[Q] Out of the Box problems with my One - T-Mobile HTC One (M7)

Greetings to all the XDA community. I felt like i had a bunch of different problems with my new HTC One, that encompassed a few different threads, so i was wondering if Im the only one with such problems. If any of you had experienced one or all of these problems please let me know what you did to fix them. I appreciate your input, first time HTC owner here
1. Battery life very very subpar. Charged it for 4hours out of the box before using the first time, battery fell from 100 to 20 in 5 hrs of regular use.
2. Battery charge time is terrible. Takes 3 hours to go from 30% to 95%.
3 Wifi scan range is horrible. My Note 2 picked up 2 bars of wifi in my room, while the One cant even connect. Sitting 10ft from the Router, bars keep fluctuating from 4(max) to 1, sticking to 2 bars mostly. I dont want to burn through my cellular data allowance atleast at home.
4 Camera resolution in very average, I know its only 4 "ultrapixel", but it could be muh sharper even with that.
5 and ofcourse, the legendary capacitive buttons, especially the Back button. Unresponsive half the time, responsive after 3 soft touched (and one frustrated one). I dont mind them lighting off at times, but the unresponsiveness is unacceptable.
The build is gorgeous, no problems anywhere. The speakers are just awesome. The phone feels amazing in hand. But if i cant get wifi in my own house, and the buttons keep being so stubborn, i cant spend 2 days with that, let alone 2 years. Am i being too picky here?I hope so, cuz i REALLY love this phone for its PROs.
Please let me know what you guys think!! Thanks!!

My only problem is that battery seems to not last long and the gap on top. I wonder if I can exchange it?
Sent from my HTC One using xda premium

i didn't notice battery life issues (esp coming over from my nexus s) but I probably have less background stuff running than most-- I actively shut down facebook syncs, google talk, etc.
no issues with wifi antenna whatsoever.
the capacitive responsiveness issue is documented and supposedly fixed in one of the upcoming OTAs.

Sounds like you may have a defective device. I'd exchange it.

Can I exchange it because of the gap?
Sent from my HTC One using xda premium

AttachedSilver said:
Can I exchange it because of the gap?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
worse they can say is no lol tell them you feel like its defective and its supposed to be "gaplesssssssssss"

AttachedSilver said:
Can I exchange it because of the gap?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
They advertised the phone as GAPLESS so if theres a gap and you think is bothering you then you free to return it ( if you still on you 15 days )

Half of the top of mine is gapped from between the head jack and the power button all on the left side id guess roughly 1/64th of an inch..maybe less it's hardly a concern that's how miniscule or a problem it is to me.
As long as it doesn't display screen issues and get dirt beneath I'm fine with it.
It's not falling apart and I use an otterbox anyhow.
It would be far more realistic to let the phone grow old.... maybe drop it ...crack something let wear take place....so it looks legit... have a good reason to get an exchange/assurion claim.
Sent from my HTC One using xda app-developers app

lojak29 said:
Half of the top of mine is gapped from between the head jack and the power button all on the left side id guess roughly 1/64th of an inch..maybe less it's hardly a concern that's how miniscule or a problem it is to me.
As long as it doesn't display screen issues and get dirt beneath I'm fine with it.
It's not falling apart and I use an otterbox anyhow.
It would be far more realistic to let the phone grow old.... maybe drop it ...crack something let wear take place....so it looks legit... have a good reason to get an exchange/assurion claim.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Can you post a photo of the gap? I'm scared of getting one with more problems though
Sent from my HTC One using xda premium

I don't know about T-Mobile, but I know many international customers have gotten warranty exchanges because of gaps. If the gap is big enough that it bothers you, ask for an exchange. It is definitely ridiculous on some units I've seen.
About charge times, it charges normally up to about 90% then slows down much more than most phones. I think it's very well-implemented given the totally non-repairable nature of the phone. I just finished charging an hour ago, and it charged from about 30% to 90% in under 2 hours, then spent another hour going from 90% to 100%. It's much better to charge slowly at the high end and preserve the health of the battery. Also most people probably know this, but charging over USB from a computer is much, much slower than using a wall charger (and wall chargers vary in power output as well).

Can I just go in a T-Mobile store and ask for an exchange for the small gap? & they'll replace it?
Sent from my HTC One using xda premium

enigma2023 said:
Greetings to all the XDA community. I felt like i had a bunch of different problems with my new HTC One, that encompassed a few different threads, so i was wondering if Im the only one with such problems. If any of you had experienced one or all of these problems please let me know what you did to fix them. I appreciate your input, first time HTC owner here
1. Battery life very very subpar. Charged it for 4hours out of the box before using the first time, battery fell from 100 to 20 in 5 hrs of regular use.
2. Battery charge time is terrible. Takes 3 hours to go from 30% to 95%.
3 Wifi scan range is horrible. My Note 2 picked up 2 bars of wifi in my room, while the One cant even connect. Sitting 10ft from the Router, bars keep fluctuating from 4(max) to 1, sticking to 2 bars mostly. I dont want to burn through my cellular data allowance atleast at home.
4 Camera resolution in very average, I know its only 4 "ultrapixel", but it could be muh sharper even with that.
5 and ofcourse, the legendary capacitive buttons, especially the Back button. Unresponsive half the time, responsive after 3 soft touched (and one frustrated one). I dont mind them lighting off at times, but the unresponsiveness is unacceptable.
The build is gorgeous, no problems anywhere. The speakers are just awesome. The phone feels amazing in hand. But if i cant get wifi in my own house, and the buttons keep being so stubborn, i cant spend 2 days with that, let alone 2 years. Am i being too picky here?I hope so, cuz i REALLY love this phone for its PROs.
Please let me know what you guys think!! Thanks!!
Click to expand...
Click to collapse
I am having the exact same problem as you (#5 above) with the capacitive buttons. The Back button doesn't respond half the time. It is really frustrating. The Home button too respond especially when double tapping to bring up the recent apps list it doesn't respond like half the time. I thought maybe it was a software issue. I guess it's a defective device then?

I have read that the buttons can be fixed through a software update by htc, though I have no idea when tmobile might push it out. For people in Europe with the same problem, they claim the OTA fixed it.
If that's the only problem you have, it may be with waiting for the ota or a custom rom with fixes.

AttachedSilver said:
Can I just go in a T-Mobile store and ask for an exchange for the small gap? & they'll replace it?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Would you actually return the phone cause of a gap?
Sent from my HTC One using xda premium

shook187 said:
Would you actually return the phone cause of a gap?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Well it is advertised as zero gap
Sent from my HTC One using xda premium

As long as u are covered under buyers remorse, they will take a return and give u a brand new phone for whatever reason, or so they have told me over and over..call the place u got it from and find out how long you have got till that remorse period ends

enigma2023 said:
As long as u are covered under buyers remorse, they will take a return and give u a brand new phone for whatever reason, or so they have told me over and over..call the place u got it from and find out how long you have got till that remorse period ends
Click to expand...
Click to collapse
They will replace it if they even have anymore in the store. Most stores are completely out of it
Sent from my HTC One using xda app-developers app

I got mine online, so im not sure of in store availability.

Thanks to each and everyone for your valuable advice and experiences. After countless hours of online research and tech support, I have come to the conclusion that a lot of people are having a at least one issue out of the box with their phone. HTC seems to have rushed this phone into the market in an effort to beat the S4 in timing, but in doing so they have caused quite a few quality control issues with undoubtedly the best smartphone at this time.
I bought a S4 to compare side by side before I made my decision, and after days of deliberation it seems that the One is superior to the S4 only in the flawless design and excellent speakers. This is purely my opinion, but after putting them side by side in my room, and seeing full wifi bars on my s4 and the one struggling to get just one, I must with heavy heart return my One. I came from a note 2, looking for a 1080p display and connectivity for my media consumption, and HTC could only provide one (pun unintended).
With all of you struggling with issues with your phones, good luck. I guess I'm staying samsung for now.

My older HTC One X also has poor wifi in my house. My iPad picks up signal great in my house but the minute I start walking away from my wifi router the HTC One X drops connection. Seems like wifi reception is not their strong point in all their smartphones.

Related

[Q] Are you 100% satisfy with your E3D? Why/why not?

Are you 100% satisfy with your E3D? Why/why not?
Had mine for two weeks now...
Can't say I'm that happy. Random reboots, reception issues, and things like my battery discharging even though its plugged into my USB annoy me.
Stickin with it though, I have faith in this thing.
I am very satisfied with it in an "off-the-shelf" capacity. There is virtually no lag, and does everything I would expect from a non-rooted phone very well.
I don't have any of the issues though. No reboots, screen issues etc.
Once it is perm rooted it will be perfect.
Sent from my PG86100 using XDA Premium App
Am I the only one with a perfect E3D? I've been reading threads from other site as well. A lot of people had problems. On the released date, I called sprint rep to upgrade. Ever since the day I received it, never had any problem, but for some reason still not satisfy. Maybe because there's no permanent root s-off?
504_Beezy said:
Are you 100% satisfy with your E3D? Why/why not?
Click to expand...
Click to collapse
Not with the rattle or sprint store in my area they wouldn't swap my phone lady at the main store was a ***** to me and said they all rattle then wentt and *****ed about me to manager and he did no help. Calling Sprint and dropping names .
Senorkabob said:
Had mine for two weeks now...
Can't say I'm that happy. Random reboots, reception issues, and things like my battery discharging even though its plugged into my USB annoy me.
Stickin with it though, I have faith in this thing.
Click to expand...
Click to collapse
Lmao mine takes about 6 to 7 hours to charge and it will sit at 99% and keep charging succks lol think its staying awake .
I was happy with the EVO but not Sprint. Sadly i blows in my area (or PR entirely) dropped calls, goes straight to roaming in the first floor of my house, average data speeds or 200kbps and a all time low of 7kbps etc. It wasnt worth the switch from TMO. Good thing they let me reactivate before 30 days of cancellation and its like it never happened im back at 5mbps land and my phone works at home now horray!!! Bummer since the 3VO was a nice peice of kit
Sent from my HTC Glacier
I'm very happy no issues at All!! May be the green tint on the pics but it doesn't bother me.at all cuz of the Camera Effects u can change colors and stuff, battery life has been great
Ohhh I found a bug, my bootloader still says S-Off lol
Sent from my PG86100 using XDA Premium App
For me i am Happy but would be happier if the stuff was better implemented, seriously HTC no Hardware Acceleration for 2D or Browser, They could have just taken the stuff from CM and put in, Also Animations aren't that smooth, when i plug in via USB the screen responsiveness goes down. 3D is something i am loving. Woulf be happier if they had put in a 8mpx camera in there to go with a 5mpx or just 2 8mpx
This phone gives me a boner every time I turn the screen on.
Everything is pretty much perfect except for the green tint thing and I'm hoping they'll fix that with a future software upgrade. If not, it's still not a deal breaker for me.

Screen Discoloration

Just got my Inc4G, and there is a yellowish tint/hue at the top of the screen. Anyone else have this problem. Its pretty noticeable on a white background.
Not on my unit that I can tell. Guess just get replacement unit.
Sent from my Dinc4g
Nope, no issues here.
Seems the issues has gone away, all is good now!
Sent from my Inc4G
A62335 said:
Seems the issues has gone away, all is good now!
Sent from my Inc4G
Click to expand...
Click to collapse
Soooo, how long did it take for this discoloration to go away? Because I just realized that I've got it too.
I only noticed it when I turned the brightness all the way up and played an episode of "Firefly" on Netflix to kill the battery. When the phone automatically turned off, the discoloration was very obvious against the whiteness of the splash screen. I usually keep the screen brightness fairly low to conserve battery, plus my wallpapers are rarely brightly colored. I wouldn't have noticed it otherwise.
(And this is why I've never been an early adopter; I like for the bugs to be worked out before I buy something. Damn you, Verizon, for forcing me to an early upgrade.)
Took about 5 hours of on screen time
Sent from my Inc4G
Well, the iPhones/iPads had this problem. It's simply the adhesive that bonds the display to the glass. It likely hasn't fully cured and using the phone is enough to heat it up and have it fully cure
A62335 said:
Took about 5 hours of on screen time
Sent from my Inc4G
Click to expand...
Click to collapse
Yeah, this is weird. It's gone now. The screen has been off for the past several hours while I slept. I wonder if it will come back after a few hours use. I certainly hope not. Does anyone have any idea what might cause this?
Sent from my ADR6410LVW using xda app-developers app
dymmeh said:
Well, the iPhones/iPads had this problem. It's simply the adhesive that bonds the display to the glass. It likely hasn't fully cured and using the phone is enough to heat it up and have it fully cure
Click to expand...
Click to collapse
^ read up one.
Had this issue as well... it hadn't gone away by today so I returned mine and got a new one.
The discoloration is back now. I've had the phone in my possession for just over 24 hours but I don't think the screen on time has exceeded five hours. If it doesn't permanently go away in the next weeek I suppose I'll try my first phone exchange at Best Buy.
Sent from my ADR6410LVW using xda app-developers app
Mine went away completely and hasn't come back. I've been on this thing constantly though.
Sent from my Inc4G
A62335 said:
Mine went away completely and hasn't come back. I've been on this thing constantly though.
Sent from my Inc4G
Click to expand...
Click to collapse
Yeah, that's why I plan on giving it a week before I try to exchange it. I've been putting on a Netflix video and just letting it run too. Hopefully that will hasten this discoloration's permanent disappearance.
Sent from my ADR6410LVW using xda app-developers app
Ok, this is annoying. I exchanged my phone and the new phone has the same exact issue. Must be a bad batch.
Sent from my ADR6410LVW using xda app-developers app
First post here, hello all. Got my phone on friday last week and noticed a yellow spot (mine was in the lower right, basically on top of the 4th icon in the default dock)
I believe this is spot due to heat. It will show up when I am messing with the phone a lot, but if I set it down or power it off it will go away. I am not surprised to see others are having the same issue, but I was a little surprised to see that the spots were in different locations. I figured there was an especially hot component house behind my spot.
Interesting...
I have two of these phones now with no issues. Must be some bad batches out there... *sigh* c'mon HTC, quality control.
*Madmoose* said:
Interesting...
I have two of these phones now with no issues. Must be some bad batches out there... *sigh* c'mon HTC, quality control.
Click to expand...
Click to collapse
I also cannot report having this issue. However, for the people who do have the issue, considering how cool this phone runs, I'm not sure general use would be enough to heat it up to a temperature that would affect the adhesive if that's the problem. Maybe leave the phone on the charger at max brightness on a white screen for a while?
IceWilly said:
I believe this is spot due to heat. It will show up when I am messing with the phone a lot, but if I set it down or power it off it will go away. I am not surprised to see others are having the same issue, but I was a little surprised to see that the spots were in different locations. I figured there was an especially hot component house behind my spot.
Click to expand...
Click to collapse
The employees at Best Buy also thought it's due to heat. I honestly think it's just a few bad batches. I exchanged my phone at the same Best Buy where I originally purchased the phone, and second phone has the same discoloration in the same exact spot as the first phone. I plan on exchanging my phone one last time before the 30 day exchange period is up and hopefully the batch in stock at that time won't have this issue.
polarimetric said:
I also cannot report having this issue. However, for the people who do have the issue, considering how cool this phone runs, I'm not sure general use would be enough to heat it up to a temperature that would affect the adhesive if that's the problem. Maybe leave the phone on the charger at max brightness on a white screen for a while?
Click to expand...
Click to collapse
On two occasions I tried watching a few shows on Netflix on full brightness for at least an hour. After the hour was up, the discoloration was definitely more visible; there was no lessening of the spots. Perhaps I didn't run it long enough.
Sent from my ADR6410LVW using xda app-developers app
dbrits said:
The employees at Best Buy also thought it's due to heat. I honestly think it's just a few bad batches. I exchanged my phone at the same Best Buy where I originally purchased the phone, and second phone has the same discoloration in the same exact spot as the first phone. I plan on exchanging my phone one last time before the 30 day exchange period is up and hopefully the batch in stock at that time won't have this issue.
On two occasions I tried watching a few shows on Netflix on full brightness for at least an hour. After the hour was up, the discoloration was definitely more visible; there was no lessening of the spots. Perhaps I didn't run it long enough.
Sent from my ADR6410LVW using xda app-developers app
Click to expand...
Click to collapse
I think we should start taking pictures and circling the spots. I will post mine later tonight. If it is indeed some screen defect or adhesive problem, that could explain why it was happening in different spots (if it is) If the heat spots are clustered in one area, maybe there is some specific component producing heat in that area that is discoloring it locally.
IceWilly said:
I think we should start taking pictures and circling the spots. I will post mine later tonight. If it is indeed some screen defect or adhesive problem, that could explain why it was happening in different spots (if it is) If the heat spots are clustered in one area, maybe there is some specific component producing heat in that area that is discoloring it locally.
Click to expand...
Click to collapse
Yeah, I had the same thought about the components. I'll try and take a picture later this evening.
Sent from my ADR6410LVW using xda app-developers app

If Your Rezound Has Heat/Power Problems

I just want to say that if you have chronically high temperatures and short battery life, you might want to seriously consider that your phone is defective.
I just replaced my Rezound due to an intermittent problem with the touch screen (the problem only occurred when the phone was hot, lol). I was able to port a nandroid of my old device onto the new one, making sure that radio/kernel versions were identical, and all the problems I ever had are completely gone.
I just used the new phone for over an hour. The temperature is under 100F, and my extended battery is at 90% None of this would have been possible with the old device. I'm beginning to count the touchscreen failure that prompted me to make a warranty call as a blessing.
A lot of time and effort have been expended here to deal with this power-sucking heat problem. I don't know if it's something you can configure away, but I don't believe you shouldn't have to. Some people complain that the Rezound is too hot. When others say it's not so hot, I think we just write that off to the fact that everyone uses the phone differently. Well, I'm thinking maybe it really is just your hot phone that's the problem.
I've seen users dump their application list in the search for the culprit. How much time did Scott Crosler spend mixing and matching kernels to find the cause? It had gotten to the point that I wouldn't talk on the damned thing for more than a few minutes because it was uncomfortable to be holding that hot brick up against my head.
There are threads where people compare the hottest temperatures they've observed on their phones. We take for granted that this phone runs hot. Well, it doesn't. Maybe your phone runs hot, but other phones do not.
This is an expensive device. You'll end up paying hundreds of dollars for it by the time your contract runs out. If your phone's running hot, and you've been looking for the source, or if you've resigned yourself to a phone whose use has to be moderated to keep it from getting too hot or running down the battery prematurely, then I'm here to tell you that you might want to swap that sucker out for another one that works right.
I just got my third fix it rezound where people had similar problems. On the most recent phone, it was really slow, I mean really really slow with everything. It was also having a high heat/excessive drain problem. The guy bought two new phones because he wanted something faster. Unfortunately he had rooted his wife's phone against my advice so they were probably identical.
After I received it and saw the phones behavior I understand why he got a new phone.
The first thing I did was s off it, then I flashed a new RUU and did the entire process twice.
That eliminated almost all of the problems, performance wise it was running great. But the battery was shot. It had just suffered way too much temperature abuse. I put a new battery in it and its like a different phone, its rock solid.
I agree with the guy in the first post. If you've been fighting issues like that, and you flash a stock RUU and are still having problems after trying a new battery (as in one that wasn't in your phone back when the firmware was wonky or when you were running mismatched firmware and patching the broken stuff, send that sucker back. Get a replacement, because its an amazing device when its right.
Sent from my ADR6425LVW using xda premium
I've had 2 this week and sent them both back. The one I have now is my second one which has a messed up front camera that I got back in February. The first one they sent me earlier this week for over 120 degrees just from charging. That was the first one I experienced with actual heat problems... The second one I got yesterday had a seriously screwed up proximity sensor so I put it back in the mail about an hour later. I sent them an email so we will see what they say I'm not really sure what I'm supposed to do, I literally do not have time to worry about a defective phone that I have spent close to 800 dollars on.
platinumrims said:
I've had 2 this week and sent them both back. The one I have now is my second one which has a messed up front camera that I got back in February. The first one they sent me earlier this week for over 120 degrees just from charging. That was the first one I experienced with actual heat problems... The second one I got yesterday had a seriously screwed up proximity sensor so I put it back in the mail about an hour later. I sent them an email so we will see what they say I'm not really sure what I'm supposed to do, I literally do not have time to worry about a defective phone that I have spent close to 800 dollars on.
Click to expand...
Click to collapse
You're heat issues sound kernel related. I was able to make my phone behave the same way with a custom kernel.
loonatik78 said:
You're heat issues sound kernel related. I was able to make my phone behave the same way with a custom kernel.
Click to expand...
Click to collapse
No the phone I have now has no heat issues. I'm saying the CLN replacement they sent me got super hot just from charging. i sent it back lol. It was completely stock
It was revision A, the second one I got with the proximity issues was an XA, the one I currently have is an XE I got it back in Feb
I don't consider my phone to have heat problems, but others would. It will get to 117-118 on 4g streaming. This has been consistent across both rezounds I've had. If I switch over to wifi, phone doesn't touch 100. I think its just the 4g radio on top of everything else.
Curious to the OP, are these better temps on wifi, 3g or 4g?
nrfitchett4 said:
I don't consider my phone to have heat problems, but others would. It will get to 117-118 on 4g streaming. This has been consistent across both rezounds I've had. If I switch over to wifi, phone doesn't touch 100. I think its just the 4g radio on top of everything else.
Curious to the OP, are these better temps on wifi, 3g or 4g?
Click to expand...
Click to collapse
Your temps are pretty much normal. Mine will stay around 110 streaming Netflix on 4g which is very good I think. But 120 is supposed to be max but is nothing for this phone
Sent from my Rezound using Tapatalk 2
platinumrims said:
No the phone I have now has no heat issues. I'm saying the CLN replacement they sent me got super hot just from charging. i sent it back lol. It was completely stock
It was revision A, the second one I got with the proximity issues was an XA, the one I currently have is an XE I got it back in Feb
Click to expand...
Click to collapse
I think it definitely is a hardware rev issue. I've got one of the "good" rev B. phones and I rarely see over 100 degrees in a controlled (indoors) environment no matter how hard I push it. My wife's Rezound is a rev. XA "pink button" phone and it gets hot and does all kinds of crazy things I've never seen on mine.
I should also note mine is overclocked at 1836 while hers is bone stock never even been unlocked.
Sent from my ADR6425LVW using xda app-developers app
I am on my third Rezound because of heat issues. I love the phone, but this heat issue has been something a lot of us have been complaining about since the phone came out. Verizon has been good about replacing the phone, but I have lost several batteries because of the heat issue. Once the phone gets to hot, it starts cooking the batteries. At least that was what I told.
I agree that if your phone is overheating, you do want to get it replaced. My third phone heats up when I am watching NFL Redzone. I have not had it overheat like the other phones but it does get quite hot. If I had a complaint about this phone, that would be my one complaint, it gets to hot.
Sent from my Transformer Prime TF201 using Tapatalk 2
Mine heats up when outside and when using screen at 100, but I live in Florida with temps in the 90s, so I come Indie and cool off. It can do a lot in the heat like for short calls and taking pictures but no angry birds on the beach.
Sent from my ADR6425LVW using xda app-developers app
nrfitchett4 said:
I don't consider my phone to have heat problems, but others would. It will get to 117-118 on 4g streaming. This has been consistent across both rezounds I've had. If I switch over to wifi, phone doesn't touch 100. I think its just the 4g radio on top of everything else.
Curious to the OP, are these better temps on wifi, 3g or 4g?
Click to expand...
Click to collapse
Seems better everywhere. I am doing an apples-to-apples comparison, though. On my home WiFi, the old phone would get up into the 120s with continuous surfing. The replacement phone is almost 20 degrees cooler. It's comfortable to hold, and I'm not constantly wondering if my hand is getting microwaved.
I'm on my second Rezound, and this one gets hot as balls. My original one didn't but I had to get it replaced because the data radio was constantly shutting off due to a botched s-off or it was failing. It will be a year next month that I've had it. I'm probably going to ditch it for one of the Nexus devices soon.
Well VZ sent me some lame email this afternoon apologizing and saying I should get another rezound tomorrow. If this one is messed up I'm taking it to the store and throwing it at someone.
Just out of curiosity what exactly was the touch screen issue you had?
I've felt that when mine get warm/hot the touch screen is either less responsive or inaccurately processes the touch to a different location on the screen.
Is this the problem you (and apparently others) are experiencing?
I guess I'll have to see if I'm still covered to get my four replacement b/c otherwise I really love this phone (as long as I don't go to far from a power source).
A (rezondingly confused) bug
Sent from my subtle and sublime Viperized Rezound.

Trying to get a replacement DNA

I have 3 issues with my current phone.
1- It has a bright spot on the screen. I'm not sure if it is a bright pixel or what but it only glares when I am on a white screen and it is about the size of a period.
2- My speakerphone sounds blown... it crackles every time i use it.
3- My phone takes 8+ hours to charge no matter what charger I am using. OEM or not.
Now. Do you feel any of those issues would get a replacement? I do not have insurance but my phone is still under warranty since I got mine in February.
Try a program called dead pixel test(market) and then tell Verizon your results. I always run my refurb phones through a battery of tests.
To your last? Are you rooted? If so change kernels and or calibrate your battery and steal your kids chargers and test.good luck
PS I gave you a free txs
Æaa..\~/
takota6 said:
Try a program called dead pixel test(market) and then tell Verizon your results. I always run my refurb phones through a battery of tests.
To your last? Are you rooted? If so change kernels and or calibrate your battery and steal your kids chargers and test.good luck
PS I gave you a free txs
Æaa..\~/
Click to expand...
Click to collapse
Not rooted.
The dead pixel test puts that black menu bar at the bottom of the screen.... and that is where the issue is.
mwl1119 said:
I have 3 issues with my current phone.
1- It has a bright spot on the screen. I'm not sure if it is a bright pixel or what but it only glares when I am on a white screen and it is about the size of a period.
2- My speakerphone sounds blown... it crackles every time i use it.
3- My phone takes 8+ hours to charge no matter what charger I am using. OEM or not.
Now. Do you feel any of those issues would get a replacement? I do not have insurance but my phone is still under warranty since I got mine in February.
Click to expand...
Click to collapse
Sound like excellent reasons to get a replacement.
Where did you get it?
Sent from my HTC6435LVW using xda app-developers app
Went ahead and took it into Verizon and they plugged it in to see what it did but that didn't matter as soon as the chick saw the spot on the screen she ordered my replacement.
A lot easier than I expected and whole lot easier than things were with T-mobile.
mwl1119 said:
Went ahead and took it into Verizon and they plugged it in to see what it did but that didn't matter as soon as the chick saw the spot on the screen she ordered my replacement.
A lot easier than I expected and whole lot easier than things were with T-mobile.
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Click to collapse
I've always had good experiences with Verizon like that. Normally the most I've seen the do is check for water damage. They're usually very understanding and don't mind helping out if they can. That's why I love big red!
So I have a similar screen issue, but mine is a blue haze in the middle of the screen. Also been having the SIM card error problem. I called VZW today and they're sending me one of the certified like new devices. However, they did mention if there was any damage to the phone I would be charged $299. I mentioned that the plastic cover over the charging port had broken off like day 2 I had the phone. She said she's not sure if that would or would not be considered enough damage to charge the fee. Has anyone sent it back with the broken cover and had any issues being charged?
These are the terms for a certified like new device as written up by Droid-Life.
http://www.droid-life.com/2011/03/3...nt-program-phone-protection-plans-now-a-must/
Sent from my HTC6435LVW using xda app-developers app
Verizon has been good about replacements. Sadly I am on my third. First one had a broken headphone jack, replacement had a stuck pixel, and now I'm hoping for no more problems haha.
Sent from my Nexus 7 using Tapatalk 4 Beta
Mnorton1228 said:
I've always had good experiences with Verizon like that. Normally the most I've seen the do is check for water damage. They're usually very understanding and don't mind helping out if they can. That's why I love big red!
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Yea I'll say we get screwed on the bill but every time I've had an issue like that they've been good about it.
Sent from my HTC6435LVW using xda app-developers app

just got this

This phone blows the s4 out of the water. Love it. Don't think twice about getting this phone
Agreed, best phone I've had in a while.
Sent from my Nexus 7 using Tapatalk 2
i've got one coming in the mail, but im worried about a couple things people dont like. I'm wondering how you guys are dealing with them. i hear the speakerphone isnt too good, are you guys using volume boost or some kind of app to make it louder. im also hearing people are having issues with knock on, having to do it 3 or 4 times before the screen comes on.
i think my biggest concern, and its not an actual problem with the phone. is LGs drop in value so fast, ill probably play it with for a week and stick with my s4 till the phones done dropping in price in about a month.
jmill75 said:
Agreed, best phone I've had in a while.
Sent from my Nexus 7 using Tapatalk 2
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Click to collapse
Coming from the Droid Incredible, then the Galaxy Nexus, then this - well, the tech has come a long way. I should probably post this in a separate thread, but do the buttons being on the back bother anyone? Because they don't bother me at all. I was a little surprised actually.
its good to hear that from more and more people. i imagine when you click on the back button it pushes the phone forward because of the force it takes the push the button but sounds like no ones having an issue with it.
I also love this phone
Sent from my LG D800 using xda free because xda pro is broken!!!!
thatg said:
i've got one coming in the mail, but im worried about a couple things people dont like. I'm wondering how you guys are dealing with them. i hear the speakerphone isnt too good, are you guys using volume boost or some kind of app to make it louder. im also hearing people are having issues with knock on, having to do it 3 or 4 times before the screen comes on.
i think my biggest concern, and its not an actual problem with the phone. is LGs drop in value so fast, ill probably play it with for a week and stick with my s4 till the phones done dropping in price in about a month.
Click to expand...
Click to collapse
speakerphone? umm im not spoiled since I'm coming from the GNex but i've had a good call yesterday on speaker. knock on issues? i've had one while i was driving and wanted to check the phone layin on the center dash. it woudn't but i guess it was a sign that i shoudln't be on the phone while driving. i've had it for a couple of days and i love it. Rooting is next on the list.
Awesome phone! :thumbup:
Sent from my Nexus 7 using Tapatalk 4
I'm off to the store to pick one up myself. See you guys in a few hours lol
thestrangebrew said:
I'm off to the store to pick one up myself. See you guys in a few hours lol
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Click to collapse
Lucky, stupid sprint:/ preorder on October 11the. The faaacck
Sent from my EVO using xda app-developers app
thatg said:
i've got one coming in the mail, but im worried about a couple things people dont like. I'm wondering how you guys are dealing with them. i hear the speakerphone isnt too good, are you guys using volume boost or some kind of app to make it louder. im also hearing people are having issues with knock on, having to do it 3 or 4 times before the screen comes on.
i think my biggest concern, and its not an actual problem with the phone. is LGs drop in value so fast, ill probably play it with for a week and stick with my s4 till the phones done dropping in price in about a month.
Click to expand...
Click to collapse
Speakerphone & call quality works fine for me, but each person seems to have diff exp when it comes to them. Honestly, this phone could produce NO SOUND and i'd prolly STILL use it, lol
as for Knock On, it takes a few awhile to a) realize you have to tap on a "clear spot" on any homescreen, not over an icon or you will launch it, little bit of learning curve, ppl soooo exaggerate... b) it seems to respond MUCH better to 'tap" from fingertips, not a "knuckle"...And most imp, if you find always, "looking for a cleared area to tap" to turn your device off, just double tap anywhere up by notifications, and it works EVERYTIME!
Do not be worried, within 10 minutes of opening the box, i can almost guarantee you will be totally sold on this phone...
Those "negative Nellies" are prolly the type that HAVE to find something to complain about...Every forum has 'em!
Ms D
I don't really use speaker phone so I can't comment, Bluetooth has worked well for me though. As far as knock on, if I have had my screen off for a long time, I find one initial touch and then doing knock on works 100 percent of the time.
And I actually like lg's keyboard! No one has mentioned it.
Sent from my LG-D800 using xda app-developers app
Yeah the speaker is a little weak in my opinion. Other than the HTCone i would say that all phone speakers are mediocre.. some are just a little better and some a little worse... I would say the lg g2's speaker is in the middle.. and if anything a little worse.. still it works and does the job for me. As far as Knock on/off .. It's a fantastic feature.. if the screens been off for 20-30 minutes it works the first try.. if it's been hours since you've touched your phone it seems like it takes 2 sets of knocks.. not a big deal though.. awesome feature! I've been transferring info/data/progs from my gs2 the last couple days and have noticed myself knocking on the GS2.. pretty funny but it's seems natural even after the first day!
Love the LG keyboard, I was using a leaked version on a rooted Optimus G and its the best kb I've used and it comes with 4 skins I believe. Knock on and off is imo the best feature out of all that any company has come up with in the last batch of flagships. I'm talking dynamic notifications, and always listening crap. Also nice to see they use the only feature I actually used on my old S4, smart screen to detect your still looking at screen and display stays on. I love the drag up feature to access quick access items, they added tons of options to the launcher more in line with an aftermarket one to a degree with icon changing, screen transitions and such.
Speaker isn't the worst, but it isn't the best either. Scale of 1-10 I would give it a 6 in accordance with my experience with other phones. It's very usable but won't win any awards for speaker sound, like the HTC One.
As far as knock on; when the screen is on, "tap off" works flawlessly when tapping the bar on the top or any open unused area on the screen. When "tapping on" the phone I tap three times and it works every time. Sometimes double tap doesn't work the first time when the screen is off.
tri0xinn said:
Yeah the speaker is a little weak in my opinion. Other than the HTCone i would say that all phone speakers are mediocre.. some are just a little better and some a little worse... I would say the lg g2's speaker is in the middle.. and if anything a little worse.. still it works and does the job for me. As far as Knock on/off .. It's a fantastic feature.. if the screens been off for 20-30 minutes it works the first try.. if it's been hours since you've touched your phone it seems like it takes 2 sets of knocks.. not a big deal though.. awesome feature! I've been transferring info/data/progs from my gs2 the last couple days and have noticed myself knocking on the GS2.. pretty funny but it's seems natural even after the first day!
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Click to collapse
Speaker volume for both media and speakerphone can be fixed if u r rooted. Its pretty easy. There is a xda thread on how to do this.
Sent from my Motorola Photon 4G using Tapatalk 2
Anyone else usb cable go in so snug that it is a pain to pull out? I'm with T-Mobile, I mean its in their so tight I could use it to rappel with as in toss the phone end onto a building ledge and then climb up the cable.
I have the Verizon version and it does fit very snug.
Sent from my VS980 4G using Tapatalk 4
shaungregg said:
Anyone else usb cable go in so snug that it is a pain to pull out? I'm with T-Mobile, I mean its in their so tight I could use it to rappel with as in toos the phone end onto a building ledge and then climb up the cable.
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Click to collapse
Yes. It actually pulls my BodyGlove case off. LOL I'm on the AT&T variant and I'm guessing the pins will get worn down a bit after a while.
ericdabbs said:
Speaker volume for both media and speakerphone can be fixed if u r rooted. Its pretty easy. There is a xda thread on how to do this
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Click to collapse
Viper? Was curious if anyone has tried it yet

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