Long story short, my phone took a swim and the display is dead. The phone boots and all appears to be working fine, just no display. I can see the file system when plugged into computer.
I've searched around quite a bit and unable to find the best process to use to perform a factory reset without seeing the display? Any guidance is greatly appreciated. I want to perform a factory reset prior to selling the device.
skittlebrau said:
Long story short, my phone took a swim and the display is dead. The phone boots and all appears to be working fine, just no display. I can see the file system when plugged into computer.
I've searched around quite a bit and unable to find the best process to use to perform a factory reset without seeing the display? Any guidance is greatly appreciated. I want to perform a factory reset prior to selling the device.
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I bought a new Galaxy Note 3 and loving it - but would like to depart from my Galaxy Note 2 with a factory reset. Any utilities out there that I can use without the display working?
It's safe to assume you didn't enable "remote wipe" within Android Device Manager before it took a dive?
You should at least be able to use Odin to restore the factory image without any touchscreen interaction.
Related
Hello! I am new to these forums....
Background....
I bought a Samsung Galaxy Player 4.2 several months ago and it worked great in the beginning. Then one day it crashed and would not boot. It would show the "SAMSUNG" boot screen, sit that way for 20ish seconds, then the screen would go black and it would repeat the process. At that point the rooted image was out and I wanted to try it out anyway so I flashed the rooted image to it and it worked great and was faster in my opinion. Until several days ago when it crashed again.
The problem....
Several days ago I was using it and it hung. So I held down the power button to force a restart like I had done many times before. But it started going into the boot and then reboot process. I let it sit for a while, and then tried it again and it started! Worked for 2 days, but crashed 2 or 3 times (and was slow as well) in that period when the device was idle. I was not even using it and I would look down at it and it was restarting. Then it crashed this morning and it is boot looping again. I have let it sit without the battery in for over an hour and tried again and it still will not boot.
The question...
Is there any way to fix the device without reflashing the original rom? I have done that before and I can access the download menu (Home+Vol-) and the factory reset and clear cache options (Home+Vol+) so that is not an issue. I have all of my personal data stored on the sd card. But app data is not on the sd card. And I would like to not have to re-install and re-setup all of the apps again. So is there a way to fix it without restoring the device to defaults or is that my only option?
I have searched but cannot find much information specific to the 4.2 player about this issue. Thanks in advance for the help!
EDIT:
Just got some information from a Samsung chat person. They said that a hard reset (Home + Vol+) then factory reset is the only option in their knowledge. And that this problem was not in their database. And if the hard reset doesn't work then to send the device in for service.
You might as well do a factory reset . I suspect any flashing of the player will end up with your having to set up the apps over again, anyway. Unfortunately we don't have a lot of ROM selection, and tools to work with on this player.
Thanks!
brentb636 said:
You might as well do a factory reset . I suspect any flashing of the player will end up with your having to set up the apps over again, anyway. Unfortunately we don't have a lot of ROM selection, and tools to work with on this player.
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Thanks for the help! I tried doing the factory reset and it is still boot looping. So I think I am going to send the device in. Thanks again!
I have a Sprint Galaxy S2 and I am out of the country without access to a store. I recently was unable to get my phone past the starting screen. YES IM AWARE OF THE ROUTE AS TO HOW TO DO A HARD RESET! First I took out the SD drive and did the proper way to get to the RESTORE FACTORY SETTINGS (and lets be clear, the factory screen did come up!). However, this is where I screwed up, I accidentally cleared the "cache" one I believe, not the "restore factory". It then took me back to that screen and I was able to do the normal factory wipe. It never really restarted like it did with the numerous other posts on how its "suppose to reboot itself". I now turn it on and it just goes back to the Galaxy start up screen again, only now, I cannot even access the factory menu. Can someone please give me a step by step process on what to do? I have seen the word ODIN everywhere and I have no idea what that is...
Hi everyone,
I have a Galaxy S II from Bell Canada and it was recently updated via Kies to Android 4.1.2 a couple weeks ago. I've been having all sorts of problems with it since the update, including random freezing, crashing, and so on, so I intended to backup and factory reset this weekend. Before I could do that however, it shutdown and now I can't boot it back up.
Symptoms:
- The phone gets past the Samsung Galaxy S II animation, but then goes immediately to the glowing SAMSUNG logo and stays that way for several minutes before shutting down.
- Battery power is not an issue. Half-full to full battery makes no difference.
- Connecting it to my PC allows Windows 7 to install most of the needed drivers, except it fails on 'MTP USB device failed'. This might simply be because the phone doesn't fully boot.
What I've tried:
- Multiple reboots (shutdown and restart)
- Removing the SD card and multiple reboots
- Wiping the cache partition several times and booting via the stock recovery menu (reached by Volume + Home + Power)
I have backups but from several months ago, so anything I can do to flash the firmware and retain my data would be appreciated. I've looked at other threads but many users seem to have slightly different issues or are with other carriers. I haven't played around with flashing or anything since getting the phone two years ago, so I don't know how much of a difference their steps would be from mine.
The phone is either just inside the warranty period or just outside... I don't have the exact date if that makes a difference here.
Any help tracking down the issue or helping to get it back to functional would be appreciated.
Firstly, from your post it looks your phone is not rooted. If that is the case then i am afraid we are left with not much options to try.
I would advise, if u want to come out of this issue and data is not the concdrn then do a hard reset by getting into the recovery console.
And, if you are rooted than simply reinstall the rom without resetting anything. This will bring back the rom and you will also not loose any data.
Sent from my GT-I9100 using xda premium
vishal11in said:
Firstly, from your post it looks your phone is not rooted. If that is the case then i am afraid we are left with not much options to try.
I would advise, if u want to come out of this issue and data is not the concdrn then do a hard reset by getting into the recovery console.
And, if you are rooted than simply reinstall the rom without resetting anything. This will bring back the rom and you will also not loose any data.
Sent from my GT-I9100 using xda premium
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Click to collapse
That's correct, the phone isn't rooted. I'd like to exhaust all other options before attempting something that will wipe the data... is it possible to determine the exact problem some other way?
Nope. If it were me I'd be doing a wipe (and this wouldn't faze me because I back my stuff up regularly).
toast_tcg said:
That's correct, the phone isn't rooted. I'd like to exhaust all other options before attempting something that will wipe the data... is it possible to determine the exact problem some other way?
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Click to collapse
Looks difficult to save the data. But you may try, i am not sure it will work.
find out a compatible rooted kernel. Get into the download mode and with the help of odin flash this kernel. (ensure its *.tar file ).
Once done try to boot the phone. if no luck, clear the cache and then again try. Still no luck, then i am afraid you have to hard reset.
Best of luck.
Here we go again.
No sooner did we do a factory reset on my son's phone, but it stopped on us again.
To refresh your memory, my son's phone is a dead stock T Mobile HTC One, never unlocked, never rooted, dead stock.
A week or so ago, it went into a boot loop from which we could not recover. We did a factory reset and everything was fine, for a moment. My son went about reassembling his contacts, music, etc., making sure they were properly backed up this time.
After the factory reset, everything seemed to work fine, for a time. But then the first time my son powered off his phone, charged it overnight while off, and tried to power on again, the PIN unlock screen won't come up, so he can't open his phone.
We can get to the bootloader and to the recovery. Tried wiping the cache from recovery mode, but that didn't help.
Is it time for another factory reset? Is there anything that would have potentially caused both problems loading Android/Sense (the boot loop from before and the failure of the unlock keypad this time) that we should investigate?
I love my own HTC One, but my son's opinion of his is quite different, and it's straining family relationships.
Any thoughts? Thanks in advance.
GenerousDad said:
After the factory reset, everything seemed to work fine, for a time. But then the first time my son powered off his phone, charged it overnight while off, and tried to power on again, the PIN unlock screen won't come up, so he can't open his phone.
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Click to collapse
Only info I can find on this suggests another Factory reset.
Do you have any idea what apps he may have installed? I have seen that there is some "beta" keyboard software out there that upon expiration will fail to appear, making it all but impossible to unlock. Of note regarding that is Swiftkey beta software. Their forums have quite a few posts regarding this issue.
Sorry I couldn't be more help. I know of no other way around the pin other than a factory reset.
If you can get the device into fastboot mode plugged into a Windows 7 PC perform the following:
fastboot erase cache
use the volume keys to select bootloader and power to active.
use the volume keys to select factory reset and power to activate.
I will talk to him about apps, but I believe he was using the stock HTC Sense keyboard.
If it's an offending app, will removing the app via his Google account using his laptop and then restarting the phone solve the problem?
Any thoughts as to why this might happen so fast on the heels of the boot loop problem described in my other thread?
Does the Fastboot Erase Cache command do anything different from the Wipe Cache Partition option on the stock Recovery menu? I've tried that already without success.
Thanks for your response.
PhoenixPath said:
Only info I can find on this suggests another Factory reset.
Do you have any idea what apps he may have installed? I have seen that there is some "beta" keyboard software out there that upon expiration will fail to appear, making it all but impossible to unlock. Of note regarding that is Swiftkey beta software. Their forums have quite a few posts regarding this issue.
Sorry I couldn't be more help. I know of no other way around the pin other than a factory reset.
If you can get the device into fastboot mode plugged into a Windows 7 PC perform the following:
fastboot erase cache
use the volume keys to select bootloader and power to active.
use the volume keys to select factory reset and power to activate.
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Click to collapse
I
GenerousDad said:
f it's an offending app, will removing the app via his Google account using his laptop and then restarting the phone solve the problem?
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Click to collapse
Worth a shot, I suppose. Do not know for sure.
GenerousDad said:
Any thoughts as to why this might happen so fast on the heels of the boot loop problem described in my other thread?
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Coincidence most likely. Really really really bad luck.
GenerousDad said:
Does the Fastboot Erase Cache command do anything different from the Wipe Cache Partition option on the stock Recovery menu? I've tried that already without success.
Thanks for your response.
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Click to collapse
Same. Erases the /cache partition. I use fastboot personally because, well...ok, I really have no idea why I prefer it. Just one of those things, ya know?
Good luck! :good:
Hey, so I woke up today to my phone at a recovery screen (I'm not very familiar with any of this stuff) and it said to reboot, so I did. Since then, it has been stuck in a never ending loop of restarting. I was able to turn the phone completely off, but since starting to tinker in it within the past few hours it won't stay off. Currently I am at some screen where I attempted to follow this video to load some firmware, but I couldn't find the firmware I needed to download as I have no clue what model number or current software version I need. Is this the right step to take to get access back into my phone? I just wanted to save some of my pictures and videos that I don't have saved elsewhere and then factory reset my phone. basically, I've only felt comfortable clearing the cache partition to see if that would work. My problems seem almost the exact same as this thread on this forum. Any help is greatly appreciated. Is there any way to access these files? I looked it up and it said to use Samsung Smart Switch, but I didn't have that on my phone and there is not enough time I have in my phone to download or uninstall any app before it enters the restart loop.