Should I have any problems with Asurion, if I trip KNOX? I know that I get a replacement before I send back my device. I just want to make sure that don't hit me some crazy charge, if they ever do find out. I might just bite the bullet and go root w/ tripping KNOX (already on 4.4.2).
If you're really worried, just throw your phone in a lake and open up a claim.
Sent from my SM-N900P using Tapatalk
Lol, so true. I bit the bullet anyway.
Rooted w/ knox tripped and my phone runs much better!
No ads ftw.
mjs2011 said:
If you're really worried, just throw your phone in a lake and open up a claim.
Sent from my SM-N900P using Tapatalk
Click to expand...
Click to collapse
_A1 said:
Should I have any problems with Asurion, if I trip KNOX? I know that I get a replacement before I send back my device. I just want to make sure that don't hit me some crazy charge, if they ever do find out. I might just bite the bullet and go root w/ tripping KNOX (already on 4.4.2).
Click to expand...
Click to collapse
Knox applies to Sprint Warranty. Assurant is purchased insurance. Different ball of wax that Knox does not impact. You just can't take the phone to a Sprint repair center without paying for everything. All repair/replacement issues will have to go through Assurant instead.
I thought the same. So I accidentally had it fall to the ground a few times haha
DreamingWolf said:
Knox applies to Sprint Warranty. Assurant is purchased insurance. Different ball of wax that Knox does not impact. You just can't take the phone to a Sprint repair center without paying for everything. All repair/replacement issues will have to go through Assurant instead.
Click to expand...
Click to collapse
Knox does not apply to sprint warranty. It applies to samsung. Sprint could care less. You are misinformed. As long as you flash stock firmware to diagnose issues your golden.
Sent From My 0x1 Note 3.i love tep....
I walked into my local sprint store and they act like they never heard of KNOX.. lol
kaos420 said:
Knox does not apply to sprint warranty. It applies to samsung. Sprint could care less. You are misinformed. As long as you flash stock firmware to diagnose issues your golden.
Sent From My 0x1 Note 3.i love tep....
Click to expand...
Click to collapse
_A1 said:
I walked into my local sprint store and they act like they never heard of KNOX.. lol
Click to expand...
Click to collapse
My point brother. Worse that happens tech flashes latest tar to your phone. At the most. Usually they just exchange
Sent From My 0x1 Note 3.i love tep....
kaos420 said:
Knox does not apply to sprint warranty. It applies to samsung. Sprint could care less. You are misinformed. As long as you flash stock firmware to diagnose issues your golden.
Sent From My 0x1 Note 3.i love tep....
Click to expand...
Click to collapse
Then I was misinformed by the tech in the Sprint repair center. Your area may be different, but in the Milwaukee area the Sprint repair centers won't touch your phone if they can tell it's been rooted. You either go through asurion, pay full price for the repair, or buy a new phone. You are misinformed about whether Sprint cares. Your local tech might not, but the company does.
DreamingWolf said:
Then I was misinformed by the tech in the Sprint repair center. Your area may be different, but in the Milwaukee area the Sprint repair centers won't touch your phone if they can tell it's been rooted. You either go through asurion, pay full price for the repair, or buy a new phone. You are misinformed about whether Sprint cares. Your local tech might not, but the company does.
Click to expand...
Click to collapse
It's written in stone as a sprint policy if he refuses to touch it call corporate. Hes in violation of sprints policy. Your wrong sprint doesn't care it's your tech being a punk.
http://www.talkandroid.com/106496-c...idForums+(Android+News,+Rumours,+and+Updates)
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Sent From My 0x1 Note 3.i love tep....
kaos420 said:
It's written in stone as a sprint policy if he refuses to touch it call corporate. Hes in violation of sprints policy. Your wrong sprint doesn't care it's your tech being a punk.
http://www.talkandroid.com/106496-c...idForums+(Android+News,+Rumours,+and+Updates)
Sent From My 0x1 Note 3.i love tep....
Click to expand...
Click to collapse
My apologies, and thank you.
DreamingWolf said:
My apologies, and thank you.
Click to expand...
Click to collapse
No problem only trying to inform. It was research I looked into before making the decision to say goodbye to knox. But let's date it if my phones that bad I can't fix it my self. I'd just brick it and let tep handle that. I haven't needed to use my tep since touch pro days. Been careful. Probably just jinx my self.
Sent From My 0x1 Note 3.i love tep....
kaos420 said:
It's written in stone as a sprint policy if he refuses to touch it call corporate. Hes in violation of sprints policy. Your wrong sprint doesn't care it's your tech being a punk.
http://www.talkandroid.com/106496-c...idForums+(Android+News,+Rumours,+and+Updates)
Sent From My 0x1 Note 3.i love tep....
Click to expand...
Click to collapse
Hi Kaos,
Where did you find this? Somewhere in the docs you get with the phone?
I'm upgrading to N3 next week!
Thx!
rosystreasures said:
Hi Kaos,
Where did you find this? Somewhere in the docs you get with the phone?
I'm upgrading to N3 next week!
Thx!
Click to expand...
Click to collapse
Been on the net for you. It's a internal memo from sprint. Things get leaked.
Sent From My 0x1 Note 3.i love tep....
Might Be Old Policy??
kaos420 said:
It's written in stone as a sprint policy if he refuses to touch it call corporate. Hes in violation of sprints policy. Your wrong sprint doesn't care it's your tech being a punk.
http://www.talkandroid.com/106496-c...idForums+(Android+News,+Rumours,+and+Updates)
Sent From My 0x1 Note 3.i love tep....
Click to expand...
Click to collapse
I have see the page you are refering to. http://dl.xda-developers.com/attach...handling_rooted_jailbroken_devices_policy.pdf taken form this post. http://forum.xda-developers.com/showthread.php?t=1227396
But take a look at the dates on the policy... 2011!!!
I wanted to find some hard evidence on their tos on sprints website. Doing a google search for "sprint policy on rooted phones" PCS Terms & Conditions - Sprint is the first page. Now do a find on that page for "root". To me it looks like they changed their policy. Or they will at least have the right to terminate your service..?
heman22union said:
I have see the page you are refering to. http://dl.xda-developers.com/attach...handling_rooted_jailbroken_devices_policy.pdf taken form this post. http://forum.xda-developers.com/showthread.php?t=1227396
But take a look at the dates on the policy... 2011!!!
I wanted to find some hard evidence on their tos on sprints website. Doing a google search for "sprint policy on rooted phones" PCS Terms & Conditions - Sprint is the first page. Now do a find on that page for "root". To me it looks like they changed their policy. Or they will at least have the right to terminate your service..?
Click to expand...
Click to collapse
Always been that way. Call advanced support if you want reassurance. I've not had a single issue ever.
Sent From My 0x1 Note 3.i love tep....
I once returned a galaxy victory with a flash counter over 500. No questions asked. I think in most cases the salespeople figure its just a hassle and will lower their chance at a commission.
Related
I Got my Evo 3D activated about a week ago and I didn't originally buy the insurance (TEP) but I am planning on buying it now. However, I checked to make sure it wasn't already added, and I found this.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Insurance for $4. Is that correct? And if not, do you think I will still be covered?
All the other phones on the account have TEP for $7/mo.
I ordered it off of wirefly.com if that makes a difference
I've never seen that code.
I'd double check what is covered with that
if its a discounted code or if its just the code for ESRP (which doesn't make sense the way its worded there)
could be an old code, a new code, something you had on there for a while maybe, or something they put on cause they get paid on it and scammed you.
What I can tell you, is that to my knowledge (there is a $4 warranty plan) but It doesn't cover everything that T.E.P. does ...but that **** does say T.E.P. right there so I'm stumped, call and check..simple answer.
Code is TEP4, you are good to go... I have it on all my phones.
You can one or the other for 4 each. Or both for a dollar off...
Interesting. I guess I'll just leave it and hope it works.
Can you apply the code after purchasing the warranty?
Sent from my PG86100 using XDA App
akiradavis said:
Can you apply the code after purchasing the warranty?
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
im connected to sprint chat checking to see if i can use the TEP4 thing....those responses about it on here seem a little detail lacking
the rep has never heard of it before, but is looking into it
will edit when i figure it out one way or the other
edit: yeah they have never heard of that...said there are no promotions
Hopefully I can switch from the $7. TEP to this one.
Sent from my PC36100 using XDA App
Quick search reveals that tep4 is an SOC code used by Sprint reps to give customers a TEP discount. It may have originated shortly after TEP increased from $4 to $5(1/2005 according to my bills) as a way to appease people who complained about the increase. Historically, increases were $5-$6 in 1/2006 and $6-$7 in 2/2007. Fyi, word is TEP is to increase from $7 to $8 July 24th.
Evidently, the code is still active, but finding a rep who will apply it is the big challenge. I might try it myself.
I wish Sprint would go with someone other than Asurion...I've had bad experiences with them.
the $4 tep is intended for long term customers that dont currently have insurance... congratulations... enjoy tep at half price
rkjg24 said:
I wish Sprint would go with someone other than Asurion...I've had bad experiences with them.
Click to expand...
Click to collapse
Would you care to elaborate? Thanks.
They never have phones in stock...I had to wait a week to get a replacement Evo, only for it to have issues. Then I had to wait ANOTHER week to get a new one.
rkjg24 said:
I wish Sprint would go with someone other than Asurion...I've had bad experiences with them.
Click to expand...
Click to collapse
rkjg24 said:
They never have phones in stock...I had to wait a week to get a replacement Evo, only for it to have issues. Then I had to wait ANOTHER week to get a new one.
Click to expand...
Click to collapse
I have never had issues with Asurion. They have been nothing but a pleasure to do business with besides, not having the Evo's in stock is not necessarily their fault. The same would happen with any insurance company Sprint went with. The demand for the Evo was even larger than Sprint and HTC had imagined so every one was out of stock on them and they were on back order everywhere.
Let's hear some success stories getting this code added!
This could be fantastic news!
Called twice they said no.
I'm not even sure how it got added in the first place.
$4 TEP is insurance only though. Which means only stuff you pay $100 deductible on, so you don't get the warranty and in store repairs of the $7 TEP. So if that is important to you keep the $7 TEP.
EDIT: I may have been wrong. I know TEP used to incorporate two services the insurance and the in store repairs, but since this is being called TEP in the system it may be the same thing as the $7 one but at a discount. just a word of warning because at one point in time you were able to buy the in store service and insurance separately with Sprint.
Actually no to all being a sprint rep you have a choice of service and repair for 4$, equipment replacement for 4$ od both for 7 soon to be 8$
Sent from my Nexus S 4G using XDA Premium App
rkjg24 said:
They never have phones in stock...I had to wait a week to get a replacement Evo, only for it to have issues. Then I had to wait ANOTHER week to get a new one.
Click to expand...
Click to collapse
There was a shortage of evo's at the time. Even service centers suffered/suffering with a 3 to 5 day wait on exchanges. i can tell you first hand of the many claims I've filed for customers, its always a smooth transaction.
Regards,
Verse1965
So I got an early upgrade of 6 months ahead of my original upgrade a week later, the phone line that i got still says that i have an open upgrade, if there any reason why ? Billing cycle ends in 9 more days btw
If you don't have an Evo3d well you don't have an Evo3d
That's weird, but I'd take advantage of it. Buy another phone and sell it or use it on another line.
jgalan14 said:
So I got an early upgrade of 6 months ahead of my original upgrade a week later, the phone line that i got still says that i have an open upgrade, if there any reason why ? Billing cycle ends in 9 more days btw
If you don't have an Evo3d well you don't have an Evo3d
Click to expand...
Click to collapse
I had the same situation. DON'T SAY ANYTHING!! I let it go through one billing cycle to make sure it was still there and it was. I was able to use it again and they never caught it
more then likely, whoever set ur phone up at the sprint store did an ESN swap and not an upgrade.. i used to work for a sprint retailer and i've seen associates do this so many times..
if u don't see an $18 upgrade fee on ur next bill then thats exactly what happened, and i wouldn't worry about it at all...
yeah, leave it be and enjoy an error in your favor.
i've got just the opposite and have to go back to re-enable my upgradabilty since they forgot to turn it back on after returning my evo 3d. but i may end up getting it again since sprint has fixed the data problem in my area and is now better than it used to be.
Thanks for the replys guys , it looks like I will have an upgrade for the nexus phone if it comes out on sprint lol
If you don't have an Evo3d well you don't have an Evo3d
I would snag the GS2 whenever it drops lol
bk718 said:
more then likely, whoever set ur phone up at the sprint store did an ESN swap and not an upgrade.. i used to work for a sprint retailer and i've seen associates do this so many times..
if u don't see an $18 upgrade fee on ur next bill then thats exactly what happened, and i wouldn't worry about it at all...
Click to expand...
Click to collapse
Every rep knows not to do that or their employer would be out the cost of the phone. You must have worked with some real idiots.
What happens is, OP might have accepted some type of deal or credit...
Then they go in and manually change the eligibility... OP, check your contract... What does it say for term? 24 Months? or NC? I suggest using it before you lose it. They do this thing called a audit you know...
Well this is what I see in my account so I think I won't be able to use
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
If you don't have an Evo3d well you don't have an Evo3d
jgalan14 said:
So I got an early upgrade of 6 months ahead of my original upgrade a week later, the phone line that i got still says that i have an open upgrade, if there any reason why ? Billing cycle ends in 9 more days btw
If you don't have an Evo3d well you don't have an Evo3d
Click to expand...
Click to collapse
You're a SERO/Everything Plus Plan customer aren't you? On the store's end, they did the upgrade correctly. Now when you go somewhere else to use the "second" upgrade (not a corporate store, go to Best Buy or something), they're going to notice that your end date is 2 years from now even though you're upgrade eligible. 95% chance they give you the upgrade anyways because it's money for them. The people at the first store are going to get their report back saying that the upgrade actually DIDN'T go through. So they call up their own support line, which gives them credit for the error, but then the second store you went to gets screwed out of their commision. So for example, if you used your second upgrade towards a Nexus S 4G, they just sold you a $550 phone for $150. Get it? Don't ask how I know. I never did this, but I'm friends with a manager at a Sprint indirect store who explained it to me. He said the second store you go to won't come after you because Sprint has a "customer is always right" policy (don't quote me on that). He said he's done it for the same customer 3 times and nothing has happened.
Product F(RED) said:
You're a SERO/Everything Plus Plan customer aren't you? On the store's end, they did the upgrade correctly. Now when you go somewhere else to use the "second" upgrade (not a corporate store, go to Best Buy or something), they're going to notice that your end date is 2 years from now even though you're upgrade eligible. 95% chance they give you the upgrade anyways because it's money for them. The people at the first store are going to get their report back saying that the upgrade actually DIDN'T go through. So they call up their own support line, which gives them credit for the error, but then the second store you went to gets screwed out of their commision. So for example, if you used your second upgrade towards a Nexus S 4G, they just sold you a $550 phone for $150. Get it? Don't ask how I know. I never did this, but I'm friends with a manager at a Sprint indirect store who explained it to me. He said the second store you go to won't come after you because Sprint has a "customer is always right" policy (don't quote me on that). He said he's done it for the same customer 3 times and nothing has happened.
Click to expand...
Click to collapse
Mm i see, I well thanks for the info I wouldn't get the nexus s I have already maybe an evo 3d I would activate it tho just sell it on eBay or give it to my brother
If you don't have an Evo3d well you don't have an Evo3d
its an error in the system they use, think back, did the rep say anything unusual
like, hmm it didn't apply your upgrade price, or bare with me I've had a system error
happens all the time, now the rep should have gone back into your account and manually applied the upgrade, but more then likely didn't
it's an in house violation on the rep, and the corp system IT guys are trying to fix it
I wont go into anymore detail as to what it is or how I know
pm me if you want any further info
gabemeyers said:
its an error in the system they use, think back, did the rep say anything unusual
like, hmm it didn't apply your upgrade price, or bare with me I've had a system error
happens all the time, now the rep should have gone back into your account and manually applied the upgrade, but more then likely didn't
it's an in house violation on the rep, and the corp system IT guys are trying to fix it
I wont go into anymore detail as to what it is or how I know
pm me if you want any further info
Click to expand...
Click to collapse
So can I use it?
LOL well yeah since they moved my upgrade 6 months as soon as it appears on my account I went to get the phone it took them a second time to activate it cause the first time didn't go thru
If you don't have an Evo3d well you don't have an Evo3d
jgalan14 said:
So can I use it?
LOL well yeah since they moved my upgrade 6 months as soon as it appears on my account I went to get the phone it took them a second time to activate it cause the first time didn't go thru
If you don't have an Evo3d well you don't have an Evo3d
Click to expand...
Click to collapse
You can use it but you'll get the rep in trouble if you do. They would have to pay the difference of the retail price of the phone and the price they gave it to you for. So if it's a NS4G and they sold it to you for $150, $550 - $150 = $400 out of their own pocket, plus a slap on the wrist.
Product F(RED) said:
You can use it but you'll get the rep in trouble if you do. They would have to pay the difference of the retail price of the phone and the price they gave it to you for. So if it's a NS4G and they sold it to you for $150, $550 - $150 = $400 out of their own pocket, plus a slap on the wrist.
Click to expand...
Click to collapse
Oh man I'll just leave there then
If you don't have an Evo3d well you don't have an Evo3d
chrischoi said:
Every rep knows not to do that or their employer would be out the cost of the phone. You must have worked with some real idiots.
What happens is, OP might have accepted some type of deal or credit...
Then they go in and manually change the eligibility... OP, check your contract... What does it say for term? 24 Months? or NC? I suggest using it before you lose it. They do this thing called a audit you know...
Click to expand...
Click to collapse
wow.. amazing how u can speak for what "every" rep knows about.. are u in the minds of every rep??? I used to to do training sessions in different areas for employees, and u would be surprised at what "every" rep knows and don't know..
ie: employee does esn swap and not an upgrade.. employee still gets paid commission on following check.. 3-6 months later store gets hit with price of phone, not employee.. depending on how retailer operates, employee losses that commission in 3-6 months, not pay for the phone..
like i said.. i worked for sprint retailer for years and have seen this NUMEROUS times..
retailer is to corporate, like night is to day.. complete opposites..
I think I might get the free nexus s 4G lol is free and i could get it at best buy look
http://m.engadget.com/default/artic...nly-ball-and-cha/&category=classic&postPage=1
What you think?
If you don't have an Evo3d well you don't have an Evo3d
jgalan14 said:
I think I might get the free nexus s 4G lol is free and i could get it at best buy look
http://m.engadget.com/default/artic...nly-ball-and-cha/&category=classic&postPage=1
What you think?
If you don't have an Evo3d well you don't have an Evo3d
Click to expand...
Click to collapse
Use it asap. Because eventually the first store is gonna call corporate because the first upgrade didn't go through correctly. They check their upgrades are the end of every month.
Sent from my PG86100 using XDA Premium App
Product F(RED) said:
Use it asap. Because eventually the first store is gonna call corporate because the first upgrade didn't go through correctly. They check their upgrades are the end of every month.
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
Ok will do i was gonna wait for the damn galaxy s 2 and sell it but for the nexus s I would keep just to play around with it lol
If you don't have an Evo3d well you don't have an Evo3d
Product F(RED) said:
Use it asap. Because eventually the first store is gonna call corporate because the first upgrade didn't go through correctly. They check their upgrades are the end of every month.
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
On a side note can you make the gingerbread and myns theme that you make for the evo a while back but for the 3d if possible just as skin since I haven't rooted yet I would really appreciate it and i'm pretty sure a lot people will too
If you don't have an Evo3d well you don't have an Evo3d
I have contacted Verizon customer support about the dropped/missing call issue in order to get a replacement droid charge, x2 or a inc 2. I have had no luck in getting a offer to replace the fassy with one of the above. Does anyone have any solutions/suggestions as to how to get vzw to replace the fascinate?
Various threads have referenced all the information that you need. In observation of that fact I give you this:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Now so that I don't leave you without bing helpful at all I shall link you to the thread that has been linked to numerous times already: http://community.vzw.com/t5/Samsung...ate-didn-t-help-PROBLEM-IS/td-p/569326/page/2
Go into the store, pay for a different phone, and have them activate it.
Seriously, ever other person on here is getting away with fraud. Boo hoo I missed a call once or twice so I need a new phone. A few people manage to talk their way into replacements and now everyone wants to do it.
It's a cell phone, not a hard line. Just like everything else in this world, there's going to be some issues at one point or another.
True, but if the company has itself found a flaw in the phone they need to replace what is faulty. I have been going through the threads and wanted to see if anyone had and information to help. I was told by CS at Verizon that if was likely my google forwarding that was making me miss calls. Yes, I miss calls. Most here are not committing fraud btw, that is just your opinion. I believe I speak the truth when I say most fassy owners miss calls. I never have this problem on my droid 1 or NV-touch.
While I agree that some are probably over exaggerating their problems in order to get a new device, it is a problem nonetheless. If it was nothing more than your standard cellular issues then this program would not be offered.
Not even close to fraud. Perhaps somewhat unethical (if you haven't noticed the issue).
Sent from my I500 using XDA App
Adr0it said:
Go into the store, pay for a different phone, and have them activate it.
Seriously, ever other person on here is getting away with fraud. Boo hoo I missed a call once or twice so I need a new phone. A few people manage to talk their way into replacements and now everyone wants to do it.
It's a cell phone, not a hard line. Just like everything else in this world, there's going to be some issues at one point or another.
Click to expand...
Click to collapse
I hate to contradict you, but it is a legitimate problem. You're slightly mistaken: many people have the problem, but at least in my case, I thought it was a software issue related to rooting/flashing custom ROMs. However, once the bulletin came out that it was a Samsung issue, we took advantage of it. It's a real problem - I spoke directly with Samsung (not Verizon) tech support, and they said that there is a team working to resolve the issue as we speak. So, perhaps it is a bit unethical. However, it is completely within our bounds as paying customers to do so.
I didn't even plan to ask for a replacement until my phone missed the call from my (now) boss offering me a job. When you have a job, you can't afford to miss a quarter of your calls.
Wow, close call. Glad you still got the job.
Sent from my I500 using XDA App
duuurp said:
Wow, close call. Glad you still got the job.
Sent from my I500 using XDA App
Click to expand...
Click to collapse
...tell me about it.
So I went to a Verizon store and they said that they were out of replacement models for the time being.
Adr0it said:
Go into the store, pay for a different phone, and have them activate it.
Seriously, ever other person on here is getting away with fraud. Boo hoo I missed a call once or twice so I need a new phone. A few people manage to talk their way into replacements and now everyone wants to do it.
It's a cell phone, not a hard line. Just like everything else in this world, there's going to be some issues at one point or another.
Click to expand...
Click to collapse
Sorry but when calls are not recieved or Text are missed, then wi/fi does not work and neither does GPS there is a problem with the phone. This is my wifes and never been rooted. I am calling today to see what they say. I have already done factory rest/data wipe. Did not help.
Adr0it said:
Go into the store, pay for a different phone, and have them activate it.
Seriously, ever other person on here is getting away with fraud. Boo hoo I missed a call once or twice so I need a new phone. A few people manage to talk their way into replacements and now everyone wants to do it.
It's a cell phone, not a hard line. Just like everything else in this world, there's going to be some issues at one point or another.
Click to expand...
Click to collapse
Do your homework before you post stupid and wrong stuff. I talked with Samsung customer support about the offer and the replacements, their supervisor said it is Samsung that is providing the Charge, as well ad other devices, some from competitors for those who want nothing to do with Samsung devices anymore, because ALL SCH-I500 devices are having serious call and data issues, they are doing it voluntarily trying to make it right with their customers. Samsung understands there is a very real problem with the I-500 phones, they have not, at the time I spoke to them, figured out what exactly it is or how to fix it. Their decision to do this is great from a customer service point of view. If it's broke and they can't fix it, they should replace it. Would you just accept a car being a lemon and the dealer/manufacturer saying sorry quit whining about, NO you'd take their ass to court, why should this be different, because it's a phone, get real.
Sent from my SCH-I510 using XDA Premium App
All right, everyone chill now... No need for another flame war As for the vzw rep: I'm not convinced he/she is being completely honest with you - if you're planning to call customer service again, ask for tier 2 support - they are reported to be more inclined to help you. If you go to the vzw store again, perhaps a different vzw store is near where you live - try going there
Another Fascinating post by my XDA app...
I would rather they fix the issues. I love the screen, size and weight of the Fascinate. IMHO, it's better than the replacement options. Of course, before my 1 yr is up, I may look into taking advantage of my warranty, if it's not fixed.
Sent from my SCH-I500 using XDA App
I went to another store any they offered a replacement and when the rep looked at his screen for ordering he said it showed 0 for quantity. I called CS and told them that I had been offered a replacement and right away I was put through to tier2. The tier2 person told me that I could have either a DX2 of DI2, then he put me through to another person. I asked that person about the Samsung charge and he told me that the Charge can only be ordered in-store as his system does not allow for the Charge to be ordered as a replacement kit although it is offered as an option. I will be going back to the VZW Corporate store to try to get my Charge (fingers crossed).
***Update***
Getting the Charge 2nd day mail!
I wonder when the Galaxy S2 will come out and if it will be offered as a replacement, if everything isn't fixed on the Fascinate by then.
I called tonight only offered another Fassy which is fine I just want a phone for my wife that works. I will put it through its paces to make sure it is good to go. They did say it should have all updates already.
Yeah I called and told them my problems with missed calls. to tell the truth I didn't even notice a problem till my wife tried to call me a bunch of times and my phone never rang or anything, then it happened to my wifes phone. My mother even said there were days she couldn't reach me because of it. I just asked if there was a way to fix it she said to do a factory reset did that didn't help. Then i was offered the x2 Dinc2 and the charge. she said for us to go to the store and see which one I liked better then to call back with my choice. I'm getting the Dinc2 when they get one in and my wife chose the x2.
But if they said that a fix was getting ready to come down the line I would have kept the fassy my wife and I love the phone. But we need it to be a phone.
They wont do anything if your warranty is out of date!
If your phone is older than a year they try to push you to use an update.
I just tried a local store and the CS number asked for tier 2 support and she basically said your phone is out of warranty sorry.
xwhofarted said:
They wont do anything if your warranty is out of date!
If your phone is older than a year they try to push you to use an update.
I just tried a local store and the CS number asked for tier 2 support and she basically said your phone is out of warranty sorry.
Click to expand...
Click to collapse
Unless you voided your warranty, everyone should have a warranty on the Fascinate since it has not been out more then a year.
well i purchased this phone from ebay and they gave me the run around. and wouldn't do anything for me.
ok, heres the deal. i have a friend on a different network that really wants the s3 when it comes out. he is willing to pay full price for the phone as the carrier he has now has a horrible selection of phones (their top of the line phone is the sensation). anyways, since im on a value plan, heres what im trying to figure out:
is it possible for me to buy a phone outright, have t-mo unlock it and give it to him?
since im on a value plan, can i buy as many phones as i want so long as ive completely paid them off?
i basically want to buy 2 phones at the same time, one for me and one for him. is it possible to do that without messing with my plan at all?
thanks
He can even buy the phone himself if he wants.
Just need to go into any T-Mobile store, pay full price on the phone, and request they unlock it and fax in proof of purchase.
Bam unlocked phone.
You don't technically have to pay off your amaze... You can do partial financing. Your down payment would be the balance of your available EIP.
Sent from my HTC_Amaze_4G using XDA
Wrong forum dude
Sent from my HTC_Amaze_4G
glacierguy said:
Wrong forum dude
Sent from my HTC_Amaze_4G
Click to expand...
Click to collapse
LOOOOL
n00bs Smh :banghead:
Sent from my HTC_Amaze_4G
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Noaadew said:
You don't technically have to pay off your amaze... You can do partial financing. Your down payment would be the balance of your available EIP.
Sent from my HTC_Amaze_4G using XDA
Click to expand...
Click to collapse
They can't do that. T-mobile will only give unlock codes for phones that are paid off. It's policy.
---------- Post added at 03:05 PM ---------- Previous post was at 03:04 PM ----------
M9x3mos said:
He can even buy the phone himself if he wants.
Just need to go into any T-Mobile store, pay full price on the phone, and request they unlock it and fax in proof of purchase.
Bam unlocked phone.
Click to expand...
Click to collapse
They can only do unlock codes for current customers. They won't do it for a non-customer.
kalel33 said:
They can't do that. T-mobile will only give unlock codes for phones that are paid off. It's policy.
---------- Post added at 03:05 PM ---------- Previous post was at 03:04 PM ----------
They can only do unlock codes for current customers. They won't do it for a non-customer.
Click to expand...
Click to collapse
BS, who told you that none sense? Go read their policy, once an individual buys a device at full prices, whether they're a current customer or not, the unlocking department has to provide an unlock once proof of purchase is show via fax to the said department.
Post paid customers have to be on a plan I think about 30 days the least or was it three months? Eh whatever and pre-paid have to be for at least a month with at least 10 bucks on their account.
Dark Nightmare said:
BS, who told you that none sense? Go read their policy, once an individual buys a device at full prices, whether they're a current customer or not, the unlocking department has to provide an unlock once proof of purchase is show via fax to the said department.
Post paid customers have to be on a plan I think about 30 days the least or was it three months? Eh whatever and pre-paid have to be for at least a month with at least 10 bucks on their account.
Click to expand...
Click to collapse
---Former T-Mobile Rep---
He's right. As long as you bought it from a Retail or Authorized store and have the proof of purchase, then they will unlock it.
Current customers must have an account in good standing for 90 days and can only request one unlock code every 90 days.
M9x3mos said:
He can even buy the phone himself if he wants.
Just need to go into any T-Mobile store, pay full price on the phone, and request they unlock it and fax in proof of purchase.
Bam unlocked phone.
Click to expand...
Click to collapse
So hasoon, is this correct that he can buy the phone even tho he's not a T-Mobile customer?
mrmako777 said:
So hasoon, is this correct that he can buy the phone even tho he's not a T-Mobile customer?
Click to expand...
Click to collapse
Anyone can buy a phone from any provider, as long as you pay retail.
Dark Nightmare said:
BS, who told you that none sense?
Click to expand...
Click to collapse
It's "nonsense" but I worked as a CSR for 2 years and had friends that worked in the stores. You can't call CS and request an unlock code if you aren't a current customer and my friends who worked in the store couldn't do it either for non-active customers. The program that is used to request the unlock code has to have the active customer's T-mobile phone number input as a requirement, not optional.
Here's even a recent former customer that tried to get a SIM unlock and was told to reactivate his service to get the code. He was told the same thing I'm saying.....you have to be an active customer.
http://support.t-mobile.com/message/132621
kalel33 said:
It's "nonsense" but I worked as a CSR for 2 years and had friends that worked in the stores. You can't call CS and request an unlock code if you aren't a current customer and my friends who worked in the store couldn't do it either for non-active customers. The program that is used to request the unlock code has to have the active customer's T-mobile phone number input as a requirement, not optional.
Here's even a recent former customer that tried to get a SIM unlock and was told to reactivate his service to get the code. He was told the same thing I'm saying.....you have to be an active customer.
http://support.t-mobile.com/message/132621
Click to expand...
Click to collapse
It used to work with us. Not sure if its a new thing or if we got lucky.
Sent from my HTC_Amaze_4G using Tapatalk 2
I read the recently reviewed unlock code agreement and it's pretty much where I speak from, therefore I stand my ground on what I say.
Jeeez Matt, I'm a bit surprised to see you posting a question thread in the general section.
Thread Moved to Q&A
-------------------------------------
Nine months before I was born, my dad took me to a party where he met my mom and took her home.
Brought to you courtesy of my Galaxy Note (i717), using XDA Premium.
PeartFan40 said:
Jeeez Matt, I'm a bit surprised to see you posting a question thread in the general section.
Thread Moved to Q&A
-------------------------------------
Nine months before I was born, my dad took me to a party where he met my mom and took her home.
Brought to you courtesy of my Galaxy Note (i717), using XDA Premium.
Click to expand...
Click to collapse
just messing with you and GG
hahahahah this thread is funny lmfao
Dear T-mobile
F You & Have a nice day
Hey there, fellow XDA! First time posting something over here, and I guess this might be interesting to many other members stationed through the Great North regarding the upcoming (since it's been on pre-order forever and a day, now) Axon 7.
I manage to speak extensively to a ZTE representative in Toronto earlier this week, and he cleared out some questions I had about the program. So, without further ado, some points that were raised by either me or him, and as best a clarification as I can provide from what I was told:
1 - The program is, officially, named Passport 2.0 just like south of the border.
2 - Unlocking the bootloader WILL void your warranty, no complaints taken.
3 - From everything entailed in Passport 2.0 for North America, the only point that's not valid at all in Canada is the 30-day satisfaction guarantee; then again, even in the US this guarantee only applies in full when the phone is not bought from a 3rd party (meaning Newegg, Amazon, Best Buy or any other shop) - in other words, you have to buy it from ZTE themselves, and since in Canada they don't sell to final customers directly, we're out of luck in this scenario.
4 - The "free advanced exchange of devices" incurs a charge to a credit card as assurance that we'll be sending our damaged phones to ZTE, and said charge will be refunded once the phone is received by them and everything is checked out.
5 - To me, the best upgrade from Passport 1.0 (for the Axon Pro) to 2.0 is the fact that ZTE decided to shift the whole support for Canadians to Toronto; therefore, we no longer would have to ship our phones to the US, as was the case previously.
And... That's all I can remember, for now. I'm not entirely sure I'd be able to answer any other questions, but feel free to ask - hopefully, if not me, someone else shall be able to shed some light!
Thank you for reporting your discussion.
Very nice that we don't have to ship to the US if a problem occur !!
No matter what the ZTE rep says it is 100% illegal for them to void warranty due to something completely unrelated to why the phone would be RMA'd. Sure no one will challenge ZTE on this (or any other company), but if someone had the time and money to take it to court it would set precedence and these mega corporations wouldn't so freely do whatever they want. Same goes for all the BS license agreements "By using our products you agree that you may not sue us for any reason and that we own your soul" - not legal no matter how much companies pretend it is.
This answers a bunch of my questions. I'm still wondering about how much the fee is for water damage repair.
GryphonBR said:
2 - Unlocking the bootloader WILL void your warranty, no complaints taken.
4 - The "free advanced exchange of devices" incurs a charge to a credit card as assurance that we'll be sending our damaged phones to ZTE, and said charge will be refunded once the phone is received by them and everything is checked out.
And... That's all I can remember, for now. I'm not entirely sure I'd be able to answer any other questions, but feel free to ask - hopefully, if not me, someone else shall be able to shed some light!
Click to expand...
Click to collapse
2- This will probably change, as far my understanding they are redoing the unlock bootloader process + changing the "Warranty will be void " thing.
4- This is the same with the USA, they will NOT charge you they will just HOLD the full amount of the device $399 + $79 ( this amount is if your device is out of warranty / Damage cause by the user ). it will look like charge but is not really charge. (trust me i know i did a advance exchange and is just a hold not a charge....)
Liquid5n0w said:
This answers a bunch of my questions. I'm still wondering about how much the fee is for water damage repair.
Click to expand...
Click to collapse
Check my answer for number 4
DrakenFX said:
2- This will probably change, as far my understanding they are redoing the unlock bootloader process + changing the "Warranty will be void " thing.
Click to expand...
Click to collapse
I'm curious, where did you hear something about that?
DrakenFX said:
Check my answer for number 4
Click to expand...
Click to collapse
The warranty says there is a deductable to pay if it's water damage or physical damage. I am guessing it would be around the same amount Samsung would charge for a water damage repair.
Cyrus D. said:
I'm curious, where did you hear something about that?
Click to expand...
Click to collapse
In the Z-Community, don't recall the thread name but an employee mentioned all that will change.
Liquid5n0w said:
The warranty says there is a deductable to pay if it's water damage or physical damage. I am guessing it would be around the same amount Samsung would charge for a water damage repair.
Click to expand...
Click to collapse
Yeah that's why i said check answer to 4, which is a $79 deductible.
DrakenFX said:
Yeah that's why i said check answer to 4, which is a $79 deductible.
Click to expand...
Click to collapse
Damn that is super cheap.
I'd love to be certain I can unlock the bootloader, drop the phone in water in only have to pay 79$. Loosing warranty over bootloader unlock is a concern for me.
Liquid5n0w said:
I'd love to be certain I can unlock the bootloader, drop the phone in water in only have to pay 79$. Loosing warranty over bootloader unlock is a concern for me.
Click to expand...
Click to collapse
Agreed. A driving factor in my purchase of the Axon 7 is the two year warranty. My Nexus 5 wifi chip hardware failed near the two year mark, and that basically makes it useless to me.
With the stock firmwares, unrooting/relocking bootloader tools in the dev subforum, could an unlocked bootloader Axon 7 be completely relocked to stock so it could be warrantied for hardware issues? I understand that you'd still be on your own if you brick the device through flashing.
jlomein said:
Agreed. A driving factor in my purchase of the Axon 7 is the two year warranty. My Nexus 5 wifi chip hardware failed near the two year mark, and that basically makes it useless to me.
With the stock firmwares, unrooting/relocking bootloader tools in the dev subforum, could an unlocked bootloader Axon 7 be completely relocked to stock so it could be warrantied for hardware issues? I understand that you'd still be on your own if you brick the device through flashing.
Click to expand...
Click to collapse
Yeah, everything can be back to lock/stock status no problem. I have done it my self and i guess I'll just make a guide for relocking.
Called ZTE hotline out of curiosity to find out about warranty in Canada. The rep directed me to zte.dfcomputer.ca, and there is a specific service for Newegg Axon 7s. Here is what I saw:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
$650 deposit when the phone is $500. I shouldn't be surprised by anything at this point. It's almost December and there's still practically nothing done and no way officially to unlock the bootloader. I don't want to hear about how I should somehow be grateful to ZTE for this rock bottom service, and that everything is coming. By the time ZTE deliver anything the phone will already be replaced by the next generation. I would have never bought it if I knew that would happen.