So I got some water in my headphone jack yesterday. Everything works fine other than the jack. However, I use the Thunderbolt as an mp3 player and through my car stereo a lot so I filed a claim through Asurion and paid the $100.
They are going to send me a new phone with a SIM card, charger and sd card. Now, can I just take the SIM card from my existing Thunderbolt and put it in the new one? That way I can just activate the device over the phone or online instead of having to go into a Verizon store, right? Also, I'm assuming it's okay if I keep my SD card that already has all of my stuff on it and then send the new one back in the return box? Same with the new SIM card.
Just seeing what most people do in this situation. Thanks.
It's ok to swap Sims and keep your sd card. Are you sure either one wasn't subjected to the water as well? If you're sure they're both good, it's OK to swap em' out.
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I would use the new phone, sim card and SD card, just in case the old ones ar damaged, sometimes the damage doesnt present for a while, but keep the old SD card for a spare if it still works at the moment, might get lucky and its okay.
Sent from my TBolt using my f***king thumbs...
Not sure if things have changed with this phone, but when I replaced my BlackBerry Storm through asurion last year their return instructions explicitly said to return only the phone. Got extra sd cards and chargers out of the deal. Also, I just had my bolt warranty replaced, and as long as your sim hasn't been retired, the activation instructions were to just move the sim over. In my case I had to go to the store to get a new sim because they retired it while I was using a temporary Eris. Hope that helps!
I agree keep the SD card and cords......you can just swap the sim card. Which is the whole point of the sim.
Sent from my ADR6400L using XDA App
I had my Bolt replaced thru insurance and they sent my new one with an sd card, battery, and charger, but no sim. The instructions said to send only the phone back, so I kept the extra sd card, battery, and charger. I put the old sim in the new phone and used the old sd card too. I sent back only the broken phone with no issues and got to keep all the extra stuff.
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Thanks, guys. Glad to hear I can keep the extra accessories as backups.
Someone quickly mentioned this but just so you don't have what happened to me happen to you, don't reactivate an old phone while you wait for your replacement or your Sim will go into retirement. If you don't do that you should be able to use the same Sim card. Make sure you send Asurion nothing but the phone I.E.: no battery cover, no charger, no microsd, if I remember right you might keep the battery too. They will tell you in the package but I believe thats what it says.
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So I want to trade my evo in on a 3d obviously. However, I dropped my phone the other day and since then it wont read my sd card (it felt SO good to lose the otter box though :/ ). My evo is rooted, and without a working sd I dont see how i can unroot, which im sure would pose a problem if i go to trade it in. It just tells me i have a "blank sd card" but then i format it and it says the same thing. Tried different sd cards too.
I believe if it powers on, it is a flat rate
Sent From My HTC Evo 4G Using Tapatalk On The Now Network From Sprint.
Drop it again, see if it knocks everything back into place. J/K dont do that.
R.I.P hd2 hello Evo 3d
I'm pretty sure you can ruu through a usb cable.
Sent from my Gin rummy using XDA App
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Damn Chinese built ROM.
yeah, i am pretty sure u can RUU via usb just fine.
I traded in my rooted moment and they just made shure it turned on. They didnt give a crap or even look at anything else. I would wipe everything and just take it in already powered on.
Couple things. You can Ruu through USB but if you did s-off then that needs to go back to s-on. However when talked to my my sprint guy he said it doesn't matter if it is rooted or not they just take them and use the parts. So as long as it turns on and the screen isn't cracked you should be fine.
And what about the SD card? Should I give my EVO with it or not? I'm saying, because when they replace your phone they send it without one.... What do you guys think?
yankele said:
And what about the SD card? Should I give my EVO with it or not? I'm saying, because when they replace your phone they send it without one.... What do you guys think?
Click to expand...
Click to collapse
Its your sd.
Sent from my SPH-D700 using XDA Premium App
I told the guy at target my phone was rooted and asked him if I should UN root and he said it doesn't matter as long as it turns on he ships em out and he don't care..I think I'm gonna keep my sd card too
Where are you trading it in at? I am doing the sprint buyback program and they said it makes no difference whatsoever. I am keeping my sd card the charge cables and possibly even the battery in case it works in the 3VO
Its doesn't matter whether its rooted or not. The Sprint Store has LITERALLY replaced everything on my phone except the original board! The camera, lens, screen (twice), the battery, the battery door, EVERYTHING all for free because I pay the $7/month for insurance...all repairs have been performed with root and in some cases a non-sense ROM and they never even mentioned it. Sprint will reflash the phones or part them out so as long as it powers on and is in visibly descent shape, you can trade it in. To ensure a full $$$ amount for the trade (assuming you have insurance), I would take it to the store and have them fix it...if it can be done in-store, you're money...if it has to be sent out for repair, I'd refuse and just trade it in as it...KEEP YOUR SD CARD if you've ruled it out as not the point of failure...
yea im positive it isnt the sd card. this is great news for me it seems, thanks everyone.
I scraped the paint off my trim to show the red plastic underneath. I have had very good luck with repairs, not caring about root, and always replacing everything that was broken or cracked. will they care about the paint?
For anyone who took advantage of the swap out for a Charge: What came in the package.
I've seen conflicting information. Some say it's a retail box + return box for the Fascinate, but others day it's a warranty replacement package, which only contains the bare phone with no back battery or SD. The store tech was under the impression that it wouldn't come with an SD and might not come with a SIM.
Anyone who's done the swap so far: What did you get?
My Charge will be here on Monday. I was going to go with the DInc2, but I saw the screen on the Charge and my brain shut off, heh.
I am supposed to get mine tomorrow (if they do Saturday deliveries) or Monday worst case. Anyway, the SIM card definitely has to be ordered separate because I have two receipts and one was for just the 4G card.
The kit is supposed to have everything that a brand new Charge would come with so just make sure that your receipt says + kit our something like that. But you are supposed to get everything including the 32GB card.
The problem is usually three lack of knowledge of the people at the store and they just order the wrong thing. I even had customer service tell me that on the phone. I guess it is happening more than it should.
Sent from my SCH-I500 using XDA App
Mine came as a brand new Charge kit: phone, battery, charger, back cover, sd card, manuals, etc all new and sealed in a Charge box (or at least it all looked brand new)... I just had to go activate it and get the 4G sim. The only problem I had was I wasn't told exactly what to send back, after I talked to several tech support people and vz store reps they all told me just to send the Fassy back by itself like a replacement, no battery or sd card or anything... I'm gonna be mad if I get charged the cost of it because I didnt include everything
tapatalked from my VZ Droid Charge
anoninja118 said:
Mine came as a brand new Charge kit: phone, battery, charger, back cover, sd card, manuals, etc all new and sealed in a Charge box (or at least it all looked brand new)... I just had to go activate it and get the 4G sim. The only problem I had was I wasn't told exactly what to send back, after I talked to several tech support people and vz store reps they all told me just to send the Fassy back by itself like a replacement, no battery or sd card or anything... I'm gonna be mad if I get charged the cost of it because I didnt include everything
tapatalked from my VZ Droid Charge
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Click to collapse
Well they record the conversations so just write down the date and keep the rest of the fascinate stuff handy and if they try and charge you just tell them to go listen to the recording. Then if they still want everything back you can send it to them.
Sent from my SCH-I500 using XDA App
xceebeex said:
Well they record the conversations so just write down the date and keep the rest of the fascinate stuff handy and if they try and charge you just tell them to go listen to the recording. Then if they still want everything back you can send it to them.
Sent from my SCH-I500 using XDA App
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Click to collapse
yeah im gonna keep my stuff at least until i get my next bill
tapatalked from my VZ Droid Charge
What is this whole deal yall are speaking of?
Sent from my Verizon Fascinate, running Cyanogenmod 7
Quick question.....recently received my new insurance claim Rezound from Asurion. The wording in the directions is a little muddy. What do I have to return? Just the bad phone(broken screen) itself? Or the battery, SIM card, SD card, headphones, etc?? I feel like I read people were keeping extras of some of those?? Thanks!
nate2830 said:
Quick question.....recently received my new insurance claim Rezound from Asurion. The wording in the directions is a little muddy. What do I have to return? Just the bad phone(broken screen) itself? Or the battery, SIM card, SD card, headphones, etc?? I feel like I read people were keeping extras of some of those?? Thanks!
Click to expand...
Click to collapse
usally just the phone
Just the phone. The rest is yours to keep. I busted my D2 a month after I got it and they sent me out a NIB one with a package just for the old phone. This was like 18-20 months ago, but I wouldn't think anything has changed between then and now.
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Hey everyone. After receiving my VZW Galaxy Note II, my wife decided that she wants to upgrade to it as well. We placed the order for her device and we received it last night. Upon going to activate it I was receiving a no SIM error. I took the back plate off to check the SIM and the card was inserted backward, with the gold contacts facing up instead of down.
I popped the sim card out using the push in spring to release it. It came out smoothly, no force necessary. Upon pulling the card out, one of the pins is completely broken off in the tray. So I contacted Verizon.
Multiple calls later, multiple trips into a local store - I am told Verizon is washing their hands of it and we need to call Samsung to have it repaired. Is this for real? Does anyone know if the cards are inserted from Verizon or from Samsung? Why would a simple mistake like this not be covered by the worry free guarantee?
Does anyone have any suggestions?
the sim never comes preinstalled so that makes no sense to me.
yep the sim never comes pre installed but any way if you have asurion claim accidental damage and pay $100 is better than a $699
droidstyle said:
the sim never comes preinstalled so that makes no sense to me.
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Click to collapse
I had the customer service rep on the phone tell me the same thing, which caught me off guard. At my work, every 4G device we purchase wether its an Android or an iPhone - its always preinstalled.
The card was also damaged a bit too, because it only is supposed to go in one way. So it was inserted and then forced in.
Speedy Gonzalez said:
yep the sim never comes pre installed but any way if you have asurion claim accidental damage and pay $100 is better than a $699
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Click to collapse
They shouldn't have to pay for it if it's Verizon's fault. The sim is installed by Verizon or which ever 3rd party you have purchased from.
dawei213 said:
They shouldn't have to pay for it if it's Verizon's fault. The sim is installed by Verizon or which ever 3rd party you have purchased from.
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Click to collapse
if it was from a 3rd party store then yes you right but I been verizon customer for 6 years and since the first 4g phone I have received never never had the sim pre installed
Fight to return the phone.
Make complains to Verizon. It is not Samsung's fault.
The question is who installed the SIM card.
If Verizon did, they owe you a new phone/SIM/whatever it takes to resolve the issue.
If You did, then you could try to get a new SIM and see if it works. If not... you're beat?
It sucks but it is what it is.
The SIM was pre-installed in my GN2....as well as my DNA. Caught the Verizon Clerk off-guard because she took out new cards from her drawer. I think new Verizon 4G phones (going forward) have their SIM cards already installed.
Pre-installed SIM Cards
I work at a Verizon store, and I can clear up the confusiuon about SIM cards being pre-installed. iPhone 5, Motorola Droid Razr/Maxx HD, and the Droid DNA all come in with pre-installed SIM cards. Where as none of the Samsung phones on Verizon do, well not yet anyway.
So, I just came by to let you guys know that it does happen, just not always.
:silly:
Mine was pre installed Verizon opened the box yanked the phone out installed the sim then shipped the phone my way
Sent from my SCH-I605 using xda premium
Mine also came pre installed on my GN2
Sent from my SCH-I605 using xda app-developers app
Could you not return it (within your 14 day period) and get another one....Claim you wanted another color????? My vzw rep installed my sd card and sim card right in front of me, you would think he would make you do it to keep safe for this exact reason.
Bosgarage57 said:
Could you not return it (within your 14 day period) and get another one....Claim you wanted another color????? My vzw rep installed my sd card and sim card right in front of me, you would think he would make you do it to keep safe for this exact reason.
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Click to collapse
I thought about this as well. However, the last thing I want to do is it get sent back and then Verizon charges me retail cost for a phone that is defective - which is what the rep on the phone said would happen. Thats why I would "have to go to Samsung."
I contacted our Verizon rep that handles our account at work to see if he could intervene and help out a bit. He doesnt think he can do much either, but will look into it. Such a cluster, I'm livid with Verizon.
GaresTaylan said:
I thought about this as well. However, the last thing I want to do is it get sent back and then Verizon charges me retail cost for a phone that is defective - which is what the rep on the phone said would happen. Thats why I would "have to go to Samsung."
I contacted our Verizon rep that handles our account at work to see if he could intervene and help out a bit. He doesnt think he can do much either, but will look into it. Such a cluster, I'm livid with Verizon.
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Click to collapse
If you bought the phone from an authorized retailer, they are responsible to fix the damage. Buying if through a corporate store, I would've denied this happening at all.
Makes no sense, if it's defective it should be replaced
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My Best Buy bought Note II came without a SIM. Obviously, the Verizon retards f'd up and they need to be held accountable instead of passing the blame to Samsung. Talk to Verizon corporate and file a BBB complaint.
Just got my 2 new GN2's today and neither of them had the SIM card installed in the phone. Pulled them out of the boxing brand new, had to cut the SIM card from the little credit card sized holder, and install them myself.
Was slightly embarrassing as I am used to simply clicking it in easily and when I was on the phone with Verizon activating them, I had to put the cards in and was having a really hard time doing so. You really have to click these things in deep on the Note 2 for them to be fully inserted. I had read this thread prior to getting my Note 2's so I was extra cautious in this situation. Had them put in gold contacts face down, the nipped corner on the left side, and just kept pressure on it until it finally clicked in place.
I could see why some people had problems doing it, especially if you compound that tightness issue with installing the card improperly.
Verizon is hiring a bunch of new people for the holidays and they dont know sh#t about sh#t. The girl could even get the back plate of the note 2 off..she finally did and inserted my sim card right out of my s3, she even asked me for my sd card. They should be fully responsiable for their mistake.
P2o8wer said:
Verizon is hiring a bunch of new people for the holidays and they dont know sh#t about sh#t. The girl could even get the back plate of the note 2 off..she finally did and inserted my sim card right out of my s3, she even asked me for my sd card. They should be fully responsiable for their mistake.
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Click to collapse
From what I gather, this phone was ordered online therefore it rules out the people in-store.
I have moved to a new phone which uses micro-sim card.
At some point I might want to put the micro-sim card into the rezound.
Does anyone have a good experience with any particular brand/model micro sim adapter?
HowardZ said:
I have moved to a new phone which uses micro-sim card.
At some point I might want to put the micro-sim card into the rezound.
Does anyone have a good experience with any particular brand/model micro sim adapter?
Click to expand...
Click to collapse
IMO, I don't think it really matters as long as it keeps the card stable.
Heck, I just ended up making my own. Took an old gift card, traced the size of the original SIM, lined up the contacts on the original / microSIMs, and traced the area to cut out for that. Then I just used an X-acto knife, and cut out the tracing I made. Took about 20 minutes to do since it was my first time doing it, but it was pretty easy. Saved myself a couple bucks + shipping from Amazon though.
Had it like this for several months no; no issues at all.
You can buy one or make one if you like, but you really don't need one. It will work just fine if you put the microsim into the sim slot as is.
I use a micro sim adapter to go between my ReZound and S3. Bought mine of EBay a long time ago. Never had any issues.
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