I got a brand new s4 in November. I get random reboots from once a day to multiple times a day. The thing is it always happens when I go to unlock the phone by swiping the unlock screen. It seems to hang and freeze and then reboots. I have updated the software to the latest MK2 and I am NOT rooted, although I plan to soon to uninstall bloatware mainly.
Is there any type of log or an app that will log processes running when this reboot happens? Since it always seems to be during unlock, I have a feeling there is an app that is causing an issue rather than a bum phone which I think would be just randomly rebooting all the time.
The only other times I've seen it reboot is when I go into they call screen to make a call, but that's very rare.
Jim
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I had the same issue with my phone screen freezing and then the phone would reboot. Rather than go thru Verizon for a refurbished replacement, I contacted Samsung and sent it in for warranty work. They replaced a board and sent it back. Hasn't froze or rebooted again since the repair. Total time was about 7 days if I recall correctly.
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Philip68 said:
I had the same issue with my phone screen freezing and then the phone would reboot. Rather than go thru Verizon for a refurbished replacement, I contacted Samsung and sent it in for warranty work. They replaced a board and sent it back. Hasn't froze or rebooted again since the repair. Total time was about 7 days if I recall correctly.
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Wow OK I didn't think about that... Did it cost you anything?
Jim
Didn't cost a dime because it was under warranty.
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Related
Anyone having an issue with their TB shutting off or reboting? Mine in the middle of a youtube video. My wife had her's reboot when it was just sitting there. No new apps, task killer, nothing. Is it just buggy cuz it's new?
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Mine never did this. My phone did freeze two and all haptic feedback was gone but I pulled the battery and changed the rom. Never had a problem after that.
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We are running stock.
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ive never had that happen, but i have had the screen trip out, like its spasing and u cnt use it at all, gotta put it to sleep then unlock it and it works fine again..
is it stock? no root and/or roms?
yes I had those same problems, so I was still within the 14 days return poilcy and I took mine back. So get this I had this superman who didnt wanna exchange my phone. Trying to do a reset telling me that android phone reset at times by them selves. I told him that I already spoke to Verizon and they said I could exchange my phone no questions asked and I wasnt leaving till he did so. So take off ur superman custome and exchange my Phone.
Mine did this when I was running unrooted on stock firmware . No problems since rooting and using other roms though.
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Shut-off, reboot then Shut-off again...
Mine did this last nite/this AM? When I went to power on it got to the Thunderbolt splash and shut down again...had to plug it in even thought the bateery was at 87%!
Think I will go try the Root and custom ROM route..
Yeah I'm thinking buggy software. Guess I'll wait and see if it does it again.
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I've had it happen a couple times in the last few days.
Stock rom, unrooted
One of the times i was around %58 on battery and after the reset it was at %13
I got the extended battery....still had plenty of juice. I am beginning to think the issue is O.S. related. Seems to hang sometimes when I unlock it or start an app. Kinda like it is stalled for a second or so. Watched well over an hour of youtube today and it didn't shut off like last night.
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Yeah, just had this problem last night while using Pulse. It didn't fully rebooted, just went to the white HTC screen and back..... No Thunderbolt booting animation... First time ever. Pulse has crashed on me a couple times too, so I'm gonna blame it for now.
abvthegod said:
yes I had those same problems, so I was still within the 14 days return poilcy and I took mine back. So get this I had this superman who didnt wanna exchange my phone. Trying to do a reset telling me that android phone reset at times by them selves. I told him that I already spoke to Verizon and they said I could exchange my phone no questions asked and I wasnt leaving till he did so. So take off ur superman custome and exchange my Phone.
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LOL you tell em!
I say we yell a verizon! Make em get rid of the security on the device. I have a feeling that may be a part of it. This is the first android htc device I've had do something weird. We have had 8 total in our home and none were ever this quirky.
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Mine rebooted twice this morning after installing the new Google Maps update. I powered it down for a few minutes, then restarted, and it's been fine since.
Crap! I forgot about that update! That may be it. I did that update just the same day. Gotta ask the wife when I get home and see if she updated her's when she had the issue.
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Well now having a look at running apps, I see what the issue is. It loads all this crap that your not using! It's in the background waiting. Why? I watched as it pulled up apps that I never opened. This it why verizon reps keep telling people to use a task killer. The os is not being utilized properly at all on this phone.
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abvthegod said:
yes I had those same problems, so I was still within the 14 days return poilcy and I took mine back. So get this I had this superman who didnt wanna exchange my phone. Trying to do a reset telling me that android phone reset at times by them selves. I told him that I already spoke to Verizon and they said I could exchange my phone no questions asked and I wasnt leaving till he did so. So take off ur superman custome and exchange my Phone.
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i H.A.T.E. when they do this. they did the same thing with my Galaxy Tab when i first bought it
I'm having the same issue - phone either turns itself off or reboots itself randomly. I reboot my phone 3-4 times a day swapping out batteries. I'm running stock. Didn't want to have to root, but if people who are rooted and running a custom ROM aren't having this problem, I may have to go that route.
Get system panel from the market and check out all the crap that's sitting in the background. It's a wonder the phone runs at all.
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My screen is freezing randomly, and my Q or 1 on my keyboard screen wont even push, it will always hit W or 2 instead, I did a full hard reset, and still the same, so hopefully they can give me another one, so I can root, since this one is updated OTA. wish me LHUCCKK
Yeah that's A knOwn problem, but I got unrooted with the 1.49ers boot
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I just took my gf's phone in for the same reason. It WWE quickly diagnosed as having a defective digitizer. They'll just replace the screen.
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Really? They said they was gona order me a new one Yes, but dont know if it'll be a refurb or new new one, just at least one without the latest update.
The first phone that the lady at the sprint store tried to set me up with had a problem like that, the bottom right 1" square area did not function.
Yep, its definitely the digitizer.
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ive had my s3 for 3 weeks now, its been rooted but still running stock rom. today i experienced a reboot when i received a text message and this is the third time, each time prior to the device rebooting it vibrates for a long time i.e maybe 5 seconds instead of 2 secs, has anyone had anything similar happen to them? or is my device faulty?
Never rebooted .
I would return to stock see what happens .
jje
Nope. Nothing like that has ever happened to mine.
Never rebooted using system Apps but plenty times with others, and that's the developer's fault not Samsung's.
I wonder if a third party app may be causing it? It only reboots randomly on a incoming message. I usually know it's going to reboot due to the long vibration.
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Yeah have you installed any other Apps that can send or monitor received SMS?
Mine rebooted a couple of times in the first few days of use. (unrooted stock ROM)
Never had any since though.
My friend got an S3 2 days ago and he told me he's been experiencing random reboots !!! His phone is on stock rom and ain't rooted yet !!!
Michael_P said:
Yeah have you installed any other Apps that can send or monitor received SMS?
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Only whatsapp, but I doubt that is causing it. I've cleared data in applications for the messaging app, so going to see if that helps, thanks for the replies, at least IM not the only one having issues, I read on another thread someone having similar issues when using the phone and a SMS arrived, his phone would freeze.
People that are not experience reboots are you using custom roms, and if so which do you recommend? If I have to send it back to Samsung, will flashing stock ROM and using triangle away prior to flashing ROM be enough to get warranty back again?
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johnboywilson said:
Mine rebooted a couple of times in the first few days of use. (unrooted stock ROM)
Never had any since though.
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Are you still on stock unrooted?
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ahac85 said:
Are you still on stock unrooted?
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You just quoted him saying he is. Chances are pretty good. LOL.
Mine running perfectly since day one (Non-root with stock rom)
Never rebooted
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the only times mine has rebooted has been during unstable high overclocks.
the rest of the time it's solid as a rock.
I get some kind of reboot on my device it just goes black then says android upgrading havent a clue why. I'm on stock rooted sim free s3
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vimto25 said:
I get some kind of reboot on my device it just goes black then says android upgrading havent a clue why. I'm on stock rooted sim free s3
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That means there's an App flashing something to Root and rebooting your phone, it happened to me with a cracked version of Rom toolbox pro so I uninstalled, and I'm not sure but that might add to your flash counter every time so you want to find out what's causing it.
Nope, mines been fine, even undervolted.
Ok I finally figured it out, it was nova launcher causing the freezes, using touchwiz no freezes when sms arrive.
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ahac85 said:
Ok I finally figured it out, it was nova launcher causing the freezes, using touchwiz no freezes when sms arrive.
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Really? Nova is all I use on mine. Have never had a problem.
Sent from my GT-I9300 Galaxy S3.
I have had the long vibration then a reboot a few times, had my phone a few weeks too, rooted and running different roms, only been happening the last few days.
I have a flash count of 9, so nothing too heavy.
Unrooted and went back to stock and then rerooted and installed villainrom.
Just had my first reboot about 5 mins in.
I have been getting allot of random reboots, not while actually using the device but when it is just sitting there, on charger and off anyone have any experience with this?
Are these full reboots, with the LG and AT&T boot animations, or is it just the UI reloading? I havent ran into this at all on this phone. However, i have had an issue with the UI reloading with every Samsung device Ive ever had. Not sure what causes it or if your experiencing the same thing.
They are full reboots I normally catch it on the LG logo,I guess if no one else has come across it I'll go swap the phone out for another. Though my LG g2x had reboots till we had custom roms....
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I have had the same issue and so has my brother.
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g33k3r said:
I have had the same issue and so has my brother.
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I went and exchanged my phone today for another, so we will see if that helps it. I am not sure though because I had a LG G2X and it had random reboots as well, it was only fixed with custom roms and kernels later so assuming we get unlocked bootloaders I am sure that will be fixed but till then I am not sure if I am going to keep this phone or not....
cloudraker said:
Are these full reboots, with the LG and AT&T boot animations, or is it just the UI reloading? I havent ran into this at all on this phone. However, i have had an issue with the UI reloading with every Samsung device Ive ever had. Not sure what causes it or if your experiencing the same thing.
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Your talking about "redraws" it has to do with the launcher (TouchWiz) or in some cases, RAM.
slicingtaco said:
Your talking about "redraws" it has to do with the launcher (TouchWiz) or in some cases, RAM.
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Where as I do not use the stock launcher, I use NOVA and well we have 2 gigs of ram... Plus mine have certainly been full reboots and the G2x did this same thing... we need to just hope for am unlockedbootloader.
I have had 1 random reboot so far. Hope it doesn't happen again.
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I haven't seen any on my device. 11 days. Stock launcher.
All stock since Nov. 2nd. Zero reboots.
I returned my device for another, haven't seen a reboot so far.
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I've had reboots as well. Around 4 times now and purchased the phone nov. 3. a couple times it was when the phone is just sitting there on stand by. one time it was while posting a picture on instagram. Another was taking a picture and looking at the photos... and when it does re start, it will restart 2 or 3 times at a time, like i see the lg logo 3 times, then finally the "rethink possible" logo, then the phone boots up and while or just after my media scanning of my sdcard finishes, it will automatically restart again... and this happens 2 or 3 times. for some reason I feel like it has something to do with me 64gb sd card but am not sure, i used to think it had something to do with eco mode but phone has restarted while it wasnt activated too... dunno how to fix, hopefully an update will come for a fix :/
whoamanwtf said:
I returned my device for another, haven't seen a reboot so far.
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Same here. Must have been a hardware thing.
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I'm going to have to send mine in for warranty too, put a reboot logger on it and it's around 4-5 times per day. I should probably unroot it before I send it in I guess.
I unlocked my phone and then it went black and I could feel it pulse once a second. I took out the battery and put it back in and it still does the same thing.. I cant even boot it up...help plz
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If it can't boot, call warranty.
TopDogg1 said:
I unlocked my phone and then it went black and I could feel it pulse once a second. I took out the battery and put it back in and it still does the same thing.. I cant even boot it up...help plz
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Power button issue, had something similar. I was able to work it out, but if you have warranty, get them to take care of it.
I had to call at&t and use my insurance. I complained so much that they only made me pay $100 and I get another 12 month warranty....so im good...Thx for the responses
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Had that happen to my first note, it did it on and off for a few weeks, then one night it wouldn't turn on anymore, just vibrate. Took it to the local store and luckily had 4 days left in the year warranty, took it to the support center and they gave me a replacement.
Almost got a note 2, guy grabbed on instead of a note and only noticed when the back cover didn't fit. Would of been awesome but I wouldbt of been able to keep it without telling them. Haha
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