Related
Were you happier with the replacement unit than you were with your original? Were there any additional faults with the replacement unit? Was it worse/better?
I just sent out for a replacement for mine because of under screen dust, dead pixel, the screen tilt, and just to pretty much get a brand spanking new one the day before my 30 days is up. Am just a bit scared I'll get something worse off than what I'm giving up.
There isn't really anything internally wrong with it, besides the dust and the pixel, (the pixel is barely noticeable, but once seen, can't be unseen).
Any input from any of you would be greatly appreciated, and perhaps alleviate and fears I have about it.
My wife had the screen tilt and signal defect.
Her new one we just got yesterday is perfect. No tilt at all.
No dropping every call anymore. No issues with data and WiFi at all.
New one is like my phone. Good to go.
She is now FULLY satisfied.
Sent from my PG86100 using XDA Premium App
I too had to get a replacement. I took mine to the Sprint store for random reboots, keyboard errors, dead pixels (5 to be exact). After testing the phone and them saying it is perfect, I began having problems a week later. Took the phone to Sprint, got a replacement and have had no problems. Speed is faster, the phone does not reboot, the pixels are all there, the screen is perfect. There seems to be no problems that I can report. I think that originally the phone had flaws due to trying to push them out so fast. But after realizing the issues, they corrected and seem to have it down.
johnequickiii said:
Were you happier with the replacement unit than you were with your original? Were there any additional faults with the replacement unit? Was it worse/better?
I just sent out for a replacement for mine because of under screen dust, dead pixel, the screen tilt, and just to pretty much get a brand spanking new one the day before my 30 days is up. Am just a bit scared I'll get something worse off than what I'm giving up.
There isn't really anything internally wrong with it, besides the dust and the pixel, (the pixel is barely noticeable, but once seen, can't be unseen).
Any input from any of you would be greatly appreciated, and perhaps alleviate and fears I have about it.
Click to expand...
Click to collapse
I switched mine out within the 30 days of return, and I have had absolutely no problems whatsoever. Except for green hornet will not play in 3d Can someone PM me on how to fix this? Btw, i returned it because of two dead pixels
mheller91 said:
I switched mine out within the 30 days of return, and I have had absolutely no problems whatsoever. Except for green hornet will not play in 3d Can someone PM me on how to fix this? Btw, i returned it because of two dead pixels
Click to expand...
Click to collapse
I don't know if this will solve your problem, but i read somewhere if you add the watch widget to your homescreen and watch it that way it should work fine.
My first had a lot of problems reboots,fc with basic apps, sometimes would not turn on without a battery pull. My second one works great so smooth but I wish the speaker was louder.
Exchanged for screen tilt: new one is perfect in every way.
BTW, between myself and friends, I have access to 6 3vo's and I've tested them all with the dead pixel test on the market. Not a single dead pixel on any of the six, two of which were launch day units.
Mike
My first one was leaking light at the bottom buttons... and the main defect was the Mobile Network and Wifi would shut off randomly... When turning them back on... they would just sit there saying "Turning on..."
Got the new one... Light doesn't leak and somehow Mobile Network shut off. I'm beginning to wonder if it's me messing with the phone... I am happier with the replacement... and most will still be in the first 30 days... so you can get a brand new one.
Gonna get mine swapped tommoro due to if you shake it slightly it rattles and typing rattle is louder slow net speeds sucks. LOL love the phone.
Damn how I'm not having any of those issues with my phone?; may be I'm blessed lol
Sent from my PG86100 using XDA Premium App
First was perfect except no 3g reception. Second was a total defect in every way... except got great 3g coverage. Third seems to be a keeper. So far its perfect.
Sent from my PG86100 using XDA Premium App
So am I lol
Sent from my PG86100 using XDA Premium App
chrischoi said:
My first one was leaking light at the bottom buttons... and the main defect was the Mobile Network and Wifi would shut off randomly... When turning them back on... they would just sit there saying "Turning on..."
Got the new one... Light doesn't leak and somehow Mobile Network shut off. I'm beginning to wonder if it's me messing with the phone... I am happier with the replacement... and most will still be in the first 30 days... so you can get a brand new one.
Click to expand...
Click to collapse
I do have heavy light leakage on the bottom of my phone. It looks like the screen didn't set correctly.
It's never bothered me. Can't help but love this phone.
Sent from my PG86100 using XDA Premium App
My first one had random reboots and wouldn't sleep... along with a crooked screen, so I exchanged it. The second one still had the crooked screen, but it didn't have random reboots and would sleep properly. However, the speaker was busted. It was extremely low on volume and it would pop every time any audio was played. The third one (that I still currently have) sleeps properly, doesn't randomly reboot, and has a good speaker. It still has the crooked screen though, but it is much less crooked than the first two. I'm tempted to try one more exchange just to get one that has a perfectly straight screen, but I'm scared of getting one that's the same or worse.
Your lucky you got ur unit swapped I'm stuck with mine the lady was a ***** at the store management wouldn't swap mine due to rattle or net hang reportibg the ***** lady that gave me looks when I took my phone in to there main store.
it seems most problems are fixed in later batches. thats good to hear.
reaper24 said:
Your lucky you got ur unit swapped I'm stuck with mine the lady was a ***** at the store management wouldn't swap mine due to rattle or net hang reportibg the ***** lady that gave me looks when I took my phone in to there main store.
Click to expand...
Click to collapse
I think the rattle is the 3D 2D camera switch because mine does that as well but after a quick shake and listen I held the switch and viola no more rattle.
I bought a thunderbolt off of a friend for $50. When I got it, it wouldn't start up, but I got it running. I still had sporadic issues with the touch screen though. I thought it was a software problem since it would work like normal when I got past the lock screen.
One time I started the TB up while it was hooked up to my laptop and had no problems at all with the screen. I decided to try out the headphone jack and one of the earbuds had a weird buzzing sound. I unplugged the USB cord and the buzzing changed. When I touched the screen it would change again and all the sudden the screen stopped working.
I decided to go ahead and put the phone on my account and see if I could do a warranty replacement (I had already contacted to confirm this would be possible) but now it's working fine after a restart. 2 days and no trouble. My question is do you think it's a hardware issue (maybe a short in the digitizer?) or a software problem? The phone is in very nearly mint with no damage and sat in a drawer for 8 months. One earbud still buzzes on occasion, but only for a minute. I'm not sure what the problem is now.
Sent from my ADR6400L using Tapatalk 2
Well my phone is still working, but I've discovered something. When I installed the clarus widget app, it showed the battery health as "over voltage" any suggestions on how I can check the health of my battery? The stock romantic doesn't show that info and I want to confirm what the clarus widget is showing.
Sent from my ADR6400L using Tapatalk 2
Battery calibrator? It shows the actual voltage
Sent from my ADR6400L using Tapatalk 2
I'm on my second TB, and getting my 3rd in the mail Tuesday. I had touch screen issues with both. Never rooted either of them. If I get issues with the 3rd one, I'm going to tell them I need a different device already.
Issues I've been having are deadspots on the screen where I don't get any functionality out of those spots.
Greetings to all the XDA community. I felt like i had a bunch of different problems with my new HTC One, that encompassed a few different threads, so i was wondering if Im the only one with such problems. If any of you had experienced one or all of these problems please let me know what you did to fix them. I appreciate your input, first time HTC owner here
1. Battery life very very subpar. Charged it for 4hours out of the box before using the first time, battery fell from 100 to 20 in 5 hrs of regular use.
2. Battery charge time is terrible. Takes 3 hours to go from 30% to 95%.
3 Wifi scan range is horrible. My Note 2 picked up 2 bars of wifi in my room, while the One cant even connect. Sitting 10ft from the Router, bars keep fluctuating from 4(max) to 1, sticking to 2 bars mostly. I dont want to burn through my cellular data allowance atleast at home.
4 Camera resolution in very average, I know its only 4 "ultrapixel", but it could be muh sharper even with that.
5 and ofcourse, the legendary capacitive buttons, especially the Back button. Unresponsive half the time, responsive after 3 soft touched (and one frustrated one). I dont mind them lighting off at times, but the unresponsiveness is unacceptable.
The build is gorgeous, no problems anywhere. The speakers are just awesome. The phone feels amazing in hand. But if i cant get wifi in my own house, and the buttons keep being so stubborn, i cant spend 2 days with that, let alone 2 years. Am i being too picky here?I hope so, cuz i REALLY love this phone for its PROs.
Please let me know what you guys think!! Thanks!!
My only problem is that battery seems to not last long and the gap on top. I wonder if I can exchange it?
Sent from my HTC One using xda premium
i didn't notice battery life issues (esp coming over from my nexus s) but I probably have less background stuff running than most-- I actively shut down facebook syncs, google talk, etc.
no issues with wifi antenna whatsoever.
the capacitive responsiveness issue is documented and supposedly fixed in one of the upcoming OTAs.
Sounds like you may have a defective device. I'd exchange it.
Can I exchange it because of the gap?
Sent from my HTC One using xda premium
AttachedSilver said:
Can I exchange it because of the gap?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
worse they can say is no lol tell them you feel like its defective and its supposed to be "gaplesssssssssss"
AttachedSilver said:
Can I exchange it because of the gap?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
They advertised the phone as GAPLESS so if theres a gap and you think is bothering you then you free to return it ( if you still on you 15 days )
Half of the top of mine is gapped from between the head jack and the power button all on the left side id guess roughly 1/64th of an inch..maybe less it's hardly a concern that's how miniscule or a problem it is to me.
As long as it doesn't display screen issues and get dirt beneath I'm fine with it.
It's not falling apart and I use an otterbox anyhow.
It would be far more realistic to let the phone grow old.... maybe drop it ...crack something let wear take place....so it looks legit... have a good reason to get an exchange/assurion claim.
Sent from my HTC One using xda app-developers app
lojak29 said:
Half of the top of mine is gapped from between the head jack and the power button all on the left side id guess roughly 1/64th of an inch..maybe less it's hardly a concern that's how miniscule or a problem it is to me.
As long as it doesn't display screen issues and get dirt beneath I'm fine with it.
It's not falling apart and I use an otterbox anyhow.
It would be far more realistic to let the phone grow old.... maybe drop it ...crack something let wear take place....so it looks legit... have a good reason to get an exchange/assurion claim.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Can you post a photo of the gap? I'm scared of getting one with more problems though
Sent from my HTC One using xda premium
I don't know about T-Mobile, but I know many international customers have gotten warranty exchanges because of gaps. If the gap is big enough that it bothers you, ask for an exchange. It is definitely ridiculous on some units I've seen.
About charge times, it charges normally up to about 90% then slows down much more than most phones. I think it's very well-implemented given the totally non-repairable nature of the phone. I just finished charging an hour ago, and it charged from about 30% to 90% in under 2 hours, then spent another hour going from 90% to 100%. It's much better to charge slowly at the high end and preserve the health of the battery. Also most people probably know this, but charging over USB from a computer is much, much slower than using a wall charger (and wall chargers vary in power output as well).
Can I just go in a T-Mobile store and ask for an exchange for the small gap? & they'll replace it?
Sent from my HTC One using xda premium
enigma2023 said:
Greetings to all the XDA community. I felt like i had a bunch of different problems with my new HTC One, that encompassed a few different threads, so i was wondering if Im the only one with such problems. If any of you had experienced one or all of these problems please let me know what you did to fix them. I appreciate your input, first time HTC owner here
1. Battery life very very subpar. Charged it for 4hours out of the box before using the first time, battery fell from 100 to 20 in 5 hrs of regular use.
2. Battery charge time is terrible. Takes 3 hours to go from 30% to 95%.
3 Wifi scan range is horrible. My Note 2 picked up 2 bars of wifi in my room, while the One cant even connect. Sitting 10ft from the Router, bars keep fluctuating from 4(max) to 1, sticking to 2 bars mostly. I dont want to burn through my cellular data allowance atleast at home.
4 Camera resolution in very average, I know its only 4 "ultrapixel", but it could be muh sharper even with that.
5 and ofcourse, the legendary capacitive buttons, especially the Back button. Unresponsive half the time, responsive after 3 soft touched (and one frustrated one). I dont mind them lighting off at times, but the unresponsiveness is unacceptable.
The build is gorgeous, no problems anywhere. The speakers are just awesome. The phone feels amazing in hand. But if i cant get wifi in my own house, and the buttons keep being so stubborn, i cant spend 2 days with that, let alone 2 years. Am i being too picky here?I hope so, cuz i REALLY love this phone for its PROs.
Please let me know what you guys think!! Thanks!!
Click to expand...
Click to collapse
I am having the exact same problem as you (#5 above) with the capacitive buttons. The Back button doesn't respond half the time. It is really frustrating. The Home button too respond especially when double tapping to bring up the recent apps list it doesn't respond like half the time. I thought maybe it was a software issue. I guess it's a defective device then?
I have read that the buttons can be fixed through a software update by htc, though I have no idea when tmobile might push it out. For people in Europe with the same problem, they claim the OTA fixed it.
If that's the only problem you have, it may be with waiting for the ota or a custom rom with fixes.
AttachedSilver said:
Can I just go in a T-Mobile store and ask for an exchange for the small gap? & they'll replace it?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Would you actually return the phone cause of a gap?
Sent from my HTC One using xda premium
shook187 said:
Would you actually return the phone cause of a gap?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Well it is advertised as zero gap
Sent from my HTC One using xda premium
As long as u are covered under buyers remorse, they will take a return and give u a brand new phone for whatever reason, or so they have told me over and over..call the place u got it from and find out how long you have got till that remorse period ends
enigma2023 said:
As long as u are covered under buyers remorse, they will take a return and give u a brand new phone for whatever reason, or so they have told me over and over..call the place u got it from and find out how long you have got till that remorse period ends
Click to expand...
Click to collapse
They will replace it if they even have anymore in the store. Most stores are completely out of it
Sent from my HTC One using xda app-developers app
I got mine online, so im not sure of in store availability.
Thanks to each and everyone for your valuable advice and experiences. After countless hours of online research and tech support, I have come to the conclusion that a lot of people are having a at least one issue out of the box with their phone. HTC seems to have rushed this phone into the market in an effort to beat the S4 in timing, but in doing so they have caused quite a few quality control issues with undoubtedly the best smartphone at this time.
I bought a S4 to compare side by side before I made my decision, and after days of deliberation it seems that the One is superior to the S4 only in the flawless design and excellent speakers. This is purely my opinion, but after putting them side by side in my room, and seeing full wifi bars on my s4 and the one struggling to get just one, I must with heavy heart return my One. I came from a note 2, looking for a 1080p display and connectivity for my media consumption, and HTC could only provide one (pun unintended).
With all of you struggling with issues with your phones, good luck. I guess I'm staying samsung for now.
My older HTC One X also has poor wifi in my house. My iPad picks up signal great in my house but the minute I start walking away from my wifi router the HTC One X drops connection. Seems like wifi reception is not their strong point in all their smartphones.
Hello,
So my T-Mobile HTC One has two problems.
Firstly, while restarting the two buttons at the bottom will keep flickering for about five minutes before the phone turns on.
Secondly, the phone's 3g connection (while abroad) keeps going on and off. This doesn't happen on any other device. Also, the battery life has really gone down recently.
What are my options for this getting replaced for a new phone and not one of their replacement phones? Last time, I had the HTC Incredible and went through like 6 replacement phones.
Thanks,
Crazysah
First off when you hold the power button the lights will flash and then it will power off.
That's just how the phone works.
The battery life sometimes can take a day or so to adjust. Mines is pretty good.
And on the 3g I wouldn't know since I get 4g or 4g lte 99% of the time and the other time it's just bars and edge data
Sent from my HTC One using xda app-developers app
No no. When turning on the phone, the two capacitive buttons on the button will flicker for a good 3 to 4 minutes before the phone turns on. Never used to happen.
The battery has been going down ever since I started using this phone in May.
3G going in and out only happens abroad, not in the USA.
3g is probably network related if it only happens abroad.
Sent from my HTC One using Tapatalk
xxquicksh0txx said:
3g is probably network related if it only happens abroad.
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
Yeah but doesn't happen on any other phone. So it is definitely a phone problem. What can I do?
Crazysah
I had the Purple tint issue with my first HTC One, and just got my replacement. The camera is definitely way better, no purple tint whatsoever, build quality is better than my first device, no gaps and the power/sleep button is not excessively recessed. But, I do notice the screen of replacement device, the second HTC One, is yellowish compared to my first HTC One. I have been on the fence if I should contact T-mobile, but sorta do not feel the need to go through the process of unlocking, unrooting, s-off, cid, firmware update and running a custom rom.
Not by any means starting a thread to talk trash about HTC, ATT or the m9 in general.. just sharing my situation with my m9's over the past two weeks sense purchase
A few issues I have seen with atleast two of the four units I have had over the past few weeks from the same ATT store
First I should note I am not anal by any means, not picky and have owned several phones from ATT and HTC including the m7 and m8. Never returned any of my purchased phones for any reason over the past few years, maybe luck but I dunno.
I originally purchased the gunmetal Grey m9 about ten days ago, love it in every sense of the word, huge HTC fan and i could honesty say I found no issues other then a weird buzzing sound when on the phone via normal speaker not speaker phone. Only when the other party was talking and only when on highest volume or the step below highest. Didn't pay to much attention in the first few days of owning the phone but as time went on I noticed it more and it was very distracting.
The second issue I noticed every couple hours was the power button not waking the phone on the first attempt. Not a huge issue and possibly even software related but about 5-10 attempts a day it would fail to wake first try.
Returned first unit for matching gunmetal second unit. Buzzing gone and wake issue gone.
Second unit had taken me till I got home to realize the USB port looked odd. When plugging in the charger I literally had to jam it in and it take a huge amount of force to pull out, almost as if the USB port and body of the phone didn't line up.
Returned it for another matching gunmetal version or unit 3
Unit three had the USB port issue fixed but once again returning home I realized the buzzing during voice calls when the other party spoke, and sure enough the power button wake issue returned.
Today I decided to give it one more try before my 14 day att return period for in store was up.
Swapped out unit 3 with a silver m9 or unit 4
After testing all day I can say this unit so far doesn't have any issues worth noting.
Buzzing in call gone, wake issue gone, display looks a little brighter as well
So it had taken me 4 devices to finally nail down one without any major issues.. again not talking crap about HTC or ATT just throwing out some of the issues I ran into and maybe someone else might as well..
Johnny424 said:
Not by any means starting a thread to talk trash about HTC, ATT or the m9 in general.. just sharing my situation with my m9's over the past two weeks sense purchase
A few issues I have seen with atleast two of the four units I have had over the past few weeks from the same ATT store
First I should note I am not anal by any means, not picky and have owned several phones from ATT and HTC including the m7 and m8. Never returned any of my purchased phones for any reason over the past few years, maybe luck but I dunno.
I originally purchased the gunmetal Grey m9 about ten days ago, love it in every sense of the word, huge HTC fan and i could honesty say I found no issues other then a weird buzzing sound when on the phone via normal speaker not speaker phone. Only when the other party was talking and only when on highest volume or the step below highest. Didn't pay to much attention in the first few days of owning the phone but as time went on I noticed it more and it was very distracting.
The second issue I noticed every couple hours was the power button not waking the phone on the first attempt. Not a huge issue and possibly even software related but about 5-10 attempts a day it would fail to wake first try.
Returned first unit for matching gunmetal second unit. Buzzing gone and wake issue gone.
Second unit had taken me till I got home to realize the USB port looked odd. When plugging in the charger I literally had to jam it in and it take a huge amount of force to pull out, almost as if the USB port and body of the phone didn't line up.
Returned it for another matching gunmetal version or unit 3
Unit three had the USB port issue fixed but once again returning home I realized the buzzing during voice calls when the other party spoke, and sure enough the power button wake issue returned.
Today I decided to give it one more try before my 14 day att return period for in store was up.
Swapped out unit 3 with a silver m9 or unit 4
After testing all day I can say this unit so far doesn't have any issues worth noting.
Buzzing in call gone, wake issue gone, display looks a little brighter as well
So it had taken me 4 devices to finally nail down one without any major issues.. again not talking crap about HTC or ATT just throwing out some of the issues I ran into and maybe someone else might as well..
Click to expand...
Click to collapse
My phone was received in pristine condition. Zero QC issues to note.
Sent from my HTC One M9 using Tapatalk
Just out of curiosity which color did you get?
Johnny424 said:
Just out of curiosity which color did you get?
Click to expand...
Click to collapse
I opted for the gunmetal.
Sent from my HTC One M9 using Tapatalk
I received mine on Friday. Internal speaker volume seems to be stuck on high. While the sound is terrible, very distorted. Will have my.replacement Monday Or Tuesday.
Gun Metal Grey here.
Only issue I have ever which is nitpicky but still, my contact photos load extremely slow. Constantly seeing grey boxes. Didn't happen on my Nexus 5 or LG G3.
Got the gunmetal one at the att store. I am extremely picky and have had m7 and m8. I tried to find something wrong with my m9 but it is perfect in every way. Used it 3 days to make sure everything was perfect, now unlocked, soff, converted to developer edition. Couldn't be happier, even with the camera.
My fourth unit has been perfect .. I do hope the 5.1 update HTC uses the kernel changes google made with no hotplugging. Made the n6 really smooth which it wasn't kn 5.0.. m9 is very smooth but I see a few stutters and keyboard lag that I'm sure will get fixed on the 5.1 update..
It is a nice phone!