I just heard from my specialists and they said that in a few days there will be an update that will fix the issues you have encountered.
I hope we get a bump up to 4.4.2 along with it, but if not, then a fix for the current problems is amazing.
Sebring5 said:
I just heard from my specialists and they said that in a few days there will be an update that will fix the issues you have encountered.
Click to expand...
Click to collapse
Anything more specific as far as ETA?
I got a confirmation of a soon to arrive update concerning the bugs as well from google hardware support
Hi Brian,
Thank you for contacting Google, my name is Garrett, and I had the pleasure of talking to you yesterday.
The reason I was not able to send you an RMA yesterday because I had to escalate this issue.
I have received news of an update for the Sony Ultra Z that should fix the problem you were experiencing.
I apologize for any inconvenience this may have caused you, and you should see the update soon.
If you have anymore questions you can reply directly to this email or by calling Google 24/7 at 855-836-3987
Happy Holidays,
Garrett
Google Support
Batman81 said:
Anything more specific as far as ETA?
Click to expand...
Click to collapse
Nope, sorry.
Just got my XZU GPe. I'm having the same issues with this device. I called Google and expressed my concern. They had said "numerous" people with this issue, and should have a "fix soon".
Hurry up and wait I guess.
Related
Ok Normally I dont Start new threads but I thought this might prove useful to us Flashaholics.
From Monday through 3pm (GMT) on Tuesday, Oct. 6th, Microsoft My Phone service will be unavailable while they upgrade the system.
Mods Sorry if you dont feel this belongs in the rom thread.
OK, I'll bite.
What's this thread supposed to be about?
If you phone depressed and need some Prozac because of the impending downtime?
JimmyMcGee said:
OK, I'll bite.
What's this thread supposed to be about?
If you phone depressed and need some Prozac because of the impending downtime?
Click to expand...
Click to collapse
No it was just a heads up to those that rely on My phone for restoring after a rom flash. So when it doesnt work Some will not blame the rom. You are more then welcome to close or even delete it if you think it is not wanted or needed.
Microsoft MyPhone (http://myphone.microsoft.com) will be down for about two days because of updates and stuff.
If you use MyPhone for backing up and restoring your contacts, you might want to hold off on flashing for that time period.
That's all zelendel wanted to say.
Haha, the way this was worded (not very clear, but I knew from the e-mail microsoft sent out....) it seemed like he was letting everyone know that HIS phone service would be down.
Like I stated though... anyone using the MyPhone service should have recieved an e-mail with this information.
zelendel said:
Ok Normally I dont Start new threads but I thought this might prove useful to us Flashaholics.
From Monday through 3pm (GMT) on Tuesday, Oct. 6th, My Phone service will be unavailable while they upgrade the system.
Mods Sorry if you dont feel this belongs in the rom thread.
Click to expand...
Click to collapse
Thanks for the tip... I think maybe setting up for the release of Winmo 6.5...
airjer said:
Haha, the way this was worded (not very clear, but I knew from the e-mail microsoft sent out....) it seemed like he was letting everyone know that HIS phone service would be down.
Like I stated though... anyone using the MyPhone service should have recieved an e-mail with this information.
Click to expand...
Click to collapse
Yes Sorry it was not very clear, I reread it this morning and Fixed it.
Does anyone have news on when we are getting this update?
Now that the Galaxy Tab 10.1 is going on sale officially in NYC on June 8 WITH 3.1, I hope it is soon!
I just emailed the Samsung dev email from the Google I/O Device page. Hopefully I receive a meaningful response.
cisox said:
I just emailed the Samsung dev email from the Google I/O Device page. Hopefully I receive a meaningful response.
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Click to collapse
I already did that. No response after 3 days...
Not very nice support for devs...
10.1 I/o Edition
Guys ...I cant install adobe flash on my tablet and some of the apps from market are not visible and or wont install.. any ideas ?
I guess nobody got any luck in response. I say all that receive there Limited Edition 10.1 email Samsung until they put a press release or reply to someone. This is so unprofessional on there behalf.
I did and will everyday til i get something,,,,logic would dictate there is not going ot be an update for 3.1 since all the tabs coming out have it so hopefully they do something or it will be avail to load once the tabs come out
fgarcia25 said:
I guess nobody got any luck in response. I say all that receive there Limited Edition 10.1 email Samsung until they put a press release or reply to someone. This is so unprofessional on there behalf.
Click to expand...
Click to collapse
wootner said:
Guys ...I cant install adobe flash on my tablet and some of the apps from market are not visible and or wont install.. any ideas ?
Click to expand...
Click to collapse
Not compatible with tablets.
I have the galaxy tab 10.1V and had no issue with my flash installation, so not sure why you say it isnt compatible with tablets
I got an e-mail from Samsung stating they have no idea when will the google IO limited edition tab will get an OTA update. Will post the e-mail here shortyl.
happilyaccosted said:
Not compatible with tablets.
Click to expand...
Click to collapse
Flasg IS compatible with tablets
I think happilyaccosted was more referring to why some apps don't show up in the market on a tablet when he said "not compatible with tablets" and not that Flash wasn't compatible.
Dear FGARCIA25,
Thank you for your inquiry. We are unable to speculate when/if a software revision with this feature might be available due to the fact that this might lead to inaccurate information and confusion.
Should this be available, it will be posted in our website or you will be informed by your service provider.
Please feel free to check with us periodically for updates
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
Marge
Sent from my ADR6400L using XDA Premium App
If there is no OTA on Wednesday when the retail model is released, I assume it won't be long before someone who got one in NYC posts a system dump.
yay pie said:
If there is no OTA on Wednesday when the retail model is released, I assume it won't be long before someone who got one in NYC posts a system dump.
Click to expand...
Click to collapse
Which I agree.. Just don't understand as to why these where handed out to developers when its design to be tested for 3.1.... Especially when there is no option for United States OTA.
fgarcia25 said:
Which I agree.. Just don't understand as to why these where handed out to developers when its design to be tested for 3.1.... Especially when there is no option for United States OTA.
Click to expand...
Click to collapse
I think part of the reason it was handed out (besides publicity for Samsung) was to get some developers a real 3.X device to do any development on, and write some app, any app. Google needs Honeycomb apps up on the market, bad. At that point not having 3.1 yet isn't that big a deal. The Honeycomb emulator is a pile of suck and Google admitted as much at the conference, so this is a way to get people making stuff.
And if they can't directly OTA these things up to 3.1 from the gimped version of 3.0 that's on them right now, that doesn't seem like that big a deal. Google/Samsung can always email people instructions to go flash a zip; if you got on a plane to SF to go to an Android developer conference then an "adb push" and reboot should be a piece of cake for you
yay pie said:
I think part of the reason it was handed out (besides publicity for Samsung) was to get some developers a real 3.X device to do any development on, and write some app, any app. Google needs Honeycomb apps up on the market, bad. At that point not having 3.1 yet isn't that big a deal. The Honeycomb emulator is a pile of suck and Google admitted as much at the conference, so this is a way to get people making stuff.
And if they can't directly OTA these things up to 3.1 from the gimped version of 3.0 that's on them right now, that doesn't seem like that big a deal. Google/Samsung can always email people instructions to go flash a zip; if you got on a plane to SF to go to an Android developer conference then an "adb push" and reboot should be a piece of cake for you
Click to expand...
Click to collapse
Well it didnt work since they all sold them on ebay
fgarcia25 said:
Dear FGARCIA25,
Thank you for your inquiry. We are unable to speculate when/if a software revision with this feature might be available due to the fact that this might lead to inaccurate information and confusion.
Should this be available, it will be posted in our website or you will be informed by your service provider.
Please feel free to check with us periodically for updates
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
Marge
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
Can you share the email address to contact as well as the web page? Thanks
MountainX said:
Can you share the email address to contact as well as the web page? Thanks
Click to expand...
Click to collapse
Sure can. Here it is.
Samsung Customer Support Center <[email protected]>
That's what they used to reply to me back. It does not state do not reply. Hope that works.
MountainX said:
Can you share the email address to contact as well as the web page? Thanks
Click to expand...
Click to collapse
I've used this one and this still have no news:
http://innovator.samsungmobile.com/google/io.device.do?platformId=1
hi, i have issues with getting paid apps on my sony tablet S and i was wondering if this is a tablet related issue or what? i am from Puerto Rico(US territory) so im guessing it could be for region issues or not. can anyone help?
issues
See this thread:
http://forum.xda-developers.com/showthread.php?t=1144659
http://code.google.com/p/android/issues/detail?id=16845
Sounds like a bummer. I have heard of people being able to change their registered regions though, so that might be possible.
ill see if i can change it thanks, do you know how to change it?
dtaylorr said:
See this thread:
http://forum.xda-developers.com/showthread.php?t=1144659
http://code.google.com/p/android/issues/detail?id=16845
Sounds like a bummer. I have heard of people being able to change their registered regions though, so that might be possible.
Click to expand...
Click to collapse
Thank you dtaylorr. Your pointers showed to me that I am not alone, and this is a general issue for those who frequently switch Play Store/Market servers. This was an issue still unresolved by Google for over a year! How can we raise our concern for their attention?
This very much could be from very bad journalism writing/information, but I have read 2 articles already suggesting that the ATT Titan users will receive Tango earlier such as this month or next??? -Probably because of the firmware updates that need to be pushed out along with the software updates. (IMO)
What do other ATT Titan owners think? Bad journalism/false hope?
Here is one article...just posted about 15 hours ago...Google Alerts decided to notify me of this earlier today...lol (I know it's sad that I am using Google Alerts for information like this...but I am kind of desperate for news about an HTC firmware update to fix some bugs on this phone).
http://www.technobloom.com/atts-htc...7-5-refresh-tango-starting-this-april/227922/
No source to go with that article lessens its value
Tachi91 said:
No source to go with that article lessens its value
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Click to collapse
meh yea.......
Great if it were true though...
Since Skype updated to version 4 on Android, the DNA is no longer being supported and you cannot download the new version. Here is what the Skype representative had to say:
Thank you for your reply.
We appreciate you taking time to provide the additional information that we have requested so that we can investigate further on why you are unable to download and install Skype on your device.
We have reviewed our resources and asked our specialized team and we are sorry to inform you that unfortunately, your device is currently not supported by Skype.
We are continuously working hard to create Skype versions that support new/other devices. However creating new versions take time and may not be available in the near future. As soon as a new version is released it will be posted on our website.
We ask for your patience and understanding.
Should you need more assistance, feel free to contact us again.
Best regards,
Roan Charyl
Skype Customer Service
Click to expand...
Click to collapse
Me:
Yeah, I know it's not supported. The question is why? It's a current phone with very decent specs even now that it is around 7 months old. Are you really gonna tell me that a phone such as the DNA is not supported? What's wrong? It was supported just fine before this ****ty update you decided to put out. But seriously, even if you decide not to officially support it, why not allow the option for us to still download it? I'm sure the DNA can handle it..
Very disappointed in Microsoft.. I await your reply.
Click to expand...
Click to collapse
Hello XXXX,
We understand your concern regarding the problem you experienced downloading Skype on your android device. We appreciate the opportunity to assist you with this matter.
We can certainly understand that you wish to use the latest version of Skype for android on your device. As of yet, Skype can only support version 3.2 on your device.
Rest assured that our development team is already looking into this matter. In the meantime, we kindly ask you to stand by for the future releases of Skype, and we apologize for the inconvenience.
You can also view the release notes here:
http://developer.skype.com/releasenotes
Should you need more assistance, feel free to contact us again.
We’d also like to advise you to update your Skype profile with the latest details. This will help us to provide you with the best possible solution more quickly and protect your account from abuse.
To learn how to update your Skype profile:
https://support.skype.com/faq/FA12314/
Best regards,
Jose E.
Skype Customer Service
Click to expand...
Click to collapse
I'm still not satisfied with your response. I want the technical reason why it is not being supported. Please respond.
Click to expand...
Click to collapse
Hello XXXX,
Thank you for your reply.
We are sorry to hear that your HTC Android DNA device is currently not supported at this time. Allow us to look more closely into this.
We know how much you wanted to use Skype on your device.
Please be assured that we are working hard to implement performance and usability improvements as well as new features and new devices that will be supported by Skype.
We will inform our development departments about this so that it will be implemented in the near future.
Should you need more assistance, feel free to contact us again.
We’d also like to advise you to update your Skype profile with the latest details. This will help us to provide you with the best possible solution more quickly and protect your account from abuse.
To learn how to update your Skype profile:
https://support.skype.com/faq/FA12314/
Best regards,
Jayvee M.
Skype Customer Service
Click to expand...
Click to collapse
I would still HIGHLY APPRECIATE a TECHNICAL REASON as to why the DNA is not supported. Not "I'm sorry, we'll look into it"
Click to expand...
Click to collapse
Hello XXXX,
Thank you for your reply.
We are here to further explain things regarding the compatibility of HTC Android DNA device with Skype.
Please be advised that Skype is currently not supported on the said device because, Skype have not yet created a software that will match the system requirements of HTC Android DNA, but our developer is working hard on adding this feature in the near future.
Should any further issues arise, please feel free to contact us again.
We’d also like to advise you to update your Skype profile with the latest details. This will help us to provide you with the best possible solution more quickly and protect your account from abuse.
To learn how to update your Skype profile:
https://support.skype.com/faq/FA12314/
Best regards,
Dominic M.
Skype Customer Service
Click to expand...
Click to collapse
You love giving broad and general answers don't you? I want the SPECIFIC REASON why it is not supported. Give me an articulable reason. Is the processor not supported? Is the screen resolution not supported? WHAT IS IT?
Click to expand...
Click to collapse
Hello XXXX,
We appreciate your response and we do understand that you would like to know why Skype isn't supported on your device. We'll do our best to explain this for you.
We are always making sure that improvements are being made and new versions are being released. For now, we are still in the process of adding latest versions of Skype on different devices. We are working on adding more phones all the time, but we are not able to provide you with an exact time frame for when your device may be supported.
Should you need more assistance, feel free to contact us again.
Best regards,
Jackie Lyn D. G.
Skype Customer Service
Click to expand...
Click to collapse
I would still appreciate a real response.
Click to expand...
Click to collapse
Hello XXXX,
We understand that you'd like to know why your device is not supported by Skype.
To clarify, the new 4.0 version of Skype is compatible with Android phones only. As we can see, the HTC Android DNA has the specifications of a "phablet". This means that it is a phone but has the size of a small "tablet" device.
Although most Android phones are supported by the new version of the Skype application, some are left incompatible due to the size, resolution and specification designs of the application. For this, we apologize for we are unable to provide a specific reason why it is not yet supported but we assure you that we are working on developing a version that would work with your device in the future.
We hope that we have given you an idea and we thank you for your time.
Best regards,
Trisha M.
Skype Customer Service
Click to expand...
Click to collapse
download and install manually
http://play.apkshared.net/store/apps/details?id=com.skype.raider
Works fine
alejobog said:
download and install manually
http://play.apkshared.net/store/apps/details?id=com.skype.raider
Click to expand...
Click to collapse
Worked perfectly. Didn't detect any viruses in it and it works perfectly.... **** you Microsoft for turning Skype into ****.
I added my back and forth with Skype in the OP. So infuriating...
terrorist96 said:
I added my back and forth with Skype in the OP. So infuriating...
Click to expand...
Click to collapse
People like you make me glad I no longer work in customer service.
Sent from my Nexus 7 using xda app-developers app
croppz said:
People like you make me glad I no longer work in customer service.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
...why? OP asked a simple question, and that was what the technical reasons reasons were for the latest Skype not being supported on the DNA, and the rep just kept giving vague answers and never answered his question.
shobon said:
...why? OP asked a simple question, and that was what the technical reasons reasons were for the latest Skype not being supported on the DNA, and the rep just kept giving vague answers and never answered his question.
Click to expand...
Click to collapse
Yeah, seriously. It's people like croppz that make me hate customer service to begin with.
shobon said:
...why? OP asked a simple question, and that was what the technical reasons reasons were for the latest Skype not being supported on the DNA, and the rep just kept giving vague answers and never answered his question.
Click to expand...
Click to collapse
Pretty clear that wasn't a human rep...
Even if it was, he/she probably has no clue why it isn't supported and may not even speak English well enough to explain it.
alejobog said:
download and install manually
Click to expand...
Click to collapse
I installed this and it is waaay faster than 3. If anything is unsupported, it should be 3, not 4.
terrorist96 said:
Yeah, seriously. It's people like croppz that make me hate customer service to begin with.
Click to expand...
Click to collapse
I was actually fairly good at my job and explained things to the best of my ability. But the moment you cussed at me, I would probably tell you to speak/act like a damn adult. If you want ro be respected, you have to give it as well. That person could have easily told you to piss off for being a whiny kid. Obviously that rep didn't know why it wasn't supported, you made yourself look like a big baby with your language and use of caps lock. You could have easily asked to be transferred to someone who may know, such as his/her manager or supervisor. Not everyone is as tech savvy as the people on this forum, cut them a damn break.
croppz said:
I was actually fairly good at my job and explained things to the best of my ability. But the moment you cussed at me, I would probably tell you to speak/act like a damn adult. If you want ro be respected, you have to give it as well. That person could have easily told you to piss off for being a whiny kid. Obviously that rep didn't know why it wasn't supported, you made yourself look like a big baby with your language and use of caps lock. You could have easily asked to be transferred to someone who may know, such as his/her manager or supervisor. Not everyone is as tech savvy as the people on this forum, cut them a damn break.
Click to expand...
Click to collapse
I don't agree with your two shots fired at each other. To speak on the issue though if the rep doesn't know they should transfer the person not reword the same response over and over.
Sent from my HTC6435LVW using Tapatalk 2
I've added additional communication with a Skype representative:
Me:
I would still appreciate a real response.
Click to expand...
Click to collapse
Hello XXXX,
We understand that you'd like to know why your device is not supported by Skype.
To clarify, the new 4.0 version of Skype is compatible with Android phones only. As we can see, the HTC Android DNA has the specifications of a "phablet". This means that it is a phone but has the size of a small "tablet" device.
Although most Android phones are supported by the new version of the Skype application, some are left incompatible due to the size, resolution and specification designs of the application. For this, we apologize for we are unable to provide a specific reason why it is not yet supported but we assure you that we are working on developing a version that would work with your device in the future.
We hope that we have given you an idea and we thank you for your time.
Best regards,
Trisha M.
Skype Customer Service
Click to expand...
Click to collapse
Dumbest explanation.. but at least it's something.
terrorist96 said:
I've added additional communication with a Skype representative:
Me:
Dumbest explanation.. but at least it's something.
Click to expand...
Click to collapse
Hmm with that logic wonder if it's supported on the s4 lol
Sent from my VIPER DNA
Rejoice, my friends. Skype has been updated and the DNA is once more supported. All I can say is that it took them long enough! It shoulda been supported from the beginning.