Related
http://phandroid.com/2010/10/05/skype-for-android-now-available-worldwide/
Edit
that's right, is doesn't work on the Vibrant.
guess what it does not work on vibrant 2.1
amorek13 said:
guess what it does not work on vibrant 2.1
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Click to collapse
It appears that it doesn't work on any galaxy s phone..
Sent from my SGH-T959 using XDA App
It's a POS app
no Video calling
no group calling
They waited this long to release this Garbage?
Fring was doing an excellent job, until Skype shut them down.
UGH SKYPE is a POS company
Galaxy S owners get the shaft ... yet again! Maybe we should just recognize the fact that AT&T/iPhone 4 is the best game in town and quit trying to play catch up.
There is a GPS fix that allows it to work excellent. Get over it.
dcchristopher said:
Well, at least we all now know a little more about the two of you. I don't blame you entirely for your disgraceful behavior. Surely your upbringing had a lot to do with it.
I don't see how what I said was inflammatory but perhaps it was misperceived. Allow me to explain: I paid $500 for this device. I honestly don't even need the phone aspect of it. I just need it to access the internet (email, web, etc), then as a media player, and then occasionally as a GPS device. The calling capabilities are literally icing on the cake. Let's just skip the whole GPS part since that needs no introduction. It simply doesn't work (unless you consider your location jumping around every 10 seconds "working" ... yeah, what fun it is to be hearing erroneous directions from your GPS device). T-mobile's voice and data services have been quite paltry in my experience. Calls drop quite often and that's something many Tmo subscribers complain about, especially near downtown and on a NexusOne. Moreover, data takes FOREVER to connect. I could be getting 4mbps/2mbps one second, then 750k/300k the next, then incessant data connection attempts with no data being transmitted ... until I reboot my phone. WTF??? A month ago I was driving from Dallas to San Antonio and got nothing but Edge the whole way down ... all along an interstate highway (albeit one of the worst I've ever seen) ... the phone was even occasionally switching to "G" and it took me forever to remember what that stood for ... GPRS!!! I haven't seen that since the 90s.
If you guys think it is acceptable to get ripped off like that, for hardware and services, by all means continue condoning and promoting Tmo and Sammy's failures and inaction by rewarding them for all that. These phones went on sale 7/15, around the same time Tmo announced their HSPA+ network. Three months later, you expect at least "an" action. No credits, no buy-backs, no remedies ... only failed promises. If you bought a car that couldn't perform as advertised and spec'd, I'm sure you would act differently.
But ... judging from your comments above, you guys are entirely worthy of your fate.
Best,
DCC
P.S. I dislike Apple fanboys just as much as the next guy but at some point we all need to man up to the facts ... the iPhone has the best user experience ... and Windows Phone 7 offers the best development experience (trust me, I have written/am writing apps for all three). The only thing positive about Android in my opinion is the tight integration of all the Google apps and services ... which oddly are not favored by many Android fans on this site ... in addition, they are increasingly being integrated in the other platforms as well (albeit not fast enough). Again, why Android? If it's because you want to be this decade's equivalent of the 90s' Linux geek who spends all day customizing the OS and the environment instead of actually using it and putting to good use, then have fun! Don't feel bad ... most people do not learn from history's lessons either!
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Click to collapse
Believe me I hear you, but you make your case weak. Individual experience differs from Joe to Jane.
The biggest advantage of Android over the other's is the hardware support for every major mobile manufacturer.
And Windows Mobile 7? We will see how the numbers look by the Xmas.
Yes, I am a linux geek, but I didn't purchase my phone because I am one.
As for the OP, Skype went downhill once they went to bed with the big red.
So why do you have a tmo vibrant? Why not get an i*hone? There are pros and cons to any device and any carrier...
Sent from my SGH-T959 using XDA App
lqaddict said:
Believe me I hear you, but you make your case weak. Individual experience differs from Joe to Jane.
The biggest advantage of Android over the other's is the hardware support for every major mobile manufacturer.
And Windows Mobile 7? We will see how the numbers look by the Xmas.
Yes, I am a linux geek, but I didn't purchase my phone because I am one.
Click to expand...
Click to collapse
I really wanted Android to succeed but it hasn't and I'm not necessarily blaming Android itself. I just don't see how I can choose it when the hardware and carrier are dropping the ball. All three (OS, hardware, carrier) are part and parcel. "Hardware support" is not enough when the hardware itself is not cutting it. First the Hero had build quality and connectivity issues, now the Vibrant has an elusive Froyo build and major GPS issues (in response to a previous post, I have yet to see a truly working "fix" and I have installed most if not all of them ... whoever claims it's now perfectly working is smoking something he/she should share with the rest of us).
Thank you for keeping an open mind and I do agree with you that individual experiences will vary but let's agree that this forum is proof that there are major unaddressed problems with this phone.
junkdruggler said:
So why do you have a tmo vibrant? Why not get an i*hone? There are pros and cons to any device and any carrier...
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Click to collapse
Thank you for applying intelligence and not resorting to childish name-calling ... simply put, I left AT&T after a decade of being their customer because my non-iPhone superphones (usually purchased from abroad but compatible with US 3G) were being intentionally disregarded by their network in favor of the iPhone devices out there ... $110 a month for a discriminating data service is not acceptable. iPhones are also a little "too user-friendly" for me. I preferred a more open platform. At this point though, I will settle for a device that "just works". That is what every iPhone user will tell you out there ... the s*** just works. A phone is something that should enable you to do things with it, whether it's productivity, app development, multimedia, services, etc. A phone is not a perpetual hack factory, at least not as a primary device. If people want a side project to play with, great. What I have seen on this forum though is that most people need a phone that works for them, not the other way around.
I am waiting for the first generation WP7 phones to roll out and see what drama will ensue, if any. As you very astutely stated, "there are pros and cons to any device and any carrier". I really enjoy the WP7 mobile app development environment and so long as the phones are not involved in yet another fiasco, I will most likely get one. If not, the iPhone it is.
I'm not trolling and I do not mean to offend hard-core Linux super-users/developers but this business of shoddy phones, shoddy service and endless "hacking" is not right when we're all paying 50-100 a month for service and 200-500 for devices. I am surprised that people are not up in arms about it. There really needs to be a class-action lawsuit over this. I know, a handful of lawyers will just make a shipload of money. Still, companies cannot get away with this sort of negligence. This isn't the first time and it sure as heck won't be the last.
Vote with your dollars and best luck to you,
DCC
If browse over the iphone forums you will see the plethora of posts complaining about this and that on the iphone too.
There is no magic cookie cater for anything, you will always find something to be not up to your standards.
What confuses me the most is people complaining about the features that are not being the prime in the market cliché they are shopping - for instance, neither Android nor iOS are good examples of the enterprise use, but people still insist that my phone does not integrate well with my corporate Exchange environment the way I *want* hence the product sucks.
Everything has its pluses and minuses, it's up to an individual to weigh in the pros and cons to make a conscious buying decision.
lqaddict said:
If browse over the iphone forums you will see the plethora of posts complaining about this and that on the iphone too.
There is no magic cookie cater for anything, you will always find something to be not up to your standards.
What confuses me the most is people complaining about the features that are not being the prime in the market cliché they are shopping - for instance, neither Android nor iOS are good examples of the enterprise use, but people still insist that my phone does not integrate well with my corporate Exchange environment the way I *want* hence the product sucks.
Everything has its pluses and minuses, it's up to an individual to weigh in the pros and cons to make a conscious buying decision.
Click to expand...
Click to collapse
I really want to say "I hear ya" but here's the deal ...
a) I glanced over the iPhone fora and I am not seeing anything glaring ... mostly basic user ignorance (configuration / customization issues)
b) all the iPhone users I have asked what their biggest complaint is about their phone give me the same "huh?" look ... their phone just works
c) all the major issues with iPhone 4 were addressed with some sort of fix or another, even if all it took was a rubber band ... I have friends who exchanged their phone well after the 30 days because of the proximity sensor issue (just as an example) ... clearly, Apple took ownership of resolving the deal-breaking issues
When I walked into a T-mobile store after the first 30 days and said "I will not put up with this GPS BS" they kindly restated their return policy, gave me Samsung's support number and sent me on my not-so-merry way. When I contacted Samsung, I was told to simply wait for the update as there was no fix for it so a replacement wouldn't accomplish anything. The customer service rep literally laughed when I mentioned a return of the product for refund.
You're absolutely right ... there will always be issues but this isn't a matter of preference or individual taste ... these companies are failing to deliver what they promised and what we have paid for and rightfully deserve. I am in no way saying that the iPhone is perfect; I'm sure I would have something to complain about from time to time ... but when I borrow friends' phones to "play" with, the iPhone is fast and responsive and hasn't failed me once. Load SpeedTest side-by-side. The "Begin Test" button lights up literally instantly. I know the Galaxy S phones have the same hardware. Why is it they can't be as responsive?
As I previously mentioned, I was with AT&T (or one of the companies it acquired or merged with) for over a decade until the Hero came out and I switched to Sprint. Then I went to T-mobile for the Vibrant. I will just make my rounds until I find something that works. My problem is that I get way too overexcited about the technology and jump ship before it has had a chance to prove itself. Right now the iPhone 4 has proved itself fairly well. As I said though, as a mobile apps developer, I really want WP7 to work out so I will _try_ to wait and see. The development experience is "magnifique!"
Best,
DCC
It's really disheartening to see android sinking like this because if googles ignorant attitude. I agree with you, if google woukd be a bit more proactive like Apple or Microsoft (now that they revamped) and set a standard for the OS requirement, quality control. We can all breath better. I have a bad feeling that once wm7 hit, Android will be the new WM6.5, a cheap buggy and unorganized akternative for manuftre and carriers.
Sent from my SGH-T959 using XDA App
PaiPiePia said:
It's really disheartening to see android sinking like this because if googles ignorant attitude. I agree with you, if google woukd be a bit more proactive like Apple or Microsoft (now that they revamped) and set a standard for the OS requirement, quality control. We can all breath better. I have a bad feeling that once wm7 hit, Android will be the new WM6.5, a cheap buggy and unorganized akternative for manuftre and carriers.
Click to expand...
Click to collapse
Thank you for chiming in. Hopefully Android will survive, even if only because competition is a good thing. I think most of the issues faced today (so-called fragmentation, etc) will be resolved in the re-architecture being introduced in Android 3.0. I'm more concerned about the carriers and hardware manufacturers closing up shop after a phone has been released and only looking forward to the next model. What good is it if Android survives and succeeds if I am the one left holding the dud? "Oh, just pay another two to five hundred dollars." The worst part is that the user/owner community turns a blind eye to the egregious failures in the name of fandom. That is NOT the way to organize and effect change.
dcchristopher said:
I really want to say "I hear ya" but here's the deal ...
a) I glanced over the iPhone fora and I am not seeing anything glaring ... mostly basic user ignorance (configuration / customization issues)
b) all the iPhone users I have asked what their biggest complaint is about their phone give me the same "huh?" look ... their phone just works
c) all the major issues with iPhone 4 were addressed with some sort of fix or another, even if all it took was a rubber band ... I have friends who exchanged their phone well after the 30 days because of the proximity sensor issue (just as an example) ... clearly, Apple took ownership of resolving the deal-breaking issues
When I walked into a T-mobile store after the first 30 days and said "I will not put up with this GPS BS" they kindly restated their return policy, gave me Samsung's support number and sent me on my not-so-merry way. When I contacted Samsung, I was told to simply wait for the update as there was no fix for it so a replacement wouldn't accomplish anything. The customer service rep literally laughed when I mentioned a return of the product for refund.
You're absolutely right ... there will always be issues but this isn't a matter of preference or individual taste ... these companies are failing to deliver what they promised and what we have paid for and rightfully deserve. I am in no way saying that the iPhone is perfect; I'm sure I would have something to complain about from time to time ... but when I borrow friends' phones to "play" with, the iPhone is fast and responsive and hasn't failed me once. Load SpeedTest side-by-side. The "Begin Test" button lights up literally instantly. I know the Galaxy S phones have the same hardware. Why is it they can't be as responsive?
As I previously mentioned, I was with AT&T (or one of the companies it acquired or merged with) for over a decade until the Hero came out and I switched to Sprint. Then I went to T-mobile for the Vibrant. I will just make my rounds until I find something that works. My problem is that I get way too overexcited about the technology and jump ship before it has had a chance to prove itself. Right now the iPhone 4 has proved itself fairly well. As I said though, as a mobile apps developer, I really want WP7 to work out so I will _try_ to wait and see. The development experience is "magnifique!"
Best,
DCC
Click to expand...
Click to collapse
I guess I went to the apple forums before the proximity sensor issues were resolved, and it was Vibrant GPS Redux over there.
I am glad that Apple took care of the problem after a few updates to their iOS, but as with the GPS issues on our phones the proximity sensor should've been caught during the QA, I am not gonna say anything about Antennagate.
Hopefully GPS will be patched for good on the Vibrant too, and no I do not need the proof that it is addressed with the latest update - faster locks does not mean accuracy.
scrizz said:
Fring was doing an excellent job, until Skype shut them down.
UGH SKYPE is a POS company
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Click to collapse
Its those bloody Iphone Users that were clogging up the servers using Fring that caused fring to gett banned from skype
cdill3000 said:
Its those bloody Iphone Users that were clogging up the servers using Fring that caused fring to gett banned from skype
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Click to collapse
Don't let Skype off the hook though ... I used to be a big fan of theirs but they've been very slow with delivering platform-specific clients and they seem to be playing favorites and such. Closing the door on fring, a very, very open solution out there, was a deplorable thing to do.
It doesn't matter folks ... when Google comes out with their VOIP service, and you KNOW they will (Gizmo5 acquisition, etc), all these other (dis-)services will be obliterated. I predict Google will establish its own data-only cell carrier (cause data is all you need anyway) ... hopefully within the next 2-3 years.
I know this thread kinda derailed off topic, but imma put my two cents in.
I do kinda agree with DCC, at my workplace pretty much everyone has some sort of smart phone. When the subject of phones comes up, I am the first one to bang my chest and yell ANDROID~!
But the sad truth is, iphone users like the iphone because IT DOES WHAT THEY NEED IT TO DO. they really dont care about all the stuff we have come to love about android.
So they are happy and content, while we are up till the wee hrs of the morning trying to make our phones have a milli-second faster lol.
And to me its not really trying to make our phones better than the iphone, its me just making my phone better than it was.
I am disappointed in samsung about the lag issue and the gps issue.
I dont complain about it though, cause we are all here at this website to make our phones better than it is from stock. and I am 100 percent sure , once its said and done, this phone will more than satisfy me.
As far as I've read, Fring violated Skype's API and when they were challenged Fring, instead of changing their code, resolved to drop Skype support altogether. It's basically Fring's fault for not playing according to the rules. Fring issued a statement saying that Skype blocked them. It's an unlikely story since Skype has a fairly open API and would be leaving itself open to lawsuit if they did so.
blogs.skype.com/en/2010/07/fring.html
Where are you guys reading or hearing these things from?
cashless said:
As far as I've read, Fring violated Skype's API and when they were challenged Fring, instead of changing their code, resolved to drop Skype support altogether. It's basically Fring's fault for not playing according to the rules. Fring issued a statement saying that Skype blocked them. It's an unlikely story since Skype has a fairly open API and would be leaving itself open to lawsuit if they did so.
blogs.skype.com/en/2010/07/fring.html
Where are you guys reading or hearing these things from?
Click to expand...
Click to collapse
Umm, definitely NOT from either side's highly partial blog, that's for sure ... which, by the way, you are misquoting. Fring did not drop Skype support all together. They temporarily disabled video calls because Skype and the carriers were *****ing about it (due to the excessive load on their networks). Then they were suddenly blocked from routing connections through Skype. This is an obvious behind-closed-doors ganging up of Skype+carrier(s) against Fring who stands alone and is one of the most open companies out there.
I get it, no one here really knows what happened when and why but ... Skype is no victim. On the other hand, the Objectivist in me says Skype should have every right to deny Fring (or any individual, company or group in the world) access to their systems. I just wish they would come out and say it instead of being all sly about it.
dcchristopher said:
Umm, definitely NOT from either side's highly partial blog, that's for sure ... which, by the way, you are misquoting. Fring did not drop Skype support all together. They temporarily disabled video calls because Skype and the carriers were *****ing about it (due to the excessive load on their networks). Then they were suddenly blocked from routing connections through Skype. This is an obvious behind-closed-doors ganging up of Skype+carrier(s) against Fring who stands alone and is one of the most open companies out there.
I get it, no one here really knows what happened when and why but ... Skype is no victim. On the other hand, the Objectivist in me says Skype should have every right to deny Fring (or any individual, company or group in the world) access to their systems. I just wish they would come out and say it instead of being all sly about it.
Click to expand...
Click to collapse
Saying that a company violated API publicly when they didn't is libel.
Just answer the question, your smugness, where did you get your info (especially seeing as you're stating that it's an obvious behind-closed-doors ganging up of Skype+carrier(s) against Fring. I guess you're one of these people behind these closed doors?
Lemme get your "jump to conclusions" board for you.
Hey guys,
I really need to rant a little bit now.
This thread is for everyone creating all those "kill ASUS on facebook/twitter/blog sites" threads.
I really understand your angryness about the initial issues with the Prime, but has anyone of you guys ever thought about that you are doing huge damage to both ASUS and yourself with those hate campaigns?
Best example: "Lets spread information about minor software problems all over the web and its major blog sites"
This is ridicioulus guys... Seriously, ASUS really can't fix for example the serialnumber issue within 3 days...
They need to find out what's wrong first. After that they need to fix the problem. After fixing the testing follows.
All this needs time. And spreading rather unprofessional information all around the web won't speed this up at all.
But now to the main part of my rant: the damage being done to us, the owners of the Prime.
Do you guys really think you are doing anything good with those social attacks?
In fact you are driving many people away from the Prime for reasons which are seriously non-issues.
Lets re-think about the issues and ASUS reactions:
GPS issue: ASUS confirmed, that this might be a hardware problem,
it seems they are starting a bonus program for the ones not happy with the GPS (either 6 more months of warranty or a full refund)
This is actually really embarassing for them, but I couldn't think of any better method to solve this issue
(we are talking about realistic methods here, giving you a free TF700 is not realistic)
The Wifi issue: Well actually we do not know much about this.
ASUS told us it's not a hardware issue, rather an issue of specific batches with wrong firmware. We will see in the future what they can do here
The Wifi/BT issue: As several members found out this is a real non-issue. Speed drops appear across all devices and platforms when using BT and Wifi together. Nothing really to complain about here
Random lockups and reboots and unknown serial number issue: ASUS is aware of these problems, already got fixes and is testing these fixes right now.
Nobody else tests fixes with real customers in a public forum. Thats' great!
Now lets talk about that damage I am always talking about:
Here the facts:
Reporting minor software issue (GPS and Wifi aside here) definitely leads to a smaller customer base for the Prime
Major news sites falsely reported the serial number problem as a hardware problem, leading to confused users which do not want to buy this tablet
Smaller userbases always lead to less support, both from the company and also from our own developers.
Less company support means that we will get less often and lower quality updates for our Prime. The device will be abandonned much faster than devices with large customer bases
Less dev support means less innovating new features from our side, less custom ROMs, less custom kernels, in fact the smaller the userbase the faster the Prime development will go dead
Think of the HTC HD2: the ultimate development phone. Its rather big userbase lead to incredible development. They have everything on that phone: Win 6.x, WP 7, Android 2.x and 4.x, real Linux... Smaller userbases ultimately lead to worse device development
I guess it's already too late, the damage being done by you and the major blog sites is irreparable.
Non tech-focused customers who read Engadget won't get a Prime now.
But these non-tech focused guys are the imporatn part of a customer base.
We tech guys here are always a very minor part of a device's customer base.
Ah and by the way: If you buy a product directly after launch, you have to expect those kind of problems.
I haven't seen any product launch in the last years which had not initial problems and issues. No matter if tablet or phones, HTC or Samsung...
ASUS is always one of the first (the first?) major companies, providing support on xda-developers. That is nothing usual for big companies like ASUS.
Give them credit for this move.
I hope someone actually read that text...
I completely agree, thanks for this post. However the problem is it are mostly people who haven't even bought the Prime are *****ing the most.
I couldn't agree more, *****ing about the problem isn't gonna get anything solved. If you have problems try to help, that way things can get fixed more quickly and then everyone (or at least most) can be happy.
read it and agree, there are issues but the support from Asus on this forums is great.
Srsly? Do you have like Stockholm-Syndrome?
Asus threw an unfinishied product on the market.
They can't fix the SN issue in 3 days? Well, I didn't have such issues with my 4 other android devices. Maybe the should have been testing it.
Of course it is embarassing for Asus, but this is clearly not our fault. We fulfilled our part with odering and paying for a tablet. Rest is up to them.
While I agree that a free TF700 or such things would be impossible, the GPS problem is clearly a sign there has be no/not enough testing.
All the problems you are stating would have been showing due to Asus product testing, again. This is completely THEIR fault and they have to deal with it now.
You think we need to stop reporting errors to make the prime look better and they can sell more?
Dude, seriously. Do you buy a brand new car and when you have issues, you just shut up so the store can sell some more?
I'd really love to love my Prime, but with all those obvious mistakes Asus made, I can't.
The problem with what you are doing is: If you support Asus now, other companies will see it's ok to sell faulty products, and the next generation of tablets could have big issues as well.
You need to say what's wrong for anybody to hear. Or would you like to buy a product and then find out later that it's full of bugs? But nobody tould you because it wouldn't be nice for the company?
Do you think Asus will decrease support if less people are bying it?
Again, this wouldn't be nice, but it's completely in the hands of Asus.
It's a big company and they shouldn't have trouble emplyoing a few guys for support. If not, the save money on the wrong thing. Don't make (Non-)Buyers responsible for this.
No matter what other companies do, bringing an untested product to the market is not acceptable and that is the feedback Asus is getting now.
And no, you don't have to expect those "kind of problems".
When I buy a 600€-Tablet, I expect a full working one, and not in 3 months but NOW. I didn't have problems with my Optimus 2x or Iconia A500.
It's a big difference wether the company is fixing issues or improves the quality with updates.
And another point on Asus working with the community: It's nice they are on XDA, but... I remember there was...is... a locked and encrypted bootloader?
Yeah, right. Asus completely locked the Prime and only promised to make an unlock tool after giant social network ****storms.
Is this "working" with the community? Why didn't they look at HTC and provided an unlock tool from the beginning? Asus is only giving in because they are afraid of more bad attention. And that seems to be the only way for the community to be heard.
Just my 2c.
pintness
I think peoples persistence on forums have forced ASUS to look harder at the problem but never the less they are doing something and its a real credit to them that Gary Key is active on our forums now. I think in this modern age ASUS have took a brave step and one that they should be praised for.
We are all upset about the problems but we need to give ASUS fair time to address them. We have all had a rant but now its time to work with ASUS and give them as much information as possible, this is the only way we all get what we want, loyal happy customers and a fantastic product with new and exciting products on the horizon.
Cut them a bit of slack.
Dear Diamondback,
Damage to ASUS with those hate campaigns? I am sorry, but I am not going to speak well of a company that releases devices with as many problems that I have paid for. If I end up buying a broken device, I will be disappointed. They did not let these devices through proper quality control and we are suffering from it.
Serial number issue should have never happened. WiFi issue should have never happened. GPS should have never happened. These problems can be caught in quality control, but they didn't because they rushed the device to the market before holidays and did not test it long enough beforehand.
Yes, a lot of new devices have tech problems. Difference being that while I have been part of many tech launches as an early adopter in the past, I have never seen a launch that has this many critical problems and this amount of returned devices. Even I had to return a device because the keyboard just did not work and I've never had to do it before in my life.
As for damage to 'us', your points are irrelevant. Social media attacks are important, because they make ASUS more aware of these situations and react quicker. Let's be honest here, ASUS PR has been horrible throughout the Transformer Prime launch. It is only thanks to their customer support and engineers in this forum that we get some information out of ASUS.
I will not 'lie' and say that TF201 is a great device. It is really really good, but if you want to be sure and want a better all-round device then I will suggest people to get an iPad 2 and I will not tell my friends that this device does not have flaws just because this will increase ASUS sales and public image.
These social media attacks are important because ASUS will hopefully try to do better in the future, because a company cannot survive many of these clusterfraks in a row.
If ASUS will 'abandon the device' quicker because people are critical about it, then so be it. It will only make it clear to me not to buy ASUS products in the future, since it is exactly when there are problems, where support is needed. Not providing this will lose them even more customers in the future.
And trust me when I say this, Transformer Prime will never be a popular device in a way iPad, Galaxy Tab or Kindle Fire are popular. It will sell more than the original Transformer, but it will be very little known outside tech circles. Most of my friends don't even know that there is such a thing as TF101, let alone TF201.
How can ASUS change that? Not disappointing early adopters. It is the most crucial thing about products release, since early adopters are the most passionate customers. At the moment though many of us are with flawed screens, weak WiFi, non-existent GPS, devices without serial numbers and countless of other issues that will really hold us back from speaking well about the product we have paid a lot of money for.
ASUS can really change all that by letting devices actually go through quality control and testing. Many of the problems with Prime were detected in just the first days of use by us or the reviewers. ASUS can spare to delay the release by a week to provide additional testing for a fixed amount of devices.
Will they do it in the future? Who knows, unlikely. This device was rushed to the market to get as much sales as possible, ASUS did not care about us, the customers, they cared about their sales.
And this is why we have every right to be critical of ASUS. I hope they will do better in the future.
pintness said:
Srsly? Do you have like Stockholm-Syndrome?
[...]
Just my 2c.
pintness
Click to expand...
Click to collapse
kristovaher said:
Dead Diamondback,
[...]
And this is why we have every right to be critical of ASUS. I hope they will do better in the future.
Click to expand...
Click to collapse
You both are not getting my point. Instead of going to the media you should report your errors to ASUS.
No matter how incompetent their customer support is on the phone, the errors will reach the developers anyway.
Nobody told you to praise the Prime. I just said that overpainting the issue won't help anyone. Not even you.
ASUS will fix the software problems. And the GPS issue got kinda resolved too. If you are not happy with it, return it.
I am pretty sure there will be other countries than UK and Taiwan with this move.
And yes you can't fix software errors in that scale in 3 days. Just deal with it. That's how software development works.
Oh and I hope that "Dead Diamondback" was a typo.... Otherwise, get off here troll
You haven't mentioned the dock issues lots of us are getting. My dock keyboard only works about 20% of the time I connect it. There is at least 30 or 40 users on here with the same issue, and about double that on the transformerforums site. This may not be a lot but I'm sure a lot of US owners don't own the dock where as is Europe you have to buy it as standard. ASUS support haven't been overly helpful - wait for the ICS upgrade and try a wipe - done that and it still doesn't work - no further update from ASUS. I'm having to send my tablet and dock back and hope the next one works fine - any issues with the new one and I'll be getting a refund.
kristovaher said:
Dead Diamondback,
Damage to ASUS with those hate campaigns? I am sorry, but I am not going to speak well of a company that releases devices with as many problems that I have paid for. If I end up buying a broken device, I will be disappointed. They did not let these devices through proper quality control and we are suffering from it.
Serial number issue should have never happened. WiFi issue should have never happened. GPS should have never happened. These problems can be caught in quality control, but they didn't because they rushed the device to the market before holidays and did not test it long enough beforehand.
Yes, a lot of new devices have tech problems. Difference being that while I have been part of many tech launches as an early adopter in the past, I have never seen a launch that has this many critical problems and this amount of returned devices. Even I had to return a device because the keyboard just did not work and I've never had to do it before in my life.
As for damage to 'us', your points are irrelevant. Social media attacks are important, because they make ASUS more aware of these situations and react quicker. Let's be honest here, ASUS PR has been horrible throughout the Transformer Prime launch. It is only thanks to their customer support and engineers in this forum that we get some information out of ASUS.
I will not 'lie' and say that TF201 is a great device. It is really really good, but if you want to be sure and want a better all-round device then I will suggest people to get an iPad 2 and I will not tell my friends that this device does not have flaws just because this will increase ASUS sales and public image.
These social media attacks are important because ASUS will hopefully try to do better in the future, because a company cannot survive many of these clusterfraks in a row.
If ASUS will 'abandon the device' quicker because people are critical about it, then so be it. It will only make it clear to me not to buy ASUS products in the future, since it is exactly when there are problems, where support is needed. Not providing this will lose them even more customers in the future.
And trust me when I say this, Transformer Prime will never be a popular device in a way iPad, Galaxy Tab or Kindle Fire are popular. It will sell more than the original Transformer, but it will be very little known outside tech circles. Most of my friends don't even know that there is such a thing as TF101, let alone TF201.
How can ASUS change that? Not disappointing early adopters. It is the most crucial thing about products release, since early adopters are the most passionate customers. At the moment though many of us are with flawed screens, weak WiFi, non-existent GPS, devices without serial numbers and countless of other issues that will really hold us back from speaking well about the product we have paid a lot of money for.
ASUS can really change all that by letting devices actually go through quality control and testing. Many of the problems with Prime were detected in just the first days of use by us or the reviewers. ASUS can spare to delay the release by a week to provide additional testing for a fixed amount of devices.
Will they do it in the future? Who knows, unlikely. This device was rushed to the market to get as much sales as possible, ASUS did not care about us, the customers, they cared about their sales.
And this is why we have every right to be critical of ASUS. I hope they will do better in the future.
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GDI read the ****ing OP's first post. He did not ask you to kiss Asus' feet. He did not ask you to say false POSITIVE things about the Prime. He did not tell you to disregard Asus' mistakes. He simply asked you to vent your frustration and give your CONSTRUCTIVE feedback to the appropriate recipient: ASUS.
BTW you have my thanks OP.
kaiserpc said:
You haven't mentioned the dock issues lots of us are getting. My dock keyboard only works about 20% of the time I connect it. There is at least 30 or 40 users on here with the same issue, and about double that on the transformerforums site. This may not be a lot but I'm sure a lot of US owners don't own the dock where as is Europe you have to buy it as standard. ASUS support haven't been overly helpful - wait for the ICS upgrade and try a wipe - done that and it still doesn't work - no further update from ASUS. I'm having to send my tablet and dock back and hope the next one works fine - any issues with the new one and I'll be getting a refund.
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Hm, seems I missed that. My german dock works perfectly. What's the issue exactly?
But still, ASUS is a big company, they can't just find, fix, test, and make an announcement in 3 days...
It reminds me of the launch of the HTC Desire HD, Back then it seemed as though the first couple of batches that made it into customers hands had not been properly tested and manufacturing QC was absolutely terrible.
GPS issues were rife, cases didn't fit together properly, screens were loose with dust underneath them. Then of course there was the screen bleed, stuck pixels and countless other problems.
I remember it well as I was one of the first people on this forum to receive my DHD and I spent countless hours sitting watching IRC channels for root to be achieved.
Now then after that short history lesson, here is the point of my story. There was a lot of complaining about these issues here on the forum, but what most people did was either accept the fact that this was an early batch and realised that as an early adopter these things are to be expected, or they sent them back. End of story.
There was no smeer campaign, nothing. Just people being adult about the situation and that's that.
Thanks for listening.
Doktaphex said:
It reminds me of the launch of the HTC Desire HD, Back then it seemed as though the first couple of batches that made it into customers hands had not been properly tested and manufacturing QC was absolutely terrible.
[...]
Thanks for listening.
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Same here, I think I got one of the first good batches
Nobody started a big ****storm back then and everything is fine today. The Desire HD is still a very good device and it was one of the top sold devices from HTC.
HTC sorted out all problems.
Agree
I actually agree with everything you said diamondback.
I personally love my prime, but i have a couple of issues here and there. Nothing that wont get fixed in the long run. I have a moan here and there, But i still show my support to a brilliant device.
And another thing i have never seen is a compnay actually showing their dedication to fixing the problems like asus. For god sake people they actually have a rep on here talking to people and providing inside information that actually could help. And again in garys posts people are attacking them there.
I really those people who are attacking asus shoulld either:
1. Suck it up and shut up and wait for a fix
2. Sell there device or take it back for a refund and shut up about it.
I know its not the best path, but you have to give a company some time for actually fix these issues. It doesnt happen over night, they ar'nt robots!
Rant over
---------- Post added at 11:57 AM ---------- Previous post was at 11:55 AM ----------
Diamondback said:
Same here, I think I got one of the first good batches
Nobody started a big ****storm back then and everything is fine today. The Desire HD is still a very good device and it was one of the top sold devices from HTC.
HTC sorted out all problems.
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its funny because i have a DHD, i got one of the bad batches and still using it this day. Although HTC's repair team didnt do anything when i sent it back in. 3 days before my warrenty ran out. But that was a GPS issue for me. And im not really that bothered about it to be fair.
I personally love my phone, ive modded it so many times now ive lost count.
Just remember...Man with hand in pocket feel cocky all day
But aren't we pushing for double-standards here?
Because it would be a ****storm all around if Apple releases a product that has even a single critical flaw. Such as iPhone 4 antennagate. People pay a lot for Apple for quality, they don't expect such problems and Apple has very, very few issues like that with their product launches.
On the other hand we have ASUS who releases a product that has GPS that cannot be used, has weak WiFi range (+ broken WiFi on early US units), weak quality control on screen, keyboard and software issues with crashes and inability to update. Transformer Prime has more early adoption issues than iPhone's and iPad's have had in total.
Apple has set the standard, so when we end up paying a lot of money and face this many problems, being publicly critical about it makes sense. Sure you could say that ASUS is small compared to Apple, but if they want to compete with Apple they simply have to do better. If they release a device that is as flawed, it is not just bad for customers, but Android in general. I remember giving excuses to people who used my HTC Desire back in the day that had a multitouch screen that was not multitouch and it was obvious that it is a lesser device. I will feel just as bad when someone tries to use GPS on my Prime and is confused that it doesn't work and so on, because they -expect- the device to function.
Pat on the back and 'better next time' just doesn't cut it, since many of us will be using the device for more than a year. This is not a startup world, ASUS has been in the business for years, they are ambitious with their claims of having created the best tablet, if they cannot live up to it, they deserve the criticism.
They are a big boy and will hopefully do better next time. Market demands it. Otherwise someone else will simply create better devices and wins over the customers that ASUS has. ASUS is unique in that it offers an innovative keyboard dock with Prime, if it becomes popular then competition will increase and I'll gladly jump ship to manufacturer that has a better history with product launches.
Thank you OP for IMHO a needed and well thought out post.
I completely agree with OP post. People that are unsatisfied can easily return device and move on. But no, instead they love to hang around a nag like women with each other. I can tell most polls made here in thisbsection was made to make the Prime look bad. But guess what, it backfired. Most, if not all polls here show in favor of the Prime in a positive light. Don't believe me, just take a look. Of all the people that voted in them, its always 77-85% or more people that are happy with devices, or defect free or etc...
Although the smear campaigns might hurt a little, the ball is already rolling. Even the negative people not going to be able to stop developement. We already have a good number of developers doing alot of great things without bootloader unlocked yet. We have other major developers just waiting to hit the ground running once unlocking tool is available. Its almost surreal sometimes reading the issues some people have. As from 12/22 my device has worked great everyday and have really been enjoying it. Its really sad how some people try to nitpick every single little thing.
If you are unsatisfied with device, do like moderator Jerdog said. Which was get rid of device then, whine somewhere else, AND GO AWAY! Developers not going to want to hear your sob stories. Just imagine once custom roms start being made. Are those same people going to whine all the time after an early build is built n has some issues to be fixed?
Another thing also, some people are plain stupid. They smear n attack Asus for the Prime yet they talk of getting the new A-700. Dumb move. This new device hasn't even been proven tl be better then the Prime and won't be out for 4-5 months at the earliest. People just assume its better because it has a plastic strip across the back. Nothing can be assumed. This hasn't been thouroughly tested or reviewed by major tech sites to say its better. Which a mini test of sorts showed it wasn't, as far as wireless goes. To me. Asus is a great company because I received a great product. If people are to stupid to just return device instead of crying up here online, then that's on them. As they clearly have seen the people that love their devices way outnumber those who don't. sand ususally its the same people always complaining. That's why I've stopped trying to combat them in the threads really. I just report the post or thread, if its unreasonable. This has been working as several complaining threads already have been shut down. Even moderator tired of all the whining.
Just carry your a$$ somewhere else if you don't like your device. Plain n simple!
kristovaher said:
On the other hand we have ASUS who releases a product that has GPS that cannot be used, has weak WiFi range (+ broken WiFi on early US units), weak quality control on screen, keyboard and software issues with crashes and inability to update. Transformer Prime has more early adoption issues than iPhone's and iPad's have had in total.
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I've had NONE of the issues you mentioned. The only thing I can't confirm that works 100% is the GPS since I did not buy this tablet to use as a primary GPS unit! I have a phone that does that and is more PORTABLE since it fits in my pants pocket. Last I tried using the GPS, it locked on my exact location in less than a minute. But really, I didn't really care, I only tested it because of all the damn *****ing on this forum.
So yes, I am a proud owner of a Prime with a "functioning" GPS, STANDARD wifi range, a VIVID screen, operational keyboard dock, no software issues, and updated with ICS.
First, OP, this isn’t just about Asus. What you’re saying in your post is that to protect the image and viability of a product (any product), people should suck up what they’re handed and deal with problems quietly in a way that benefits the manufacturer. That way, the product’s image will be protected. That’s great for current owners looking to reinforce their purchase and to grow the user base, but what about people that haven’t yet purchased the product? Hide defects and issues from them so they can figure it out themselves? If Acer hoses the A700 launch, would you give the same advice to their board? This goes against the principles of XDA.
Back to the Prime. Many of the issues discussed here caused people to say the Prime wasn’t right for them and either returned them or passed. Would you deprive them of that knowledge beforehand to further your personal agenda? Did you sign the “unlock the bootloader” petition? If so, then you’re being somewhat hypocritical.
Manufacturers need to be held accountable for their decisions. In Asus’ case, the choice of a metal back cover, claiming “GPS” when there wasn’t, racing the Prime to market with inadequate testing, and the random QC issues were all self-inflicted. Following your guidance, if this was kept quiet and didn’t impact sales, what incentive would they have going forward to sweat the details and deliver high quality products starting with unit number one?
Any “damage done to the Prime” was done in meeting rooms in Taiwan long before anyone here had a Prime in their hands. And h/w and s/w aside, hopefully Asus learned from this that customers aren’t sheep and willing to accept what they’re given and in the future will provide more frequent, accurate, and consistent communication before and after they launch a product. It’s terrific that after the damage was done Gary Key’s been proactive in cleaning up the mess and Asus offered a six-month warranty extension. Let’s give them an “A” for that. They get an “F” for how they managed the launch, communication, some of their design choices, and initial QC. So, at best, they’ve earned a “C.” If they’re a learning organization, let’s see what they do with the TF700. If it’s a repeat of the Prime, then God help them. And if the TF700 is everything the Prime should have been, that’s what’s going to cause the problems you outlined to happen, not the *****ing.
My friends that bought (and returned) Prime’s are pissed. Anyone trying to get one before the holidays went through flaming hoops and invested a lot of time and energy that they won’t get back via a “refund.” They’ll never purchase an Asus product again and are telling everyone they know about their experience. So even if everyone on XDA follows your advice, the damage will continue long after the postings stop. And it should because that’s what keeps manufacturers in check.
No.. this isn't actually a post about the Prime's problems... it's actually about how companies handle things when they screw up. A lot of people here seemed genuinely grateful for what Asus did postfacto... I'm not one of them because my bar is set higher. I expect more from the companies I buy from - well, when it's a $500 tablet anyway.
Here's an example of where the bar SHOULD be set.
A month or so ago, Google announced the Q - basically their version of the Roku or the AppleTV. Thing is, while it's innovative design, it kind of sucked at being an actual Internet appliance. Google admitted the Q was shipped too soon and had significant problems. They halted production.. and here's the kicker - everyone will get a free replacement. They don't even have to return the original. And if you preordered and haven't gotten yours, you get a free one.
Here's the letter they sent out:
We have an important update about your Nexus Q pre-order.
When we announced Nexus Q at Google I/O, we gave away devices to attendees for an early preview. The industrial design and hardware were met with great enthusiasm. We also heard initial feedback from users that they want Nexus Q to do even more than it does today. In response, we have decided to postpone the consumer launch of Nexus Q while we work on making it even better.
To thank you for your early interest, we'd like to extend the Nexus Q preview to our pre-order customers and send you a free device. If you had other items in your order, your credit card will be charged for those items only.
Your Nexus Q will be on its way soon and you will receive a notification and tracking number from Google Play when it ships.
The Nexus Q Team
So, they're giving away free replacements for everyone who has one - who got them for FREE... and everyone who preordered... also gets one for free.
They certainly didn't need to do this. Most people understood that the problems with the Q were relatively minor and most could be fixed with software upgrades... not to mention, the people who got theirs at Google IO didn't actually pay for them. Not an issue - not even a discussion point - Google wants to make sure you stay loyal and stick with them. Anything to make the customer happy. No attempt to try and gloss over the problem or shirk responsibility.
THAT'S customer service, amigos. No screwing around with buckshee hacks. No 'we didn't mean it when we said you have a GPS..'
That's the bar we should set and demand.
http://www.theverge.com/2012/7/31/3207482/nexus-q-consumer-launch-delayed
PS: You'll notice I'm here telling you how great Google is rather than being out there telling others how great Asus is? That's why it's important to encourage customer loyalty... And I don't even HAVE a Q (not available in this country).
TheWerewolf said:
Nice story about google giving away expensive devices for free...
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To be fair to ASUS, Google is a $207Billion company with almost $40B a year in revenue. The future of the company is hardly riding on them making a profit on their Nexus Q, heck it could be that no one's job is even riding on it given their business situation. Asus on the other hand is like a $6B company in US funds. Google could absorb financial hits that would completely BK or force massive layoffs at many other companies (like ASUS) without blinking. I think ASUS blew it with their QA on recent units but they have made some effort to try to set things right.
You can demand and expect completely-out-of-touch-with-the-rest-of-the-industry replacement/recall policies but you'll probably disappointed most of your life. Even mighty Apple told people they were holding their phones wrong when Antennagate hit. It probably makes more sense to learn your lesson and just move on.
To be honest, I think the world has enough/too many $100B+ companies already.
TheWerewolf said:
No.. this isn't actually a post about the Prime's problems... it's actually about how companies handle things when they screw up. A lot of people here seemed genuinely grateful for what Asus did postfacto... I'm not one of them because my bar is set higher. I expect more from the companies I buy from - well, when it's a $500 tablet anyway.
Here's an example of where the bar SHOULD be set.
A month or so ago, Google announced the Q - basically their version of the Roku or the AppleTV. Thing is, while it's innovative design, it kind of sucked at being an actual Internet appliance. Google admitted the Q was shipped too soon and had significant problems. They halted production.. and here's the kicker - everyone will get a free replacement. They don't even have to return the original. And if you preordered and haven't gotten yours, you get a free one.
Here's the letter they sent out:
We have an important update about your Nexus Q pre-order.
When we announced Nexus Q at Google I/O, we gave away devices to attendees for an early preview. The industrial design and hardware were met with great enthusiasm. We also heard initial feedback from users that they want Nexus Q to do even more than it does today. In response, we have decided to postpone the consumer launch of Nexus Q while we work on making it even better.
To thank you for your early interest, we'd like to extend the Nexus Q preview to our pre-order customers and send you a free device. If you had other items in your order, your credit card will be charged for those items only.
Your Nexus Q will be on its way soon and you will receive a notification and tracking number from Google Play when it ships.
The Nexus Q Team
So, they're giving away free replacements for everyone who has one - who got them for FREE... and everyone who preordered... also gets one for free.
They certainly didn't need to do this. Most people understood that the problems with the Q were relatively minor and most could be fixed with software upgrades... not to mention, the people who got theirs at Google IO didn't actually pay for them. Not an issue - not even a discussion point - Google wants to make sure you stay loyal and stick with them. Anything to make the customer happy. No attempt to try and gloss over the problem or shirk responsibility.
THAT'S customer service, amigos. No screwing around with buckshee hacks. No 'we didn't mean it when we said you have a GPS..'
That's the bar we should set and demand.
http://www.theverge.com/2012/7/31/3207482/nexus-q-consumer-launch-delayed
PS: You'll notice I'm here telling you how great Google is rather than being out there telling others how great Asus is? That's why it's important to encourage customer loyalty... And I don't even HAVE a Q (not available in this country).
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Well said! In my opinion they would gain a stronger customer base.
zenaxe said:
To be fair to ASUS, Google is a $207Billion company with almost $40B a year in revenue. The future of the company is hardly riding on them making a profit on their Nexus Q, heck it could be that no one's job is even riding on it given their business situation. Asus on the other hand is like a $6B company in US funds. Google could absorb financial hits that would completely BK or force massive layoffs at many other companies (like ASUS) without blinking. I think ASUS blew it with their QA on recent units but they have made some effort to try to set things right.
You can demand and expect completely-out-of-touch-with-the-rest-of-the-industry replacement/recall policies but you'll probably disappointed most of your life. Even mighty Apple told people they were holding their phones wrong when Antennagate hit. It probably makes more sense to learn your lesson and just move on.
To be honest, I think the world has enough/too many $100B+ companies already.
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Yeah, I would never expect a smaller company like ASUS to be able to do something like this. But, the Prime really is such a mess in my eyes that it would take something drastic to get me to buy another ASUS product. When you have a seemingly pretty faulty device combined with the absolute horrid customer support (19 days now they've had mine, still waiting for parts) you lose me as a customer. Granted, I also have a faulty ASUS motherboard in my computer, so I have another reason to never buy from them again since that's 2 for 2 of the ASUS products I've ever owned having issues.
If things are better on the Infinity as far as GPS, wifi, blu tooth, build quality (like rear cameras not breaking), then ASUS should just bite the bullet and kill the TF201 and give at least early adopters a trade in. That's what it would take to make me happy, and even then they would still have a huge problem with their repair service. But, at least I would have a better chance of not ever having to deal with them.
This would never happen with Asus not because of money but simply because they don't give a f*ck about their customers.
wifesabitch said:
This would never happen with Asus not because of money but simply because they don't give a f*ck about their customers.
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That's honestly how I feel, and I feel that way 100% because of their terrible customer support. I understand things go wrong especially in this fairly new market of Android tablets. That's the time for your customer service to shine. Instead, they show us how much they care about us by having the worst service I've ever heard of.
ASUS Customer service in not. They could give a rat ask about problems with the Prime.
It is not a matter of how big Google is versus Asus. It is simply doing what is right. The Prime is junk. Asus knows it is junk. Fix it, or replace it.
We paid $500 for this tablet and anyone with any common sense would expect value for their money.
Compensation for Galaxy Note 7 Owners. Sign the petition if you guys can.
Change.org Link:
https://www.change.org/p/samsung-compensation-for-galaxy-note-7-owners
After reading that laundry list of those dema---errr requests I feel pretty confident that it ain't gonna happen but I suppose we'll see what happens.
br0adband said:
After reading that laundry list of those dema---errr requests I feel pretty confident that it ain't gonna happen but I suppose we'll see what happens.
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Click to collapse
Chances are slim, but hey never hurt to try right? You never know!
I'm the person who started that petition.
Being an ex-N7 owner and now S7 Edge owner, I was on several forums and the most common demand was the ability to upgrade to the next Note without a penalty or a free Note altogether. So the $1000 is an estimate on what it would cost for a free Note, case, and screen protector. Do I honestly think Samsung will do it? No. However that doesn't mean we can't ask. In fact we should request something COLLECTIVELY so they understand it's not just a few sporadic groups complaining.
Basically if you don't ask, you will most likely get nothing. If you look at the petition, I've added updates showing how Samsung is considering an upgrade option for those affected by the recall. Is this because of the petition? I have no clue, but they know it's there and they know the number of signers is growing..... because it's also posted on their forum.
Even if you don't agree on the petition verbatim, please SIGN & SHARE. The more support we have, the more it will encourage them to step up and make the options better for us.
jealbr75 said:
I'm the person who started that petition.
Being an ex-N7 owner and now S7 Edge owner, I was on several forums and the most common demand was the ability to upgrade to the next Note without a penalty or a free Note altogether. So the $1000 is an estimate on what it would cost for a free Note, case, and screen protector. Do I honestly think Samsung will do it? No. However that doesn't mean we can't ask. In fact we should request something COLLECTIVELY so they understand it's not just a few sporadic groups complaining.
Basically if you don't ask, you will most likely get nothing. If you look at the petition, I've added updates showing how Samsung is considering an upgrade option for those affected by the recall. Is this because of the petition? I have no clue, but they know it's there and they know the number of signers is growing..... because it's also posted on their forum.
Even if you don't agree on the petition verbatim, please SIGN & SHARE. The more support we have, the more it will encourage them to step up and make the options better for us.
Click to expand...
Click to collapse
Hmmm, hitting the 1,000 mark real soon.
Oh absolutely, let Sammy hear what's up. Shoot, spent $1k and exchanging a lower end device? The loyal customers def. deserves something better IMO.
Hmm, maybe a class action lawsuit?
Samsung is doing what they can to handle the situation, with refunds and exchanges and even some credit towards future purchases (in amounts they feel are adequate) but if a bunch of people continue to press them for more and more and more it's just going to hurt them more and more and more as they're trying to resolve things.
They probably look upon such requests or petitions and attach some level of understanding towards the consumers who are affected by this whole fiasco since it started and they will do their best to settle things.
Jumping on a bandwagon heading into a situation that is already on fire (pun intended) isn't actually helping, but that's my personal view on the situation. Samsung simply cannot be expected to be "OK" with the loss of all the money from all the defective devices that were manufactured and should be returned + all the money they're losing from the lost sales of millions more units that will never be made (but were projected sales) + all the money they're going to have to spend to keep the recall in place till all the units they can get returned do actually make it back to them + all the money it's going to cost them to destroy all the units that get returned + all the money for all the devices they're using as exchange units that now won't actually be sold + legal fees + the cost of the booths in the airports they're putting up + more and more and more... not to mention the hit to their reputation which can't be expressed as a monetary cost + the hit to their stock price as that reputation sours more and more each day no matter what they try to do to gain some level of control over this entire situation.
And then some people think because they owned a Note 7 that they feel like they should get a big discount on the next flagship device from Samsung in 2017 or that perhaps on some level they feel they should get it completely free too.
This is a lose-lose-lose-holy-crap-we've-lost-so-huge situation for Samsung and it's not going to end anytime soon, unfortunately.
After all this, I'm not saying customers don't deserve to be compensated for time and effort and the hassles of dealing with this, I'm saying that sometimes people - especially large groups of people - just go a bit too far in their demands and requests, this could eventually be one of those situations.
br0adband said:
Jumping on a bandwagon heading into a situation that is already on fire (pun intended) isn't actually helping, but that's my personal view on the situation.
[snip] not to mention the hit to their reputation which can't be expressed as a monetary cost + the hit to their stock price as that reputation sours more and more each day no matter what they try to do to gain some level of control over this entire situation.
[snip]
.
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Click to collapse
Problem is, they've had my money for a couple of months and supplied me with (according to them) two dangerous devices, then completely stop responding to phone calls, emails, tweets.
They've scheduled someone to come to my house to collect it at a date and time when I'm not here, but attempts to get through to them also fail.
They haven't responded to questions about the refund process in general, nor about how we can get refunds for 3rd party accessories where the retailer won't accept the return. Amazon were great (though charged me P&P), but I have other bits (Brodit car adapter, for example).
I've just initiated a credit card chargeback so that I at least get a refund.
Unfortunately for Samsung, those who are reasonably high net worth can afford to pick and choose brands, and the replacement TVs, washing machine, fridge etc all won't be Samsung since they've proven they can't provide even a basic level of customer service.
Another set of brands that set themselves apart, http://www.bbc.co.uk/news/business-35301019 - those I won't buy from either since, again, and regardless of 'fault', they've proven they can't provide the level of service that customers need.
You're absolutely correct in how things are being handled overall and I'm 100% certain that the recall (both of them) and the refunds/exchanges/etc - especially in situations where people did surrender a previously owned device so they could essentially be without one entirely if they return the Note 7 they currently own) - could be dealt with better. I've been reading reports in the past 24 hours of some basically scummy ways that customer concerns are being addressed with respect to returning the devices worldwide and it's pretty disheartening when the end user is just trying to do the right thing themselves and they encounter a brick wall of sorts even so.
I hope it all works out for everyone and it doesn't kill Samsung to such a degree that they never ever produce another device like the Note but I'm leaning to the direction that they probably feel the Note brand is now so forever tarnished they may just drop it entirely, even as a branding label on the tablet line too.
Was just saying in another thread that it's somewhat odd that no other company over the past 5 years or so since the original Galaxy Note has appeared ever produced a device that could match it or even come close because of the Wacom hardware Samsung was smart to choose.
If there was ever a time for any company to pounce on this market - and it's a huge one considering how popular the Note series has been so far - this is it.
Hello, I am currently a privacy novice trying to learn about different avenues of where I can get help to better protect myself. I see apple devices and I like the fact that they have a closed ecosystem per device, but I don’t like the fact that they are all interconnected with each other; it freaks me out that someone else with an Apple device could very easily connect to mine. That’s why CalyxOS stood out to me, because what it looks like from the outside-in is a decentralized form of android device, without all of the Google strings attached. I’d honestly rather use it than Graphene, because the people over on the graphene forums are kinda toxic to be honest. I have no knowledge of how to install operating systems, however, and I’m afraid that I could easily screw it up. Does Calyx sell any Pixel 6/Pixel 6 Pro models that I could buy to get started?
Welcome. I'm probably a terrible example but oh well. I had time to kill and been stuck on this topic myself since the early 90s.
If you're serious about privacy to the point that you are worried about other devices as you mentioned, I highly suggest (seriously, not trying to be a ****) you take some online courses on the fundamentals of telecommunications, and do some "light" reading on topics likeLinux Kernel, enterprise networking, Signals Intelligence, and Section 215 metadata collection. thats a decent starting point to the state of things. Though it's just a shinny coin on a string to distract while the real work continues. It must always continue. It will never stop.
I'm sorry to tell you.
It's too late. In any practical sense short of finding somewhere to go love in a cave until you starve or die from a infection a 99¢ tube of cream could have prevented.
You can have a privacy focused phone. It can keep certain things safe. Stop some people from doing things. Delay an outcome. You're gonna need to learn about installing an OS though. It gets pretty complex rather quickly.
Nothing is safe. Every lock can be picked or bypassed. There is no such thing as a door only you can use. The last place anything is truly a secret is in your head. When you are the only person in the entire world with the right permissions.
There was a window when we could have made meaningful and lasting choices in how protocols, standards, regulations, and laws were adopted. Back when it was all just a few hundred trunk lines, IXPs and NOC with good intentions, and tragically short sight. Lots of people screaming at the top of their lungs about the potential outcomes. Tinfoil hats were worn. Turns out we were right.
When you wrap your brain around what the "internet" really is...it's similar to getting a small sliver of understanding; grasping ever so lightly; the brain breaking inconceivable scale of the infinite universe and how infinitesimally small we are. The remnants of a dead stars clumped together pondering its own own existence. Connecting wires together and making things beyond our capabilities. The amount of data being exchanged right now ain't ****. It's bonkers, but it won't be next year, or next or the next.
The rate at which machine learning and the race to general AI is going, watch for the casualties along the way. one example is encryption as we know it. Gone. It'll be rendered trivial by 2040 MAYBE. Honestly that's a really high estimate. Likely before.
Post quantum encryption is just about as experimentally verifiable as string theory. Won't be long though before we get a chance to see if itll hold up. The Xbox is older than the time we have left. The Patriot Act as well.
Practice basic OPsec. Best Practices. Trust few, tell fewer. Read. Read some more. Then read the book. Every question you could ever think of likely has a 12 year old thread at a slackexchange site and no shortage of users ready to remind you how tired they are of duplicates. The community at grapheneOS is similar. On that though. Best to just go to the source. He tries to explain things without just speaking in jargon. Daniel Micay himself on the matter of android security.
https://www.reddit.com/r/GrapheneOS/comments/bddq5u
and
https://www.reddit.com/r/GrapheneOS/comments/du23la
There is no shortage of people currently who disagree with him even though they have little to no grasp on the complexity of what it is he actually intended. Ran into one of them myself, on this site, just the other day. Sure, It's hardneded, but what that means from user to user is drastically different.
It's more than some. It'll fit some use cases. But it's just a speck in a cloud. If you attract the attention of a human being with skills and motivation...good luck my dude. Godspeed.
The real thought experiment and one of my favorites to fall asleep to on nights I actually sleep is "what are they going to do with all the encrypted data they hoovered up and have been storing for the last 30-40 years? Once AI turns the encryption algorithms that humanity runs on into a half finished cheap dollar store sudoku." How long does any one reckon that'll be the case before us plebs hear about it. We got a good track record, as a collective species in doing the right thing, right? No way they will actually use what is functionally a rewind button on...well everything. Nah, it'll be fine.
Oh look, Lapsus$ group woke up, posted a new dump... Wonder how much Globant spend on securing their stuff. Probably more than me.
--just a jaded old man