[Q] Replacement FAQ - Sony Xperia Z Ultra

My Z ultra went for a swap as I bricked it, will i get a new one or any repaired set and will the screen be dirty or without scratch????

baldevp said:
My Z ultra went for a swap as I bricked it, will i get a new one or any repaired set and will the screen be dirty or without scratch????
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Impossible to know. Was it through sony service? Carrier? Insurers?
Sent from my C6833 using XDA Premium 4 mobile app

SpyderTracks said:
Impossible to know. Was it through sony service? Carrier? Insurers?
Sent from my C6833 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
it was through sony service

baldevp said:
it was through sony service
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I was just reading how it bricked. If it was mobo damaged they'll probably give you a new one. If they're able to boot it into flashtool at all then probably just reflash, but judging by your posts that won't be possible.
Sent from my C6833 using XDA Premium 4 mobile app

baldevp said:
My Z ultra went for a swap as I bricked it, will i get a new one or any repaired set and will the screen be dirty or without scratch????
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Click to collapse
if you are in india you are in luck the service centre peoples are just like monkeys they don't know **** .......if they accepted it they will give another clean piece for sure but if your headset is older than 3 months you will get a refurbished piece other wise new one that's sony india's policy...........so just be happy ......:angel:

Got it
mathurmatt said:
if you are in india you are in luck the service centre peoples are just like monkeys they don't know **** .......if they accepted it they will give another clean piece for sure but if your headset is older than 3 months you will get a refurbished piece other wise new one that's sony india's policy...........so just be happy ......:angel:
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sorry didn't replied earlier but i am living a happy life witha brand new set, they replaced it in 7-8 days only with a brand new one :angel: :highfive:

Related

Going to buy a XS. What SW should I look 4

I sold my HTC One X, and have found the Xperia S and I'm ready to buy one from a USA Importer like Xpansys.
I read about the screen issues so what SW does the thing need to have to be in the new batch without the screen issues.
Also anyone using this phone on ATT, i take it it gets full HSDPA + data.
Thanks
All new comes ready to roll eithout yellow tint. Only first wave had that problem.
Sent from my LT26i using XDA
Not really, stock in a shop could be a month or two old. And you cant tell manufacturing week/build line from the box. Ask the staff to show you the backplate and look for 12w12+ and Not AA [eg AB are reportedly clean].
Also, read the screen thread.
Sent from my LT26i using XDA
Oh yeah, forgot, think it only gets EDGE bands on ATT, do a search.
Sent from my LT26i using XDA
Scratchling said:
Oh yeah, forgot, think it only gets EDGE bands on ATT, do a search.
Sent from my LT26i using XDA
Click to expand...
Click to collapse
This phone has all 3G bands for ATT.
EDGE only on T-mobile.
So in the USA would you buy from Amazon or Negri Electronics??
bothfly said:
So in the USA would you buy from Amazon or Negri Electronics??
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I would buy from Amazon.
http://forum.xda-developers.com/showpost.php?p=25665015&postcount=648
The Global Mobiles is not listed on Amazon, I guess they are out of stock on the phone.
Scratchling said:
Not really, stock in a shop could be a month or two old. And you cant tell manufacturing week/build line from the box. Ask the staff to show you the backplate and look for 12w12+ and Not AA [eg AB are reportedly clean].
Also, read the screen thread.
Sent from my LT26i using XDA
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Click to collapse
Can u post screenshots of the backplate please..
from xperia PLAY
xperiax10.awesome said:
Can u post screenshots of the backplate please..
from xperia PLAY
Click to expand...
Click to collapse
Bit hard to take a screenshot of something thats not on the screen
Use ur camera man to take the pic
from xperia PLAY

No warranty

Hi guys,
Today I received a call from HTC saying I have to pay for the service.
They said my WiFi doesn't work coz I unlocked and rooted my phone. ( WTF, the guy's a total idiot.. just won't listen )
I escalated the issue to the senior most technician with little success.
It has a faulty MB and now I have to pay $100 now to replace it.
I feel like being cheated. I have to pay for their faulty hardware.
I've decided, this is definitely going to be my last HTC.
Regards,
navmad
Thats really sad bro.. you should have relocked and unrooted it before giving..
prototype-U said:
Thats really sad bro.. you should have relocked and unrooted it before giving..
Click to expand...
Click to collapse
I had done both.
Regards,
navmad
navmad said:
I had done both.
Regards,
navmad
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Click to collapse
dafuq!
stupid people!
how can they say that it was rooted then?? bootloader i can understand.
prototype-U said:
dafuq!
stupid people!
how can they say that it was rooted then?? bootloader i can understand.
Click to expand...
Click to collapse
Relocked....
And after unroot, some crappy bloatware must be missing making them think that it was removed via superuser.
Sent from my HTC Desire X using xda app-developers app
navmad said:
Hi guys,
Today I received a call from HTC saying I have to pay for the service.
They said my WiFi doesn't work coz I unlocked and rooted my phone. ( WTF, the guy's a total idiot.. just won't listen )
I escalated the issue to the senior most technician with little success.
It has a faulty MB and now I have to pay $100 now to replace it.
I feel like being cheated. I have to pay for their faulty hardware.
I've decided, this is definitely going to be my last HTC.
Regards,
navmad
Click to expand...
Click to collapse
You were unlucky...the person u talked must be very idiot...
Sent from my HTC Desire X using xda app-developers app
navmad said:
I had done both.
Regards,
navmad
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Click to collapse
$100 = 5.5k in indian rupees, Thats 1/3rd of its total price !!!
hmmm, have you investigated what went wrong with wifi and how?
neXus PRIME said:
$100 = 5.5k in indian rupees, Thats 1/3rd of its total price !!!
hmmm, have you investigated what went wrong with wifi and how?
Click to expand...
Click to collapse
I noticed it when I was on the new JB ROM. The phone suddenly restarted and WiFi was not turning on.
I checked the logcat. It pointed to faulty hardware. The wireless interface was switching on and off.
I switched ROMs just to confirm. I knew it was hardware issue.
Attaching my job quotation
Regards,
navmad
neXus PRIME said:
Relocked....
And after unroot, some crappy bloatware must be missing making them think that it was removed via superuser.
Sent from my HTC Desire X using xda app-developers app
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Click to collapse
I must have missed something. I asked the senior technician how unlocking results in faulty hardware and he really didn't have anything to
say. Finally blurted out this sh*t .. "Its company policy sir. htcdev.com is only for developers, People who don't care about warranty."
dafuq
I said "Its been a wonderful experience using your product and I'll never come back ".. Hung up then.
Regards,
navmad
Well,you tampered with the phone. Read your warranty
Sent from my HTC Desire X using xda app-developers app
It's just unlucky. WiFi doesn't break due to rooting .
Sent from my HTC Desire X using xda app-developers app
ORA 1 said:
Well,you tampered with the phone. Read your warranty
Sent from my HTC Desire X using xda app-developers app
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Click to collapse
I know what I've done. Tamper evident label is something they stick on after putting together all the stuffs.
Even they have to remove the label to open the phone.
Regards,
navmad
neXus PRIME said:
It's just unlucky. WiFi doesn't break due to rooting .
Sent from my HTC Desire X using xda app-developers app
Click to expand...
Click to collapse
Ya I know bro.
Anyway I'll get back my phone stock and locked. Hopefully on friday.
Gonna unlock it the day I get it.
Does Samsung/Sony give h/w warranty after unlock.??? I just wanted to check before I buy my next phone.
Anybody???
Regards,
navmad
Why would they ?
My friends with galaxy s duos and s3 say that they also void warranty after unlock and using Odin.
Sent from my HTC Desire X using xda app-developers app
neXus PRIME said:
Why would they ?
My friends with galaxy s duos and s3 say that they also void warranty after unlock and using Odin.
Sent from my HTC Desire X using xda app-developers app
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Click to collapse
Oh. That's bad.
Then we are left with no option but to eat this.
Regards,
navmad
It depends on whether the bootloader is locked or not , and this of course depends on the phone model .
Many Samsung devices bought on contract from Orange in my country do not have a locked bootloader (Mini 2 doesn't , S3 Mini doesn't , S3 - depends on the carrier) . The thing is you have more chances of faking a Samsung to look like its root hasn't been touched than you would have with any other brand .
Samsung has something called a bin counter - this increments each time a flash has been done on a phone (excluding recovery flashes) . This can be , however , reset to 0 , but it really depends on the phone model . Combine that with removing root access , eventually reflashing the stock firmware and you've got yourself an out-of-the-box-like phone .
Best thing to do is to carefully take a look at the development status of a device before buying it . See what you can do to it and what you cannot P
You should of just played dumb, if my contract provider asked me that I'd pretend to be a simpleton from the village and make up some BS like "My Dog eat my phone and when i got it back it had this strange app installed called superuser." Then hey presto! free repair but your dog would probably get sued by HTC so be warned!!
BatEarsJoe said:
You should of just played dumb, if my contract provider asked me that I'd pretend to be a simpleton from the village and make up some BS like "My Dog eat my phone and when i got it back it had this strange app installed called superuser." Then hey presto! free repair but your dog would probably get sued by HTC so be warned!!
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Click to collapse
You made my day, brilliant post.:good::good::good::good:
BatEarsJoe said:
You should of just played dumb, if my contract provider asked me that I'd pretend to be a simpleton from the village and make up some BS like "My Dog eat my phone and when i got it back it had this strange app installed called superuser." Then hey presto! free repair but your dog would probably get sued by HTC so be warned!!
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Click to collapse
Lol
BatEarsJoe said:
You should of just played dumb, if my contract provider asked me that I'd pretend to be a simpleton from the village and make up some BS like "My Dog eat my phone and when i got it back it had this strange app installed called superuser." Then hey presto! free repair but your dog would probably get sued by HTC so be warned!!
Click to expand...
Click to collapse
Good one...
Exactly these kind of dumb/duffer people need "smart"phones

dna for sale

My verizon dna is for sale.
This phone works but it gets very warm when doing any thing demanding and the battery life drops fast.
Its more of a parts phone at this point.
Would rather sell it face to face here in Seattle.
Other then that its in 99% new condition.
Everyone will tell you swappa since xda isn't a place to ask for trades or sale any more
Sent from my HTC6435LVW using xda premium
re
curly9 said:
Everyone will tell you swappa since xda isn't a place to ask for trades or sale any more
Sent from my HTC6435LVW using xda premium
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Click to collapse
thx
sprintrjm said:
My verizon dna is for sale.
This phone works but it gets very warm when doing any thing demanding and the battery life drops fast.
Its more of a parts phone at this point.
Would rather sell it face to face here in Seattle.
Other then that its in 99% new condition.
Click to expand...
Click to collapse
Is the ESN good? What's been done to it?
re
sprintrjm said:
thx
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Click to collapse
unfortunately it looks like swappa is not a good place to sell a "parts phone".
bummer.
How much were you looking for it?
Sent from my Sony Xperia Z using XDA Premium HD
re
karn101 said:
Is the ESN good? What's been done to it?
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Click to collapse
Nothing, fully stock with the latest update and not rooted.
The only thing i have done to it is to cut off the usb cover.
clean esn
sprintrjm said:
Nothing, fully stock with the latest update and not rooted.
The only thing i have done to it is to cut off the usb cover.
Click to expand...
Click to collapse
Get it replaced by warranty then...
re
karn101 said:
Get it replaced by warranty then...
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Click to collapse
bought it second hand..htc does not allow the warranty to transfer.
sprintrjm said:
bought it second hand..htc does not allow the warranty to transfer.
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Click to collapse
Ah, so its true history is unknown. Gotcha.
Taylor_Swift said:
How much were you looking for it?
Sent from my Sony Xperia Z using XDA Premium HD
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Yeah, take $100?
sprintrjm said:
bought it second hand..htc does not allow the warranty to transfer.
Click to expand...
Click to collapse
You could try through VZW. I bought an Inc LTE on eBay and one day it just refused to come up. Stuck in qcomdload mode. Called up VZW and they sent a replacement.
Sent from my Incredible 4G LTE using xda app-developers app
times_infinity said:
You could try through VZW. I bought an Inc LTE on eBay and one day it just refused to come up. Stuck in qcomdload mode. Called up VZW and they sent a replacement.
Sent from my Incredible 4G LTE using xda app-developers app
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Click to collapse
Yeah call Verizon they will send you a referb
Sent from my HTC DROID DNA using Tapatalk 2

Is Xperia Z Ultra battery replaceable by service centre

Hi
I dont know if its been asked before. So wanted to know if xperia Z Ultra battery replaceable by service centre.
I plan to keep this phone for 2 years so wanted to know if any problem occurs after 1 year(warranty) is battery replaceable.
techpal said:
Hi
I dont know if its been asked before. So wanted to know if xperia Z Ultra battery replaceable by service centre.
I plan to keep this phone for 2 years so wanted to know if any problem occurs after 1 year(warranty) is battery replaceable.
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Click to collapse
Yes, same as any static battery.
Sent from my C6833 using XDA Premium 4 mobile app
SpyderTracks said:
Yes, same as any static battery.
Sent from my C6833 using XDA Premium 4 mobile app
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Click to collapse
Thanks for your response. So will go for Ultra Z as this was the only think which was bothering me as I was confused between ZU and Note 3 but bigger screen of ZU wanted me to go for it as I wont feel need for a tablet with it.
You can even buy one on eBay if you want to fit it yourself:
http://www.ebay.co.uk/itm/Genuine-Sony-C6802-C6833-XL39h-C6843-Xperia-Z-Ultra-Battery-1270-8451-/400584007780
Philip said:
You can even buy one on eBay if you want to fit it yourself:
http://www.ebay.co.uk/itm/Genuine-Sony-C6802-C6833-XL39h-C6843-Xperia-Z-Ultra-Battery-1270-8451-/400584007780
Click to expand...
Click to collapse
Nice to know, but once opened we'll lose the water resistancy, so i think the smartest thing is to let a service center do it so the warranty won't get voided, unless you don't have this option.
LordManhattan said:
Nice to know, but once opened we'll lose the water resistancy, so i think the smartest thing is to let a service center do it so the warranty won't get voided, unless you don't have this option.
Click to expand...
Click to collapse
You can buy anew back cover too so you can still have water resistancy.

another repair needed for the Ultra!

Most of you know me, or have seen me around.... so are probably aware of my, 8 week cold turkey stint without my Ultra.
Reason being: There was a small repair needed.
... However today I took my family on a small tramp, in the sun, to a water hole for a swim..
I was taking some picture with my Ultra, and the screen started flickering... so i powered it off and then back on... 'black screen'
Everything was still working, but black screen. (obviously can't see anything) Went to do a hard power off, by holding the red button, and hmmm whats that. the white humidity paper is red. **crap!** the lens on both the front and back have fog all over them. No I've never even taken my device underwater, it may have received a few splash's today, but caps are always closed... and they were today.
conclusion:
The last repair was completed, and the device was not sealed properly...
So... awaiting a response to my rather lengthy email... (very polite) and will see what the company say whom i bought it from.
They are based in Hong Kong, and it cost me $120 NZD to send it there and back... (I had to pay both freight costs)
SO.... there you go. fricken awesome! My device is dead again!
Oh god no.. I don't know what to say. The typical thing now is that you'll ship it away (again) and we'll receive 4.4 the day after. Just watch it happen.
hey lord I send you a private message. nothing important but. i'm going off topic but can you tell me or any body knows how to make the screen home page larger or to expend once the DPI has downsize to 280 DPI
In the imortial words of Toyta: Bugger
Oh man that sucks. Maybe you could buy a new one and when this one finished, you just have to sell it?
Sent from my C6802 using xda app-developers app
LordManhattan said:
Oh god no.. I don't know what to say. The typical thing now is that you'll ship it away (again) and we'll receive 4.4 the day after. Just watch it happen.
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Click to collapse
exactly.... thats exactly what will happen!!
hansip87 said:
Oh man that sucks. Maybe you could buy a new one and when this one finished, you just have to sell it?
Sent from my C6802 using xda app-developers app
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Click to collapse
yeah I have thought about that... I may end up doing that... even if I don't sell it, i may just give it to my wife.. she has a 3 year old android...
Will have a think. If the company even reply and acknowledge their fault....
Would you consider just buying another Z Ultra in your country?
Sent from my C6833 using Tapatalk
Leechoonhwee said:
Would you consider just buying another Z Ultra in your country?
Sent from my C6833 using Tapatalk
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Click to collapse
Not for sale here, they are all imported
So basically it didn't survive the water test? Makes me think twice now with regards to taking my Z Ultra in the water...
It's a shame your not covered by insurance.
Oh my ... Sorry for your loss :/
They can't replace it instead of repairing ? i mean that's a lot of money especialy if you have to send it back again !
Yeah, Thats what I'm saying man. The freight charges could have paid for another phone. I'm sure there's some reputable online retailers that does RMA for free?
Leechoonhwee said:
Yeah, Thats what I'm saying man. The freight charges could have paid for another phone. I'm sure there's some reputable online retailers that does RMA for free?
Click to expand...
Click to collapse
yeah but we are talking about NZ dollars here so the $120 is only about 50c US
as a comparison they are currently selling imported for about $6-800
This is bad news Hamdogg, you didn't got much change for enyoing this device. Hope this will be solved for you in good way.
crossing fingers that he will buy new ZU
Sent from my C6833 using XDA Premium HD app
Sad news, just stay polite like you did, being angry doesn't help at all hopefully it'll be made fast this time
Sent from my C6903 using xda app-developers app
Oh man! Feel for ya bud, that's not good. Is the phone passing you off or is it worth it when you have it working?
Sent from my C6833 using XDA Premium 4 mobile app
kanej2006 said:
So basically it didn't survive the water test? Makes me think twice now with regards to taking my Z Ultra in the water...
It's a shame your not covered by insurance.
Click to expand...
Click to collapse
I've used it in the rain, before I had the initial repair. worked fine, the humidity paper was still white. BUt the last repair company was complete rubbish. Was not my call as it was shipped to Hong Kong (where i purchased it) and they had it repaired.
So if your device is new, and not been opened then you're safe.
SpyderTracks said:
Oh man! Feel for ya bud, that's not good. Is the phone passing you off or is it worth it when you have it working?
Sent from my C6833 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Yeah i'll get it repaired, and then sell it. I've bough a C6833 in New Zealand. Its not a sony store, but at least I don't have to ship it overseas. Should arrive next week I'm guessing. I was looking at the Z1.... but just couldn't do it. size of screen is obviously more important to me than a better camera... plus i have the QX10 so there's that.
hamdogg said:
Yeah i'll get it repaired, and then sell it. I've bough a C6833 in New Zealand. Its not a sony store, but at least I don't have to ship it overseas. Should arrive next week I'm guessing. I was looking at the Z1.... but just couldn't do it. size of screen is obviously more important to me than a better camera... plus i have the QX10 so there's that.
Click to expand...
Click to collapse
Yeah, despite what my first girlfriend told me, size ultimately matters.
Sent from my C6833 using XDA Premium 4 mobile app
SpyderTracks said:
Yeah, despite what my first girlfriend told me, size ultimately matters.
Sent from my C6833 using XDA Premium 4 mobile app
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haha!

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