get with the insurance, that's really what price you should qoute, not new price. Anyway, I'm not telling you to dump your insurance, but i am. With my current deductable they are only covering $150 for $8 a month. Waste of money IMO.
Sent from my ADR6400L using Tapatalk
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I'm interested in where you found these refurbished models because the lowest price that I found when searching was $385 retail. Also is it $150 for an insurance deductible with Verizon? All I know is that there are (usually) two different tiers: One being feature phones which are $50 for a deductible and $100 for smartphones and to my knowledge that was the same across the board (I also worked at At&t before and it was the same deductible pricing). So if that's the case you would be paying a total of $192 for the entirety of your contract for insurance and then a $100 deductible (this is assuming you keep the insurance on for the duration of your contract) still would come out cheaper than purchasing a refurbished phone outright and being overnighted free (as Asurion does).
Insurance isn't for everyone; some people see the amount of value that it has, others don't - it's subjective like anything else. Also insurance is universal: you're betting it'll break, they're betting it won't.
bpyazel said:
I have done two insurance claims with Asurion in the past. Both were with the D1. Both times i had to send in just the phone (no sdard and no battery) and both times they shipped me a new phone, battery, sd card and charger. It was a new box with all the normal accessories included. So, i dunno why everyone is saying no. Is it a different policy with the Thunderbolt? Sent from my ADR6400L using Tapatalk
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Click to collapse
My brother works for Asurion and their policy has always been to replace with a refurbished phone whenever possible. With that said, you most likely received new phones because they did not have any refurbished D1s to replace it with since it was one of the first android phones Verizon carried there were no other options to replace it with (although at one point they were replacing the D1 with the Eris). If you read your insurance paperwork it says they replace with a refurbished model OR another model that is similar. At times they have replaced high end android models with low end android models. This is why I use another 3rd party insurance other than Asurion.
Trigster said:
I'm currently on the "tier1" plan from Asurian(sp?). My replacement fee is still $99, the same price it was for me back when I had my Droid 1.
I have to send my old TB back tomorrow, I was able to get the latest OTA On it, but.. since the USB Is busted(I sent it in originally bad Microphone), I cant re-lock the boot loader. I really hope they just look at it power up, and go OK, and throw it back at HTC. And not load up the boot loader NOt sure if they would hit me with $99 for the phone or $500 for a replacement
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Click to collapse
It does not matter if you are rooted or not with Asurion. Asurion is a 3rd party vendor. They are not Verizon and are not checking to see if you are rooted. They receive the phone and have the issue fixed clean the phone up and it becomes a refurbished unit that they send out to someone else later.
kujayhawks77 said:
My brother works for Asurion and their policy has always been to replace with a refurbished phone whenever possible. With that said, you most likely received new phones because they did not have any refurbished D1s to replace it with since it was one of the first android phones Verizon carried there were no other options to replace it with (although at one point they were replacing the D1 with the Eris). If you read your insurance paperwork it says they replace with a refurbished model OR another model that is similar. At times they have replaced high end android models with low end android models. This is why I use another 3rd party insurance other than Asurion.
It does not matter if you are rooted or not with Asurion. Asurion is a 3rd party vendor. They are not Verizon and are not checking to see if you are rooted. They receive the phone and have the issue fixed clean the phone up and it becomes a refurbished unit that they send out to someone else later.
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Click to collapse
thank you for the confirmation. Also can I get your bros number just in case my phone breaks?
Hey everyone. After receiving my VZW Galaxy Note II, my wife decided that she wants to upgrade to it as well. We placed the order for her device and we received it last night. Upon going to activate it I was receiving a no SIM error. I took the back plate off to check the SIM and the card was inserted backward, with the gold contacts facing up instead of down.
I popped the sim card out using the push in spring to release it. It came out smoothly, no force necessary. Upon pulling the card out, one of the pins is completely broken off in the tray. So I contacted Verizon.
Multiple calls later, multiple trips into a local store - I am told Verizon is washing their hands of it and we need to call Samsung to have it repaired. Is this for real? Does anyone know if the cards are inserted from Verizon or from Samsung? Why would a simple mistake like this not be covered by the worry free guarantee?
Does anyone have any suggestions?
the sim never comes preinstalled so that makes no sense to me.
yep the sim never comes pre installed but any way if you have asurion claim accidental damage and pay $100 is better than a $699
droidstyle said:
the sim never comes preinstalled so that makes no sense to me.
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Click to collapse
I had the customer service rep on the phone tell me the same thing, which caught me off guard. At my work, every 4G device we purchase wether its an Android or an iPhone - its always preinstalled.
The card was also damaged a bit too, because it only is supposed to go in one way. So it was inserted and then forced in.
Speedy Gonzalez said:
yep the sim never comes pre installed but any way if you have asurion claim accidental damage and pay $100 is better than a $699
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Click to collapse
They shouldn't have to pay for it if it's Verizon's fault. The sim is installed by Verizon or which ever 3rd party you have purchased from.
dawei213 said:
They shouldn't have to pay for it if it's Verizon's fault. The sim is installed by Verizon or which ever 3rd party you have purchased from.
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Click to collapse
if it was from a 3rd party store then yes you right but I been verizon customer for 6 years and since the first 4g phone I have received never never had the sim pre installed
Fight to return the phone.
Make complains to Verizon. It is not Samsung's fault.
The question is who installed the SIM card.
If Verizon did, they owe you a new phone/SIM/whatever it takes to resolve the issue.
If You did, then you could try to get a new SIM and see if it works. If not... you're beat?
It sucks but it is what it is.
The SIM was pre-installed in my GN2....as well as my DNA. Caught the Verizon Clerk off-guard because she took out new cards from her drawer. I think new Verizon 4G phones (going forward) have their SIM cards already installed.
Pre-installed SIM Cards
I work at a Verizon store, and I can clear up the confusiuon about SIM cards being pre-installed. iPhone 5, Motorola Droid Razr/Maxx HD, and the Droid DNA all come in with pre-installed SIM cards. Where as none of the Samsung phones on Verizon do, well not yet anyway.
So, I just came by to let you guys know that it does happen, just not always.
:silly:
Mine was pre installed Verizon opened the box yanked the phone out installed the sim then shipped the phone my way
Sent from my SCH-I605 using xda premium
Mine also came pre installed on my GN2
Sent from my SCH-I605 using xda app-developers app
Could you not return it (within your 14 day period) and get another one....Claim you wanted another color????? My vzw rep installed my sd card and sim card right in front of me, you would think he would make you do it to keep safe for this exact reason.
Bosgarage57 said:
Could you not return it (within your 14 day period) and get another one....Claim you wanted another color????? My vzw rep installed my sd card and sim card right in front of me, you would think he would make you do it to keep safe for this exact reason.
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Click to collapse
I thought about this as well. However, the last thing I want to do is it get sent back and then Verizon charges me retail cost for a phone that is defective - which is what the rep on the phone said would happen. Thats why I would "have to go to Samsung."
I contacted our Verizon rep that handles our account at work to see if he could intervene and help out a bit. He doesnt think he can do much either, but will look into it. Such a cluster, I'm livid with Verizon.
GaresTaylan said:
I thought about this as well. However, the last thing I want to do is it get sent back and then Verizon charges me retail cost for a phone that is defective - which is what the rep on the phone said would happen. Thats why I would "have to go to Samsung."
I contacted our Verizon rep that handles our account at work to see if he could intervene and help out a bit. He doesnt think he can do much either, but will look into it. Such a cluster, I'm livid with Verizon.
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Click to collapse
If you bought the phone from an authorized retailer, they are responsible to fix the damage. Buying if through a corporate store, I would've denied this happening at all.
Makes no sense, if it's defective it should be replaced
Sent from my SCH-I605 using xda app-developers app
My Best Buy bought Note II came without a SIM. Obviously, the Verizon retards f'd up and they need to be held accountable instead of passing the blame to Samsung. Talk to Verizon corporate and file a BBB complaint.
Just got my 2 new GN2's today and neither of them had the SIM card installed in the phone. Pulled them out of the boxing brand new, had to cut the SIM card from the little credit card sized holder, and install them myself.
Was slightly embarrassing as I am used to simply clicking it in easily and when I was on the phone with Verizon activating them, I had to put the cards in and was having a really hard time doing so. You really have to click these things in deep on the Note 2 for them to be fully inserted. I had read this thread prior to getting my Note 2's so I was extra cautious in this situation. Had them put in gold contacts face down, the nipped corner on the left side, and just kept pressure on it until it finally clicked in place.
I could see why some people had problems doing it, especially if you compound that tightness issue with installing the card improperly.
Verizon is hiring a bunch of new people for the holidays and they dont know sh#t about sh#t. The girl could even get the back plate of the note 2 off..she finally did and inserted my sim card right out of my s3, she even asked me for my sd card. They should be fully responsiable for their mistake.
P2o8wer said:
Verizon is hiring a bunch of new people for the holidays and they dont know sh#t about sh#t. The girl could even get the back plate of the note 2 off..she finally did and inserted my sim card right out of my s3, she even asked me for my sd card. They should be fully responsiable for their mistake.
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From what I gather, this phone was ordered online therefore it rules out the people in-store.
So I have the purple camera issue (like everyone else apparently) and I'm wondering a few things.
First off is it worth it to go through AT&T for a replacement? I have been reading that people are getting Phones back that are in poor shape, and not only that but the issue is recurring in the replacement phones as well.
Secondly I am assuming I will need to relock my bootloader and un root my phone to send it back, correct? My concern is if I get a replacement phone with 4.3 already installed am I limited in my ability to root/s-off, etc?
Third, am I maybe better off sucking it up and sending to HTC and losing my phone for a week? If I do that do I need to relock/clear/etc?
Anyone... Bueller?
I'd say it's worth a shot. The worst thing that can happen, is you receive an unsatisfactory replacement device (whether it be too used/damaged for your tastes, or has a purple camera.) You can simply return it in this case, letting AT&T know that you aren't satisfied with the replacement.
I had my One replaced via warranty, and really lucked out, as it would seem I received a brand new One in return (still had the grey IMEI decal and AT&T "DON'T TXT & DRIVE" plastic wrap on it.) The camera sensor date is 5-22, but I've yet to encounter any purple with the camera, thankfully. My defective One had a 5-01 sensor date, and the purple was awful, showing up even in well-lit pictures.
IF YOU GO THIS ROUTE!!! Pay for tracking and insurance at USPS when you return the device with the prepaid postage label and packaging. This is for your peace of mind. AT&T handles warranty returns through a third party called SmartLabel/Newgistics, and there are quite a number of complaints about this company.
My complaint? The tracking number assigned to my return package was "not found" via their tracking site until nearly 3 weeks had passed. During this time, I was getting e-mails and phone calls from AT&T, warning me that they had not received my device, and that I'd be charged up to $900 if I didn't return it within 10 days. Apparently, Newgistics just sits on the package in a queue until they decide to attend to it. That's a really ****ty feeling to have looming over your head for 3 weeks -- thinking your phone was either lost or stolen -- and it can be avoided if you just cough up 5 bucks for tracking and insurance at the post office.
Also, one last tip, if you're concerned your device may be considered "damaged" (AT&T doesn't offer a warranty replacement for damaged phones, and will make you pay for the replacement.) Bring your phone to any AT&T location, tell them you're interested in getting a warranty replacement, and have them inspect your phone. They can put a note on your account that the phone is not damaged. Of course, this is different from water damage, which they cannot determine (due to the sealed construction) until you mail it in
ericiidx said:
I'd say it's worth a shot. The worst thing that can happen, is you receive an unsatisfactory replacement device (whether it be too used/damaged for your tastes, or has a purple camera.) You can simply return it in this case, letting AT&T know that you aren't satisfied with the replacement.
I had my One replaced via warranty, and really lucked out, as it would seem I received a brand new One in return (still had the grey IMEI decal and AT&T "DON'T TXT & DRIVE" plastic wrap on it.) The camera sensor date is 5-22, but I've yet to encounter any purple with the camera, thankfully. My defective One had a 5-01 sensor date, and the purple was awful, showing up even in well-lit pictures.
IF YOU GO THIS ROUTE!!! Pay for tracking and insurance at USPS when you return the device with the prepaid postage label and packaging. This is for your peace of mind. AT&T handles warranty returns through a third party called SmartLabel/Newgistics, and there are quite a number of complaints about this company.
My complaint? The tracking number assigned to my return package was "not found" via their tracking site until nearly 3 weeks had passed. During this time, I was getting e-mails and phone calls from AT&T, warning me that they had not received my device, and that I'd be charged up to $900 if I didn't return it within 10 days. Apparently, Newgistics just sits on the package in a queue until they decide to attend to it. That's a really ****ty feeling to have looming over your head for 3 weeks -- thinking your phone was either lost or stolen -- and it can be avoided if you just cough up 5 bucks for tracking and insurance at the post office.
Also, one last tip, if you're concerned your device may be considered "damaged" (AT&T doesn't offer a warranty replacement for damaged phones, and will make you pay for the replacement.) Bring your phone to any AT&T location, tell them you're interested in getting a warranty replacement, and have them inspect your phone. They can put a note on your account that the phone is not damaged. Of course, this is different from water damage, which they cannot determine (due to the sealed construction) until you mail it in
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Click to collapse
Thanks for the reply. Was your device rooted or did you clear all that before sending it?
Sorry, forgot to address that. My device wasn't rooted, but it was unlocked and S-OFF'd with the GPE CID. Before sending it back, I changed the CID back to the AT&T-appropriate one (something like CWS__001) and restored via the stock Android 4.3/Sense 5.0 RUU. I did not relock or S-ON the device. They haven't yet received my return, however. From what I've read of AT&T's warranty department (regarding other Android phones,) they don't seem to care/notice what has been done, so long as the stock OS/firmware is present, and appears to be stock.
ericiidx said:
Sorry, forgot to address that. My device wasn't rooted, but it was unlocked and S-OFF'd with the GPE CID. Before sending it back, I changed the CID back to the AT&T-appropriate one (something like CWS__001) and restored via the stock Android 4.3/Sense 5.0 RUU. I did not relock or S-ON the device. They haven't yet received my return, however. From what I've read of AT&T's warranty department (regarding other Android phones,) they don't seem to care/notice what has been done, so long as the stock OS/firmware is present, and appears to be stock.
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Click to collapse
Ok cool will give it a try
I would recommend you attempt to unroot and restore the phone as much as possible before sending it in, though! My above post should not be interpreted as a guarantee that they will accept a rooted/tampered phone.
ericiidx said:
I would recommend you attempt to unroot and restore the phone as much as possible before sending it in, though! My above post should not be interpreted as a guarantee that they will accept a rooted/tampered phone.
Click to expand...
Click to collapse
Yeah once I root the new one and copy my data and stuff over I will do the best to relock up the old one.
Purple Tint Also
Hi everyone,
I also have this purple tint issue. I have had the phone since 7/10/13, and I keep thinking that the next software update will fix the camera issue. I was hoping 4.3 would fix it, nope. Now i'm hoping for 4.4 but I am thinking it will not do anything. I was going to wait until the 4.4 update comes out to see if this will fix it or not.
I purchased my AT&T HTC One from Best Buy. Would I have to go through HTC to replace it with the warranty or could I go through AT&T? Would you suggest one over another? Also, would they give me a hassle about replacing it because of this camera issue by like trying to say it's not their fault?
This will be the first time that I have had to replace a phone. Do I have to send it in and then I will be without a phone while they replace it or will they send me a replacement, then I send my phone to them?
Thank you in advance!
iamdapro said:
Hi everyone,
I also have this purple tint issue. I have had the phone since 7/10/13, and I keep thinking that the next software update will fix the camera issue. I was hoping 4.3 would fix it, nope. Now i'm hoping for 4.4 but I am thinking it will not do anything. I was going to wait until the 4.4 update comes out to see if this will fix it or not.
I purchased my AT&T HTC One from Best Buy. Would I have to go through HTC to replace it with the warranty or could I go through AT&T? Would you suggest one over another? Also, would they give me a hassle about replacing it because of this camera issue by like trying to say it's not their fault?
This will be the first time that I have had to replace a phone. Do I have to send it in and then I will be without a phone while they replace it or will they send me a replacement, then I send my phone to them?
Thank you in advance!
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I would probably go into an ATT store and see if they can exchange it out right there. I would think, if you have your receipt they would. If not, I would then head into best buy and have them do it. You have one year warranty. I bought mine through att and just went in last week to exchange it, and the gal actually did it right there and loaded the info on the new one, however it was the 32 gb model, and I own a 64gb model. She had to place a order for another one which was sent to me FedEx.
I just go it yesterday, took only 3 days shipping, and now I have 10 days to put my old one in the box and get it shipped back to them. Pretty simple and painless really. I haven't turned the new one on yet, my initial observation looks pretty much identical to my old one, with no physical defects of the new (refurbished) unit.
I just hope the innards are just as pristine as mine was. I also relocked it, s-on, unrooted and restored att software to it. Didn't want to take the chance of some crap coming back on me.
Thanks!
ohredwood said:
I would probably go into an ATT store and see if they can exchange it out right there. I would think, if you have your receipt they would. If not, I would then head into best buy and have them do it. You have one year warranty. I bought mine through att and just went in last week to exchange it, and the gal actually did it right there and loaded the info on the new one, however it was the 32 gb model, and I own a 64gb model. She had to place a order for another one which was sent to me FedEx.
I just go it yesterday, took only 3 days shipping, and now I have 10 days to put my old one in the box and get it shipped back to them. Pretty simple and painless really. I haven't turned the new one on yet, my initial observation looks pretty much identical to my old one, with no physical defects of the new (refurbished) unit.
I just hope the innards are just as pristine as mine was. I also relocked it, s-on, unrooted and restored att software to it. Didn't want to take the chance of some crap coming back on me.
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Awesome! thank you for the information! When I get a day off I will head over to AT&T or Best Buy and see what they can do for me. Thanks again!
iamdapro said:
Awesome! thank you for the information! When I get a day off I will head over to AT&T or Best Buy and see what they can do for me. Thanks again!
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In my case (blown speaker), I had to go to a special warranty store. They wouldnt replace it at a normal store for me. But the device service center or whatever it was did replace mine on the spot with no shipping, so that was a plus even if the drive was a bit out of the way.
I suppose I got lucky as well as I'd never heard of this purple camera issue and while I'm sure this phone isn't brand new, its been working alright. I've had terrible luck with the One, with this being my third replacement.
Sent from my HTC One using Tapatalk
I just had mine replaced due to that issue, and the seams on the plastic, and the phone mic didn't work right, andd the screen had like 10 dead pixels lol.
Anyways got the new one back hoping for the camera to magically be better..it isn't. Still junk lol. Semi sharp and tons of noise in the picture. As soon as you zoom in for detail BAM noise. It is a phone camera and hey, at least it doesn't go purple anymore right? Oh my phone was in like new condition when it came, zero scratches (or it would have been sent right back to them).
Replacement Placed
garage_man said:
I just had mine replaced due to that issue, and the seams on the plastic, and the phone mic didn't work right, andd the screen had like 10 dead pixels lol.
Anyways got the new one back hoping for the camera to magically be better..it isn't. Still junk lol. Semi sharp and tons of noise in the picture. As soon as you zoom in for detail BAM noise. It is a phone camera and hey, at least it doesn't go purple anymore right? Oh my phone was in like new condition when it came, zero scratches (or it would have been sent right back to them).
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Okay so I just talked to AT&T and after some troubleshooting to prove it wasn't software related, they just placed an order for a "refurbished" device that I should get in 5-6 business days. Hopefully the camera works and all of the pixels are there too!
Thanks for the info everyone!
I'm getting a in-store warranty exchange tomorrow. Should i be expecting a new or refurbished phone?
The phone was found defective and I did not have to pay a deductible or file a claim.
alher591 said:
I'm getting a in-store warranty exchange tomorrow. Should i be expecting a new or refurbished phone?
The phone was found defective and I did not have to pay a deductible or file a claim.
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You can count on refurbished is my bet
It is hard to tell. Though T-Mobile says that the device's IMEI number has never been used. Take that as you will.
You will only get the device. NO Spen, charger, cable, AKG earbuds, SIM card, SIM card remover, manuals, Samsung manufacturer box, micro SD card or other accessories (though Micro SD card and other accessories didn't come with your first Note 8), or anything else. Just the device.
Take your Spen, SIM card, Micro SD card, and other accessories out and keep with you before the exchange. Don't give them these items. Only give them the Note 8 device itself with nothing else. Also back up your device and your data in several ways before the exchange. As well as do a factory reset before the exchange.
Note - The SIM/SD Card Tray does come with the replacement device. Tray and device only.
Like I said "Take that as you will".