Hello,
So my T-Mobile HTC One has two problems.
Firstly, while restarting the two buttons at the bottom will keep flickering for about five minutes before the phone turns on.
Secondly, the phone's 3g connection (while abroad) keeps going on and off. This doesn't happen on any other device. Also, the battery life has really gone down recently.
What are my options for this getting replaced for a new phone and not one of their replacement phones? Last time, I had the HTC Incredible and went through like 6 replacement phones.
Thanks,
Crazysah
First off when you hold the power button the lights will flash and then it will power off.
That's just how the phone works.
The battery life sometimes can take a day or so to adjust. Mines is pretty good.
And on the 3g I wouldn't know since I get 4g or 4g lte 99% of the time and the other time it's just bars and edge data
Sent from my HTC One using xda app-developers app
No no. When turning on the phone, the two capacitive buttons on the button will flicker for a good 3 to 4 minutes before the phone turns on. Never used to happen.
The battery has been going down ever since I started using this phone in May.
3G going in and out only happens abroad, not in the USA.
3g is probably network related if it only happens abroad.
Sent from my HTC One using Tapatalk
xxquicksh0txx said:
3g is probably network related if it only happens abroad.
Sent from my HTC One using Tapatalk
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Click to collapse
Yeah but doesn't happen on any other phone. So it is definitely a phone problem. What can I do?
Crazysah
I had the Purple tint issue with my first HTC One, and just got my replacement. The camera is definitely way better, no purple tint whatsoever, build quality is better than my first device, no gaps and the power/sleep button is not excessively recessed. But, I do notice the screen of replacement device, the second HTC One, is yellowish compared to my first HTC One. I have been on the fence if I should contact T-mobile, but sorta do not feel the need to go through the process of unlocking, unrooting, s-off, cid, firmware update and running a custom rom.
Related
Were you happier with the replacement unit than you were with your original? Were there any additional faults with the replacement unit? Was it worse/better?
I just sent out for a replacement for mine because of under screen dust, dead pixel, the screen tilt, and just to pretty much get a brand spanking new one the day before my 30 days is up. Am just a bit scared I'll get something worse off than what I'm giving up.
There isn't really anything internally wrong with it, besides the dust and the pixel, (the pixel is barely noticeable, but once seen, can't be unseen).
Any input from any of you would be greatly appreciated, and perhaps alleviate and fears I have about it.
My wife had the screen tilt and signal defect.
Her new one we just got yesterday is perfect. No tilt at all.
No dropping every call anymore. No issues with data and WiFi at all.
New one is like my phone. Good to go.
She is now FULLY satisfied.
Sent from my PG86100 using XDA Premium App
I too had to get a replacement. I took mine to the Sprint store for random reboots, keyboard errors, dead pixels (5 to be exact). After testing the phone and them saying it is perfect, I began having problems a week later. Took the phone to Sprint, got a replacement and have had no problems. Speed is faster, the phone does not reboot, the pixels are all there, the screen is perfect. There seems to be no problems that I can report. I think that originally the phone had flaws due to trying to push them out so fast. But after realizing the issues, they corrected and seem to have it down.
johnequickiii said:
Were you happier with the replacement unit than you were with your original? Were there any additional faults with the replacement unit? Was it worse/better?
I just sent out for a replacement for mine because of under screen dust, dead pixel, the screen tilt, and just to pretty much get a brand spanking new one the day before my 30 days is up. Am just a bit scared I'll get something worse off than what I'm giving up.
There isn't really anything internally wrong with it, besides the dust and the pixel, (the pixel is barely noticeable, but once seen, can't be unseen).
Any input from any of you would be greatly appreciated, and perhaps alleviate and fears I have about it.
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Click to collapse
I switched mine out within the 30 days of return, and I have had absolutely no problems whatsoever. Except for green hornet will not play in 3d Can someone PM me on how to fix this? Btw, i returned it because of two dead pixels
mheller91 said:
I switched mine out within the 30 days of return, and I have had absolutely no problems whatsoever. Except for green hornet will not play in 3d Can someone PM me on how to fix this? Btw, i returned it because of two dead pixels
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I don't know if this will solve your problem, but i read somewhere if you add the watch widget to your homescreen and watch it that way it should work fine.
My first had a lot of problems reboots,fc with basic apps, sometimes would not turn on without a battery pull. My second one works great so smooth but I wish the speaker was louder.
Exchanged for screen tilt: new one is perfect in every way.
BTW, between myself and friends, I have access to 6 3vo's and I've tested them all with the dead pixel test on the market. Not a single dead pixel on any of the six, two of which were launch day units.
Mike
My first one was leaking light at the bottom buttons... and the main defect was the Mobile Network and Wifi would shut off randomly... When turning them back on... they would just sit there saying "Turning on..."
Got the new one... Light doesn't leak and somehow Mobile Network shut off. I'm beginning to wonder if it's me messing with the phone... I am happier with the replacement... and most will still be in the first 30 days... so you can get a brand new one.
Gonna get mine swapped tommoro due to if you shake it slightly it rattles and typing rattle is louder slow net speeds sucks. LOL love the phone.
Damn how I'm not having any of those issues with my phone?; may be I'm blessed lol
Sent from my PG86100 using XDA Premium App
First was perfect except no 3g reception. Second was a total defect in every way... except got great 3g coverage. Third seems to be a keeper. So far its perfect.
Sent from my PG86100 using XDA Premium App
So am I lol
Sent from my PG86100 using XDA Premium App
chrischoi said:
My first one was leaking light at the bottom buttons... and the main defect was the Mobile Network and Wifi would shut off randomly... When turning them back on... they would just sit there saying "Turning on..."
Got the new one... Light doesn't leak and somehow Mobile Network shut off. I'm beginning to wonder if it's me messing with the phone... I am happier with the replacement... and most will still be in the first 30 days... so you can get a brand new one.
Click to expand...
Click to collapse
I do have heavy light leakage on the bottom of my phone. It looks like the screen didn't set correctly.
It's never bothered me. Can't help but love this phone.
Sent from my PG86100 using XDA Premium App
My first one had random reboots and wouldn't sleep... along with a crooked screen, so I exchanged it. The second one still had the crooked screen, but it didn't have random reboots and would sleep properly. However, the speaker was busted. It was extremely low on volume and it would pop every time any audio was played. The third one (that I still currently have) sleeps properly, doesn't randomly reboot, and has a good speaker. It still has the crooked screen though, but it is much less crooked than the first two. I'm tempted to try one more exchange just to get one that has a perfectly straight screen, but I'm scared of getting one that's the same or worse.
Your lucky you got ur unit swapped I'm stuck with mine the lady was a ***** at the store management wouldn't swap mine due to rattle or net hang reportibg the ***** lady that gave me looks when I took my phone in to there main store.
it seems most problems are fixed in later batches. thats good to hear.
reaper24 said:
Your lucky you got ur unit swapped I'm stuck with mine the lady was a ***** at the store management wouldn't swap mine due to rattle or net hang reportibg the ***** lady that gave me looks when I took my phone in to there main store.
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I think the rattle is the 3D 2D camera switch because mine does that as well but after a quick shake and listen I held the switch and viola no more rattle.
This is my second Rezound (I got this as a replacement from Verizon). Everything has been working fine for the past 2 months, but recently the screen won't turn on at random times. The screen seems to get stuck in the off mode and I have to do a battery pull to get it on again. Everything else is working when this happens, like I can hear people calling and hear emails coming in, but I can't do much without the screen! I noticed that it happens often when I'm in phone calls... the proximity sensor won't work after the first time I hold it to my head, the screen just goes off and then stays off. Sometimes (rarely) the screen will turn on when I press the power button, but then turn off as soon as the screen is touched (which makes me want to break the phone).
I hope this makes sense. Any ideas from anyone or I am on to my third replacement phone? Will they even replace my phone again? I bought it back in December.
They will replace it again, and it does sound like a hardware issue.
Sounds like you need a replacement
-- Sent from my TouchPad using Communities
happened on my incredible on a few custom roms, and then it happened on my rezound stock not rooted too. it's an HTC issue, probably.
had the exact same problem on my rezound. busted proximity sensor. Verizon replaced it with no hassles.
Thanks for all the input so far people! I'll be getting in touch with Verizon.
I got my new replacement Rezound today and now have a new problem where the phone will not allow data connections. I finally got Verizon to let me switch to a different phone. This will be my first non HTC phone since 2004, starting with the i-mate JAM. I am so glad to be done with the Rezound finally.
damn sounds like u have bad luck with thus phone
Sent from my ADR6425LVW using xda premium
I was having this problem consistently too with both GB and ICS when I was using custom kernels. So far, only the 2 most recent 3.0 ICS leak kernels have stabilized the problem to the point where I haven't had a reboot or freeze in a couple weeks.
I just got a new Evo 4g LTE from BestBuy 2 days ago. The second thing I did after getting the phone (first was to activate it) was to try and update the software, PRL, profile, etc. Nothing seemed to need an update. I even tried to update any of the apps, but everything was latest. I then took lot of pains to get it all set up for me. But I have started seeing multiple problems:-
1) The proximity sensor does not seem to be working. During a call, the screen would not turn ON when I bring the phone away from my ear. Also, screen won't stay ON while it's away from my ear. During (or when I just start) a call, it shuts off immediately. Sometimes when I press the power button the screen would come ON for less than 1 sec and switch back OFF. On those occasions, I have to press power button multiple times to finally get the screen to stay ON. I have a screen protector on it. Although I have read that removing the screen protector might help, I do not want to remove it as I would hate to scratch the screen on brn new phone.
2) The 3G speeds are too slow --- ~30kbps as compared to my original evo 4G which gave me ~200kbps in the same exact location(s) --- yes I did try it in various locations. These are the speeds without any case on the phones. And I am paying $10/month extra for "premium data service"??? I have tried updating the prl multiple times, but to no avail.
3) It keeps on loosing the wireless connection in the house. In some cases it's showing me poor signal strength when all other wireless devices, including original Evo 4G, shows good or excellent signal strength. This is with the 2.4GHz band. It almost never is able to connect to the 5GHz signal. This even without any case on the LTE phone.
4) The ringer on the phone is not loud enough. I have tried various different ringtones, but nothing seems to help. Even with the volume turned absolutely high it's not as loud as original Evo.
5) The colors on the screen are really bad -- especially the skin colors. The colors have a warm/reddish undertone.
6) The battery of Evo LTE does not even last 1 day without even having any resource hungary apps installed yet. Infact my old (original) Evo lasts longer than this new one. And no I do not have the extended battery on it. It still has it's original battery that came with it 2 years ago.
7) On original Evo, I could independently change the volume for the speaker-phone speaker and for the near-the-ear speaker. In Evo LTE, I am unable to do so. If I increase the 'In-call volume' while on speaker phone and then go back to non speaker-phone mode, the in ear volume is too high even though I did not change that volume.
8) While dialing a phone, the original Evo used to vibrate as soon as the phone started ringing. Sometimes it can take upto 30-40sec before the phone actually starts dialing. This feature of original Evo helped me a lot in multitasking as I used to use that as a cue to put the phone to the ear. But Evo LTE does not do that.
9) I would like to change the locking/unlocking mechanism of Evo LTE to same as that of original Evo as I am used to it and it was a lot simpler to use while driving.
10) One of the apps that I have on my evo 4g is no longer available on the google play store. I use it extensively and absolutely need it. Can you tell me how to get it?
By the way, the phone seems to be heating up quite a bit while using as well. I am not sure if it's by design or what. I just hope that it dos not reduce the life of the phone.
I have also tried some of the suggestions mentioned on this forum, but nothing has helped so far.
Does anyone have any suggestions on how to fix these problems? Can Sprint reps help pass this along to their HTC counterparts for immediate fix? From what I have read online until now, a lot of people are having simillar problems and exchanging phones has not really helped. I guess Sprint/HTC rolled out these phones without proper testing.
I dunno dude, I am no expert, but I think your phone is defective.
I have had mine for 4 days now and I don't have any of these issues.
I have not had the time to really install many apps though.
I did a test yesterday at work where I listened to TuneIn Radio for about 2 hours and then spent the next6 hours using facebook and texting.
My Battery was at 46% after the 8~hrs of use.
Much better than my OG Evo w/ CM-Rom.
In your wifi settings, make sure you take it off from Auto and put it strictly on 2.4ghz.
My WiFi was dropping continuously until I did this.
I will agree with the skin colors being off. I have this photo of Olivia Wilde I had on my OG Evo that I just loved and I really don't like the way it looks on this Evo.
I also agree with the speaker not being as loud as the OG Evo.
But other than those few things, it sounds to me like you have a defective phone.
Is this your first time buying a phone on release day? Chill out man, stuff will get fixed. This happens with every phone. Old EVO had issues too, and they got ironed out by the time I picked up mine a year ago. Maybe you are used to getting phones that have their issues fixed already. Release day is today... Issues are to be expected.
Sent from my EVO using XDA
You have every single problem discussed in this forum...ether you have the mother of all lemons or your a iPhone fanboy ranting.
I find it hard to believe you came from an OG EVO given the fact you just joined xda.
The sensor is probably not bad it mostl likely is the screen zagg screen protector its not cut right it covers most of the sensor, the batter doesn't die fast but its been proven that google maps eats battery it has to many setting turned on the reddish color if u are using a screen protector will cause that to and the WiFi has different setting to change the strength
Sent from my EVO LTE using XDA Premium App
Return it and be done with it.
Sent from my EVO using xda premium
A lot of those will get ironed out with updates and time. Expected from a launch day phone.
My biggest pet peeve on the phone is #5. Their is something not right with the screen saturation. One X had this problem and HTC was supposedly putting out an update to fix it for that phone. I'm sure they'll do the same for us.
As for getting that app your missing. If your rooted you could back it up with Titanium backup then restore it on your phone. Or you could google the name of the app with "apk" and I"m sure you'll find it from a external source.
Could we get this thread deleted, moved or something?
This guy has posted this same exact thing in multiple threads and it's starting to wear thin.
Are you kidding?!? Why open another thread right after posting this on one that's already for this stuff? Not even Monk is this bad....
Sent from my EVO
I have not had any of these issues. I got the phone today and I have not put it down. I keep hearing about the prox sensor. I agree, it must be a zagg thing (I am going to roll with no screen cover for the first time). The prox has worked perfect every time. In fact, I just found out if you put the phone screen down in a call it automatically turns on speaker phone, (bad Ass).
It has taken me a little getting used to. My nexus S 4G was the perfect size phone. The 4" screen and the curved glass was the best for comfort. That being said, I do not think I could ever go back to a 4" screen after using this. My wife's iphone 4s looks like a toy compared to this beast. First HTC for me and I see why they have such a big following.
The screen and cam are wicked.
If updates will make this phone better, then bring them on. I am already happy stock out of the box.
#10... We can't read your mind..what app?
Don't feed the troll
Ok OP...since you have already posted the exact same thing elsewhere, I'm going to close this thread.
In the future, only post about an issue once, in one location.
I just picked up a Sprint GSIII today (exchanged my EVO LTE in for it), and twice while doing the initial charge, I've gone to wake up the phone and it has been turned off. Has anyone experienced this before? I'm not quite sure what is going on.
I have the ATT version and I have never seen this. I have had mine about 2 weeks now. I would pull the back cover and reset the battery. If that doesn't work return it to the Sprint store for an exchange.
I have the sprint version and haven't had this happen yet. Might be a defect. I'm on my 3rd s3 due to yellow screen and none experienced what u have experienced
Sent from my SPH-L710 using xda app-developers app
eventer289 said:
I just picked up a Sprint GSIII today (exchanged my EVO LTE in for it), and twice while doing the initial charge, I've gone to wake up the phone and it has been turned off. Has anyone experienced this before? I'm not quite sure what is going on.
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Click to collapse
One of 3 things....
1. Bad battery (replace battery)
2. Bad charger/charing port (check your charger)
3. Bad software (factory reset your phone)
Those don't work then take it back
I'm going on my 3rd HTC One in as many weeks. The first one had defective WIFI, second had a screen that was cracking where it was raised well above the speaker grille and now the third phone has two issues:
1. The Home and back keys only respond to touch about 50% of the time and they only light up in the dark if I completely cover the ambiance sensor for a couple seconds. It seems like the light from the phone tricks the sensor into thinking it's light in the room.
2. Any streaming music source skips or pauses for a few ms every 20-30 seconds. Extremely annoying. Actually all three phones had this issue. I'm still running stock 1.26.502.10.
Does anyone have any suggestions for either of these issues? At this point, I'm seriously doubting the build quality of this phone.
That really sucks, but I've yet to see any issues with my phone, my wife's phone, and my friend's as well. All new HTC Ones. Maybe you keep getting phones from the same crappy batch? Just buy something else if you have no luck.
Sent from my HTC One using Tapatalk 2
I'm having the problem the capacitive buttons.. my buttons also don't lightup so switching my device out tomorrow.. I will let you know if my new one has the same problem
Sent from my HTC One using xda premium
Ok on my third device went from the 32 gig silver to 64 gig black... Problem still exists but there will be an update to fix this so just gonna be patient.. I will say this by far the best android device I have used next to the nexus 4
Sent from my HTC One using Tapatalk 4 Beta